Spectrum

Name: Spectrum
Rating: 3.5

3.5

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1,254 User Reviews

7.0

Overall Score

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1-(844) 784-2149

3.5

star star star star_half star_border

1,254 User Reviews

7.0

Overall Score

1-(844) 784-2149

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The Good

The Bad

Bottom Line

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Company Details

Monthly Price

Starting at

Varies

Minimum Contract Length

No Contracts

Time in Business

31 Years

Company Headquarters

400 Atlantic Street, Stamford, CT 06901

Number of Reviews 1,254

info Source of Information

LAST UPDATED: September 27th, 2024

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country.

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers.

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs.

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

No Data Caps
Short Wait Window
Spectrum Enterprise
Bundling Options
No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment.

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
- Silver — $109.98 per month, 175+ channels and 100 Mbps
- Gold — $129.98 per month, 200+ channels and 100 Mbps
Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
- Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
- Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

Limited Internet-Only Packages Available
Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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User Reviews

Star Rating

3.5

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1,254 Reviews

Review Breakdown

5 grade

30%

4 grade

25%

3 grade

20%

2 grade

1 grade

15%

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star star star star star

Terry Stone

Spectrum offers a great amount of service at great prices. They are very friendly, and always ready to offer wonderful solutions to life's every day issues. Internet, phone, home services. Spectrum is always the right fit for me.

2 months ago

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Mike Moreno

Overall excellent experience. Never had to contact customer support for help. Whenever system goes down it's due to external factors such as SCE (Southern California Edison) failure or weather factors. Factors outside Spectrum's control. But you're notified by text immediately.

2 months ago

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Joshua Kim

Our internet bill was $90 per month and we switched to Verizon Home Internet. After waiting for about an 1 and 20 mins, we got to talk to a representative named Anthony. He was very rude and kept asking for information on how we use the internet. In addition, he kept offering new deals after we repeatedly told him we were not interested at all. Finally fed up, we talked to his supervisor Henry and still offered deals but not as aggressive. Their customer service is garbage in addition to the insane monthly charge. Verizon monthly charge is only $45 per month with the first month free with the condition that we are Verizon wireless customers as well(cell phone). Furthermore, they said even if we cancelled 10 days into the billing cycle, they would still charge the full amount for the month (full $90 instead of $30 for the 10 days we used). Finally, we own our own modem, but they were claiming it was theirs and that we need to ship it back to them or receive additional charges. I am surprised they haven't gone out of business.

1 month ago

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Tom Tom

Spectrum raises their rates every three months and their service is marginal however they are the only internet service in the area of San Dimas, CA. We have asked the council for competition in the area but have received none and we are wondering why no competition in the area!

1 month ago

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Magda Molina

We had spectrum WIFI in both our primary residence and vacation home for several years. The WIFI itself was ok; yes, just ok. Meaning that we would get cut off in the middle of watching/streaming something on TV on a regular basis. And yet the price just kept going up. Tired of this practice, we decided to give T-Mobile a try since they had an amazing deal and the price would NEVER INCREASE. It's been almost a year, and we never think about our WIFI. Which is a great thing! We were still with Spectrum at our vacation home though. We started at $54.99 / month a little less than 4 years ago. Price kept creeping up and I wanted to call, but it's always a bit of trouble so I put it off... until I got the latest bill and now the price had almost doubled! In less than 4 years. So I picked up the phone and talked to a representative, explaining my frustration, and also the fact that I keep getting flyers in the mail from Spectrum at $29.99 for new customers. Asked if there was something to do about the rate. He said there was nothing to do. So I told him that my next phone call would be to cancel my service, and he replied in a cheery voice: "Sounds like a plan!" They are clearly not interested in keeping their customers, so we disconnected the service at our 2nd home as well. Went with T-Mobile and are getting WAY better service (better range for our security cameras too). STAY AWAY FROM SPECTRUM if you can.

2 months ago

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carole abel

Why does everyone blame poor service on the Crowdstrike outage? i just got my spectrum bill for internet/ cable and phone only to see the bill has gone up again! Ahhh, when I went to website to examine my bill- i see a lot of promos had expired , or increased as part of the bill- to get it down to a reasonable level , i had to cancel some services, decrease internet speed, etc- when i spoke with someone about the sudden changes, She Mentioned Crowdstrike issue...... this happened AFTER the charge increases- so how could that be?!- i took what deductions i needed but am searching for a new provider- my trust is tainted after 7 years of so- so service

3 months ago

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Areddwolf

Spectrum was the best internet provider I've had. The value and service were amazing. I'm actually very sad that I moved and they're no longer in my area. I still have them for mobile and it's been great. My only complaint is that they don't have service where I live now.

