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Cox Internet

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6.2

Overall Score

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LAST UPDATED: September 12th, 2023

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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Star Rating

3.3

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431 Reviews

Review Breakdown

5 grade

26%

4 grade

22%

3 grade

20%

2 grade

11%

1 grade

20%

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Nina Caliana Las Vegas, NV

Please be mindful of Cox's deceptive sales strategy whereby they change the quoted price and installation date and increase the package price. This is precisely what happened when I signed up for service. The original price I was quoted $75 was changed to $110 after tax. They sneakily, changed the install date that I requested, sent out a new install date with a new price. Additionally, BEWARE if the installation tech offers any upgrades! Mine offered a streaming service for only $5 a month, the catch, it came with an additional $100 install fee. Luckily, their customer service was superb in remedying the situation! Nonetheless, I felt it necessary to share with the consumer market so you can know what to expect and ask the necessary questions to avoid being conned by Cox.

1 month ago

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Robert Horn II Pahrump, NV

I received fast internet connections using Cox and rarely had any issues with it being down. The monthly rate was very reasonable. When they came to install, the technician was very knowledgeable and explained a mesh network to me. That was very helpful and increased my wi-fi reception.

3 weeks ago

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TC B Florissant, CO

I was a customer when I lived in VA. No complaints about the service, as well as the customer service. There are different packages to choose from with different pricing to fit your household needs!

1 month ago

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Titus Manuk Kailua, HI

I can't praise Cox Internet Services in Henderson, Las Vegas enough! Their internet service has been an absolute game-changer for me. With lightning-fast speeds, reliable connectivity, and exceptional customer support, they have truly exceeded my expectations. Whether it's streaming, gaming, or working from home, Cox delivers consistently. I highly recommend them to anyone in need of top-notch internet service. Kudos to the Cox team for their outstanding service!

3 months ago

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Shanna Bird Portland, OR

I had cox for over 20 years until I moved out of its coverage area. Never thought about using another company. I grew up having Cox Cable and then when internet came around there was not even another choice we stuck with Cox.

2 months ago Edited July 12, 2023

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Chase Victorson Yonkers, NY

Cox Internet provides a reliable and consistent internet service that caters to a wide range of user needs. With various plans available, customers can choose the speed and data capacity that suits their online activities. Cox's customer service is often praised for its responsiveness and helpfulness, with representatives going the extra mile to address concerns and resolve issues. Additionally, Cox offers a range of bundled services, including cable TV and home phone, making it a convenient choice for those looking to consolidate their services. Overall, Cox Internet delivers a dependable and customer-focused internet experience.

4 months ago

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Stephanie Faenza Phoenix, AZ

Got told we could have the higher package, went to purchase it then was told our modem couldn’t handle it so they dropped it to the lowest package. $50/month but not a lot of download space

1 month ago

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Damion Zerelyth

Internet turns off and on frequently. Nowhere near the paid for speeds. Large portions of my day I'm unable to use the internet due to it turning off suddenly. In a fully functional network that you've checked and rechecked and are certain the fault is not your own, they will continue to tell you the fault is your own and ask you to pay more. Once you do pay for something it'll work for about a month, maybe two if you're lucky. Then return to the usual off and on where they will once again blame you for it and ask you to pay more or purchase a malfunctioning router that "randomly" decides a particular device should be put to sleep, denying it internet connection. You are given no option through that router to turn it back on, if you try it just won't do anything. Of course through no fault of theirs. As an extra note, my internet turned off twice in the short time it took to type this.

2 months ago

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Andrew Aaberg Vista, CA

All these 5 star reviews are pretty darn well spoken. It's remarkable that people have such wildly inconsistent experiences with Cox! It's either the greatest internet you've ever seen with stellar customer service or the absolute worst. My experience has been the latter. The service reps suck, they'll literally lie to you to get off the phone with you. The service is inconsistent at best and absolutely terrible at worst. Good thing they have a monopoly or they'd be outta business and we'd have a decent provider.

2 months ago

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Trish B Mandes Alexandria, VA

Cox was not our first internet provider. I chose Cox because the first internet provider was a disaster. We lived in the country, far from the suburbs, and getting access to the internet was difficult. I decided to try Cox. Oh, my! What a difference! The technician came to our house immediately. He installed exactly what we needed. Our internet was perfect. The signal was strong and quick. Our computers, tablets, and phones had immediate access. Over the years, if we needed some service, Cox technicians almost always could help us over the phone. If not, service was provided at our house either that day or the following day. We live in a condo now in the city. The service is still excellent. We would never use another internet provider besides Cox.

