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Cox Internet

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5.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 10th, 2024

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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3.3

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450 Reviews

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Titus Manuk Kailua, HI

I can't praise Cox Internet Services in Henderson, Las Vegas enough! Their internet service has been an absolute game-changer for me. With lightning-fast speeds, reliable connectivity, and exceptional customer support, they have truly exceeded my expectations. Whether it's streaming, gaming, or working from home, Cox delivers consistently. I highly recommend them to anyone in need of top-notch internet service. Kudos to the Cox team for their outstanding service!

1 year ago

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Trish B Mandes Alexandria, VA

Cox was not our first internet provider. I chose Cox because the first internet provider was a disaster. We lived in the country, far from the suburbs, and getting access to the internet was difficult. I decided to try Cox. Oh, my! What a difference! The technician came to our house immediately. He installed exactly what we needed. Our internet was perfect. The signal was strong and quick. Our computers, tablets, and phones had immediate access. Over the years, if we needed some service, Cox technicians almost always could help us over the phone. If not, service was provided at our house either that day or the following day. We live in a condo now in the city. The service is still excellent. We would never use another internet provider besides Cox.

2 years ago

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David Lopez Jr Phoenix, AZ

Cox has always been our go to internet service provider. We have been with them since the early 2000s and have NEVER had major complaints or issues. Every time we call in for support for any concerns, Cox has always been there to remediate and help, additionally, even when a major issue occurs that causes to want to move, Cox has always made it right by giving us great retention offers that always makes us want to stay with them. We’ve always been so happy with their service at how fast it is and while it is a little more on the expensive side, it is well worth the price for the service and quality of service they offer. My only complaint is that when maintenance or outages happen, customers are not giving notice in advance, and I have always harped on to them about that and wish they would give us advance notice so we can plan accordingly if our services are dependent on work. Overall, with all my years with Cox, I would NEVER switch to their competitors EVER.

2 years ago

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Noa Ranoa Vista, CA

I recently cut the cable but i kept the high speed internet/gigablast. There's nothing faster... period. If you request, they come out and upgrade your cables and splitters. I pay 129.00 for gigablast with included data. 5 Stars.

3 years ago

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KW Phoenix, AZ

We used Cox home internet service at two different previous homes and were very happy with the service both times. I would've gladly kept their service at my new (current) home, but it's not available here (even though every surrounding neighborhood around ours has it). The upload and download speeds were very fast. Streaming movies worked great. The equipment was easy to use (just a little expensive to rent).

2 years ago

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Steven Shimmin Tucson, AZ

Moved to a new home and Cox was the provider in the neighborhood so we decided to give them a try. Basic internet and streaming service provided at a good price. Customer service is real strong and helpful in the few times, that we had a issue, easily corrected. Customer Service even informed us of a great government program for reduced rate internet which we were able to get on board with. Local store close by also if we need other things. I would highly recommend Cox Internet

3 years ago Edited July 18, 2022

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Cynthia Landing Forest City, IL

I was a happy to have service with Cox it was affordable, customer service was quick to resolve any problems they offered a wide variety of services including security service rather than having to go too another company instead of committing to two separate contracts with two different companies receiving my landline phone, internet and security service made my chose of being a Cox customer was an amazing choice

3 years ago Edited January 3, 2022

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Tami Allen Gilbert, AZ

Cox is our internet provider in our current home. They gave us a great deal on our start up, and gave us a great modem that has great range. We get great wifi coverage in our house, and our internet speed is lightening fast. The price is great as well for the quality of service. The company was easy to work with, and never gave us any problem. The install was fast and easy and we were up and running in no time. Great experience so far.

6 years ago

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TC B Florissant, CO

I was a customer when I lived in VA. No complaints about the service, as well as the customer service. There are different packages to choose from with different pricing to fit your household needs!

1 year ago

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Bridget Walker Bay Saint Louis, MS

Cox Internet is a great internet service provider. They came our to my house and had me up and running in no time. They have great prices and you can bundle up and save even more money.

2 years ago

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Luke Swierczynski Franklin, MI

Wish I could still use Cox, best value for fiber internet I've ever had. Sadly when I moved they were not available in my new area. If they ever expand I'm set to get alerts and would happily switch back!

