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Frontier Internet

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401 User Reviews

4.2

Overall Score

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1-(866) 327-0928
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LAST UPDATED: May 30th, 2023

Frontier Internet Service is a provider that has cable, and DSL internet packages available. They also offer Frontier TV.

Customers can get speeds up to 500 Mbps (in select areas) with fiber optics and keep a set price with the two-year price lock guarantee. Customers can also choose to have a month-to-month contract.

All Frontier internet plans include a direct line to your home and unlimited data so you can stream as much as you want. Frontier has no data caps or usage limits. Frontier provides internet service in 29 states.

Each Frontier customer can bundle internet with DishTV and phone service add-ons. For bundled plans, the internet provider gives customers the chance to mix and match the Internet speeds and channel count. The company also offers promotional discounts for specified bundles and purchase periods.

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The Good

  • Affordable Fiber Optic Internet
  • Traditional High Speed Internet
  • Price Guarantee and Month-to-Month Options
  • Mobile App Features 

Affordable Fiber Optic Internet

With its fiber internet option, Frontier offers download speeds up to 1 Gbps (1,000 Mbps). But if you don't need that much, Frontier's fiber plans include internet speeds at different intervals, starting at 50 Mbps.

If you want access to a top-of-the-line internet connection, you might choose one of the Frontier plans. Frontier's plan variety will allow you to find a good internet speed for your price range. For specific information about speed availability and pricing in your area, input your zip code on Frontier's website.

Traditional High Speed Internet

Frontier's high-speed internet service plan, which starts at $20 per month, comes with free access to frontier.yahoo.com, including eight email inboxes with 1 TB of storage each, and no data cap limit for Internet usage. This plan supports multi-device streaming and a dedicated internet line straight to your home. Prices vary depending on download speed and bundling. This will be the connection type available to most customers.

Frontier can provide 6 Mbps to 115 Mbps download speeds and up to 3 Mbps upload speeds outside of its fiber-optic offerings. High-speed internet plans from Frontier include a free Frontier router with no upfront costs and no monthly rental fees. Again, for specific details about offerings in your area, you need to contact Frontier directly.

For customers living in rural areas, Frontier's DSL service may be the best available option. Check to see what internet access Frontier can offer you.

Price Guarantee and Month-to-Month Options

Regardless of connection speed, Frontier customers receive a two-year price guarantee. Some other internet providers hike prices after only one year. Additionally, you can subscribe to a Frontier internet plan without a contract, allowing you the flexibility to change services any time. You can go month-to-month if you don't want to sign up for a contract, eliminating the fear of early termination fees. This is a refreshing departure from companies that make you keep using their services because of a contractual agreement.

Mobile App Features

Frontier customers can access their account summary, pay bills, and view past payments online. Frontier also has a mobile app for both Apple and Android where customers can reset passwords, update contact information, link and unlink Frontier accounts, set up autopay, view up to thirteen months of bill history, and access the help desk for technical support. The app makes it easy for Frontier customers to manage their accounts from mobile devices, and it sets the company apart from many other internet service providers.

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The Bad

  • Limited Service Areas 
  • Additional Fees 
  • Customer Service Complaints

Limited Service Areas 

Frontier offers internet in the following 29 states:

  • Alabama
  • Arizona
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Michigan
  • Minnesota
  • Mississippi
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Washington
  • West Virginia
  • Wisconsin

Frontier is new to the market, which means some services may be spotty. Frontier has limited information about its services on its website. 

Frontier's service is only available in 25 states and the package information is limited to where service is available. This can be frustrating to potential if you’re trying to find services for your area. Frontier could improve by providing more transparency with their services. Input your address on Frontier's website to check availability.

Additional Fees 

Frontier's advertised monthly fees do not include an equipment fee, installation fee, internet infrastructure surcharge, taxes, an early termination fee, and other added costs. While these are detailed in Frontier's terms and conditions, if you focus only on the promotional pricing ads, you can miss this important detail.

Customer Service Complaints

Several customers complain that a customer service rep was unhelpful and technicians did not arrive for scheduled appointments. Because internet service providers serve a large group of users, these complaints are common in the industry. Consumers should expect long phone wait times and may prefer to chat with representatives online. 

