Frontier Internet

Name: Frontier Internet
Rating: 1.0

1.0

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439 User Reviews

3.7

Overall Score

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1-(866) 327-0928

1.0

star star_border star_border star_border star_border

439 User Reviews

3.7

Overall Score

1-(866) 327-0928

Contact

Visit Site

The Good

The Bad

Bottom Line

Reviews

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Company Details

Monthly Price

Starting at

Varies

Minimum Contract Length

No Contracts

Time in Business

89 Years

Company Headquarters

401 Merritt 7, Norwalk, CT 06851

Number of Reviews 439

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: June 19th, 2024

Frontier Internet Service is a provider that has cable, and DSL internet packages available. They also offer Frontier TV.

Customers can get speeds up to 500 Mbps (in select areas) with fiber optics and keep a set price with the two-year price lock guarantee. Customers can also choose to have a month-to-month contract.

All Frontier internet plans include a direct line to your home and unlimited data so you can stream as much as you want. Frontier has no data caps or usage limits. Frontier provides internet service in 29 states.

Each Frontier customer can bundle internet with DishTV and phone service add-ons. For bundled plans, the internet provider gives customers the chance to mix and match the Internet speeds and channel count. The company also offers promotional discounts for specified bundles and purchase periods.

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The Good

Affordable Fiber Optic Internet
Traditional High Speed Internet
Price Guarantee and Month-to-Month Options
Mobile App Features

Affordable Fiber Optic Internet

With its fiber internet option, Frontier offers download speeds up to 1 Gbps (1,000 Mbps). But if you don't need that much, Frontier's fiber plans include internet speeds at different intervals, starting at 50 Mbps.

If you want access to a top-of-the-line internet connection, you might choose one of the Frontier plans. Frontier's plan variety will allow you to find a good internet speed for your price range. For specific information about speed availability and pricing in your area, input your zip code on Frontier's website.

Traditional High Speed Internet

Frontier's high-speed internet service plan, which starts at $20 per month, comes with free access to frontier.yahoo.com, including eight email inboxes with 1 TB of storage each, and no data cap limit for Internet usage. This plan supports multi-device streaming and a dedicated internet line straight to your home. Prices vary depending on download speed and bundling. This will be the connection type available to most customers.

Frontier can provide 6 Mbps to 115 Mbps download speeds and up to 3 Mbps upload speeds outside of its fiber-optic offerings. High-speed internet plans from Frontier include a free Frontier router with no upfront costs and no monthly rental fees. Again, for specific details about offerings in your area, you need to contact Frontier directly.

For customers living in rural areas, Frontier's DSL service may be the best available option. Check to see what internet access Frontier can offer you.

Price Guarantee and Month-to-Month Options

Regardless of connection speed, Frontier customers receive a two-year price guarantee. Some other internet providers hike prices after only one year. Additionally, you can subscribe to a Frontier internet plan without a contract, allowing you the flexibility to change services any time. You can go month-to-month if you don't want to sign up for a contract, eliminating the fear of early termination fees. This is a refreshing departure from companies that make you keep using their services because of a contractual agreement.

Mobile App Features

Frontier customers can access their account summary, pay bills, and view past payments online. Frontier also has a mobile app for both Apple and Android where customers can reset passwords, update contact information, link and unlink Frontier accounts, set up autopay, view up to thirteen months of bill history, and access the help desk for technical support. The app makes it easy for Frontier customers to manage their accounts from mobile devices, and it sets the company apart from many other internet service providers.

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The Bad

Limited Service Areas
Additional Fees
Customer Service Complaints

Limited Service Areas

Frontier offers internet in the following 29 states:

Alabama
Arizona
California
Connecticut
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Michigan
Minnesota
Mississippi
Montana
Nebraska
Nevada
New Mexico
New York
North Carolina
Ohio
Oregon
Pennsylvania
South Carolina
Tennessee
Texas
Utah
Washington
West Virginia
Wisconsin

Frontier is new to the market, which means some services may be spotty. Frontier has limited information about its services on its website.

Frontier's service is only available in 25 states and the package information is limited to where service is available. This can be frustrating to potential if you’re trying to find services for your area. Frontier could improve by providing more transparency with their services. Input your address on Frontier's website to check availability.

Additional Fees

Frontier's advertised monthly fees do not include an equipment fee, installation fee, internet infrastructure surcharge, taxes, an early termination fee, and other added costs. While these are detailed in Frontier's terms and conditions, if you focus only on the promotional pricing ads, you can miss this important detail.

Customer Service Complaints

Several customers complain that a customer service rep was unhelpful and technicians did not arrive for scheduled appointments. Because internet service providers serve a large group of users, these complaints are common in the industry. Consumers should expect long phone wait times and may prefer to chat with representatives online.

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The Bottom Line

There are many good high-speed providers to choose from. Frontier Internet offers good internet service plans with a variety of speeds and pricing, including fiber optic services at an affordable price. Service is only available in 29 states, but that coverage area is increasing as the technologies progress.

It's also nice that Frontier offers phone service, TV service, and the ability to bundle services with internet plans. But on the other hand, Frontier has month-to-month payments, lengthy contracts, and no data caps. Finally, Frontier gives customers the opportunity to try out different speeds and TV packages before locking into a contract if that's what they choose.

