Frontier Internet vs Spectrum
And both companies have common features. Spectrum and Frontier bundles can combine TV, internet, and phone service for a lower overall price. Both have plans with decent speeds at least up to 100 mbps.
However, you'll see that they have more differences than similarities.
In coverage area alone, Spectrum dwarfs Frontier. Charter Spectrum is the second largest ISP in the United States, offering coverage to 41 states, while Frontier hovers around fifth place by providing service to 29.
If you take a look at the ratings in our side-by-side comparison of these companies and read our notes in the wrap-up, you might feel more confident declaring the winner of your business.
Overview
Frontier Internet
Varies
No Contracts
88 Years
Spectrum
Varies
No Contracts
30 Years
Ratings
Frontier Internet
Spectrum
Reviews
Frontier Internet
Reviews
Spectrum
Reviews for Frontier Internet
Helpful Favorable Review
Thomas Heck
December 26th, 2022
Houston, TX
DETAILS
Product: 1Gbps Fiber Up/Down Pros: Fast and affordable No Contract if you have good credit Equipment included. Cons: When service goes down you have to wait 4-5 days for a service tech visit. Network is not reliable, at least at my location. Service has gone down twice within 6 months, both times were network configuration options that were changed that knocked me offline. Will need to find more reliable option as I work from home.
Helpful Critical Review
Rohan Singh
September 13th, 2023
San Diego, CA
DETAILS
Frontier increased my bill. I canceled but then I had to pay $50 to return their old equipment. Also, I canceled on May 10th but I still had to pay for the entire month of May. If you have the option do not use them as your provider.
Reviews for Spectrum
Helpful Favorable Review
Sandra Anderson
September 20th, 2023
Spring Hill, FL
DETAILS
Review Source
Minor problems can be solved on line with the Spectrum app. Landline service offers span blockers. Spectrum internet service has been very realiable in all the many years I have used Spectrum and Bright House.
Helpful Critical Review
f win
September 13th, 2023
Fort Lauderdale, FL
DETAILS
Review Source
I’m so fed up with S’pectrum their internet service truly is awful as well as the cable service which is tied to the internet. I have no speed the internet freezes my tablet, TV, laptops and iPhones. No matter how much I call in and complain nothing gets resolved even when they send inexperienced tech into my home. I pay so much monthly and I have no idea what I am paying for. I’ continue to be extremely disappointed with Spectrum. Also their Customer Service reps are beyond rude.
The Final Word
Overall, Frontier has a much lower customer satisfaction rating. Keep in mind that customer satisfaction is low for the ISP industry as a whole.
Another important factor to consider when reading Frontier's negative reviews is that the company made it a point to expand into rural areas with few internet service options. In these less populated regions, DSL is usually the only choice, and so service is slower and customers are more likely to complain. See if these complaints apply as often to areas where Spectrum and Frontier are competing, particularly if Frontier is offering Fiber. DSL complaints may not apply to you.
And that brings us to another key difference between Frontier and Spectrum: the connections they offer. Spectrum offers cable service, and Frontier offers DSL and fiber optic connection. Fiber is praised as the fastest available type on the market. You can find plans up to 500 mbps in download speeds with Frontier's fiber. Meanwhile, Spectrum's fastest download speed is 100 mbps.
If you're on a tight budget, Frontier has the cheapest plan at $29.99 per month for 50 mbps upload, 50 mbps download. Spectrum's packages are limited to one; their plan starts and ends at $44.99 per month for 60 mbps.
But the consistency and customer service of Spectrum may be worth it to you. Its competitor, Frontier, has its fair share of complaints about reliability and customer support. If it boils down to a battle between DSL and cable for your region, you’ll likely be better off picking Spectrum’s cable internet.
Both companies can have month-to-month plans, but some promotional packages will require a contract. The two can offer customers a modem and router for no additional monthly fee, so there's no clear winner in this regard.
Overall, both companies have something for different types of customers. If you have other options, you could consider looking at top-ranked ISPs by state. Xfinity, CenturyLink, Cox, and AT&T all offer internet plans that, if available in your region, might also be worth your time.