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The Bottom Line

There are many good high-speed providers to choose from. Frontier Internet offers good internet service plans with a variety of speeds and pricing, including fiber optic services at an affordable price. Service is only available in 29 states, but that coverage area is increasing as the technologies progress.

It's also nice that Frontier offers phone service, TV service, and the ability to bundle services with internet plans. But on the other hand, Frontier has month-to-month payments, lengthy contracts, and no data caps. Finally, Frontier gives customers the opportunity to try out different speeds and TV packages before locking into a contract if that's what they choose. 

When choosing any internet service provider, be sure to understand what additional fees may arise—equipment or installation—what price hikes look like, and whether your service plan includes a promotional period, discount, or promotional rates. When considering Frontier internet service, be sure to check its website to be sure that it provides internet access to your area.

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User Reviews

Star Rating

1.6

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401 Reviews

Review Breakdown

5 grade

6%

4 grade

4%

3 grade

7%

2 grade

7%

1 grade

75%

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Stacy Eiben Wylie, TX

We're located in the Dallas area and, with fiber installed to our home during construction, we've been a Frontier fiber customer since 2016. Their fiber service has been highly reliable; we've experienced 2 outages over the last 7 years, one lasting a few hours and the other half a day. As prices have come down, we've increased our speeds from 500 mbps >> 800 >> 1 gig and are now in the process of going to 2 gig; we regularly hit 85% or better of full bandwidth, which is far better than we ever experienced with other ISPs we've had prior to going to Frontier. Customer service has been responsive, the few times we needed to contact them. Note that we don't use their provided router; I've installed TP-Link Omada router, switches, and wireless access points... getting off of consumer grade equipment has helped us get the most out of the internet speed we are paying for. We are highly satisfied with Frontier service and grateful that we live in an area covered by fiber.

2 months ago

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charisse wenger

We just switched from Xfinity to Frontier. There service is horrible. We are a business and our internet has been down for 2 days. You can't run a business with no internet or phone connection. We put in a ticket request yesterday and nobody showed up. We had to put in another ticket today and maybe they'll have someone here today. I'd like to see their main site shut down for even a few minutes. They would loose billions of dollars. Instead they don't care about anyone else's business that can't run because of their incompetency. Do not switch to Frontier. Use Spectrum. I've had them for years and never had issues with outages.

2 weeks ago

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Jacob Sadler TX

I talked to 8 different people over the course of 5 hours to try to reschedule my installation. 7/8 of them just disconnected the call before helping.

4 days ago

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Mary Drew Pittsburgh, PA

Worst internet provider I have ever had. Our service goes out every single day around the same time and is pretty much worthless for 12 hours out of every day. 8pm to 8am its either out completely or only on 3 minutes at a time. But frontier still wants full payment every month

3 weeks ago

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Michael Cole Miami, FL

Heads up neighbors, if you use Frontier, be ready to waste a couple hours of your time cancelling your account. They set up their system to get new customers in and taken care of quickly but if you want to cancel they make you spend hours. There is no workaround. They had decent service, but never again will they have my money. If you detest companies that make quitting services purposely painful, perhaps you should be aware of these tactics.

1 month ago

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Jessica McAdory Garland, TX

By far the absolute best internet speed for speed and reliability. I can count the number of times I've had issues and they were do to issues outside of Frontiers hands being weather issues or someone stealing the fiber lines thinking it was copper. The service is expensive but you pay for what you get and we never have lagging speeds while gaming, working or streaming.

5 months ago

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Thomas Heck Houston, TX

Product: 1Gbps Fiber Up/Down Pros: Fast and affordable No Contract if you have good credit Equipment included. Cons: When service goes down you have to wait 4-5 days for a service tech visit. Network is not reliable, at least at my location. Service has gone down twice within 6 months, both times were network configuration options that were changed that knocked me offline. Will need to find more reliable option as I work from home.

5 months ago

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malek rami TX

First time it went down it took them a week to fix problem. They never have a ETA when is going to be fix. Now it's been 2 days still no internet. When you called them out on Facebook they threaten me say my comment is spam when I am posting the truth.

