Frontier Internet vs Spectrum

Kalicia Bateman
Kalicia Bateman | Contributor
Frontier and Spectrum are two service providers  ranked closely on our site, neck and neck in several categories. Customers might be juggling their options in a zip code where Frontier and Spectrum's service overlaps.

And both companies have common features. Spectrum and Frontier bundles can combine TV, internet, and phone service for a lower overall price. Both have plans with decent speeds at least up to 100 mbps.

However, you'll see that they have more differences than similarities.

In coverage area alone, Spectrum dwarfs Frontier. Charter Spectrum is the second largest ISP in the United States, offering coverage to 41 states, while Frontier hovers around fifth place by providing service to 29. 

If you take a look at the ratings in our side-by-side comparison of these companies and read our notes in the wrap-up, you might feel more confident declaring the winner of your business.
Frontier Internet logo verified_user
#11 Frontier Internet
4.4 Overall Score
1.6
star star_half star_border star_border star_border
(362)
Spectrum logo
#2 Spectrum
7.0 Overall Score
3.3
star star star star_half star_border
(577)

Overview

Frontier Internet

Monthly Price

$19.99

Minimum Contract Length

None

Time in Business

Undisclosed

Spectrum

$29.99

1 Year

Undisclosed

Ratings

Frontier Internet

Overall Score
4.4 of 10
Review Score
1.6
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Value for Money
1.6
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Quality of Product or Service
1.6
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Company Trustworthiness
1.5
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Likely to Recommend
1.2 of 10

Spectrum

7.0 of 10
3.3
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2.8
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3.2
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3.1
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5.8 of 10

Reviews

Frontier Internet

Number of Reviews
362
Review Breakdown
1.6
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5 star
5%
4 star
4%
3 star
7%
2 star
7%
1 star
76%

Spectrum

577
3.3
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5 star
25%
4 star
26%
3 star
22%
2 star
10%
1 star
17%

Reviews for Frontier Internet

Helpful Favorable Review

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Review Source

star star star star star

Billy stout Tampa, FL

I have just switched to Frontier Internet approximately 2 weeks ago and I am 110% satisfied with their system. The Tech that came and installed it was very knowledgeable in explaining the way the system works and made sure that everything was on line TV's, computers etc. I did have to contact customer service about a charge on my bill but they removed it and was very cordial. Happy that I switched.

1 week ago

Helpful Critical Review

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Review Source

star star star_border star_border star_border

Dana Hatfield Bullhead City, AZ

Customer service is polite and fairly helpful. Prices are high. DSL internet is slow and unreliable. It went in and out on a regular basis. In 3 years I went through 4 routers. When I moved it took 9 days to get my service moved to new house even though they supposedly sent 3 technicians out to the house before one actually showed up and got my service hooked up.

2 weeks ago

Reviews for Spectrum

Helpful Favorable Review

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Review Source

star star star star_border star_border

Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

21 hours ago

Helpful Critical Review

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Review Source

star star star_border star_border star_border

Billy stout Tampa, FL

I had Spectrum internet and cable for 2 years I had qualified for a reduced rate Gov. Program in Sept and never saw the reduction on my bill in fact it kept going up each month, contact customer service several times and was told that it took a billing cycle for it to show up, still had not seen it when I canceled my internet and the only reason I didn't cancel the cable was the company I switched to does not offer TV service.

1 week ago

The Final Word

Some factors jump out at you in the comparison. And beyond the data comparison itself, you should consider a few additional factors when choosing your ISP, including plans, contracts, and fees. We'll help you weigh some pros and cons.

Overall, Frontier has a much lower customer satisfaction rating. Keep in mind that customer satisfaction is low for the ISP industry as a whole.

Another important factor to consider when reading Frontier's negative reviews is that the company made it a point to expand into rural areas with few internet service options. In these less populated regions, DSL is usually the only choice, and so service is slower and customers are more likely to complain. See if these complaints apply as often to areas where Spectrum and Frontier are competing, particularly if Frontier is offering Fiber. DSL complaints may not apply to you.

And that brings us to another key difference between Frontier and Spectrum: the connections they offer. Spectrum offers cable service, and Frontier offers DSL and fiber optic connection. Fiber is praised as the fastest available type on the market. You can find plans up to 500 mbps in download speeds with Frontier's fiber. Meanwhile, Spectrum's fastest download speed is 100 mbps.

If you're on a tight budget, Frontier has the cheapest plan at $29.99 per month for 50 mbps upload, 50 mbps download. Spectrum's packages are limited to one; their plan starts and ends at $44.99 per month for 60 mbps.

But the consistency and customer service of Spectrum may be worth it to you. Its competitor, Frontier, has its fair share of complaints about reliability and customer support. If it boils down to a battle between DSL and cable for your region, you’ll likely be better off picking Spectrum’s cable internet.

Both companies can have month-to-month plans, but some promotional packages will require a contract. The two can offer customers a modem and router for no additional monthly fee, so there's no clear winner in this regard.

Overall, both companies have something for different types of customers. If you have other options, you could consider looking at top-ranked ISPs by state. Xfinity, CenturyLink, Cox, and AT&T all offer internet plans that, if available in your region, might also be worth your time.

Top Choice

Spectrum Logo
Spectrum

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