Frontier Internet vs HughesNet

McCall Martin
McCall Martin | Senior Editor

Frontier Internet and HughesNet are both top 20 internet service providers on BestCompany.com. Both companies have been in the communications and telecommunications industry for decades, and offer competitive and reliable internet services to meet a variety of needs.

Frontier offers a variety of internet options, while HughesNet is strictly a satellite internet provider. Both companies offer average internet speeds (up to 25 Mbps), although Frontier does offer high-speed options.

Reviews for both companies are similar with a majority of 1-star reviews from customers. Don’t be scared of 1-star reviews because low ratings are common in the internet service industry. Thus, it is important to take the time to compare companies and carefully read reviews when making a decision.

Keep reading for a breakdown of Frontier and HughesNet reviews, as well as an in-depth look at their internet products and services.

Frontier Internet logo
#20 Frontier Internet
3.8 Overall Score
1.2
star star_border star_border star_border star_border
(432)
HughesNet logo
#26 HughesNet
3.5 Overall Score
1.1
star star_border star_border star_border star_border
(462)

Overview

Frontier Internet

Monthly Price

Varies

Minimum Contract Length

No Contracts

Time in Business

89 Years

HughesNet

Varies

Undisclosed

53 Years

Ratings

Frontier Internet

Overall Score
3.8 of 10
Review Score
1.2
star star_border star_border star_border star_border
Value for Money
1.6
star star_half star_border star_border star_border
Quality of Product or Service
1.6
star star_half star_border star_border star_border
Company Trustworthiness
1.5
star star_half star_border star_border star_border
Likely to Recommend
1.3 of 10

HughesNet

3.5 of 10
1.1
star star_border star_border star_border star_border
1.2
star star_border star_border star_border star_border
1.3
star star_half star_border star_border star_border
1.3
star star_half star_border star_border star_border
0.7 of 10

Pros & Cons

Frontier Internet

PROS

  • Fiber and high-speed internet options
  • No contracts
  • No data caps
  • Competitive plan prices

CONS

  • Not available nationwide
  • Undisclosed fees

HughesNet

PROS

  • Nationwide coverage
  • Satellite internet network
  • No data caps

CONS

  • Limited internet packages
  • High installation and equipment fees

Reviews

Frontier Internet

Number of Reviews
432
Review Breakdown
1.2
star star_border star_border star_border star_border
1 star
77%
2 star
6%
3 star
7%
4 star
4%
5 star
6%

HughesNet

462
1.1
star star_border star_border star_border star_border
1 star
88%
2 star
4%
3 star
3%
4 star
2%
5 star
3%

Reviews for Frontier Internet

Helpful Favorable Review

star star star star_border star_border

Thomas Heck

December 26th, 2022

DETAILS

Product: 1Gbps Fiber Up/Down Pros: Fast and affordable No Contract if you have good credit Equipment included. Cons: When service goes down you have to wait 4-5 days for a service tech visit. Network is not reliable, at least at my location. Service has gone down twice within 6 months, both times were network configuration options that were changed that knocked me offline. Will need to find more reliable option as I work from home.

Helpful Critical Review

star star_border star_border star_border star_border

Christopher Berry

March 26th, 2024

DETAILS

I have the original service agreement promising me the first month free. The did not hold true to this agreement. I have spoken with 5 reps to try and fix this. They act busy and keep you on the phone for at least 15 minutes while they do nothing.

Reviews for HughesNet

Helpful Favorable Review

star star star star_border star_border

LaRita Bearden

September 30th, 2021

DETAILS

Edited June 1st, 2022

If you stream, you will very quickly use up your 25mb at which time you can then purchase more to achieve your normal, slow speed. Their phone service will not allow faxing. When there is bad weather, all of your systems fail, including your phone. Should you decide to cancel beyond the 30 days, hughesnet will immediately pull their funds from your bank account. I found the service to be substandard. Glad to no longer be associated with this company.

Helpful Critical Review

star star_border star_border star_border star_border

Megan Varney

January 18th, 2024

DO NOT USE THIS COMPANY. They lie and steal your money when you realize their services are basically useless and you can’t even get through a whole show without the system shutting down. When we switched to spectrum we sent their equipment back with PROOF. And they lied and said we didn’t send it back. Now we have to go through the bank to stop their fraudulent claims. They need sued or to be put out of business for stealing $314 from an elderly couple.