2 months ago

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Larisa3366 Berkeley Springs, WV

I would give them no stars if possible. What they call high speed dsl is far slower than when all we had was dial-up. I can't stream on my high end gaming PC and go on the web at the same time, it slows down so much that it buffers and stops. I'm trying to download a game update of 60gb, it will take almost a week because the highest download speed is 5mbs.

3 months ago

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datahound6 Bradenton, FL

third choice. I had Frontier fiber Internet only service, advertised as 500 mbps. typical download speed was actually 380 [tested via speedtest.net]. Marketing policies are next to neanderthal .. refused to match competition's offers, $10 disconnect fee buried in the fine print, charge for entire month even after they turn service off 2 days into the period. Service was reliable [in my area, the fiber is buried, so even Hurricane Ian didn't affect (but I couldn't use anyway because power was out]. Sadly, customer service has zero apparent authority to try and save accounts [so company has to spend big bucks on advertising to try and get me back, while hoping the cable competition doubles their prices].

4 months ago

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Jenny Reed Tarpon Springs, FL

I think 1 star is to much. I made a appointment for 01-09 and then had to cancel. I was told 1-9 was the earliest they could install (but I had already canceled) they show up at my door 1-2 @ 7:15 in the morning after we left for work and I get a text saying "Congratulations" your lines have been buried and then I get customer service and a snotty young lady who definitely takes no pride in her customer service skills. And so I text the young man I made the appointment with and left him a VM but of course no response. Ok, Spectrum...hello old friend! I wouldn't switch to Frontier if they paid me. Very disappointing.

5 months ago

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Mrs. R Land O' Lakes, FL

I’ve had Frontier Fiber 500 internet for the last 3 months. Family of 6 with 5 tv’s, 2 desktops, 1 laptop, 1 kindle fire and ZERO issues even during stormy days in FL. Saving money since I switched from Spectrum and would 100% recommend if you have service in your area.

10 months ago

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Tara Gillispie Hurricane, WV

As I sit here and type this review… I’m looking at the Frontier trucks outside my front door, they have been in my town for the last week updating lines I believe? And if that is the case then I can’t wait because we already have super fast lightning speed with Frontier and I absolutely love them.

6 months ago

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Scott Parker Franklin, NC

Pay $70 a month for internet that doesn't exceed 6MB down per second, and that's during a speed test. During an actual download, I've never seen speeds above 750KB/s. Abhorrent customer service, directed straight to a person across the world, when they have an office in my town. Horribly unreliable, have had bouts of it going out incessantly for days on end on multiple occasion.

5 months ago

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Kathy Schmitt Hemet, CA

Worst company I ever had to deal with. Customer service is nonexistent and their service technicians lie. The fist time my internet went out because of fallen telephone pole by my house, it took over a week to get someone out after not showing up for first appointment a week out, postponing my second appointment for day after, and attempt to postpone yet another day. Only my screaming fit brought someone out and, even though I told the person making appointments exactly what was wrong, technician showed up not believing me and wasting a half hour before realizing I was right, but he wasn’t prepared to fix it as it was a 2 person job requiring special equipment. They had to run a new line up telephone pole and reattach it. Apparently, they didn’t reattach it properly as within months the line started to give way causing internet problems and then fell down altogether leaving me with no land phone line or internet. I couldn’t get repair appointment until a week out. I waited at home all day waiting and nobody showed up to fix it. After researching where my repairman was, I found he had closed out my repair ticket declaring he had fixed it although he never came to my door, never came up my street, never contacted me. The repair required a truck with bucket and 2 people and a lot of time, therefore, I knew the technician lied. I had to make another appointment which took another week. At my second appointment, the very same thing happened: nobody showed up, nobody called or texted, no truck drove up. I found that the technician again lied about fixing it and further lied that he tried contacting me. They made another appointment for another week out despite my rage at this point. I have been without landline phone and internet for THREE weeks. I finally had to find another provider for phone and internet and they will be installing new service in a couple of days, with much better speed at less money. NEVER EVER consider gong with Frontier. I have NEVER encountered service this bad ANYWHERE from ANY other company!!!

