Overview
Frontier Internet
Varies
No Contracts
90 Years
Spectrum
Varies
No Contracts
32 Years
Ratings
Frontier Internet
Spectrum
Reviews
Frontier Internet
Reviews
Spectrum
Reviews for Frontier Internet
Helpful Favorable Review
Thomas Heck
December 26th, 2022
Houston, TX
DETAILS
Product: 1Gbps Fiber Up/Down Pros: Fast and affordable No Contract if you have good credit Equipment included. Cons: When service goes down you have to wait 4-5 days for a service tech visit. Network is not reliable, at least at my location. Service has gone down twice within 6 months, both times were network configuration options that were changed that knocked me offline. Will need to find more reliable option as I work from home.
Helpful Critical Review
Satya Ch
May 30th, 2024
DETAILS
Frontier is VERY BAD internet company Service goes down pretty much daily. Whenever it rains, the service is down for 4 hours at least. Not at all good if you are working from home. Frontier cannot handle it Customer support is very rude and bad Technicians do not come to your place to repair anything
Reviews for Spectrum
Helpful Favorable Review
Carl
November 22nd, 2024
DETAILS
I like Spectrum very much. Service is super important to them. I had another company as my provider previously, and I feel I was taken for granted there. Spectrum does not make me feel like I am taken for granted. This is a company I have been very reliant on. They have always come through for me.
Helpful Critical Review
Tom Tom
September 23rd, 2024
DETAILS
Spectrum raises their rates every three months and their service is marginal however they are the only internet service in the area of San Dimas, CA. We have asked the council for competition in the area but have received none and we are wondering why no competition in the area!
The Final Word
Overall, Frontier has a much lower customer satisfaction rating. Keep in mind that customer satisfaction is low for the ISP industry as a whole.
Another important factor to consider when reading Frontier's negative reviews is that the company made it a point to expand into rural areas with few internet service options. In these less populated regions, DSL is usually the only choice, and so service is slower and customers are more likely to complain. See if these complaints apply as often to areas where Spectrum and Frontier are competing, particularly if Frontier is offering Fiber. DSL complaints may not apply to you.
And that brings us to another key difference between Frontier and Spectrum: the connections they offer. Spectrum offers cable service, and Frontier offers DSL and fiber optic connection. Fiber is praised as the fastest available type on the market. You can find plans up to 500 mbps in download speeds with Frontier's fiber. Meanwhile, Spectrum's fastest download speed is 100 mbps.
If you're on a tight budget, Frontier has the cheapest plan at $29.99 per month for 50 mbps upload, 50 mbps download. Spectrum's packages are limited to one; their plan starts and ends at $44.99 per month for 60 mbps.
But the consistency and customer service of Spectrum may be worth it to you. Its competitor, Frontier, has its fair share of complaints about reliability and customer support. If it boils down to a battle between DSL and cable for your region, you’ll likely be better off picking Spectrum’s cable internet.
Both companies can have month-to-month plans, but some promotional packages will require a contract. The two can offer customers a modem and router for no additional monthly fee, so there's no clear winner in this regard.
Overall, both companies have something for different types of customers. If you have other options, you could consider looking at top-ranked ISPs by state. Xfinity, CenturyLink, Cox, and AT&T all offer internet plans that, if available in your region, might also be worth your time.