When choosing any internet service provider, be sure to understand what additional fees may arise—equipment or installation—what price hikes look like, and whether your service plan includes a promotional period, discount, or promotional rates. When considering Frontier internet service, be sure to check its website to be sure that it provides internet access to your area.

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User Reviews

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1.0

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439 Reviews

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star star star star star

Stacy Eiben Wylie, TX

We're located in the Dallas area and, with fiber installed to our home during construction, we've been a Frontier fiber customer since 2016. Their fiber service has been highly reliable; we've experienced 2 outages over the last 7 years, one lasting a few hours and the other half a day. As prices have come down, we've increased our speeds from 500 mbps >> 800 >> 1 gig and are now in the process of going to 2 gig; we regularly hit 85% or better of full bandwidth, which is far better than we ever experienced with other ISPs we've had prior to going to Frontier. Customer service has been responsive, the few times we needed to contact them. Note that we don't use their provided router; I've installed TP-Link Omada router, switches, and wireless access points... getting off of consumer grade equipment has helped us get the most out of the internet speed we are paying for. We are highly satisfied with Frontier service and grateful that we live in an area covered by fiber.

1 year ago

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molkim skylop

********STAY AWAY FROM FRONTIER INTERNET!!!!******** I called and cancelled my internet service recently. I was informed that there is a $50 "re-stocking fee" for sending back the router that I probably have paid for 10 times over renting the modem over the years. I was also informed that I would be charged for next month services on a bill that wasn't even due yet. I asked the representative "why you would charge me for service I wouldn't even receive"? and she stated that it is in the terms of service, even though I have no contract. Well, I looked and cannot find any verbiage that states this. I have since filed a complaint with the Better Business Bureau and the FCC.

6 months ago Edited June 30, 2024

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Alex Smith

I was in the process of moving, and since I work from home, I planned my entire move 2 weeks in advance around the date Frontier could install internet in my new apartment. I received the confirmation email of my appointment, and called 4 days before to confirm the appointment was still scheduled - all was going well. The day of the appointment, the installation time was between 1-5pm. At 2pm I contacted support just to confirm things were still going as scheduled, and they told me a technician was already around my area and would be calling me soon. They didn't call and I contacted support at 4pm to find out why there was a delay. The support agent then told me I didn't have an appointment, despite me receiving confirmation only hours earlier. Eventually they got their supervisor on the line, and the supervisor proceeded to blame me for the appointment falling through, despite it being a technical issue on their end. Thankfully Spectrum also services my area and was able to sign me up in 20 minutes, and the next day I had higher speeds for a lower price. The customer service is absolutely atrocious - I have worked in CS for 10+ years in all roles, and I couldn't even fathom doing the gaslighting and blaming they did to me. I have left multiple voicemails to the district manager about this negative experience, and of course they have not responded. Their app is also extremely slow, freezes all the time, and has very limited functionality. I strongly advice anyone considering Frontier for internet to seek alternatives beforehand.

6 months ago

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Dee Dee Culpepper

If there were a way to give zero stars, I would give zero stars. In addition to not showing up three times to install the internet in our new home (and we used PTO from work each time this happened) now that we have this janky service, it doesn’t work. Frontier left a line, a physical wire, outside of our home for a month. We were assured it would be buried within 2 weeks initially. It’s still not buried, despite several calls to frontier, and one rep showing up stating it was scheduled the following Tuesday. It is still here a month later. And NOW since this exposed wire has been here for a month, the wire is broken, and Frontier cannot fix it, or won’t be sending someone out to fix it I should say, for another week. I cannot stress enough how much you should for SURE not consider this company for your internet needs. This is awful customer service. The worst.

6 months ago

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Sylvia Shugart

Since we moved to East Texas- Jacksonville, TX ; we had bad experience with this company. Unfortunately, I am a cancer patient that has to work in order to get medical coverage. Nope, can not rely on medicare/medicaid. You will need to be disable for 2yrs and make under $20k before you get assistance. Already did my homework on it. Being Cancer stage 4, I will just straight up be homeless & die waiting for assistance . Therefore, I work from home this is the only internet service we can get at home. They have outages at least 2x's out of the week. They will send text message aware for the outages but then when calling to check on status, their customer service reps are horrible. They will indicate there is none and question are we sure? When asked to speak to upper management to report outage & get it resolve their lower level customer service rep will say, "why, they are just going to tell you the same thing." Here is a prime example. Storm came through East Texas around 5pm 4.28.24 and we got notified 6.08 via text Frontier is aware of the outage and will be working to resolve the issue. Next day 4.29.24- called 12.pm central time, per Frontier- no outages reported will issue a ticket to send a tech out. If lines are bad will charge for service call since there is no outages, but we got the text. So it will be a week with no internet. Do you think my employer will be happy about that???? No clocking in & NO pay... Why provide a service & be horrible about it. Please GOOGLE FIBER or something better needs to come out here to the country....

7 months ago

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Mrs. R Land O' Lakes, FL

I’ve had Frontier Fiber 500 internet for the last 3 months. Family of 6 with 5 tv’s, 2 desktops, 1 laptop, 1 kindle fire and ZERO issues even during stormy days in FL. Saving money since I switched from Spectrum and would 100% recommend if you have service in your area.