6 months ago

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Penny Smith Manteca, CA

For the last two years they have been trying to force us to change to fiber. 1st time I said not interested. Workers at front door the next am. Sent them packing after I told them we didn't order. Five days later they cut off service. "we thought you changed over. Took four days to turn it back on - weekend Second time we called to check on the details of changing. Told them we would think about it. six days later or service was disconnected. took two days to get it turned back on. Last time after ignoring dozens of emails service was disconnected so called tech. Guy gave me a BS story and asked if I wanted to upgrade. Heck they can't even keep from messing with me every six months. This guy told me what a great trouble shooter he was so he wanted me to disconnect the power cable from the outlet to the modem. Told me that there was likely "static electricity TRAPPED in the cord" and that swinging it around over my head would discharge that. Played along like I followed his instructions though I never disconnected anything and magically the service was back up within minutes. Other issue is that my month bill every month on the day its due shows no payment balance but if I reload the page it will not show the amount needed to bring my account up to date fully so they then post a late/credit charge of $35. WOULD NEVER consider giving these a*** access to autopay Don't consider them - run away!!!

6 months ago

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Robby Brown

The only thing frontier is really good at is reliability. It is a stable service. That being said, you can expect to get slightly less than half of what the advertised speed is that you pay for. If you pay for one gig of service. You will slightly less than 500 Mb per second. I paid for a gig of service and never gotten more than 478 Gb per second at any time. I decided to downgrade since I was not getting what I was paying for. After downgrading to 500 Mb service, I get about 200 Mb per second. Also, the customer service is absolutely horrendous. The worst customer service of any company I have ever experienced in my entire life. Do not do business with this company unless you have to. Unfortunately, in my area, the other option is spectrum. I refuse to do business with them. As soon as a faster option is available in my area, I will drop frontier like a bad habit.

8 months ago

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Jeff Shiflet MI

This company is the only choice in my part of the country unless you want satellite and goes out every time it rains. It took a month once to get a relay replaced in the building they meet and take their breaks in. I care for my elderly parents which ment I could go to my home a half mile away because they couldn't contact me. Oh yes and the insisted I pay for that month. Now today's problem called to get my home phone turned off since I can use my cell over my internet. They disabled my internet also and insist someone will have to come to the house and reset it. So once again I am at my parents house or should I say parent now for 9 days until it is fixed. I also can't FaceTime with my family overseas because of the lack of cell coverage. Wow so nice of them going down Monday morning to talk to a technician and see if they will help me out. Doubt it but worth a try.

8 months ago

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Rossana Boyd Denton, TX

I called Frontier to restore my Internet service. The lady (Rachel) who took my claim was very professional and gracious. The gentleman who came repaired the service and his work was outstanding. My Internet service works perfectly now. Thank you Frontier!

3 years ago

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GetItWrite

People locally "warned" me not to use Frontier internet service. But I did, was with them for 5+ years and loved it. The service and support were both great. The only reason I switched was to save $25/mo. as a new customer with a different carrier. If they could've matched the rate, I'd still be with them.

3 years ago

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Theodore Russelle Perris, CA

Live in a rural area , we have only phones and tablets , we have had 75 mbps They got rid of it bumped me to 100 , I didn't want to pay the 10 bucks it ended going to 50 , wifey said need more , got service in her name went back to 100 The internet in our area works great for us , having a TV plan is costly just trying to save money Our internet is great and were happy with it ; I would recommend the internet

4 years ago

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Billy stout Tampa, FL

I have just switched to Frontier Internet approximately 2 weeks ago and I am 110% satisfied with their system. The Tech that came and installed it was very knowledgeable in explaining the way the system works and made sure that everything was on line TV's, computers etc. I did have to contact customer service about a charge on my bill but they removed it and was very cordial. Happy that I switched.

1 year ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

I use internet for work so speed and reliability is key. I’m very happy with the amount of speed I get and the price is excellent. Shockingly affordable actually. I used to have xfinity for $100 more for slower internet. So price wise And speed wise Frontier wins In a heartbeat. Their technicians are great and knowledgeable. Their customer service...soso. They did repair on my street and “forgot” to reconnect my line. Took 6 days to fix it and I was in the middle of a work deadline. Since I do film production- I couldn’t just go to a coffee shop to get a signal and had to rent an edit bay to submit my work on time. Frontier refuse to credit me a month worth of service and I think that’s incredibly crappy customer service. I was asking for $55 credit after spending $1500 In rental because of Their mess up. So...definitely wouldn’t recommend them based on that. But if you are looking for speed I would say they are mostly reliable. Tip: get a technician’s direct number. You won’t have to wait a week that way if something goes wrong.

