Name: Cox Internet
Rating: 3.3

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Alexander Hilton Hampton, VA

Constant service interruptions and terrible customer service. Repeating the same information to multiple representatives for hours and never get internet issues resolved. The company throttles internet speeds when you get close to the data limit (even though they claim they do not). This speed throttling happens without fail every time, and every time we call in to ask about it they claim that Cox does not do this.

6 years ago

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Joann Edmond, OK

I have a 2 year contact signed last August 2018. My bill increased by $20.00 last month and when I called they explained that they can increase at any time during my contract. What good is a contact is they don't hold true to their part? I have to stay in my contact or I get penalized. I thought the whole point of a contact was to protect both parties.

6 years ago

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Scotty Prairieville, LA

I gave Cox a one star only because I couldn’t get it to go lower. They’ll sell you a speed saying it’s fast enough for internet gaming and streaming TV, but it’s not. When you call them to complain or to get it fixed all they want to do is sell you a more expensive service. Cox doesn’t understand I’m not happy with them. Why would I want to give them more money each month?

6 years ago

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Kaylee Freeport, FL

The internet is ridiculously slow. It took me a couple minutes just to get to this website. They couldn’t even install our security the first time because of the slow speeds. They said they would fix it but still haven’t. I’m unable to use any of my online games on my ps4 because the internet does not work most of the time. I have 3G data on my cell phone and that is extremely slow but 99% of the time it works even faster than the WiFi.

6 years ago

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Le Chula Vista, CA

Worst Internet provider. Scam my 25$ because the autopay not working even thought I paid them right after that and still on time. So I cancel the service right after that then they took away my deposit for the modem also, I returned the modem on time and in good conditions. Suckk policy = scam their customer = rip off customer. That 25$ will help your company grow.

6 years ago

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N manago Newport News, VA

The service was bad....internet would stop working after certain times a day for 2 weeks straigh until 6a for 2 weeks straight...had charges pop up I didnt know about and was never told about. Did not ever once receive a bill from Cox only payment reminders and paid. Called tech support 3 times to be told I owed no balance til today and just made a payment 2 weeks ago.....will be returning equipment to cox asap and will be looking for another internet service provider.....it sucks

6 years ago

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Jose Enrique Robles Glendale, AZ

I was a client for more than 13 years and every year it was the same, they increased the monthly payment without warning and when making the call to solve the problem and lose two hours and it is always a machine that answers you and gives you thousands of options that none of them is what you need and in the end only receive a part as a bonus and end up paying more that month and the monthly payment is never the same after the year and always for some reason that I never understood in these more than thirteen years always do what they want with the client and charge the monthly payment

6 years ago

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Anna Medrano

I have always had COX and on occasion they offer me some very special offers. Like additional cable channels for onyear for an additional .50cents

6 years ago

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Markayla W

I am usually pretty laid back with companies like this and cell phones. However, I have found Cox is ideal in their customer service. They want you to pay for a representative to come out and fix the issue. Also it seems like their communication with each other is always confused. 1 rep says one thing and another something completely different.

1 year ago

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Ken Duvall Goodyear, AZ

After suffering with AT&T internet and having it fail almost daily, I switched to Cox. Although they are not perfect, the value and service is good. Customer service always is available and concerned about my call.

2 years ago

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Aryo Henderson, NV

I usually experience disconnect for a couple of minutes around midnight. There is no speed guarantee, it sometimes can be as high as 350 and sometimes as low as 50. The customer service is just okay. The price is too high compare to what you receive. I used to have Xfinity when I was in Bay Area, both the speed and price were significantly better than Cox, in fact they are not even comparable. Cox plan is not unlimited unless you pay $50 extra per month.

3 years ago

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Cynthia Avondale, AZ

I really hate pushing so much for my internet/wifi because it seems like there's always an outage or it lags in other words it's just slow or not working at all. Ive done every recommended solution given to by one their customer service agents or online help articles& videos.

3 years ago

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kelli s Las Vegas, NV

The thing about Cox is when they’re good they’re good but when they’re bad they’re terrible. As in frequent outages, bad customer service,super high prices, etc. But the quality of their products *almost* makes you want to hang in there with them.

