Cox Internet vs CenturyLink

Jordan Grimmer
Jordan Grimmer | Senior Editor
If you have a choice between these two internet service providers, you may be wondering where to start. 

Cox service is available in 19 states, while CenturyLink's coverage area expands to all 50. But Cox and CenturyLink provide service to a similar sum of customers, especially because you're more likely to have CenturyLink's service in a rural zip code.

Both companies have bundles for internet, phone, and TV service, which can make these services more affordable. A Cox Bronze Duo bundle can get you over 140 channels and 150 mbps for $89.99 per month; CenturyLink bundles 80 mbps internet with over 150 DIRECTV channels for $104.

And many of Cox's and CenturyLink's plans share a 1 TB data cap, though CenturyLink's gigabit internet breaks the mold on this one.

Speaking of a gigabit, the providers both offer up to 1,000 mbps through fiber optic plans. Fiber connections typically give you the best and most reliable speed you can get.

It sounds like they both have a lot going for them, doesn't it? But they're not on par in every category. Read on to see where these service providers excel and where they don't.
Cox Internet logo verified_user
#4 Cox Internet
7.2 Overall Score
3.2
star star star star_border star_border
(248)
CenturyLink logo verified_user
#3 CenturyLink
7.2 Overall Score
2.5
star star star_half star_border star_border
(592)

Overview

Cox Internet

Monthly Price

Varies

Minimum Contract Length

1 Year

Time in Business

Undisclosed

CenturyLink

Varies

N/A

Undisclosed

Ratings

Cox Internet

Overall Score
7.2 of 10
Review Score
3.2
star star star star_border star_border
Value for Money
2.7
star star star_half star_border star_border
Quality of Product or Service
3.1
star star star star_border star_border
Company Trustworthiness
3.0
star star star star_border star_border
Likely to Recommend
4.7 of 10

CenturyLink

7.2 of 10
2.5
star star star_half star_border star_border
2.6
star star star_half star_border star_border
2.5
star star star_half star_border star_border
2.6
star star star_half star_border star_border
3.5 of 10

Reviews

Cox Internet

Number of Reviews
248
Review Breakdown
3.2
star star star star_border star_border
5 star
24%
4 star
25%
3 star
19%
2 star
12%
1 star
20%

CenturyLink

592
2.5
star star star_half star_border star_border
5 star
14%
4 star
16%
3 star
18%
2 star
12%
1 star
41%

Reviews for Cox Internet

Helpful Favorable Review

star star star star star

Luke Swierczynski Franklin, MI

Wish I could still use Cox, best value for fiber internet I've ever had. Sadly when I moved they were not available in my new area. If they ever expand I'm set to get alerts and would happily switch back!

1 month ago

Helpful Critical Review

check_circle

Review Source

star star star_border star_border star_border

June Omaha, NE

Plan is expensive while it does not match the service they provide. We paid over $100 per month for Cox internet, but facing several times of interruptions everyday, some times we don’t have internet for over 10 minutes.

1 week ago

Reviews for CenturyLink

Helpful Favorable Review

check_circle

Review Source

star star star star star

terry r Las Vegas, NV

I have had this company several times over the years and I have always ended up coming back to them. Great company with good customer services. You should always get the 2 year contract and try to get a renewal when the contract expires.

21 hours ago

Helpful Critical Review

star star_border star_border star_border star_border

Chris Ley Williams Bay, WI

If I could rate CenturyLink a zero I would! The absolute worst internet provider I've ever had. Customer service is rude, hang up on customers and not helpful. Internet is down more than it works and they don't care. Not sure why it says Amazing for one star?! Disappointing and absolutely awful service and products!!!

1 month ago

The Final Word

You have may noticed that reviews of Cox and CenturyLink’s customer service are not glowing, but don’t be alarmed. The ISP industry has low reviews overall, so three stars or more is fairly respectable in this category.

But that leaves CenturyLink as a clear loser on the customer service front if you take these ratings at face value. Keep in mind that CenturyLink provides DSL service to many of its customers in rural areas, which is less likely to be reliable. But if you have the chance to snag CenturyLink fiber, your satisfaction with the service may be much higher.

What really sets Cox and CenturyLink apart is pricing. CenturyLink has Price for Life plans that guarantee a monthly rate with no contract. On the other hand, customers typically complain that Cox’s price isn’t worth its download and upload speeds. But some of Cox's cheaper plans beg to differ. 

Some customers can access a Cox plan at $19.99 per month for 10 mbps with no contract. Meanwhile, the cheapest CenturyLink package can offer you 20 mbps for $45 per month. If affordability is your goal, this might move the needle for you. But if you want speed, that won't cut it.

For fiber optic internet with 1 Gbps, CenturyLink is $65 per month. The Cox Gigablast will run you $99.99 per month. Cox can get pricey for its fiber service.

If you're looking for fiber with an affordable price, CenturyLink may be your choice. But if you're worried about negative customer reviews and want to prioritize reliability, you might be better off with Cox.

Top Choice

CenturyLink Logo
CenturyLink

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