Cox Internet vs CenturyLink

If you have a choice between these two internet service providers, you may be wondering where to start. 

Cox service is available in 19 states, while CenturyLink's coverage area expands to all 50. But Cox and CenturyLink provide service to a similar sum of customers, especially because you're more likely to have CenturyLink's service in a rural zip code.

Both companies have bundles for internet, phone, and TV service, which can make these services more affordable. A Cox Bronze Duo bundle can get you over 140 channels and 150 mbps for $89.99 per month; CenturyLink bundles 80 mbps internet with over 150 DIRECTV channels for $104.

And many of Cox's and CenturyLink's plans share a 1 TB data cap, though CenturyLink's gigabit internet breaks the mold on this one.

Speaking of a gigabit, the providers both offer up to 1,000 mbps through fiber optic plans. Fiber connections typically give you the best and most reliable speed you can get.

It sounds like they both have a lot going for them, doesn't it? But they're not on par in every category. Read on to see where these service providers excel and where they don't.
Cox Internet logo verified_user
#3 Cox Internet
7.3 Overall Score
3.4
starstarstarstar_halfstar_border
(225)
CenturyLink logo verified_user
#4 CenturyLink
7.2 Overall Score
2.6
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(532)

Overview

Cox Internet

CenturyLink

Monthly Price
Monthly Price
Varies
Varies
Contract Length
Contract Length
1 Year
0
Time In Business
Time In Business
NaN Years
NaN Years

Ratings

Cox Internet

CenturyLink

Overall Score
Overall Score
7.3 of 10
7.2 of 10
Review Score
Review Score
3.4
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2.6
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Value for Money
Value for Money
2.3
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2.4
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Quality of Product or Service
Quality of Product or Service
2.7
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2.3
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Customer Service
Customer Service
2.6
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2.4
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Company Trustworthiness
Company Trustworthiness
2.6
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2.4
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Likely to Recommend
Likely to Recommend
5.1 of 10
3.9 of 10

Reviews

Cox Internet

CenturyLink

Number of Reviews
Number of Reviews
225
532
Review Breakdown
Review Breakdown
3.4
starstarstarstar_halfstar_border
5 star
26%
4 star
26%
3 star
21%
2 star
9%
1 star
18%
2.6
starstarstar_halfstar_borderstar_border
5 star
15%
4 star
17%
3 star
20%
2 star
12%
1 star
36%

Reviews for Cox Internet

Helpful Favorable Review

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cmill009

August 13th, 2020 Destin, FL DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Had no issues when we lived in Virginia, but since moving to Florida the wifi is unstable. More often than not my phones internet is better. We have the 100 MG package so we shouldn't have an issue. We've had techs come out but our issue hasn't been resolved.


Helpful Critical Review

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Rylee Licano

August 13th, 2020 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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We are having to upgrade our data due to kids having to be online school and I work from home. We called Cox and they told us to get gigablast and it was unlimited. They sent us the wrong box so my husband had to call them and was then told that we were lied to. To get unlimited we had to pay more money. He talked to a manager and they refused to honor what they told us. Cox should be ashamed for telling us one thing and then refusing to honor their word. Sad part is we are stuck using Cox because no other internet company has the speeds we need in the area.


Reviews for CenturyLink

Helpful Favorable Review

starstarstarstarstar

Bart and Judy Swanson

August 13th, 2020 Fayetteville, NC DETAILS arrow_drop_down

Always good when there was a problem they replaced our modem/ during inclement weather our internet service is fixed if it should go out temporarily and they very easy to deal with if we need to phone them for any reason. We have our home landline with them as well. Monthly bill is extremely reasonable !


Helpful Critical Review

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Luis Lemus

August 13th, 2020 Denver, CO DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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This company it’s been drawing money out my checking account for the past 3 months. I canceled my internet service and they’ve been charging for service I don’t have. I have called them 3 time already and keep saying they will fix it and return money back to my account instead they keep drawing money. At this point I’m already frustrated with this idiots.


The Final Word

You have may noticed that reviews of Cox and CenturyLink’s customer service are not glowing, but don’t be alarmed. The ISP industry has low reviews overall, so three stars or more is fairly respectable in this category.

But that leaves CenturyLink as a clear loser on the customer service front if you take these ratings at face value. Keep in mind that CenturyLink provides DSL service to many of its customers in rural areas, which is less likely to be reliable. But if you have the chance to snag CenturyLink fiber, your satisfaction with the service may be much higher.

What really sets Cox and CenturyLink apart is pricing. CenturyLink has Price for Life plans that guarantee a monthly rate with no contract. On the other hand, customers typically complain that Cox’s price isn’t worth its download and upload speeds. But some of Cox's cheaper plans beg to differ. 

Some customers can access a Cox plan at $19.99 per month for 10 mbps with no contract. Meanwhile, the cheapest CenturyLink package can offer you 20 mbps for $45 per month. If affordability is your goal, this might move the needle for you. But if you want speed, that won't cut it.

For fiber optic internet with 1 Gbps, CenturyLink is $65 per month. The Cox Gigablast will run you $99.99 per month. Cox can get pricey for its fiber service.

If you're looking for fiber with an affordable price, CenturyLink may be your choice. But if you're worried about negative customer reviews and want to prioritize reliability, you might be better off with Cox.

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