The Final Word

Frontier Internet and HughesNet are both well-known internet service providers. Let’s take a closer look at what they have to offer:

Connection Types
Speed
Plan Prices
Contracts
Installation and Equipment Costs
Coverage Area
Data Caps
Customer Reviews

Connection Types (Winner: Depends on Your Needs)

Frontier offers two internet connection options: DSL and fiber (Frontier FiberOptic). On the other hand, HughesNet is solely a satellite internet service provider.

A digital subscriber line (DSL) provides internet through phone lines, now an aged connection option since many companies are switching to fiber and/or satellite. Fiber and Satellite are both popular and reliable internet options, although fiber is typically faster and supports greater bandwidth. If you are using your internet for smaller tasks, such as email or online shopping, satellite internet is a good option. But if you have multiple internet users in your home or are streaming regularly, fiber could be a more reliable option. 

However, if you live in a rural area, or one that is not connected to a fiber network, satellite internet is a great option, one that is provided nationwide by HughesNet.

Deciding between internet connection types will depend solely on your needs. Thus, either Frontier or HughesNet could be a good internet provider for you.

Speed (Winner: Frontier)

In most cases 25 Mbps is a fast enough internet connection for a variety of purposes, including streaming. Both Frontier and HughesNet offer this internet speed.

Frontier, however, takes its internet service to the next level with fiber and high-speed options. Frontier’s fiber service (Frontier FiberOptic) supports much higher upload speeds, allowing you to work, stream, or game without interruption. Frontier FiberOptic isn’t available everywhere, but the company is working to expand its coverage area. Frontier also offers high-speed wired internet with speeds ranging from 500 to 940 Mbps.

For basic individual internet needs, either company would be a good choice. But if you are looking for fast internet service for your home where multiple devices are being used, Frontier would likely be the better choice.

Plan Prices (Winner: Frontier)

Frontier internet prices (DSL or fiber) vary by location. To view prices and offers, you will need to enter your address. But plans range from approximately $35 to $80 per month, depending on the type of internet you choose and the download speed (9 to 940 Mbps).

HughesNet offers combined data and speed plans with a price tag ranging from $75 to $160 per month.

Based on the fact that Frontier offers Fiber internet, which is typically more reliable than satellite internet connection, at a lower price, Frontier would be the most cost-effective choice.

Contracts (Winner: Frontier)

Frontier doesn’t have any annual contract commitment, allowing increased flexibility for customers. HughesNet, on the other hand, has a two-year contract commitment.

Installation and Equipment Costs (Winner: Frontier)

Frontier has an $85 installation/activation fee, as well as a $9.99 equipment delivery fee.

HughesNet has a $99 installation fee for leased equipment, but installation is free if you purchase equipment up front.

Coverage Area (Winner: HughesNet)

Frontier is only available in 25 states:

  • Alabama
  • Arizona
  • California
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • West Virginia
  • Wisconsin 

HughesNet is available nationwide, making it a better choice, particularly if you live in a state that isn’t covered by Frontier.

Data Caps (Winner: Frontier)

Neither Frontier nor HughesNet charge an overage fee if you go over your data cap. However, HughesNet does indicate that your connection will likely slow down if you exceed your data cap (specific data amounts are included in your internet package), but you won’t lose your connection entirely.

Frontier states that you can use as much data as you want each month without being charged.

Customer Reviews (Winner: Frontier and HughesNet)

The majority of Frontier reviews and HughesNet reviews on BestCompany.com are 1 star. While this may be off-putting for both companies, it is worth noting that low company ratings are common in the internet service industry. However, these reviews can offer helpful insight on things to look out for when deciding between Frontier and HughesNet.

Frontier 1-star reviews frequently mention the following:

  • Surprise fees
  • Installation miscommunications — wrong type of internet was installed or the installed internet was actually incompatible.

HughesNet 1-star reviews frequently mention the following:

  • Poor customer service
  • High fees and slow internet speeds

When reading reviews, keep in mind that there are a variety of factors involved in someone’s experience with the company. But reviews can also highlight specific and consistent issues with an internet service provider.

In addition to reading customer reviews, we also recommend speaking with a company representative before making a final decision.

Top Choice

Frontier Internet Logo
Frontier Internet

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