3 months ago

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Ariana Ruiz

I asked to precancel and they continued to charge me on full for extra 3 weeks. I had moved and didn't cancel completely as a custumer. I transferred to a new location!!! I had already started new service at my new home, and they won't prorate at the old place for not using the Internet for those 3 weeks.

2 months ago

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Erin Sanders

Spectrum has been charging me $114.99 for months. Prior to that my bill was $99 for years. I recently canceled the service as I was offered faster service for less than 1/2 the cost. Only then, did Spectrum offer to reduce my rate. I also received follow up calls offering discounted rates. If Spectrum can provide the service for 49.95 then why have I been paying $114 for so long and only when I cancel is this lower rated offered?! After years of being a customer and paying more. I received a bill today and called in to get the current amount due as I canceled on 7/13/24 and this bill was for 7/9 through 8/8. I was told the amount due is still the same even though they are no longer providing internet to my home. So I am expected to pay for services that they are not providing. Overall abhorrent business practices. Ripping off customers.

3 months ago

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Carl Griffin

Fair warning to ALL customers! If you cancel service in the middle of your billing cycle, they will NOT issue a pro-rated refund! Not their policy. I moved from one apartment building to another and told them I was doing that. I was told ALL I had to do was carry the equipment over and plug it in, then call if it's not working. Guess what? It didn't work. The drop was DEAD and they had to send a tech out. Charged me for 30 dollar activation. Like that was MY fault?!?!? I canceled and went with Gfiber. Free month. Free installation. Free equipment. No contract. And only 5 dollars/month more for double the speed. Thank goodness for competition. Not going back.

3 months ago

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Caitlin Chretien Radcliff, KY

@spectrum I'm not normally this person but I am very disappointed With Spectrum Services!! We pay for upgraded internet so my husband and daughter can game or we can use the computer, tv and not have lagging. We went about 2.5 months with crap internet, you could only watch 2 minutes of Netflix before either froze and closed the app, couldn't hardly load the computer for homeowork or Xbox, everything took forever or froze. I waited to call a while because spectrum was having outages nationwide so I thought that was the problem. I called in December, explained all the issues and they checked it out and told us it would be till after new years that it would be fixed and the could credit the amount of time back to my account for the trouble we'd had.. It wasn't fixed/working properly till the end of January after having hardly anything since November. I called Customer Service, the employee listened and looked at the account and we were only approved to get the credit back for 22 days of inconvenience. They couldn't see any prior service (the actual usage availability) on their side. They could only go by the first date (out of 3) that I called and the date the technician looked at it at our home (and said it was a bigger issue that Spectrum would have to fix with water in the lines all around us or a part in the box). So a truck crew was supposed to come out and didnt come out till end of January and they didnt have the date. I''m grateful the issue was fixed. We've been a loyal customer for years but that's ridiculous.

8 months ago

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JanfromSanford

I have been a customer of Spectrum for appx seven years and have always received prompt, courteous, and professional service. The reps that have been to my home have been dressed in a uniform, identified themselves, and were friendly. I have internet and cable services through Spectrum and am very pleased.

4 months ago

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Gerardo Silva

Well spectrum is pretty much the only option I have for cable. So far they have been ok except for high price they charge me for internet. I mean it use to be under $100 for a few years but then they hiked the price up to be over a hundred each month. Their customer service has been OK. Other than the internet outages and a disconnect between reps and field agents it's been OK. Could be better. Way better.

4 months ago Edited June 21, 2024

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NANCY Malone San Antonio, TX

Living out in the country, we only had one choice for internet. But about 6 months ago, Spectrum came to our road. I called them on a Friday and they were here the next day. We have had excellent service with them. And their price is very affordable.

9 months ago

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Greg Page

I like that the service is near rock solid. Interruptions are minimal and normally no fault of Spectrum. I do not like the cost of just basic connectivity it is on the high end compared to some others. They have good customer service reps and tech help is usually great , have gotten a rep or two that just weren't at a high tech skill level (likely new) I'm pretty tech savy so I want someone that is at least on the same level and we'll solve the issue together

6 months ago

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Spydarmyke X Chicago, IL

I've been a customer for several years. Spectrum internet IMO is the best in my area of Texas. The only negative is the price, it keeps increasing with time throughout the years. With the amount of new customers seems the price should adjust accordingly to keep and gain even more customers without losing profit. They honestly should focus on the customer as they do profit margins.