2 years ago

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bill metzger Quincy, MA

Worst customer service I have ever experienced. Tried to sign up "on line", they say there is technical difficulties, call customer service. I called their customer service number three different times to sign up but they couldn't verify my credit worthiness. Each time I called it was like I never spoke with them before and had to give them all my information all over again. They still couldn't (wouldn't} verify my credit and required a $70 deposit to verify credit worthiness. NO way no how will I ever be a Frontier customer!

6 months ago

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Robin Adams Seabrook, TX

We had Frontier when they first came out. They were Slow and when you tried to get a Faster Speed they would tell you that they have you on it but it’s still so Slow. There Customer Service is a lot to be concerned with. No one knows what they are doing.

4 months ago

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Claudia Zuluaga Orlando, FL

I am giving this company one star because zero is not an option. My internet stopped working completely in the middle of my work day. I spent 5 hours on the phone over a period of two days- most of that time on hold. When I asked to speak to a manager, I was told there was no way to transfer me, but that the manager would call me back within an hour. The manager never returned my call. I was given conflicting messages about when a technician would be coming to correct the problem. The time range changed from a Monday afternoon to Tuesday at 8am then to Tuesday from 1 to 5pm, so I was forced to be home waiting for the technician for two days without internet while I was supposed to be working. All of this while being told that my request was being prioritized. The technician finally showed up the second day - Tuesday, just before 5pm. I can’t imagine what happens to clients who are not prioritized.

9 months ago

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Shirley Jones Medina, OH

I had internet which was decent for a couple years then had to switch to phone service for a work from home job and it's been a nightmare. First off, the technician who installed the phone and new modem for it took my old modem and didn't flag it as "returned", so they think they are charging me on my bill for "unreturned equipment" and refuse to take the charge off, some two months later. I tried to log into my work system today to work and discovered for some reason I am unable to receive calls even though I can dial out, so can't log into my system to clock in so thus far have lost three hours of pay and they can't fix it right now. Now I'm screwed. Thanks, Frontier. I won't be able to pay my bills now!! So done.

11 months ago

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Afzaal Ahmad League City, TX

I got Frontier Internet two weeks ago at my home. It worked only 5 days and broke down, I called their service department and after initial troubleshooting I was told that a technician will be needed to fix the issue. They told me since it was a weekend so the next technician will be available after three days. I told them if my internet will not be fixed by not next day, I will have to go back to my previous provider Xfinity, well they sent a technician next day who changed the outside wall box and told me that they are having issues with these boxes. Just after one week and over the weekend we had to go thru the same situation, internet went out of service on Saturday and the technician will come on Monday to have a look. I had enough of this and called them to disconnect immediately. I will never use and recommend Frontier Communications again for their Ir reliable service.

1 year ago

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Carl Doan Murrieta, CA

Easy to setup and use so far. A rep came into my area and I decided to switch services from Spectrum to Frontier. I got faster speeds at lower costs. I do not see the advertised speeds, but I do see faster upload speeds. Billing is simple and their website easy to use.

2 years ago

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Jim Bradenton, FL

Be careful, read fine print, bait and switch. We signed 2 year contract for $53.99 tax included a month, one year later it went up $10.70 to $64.99! Called, Rep. said that’s because we let you have the router free for the 1st year only! BS ! It was a 2 YEAR CONTRACT! Representative never conveyed that. So we’ll be changing to Spectrum very soon.

3 years ago

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Mark Boucher

Is the best of the best internet provider ever! Is cheap is fast and stable! If one day frontier goes out the business, I won't use internet anymore, anyway, frontier is the best!