3 years ago Edited November 30, 2021

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Joyce Schaaf Phoenix, AZ

they have my internet, phone(land line) and my cable. I have had very few problems with them over the life of my service with them. I have been with them since they became Cox and with the Companies before since 1983

4 years ago

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Eddie Rios Ogden, UT

Cox has been a stable and reliable service. They are well intentioned and provide great customer service. Broadband speeds are competitive for the price. Very happy with Cox Internet and would use them again!

5 years ago

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Leonard J Balon

I use Cox for our cable needs . Cox is a well known company used by everyone in the Arizona state area as the cable most used as it is reliable and is steady with a lot of channels to choose from.

10 months ago

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Milrose Nacpil Chula Vista, CA

We been a customer of Cox Internet for 10+ years now from Nevada now we’re here in California. We moved several times and getting our Cox internet to where we are was never a problem. Panoramic WiFi from cox internet is the best internet experience.

1 year ago

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Arooj Naeem Washington, DC

Cox Internet has been a reliable choice for me. The speed is consistently fast, meeting my household's demands. The customer service has been helpful in addressing any concerns promptly. While the pricing could be more competitive, the overall performance and reliability of Cox Internet make it a satisfactory option for my internet needs.

1 year ago

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Robert Horn II Pahrump, NV

I received fast internet connections using Cox and rarely had any issues with it being down. The monthly rate was very reasonable. When they came to install, the technician was very knowledgeable and explained a mesh network to me. That was very helpful and increased my wi-fi reception.

1 year ago

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Shanna Bird Portland, OR

I had cox for over 20 years until I moved out of its coverage area. Never thought about using another company. I grew up having Cox Cable and then when internet came around there was not even another choice we stuck with Cox.

1 year ago Edited July 12, 2023

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Jeremy Summa Inverness, FL

I was only in the cox coverage area a short time but what I can tell you is that it was great service and the customer service department was very accommodating. I had phone and internet and from start to finish I didn’t have one drop.

1 year ago

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Rayne Storm Cleveland, OH

Cox was great service and price was very affordable. If I went over the amount I was suppose to stay below they would suggest I upgread to a higher data amount but I just said no and tried to cut back on how much I used. They never charged me extra or slowed my speed.

1 year ago

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Arif Hussain Chandler, AZ

We have been using Cox Internet for over 10 years and main reason for sustaining Cox Internet is very dependable and great service. We had no interruptions and if any issues they resolve immediately. Many other Internet companies approached for switching but we refused to switch as Cox Internet is dependable and reliable provider

2 years ago

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Cierra Gohlke Auburn Hills, MI

I had Cox internet when I lived back home and it was honestly the best internet provider. Their customer service was great and always available to answer any concerns or questions we had. The price was great, too! Couldn't have asked for a better service. Thanks Cox!

3 years ago

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Wendy Shaw Queens, NY

Cox internet delivered fast down load speed. Reasonable data usag terms, with no throttling. Delightful customer service. Affordable for my budget. Easy to sign up on-line.. Also easy to bundle Cox cable internet with cable tv and other services. Variety of plans and options that fit my needs.

3 years ago Edited March 4, 2022

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J. D. Maney Pensacola, FL

I have been a customer of Cox Internet for almost 3 years now, and have been and continue to be very satisfied with the internet service I receive from Cox. They are prompt in their response(s) to any question(s) I might have, and their customer service representatives are knowledgeable and friendly. I am one VERY happy customer!!

3 years ago

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INCOGNITO Las Vegas, NV

What i like about Cox Internet is that I can pause. Block. Reboot my modem. And adjust the settings to make my internet visible or invisible. And I can control what my kids have access to ASWELL. I get alerted when suspicious activity is detected.

3 years ago

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Jacobrobot321 Baton Rouge, LA

Wish it was more available in rural areas. Have it at work and its great. Limited to dsl at home. overall the internet is good, but we’ve had a team come out multiple times to fix our dsl and they even tripped up a wire!! It got compensated with a new router though!

5 years ago

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Derrian Tallahassee, FL

My family and I have stuck with Cox Cable and Internet for years! We switched companies when we moved and it wasnt local anymore, and no company matches Cox's deals and high internet speed. Once I moved out of my parents house I immediately got Cox internet as well and i will continue to keep them as long as possible. Highly reccommend!!

5 years ago

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Michael Seth Manwaring Chandler, AZ

I have Premier Internet Service from Cox (I live in 85225). The connection has always been very reliable and fast. There were a couple occasions right after it was installed when we needed a tech to come out and amplify the signal for us. Those techs were courteous and expert.

