Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.
Cox offers customers download speeds up to 1 Gbps and up to 1 TB data caps. Cox's monthly prices start at $49.99.
As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.
One of the most important features of internet service is the speed that a customer can download. Cox Internet provides excellent speeds to its customers. It offers five internet speeds for customers to choose from. Those internet plans are:
What might jump out to you is the high-speed access on the upper end. Cox offers some impressive download speeds High-speed internet that fast is quickly emerging within the industry, and Cox offers a quality gigabit plan.
Most cable providers give you the option to bundle TV and internet, and so does Cox. But unlike the competition, Cox has nine ways to bundle their services:
You can see more details on Cox's website and customize your plans to include phone service and home security.
Most of these bundled services have a two-year contract.
Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.
Cox Internet also provides people with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.
New customers can also receive a discounted price for the first 12 months.
These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.
Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.
Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.
This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.
Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.
However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.
the Equipment had to be changed 3 time to find a box that worked out of the technicians van. Customer service is more interested in selling upgrades than helping with problems. Same as most providers.
I've had the best of service. No complaints. Great customer service
They are very expensive. Raise prices without warning or notifications that they are raising prices.
The cost & speed need improvement. I'm not able to negotiate the cost of the service.
Cox has always been a reliable provider for Internet in both personal and business. Support issues are handled very timely.
Too expensive!!! I think they take advantage of the fact people need internet, it’s terrible.
Constant drops especially evening. Charges are extreme for slow speed
Cox has very reliable Internet but I think they are somewhat overpriced.
they have my internet, phone(land line) and my cable. I have had very few problems with them over the life of my service with them. I have been with them since they became Cox and with the Companies before since 1983
There internet is fast and dependable and been in business a long time and fast service
I’ve had service with them for 17 years, always fast and reliable, only issues have been on my end
Internet Speed much slower than advertised - speed check is incorrect by cox cable
Very responsive when I need assistance, easy to contact
It works most of the time. When I had prolonged problem, the agent on the help line guided me to fix it.
Janet D Bartels
We had issues of our internet dropping a lot. Techs came out several times and nothing changed. Finally they put in new coax cable and that did the trick.
THE STREAMING SERVICE IS TOO SLOW. THE PRICES ARE TOO EXPENSIVE.
Its decent internet but price is bit higher than I feel it should be
Support always available! I have used them for many years, but moved to Century Link a year ago, and quickly returned for the excellent service.
Good follow up on related problems. But are expensive.
Gotten way too expensive for the product received.
From the time I signed up everything has been great!! No Problems
I've lived in several US cities. Most of them I used Cox when available because they were the most familiar to me. Looking back, I have only bad memories of them. In each of the places but Vegas was probably the worst. Not just bad but illegal. I have had several complaints about conflicts of interest and allowing law enforcement access to my dwelling without my permission. And alternatively, not taking care of their responsibility when lines were faulty outside of my residence. I really don't even want to give them 1 star but just trying to be fair because there were some days everything worked correctly
After Cox telling me how great panoramic WiFi was. I thought I would try. Well after Coronavirus ends, I’m telling them to take the CRAP out of my house. Biggest lie ever! Sit on patio and get neighbors WiFi , which is locked, but can’t get mine. Calling Best Buy for evaluation and going with them. Don’t waste you money on Cox CRAP!
David A Buchman
Many slow speeds and outages. I would change providers, but they are the only ones available where I live
Internet even at high speed is often spotty, requiring computer or tv to have to restart frequently.
The company continued tyo escalate the prices without authorization of the customer and they were not supportive. They refused to use the proper reception box for the quality of Television I had purchased. The tech at the place of purchase disclosed I would have problems with the normal box and I asked Cox Cable for the proper box. Their answer was I get the one that is given to everyone after they admitted the had the correct one in stock. Once on line my television continued to stop working periodically then would come bac for a few hours and the event happened over and over again. I changed to simple antenna and my television works well. Figured I have saved well over $12,000.00 since I cancelled Cox Cable.
If I want better inter net. It's 120 a month , then the easy internet hook up I can't use the 300.00 WiFi they wanted to have. After sitting on the phone for 1 hour I get to talk to someone ''
Very satisfied long term customer .... don't need 50 characters
Tony Stark Policci
They do a pretty good job, but don't really do anything to reward long time customers
Service is great, costs are too high. They always let you know if there's an outage and will credit you account if needed. However, compared to other companies, their cable costs are very high, and if you don't bundle with them, they are even worse.
I've always had decent service from Cox. I may not always get the advertised speed I'm paying for (1Gbps) but the service is stable and isn't overly expensive.