3 years ago

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JC Redmond, WA

I have been an internet customer with Frontier Comm for 1 year now. Aside from some glitchy upstart issues, we’ve been generally satisfied with our in-home internet service. However, after a recent transfer of services from one address to the next, I am highly-dissatisfied with the scheduling and customer service capabilities of the organization. An overview of my experience is below. I knew ahead of time that we were going to be moving, so to be proactive, I called June 4th to schedule our move with Frontier for June 27th, the 1-5p window because we could not access the new address until 1:30p. The first person I spoke with was over the phone, a number I accessed from the “Move with Frontier” web section: 1.877.649.3380. We confirmed over the phone that my request had been entered into the system, despite her multiple attempts to place me in the 8-12p slot. June 11th, I would find that the appointment was actually confirmed for 8-12p. From beginning to end, I initiated 8 hours worth of contact time with nine Frontier employees over the next month, specifically about scheduling and fulfilling this single appointment for the 1-5p window on June 27th. Over this time, I used three of their available platforms to attempt to schedule 4 total appointments for the 27th and they were either incorrectly scheduled, cancelled, or deferred by Frontier. The appointment was eventually fulfilled until July 2, at 3:30p. By my own efforts, I was able to have my monthly cost adjusted for the days without service, but that is where it ended, despite my requests to address this month long inconvenience. There is no compensation or reimbursement for inconvenience of any type, even through Retention. Essentially, I was reimbursed $5 for 8 hours of my time for something that should have been resolved in the first phone call. If it's about quality internet, I'd give them a 4. Customer service representatives are ill-equipped to take care of customers - especially when it's their error!

3 years ago

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Robert Lithia, FL

I've had Frontier since they bought out Verizon FiOS here in Tampa several years ago. Technically, the service has been OK, though Verizon's was great. Frontier's billing and customer service are a train wreck though. I've been trying for 5 months now to get auto-pay to work correctly on a second account, and despite 4 calls to customer service (totalling nearly 2 hours of my time), the auto-pay is STILL failing inexplicably and charging me late fees. Meanwhile, my other account's auto-pay works fine with the same credit card, and I can pay the bill on this account via their UI using the same card. The kicker is that despite these failures originating at the Frontier end, their customer service refuses to refund the late fees. On this last call today, I said, "So you're telling me that my ONLY option is to pay the bill and then blog about it?" And the rep said, "Yes, unfortunately, that's all we can do." So here I am!

4 years ago

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Frances Cottrell Fennville, MI

I am a current Frontier customer, because I have limited options for internet in the rural area where I live, but if I did have other options, I would switch my ISP. Frontier's internet is decent, in that I don't have a lot of issues with connectivity, but their customer service and support leaves much to be desired. When you call them, they have the typical electronic operator, who walks you through all of the tree based options to choose from, in order to get to the department you need to help with your current issue. This is understandable and expected. The first live person you speak to is typically American, which is nice. They are also quite friendly and helpful. Again, this is why I am giving them two stars. It's a general expectation to encounter helpful associates who want to try to fix your issue immediately, and if not, turf you back into the phone system to the dept. that is most likely able to help you. Great. Expectations met, so far. Then, you get to their technical support. Throw away any positive expectations you may have, and expect the worst. After all, happiness is defined as having your expectations met or exceeded. Do not expect happiness. I called them yesterday, just to get my Primary and Secondary DNS numbers. No issues, just need information. I had to call them back three times, because I was hung up on twice, and the second time the customer service rep promised she would call me back in 10 or 15 minutes to make sure I didn't get hung up on again, then she hung up on me, and did not call back. On the first call, the tech support person I spoke to, after giving all of my information to the customer service rep, picked up my call and told me that she had reviewed my issues while I was waiting on hold, and that I should reset my router, as that would probably fix my issues. Apparently, she didn't review anything, because I didn't have any issues to report. I just needed my DNS information. When I asked her why she wanted me to reset my router, as I had no issues and should I be aware of any that I didn't know existed, she got curt with me and said, "You don't have to reset your router, it's up to you!" I told her the reason for my call, and that my internet was currently working, so why should I reset it? I was asking nicely, b/c I was concerned that there was an issue I was unaware of, and she hung up on me. Two hours and three call backs later, I spoke to a supervisor who was able to give me the numbers I needed. I can go on with other examples, but the point is, their customer service LACKS greatly! I also do not like being turfed to techs whose accents are difficult to understand, and who treat me like I am an idiot (I work in IS, so I have a fair amount of technical knowledge), or who lie to me that they have looked over my issue, while I was on hold. On top of poor customer service, their website is terrible. There was a stent of several weeks where I couldn't pay my bill online, b/c the "Pay Bill" hyperlink just didn't work. Then, they expected me to pay a fee for using their phone service. Really? You're an ISP! Your website should be flawless, and when it's down, you shouldn't charge your customers for your lack of good maintenance. Right now, the chat system doesn't work, so I have to call to complain. I work for a living, and then go home to two young children. I don't have time to call. I just want to do a quick chat at my desk, and get it over with. If you're looking for an ISP that is helpful, then look further. My experiences over the past 5+ years with their customer service has been dismal. Thankfully, and as a noted attribute to them, our internet service hasn't gone down very often. Kudos, Frontier, for getting something right!