6 months ago

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Jesicca Black Baton Rouge, LA

COX SUCKS!!! I wish I could give them no stars. We have had this service since 2017 and it has been a nightmare from the beginning. Constant speed issues, signal loss, WIFI loss, and so on. We have made several attempts to work with them to resolve the issues but it always comes down to them asking us to sign a new contract and/or pay them more money, which is not going to happen! I have reported them to the FCC as well as the BBB, gone back and fourth with corporate escalations a number of times, and now they have locked my account and denied me any credits for outages (which there have been several now since they did this). They are the only provider in my area and I have no choice!

3 months ago

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Ken Duvall Goodyear, AZ

After suffering with AT&T internet and having it fail almost daily, I switched to Cox. Although they are not perfect, the value and service is good. Customer service always is available and concerned about my call.

2 months ago

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Jeremy Summa Inverness, FL

I was only in the cox coverage area a short time but what I can tell you is that it was great service and the customer service department was very accommodating. I had phone and internet and from start to finish I didn’t have one drop.

4 months ago

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Rayne Storm Cleveland, OH

Cox was great service and price was very affordable. If I went over the amount I was suppose to stay below they would suggest I upgread to a higher data amount but I just said no and tried to cut back on how much I used. They never charged me extra or slowed my speed.

4 months ago

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Scott Collister Bixby, OK

Constant internet issues, have had a service tech out multiple times and went through 3 routers. Turns out it was a connection infrastructure issue at the street. Was charged a bunch of money for nothing but problems. Complete waist of time and money

2 months ago

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David Lopez Jr Phoenix, AZ

Cox has always been our go to internet service provider. We have been with them since the early 2000s and have NEVER had major complaints or issues. Every time we call in for support for any concerns, Cox has always been there to remediate and help, additionally, even when a major issue occurs that causes to want to move, Cox has always made it right by giving us great retention offers that always makes us want to stay with them. We’ve always been so happy with their service at how fast it is and while it is a little more on the expensive side, it is well worth the price for the service and quality of service they offer. My only complaint is that when maintenance or outages happen, customers are not giving notice in advance, and I have always harped on to them about that and wish they would give us advance notice so we can plan accordingly if our services are dependent on work. Overall, with all my years with Cox, I would NEVER switch to their competitors EVER.

10 months ago

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Mark Flanders, CT

Quality of the service has been very good. I also appreciate the fact that you can get all your entertainment and communications needs taken care of in one place.

2 months ago

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eddie Ford Aliso Viejo, CA

First of all they should change the Cox cable to con cable because I believe this is a bunch of con artists that just trying to rip people off with their high price and ridiculous ridiculous service this is the worst cable company in the world that is not a day we don't get ‏10 to 15 picture freezing on a silly message on TV that there is something wrong when I see that note I just want to throw up the number of times we see that every day they change the cables they change the system it's getting worse and worse this company should be bankrupt 10 years ago the reason they are not because they are con artists they are trust me what a low low low cable company what the ridiculous rip off

4 months ago

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Jasmin Mena

Used to have Cox, sharing the service with 7 people under the same roof. Everyone with multiple devices and sadly the service couldn't keep up. We had the highest speed available and I understand slowness to a point, but when everyone is complaining that they can't do even regular browsing without lagging, it's a bummer. Customer service kept saying that everything looks fine on their end.

7 months ago

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Molly Fowler Chalmette, LA

What a bunch of hooey. They have a big footprint in the south and it’s too bad they do. They are all talk and very little action. Clearly their advertising company are not customers. No way they could live with themselves promoting this kind of mediocrity. There are actually 3 employees who gave me their personal cell number to help me get around the morass of their system. That says nothing to me about the company except that they hold way too much power. If those employees had a decent option, all have said they would take a job elsewhere. Service is slow. They play games with the quality. I pay the maximum and do what I can to get what I can. It’s mediocre. Cox values only the dollar, and not their customers. And for what I pay? I’ve had premium service for a third of my Cox bill in a major city! If you have a choice, pick a better company. This one stinks.

5 months ago

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Amanda Wilson Charlotte, NC

Cox internet service has been around a long time and they are great they get channels that nobody else gets they have satellite I just love them I would always use them a cheap with a lot of channels

5 months ago

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Dave Tanguay Sierra Vista, AZ

I live in SE Arizona. For years I had Century Link (the telephone company) DSL service. Their service was horrible as I couldn't even get 1.5 Mb/s most of the time. Three years ago I switched to Cox and signed up for Preferred Service which was 25 Mbps at that time. After some difficulty in scheduling work on getting a new cable wired to the house the service has been fantastic! I got consistent speeds and great reliability. Two years ago Cox quietly upped the speed to 50 Mbps. Speedtest.net consistently reports speeds of 60+Mbps. Since then I dropped Century Link as my landline phone provider in favor of VOIP service with Vonage. Goodbye Century Link. I hope to never have dealings with you again! This is an honest review. No one paid me to say these nice things about Cox Internet.