I've been a customer for over 25 years. I've seen the customer service deteriorate as they have grown and upgraded equipment.
the service always is going unless there is a outage
We can only use Cox where I love. Our internet is horrible. We lose it several times per day. WiFi connection that is. I bought a signal booster and it's still not helping.
Have had very few outages or issues. Always respond promptly when I need their assistance. Solid ethical company.
Cost is way to high for what you get. Their fast internet is not very fast. We cut back on cost and stepped down one level and only saved 5 dollars a month. Not worth it
Service levels are down while the price goes up. They will adjust pricing based on any new promotions but they don't do anything unless you call. The highest internet speed that I have still is slow at times with buffering more that I would expect. Complaining about it is not helping.
Wifi is really slow. Cox said they had boosted the speed but the internet is slower.
Mixed. Sometimes really good; other times almost dismal. Service is above average.
Cox is very expensive and the service is intermittent at best. Too many outages and weak signal.
Wish it was more available in rural areas. Have it at work and its great. Limited to dsl at home. overall the internet is good, but we’ve had a team come out multiple times to fix our dsl and they even tripped up a wire!! It got compensated with a new router though!
I’m always having trouble with my WiFi going out. Forgot my password and was never able to retrieve it from their website.
Cox offers the most reliable internet service in my area. I never have problems with my internet connection and the speeds are just what I need. However it is more expensive than other internet providers I have used in the past with similar reliability and service.
I’ve had cox for years now, we haven’t had many problems but every now and then the internet will stop working and we will have to call and get it fixed.
It's a great internet service, the only problem I had with it was that sometimes the internet goes out and I have to call cox the customer service is sometimes poor int he fact the directions can be hard to follow.
The internet has regular disruptions (I'm in OK). There is a data cap with very few notifications on updates. When you get to the end, it goes super fast and doesnt add up on the usage. I used 15% in 3 days towards the end of the month so that i would be charged overage before the month was over. They really seem to take advantage of their costumers and there costs are ridiculous in camparison to other providers I have used.
If I could give COX a lower rating I would, I pay for 100MB broadband which they say is available to my apt. In the evening I get 1-2mbps it’s appalling. I phone to complain and the service is no good. They blame my equipment rather than admitting they don’t have the bandwidth to support the speeds they sell. My router, tv and laptop are less than 6months old. Netflix struggles to stream...
Cox Internet providers are pretty great. They give me pretty quick access speeds and the service is flawless. My internet network never goes down. Pretty reliable for a good price.
Background: Personally, when I lived in Missouri, I had several different internet providers in Missouri during college because of moving around. I have never had such an issue with internet monopolies but cox internet is a true monopoly of this area that provide internet to Newton, KS. If you talk to other providers there are often fees to put poles up in your area, the satellite is not capable of reaching you, or there is no clear line of sight available. I am now living in a state you can see for 10 miles in every direction and I can't get a decent reasonably priced internet source. Internet in Kansas is a complete disaster. Current and future issues: Furthermore, after much review of internet in the Newton, KS area I decided to go with cox because they seemed to offer the best prices and were actually the only internet provider that my current location, which is right in the heart of Newton, and should have no problem getting internet with a town of 20k people. Wrong, you not only have to deal with a monopolistic company like cox you have to sift through the piles of fee's and hidden 1yr/2yr. agreements then look to the fine print to see what the actual cost of your basic internet may be after thus said time frame. Customer services with Cox: Customer service, oh my goodness, my wife called cox customer service to cancel our outrageous bill of $200 and start a different package with just internet so we could save money, the person on the other end of the line taunted my wife and said things like, "you know what you are doing?, how will you protect yourself if you don't have cox homelife anymore?" My wife asked if we could do the 30mbps speed instead of the package that we were on at that time. The lady from cox said, "no you can't do that." Then, my wife reminded the lady from cox that we can pay a cancellation fee and get out of the contract. The lady on the other end said, "well, ugh, yes you can do that, but that would not make sense." During the conversation, my wife felt as though she were treated very poorly and with a great deal of apathy. I called cox internet 2/8/20 to see why I was charged twice for a bill after we went with the 30mbps speed and they kept me on the phone to wait for a representative for over an hour. Really wish I had another option to purchase internet for the same price or lower where I live. Solution = move to a different location to get an internet service that works --- well that seams really drastic?? Think about this, in mid-Missouri where I went to college the prices for internet were less costly as well as having higher internet speeds and more options of where to get your service from. Customer service = none Cox internet = scam and a waste of your time and hard earned money but because that is your only option you are doomed and stuck in a crappy situation. If you have other options and can afford to pay more for internet, and can get different internet, please, please DO NOT use cox services.
Cox has been a stable and reliable service. They are well intentioned and provide great customer service. Broadband speeds are competitive for the price. Very happy with Cox Internet and would use them again!