8 months ago

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Simon D. Wood Pomona, CA

Credit where credit is due. After my moaning and groaning about Spectrum, I finally got past the suicide-inducing robo-telephone operator [she should be pensioned off], and the engineers arrived. They were great. They crawled through our attic and sorted out the wiring. We now have constant internet and a TV picture which doesn't crap out every 30 seconds with a loss of sound. We are now happy customers. Thank you, Spectrum.

2 years ago

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Kaylee Gay Chicago, IL

I love that Spectrum reaches such rural places with their streaming network. My family lives out on a farm and Spectrum was one of the few options that we could choose from. And although it was one of our only options, Spectrum has so many options for channels. I love that I can watch my Christmas movies or favorite TV shows all on the same service. I also love to watch college football and I love that I can jump back and forth between games when I am waiting for it to start. And Spectrum is very affordable for how far they stream too.

2 years ago

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Cat Sussex, WI

Mostly it's great but there are several things about Spectrum that are confusing or disappointing to me. Firstly, the due date of the monthly payment could never be changed for me, but it was changed by Spectrum at least 2 - 3 times in less than 5 years. Secondly, the internet goes down for awhile each night around 12:30 AM for daily backup or maintenance or something. I understand this, unfortunately my husband works second shift and he can't get online to distress at the end of his workdays. Another issue is equipment. I had called about another issue last year and the two told me my equipment was old enough that I could get an updated box and pay the same price for better/more service. The device was delivered but it's been sitting in the box for a month. I don't even know what box to replace. They had I could set it up myself but I have ME and cognitive issues and cannot understand instructions, but they won't send anyone to help without charging me. Also there is no way to get any reduction of the bill since I've been such a good and long time customer.

4 years ago

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Donn Carr

They are my business provider - First you alway sign up for the business plan if you are serious. As a business customer you go to the head of the class when things go wrong as they can. The speed is lightening fast, their customer service is consistently outstanding. I have had Comcast in the past and am so thrilled to not have to deal with Comcast and their "we just don't care" attitude.

4 years ago

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A completely happy customer!

I have had satellite companies prior to going with Charter Spectrum. I am so much happier with this company as I live in the Pacific Northwest so whenever there is a storm there is a good chance of losing the satellite connections. Also, the speed of the internet is so much faster than satellite options. Price is high no matter who you go with so I woulld rate that a tie with the satellite company internet

4 years ago

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Dathan A. Griffin Orlando, FL

I wanted my mother to have a better internet experience, as she is really into streaming services. We spoke with Avery from Spectrum - Dallas, TX - and he was one of the most stunning agents I've ever spoken with. He was knowledgeable, accurate, and prompt. My mother is super happy with her 400mbps upgrade, and I'm excited that Avery helped make her experience more enjoyable. Thank you, good sir!👍

5 years ago

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Cherie Cole Clifton Park, NY

I’ve had Spectrum for many years since I’ve owned my home. The customer care is absolutely the best. Whenever I’ve had the slightest problem they have either fixed it immediately or sent someone out to fix it. They have switched out equipment when necessary promptly and efficiently. Their staff are always courteous and respectful when they enter your home. I cannot recommend them highly enough and they are fair in pricing.

11 months ago

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Sherman Taylor

Spectrum is one of the best companies for internet cable and phone services you can get they keep their appointments on time they are serious about satisfying their customers I would highly recommend if you're going with the internet service go with spectrum but they have a tendency to go that extra mile and contact you multiple times either through your phone email wondering why you didn't keep your appointment so they are a punctual company they are right there at your house when they say they're going to be in the very polite very cordial they welcome you in with a good deals I get this company five stars because they actually came to my house and I had spectrum installed in one of my tenants rooms here in San Antonio and they were pretty quick the installer was very nice it was a nice guy not to mention their customer service is like top notch if you ever have a problem the service or one of the items or some of the equipment feel free to contact them anytime

1 year ago

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Vicki Dawson Spartanburg, SC

I called to cancel my cable n they said since I had been a long time customer they couldn’t let me do that n what would make me change my mind.I proceeded to tell them I just couldn’t affor something n I felt like I could live w/o cable.So they asked was I disabled n I am so they offered my me free high speed internet 2 phones n lines at $5 each n cheap cable.I got all that for Hal of what my bill originally was n I’m tickled to death bc I gained phones for my kids n kept my internet n cable.Thank you Spectrum for helping out someone that needed help.Now only if Duke Energy would offer help for disabled.It sure is cold in my house n propane is hard to come by n gets expensive if I can even get someone to take me or pick it up for me.Thanks Spectrum you made my year!!