2 years ago

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Rossana Boyd Denton, TX

I called Frontier to restore my Internet service. The lady (Rachel) who took my claim was very professional and gracious. The gentleman who came repaired the service and his work was outstanding. My Internet service works perfectly now. Thank you Frontier!

4 years ago

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GetItWrite

People locally "warned" me not to use Frontier internet service. But I did, was with them for 5+ years and loved it. The service and support were both great. The only reason I switched was to save $25/mo. as a new customer with a different carrier. If they could've matched the rate, I'd still be with them.

4 years ago

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Theodore Russelle Perris, CA

Live in a rural area , we have only phones and tablets , we have had 75 mbps They got rid of it bumped me to 100 , I didn't want to pay the 10 bucks it ended going to 50 , wifey said need more , got service in her name went back to 100 The internet in our area works great for us , having a TV plan is costly just trying to save money Our internet is great and were happy with it ; I would recommend the internet

5 years ago

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Jmac Garland, TX

By far the absolute best internet speed for speed and reliability. I can count the number of times I've had issues and they were do to issues outside of Frontiers hands being weather issues or someone stealing the fiber lines thinking it was copper. The service is expensive but you pay for what you get and we never have lagging speeds while gaming, working or streaming.

2 years ago

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Billy stout Tampa, FL

I have just switched to Frontier Internet approximately 2 weeks ago and I am 110% satisfied with their system. The Tech that came and installed it was very knowledgeable in explaining the way the system works and made sure that everything was on line TV's, computers etc. I did have to contact customer service about a charge on my bill but they removed it and was very cordial. Happy that I switched.

2 years ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

I use internet for work so speed and reliability is key. I’m very happy with the amount of speed I get and the price is excellent. Shockingly affordable actually. I used to have xfinity for $100 more for slower internet. So price wise And speed wise Frontier wins In a heartbeat. Their technicians are great and knowledgeable. Their customer service...soso. They did repair on my street and “forgot” to reconnect my line. Took 6 days to fix it and I was in the middle of a work deadline. Since I do film production- I couldn’t just go to a coffee shop to get a signal and had to rent an edit bay to submit my work on time. Frontier refuse to credit me a month worth of service and I think that’s incredibly crappy customer service. I was asking for $55 credit after spending $1500 In rental because of Their mess up. So...definitely wouldn’t recommend them based on that. But if you are looking for speed I would say they are mostly reliable. Tip: get a technician’s direct number. You won’t have to wait a week that way if something goes wrong.

4 years ago

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Mac

Thieves! Do not subscribe to this service. Service is shotty at best. Super expensive and when you finally get fed up and cancel, they will charge you for service afterwards. I paid for service through April 06, 2024 on March 10,2024. I then canceled service just 1 week later on March 18th. I received a bill for service from April-May and was basically told that it was because I went with another provider, that they expected to get paid. I was with them for 20 years, paid $305 a month and they still want to rob me for another $356. Never use this company! Thieves and crooks

8 months ago

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Fred Dubin Dallas, TX

We were long-time customers of Comcast/Xfinity Internet (because it was basically the only viable internet service provider in our neighborhood when a young lady knocked on our door in September 2023, offering a great deal if we switched to Frontier 1-Gig Fiber Optic Cable Internet Service. Among other incentives, she mentioned that Frontier would pay any Early Termination Fee that Xfinity would charge me to switch to Frontier Internet. Although I had read less-than-laudatory reviews of Frontier Internet from both a product and customer service perspective, our experience with Xfinity on both fronts was not the greatest either, so we decided to take a chance on Frontier Internet. As of mid-February 2024, the Frontier Internet product itself is actually working quite well for us compared to our previous Xfinity Internet service. However, the business/customer service aspect is just as bad as, if not worse, than we had read in other reviews. Needless to say, despite my numerous attempts to get the $110 Xfinity charged us as an Early Termination Fee either refunded to us or credited to our Frontier account, Frontier has stymied me in one way or the other on every occasion. To say Frontier is more full of crap than Joe Biden’s diaper would be putting it mildly. I can’t think of dealing with a more dishonest, low integrity business than Frontier. In summary, from a product standpoint, Frontier 1-Gig Fiber Optic Cable Internet Service is quite good, so far. The question then becomes if you want to deal with a fundamentally dishonest, low integrity business with a very poor customer service operation. For me, Frontier is better on both aspects compared to Xfinity, even after Frontier refusing to reimburse me the $110 Early Termination Fee that Xfinity charged.

10 months ago

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Robert Chow

1. Customer support is sub-optimal. 2. Numerous issues where the internet was down/slow and the technical support was poorly equipped to assist 3. They DO NOT prorate the service even if you cancel at the beginning of the month - I was told, "Just to set proper. expectations, your internet service is a non-regulated service where you were billed from 12/1-12/30 and because your services are billed on a monthly subscription basis, there wouldn't be any partial month credits or refunds for previously billed services." 4. You get charged a fee for returning the modem, which is ridiculous. If I had the choice between no internet or Frontier, I'd choose to live in the stone age.

