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CenturyLink

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816 User Reviews

5.1

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Author: Kaitlyn Short

LAST UPDATED: July 15th, 2024

While the company started as a small family business in the 1930s, CenturyLink has eventually become a household name in the ISP industry.

CenturyLink has a history of acquiring other companies to increase its nationwide reach. These expansion efforts led CenturyLink to become the third largest telecommunications company in the United States. It serves all 50 states with its extensive fiber-optic internet networks and DSL service.

CenturyLink offers Price for Life plans that don't have a contract and boast download speeds as high as 1 Gbps (1,000 Mbps). Customers can choose plans that have a data cap of 300 GB or plans with unlimited data.

Recently, CenturyLink has expanded even further to offer entertainment like Century Prism and DirecTV service. If you're interested in purchasing phone or TV service in addition to internet, you can bundle services to save money. 

CenturyLink strives for great customer service to help each of its customers have a unique, positive experience.

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The Good

  • Fast Speed Available
  • Contract-Free Price for Life Plans
  • No Overage Charges
  • 24/7 Technical Support

Fast Speed Available

CenturyLink offers a wide range of internet speeds for its customers. These speeds are specific to an exact location and vary depending on the area, but they are typically among the higher speeds in the industry. In some areas, customers can have a download speed of up to 1 Gbps (1,000 Mbps) in major cities with fiber-optic availability. This top possible speed is one of the fastest internet speeds available on the market, especially compared to the available speeds from other broadband providers. 

Upload speeds range between 256 kbps and 5 Mbps. If you need a high-speed internet connection, check with CenturyLink customer service to see what is available in your zip code.

Contract-Free Price for Life Plans

Like most ISPs, CenturyLink offers packages based on speed. You can determine what works for you based on the devices you'll use and the number of people in your household.

If you sign up for internet service online, CenturyLink offers four plans that don't require a contract in most states. The rates for these plans won't rise if you keep the plan without making any changes (like an address change):

  • 20–140 Mbps — $50 per month
  • Fiber Internet 1 Gbps (1,000 Mbps) — $55 per month

You probably won’t need a contract, because CenturyLink can typically offer its packages on a month-to-month basis. You don't need to worry about pricing increases, an early termination fee, or rate changes. 

CenturyLink provides reliable internet for a home Wi-Fi network. The company also offers good internet security and backup services with its internet packages through Norton by Symantec. 

Making payments each month for internet is easy to do through an online CenturyLink user account.

No Overage Charges

You may have to watch out for CenturyLink's data caps; it's something that a few CenturyLink customers complain about.

CenturyLink sets limits for how much of the internet its customers can use in any given month, which is 1 TB. This is a generous amount of data, so most customers won't surpass it. Internet service providers do this to try to control the available speeds for all of their customers and make sure the system functions properly, but it can be a drawback if you use up a lot of data.

CenturyLink customers who exceed their data limits will not be required to pay an overage charge. If you eat up too much data, you'll receive a notice. CenturyLink might slow your service down.

24/7 Technical Support

The company offers 24/7 technical support, which is very convenient. If a customer is not satisfied with the services they receive from CenturyLink, they are protected with a thirty-day, money-back guarantee.

Be aware that some customers complain of poor customer support. Reviewers note that phone communication with CenturyLink takes a long time, and technician visits are sometimes missed and rescheduled. This is a frequent complaint in the ISP industry. Test out your commununication with a customer service rep through your preferred method of contact to get an idea of the average wait time and quality of response.

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The Bad

  • Variable Speed Availability
  • Variable Price for Life Availability
  • Additional Fees
  • Customer Complaints

Variable Speed Availability

Not all of CenturyLink’s plan options and speeds may be available in your area. Fiber is typically available in select urban locations.

It is easy to view plans that are available in your area on CenturyLink’s website. Rural areas are more likely to have access to DSL service and slower speeds.

Variable Price for Life Availability

The CenturyLink Price for Life guarantee isn't available in all 50 states. Check to see if CenturyLink allows a package with a Price for Life guarantee in your area.

Additional Fees

CenturyLink charges additional fees for the following:

  • Modem rental — $10 per month or ~$150 one-time purchase
  • Installation — $125

The modem one-time purchase cost varies but is no higher than $150. Be sure to ask what the cost would be to you if you purchased it one-time versus paying an extra $10 monthly rental fee.