2 years ago

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JimS. Cathedral City, CA

One thing is a given. Everyone, everywhere complains about their cable TV and internet providers. Even when it’s good. Spectrum is actually the best ISP I’ve ever had. Of course, everything is locality-dependent. I live near Palm Springs and other than severe heat, which usually doesn’t negatively impact internet service, we don’t often get extreme weather-- especially rain. In the 3 yrs I’ve had internet with Spectrum, my internet has probably gone down twice or maybe 3 times, for less than a few hours, total. If even that. I like them. And when you leverage your existing Spectrum internet with Spectrum Wireless, you get extremely well-priced cellphone service that uses the Verizon network— which is the best cell network in this part of the California desert. My advice is to not listen to everyone who constantly complains about their Internet service. Sometimes it’s just a lot of talk. Spectrum is actually quite good.

2 years ago Edited January 3, 2022

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Tina Jones

We were hesitant to switch internet service providers, but Spectrum made it painless, seamless and at a great cost savings for 2 years

3 months ago

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sawicki49

They got the most reliable internet service and lowest price around great customer service to. I had other issues before and spectrum is what I went back to.

4 months ago

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Phill Pomona, CA

They provide super fast internet service and with the right plans, you can even get streaming services and free Max. Hardly ever have issues with connecting and customer service is always very helpful.

7 months ago

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Smh22 Brainerd, MN

I had this service from 2012 until 2020 when I finally moved to an area that had ctc fiber. I switched from cable to fiber because ctc was way cheaper than charter and went down way less. My charter internet would go down every night for like 6 months multiple times and they couldn’t figure out why. Their final excuse was “updates to servers” I’m like that many times every night really? Ctc goes down around 5am every morning but for less than a minute. Spectrum would be down for 10 minutes or more without explanation. By the time I’d get live support to check it would magically come up. Super happy to be done with this headache. My mom still has their internet. It’s the cheaper bundle. It is really slow if multiple people are on it at once. My mom has as many cameras as I do but I can have a movie running, multiple cameras recording, and 2 computers online without any slowdown. My phone struggles at my mom’s if it accidentally connects to her wifi. So I give it 2 stars for that reason because it’s the current cable internet cheap 200mb bundle. In town having charter is a joke since there’s always a reason charter is down somewhere here.

8 months ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I guess I would have to say I don't have bad things or good things to say about this company. This was the only service available to us in the area and well if we wanted service this is the company to use. I never had bad service just over priced.

1 year ago

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Amanda Slezak

10/10 on everything to do with this company. its easy to get ahold of customer service and they make sure to help with everything. Internet is amazing. I've had no problems with the connection since ive had spectrum internet.

1 year ago

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Chase Victorson Yonkers, NY

Spectrum is an exceptional service provider that offers reliable and high-speed internet connections to its users. With a wide range of plans available, they cater to various needs and budgets. Their customer support is top-notch, providing prompt assistance and resolving issues efficiently. Additionally, Spectrum's inclusion of a free modem and lack of data caps are significant advantages that enhance the overall user experience.

1 year ago

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Angel Palacios Seattle, WA

Affordable, reliable speeds Spectrum not only offers home internet with Spectrum you can bundle it with t.v, internet and mobile all for one low monthly price and the. The tech support are helpful and helped me get set up the same day I got my modem and router. I definitely would recommend Spectrum to friends and family.

2 years ago

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Yooper Colorado Colorado Springs, CO

I have no issues with this internet provider, they are the primary supplier of internet in a small lake town in the back woods of Michigan. The connection is fast and consistent (unlike how spotty Comcast is in my major city) and the cost is fair.

2 years ago

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A 1 Mesquite, TX

I had Spectrum in the past and I've considered going back to them. Although they offer 'no contract' options, their prices aren't much different from AT&T U-verse. This is the reason that I'm still with AT&T. I will say that Spectrum service is reliable although finding a branch location to retrieve and return equipment isn't very convenient. I had to travel to very undesirable neighborhood during the time that I was a customer. Frankly, that was one of the reasons I decided to do away with their service. Undesirable services tends to come with undesirable neighborhoods. When calling them on yesterday to consider getting their internet only, the representative I spoke with repeatedly gave me bundled service prices against my request. He asked me if I was interested in signing up and I told him no because he ignored my question just so that he could pitch a higher sale. He then told me that he was doing his job and I told him that his job was to listen to the customer FIRST... I assumed that was part of the job. I wish someone could listen to the call. I'm sure Spectrum did not train him in that manner. If you're not interested in a contract, this may be a good option.

2 years ago

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Valerie Lewis Apopka, FL

I recently contacted Spectrum regarding our internet outage. Rochelle immediately responded and she told us how to fix the problem. She was very patient and consistent. I appreciated talking to a great customer service representative. I assured her that I would write a review online. She serviced us in the the 32703 zipcode.