11 months ago

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Thomas Heck Houston, TX

Product: 1Gbps Fiber Up/Down Pros: Fast and affordable No Contract if you have good credit Equipment included. Cons: When service goes down you have to wait 4-5 days for a service tech visit. Network is not reliable, at least at my location. Service has gone down twice within 6 months, both times were network configuration options that were changed that knocked me offline. Will need to find more reliable option as I work from home.

2 years ago

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Afzaal Ahmad League City, TX

I got Frontier Internet two weeks ago at my home. It worked only 5 days and broke down, I called their service department and after initial troubleshooting I was told that a technician will be needed to fix the issue. They told me since it was a weekend so the next technician will be available after three days. I told them if my internet will not be fixed by not next day, I will have to go back to my previous provider Xfinity, well they sent a technician next day who changed the outside wall box and told me that they are having issues with these boxes. Just after one week and over the weekend we had to go thru the same situation, internet went out of service on Saturday and the technician will come on Monday to have a look. I had enough of this and called them to disconnect immediately. I will never use and recommend Frontier Communications again for their Ir reliable service.

3 years ago

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Carl Doan Murrieta, CA

Easy to setup and use so far. A rep came into my area and I decided to switch services from Spectrum to Frontier. I got faster speeds at lower costs. I do not see the advertised speeds, but I do see faster upload speeds. Billing is simple and their website easy to use.

4 years ago

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Jim Bradenton, FL

Be careful, read fine print, bait and switch. We signed 2 year contract for $53.99 tax included a month, one year later it went up $10.70 to $64.99! Called, Rep. said that’s because we let you have the router free for the 1st year only! BS ! It was a 2 YEAR CONTRACT! Representative never conveyed that. So we’ll be changing to Spectrum very soon.

5 years ago

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Mark Boucher

Is the best of the best internet provider ever! Is cheap is fast and stable! If one day frontier goes out the business, I won't use internet anymore, anyway, frontier is the best!

5 years ago

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JC Redmond, WA

I have been an internet customer with Frontier Comm for 1 year now. Aside from some glitchy upstart issues, we’ve been generally satisfied with our in-home internet service. However, after a recent transfer of services from one address to the next, I am highly-dissatisfied with the scheduling and customer service capabilities of the organization. An overview of my experience is below. I knew ahead of time that we were going to be moving, so to be proactive, I called June 4th to schedule our move with Frontier for June 27th, the 1-5p window because we could not access the new address until 1:30p. The first person I spoke with was over the phone, a number I accessed from the “Move with Frontier” web section: 1.877.649.3380. We confirmed over the phone that my request had been entered into the system, despite her multiple attempts to place me in the 8-12p slot. June 11th, I would find that the appointment was actually confirmed for 8-12p. From beginning to end, I initiated 8 hours worth of contact time with nine Frontier employees over the next month, specifically about scheduling and fulfilling this single appointment for the 1-5p window on June 27th. Over this time, I used three of their available platforms to attempt to schedule 4 total appointments for the 27th and they were either incorrectly scheduled, cancelled, or deferred by Frontier. The appointment was eventually fulfilled until July 2, at 3:30p. By my own efforts, I was able to have my monthly cost adjusted for the days without service, but that is where it ended, despite my requests to address this month long inconvenience. There is no compensation or reimbursement for inconvenience of any type, even through Retention. Essentially, I was reimbursed $5 for 8 hours of my time for something that should have been resolved in the first phone call. If it's about quality internet, I'd give them a 4. Customer service representatives are ill-equipped to take care of customers - especially when it's their error!

5 years ago

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Robert Lithia, FL

I've had Frontier since they bought out Verizon FiOS here in Tampa several years ago. Technically, the service has been OK, though Verizon's was great. Frontier's billing and customer service are a train wreck though. I've been trying for 5 months now to get auto-pay to work correctly on a second account, and despite 4 calls to customer service (totalling nearly 2 hours of my time), the auto-pay is STILL failing inexplicably and charging me late fees. Meanwhile, my other account's auto-pay works fine with the same credit card, and I can pay the bill on this account via their UI using the same card. The kicker is that despite these failures originating at the Frontier end, their customer service refuses to refund the late fees. On this last call today, I said, "So you're telling me that my ONLY option is to pay the bill and then blog about it?" And the rep said, "Yes, unfortunately, that's all we can do." So here I am!

5 years ago

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Frances Cottrell Fennville, MI