3 years ago

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Karen Z Tulsa, OK

The speed of the internet and the cost is affordable for what you get. And they also compensate you and try to make up for cost if your service is out for a certain amount of time.

3 years ago

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Cindy Barber Tulsa, OK

I liked that I had the option to customize my needs with Cox. The unfortunate side is there were often downtimes both at my home and at work with Cox and it was fairly often with them.

3 years ago

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Lynn Lheureux Smithfield, RI

Very knowledgeable customer service when you have an issue and need help. The service has cut out on only a few rare occasions like when a car hits a utility pole. The negative aspect of fox is the price and they have very little discounts.

3 years ago

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J Allen Pensacola, FL

The speed is good. However, the website doe a poor job of informing customers of how much data is included. It reads like 1 TB, but it's only 1280MB per month for $65. Must sign a 1 year contract. In order to avoid additional charges for going over the data limit you must purchase an additional data plan, with the cheapest being $49.99 per month. This changes my bill to $120 per month. I admit, I should have shopped around more but I was moving in to a new place and needed internet to work. If you have another choice, take it.

3 years ago Edited June 27, 2022

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LaVoya Searcy Siloam Springs, AR

I liked they gave us quick service. I called made an appointment and they came right out. Had service the same week we moved to our new home. What I didn't like was not being able to get them on the phone when I needed to.

3 years ago

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Latresha Holman Phoenix, AZ

Well I have been with them and it’s a lot of problems with my internet but one thing I can say is it’s always somebody 24 hour you can contact to help and also if you are having any trouble with anything reach out to them and they will do there best to accommodate you will the best help

3 years ago

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coyote480 Queen Creek, AZ

I cannot stress how BAD this company is. Unfortunately, Cox is the only option in my area. Their service is poor, with the internet failing several times a day. Also, they LIE about how many devices can be hooked up with their modem. They claim there is no limit, yet I have discovered that the limit is between 25 and 30. I attempted to hook up multiple security cameras and other devices, only to have the connection fail after 25. ALSO, they have tried, several times, to add false charges to our bill. It takes multiple attempts to get these charges removed. I reckon that many people will just pay the full bill without exploring what they are paying. I am not so gullible.

3 years ago

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Nursing for patients Tulsa, OK

Over all it is average. It freezes alot and some reason every month it says im used up my whole plan over the last few months and using it less actually. Even upgraded and get the same thing. I only have internet and no cable.

3 years ago

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cmill009 Destin, FL

Had no issues when we lived in Virginia, but since moving to Florida the wifi is unstable. More often than not my phones internet is better. We have the 100 MG package so we shouldn't have an issue. We've had techs come out but our issue hasn't been resolved.

5 years ago

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Josh Harold Dallas, TX

I’ve had cox for years now, we haven’t had many problems but every now and then the internet will stop working and we will have to call and get it fixed.

5 years ago

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DeeDee G. Dallas, TX

It's a great internet service, the only problem I had with it was that sometimes the internet goes out and I have to call cox the customer service is sometimes poor int he fact the directions can be hard to follow.

5 years ago

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Kaitlyn Rios Ogden, UT

Cox Internet providers are pretty great. They give me pretty quick access speeds and the service is flawless. My internet network never goes down. Pretty reliable for a good price.

5 years ago

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Paul Langley Mesa, AZ

It seems that my internet gets slower and slower every few months. Of course, the "solution" is to pay more for more bandwidth. I've done that and it still seems slow. All things said, Cox is better than the local alternatives.

6 years ago

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Melissa Carreno Mesa, AZ

cox is the verizon of the internet services. you pay what you get for. Good service, but for some reason it cuts out from time to time...grrr! But great customer service.

7 years ago

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Jess Root Gilbert, AZ

I had the service and it got too expensive. Speeds are faster than other services but you pay for it. Decent promotions, but price jumps. Customer service is okay on the phone.

7 years ago

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Nathan Layton, UT

When I lived on the east coast this was pretty much the only option we had for internet. They had good customer service but I felt that I payed a little bit to much for what I was getting. Overall its a good Service.