3 years ago

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Dameron Lyon Morganton, NC

Spectrum has been fair with us.I was outside working one day and a lady pulled up and asked about my provider (att) at the time,i told her i hated it and asked if they had any options.She locked me unto a amazing rate on my internet and guarenteed me it will never go up!!!

4 years ago

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Karen Ezell Spartanburg, SC

Well, I probably am among the multitude who like and enjoy many of the features and quality of this particular carrier, but also dislike some of their particular ways of communicating or providing their services. I think everybody out there would change something about their carrier no matter who they have. I will say this, a long as I can afford it, I have no intentions of leaving Spectrum.

4 years ago

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DianeG

Not as many outages like DirecTV has. Also, with, Spectrum, my On Demand works all the time. When I was with the other provider, On Demand was more like Off Demand. The only thing I can think to improve Spectrum would be, when we have storms and the messages invade our TV, I'd like an easier way to get rid of it so I can get back to viewing my program. The only way to remove it, is to change the channel and then go back to my program. We should just be able to click one button to clear that message after it's read.

5 years ago

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Teresa

Each department with in Spectrum very courteous, helpful. In our decision in choosing Spectrum with Internet & tv services was based on price. Services that are at a higher grade without the extreme price cost and changes showing on your bill. Also No 2year Service Contracts!!!!

6 years ago

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Aaron R Healdsburg, CA

Finding an Internet Service Provider (ISP) is always a tough task especially when taking into account cost to quality. Spectrum is quality internet service provider but at a whopping $70 a month unbundled, is it really worth it? Not all customers are in need of cable, telephone and internet services. It would be nice to see Spectrum offer individual packages free of disadvantageous prices to a non-bundle. Also, everyone could benefit from a customer loyalty discount. Overall their service is great but it would be even better at a somewhat reduced price point.

6 years ago

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Lawrence B Bohns San Antonio, TX

I'v Had no issues or concerns and their customer service is excellent. For me anyway. All may be a little more expensive, but not enough for me to leave They make up for that in service and reliability. I have had Directv. They are very good but AT&T sucks .

6 years ago

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veronica angelo Weston, MA

Spectrum has been a game-changer for my internet and TV needs. The internet speeds are blazing fast, and I never have to worry about lagging while watching my favorite shows. Their customer service is on point too, always friendly and helpful.

9 months ago

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Reynaldo Soria Tampa, FL

Compared with frontier spectrum offers a great deal for what you get. Although prices increase the service is still worth it. When you have an issue a tech is sent out as fast as possible. In some cases a tech arrives same day.

9 months ago

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Anne Lincolnton, NC

I really enjoy having Spectrum as my sole provider for Internet, TV, Phone, and Cellular. The billing is simple to understand and I get a discount on my Cable for using Spectrum cellular. Service has been good, repair people are polite and knowledgeable and the customer service via phone has been great. No complaints here.

11 months ago

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Michelle Thomas Anaheim, CA

Spectrum has good service and overall I like them. I am a little disappointed that the internet does not want to connect my streaming apps. It is terrible in our small house. I have not called to ask for a resolution. I am being honest so I can't say they are bad because I haven't given them the opportunity to fix the issue.

11 months ago

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Kelsey T.L. Lansing, MI

Spectrum's internet has been a blessing for us and our great aunt, who lives far away. It's made staying connected with her and providing the support she needs so much easier. My husband and I installed it for her, and I must say that installation was a breeze, and the reliability of the connection has been fantastic. Spectrum has made a significant positive impact on all of our lives, and I couldn't be happier with their service. Five stars without a doubt!

1 year ago Edited November 1, 2023

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Susan New Braunfels, TX

Spectrum has always provided an excellent entertainment value until this year. It was not announced until college football started that they were unable to negotiate a contract with Disney and ESPN. My family was left with a contract for cable and internet service with a need for another necessary streaming service to get content that was desired. We are older and used to cable television but will just have to get used to a streaming service after deciding on one this week before other games this weekend are missed. We will cancel our cable with Spectrum as it seems their negotiations are ineffective.

1 year ago

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Christian Nakamura Boerne, TX

I've had Spectrum for around three years and I've been decently happy with the WiFi quality. It's fast enough and rarely goes out in my area. However, the price seems to rise with no warning sometimes. I started at $50 a month and somehow ended up paying $80 a month. Still a good price, but it would be nice to have more communication about when and how prices change. Getting ahold of a customer service rep is difficult sometimes too. When they do answer the phone, you're on hold for at least an hour before getting anything done. You don't need to call too often, though! Good service for a good price.

1 year ago Edited August 14, 2023