6 years ago

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Tana Tuggle Phoenix, AZ

I must say I do not like Cox internet service. I always experience outages, never compensated for the inconvenience.

2 weeks ago

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Moises Martinez Los Angeles, CA

I’ve been using cox almost my whole life always reliable. You get what you pay for. They need to improve their communication with customer's

1 month ago

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Hortline Manhattan Beach, CA

I have had Cox for over 4 years now and the price keeps going up. We jsut had to switch out our equipment and the price went up again.

1 month ago

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Maya My McDonough, GA

Much pricier than everyone else but it's likely due to them not having as many customers. I don't think it's fair to charge more just because you don't have as much business, though.

2 months ago

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Lauren King New Orleans, LA

I've had Cox for years and it continues to be a problem. I have the second highest streaming package and on Amy given day I am without service which is really problematic because I work remotely. I'm waiting for AT&T Uverse to be offered in my area so I can switch.

2 months ago

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Alaina Tucson, AZ

Worst internet provider I have ever had. Intermittent connectivity. Zero help. You have to pay a service fee for them to come out to your residence for their equipment failures. Monopoly of internet providers where I live in Vegas. Impossible to talk to someone, unless you want to pay $10 a month for “24/7 help..” When did we have to start paying companies for customer service that I already am paying a crazy monthly fee for service? This is just a hard pass. If you have any other option- go with the other company.

4 months ago

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Emma Morrill

Cox is terrible. They price gauge and then don’t deliver on the service you’ve selected. I paid for internet services where I had less than 10 MBPS download speeds despite being on the 50+ plan. Their reasoning was the cables were old in our apartment. Instead of fixing the issue they plugged in our TV somewhere else. There was no money given back to us despite paying for a service we didn’t receive for months.

4 months ago

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Barry English Green Valley, AZ

I purchased cox for the speed and upload speed. Very expensive compared to where I used to live. Now Jacked the price up after a year so 2 times what I was playing for fiber optics before I moved. The reliability is the main issue. have at least 1 hour network outage every week( during day time hours).

5 months ago

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S Slate Pensacola, FL

Had cox internet for 3 years in Escambia county Florida. Approximately 20% of the time are internet did not work It would just shut off. Cox said it wasn't worth the money to repair it but still wanted us to pay full price. Worst internet company we have ever worked with had to switch to AT&t By the way our internet has not dropped once. My final thoughts Cox internet sucks

5 months ago

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Mary Clifford Brewer Roanoke, VA

I've had Cox for years and rarely have had technical problems. When I did, it would take forever to get someone on the phone, BUT the issue was generally solved quickly once you reach a person. Also, expensive.

3 months ago

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Mackenzie Spears Hutchinson, KS

We pay for a certain internet speed which we often do not receive. Our internet is so spotty we get multiple notifications every day from our security system of it losing wifi. It’s impossible to play online games on our PlayStation as it constantly gives us errors in game, yet while we are on the Home Screen it all shows fine. Our Alexa dogs constantly stop and buffer even though our internet speed should allow streaming music with zero issue. I call in and talk to a tech and get the same song and dance- need to change my equipment, need more speed, blah, need to update. We changed the equipment and had no change. We upped our speed and had ko change. We’ve updated all our devices and no change, then they want to charge us $100 for a tech to come out. They assure me they won’t charge if it’s deemed an issue on their end, but if it’s anything I side our house they will. I know for a fact there’s nothing wrong inside our house because I have a background in computers, but I am certain they’ll claim it is and charge us anyway. If we had any other option, we would drop them, but we don’t and we have to be connected. In addition to the spotty connection is bad enough, but we are also pretty sure they throttle when we try to game.

7 months ago

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Ethan Cannon

Absolutely worst service I've experienced, nothing against the customer service agents but I can quote their instructions as many times as I've had issues. Work from this service will cost you more money than it cost monthly.

8 months ago

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Josh F Chandler, AZ

Setup was relatively simple and service has been as advertised.

1 month ago

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Colleen Virginia Beach, VA

Super easy to get set up when I bought a new home and moved from out of state. Everything was waiting for me when I arrived and I just needed to plug the modem in and get to work.

