Name: Cox Internet
Rating: 3.9

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DealStar South Jordan, UT

Simply the BEST Internet provider. If you have access, I highly recommend COX for your internet and cable needs. They are trustworthy, dependable, and have good customer service.

2 years ago

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Carol Dreiling Wichita, KS

I have had Cox as my Internet provider for several years because Cox provides excellent service. Whenever I contact Cox questions or issues I have are resolved, usually the same day.

2 years ago

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Dr Al Sarno Manhattan, KS

Cox Internet is fast and reliable. They text me on upcoming outages or sudden outages and keep me posted! Outages are infrequent and customer support is friendly and professional while being very helpful!

2 years ago

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David Wilhelm Escondido, CA

The service is very good and they are always ready to assist you online or over the telephone if you have any questions about their service. I like that my telephone, internet and tv service is bundled together.

2 years ago

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Tracy Scott Las Vegas, NV

I’ve always been treated fairly. They’ve been extremely helpful and efficient with delivering products to home and answering and solving problems. The 4 stars is only due to the monopoly of them being the only choice we have for a provider.

2 years ago

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terry r Las Vegas, NV

Cox is a pretty good cable company but they do have power outages in the Las Vegas area more frequently than most and they are very expensive. I had Cox internet services for nearly two years and my monthly fee was nearly $200.00 and I could not get them to lower my rates. I switched to DTV for a lower rate.

2 years ago Edited April 4, 2022

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Albert Eribes Chandler, AZ

So far my experience has been positive. I would have rated Cox 5 stars had it not been for the disinterested worker at the Cox store I went to in Mesa, Arizona. The customer service representative I spoke to was great however!!

2 years ago

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Moses F. Chandler, AZ

Excellent cable service & good service time response. Quality pictures & selection of programming. We have enjoyed Cox internet & always had a Strong signal with no interruptions.

2 years ago Edited January 21, 2022

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Austin Tempe, AZ

Customer service is typically a downfall for Cox. I currently use this service as it is the only service available in my area. For the fact that we pay for 500mbs and usually push somewhere between 150-300Mbps, I think they are over charging and throttling the internet speeds to their customers. Therefore they will lose a star on that. Plus, the service is spotty and their modem that you can rent, DO NOT!! Go out and buy your own as the one rented is a hassle and does not work well at all.

2 years ago

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Tate Huber Phoenix, AZ

We switched to Cox about 2 years ago and the service has been great. It might be because we switched from a pretty bad provider, but we rarely face any issues and the customer support team is always able to help.

2 years ago

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tommy melvin Henrico, VA

I set my parents up with Cox a long time ago and they have never had issues. Easy set up, great customer service for their questions, quick repair when necessary, easy install.

2 years ago Edited February 22, 2022

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BlancheL

I enjoy the service, there are times I question the rates. However when I call the customer dept to discuss why my bill increased, the reps are very understanding and help me to understand the billing part and keep my sale payment

2 years ago

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P. Pollock Laguna Niguel, CA

Regrettably, the area in which I live is ONLY serviced by Cox and TV reception without cable is pitiful here. So I m over a barrel with Cox as the only provider. Issues: 1) I pay extra for a recording box. The system fails occasionally and they have to reset the box, which in turn, erases all of my saved programs . Is there any compensation for this? Heck no. 2) Compared to Time Warner which my friends have about 20 miles away from here, the COX service is WAAAAAY over priced for what you get. 3) They only offer TV service in "packages" Ther packages force you to pay for stations in languages you can never understand. Forgive me for not speaking Korean so that I an actually understand what I am paying for. 4) Much of what they charge you for in that package are shows trying to sell you something. What? I have to pay to watch you try to sell me something I do not want and will never buy?

2 years ago Edited December 30, 2021

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jkenny90 , TX

Cox offers the most reliable internet service in my area. I never have problems with my internet connection and the speeds are just what I need. However it is more expensive than other internet providers I have used in the past with similar reliability and service.

4 years ago

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Ed Clark Mesa, AZ

I have use their Internet service for over 20 years. I have found the service to be very reliable. I have experience very few service outages issue. When I have needed assistance they have been very helpful

5 years ago

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KayCee Belka Derby, KS

We have had Cox internet for about four years now. In the beginning, our cost and experience was pretty good. As time has gone on, however, our prices have been raised a couple of times. We have called on a few of occasions to receive assistance, and have been mostly met with a runaround and not a lot of helpful information or service. Overall, our experience has been okay. My rating would be higher if they had better customer service.

5 years ago

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Reese Pleasant Grove, UT

I have used Cox Internet before, when I lived in Las Vegas. It was fast and easy to use and very reliable. I loved that I could bundle it and that they could fix the price for a long period of time.