4 years ago

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Adria Moskowitz

I inherited this account in a divorce. I never got "new account" discount. A service rep. was able to find me a 1-year discounted contract for being a "loyal customer". It was great!

5 years ago

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Cassandra Eggert

Setting up service with them in our new home took over a month. Once we did have service, our bill had extra insurances added to it that we never agreed to (secret charge). It took over 3 months after that's initial bill to start receiving the correct charges and credits applied to the previous overcharges. The level of self-advocacy and babysitting of the progress of our case was laughable. That being said they are half the price of our competitor internet provider in the area, so you get what you pay for I guess.

5 years ago

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Vera Thompson

I was with Frontier for about 5 years for satellite, and land line, and for about 6 months for internet, overall they are a Very Good Company with Cutomer Service issues being taken care of, and retaining their cutomers

5 years ago

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Mallory

Frontier Intrenet is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

10 months ago

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Terri Bullhead City, AZ

Excellent service, I've had frontier for over 16 yrs., I live in rural town & have very little issues with there service. All in all the only one that doesn't drop or lose service.

10 months ago

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Olivia LeBaron Delta, UT

My biggest complaint is that they aren’t proactive on top of their problems. Customer service can be slow. They seem to wait for lots of people to complain and notice the problem before they do something about it. But they do eventually solve their problems. For a small, rural area, they do a pretty good job. The internet is on the slow side, but that is mostly because we live in such a rural place.

3 years ago

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Arms Race Sarasota, FL

Do you miss dial-up internet? Then this is the company for you. I paid for 1,000 mb/s service but actually received 0.05 mb/s service. Don't worry the other advantage of their internet services is you get to "Netflix and chill" like in the old days before streaming. So bust out that dvd collection for your girl because you won't even make it to the homepage of any streaming site with their services.

10 months ago

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Avenninyx Creations Atlanta, GA

Frontier is absolutely garbage. They have a geographic monopoly here and because they have no competition they won't fix their service! Our internet commonly goes out for nearly the whole day, on average it's out at least 5 hours a day if not more. We keep losing internet for about a week, it was two weeks of almost no internet about a month ago (and of course I was told they don't have the equipment to fix it but my family was still charged the full amount.) They finally sent a new router after my family having been asking for 2 years, they told us it would fix the problem. It didn't.

11 months ago

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InReviewsWeTrust Winnsboro, SC

The worst service provider I have had the unfortunate privilege of using. Speeds do not match what they advertise but the prices do! You pay higher prices for barely any connectivity...If you can even use it. I'd honestly give this a no star rating if I could it is that bad. There is a clear reason as to why the company is bankrupt! In my area they refuse to take in new clientele because they admit they can't support their current clientele. If you're looking for a service provider, try others before paying this company to drop off a little black box that does nothing. I certainly wish I could.

5 months ago

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David Andrus Stafford, TX

I don't even want to give them 1 star. Terrible connection quality and reliability (yes, on FIBER), terrible customer service, opaque billing policies. I had their fiber service for one month and lost connection for extended periods probably 8 different times. Every call into customer service was the same: "There's a problem in the field and we don't know when it will be resolved". How do you make Comcast look amazing? Even returning their garbage equipment was a pain. Do yourself a favor and just burn your money instead, you won't have to deal with their customer service when doing that at least.