I am a current Frontier customer, because I have limited options for internet in the rural area where I live, but if I did have other options, I would switch my ISP. Frontier's internet is decent, in that I don't have a lot of issues with connectivity, but their customer service and support leaves much to be desired. When you call them, they have the typical electronic operator, who walks you through all of the tree based options to choose from, in order to get to the department you need to help with your current issue. This is understandable and expected. The first live person you speak to is typically American, which is nice. They are also quite friendly and helpful. Again, this is why I am giving them two stars. It's a general expectation to encounter helpful associates who want to try to fix your issue immediately, and if not, turf you back into the phone system to the dept. that is most likely able to help you. Great. Expectations met, so far. Then, you get to their technical support. Throw away any positive expectations you may have, and expect the worst. After all, happiness is defined as having your expectations met or exceeded. Do not expect happiness. I called them yesterday, just to get my Primary and Secondary DNS numbers. No issues, just need information. I had to call them back three times, because I was hung up on twice, and the second time the customer service rep promised she would call me back in 10 or 15 minutes to make sure I didn't get hung up on again, then she hung up on me, and did not call back. On the first call, the tech support person I spoke to, after giving all of my information to the customer service rep, picked up my call and told me that she had reviewed my issues while I was waiting on hold, and that I should reset my router, as that would probably fix my issues. Apparently, she didn't review anything, because I didn't have any issues to report. I just needed my DNS information. When I asked her why she wanted me to reset my router, as I had no issues and should I be aware of any that I didn't know existed, she got curt with me and said, "You don't have to reset your router, it's up to you!" I told her the reason for my call, and that my internet was currently working, so why should I reset it? I was asking nicely, b/c I was concerned that there was an issue I was unaware of, and she hung up on me. Two hours and three call backs later, I spoke to a supervisor who was able to give me the numbers I needed. I can go on with other examples, but the point is, their customer service LACKS greatly! I also do not like being turfed to techs whose accents are difficult to understand, and who treat me like I am an idiot (I work in IS, so I have a fair amount of technical knowledge), or who lie to me that they have looked over my issue, while I was on hold. On top of poor customer service, their website is terrible. There was a stent of several weeks where I couldn't pay my bill online, b/c the "Pay Bill" hyperlink just didn't work. Then, they expected me to pay a fee for using their phone service. Really? You're an ISP! Your website should be flawless, and when it's down, you shouldn't charge your customers for your lack of good maintenance. Right now, the chat system doesn't work, so I have to call to complain. I work for a living, and then go home to two young children. I don't have time to call. I just want to do a quick chat at my desk, and get it over with. If you're looking for an ISP that is helpful, then look further. My experiences over the past 5+ years with their customer service has been dismal. Thankfully, and as a noted attribute to them, our internet service hasn't gone down very often. Kudos, Frontier, for getting something right!

6 years ago

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Adria Moskowitz

I inherited this account in a divorce. I never got "new account" discount. A service rep. was able to find me a 1-year discounted contract for being a "loyal customer". It was great!

6 years ago

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Cassandra Eggert

Setting up service with them in our new home took over a month. Once we did have service, our bill had extra insurances added to it that we never agreed to (secret charge). It took over 3 months after that's initial bill to start receiving the correct charges and credits applied to the previous overcharges. The level of self-advocacy and babysitting of the progress of our case was laughable. That being said they are half the price of our competitor internet provider in the area, so you get what you pay for I guess.

6 years ago

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Vera Thompson

I was with Frontier for about 5 years for satellite, and land line, and for about 6 months for internet, overall they are a Very Good Company with Cutomer Service issues being taken care of, and retaining their cutomers

6 years ago

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Tara Gillispie Hurricane, WV

As I sit here and type this review… I’m looking at the Frontier trucks outside my front door, they have been in my town for the last week updating lines I believe? And if that is the case then I can’t wait because we already have super fast lightning speed with Frontier and I absolutely love them.

2 years ago

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Olivia LeBaron Delta, UT

My biggest complaint is that they aren’t proactive on top of their problems. Customer service can be slow. They seem to wait for lots of people to complain and notice the problem before they do something about it. But they do eventually solve their problems. For a small, rural area, they do a pretty good job. The internet is on the slow side, but that is mostly because we live in such a rural place.

5 years ago

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Satya Ch

Frontier is VERY BAD internet company Service goes down pretty much daily. Whenever it rains, the service is down for 4 hours at least. Not at all good if you are working from home. Frontier cannot handle it Customer support is very rude and bad Technicians do not come to your place to repair anything

6 months ago

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Joe Ciaudelli

Frontier botched the installation. The technician left even though he knew not all functions were working properly. It was an absolute nightmare that took hours to fix via Frontier's customer support. They claim professional installation - they simply did not provide what they advertised.

7 months ago

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Lari Charlotte, NC

I wish I could give a couple dozen minus stars for this company! They have a monopoly in WV with phone and DSL and both suck. I pay for high speed DSL and they consider high speed 5mbs. On a speed test I get 362kbs upload and 312 download at best, I've complained but I should just talk to a wall instead of wasting my time calling them. I can't watch Roku TV and use my PC without one of them timing out and forget downloading anything or gaming. It took 2 weeks to download an 80GB game, I kept losing internet and only had 150kbs download speeds. Dial=up internet was/is faster!

10 months ago

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Maro Porter Ranch, CA

Biggest scam.. Lousiest service.. only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one they’re each programmed to 1. Collect every possible information, from email, bank info, cell #, etc… 2. Collect a payment 3. Sell a new product 4. Never a live person The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm..How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

1 year ago

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James Jackson Menifee, CA

Being a loyal customer for 2 plus years the speeds got slower and slower even though I was paying for the 1 gig service. The customer service sucks, usually you have to wait on hold for 30min to 1hr just to speak to anyone. Recently my internet went out and they claimed that it was an outage but 2 days later nothing. I called for a tech person and they said that the 1st avail appt was 7 days later. Who in this day in age can go without internet for 7 days?? I immediately called spectrum to setup new services, within 4 hours my service was up and running. I called to cancel service with frontier and the rep said that I would still have to pay 1 month of service plus a $50 fee. I told her that I was told that there's no contract obligation but she said that it's an equipment restocking fee. WTF!!! I was so furious I just hung up the phone. So if you are looking to pay for speeds that you won't really get, horrible customer service and getting screwed in the end, then frontier is for you.