5 years ago

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Donna Williams Phoenix, AZ

I love Cox! They have the greatest bandwidth and best customer service ever! I rarely if ever experience going offline and being left without a connection. Their product and service is superior to Centurylink and other companies. Would never trust my internet to anyone else!

6 years ago

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Eric San Diego, CA

Its not bad but I had no other choice as they are the only provider in my area which seems a bit silly. With that being said I don't really have any complaints. The customer service rep that helped me get set up was great, personable and patient.

6 years ago

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Michael

For the most part very good. Some of their installers have zero experience, so you have to question their experience before allowing them to work in your home.

5 years ago

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Amanda Wilson Charlotte, NC

Cox internet service has been around a long time and they are great they get channels that nobody else gets they have satellite I just love them I would always use them a cheap with a lot of channels

1 year ago

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Colleen Virginia Beach, VA

Super easy to get set up when I bought a new home and moved from out of state. Everything was waiting for me when I arrived and I just needed to plug the modem in and get to work.

2 years ago

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Walter Mruk New York, NY

I've always thought that Cox was number one and all the other internet providers just copied everything Cox did and that's why I've started with Cox and stayed with them since the beginning!

2 years ago

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DealStar South Jordan, UT

Simply the BEST Internet provider. If you have access, I highly recommend COX for your internet and cable needs. They are trustworthy, dependable, and have good customer service.

2 years ago

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Carol Dreiling Wichita, KS

I have had Cox as my Internet provider for several years because Cox provides excellent service. Whenever I contact Cox questions or issues I have are resolved, usually the same day.

2 years ago

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Dr Al Sarno Manhattan, KS

Cox Internet is fast and reliable. They text me on upcoming outages or sudden outages and keep me posted! Outages are infrequent and customer support is friendly and professional while being very helpful!

2 years ago

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David Wilhelm Escondido, CA

The service is very good and they are always ready to assist you online or over the telephone if you have any questions about their service. I like that my telephone, internet and tv service is bundled together.

2 years ago

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Moses F. Chandler, AZ

Excellent cable service & good service time response. Quality pictures & selection of programming. We have enjoyed Cox internet & always had a Strong signal with no interruptions.

3 years ago Edited January 21, 2022

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Tate Huber Phoenix, AZ

We switched to Cox about 2 years ago and the service has been great. It might be because we switched from a pretty bad provider, but we rarely face any issues and the customer support team is always able to help.

3 years ago

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tommy melvin Henrico, VA

I set my parents up with Cox a long time ago and they have never had issues. Easy set up, great customer service for their questions, quick repair when necessary, easy install.

3 years ago Edited February 22, 2022

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Ed Clark Mesa, AZ

I have use their Internet service for over 20 years. I have found the service to be very reliable. I have experience very few service outages issue. When I have needed assistance they have been very helpful

5 years ago

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Reese Pleasant Grove, UT

I have used Cox Internet before, when I lived in Las Vegas. It was fast and easy to use and very reliable. I loved that I could bundle it and that they could fix the price for a long period of time.

5 years ago

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Kymberlee Yack Orem, UT

Cox has been super great for me and my family! their internet is always fast speed and doesn't lag, and if i happen to have any questions or concerns their customer support team has been nothing but great when i need them!

6 years ago

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Amber Gilbert, AZ

So far super fast internet. I have multiple computers and game stations working at once and the internet is running smooth for the most part. Customer services is quick and easy to use from the chat app

6 years ago

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Jeffrey Salas Gilbert, AZ

I signed up for Cox internet when I moved into my new apartment, I've have them for about 1 year and half and haven't had 1 service issue. Great speeds of internet for the price I'm paying.

6 years ago

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Alex miller Gilbert, AZ

Cox Internet is extremely fast with 100 megabits per second streamed to my house. Its great for playing video games to streaming videos to my television. Overall great product.

6 years ago

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Amber C Frey San Diego, CA

I've had Cox for years and have never really had any complaints. Really good quality service, and whenever there's an issue with the cable box or anything they are out pretty quick to replace it or fix the issue.

6 years ago

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Hannah Cummins Gilbert, AZ

Cox is easy to use and their "panoramic" wifi works amazingly. The installation was quick and the workers were professional. I haven't​ had any problems at all for the past year using their internet.

6 years ago

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Joanna Hester Gilbert, AZ

We have had Cox for a few years. On two occasions, our modem went out. I called customer service and they sent a tech out the next day to replace our modem. The tech was friendly and fixed the problem quickly.

6 years ago