What started as a small family business in the 1930s has eventually become a household name in the internet service industry. Throughout their history, CenturyLink has continually acquired other companies and businesses in order to better serve their current and future customers. These expansion efforts have lead them to become the third largest telecommunications company in the United States. They serve 50 states with their extensive fiber optic networks. Recently, CenturyLink has expanded even further to offer entertainment services like Century Prism and Direct TV. Their great customer service helps each of their customers have a unique, positive experience.
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- Fast service speed
- Pay for speed not a package
- 24/7 technical support
CenturyLink offers a wide range of internet speeds for their customers. These speeds are very specific to an exact location and vary depending on the area. Even though general available speeds are not given, customers can know that their speed could be as fast as 1 Gbps. That top possible speed is extremely fast, especially compared to the available speeds from other internet service providers. Customers who need very fast speed would benefit greatly from checking with a CenturyLink customer service agent to see what is available in their area.
Pay for what you Use
CenturyLink offers their services to customers in a unique way, customers pay for what they receive. The majority of these companies explain that speeds do vary based on the exact location, but still offer packages. CenturyLink stands out among the industry for the way they offer services to their customers.
Some other beneficial features of CenturyLink's business procedures make them a good choice for internet service. They offer 24/7 technical support to all of their customers which is very convenient. If a customer is not satisfied with the services they receive from CenturyLink they are protected with a 30 day money back guarantee.
- Contract required
- Possible data limits
One negative aspect of CenturyLink's services is the need for a contract. They require every customer to sign a one year contract in order to get the service hooked up. A contract requires customers to pay for their service for that allotted amount of time. If the customer needs to end their service, they will have to pay an exit fee to cancel that contract. While there are internet service providers who do require contracts, most companies in this industry do not require contracts from their customers.
Possible Data Limits
Unfortunately for CenturyLink customers, they also may have to watch out for data caps set up by the company. This means that CenturyLink has set limits for how much of the internet their customers can use in any given month. Internet service providers do this to try to control the available speeds for all of their customers and make sure the system functions properly, but it can be a drawback for customers. CenturyLink customers who exceed their data limits will not be required to pay an overage charge. When a customer goes over their limit, they will receive a notice and then depending on the health of the overall network different actions will be taken.