1 year ago

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Philip Pehlivanian

It only took 1 hour after the installation of frontier's internet for me to realize what a huge mistake I made signing up for frontier internet. One hour after the technician installed and tested the internet connection, I lost complete connection to the internet. I contacted their support and was on the line with them for 3 hours, but they couldn't figure out or resolve the issue. I contacted the door to door sales rep that signed me up for frontier and he tried to get the issue expedited and resolved. The Sales rep was very nice and contacted the tech department as well to try to expedite the process. But as a new frontier customer who was a frontier customer for only an hour, I was told that they would send out a technician in 5 days. 5 DAYS!! If you value quality and care in services you pay for avoid signing up for frontier internet. It is evident that they show no interest in their customer's issues nor do they have the capability or resources to resolve their internet issues in a timely or sufficient manner. AVOID AT ALL COST!

1 year ago

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Madeleine Gathman Houston, TX

I had a service appointment for 28Aug2023. The technician treated my fiancé (male) as the primary on the account even though I’M the primary and the homeowner. He assumed I knew nothing about the house and implied that our “landlord” must have gone through and cut wires which is why we couldn’t get service. He was refused to explain in detail why he couldn’t complete service that day saying we needed the existing wires rerun and promised that he would escalate to the tech team and we would have internet by Friday, 01Sep2023. I wanted to try fiber optic and was reluctantly willing to wait despite having to run my phone bill up with a hot spot because I work from home with protected information and cannot work at a Starbucks. I was promised that the surveying would happen within 48 hours to begin the process and that I would be updated along the way. I never received any calls or emails. After 48 hours, I called customer service only to find that they close at 5 pm local time. Chat support was unhelpful although they said they would request the team call me (to date, I have received 0 calls even though I confirmed the number on my account). Called the next day and was told there was an appointment in the system to relay the wires even though this had not been scheduled with me. I confirmed I could be home at the time scheduled without my consent. The next day during the service time, nobody showed up. I called again and they said someone should be coming and they could be as late at 8 pm. Nobody ever showed up and because customer service closes at 5 pm, I couldn’t call for follow up. I called the next morning and customer service is not open on Saturdays. I spoke with sales who sent me to tech support who said that they couldn’t do anything but that they would escalate the ticket to their manager and I would get a call back. Still no call back. While I was on the phone with tech, some door to door salespeople for Frontier showed up at my house (impeccable timing on their part). I explained everything from start to finish and they assured me they would report the sexist technician and that they would call me first thing on Monday morning (even confirming that this was okay with the holiday) because the tech people were unavailable. Monday morning: not a single person has called me. I have called Frontier 3 separate times this morning (I believe the total now is 13 times) and have been told someone would call me. At this point I am completely done with this company and have called Spectrum who will be setting me up tomorrow at 8 am (maybe - I have 0 trust for any of these companies) and I have cancelled with Frontier. They have lied to me a total of 13 times. Honestly I should have cancelled after dealing with the technician, but I really wanted to try fiber optic. Truthfully no fancy new internet technology is worth what I have had to deal with. This company is called Frontier Communications and they have done the opposite of communicating.

1 year ago

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Anonymous Tampa, FL

I moved into an apartment awhile ago and had Frontier internet installed. The service person came empty handed and just configured everything because the equipment was already there. The service was OK, but the cancellation experience when I moved out was HORRIBLE !!! First of all they told me I had to pay for the coming month, even though I had already been gone several weeks. ( was prepared to pay for the days I wasn’t there up until the cancellation call, but not for an entire month after that. I was next told I had to pay a $50 restocking fee for equipment that was already there. The last nail in the coffin, was that I was told it was my responsibility to go back and get the equipment that was there before I moved in, and return it to them. And if I did not I would have to pay $150 !!! I will NEVER NEVER NEVER use this company again for anything and advise others to STAY AWAY as well.

1 year ago

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Juliana Riccardi Los Gatos, CA

They raised my price now $30 higher than when I started without notice, slowly $10 at a time, without any real notice, for basic copper wire wifi at 25mbps. There is no where on your account online to view your speed and service details. It's amazing how sneaky that is. The industry is offering fiber optics at GB speeds for what I'm paying for the lowest speed. I'm paying $80 a month for the 25M/2M, and ATT and Spectrum are offering 300-500 mbps for $40 a month. Wow. I've been on the line for 1:20 minutes with their loyalty program to get price down but their "system is slow and not loading" - holding for 20 minutes at a time with an update that they have to place me back on hold because the system isn't loading. They are lowering me to $60 (once I get off hold), and I'll be cancelling my service shortly after that so I can get $40 for better speed with ATT or Spectrum. Terrible experience. Not to mention months ago, the speed was less than 25MBPS - we couldn't use basic internet at home, and had a technician come out. And they have the nerve to keep raising prices and take advantage of customers.

