Name: Cox Internet
Rating: 3.9

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Fred Antrim Tucson, AZ

I had service with them over 18 years ago when I was a single bachelor. I reached out to them to compare costs and they said I had to pay a $200 balance before my NEW wife could put it in her name. The worst part of it is that amount was paid in my past bankruptcy. Also, every month your bill changes and not once did it ever go down.

1 year ago Edited November 30, 2022

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Trish webb Phoenix, AZ

Used this internet oroviser before my current company. Customer service was poor and plans were high. Not much support for installation and service can be spotty at times.

2 years ago

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Rick McMurtry Las Vegas, NV

Cox cable and internet are about the most expensive bill you will have to pay next to NV energy during the summer and of course rent. They are trying to charge me for router that was already in the house to begin with plus I already turned in the equipment. You will get good channels with just a antenna and stream Netflix or Hulu ect.

2 years ago

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Lorraine Z New Orleans, LA

I switch from Cox to AT&t because every 5 minutes I had to call someone out to do something with a box or something that wasn't working right. My mother still has Cox and her system goes down at least once every 2 months.

2 years ago

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Heidi Grosowsky Cleveland, OH

Friendly at the store level, nice customer service but the actual product is not that great. Limited number of devices allowed, slow speeds, intermittent buffering.

2 years ago

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George Fuller Sun City, AZ

Internet service is now almost dead-slow. They've recently upgraded their system but unless you lease a new router (or buy your own rather expensive one) you are SOL on the speed. Not happy at all.

2 years ago

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michael badran San Clemente, CA

Terrible, terrible, terrible, very high price with no great service , they have a monopoly in some areas that is why I am stuck with them, but before you sign note they make you pay a phone service that will never use $25 , they increase your price , they also dont give you great service don't sign , just find another service

2 years ago

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Lucy G Johnston, RI

My internet needs to be always rebooted and prices just get higher for loyal customers so do they appreciate your business because the longer you stay the higher the bill gets

2 years ago

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Carolyn Hazleton, PA

Good company for internet and cable services. Customer service answered all my questions and concerns along with resolving my issues.

2 years ago

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Rustys777 Morganton, NC

Fast connection and friendly and helpful customer service. Amy issue I've had has been quickly resolved

2 years ago

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WT

Cox sets you up to pay for the premium packages by offering just one type of programming in a higher tier to get folk to select the higher cost package. Their service is no better than their competitors.

2 years ago

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Heather Schmid Phoenix, AZ

Cox has been less than helpful in our area. We do not get good service and techs can’t pinpoint why (even though we have new wiring) and their only solution is to add wires on the outside of our house (ugly and not hoa approved and more money) not ever credited for days of outage. Do not recommend.

2 years ago

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Cayla robinson Sandy, UT

Cox internet is very quick with a ride range of areas that it covers. I am always able to use it anywhere I go! Would recommend to anyone that struggles with quick internet!

5 years ago

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Alyssa Scott Mesa, AZ

Expensive but has very fast good service. Cox internet is by far the best internet service provider.

5 years ago

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Fernando Delgado Tempe, AZ

This company is not helpful to loyal customers or provide a better service. I hate that I pay so much for my service to work half the time! The ONLY reason why I have this service is because the only other provider in my area is even worse, but the moment there's another provider my cancellation will be sent out.

5 years ago

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Isabella Mesa, AZ

It can be really good but we’ve been having lots of problems and we talked to them to get it fixed and it worked for a while but it’s messed up again which is frustrating

6 years ago

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Mike Harvey Gilbert, AZ

Still waiting for gigablast. other than that like the service do not have any complaints. Like the internet service and customer seervice is good.

6 years ago

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Danuel Allen

Fast speed in our area. Cost is reasonable. Make sure you have a fast modem to get the most out of what you are paying for.

6 years ago

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Deah Hamilton [Las Vegas HS]

I wish they had a better customer service to handle any issues that may come up.