7 years ago

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Scott Collister Bixby, OK

Constant internet issues, have had a service tech out multiple times and went through 3 routers. Turns out it was a connection infrastructure issue at the street. Was charged a bunch of money for nothing but problems. Complete waist of time and money

2 years ago

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Renee Antunez Phoenix, AZ

I had the worst experience with Cox last night, they work on commission. Customer service representatives hustle and lie to get you to sign up, after running a soft credit check, they had HIDDEN FEES, 3 hours on the phone. FALSE ADVERTISEMENT DONT TRUST THEM WITH YOUR PERSONAL INFORMATION.

2 years ago

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Amanda Barnes TX

Cox internet is TERRIBLE!! Internet frequently drops for no apparent reason. There’s only 2 of us and we don’t use that much data. Unfortunately we have no choice but to have Cox because of where we live, otherwise we oils have dropped Cox a long time ago.

3 years ago

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Erik Lewis Minneapolis, MN

Decent service and setup was easy. They let me bring my own cable modem which not every provider allows.

3 years ago

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CoasterRider Show Low, AZ

I had Cox Internet service for many years and never had any complaints. Their service was top notch and customer service always excelled.

4 years ago

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vincenzo luongo Ontario, CA

3 weeks now into mlb playoffs and yet I have an issue that is on their end which the message on the screen clearly states, multiple attempts with customer service have failed so their solution is to send a technician at my cost to fix the problem lol what a joke, still waiting for a solution, stay away, never again cox, worse ever.

5 years ago

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Marc Peterson Omaha, NE

I’ve had service with them for 17 years, always fast and reliable, only issues have been on my end

5 years ago

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Martha Redsecker North Las Vegas, NV

Support always available! I have used them for many years, but moved to Century Link a year ago, and quickly returned for the excellent service.

5 years ago

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Bruce Kolk Los Angeles, CA

After Cox telling me how great panoramic WiFi was. I thought I would try. Well after Coronavirus ends, I’m telling them to take the CRAP out of my house. Biggest lie ever! Sit on patio and get neighbors WiFi , which is locked, but can’t get mine. Calling Best Buy for evaluation and going with them. Don’t waste you money on Cox CRAP!

5 years ago

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Dennis

Cost is way to high for what you get. Their fast internet is not very fast. We cut back on cost and stepped down one level and only saved 5 dollars a month. Not worth it

5 years ago

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Frank

Have had very few outages or issues. Always respond promptly when I need their assistance. Solid ethical company.

5 years ago

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Kimulet

I've been a customer for over 25 years. I've seen the customer service deteriorate as they have grown and upgraded equipment.

5 years ago

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Jeffrey C Fawsett

The Cox internet is very fast, their cable television meets my needs and the phone service is also good.

5 years ago

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Thomas Bekey

It works most of the time. When it stops they can usually fix it either electronically or by coming to the house

5 years ago

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Betty

Occasional service interruption. Can be challenging to contact a person when the system is down. We have phone/internet together!

6 years ago

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Bill D.

I am mostly satsfied. I just wish the wifi signal was stronger and pricing was lower, considering the number of customers that they serve.

6 years ago

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Iskandar Odinaev Omaha, NE

Billing department is terrible. Was getting transferred from one person to another. Spent 3 hours and 40 minutes combined. It seemed like no one wanted to do the job. They are willing to to simple transactions like accepting a payment, but when it comes to fixing issues, no one knows anything.

6 years ago

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Susan Fowler-Hentzler Topeka, KS

Customer service is horrible. My son got deployed with the army and Cox would not cancel the account because it was not my son making the cancellation. Cox kept saying he personally had to walk in or call. His wife was treated poorly. What part of deployment does Cox not understand?

6 years ago

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Tanner Cook Gilbert, AZ

Cox offers the fastest high speed internet at reasonable prices. They always have customer service available to chat with which is a plus.

6 years ago

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Donna L Brown

They are adequate for my needs. Had a bit of a problem when installer cut the TV cable, but customer service sent out someone to fix it.

7 years ago

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Janice Muzzi

Most of the time the service is fine- speeds are good for my needs. Every once in a while there is a glitch and service is stalled or slow.

7 years ago