1 year ago

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pravinawasthi Irvine, CA

I had very bad experience with frontier, I get outage and when I called them they were not able to do anything online and gave me appointment after 5 days. Nothing happened during those five days, no communication, I was keep calling and they keep saying we are putting you in our priority list. I was able to get Spectrum installed same day request. When I called them for cancellation of the service the call was not answered for 2 days and finally I got hold and when I see the bill they are charging $50 for restocking fees. This is rediculous, they are not able to provide the service and even looting customer with such charges.

1 year ago

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Shay Stott Dallas, TX

I got Frontier because I liver in a rural neighborhood and they brought fiber to our location. Before that I had Nextlink Internet which is line of site wifi and any other service out where I lived was the same. First reason I gave Frontier one star is that I have had the service for a little over 6 months now and have been without service 7 times. Each time lasting at the least 1 day outage up to 6 day outage. Frontier will cancel service calls even if you tell them you are still having issues because they use an automated system that no one mans which is what I was told by customer support. So if it gets canceled it is the automations fault not Frontier. Frontier has an internal process that is suppose to burry a line within two weeks after the install. We kept getting our connection severed because still after 5 months we still did not have our line berried. Now they did finally get the line berried but since then we have had an outage in our area every week since and it takes at the least 24 hours for the issue to get resolved if not more. I do not think Frontier is a good ISP they have no end user agreement so as long as you get internet one day a month you are required to pay them. And what I was told by customer care, is you signed the agreement when you sign up for the service. Frontier should not be in business in my opinion. If I would have known before I decided to switch how bad it would be I would have stick with Nextlink because even though the service was slower it was more reliable and I would get any issue resolved in less then an hour not days like Frontier. I would say if you have any other options in your area, or if you are thinking about switching do not go with Frontier. Slower is better then fast and not caring about the customers that support you.

1 year ago

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You don't need this Falls Church, VA

I'd give Frontier zero stars if I could. Signed up for the internet, took 3 months to get it installed because every technician they sent out wasn't carrying the right gear to install the service, even though they knew what was needed. Fast forward 6 months, service goes down. I get it farmer cut the line mowing. Appointment to fix it was a week away, the person for customer service said our internet was working even though we were submitting an internet outage. They fix the line, service works for 2 days, goes down again, out for 2-3 days. Works one day and you guessed it, down again. They said they will expedite the technician, it's 19th June 2023. He is scheduled, (expedited) 29 June 2023. They don't care about the customer at all because they know we have to use them, since it's the only available internet in my area. I miss xfinity, never had a single issue. If I had the money I would buy frontier and fire everyone there. Worst business practices ever.

1 year ago

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Heeju Lee Los Angeles, CA

BE AWARE, they charge you $50 cancellation fee plus 1 extra monthly charge and it will take forever to cancel their service as they pass around the agents. Not to mention, I never got the reward card, they will have frequent disconnects (more than like 4 times a year), and they will take at least several days to more than weeks to fix the outage. They will never give you a waiver for the service outage even if it was out for almost a month, instead they will constantly threaten you to charge you if the disconnection is your fault (it was always their fault). I really can't recommend this company to anybody. I REALLY HOPE this review finds everyone considering to use this company. Please don't. I had Spectrum before Frontier, despite it's a cable service vs fiber service, it wasn't worth for me to use the fiber connection with this company. Their slowness in repairing the internet hurt my business seriously, so I had to cancel their service since I can't risk another disconnection. I will never use them again.

1 year ago

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charisse wenger

We just switched from Xfinity to Frontier. There service is horrible. We are a business and our internet has been down for 2 days. You can't run a business with no internet or phone connection. We put in a ticket request yesterday and nobody showed up. We had to put in another ticket today and maybe they'll have someone here today. I'd like to see their main site shut down for even a few minutes. They would loose billions of dollars. Instead they don't care about anyone else's business that can't run because of their incompetency. Do not switch to Frontier. Use Spectrum. I've had them for years and never had issues with outages.

1 year ago

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datahound6 Bradenton, FL

third choice. I had Frontier fiber Internet only service, advertised as 500 mbps. typical download speed was actually 380 [tested via speedtest.net]. Marketing policies are next to neanderthal .. refused to match competition's offers, $10 disconnect fee buried in the fine print, charge for entire month even after they turn service off 2 days into the period. Service was reliable [in my area, the fiber is buried, so even Hurricane Ian didn't affect (but I couldn't use anyway because power was out]. Sadly, customer service has zero apparent authority to try and save accounts [so company has to spend big bucks on advertising to try and get me back, while hoping the cable competition doubles their prices].

1 year ago

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Jenny Reed Tarpon Springs, FL

I think 1 star is to much. I made a appointment for 01-09 and then had to cancel. I was told 1-9 was the earliest they could install (but I had already canceled) they show up at my door 1-2 @ 7:15 in the morning after we left for work and I get a text saying "Congratulations" your lines have been buried and then I get customer service and a snotty young lady who definitely takes no pride in her customer service skills. And so I text the young man I made the appointment with and left him a VM but of course no response. Ok, Spectrum...hello old friend! I wouldn't switch to Frontier if they paid me. Very disappointing.