5 years ago

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Jenny whipple Mesa, AZ

Cox is our current internet service provider. In our area Cox is the best option for high speed internet service. With Cox our internet connectivity is reliable. Calls to the service line are helpful and lead to positive resolutions of any problems.

5 years ago

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Kymberlee Yack Orem, UT

Cox has been super great for me and my family! their internet is always fast speed and doesn't lag, and if i happen to have any questions or concerns their customer support team has been nothing but great when i need them!

5 years ago

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Amber Gilbert, AZ

So far super fast internet. I have multiple computers and game stations working at once and the internet is running smooth for the most part. Customer services is quick and easy to use from the chat app

5 years ago

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Jeffrey Salas Gilbert, AZ

I signed up for Cox internet when I moved into my new apartment, I've have them for about 1 year and half and haven't had 1 service issue. Great speeds of internet for the price I'm paying.

5 years ago

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Alex miller Gilbert, AZ

Cox Internet is extremely fast with 100 megabits per second streamed to my house. Its great for playing video games to streaming videos to my television. Overall great product.

5 years ago

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Amber C Frey San Diego, CA

I've had Cox for years and have never really had any complaints. Really good quality service, and whenever there's an issue with the cable box or anything they are out pretty quick to replace it or fix the issue.

6 years ago

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jenny Gilbert, AZ

We have had Cox internet in our home for 13 years. We have had the occasional time where the service has been interrupted, but overall we are very happy with the service. We are able to use several devices as well as stream movies at the same time without problem.

6 years ago

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Hannah Cummins Gilbert, AZ

Cox is easy to use and their "panoramic" wifi works amazingly. The installation was quick and the workers were professional. I haven't had any problems at all for the past year using their internet.

6 years ago

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Rob Whipple Mesa, AZ

This provider is faster that other options in the area. There are still lags and some difficulties, but that will occur with any provider. A little more expensive than others. Fairly fast at resolving issues if we need to contact them via phone.

6 years ago

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Joanna Hester Gilbert, AZ

We have had Cox for a few years. On two occasions, our modem went out. I called customer service and they sent a tech out the next day to replace our modem. The tech was friendly and fixed the problem quickly.

6 years ago

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Ilan Forsayt Scottsdale, AZ

Five times I’m cold and told him I working in stock market and I have to have good Internet. They send me twice somebody to check the Internet I paid for that twice $70 and then I’m upgrade my Internet to $110 and it’s still the same problem when I’m cold they told me go to Cox and change the router after all that I need to go it’s disgusting and I wish some companies wake up and bring to her better customer service, and better Internet!!!!!

1 year ago

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a fish Macon, GA

Insanely slow, you complain about it to the company, and they say it's your fault. The people that supposedly "help" you fix the internet outages that happen every week are scripted to say that it has nothing to do with Cox, but it has to do with your router. In my area, they don't give you the internet you paid for, and it is always slow. However areas north of me get amazing fast internet. The company seems very bias.

1 year ago

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Stephanie Faenza Phoenix, AZ

Got told we could have the higher package, went to purchase it then was told our modem couldn’t handle it so they dropped it to the lowest package. $50/month but not a lot of download space

1 year ago

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Alaina Tucson, AZ

Worst internet provider I have ever had. Intermittent connectivity. Zero help. You have to pay a service fee for them to come out to your residence for their equipment failures. Monopoly of internet providers where I live in Vegas. Impossible to talk to someone, unless you want to pay $10 a month for “24/7 help..” When did we have to start paying companies for customer service that I already am paying a crazy monthly fee for service? This is just a hard pass. If you have any other option- go with the other company.

1 year ago

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Emma Morrill

Cox is terrible. They price gauge and then don’t deliver on the service you’ve selected. I paid for internet services where I had less than 10 MBPS download speeds despite being on the 50+ plan. Their reasoning was the cables were old in our apartment. Instead of fixing the issue they plugged in our TV somewhere else. There was no money given back to us despite paying for a service we didn’t receive for months.

1 year ago

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Barry English Green Valley, AZ

I purchased cox for the speed and upload speed. Very expensive compared to where I used to live. Now Jacked the price up after a year so 2 times what I was playing for fiber optics before I moved. The reliability is the main issue. have at least 1 hour network outage every week( during day time hours).

1 year ago

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S Slate Pensacola, FL

Had cox internet for 3 years in Escambia county Florida. Approximately 20% of the time are internet did not work It would just shut off. Cox said it wasn't worth the money to repair it but still wanted us to pay full price. Worst internet company we have ever worked with had to switch to AT&t By the way our internet has not dropped once. My final thoughts Cox internet sucks

1 year ago

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Laura Galindo Aliso Viejo, CA

We are happy with the offer & service we were offered , I recently added my mom to try it out, & programs offered by cox.

