1. CenturyLink vs Comcast Xfinity Internet

CenturyLink vs Comcast Xfinity Internet

CenturyLink and Xfinity have a lot in common as ISPs. As direct competitors in several areas, they have to consistently improve to at least match (if not exceed) the other provider's service. Because of this, the two share some similarities.

Comcast Xfinity and CenturyLink are prolific U.S. providers with a large coverage area. Xfinity covers 39 states and CenturyLink offers some coverage in all 50.

Both have some of the most affordable high speed plans in the industry, with fast download and upload speeds offered particularly in urban areas. Not every U.S. customer has access to multiple high speed service providers, so count yourself lucky that you have a choice between two of the best ranked.

Xfinity and CenturyLink both offer multiple connection types with some great bundling options. You have a range of broadband services available from them, and if you live in an urban area, you may even have access to Xfinity or CenturyLink fiber. Both competitors allow customers the option to bundle phone or TV service with their internet packages. In most cases, bundling with phone and cable gets you a better deal on all three.

As popular providers with widespread service, they are also more susceptible to customer criticism. A small provider that services a single ZIP code may only have a handful of negative reviews, but a large ISP serving customers nationwide is more likely to have complaints. Keep this in mind when viewing our company comparison, and read on to see a more in-depth breakdown of the two service providers. 
CenturyLink logo verified_user
#4 CenturyLink
7.2 Overall Score
2.6
starstarstar_halfstar_borderstar_border
(532)
Comcast Xfinity Internet logo
#1 Comcast Xfinity Internet
8.5 Overall Score
3.3
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(1,070)

Overview

CenturyLink

Comcast Xfinity Internet

Monthly Price
Monthly Price
Varies
Varies
Contract Length
Contract Length
0
1 Year
Time In Business
Time In Business
NaN Years
NaN Years

Ratings

CenturyLink

Comcast Xfinity Internet

Overall Score
Overall Score
7.2 of 10
8.5 of 10
Review Score
Review Score
2.6
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3.3
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Value for Money
Value for Money
2.4
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2.4
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Quality of Product or Service
Quality of Product or Service
2.3
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2.8
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Customer Service
Customer Service
2.4
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2.6
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Company Trustworthiness
Company Trustworthiness
2.4
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2.5
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Likely to Recommend
Likely to Recommend
3.9 of 10
5.2 of 10

Reviews

CenturyLink

Comcast Xfinity Internet

Number of Reviews
Number of Reviews
532
1,070
Review Breakdown
Review Breakdown
2.6
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5 star
15%
4 star
17%
3 star
20%
2 star
12%
1 star
36%
3.3
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5 star
27%
4 star
22%
3 star
19%
2 star
11%
1 star
21%

Reviews for CenturyLink

Helpful Favorable Review

starstarstarstarstar

Bart and Judy Swanson

August 9th, 2020 Fayetteville, NC DETAILS arrow_drop_down

Always good when there was a problem they replaced our modem/ during inclement weather our internet service is fixed if it should go out temporarily and they very easy to deal with if we need to phone them for any reason. We have our home landline with them as well. Monthly bill is extremely reasonable !


Helpful Critical Review

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Luis Lemus

August 9th, 2020 Denver, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
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This company it’s been drawing money out my checking account for the past 3 months. I canceled my internet service and they’ve been charging for service I don’t have. I have called them 3 time already and keep saying they will fix it and return money back to my account instead they keep drawing money. At this point I’m already frustrated with this idiots.


Reviews for Comcast Xfinity Internet

Helpful Favorable Review

starstarstarstar_borderstar_border

MissHmong95

August 9th, 2020 Utica, MI DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
starstarstarstarstar
Company trustworthiness
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It's not too bad, but during the middle of the night my wi-fi keeps getting disconnected and I don't like it. Since I game too it's not good for gaming consoles at all. It works good some days but not everyday.


Helpful Critical Review

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Whatajoke

August 9th, 2020 Campobello, SC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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Considering we’re currently going through a pandemic and a lot of the US population is now working from home, internet service and quality needs to be better. The prices are high when you take into account that you’re paying for the internet not to work, then paying more on your phone bill because you have to use your hotspot.


The Final Word

As you might have noticed in the side-by-side comparison, CenturyLink and Comcast Xfinity have a wealth of differences.

They seem to share low customer scores, but keep in mind that customer scores are relatively low industry-wide. In CenturyLink’s specific case, its coverage area could be the reason for numerous one-star reviews. CenturyLink specializes in serving rural areas, which are unlikely to receive a high speed connection in the United States. 

As a result, more users have cause to complain about unreliable speeds and connection. Users in urban areas who can connect to CenturyLink fiber might have a more positive experience. Keep in mind, however, that despite CenturyLink’s large coverage area, the provider is the third largest in the United States, while Xfinity is the largest despite less surface area covered.

While both share some common customer service complaints, Xfinity is slightly less likely to have complaints of delivering lower-than-advertised speeds. For those prioritizing reliable internet, Xfinity could be the winner.

However, Xfinity has less of an edge with its contract. CenturyLink offers an internet Price for Life guarantee that will lock in your rate, and the company charges by the month. For those who move frequently and for customers who are wary of ISP contracts with cancellation fees and rising rates, CenturyLink may have the more appealing plan.

The better provider can also depend on your desired download speeds and price. Xfinity’s cheapest plan is $29.99 per month for 15 mbps. CenturyLink’s cheapest is $45 per month for 20 mbps. If you prioritize a plan with the fastest possible connection, Xfinity tops off at 2,000 mbps for $299.95; CenturyLink caps at 1,000 mbps. For 2,000 mbps, you could stream on dozens of devices to your heart’s content, but it will likely be overkill for the average household.

If you’re more inclined to a modest 1,000 mbps of internet, Xfinity is $70 per month and CenturyLink is $65. This is why the fastest and cheapest plans can be deceiving; consumers will likely settle with something in the middle, and sometimes CenturyLink offers a better rate.

Lastly, you might be juggling the issue of data caps. CenturyLink has 1 TB data caps on most plans (besides for business owners and users on a 1,000 mbps plan). Meanwhile, Xfinity caps everyone out at 1 TB regardless of plan.

The ISP of your dreams will depend on what you prioritize. For high speeds that deliver consistently, you may prefer Xfinity Comcast. For consistent pricing and an affordable 1,000 mbps, you might opt for CenturyLink service.

top choice

Comcast Xfinity Internet
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