1 year ago

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InReviewsWeTrust Winnsboro, SC

The worst service provider I have had the unfortunate privilege of using. Speeds do not match what they advertise but the prices do! You pay higher prices for barely any connectivity...If you can even use it. I'd honestly give this a no star rating if I could it is that bad. There is a clear reason as to why the company is bankrupt! In my area they refuse to take in new clientele because they admit they can't support their current clientele. If you're looking for a service provider, try others before paying this company to drop off a little black box that does nothing. I certainly wish I could.

2 years ago

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Kathy Schmitt Hemet, CA

Worst company I ever had to deal with. Customer service is nonexistent and their service technicians lie. The fist time my internet went out because of fallen telephone pole by my house, it took over a week to get someone out after not showing up for first appointment a week out, postponing my second appointment for day after, and attempt to postpone yet another day. Only my screaming fit brought someone out and, even though I told the person making appointments exactly what was wrong, technician showed up not believing me and wasting a half hour before realizing I was right, but he wasn’t prepared to fix it as it was a 2 person job requiring special equipment. They had to run a new line up telephone pole and reattach it. Apparently, they didn’t reattach it properly as within months the line started to give way causing internet problems and then fell down altogether leaving me with no land phone line or internet. I couldn’t get repair appointment until a week out. I waited at home all day waiting and nobody showed up to fix it. After researching where my repairman was, I found he had closed out my repair ticket declaring he had fixed it although he never came to my door, never came up my street, never contacted me. The repair required a truck with bucket and 2 people and a lot of time, therefore, I knew the technician lied. I had to make another appointment which took another week. At my second appointment, the very same thing happened: nobody showed up, nobody called or texted, no truck drove up. I found that the technician again lied about fixing it and further lied that he tried contacting me. They made another appointment for another week out despite my rage at this point. I have been without landline phone and internet for THREE weeks. I finally had to find another provider for phone and internet and they will be installing new service in a couple of days, with much better speed at less money. NEVER EVER consider gong with Frontier. I have NEVER encountered service this bad ANYWHERE from ANY other company!!!

2 years ago

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Penny Smith Manteca, CA

For the last two years they have been trying to force us to change to fiber. 1st time I said not interested. Workers at front door the next am. Sent them packing after I told them we didn't order. Five days later they cut off service. "we thought you changed over. Took four days to turn it back on - weekend Second time we called to check on the details of changing. Told them we would think about it. six days later or service was disconnected. took two days to get it turned back on. Last time after ignoring dozens of emails service was disconnected so called tech. Guy gave me a BS story and asked if I wanted to upgrade. Heck they can't even keep from messing with me every six months. This guy told me what a great trouble shooter he was so he wanted me to disconnect the power cable from the outlet to the modem. Told me that there was likely "static electricity TRAPPED in the cord" and that swinging it around over my head would discharge that. Played along like I followed his instructions though I never disconnected anything and magically the service was back up within minutes. Other issue is that my month bill every month on the day its due shows no payment balance but if I reload the page it will not show the amount needed to bring my account up to date fully so they then post a late/credit charge of $35. WOULD NEVER consider giving these a*** access to autopay Don't consider them - run away!!!

2 years ago

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Robby Brown

The only thing frontier is really good at is reliability. It is a stable service. That being said, you can expect to get slightly less than half of what the advertised speed is that you pay for. If you pay for one gig of service. You will slightly less than 500 Mb per second. I paid for a gig of service and never gotten more than 478 Gb per second at any time. I decided to downgrade since I was not getting what I was paying for. After downgrading to 500 Mb service, I get about 200 Mb per second. Also, the customer service is absolutely horrendous. The worst customer service of any company I have ever experienced in my entire life. Do not do business with this company unless you have to. Unfortunately, in my area, the other option is spectrum. I refuse to do business with them. As soon as a faster option is available in my area, I will drop frontier like a bad habit.

2 years ago

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Jeff Shiflet MI

This company is the only choice in my part of the country unless you want satellite and goes out every time it rains. It took a month once to get a relay replaced in the building they meet and take their breaks in. I care for my elderly parents which ment I could go to my home a half mile away because they couldn't contact me. Oh yes and the insisted I pay for that month. Now today's problem called to get my home phone turned off since I can use my cell over my internet. They disabled my internet also and insist someone will have to come to the house and reset it. So once again I am at my parents house or should I say parent now for 9 days until it is fixed. I also can't FaceTime with my family overseas because of the lack of cell coverage. Wow so nice of them going down Monday morning to talk to a technician and see if they will help me out. Doubt it but worth a try.

2 years ago

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Claudia Zuluaga Orlando, FL

I am giving this company one star because zero is not an option. My internet stopped working completely in the middle of my work day. I spent 5 hours on the phone over a period of two days- most of that time on hold. When I asked to speak to a manager, I was told there was no way to transfer me, but that the manager would call me back within an hour. The manager never returned my call. I was given conflicting messages about when a technician would be coming to correct the problem. The time range changed from a Monday afternoon to Tuesday at 8am then to Tuesday from 1 to 5pm, so I was forced to be home waiting for the technician for two days without internet while I was supposed to be working. All of this while being told that my request was being prioritized. The technician finally showed up the second day - Tuesday, just before 5pm. I can’t imagine what happens to clients who are not prioritized.

2 years ago