Overview
CenturyLink
Varies
No Contracts
57 Years
Comcast Xfinity Internet
$39.99
12 months
62 Years
Ratings
CenturyLink
Comcast Xfinity Internet
Reviews
CenturyLink
Reviews
Comcast Xfinity Internet
Reviews for CenturyLink
Helpful Favorable Review
Joseph A. Giallanza
December 8th, 2023
DETAILS
Review Source
I had Century Link for years In Arcadia, Florida and never had a single issue with the company. If there ever was downtime, it was resolved immediately, and their customer service was the best! I'm in Daytona Beach, now and they aren't available here. I hope they read this review and answer my prayers that will provide service, because what we have here now "really stinks!"
Helpful Critical Review
Jaden Paul
June 30th, 2024
DETAILS
Review Source
I CANT GET TECH SUPPORT!!!!!! I’m so pissed. I have been having issues for months! I’ve called and keep getting the run around, I’ve done the chat support texting, all that does is piss you off! I would love to get actual help before I cancel my service
Reviews for Comcast Xfinity Internet
Helpful Favorable Review
DEBRA SCHULTZ
July 25th, 2024
DETAILS
Good reliable internet service, however price increases every year are ridiculous. Yes you can call and renew at a better rate but doing this every year is a hassle. Long term subscribers I would think would be able to get a better rate.
Helpful Critical Review
Joseph Harris
April 19th, 2024
DETAILS
I cancel my Account over 30 days ago and still fighting with them to get over 200 dollar credit refunding back to me. There auto answering system is the Worst There customer service is the worst. They over charge and customer loyal dose not exist. Do not do business with this company!
The Final Word
They seem to share low customer scores, but keep in mind that customer scores are relatively low industry-wide. In CenturyLink’s specific case, its coverage area could be the reason for numerous one-star reviews. CenturyLink specializes in serving rural areas, which are unlikely to receive a high speed connection in the United States.
As a result, more users have cause to complain about unreliable speeds and connection. Users in urban areas who can connect to CenturyLink fiber might have a more positive experience. Keep in mind, however, that despite CenturyLink’s large coverage area, the provider is the third largest in the United States, while Xfinity is the largest despite less surface area covered.
While both share some common customer service complaints, Xfinity is slightly less likely to have complaints of delivering lower-than-advertised speeds. For those prioritizing reliable internet, Xfinity could be the winner.
The better provider can also depend on your desired download speeds and price. Xfinity’s cheapest plan is $29.99 per month for 15 mbps. CenturyLink’s cheapest is $45 per month for 20 mbps. If you prioritize a plan with the fastest possible connection, Xfinity tops off at 2,000 mbps for $299.95; CenturyLink caps at 1,000 mbps. For 2,000 mbps, you could stream on dozens of devices to your heart’s content, but it will likely be overkill for the average household.
Lastly, you might be juggling the issue of data caps. CenturyLink has 1 TB data caps on most plans (besides for business owners and users on a 1,000 mbps plan). Meanwhile, Xfinity caps everyone out at 1 TB regardless of plan.
The ISP of your dreams will depend on what you prioritize. For high speeds that deliver consistently, you may prefer Xfinity Comcast. For consistent pricing and an affordable 1,000 mbps, you might opt for CenturyLink service.