7 months ago

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Delaney Rose Fisher Tucson, AZ

Cox is generally very reliable and the hotspot function comes in handy.

8 months ago

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Caleb Yingling Mesa, AZ

"High Speed" is a joke. They are marketed to have quality internet yet they always have the slowest wifi. They are way below the average in this sector.

1 year ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

Never had any connectivity issues and the price of the plans were great.

1 year ago

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Dustin Zucco Phoenix, AZ

My two stars is because their service price changes unexpectedly and they have best wifi but too unpredictable for changing prices

1 year ago

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Phyllis Kent Glendale, AZ

Great customer service. They helped me get a discount on my internet

1 year ago

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Danielle Jones Baltimore, MD

No 🌟 cox sucks do not waste your time or money called several times and they still have not correct the problem. D.jones I will be requesting refund

1 year ago

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scott harris Stone Mountain, GA

Techs always cancel visits with no call. They also increased price from $50 to $150 without notice. This company is awful and deserves to be shut down

2 years ago

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Leon Yoakum Los Angeles, CA

Using cox was so simple and easy to use and customer service was great

2 years ago

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Gary Sarasota, FL

I've had the best of service. No complaints. Great customer service

4 years ago

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Evelyn Tomchek Newport News, VA

The cost & speed need improvement. I'm not able to negotiate the cost of the service.

4 years ago

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TobySchuller Henderson, NV

They are very expensive. Raise prices without warning or notifications that they are raising prices.

4 years ago

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Elaine S. Stony Point, NC

From the time I signed up everything has been great!! No Problems

4 years ago

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Clayton Creekmore

Very satisfied long term customer .... don't need 50 characters

4 years ago

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Kathryn Langbehn

We can only use Cox where I love. Our internet is horrible. We lose it several times per day. WiFi connection that is. I bought a signal booster and it's still not helping.

4 years ago

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Karl Willig

Mixed. Sometimes really good; other times almost dismal. Service is above average.

4 years ago

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James & Peggy Gamboa

like everything except the cost, costumer service is really good. the support is very good also

4 years ago

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DianeN

I have a business account and I like that I can get service 24/7 ahead of all residential accounts.

4 years ago

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Doris M Johnson Omaha, NE

They have been very helpful and helping me coordinating my needs

4 years ago

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Catherine P. Marschner

Very good customer service; can improve with better access for hard of hearing people

5 years ago

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N Mallard

No problems and everything gets taken care of in timely manner

5 years ago

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Sherry Kempf Las Vegas, NV

No complaints!! I have 300 mgs and can stream on all devices with no issue!!

5 years ago

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Marci Tucson, AZ

Internet goes out periodically. customer service is good, operators are local not offshore

5 years ago

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Stan Raskow

Not good, call them and you get to talk to someone in the philipines that you cant undestand and they know nothing anyway

5 years ago

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Brenda Dubourg Denham Springs, LA

Have a lot of trouble staying connected. I'll be watching Netflix or Amazon prime and it will suddenly disconnect. It's very annoying.

6 years ago

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Deborah Brinn

Provide good service, consistent, comparable pricing and weather the storms

6 years ago

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Jacob Chesapeake, VA

Annual rate increases and you have to call to get the lower "discounted" rate. But they are bteter than Verizon.

6 years ago

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GEORGE KELEMEN

Highest speed, rarely a problem, fast technical support when needed

6 years ago

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Loretta Middleton

High speed works the majority of the time unlike others I've experienced!

6 years ago

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Jeffrey Dean

The internet is very inconsistent. The internet went off and on in the last two places that I got internet with Cox. This did not happen with Charter Spectrum nor xfininty.

6 years ago

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Christopher Michaud NM

Cox internet is by far the worst Internet I've ever had. I've called them multiple times to fix it and still nothing. I pay 90 bucks a month for garbage.

8 years ago

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Moises Martinez Los Angeles, CA

I’ve been using cox almost my whole life always reliable. You get what you pay for. They need to improve their communication with customer's

1 year ago