1 year ago

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Bill Cash Fort Wayne, IN

I live in fort wayne indiana and i have frontier gig fiber and its ajok gaming sucks download sucks ..speedtests says it all..i have ran speed test all different times day and night...with the same results complete trash gaming is no fast like it should be on fiber...i downloaded a 15 gig game took 20 mins..how pathetic is that! Had several techs here with no resolution.new drop put in not running properly. This has been going on for 4 months with no fix..so problem is from pedastal to hub or from hub to office..i have contacted their so called office of the president with no resolution...all the managers here have told her lies saying there is no problems here when clearly 6of 6 techs that been to my house say there has been a problem of 6 months or more..i have all the proof to fight hem tooth and nail..I will going to be filing acomplaints with the Attorney Generals office of Indiana..also with the federal trades commision and also filing a formal complaint with the fcc...i promise this will get investigated ..i have already soke with a few already of what i can do. I have gave them the benefit of thedoubt and ample time to rectify the problem and held off filing these complaints..now im done playing games

1 year ago

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Deena Smith Westland, MI

would give zero stars if I could. Order service, doesn't work. Bill you the whole time. Charge all these charges out of the blue. "Surprise charges". Change your phone number multiple times without informing you. Sends the tech out, he says, "Oh I can't do this today, I have to pick my kid up" or " Oh man this is a big job. Do I really have to do this, are you sure you want this"? Doesn't do the job. Suppose to come today, does not show. Call customer service, they say he marked down that he came and completed the job. They are literally robbing people. How do you pay for a service you haven't had working since you got it? Also, they claim you owe 3 months when you've paid EVERY month. I think it's time to take this to Ohio attorney general. I've had to before and they did do their job. This is ridiculous, a scam of a company. Unprofessional, rude, and customer service is a joke. This is just what they are doing to my Mother. They did the same to me years ago. Sad to see no improvement in the company.

1 year ago Edited February 10, 2022

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v3ng3nZ 2010 Danbury, CT

Not even installed yet and I can tell they are ful of it. Had to reschedule appointment 3 times and lost 3 days of work. They sold me on their "fiber GB internet", got many fliers in mail. I signed up and now they are waiting for "contractors" to actually connect the fiber to the internet via splicers. Its cold and connection is underground, and they probably wont touch it until spring. What a joke. If this is how they treat new customers I do not want to stick around and wait to become an actual paying customer. Its obvious the company does not care. The people involved in rolling this out should all be fired because they have no idea how much money they just cost the company. By Frontier, nice not knowing you.

1 year ago

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Jenna Caston Monroe, NY

Was on the phone with a rep setting up service for over an hour, we got disconnected and he never called back. I called back and only half of the service was set up, the second rep did not offer me any of the specials that the first rep did so I had to stay on the phone for over another hour working things out. I was told that I would hear from the service department in regards to scheduling an appointment to get everything set up in my house. I received a call at 7 PM that night, I did not answer it so I called them back the next day. When I called them back they could not find my account with the account numbers I was provided with, nor my name, address etc. After being on the phone with him for over another hour I wound up asking him to make sure everything was canceled because I was not wasting any more time. People were nice, but did not seem like they knew what they were doing at all. It was incredibly frustrating and a waste of time.

1 year ago

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Michele Switzer Webster, NY

This has been a nightmare. If I could give zero stars I would. I have tried to set up new phone service for my 80 yo mother who is dying of cancer on Hospice for over a week now. I have spent over four hours on the phone with Frontier. Know that ALL their calls (sales and customer service) are outsourced to Brazil, and that NO ONE there has any idea what is going on or how to help me. At this point, I'm just trying to cancel the service, but I've been unable to do so despite spending over an hour already AGAIN on the phone today. DO NOT use this company! They do not follow American business rules and are not regulated. Once you start down the path with them, you will spend literally hours on the phone with you and will be billed, despite your phone service not being set up and not working. I was on the phone today for over two hours just trying to get the service cancelled. Truly, I am a physician, this is the most despicable and, in my opinion, illegal operation I've ever encountered. Don't believe the positive reviews...I've read that Frontier offers incentives to its existing customers to do so.

1 year ago

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melrose1989 Gardena, CA

I have been with frontier for almost 10 years now. The customer service is lacking and their prices are outrageous for the service they provide. They want to continue to raise their prices each year but fail to upgrade your modem or even call, email, etc to check on your service. Not to mention our internet goes out ALL the time and we live IN TOWN!

1 year ago

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