8 months ago

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Monica Savard Gilbert, AZ

Cox is decent. I work from home and my husband works from home 2 days a week and we have had no issues. Sometimes it seems a bit slow when we turn on the TV, but honestly could be the TV. Our price is great for our needs. Would recommend them.

8 months ago

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Pickgrinder Las Vegas, NV

Have been a long time customer. Both cable and WiFi service has been great and not-so-great. Their customer service has come a long way, especially their Tech Support team. During the 2020 quarantine, lots and lots of people had to work from home and the network was overloaded with too many users. Our WiFi dropped on a consistent basis daily. Looking back, Cox fixed the problem over a few months AND compensated us for service not rendered as advertised.

1 year ago

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Noa Ranoa Vista, CA

I recently cut the cable but i kept the high speed internet/gigablast. There's nothing faster... period. If you request, they come out and upgrade your cables and splitters. I pay 129.00 for gigablast with included data. 5 Stars.

1 year ago

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Peter Shimming

I have been using Cox Internet Service since I moved to America as a student. As you know that students have to do extensive research and have to connect.. Socialize on social media platforms and study online too. Moreover, I had to stay call my parents overseas on Skype, where I had to stay connected to my family on the phone too. The only activity I had at the time was to watch my favorite seasons and movies online after college or visit a social media website and interact with people. Cox Communication answered to all my needs and got me the connection that never disappointed me. It keeps me connected all the time and gives my connection a Power Booster via PowerBoost that boosts when I am transferring large files. The connection is highly secured and covers upto 5 PCs at a time. When this is not enough, McAfee has my back. Apart from all that, Cox Internet gives you around 10 email addresses and online storage so that you don't have to bother about your important files including images, video, audio, and documents. Cox Communication gives you the peace of mind and ease of use that you need. You can avail their bundle offers with a click here http://www.coxbundledeals.com/

6 years ago

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Joseph Tempe, AZ

I had Cox Internet 2 times, both times the service was really good, I like this service

3 months ago

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KW Phoenix, AZ

We used Cox home internet service at two different previous homes and were very happy with the service both times. I would've gladly kept their service at my new (current) home, but it's not available here (even though every surrounding neighborhood around ours has it). The upload and download speeds were very fast. Streaming movies worked great. The equipment was easy to use (just a little expensive to rent).

1 year ago

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Steven Shimmin Tucson, AZ

Moved to a new home and Cox was the provider in the neighborhood so we decided to give them a try. Basic internet and streaming service provided at a good price. Customer service is real strong and helpful in the few times, that we had a issue, easily corrected. Customer Service even informed us of a great government program for reduced rate internet which we were able to get on board with. Local store close by also if we need other things. I would highly recommend Cox Internet

1 year ago Edited July 18, 2022

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Cynthia Landing Forest City, IL

I was a happy to have service with Cox it was affordable, customer service was quick to resolve any problems they offered a wide variety of services including security service rather than having to go too another company instead of committing to two separate contracts with two different companies receiving my landline phone, internet and security service made my chose of being a Cox customer was an amazing choice

1 year ago Edited January 3, 2022

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Tami Allen Gilbert, AZ

Cox is our internet provider in our current home. They gave us a great deal on our start up, and gave us a great modem that has great range. We get great wifi coverage in our house, and our internet speed is lightening fast. The price is great as well for the quality of service. The company was easy to work with, and never gave us any problem. The install was fast and easy and we were up and running in no time. Great experience so far.

5 years ago

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Laura Galindo Aliso Viejo, CA

We are happy with the offer & service we were offered , I recently added my mom to try it out, & programs offered by cox.

7 months ago

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Dawn Lovci

Speed is great. Pricing is too high not for just internet but for a service call as well. You buy the monthly insurance and you still have to pay $75 for them to come out.

4 months ago

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Kelcey Howard Edmond, OK

Not happy at all. We have had our internet go down over 10 times in the last month. Customer service will not help either. They just keep saying the same thing. “We don’t see any problems so this shouldn’t be happening”. Okay but it is happening. They told us they do monthly maintenance which I understand but this is too much. My boyfriend works night shift and relies on using internet during the night and half the time he can’t. We are not getting what we pay for and are about to start looking somewhere else.

11 months ago

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Bridget Walker Bay Saint Louis, MS

Cox Internet is a great internet service provider. They came our to my house and had me up and running in no time. They have great prices and you can bundle up and save even more money.

1 year ago

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James Richards Las Vegas, NV

I just started getting col internet. So far I love. It's fast, it was easy to have installed. And customer service is awesome. My phone is really fast and I use it for all my streaming devices. Great Andi would approve it for anyone.

1 year ago