1 year ago

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Matthew Locke Tucson, AZ

Has great internet service great customer service and they have great camera plans also for all your home security needs.

2 years ago

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Rachel Ramey Mesa, AZ

This is the most overpriced internet service. I do NOT recommend them. They have a one time “fee waiver” which I have never called to use but now saying it’s automated now that I called to question my bill that is $100.00 over what I normally pay. I’ve been on hold for at least an hour. Please use other internet services if you can!!! I just waited for a supervisor for an hour and got hung up on!!! We’re having a new internet service coming, Cox’s customer service is the absolute worst!

2 years ago Edited June 7, 2022

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Jacob Luttbeg Atlanta, GA

Internet went out for 30 minutes, called, was hung up on. Called again and was told I would have to play 75 dollars for a technician to visit only if the issue wasn't on their end. I live in an apartment which would than have to inspect if the issue wasn't on their end. I pay 83 dollars a month for service that provides 1/5th of the mbps that it is intended to offer. Horrible, but what is suspected of a monopoly.

2 years ago

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Gabriel Sanchez Phoenix, AZ

With constant speeds over several devices. Cox high speed interest has help my family with working and going to school from home.

3 years ago

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myron wynn ,

I don't like how cox can raise your bill with out telling you. I don't like that I can't cut just my cable off with out having to pay big cut off fees. The fee to cut off my cable was $80 now bec I waited 2 or 3 months its $110. They don't tell you everything when you set you plan up then they try to make you feel like your crazy telling you it's always been like this. My bill went from $120 to $150 in 2 months. So at the end of my term I'm cutting it all off. Never again very very disappointed

3 years ago

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VF New Orleans, LA

This is a terrible company. I have been paying for premium internet at 150 mbs in New Orleans. yet i mostly get 10-20 mbs at best. It often fails completely Their customer service number is awful. They lie to you a lot. Their technicians dont know what to do other than reboot the modem and their managers give you smooth talk but dont mean anything they say. This happened with Seth last month and Sara on 1/16. Sadly they have a monopoly. If they had a good competitor they would be out of business

3 years ago

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Dmitriy Suyurov Everett, WA

The worst customer service ever. Nobody knows how to help you; they will transfer you around hoping the next guy/gal will know how to help you. Their billing is the most confusing and no one can explain what they are charging you for. They have no problem charging you extra each month. Can't wait for the contract to end.

3 years ago

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Rylee Licano Phoenix, AZ

We are having to upgrade our data due to kids having to be online school and I work from home. We called Cox and they told us to get gigablast and it was unlimited. They sent us the wrong box so my husband had to call them and was then told that we were lied to. To get unlimited we had to pay more money. He talked to a manager and they refused to honor what they told us. Cox should be ashamed for telling us one thing and then refusing to honor their word. Sad part is we are stuck using Cox because no other internet company has the speeds we need in the area.

4 years ago

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Kent Jensen Newberg, OR

the Equipment had to be changed 3 time to find a box that worked out of the technicians van. Customer service is more interested in selling upgrades than helping with problems. Same as most providers.

4 years ago

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Janet D Bartels Sierra Vista, AZ

We had issues of our internet dropping a lot. Techs came out several times and nothing changed. Finally they put in new coax cable and that did the trick.

4 years ago

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Me

If I want better inter net. It's 120 a month , then the easy internet hook up I can't use the 300.00 WiFi they wanted to have. After sitting on the phone for 1 hour I get to talk to someone ''

4 years ago

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Peter Duffy

I've always had decent service from Cox. I may not always get the advertised speed I'm paying for (1Gbps) but the service is stable and isn't overly expensive.

4 years ago

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Morgan Lloyd Irving, TX

The internet has regular disruptions (I'm in OK). There is a data cap with very few notifications on updates. When you get to the end, it goes super fast and doesnt add up on the usage. I used 15% in 3 days towards the end of the month so that i would be charged overage before the month was over. They really seem to take advantage of their costumers and there costs are ridiculous in camparison to other providers I have used.

4 years ago

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Paul Fullerton, CA

If I could give COX a lower rating I would, I pay for 100MB broadband which they say is available to my apt. In the evening I get 1-2mbps it’s appalling. I phone to complain and the service is no good. They blame my equipment rather than admitting they don’t have the bandwidth to support the speeds they sell. My router, tv and laptop are less than 6months old. Netflix struggles to stream...

4 years ago

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Robert Cassens

I like the internet however they price gouge. You can't get a decent price unless you take their bundle for products I don't use.

4 years ago