Some areas may have an option for self-installation, which is free.

If your plan with CenturyLink is based on a contract agreement, then you may be subject to an early termination fee if you end the contract early.

Customer Complaints

Customers complain about a variety of issues with CenturyLink, including poor customer service, connection issues, and connection speeds lower than their advertised plans. Be aware that most internet providers have similar complaints.

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The Bottom Line

In recent years, CenturyLink has become one of the biggest broadband ISPs in the country. Its broadband internet service is available in all 50 states. But be warned: each specific address has different high-speed availability.

One perk of CenturyLink is that the service is month-to-month without a contract. This gives customers more flexibility.

Before signing up for CenturyLink, be sure to pay attention to additional fees — setup and equipment — and the offerings available in your area. As with any internet service provider, read the terms and conditions before signing up for service.

Overall, CenturyLink provides quality service with affordable prices. Potential customers should consider CenturyLink when choosing an internet provider.

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User Reviews

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2.7

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816 Reviews

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1 grade

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RONALD WHITE Phoenix, AZ

We have been with CenturyLink for well over 7 years now. We have never experienced the problems that some of our neighbors have had with the competitor internet company (which has been having many problems with slow internet service or no internet service). We are on their Price for Life program so we never see any price increases and have minimal connectivity problems...maybe reboot the router once a month or less. Internet speed has never been a problem even with streaming TV and 2 kids and my wife battling for bandwidth. I am extremely pleased with CenturyLink and I promote them as often as I can on NextDoor or Facebook neighborhood sites. Kudos to CenturyLink.

3 years ago

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Ryan Pleasant Grove, UT

Century Link was a life saver. In a world full of over over priced internet providers (I am taking about you Comcast!), Century Link provided cheap internet that fit all my needs. All I wanted was internet fast enough for streaming services like YouTube and Netflix at an affordable price. Century Link delivered. I pay less than $30 a month and have no problems streaming shows. The downside to Century Link is that you need a DSL Connection (phone line) in your house. You do not need to pay a phone bill but you do need the connection in your house. Thankfully the apartment my wife and I are in has one. I know friends of mine who pay $50-$70 for the same internet speed I get with Century Link. And I do not need to buy some stupid tv package. Why would I pay for cable tv when there is Netflix. You can't go wrong with Century Link!

8 years ago

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Chase Victorson Yonkers, NY

CenturyLink provides a decent internet service with a variety of plans to choose from. Their fiber-optic offerings deliver fast and reliable speeds, ideal for heavy internet usage. The company's customer service has received mixed reviews, with some customers reporting satisfactory experiences, while others have faced challenges with responsiveness and issue resolution. It's worth noting that CenturyLink's availability may be limited to certain regions, which could be a drawback for customers in areas where the service is not offered. Overall, CenturyLink can be a suitable option for those seeking reliable internet connectivity, but it's important to consider the availability and customer service track record in your specific area.

1 year ago

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Los Aurora, CO

Since having their services i haven't had any internet issues. I joined when they had the promotion of pay once simple price. My service fee is fixed and its what i like about this company. So many people have bad experiences with this company. You pay for get. People want flawless internet connections and speed for 20.00. Like I said, you pay for what you get.

4 years ago

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R. Coon

We have used both Century Link and Comcast for several years each, sometimes at the same time. We use internet service for our voip phone (various voip providers - Ooma at this time - but Voipo was really good too). Both had a tendancy to offer a low (reasonable) price (<$50) to get you in, then later start slipping in fees and charges or just raising rates. I would just wait for a good offer from the competitor and switch companies to keep the price down. I requested the cheapest / slowest plan CenturyLink offered and it seems to meet our needs most of the time. Occassionally I notice slowing during high usage time (like 4-7 right after people get off work), but rarely does it cause problems. When things are working as they should we can watch Netflix without a problem. I just tested internet speed on several test sites around 3:30pm and our download speed is around 7.5mbps and upload is 0.7mbps. We have had issues with latency a few times that showed up in our voip phone not working even though internet worked ok. Since we use different providers for internet and voip service there is a tendancy for one to point fingers at the other. Voipo was really great about testing our connetion and giving me hard data to give to our internet service providers to "help" them identify the problem on their end. Ultimately CenturyLink repalced the line to our house and did some line switching up on the pole which solved our problem. CenturyLink finally offered to lock our price in for life with a "loyal customer" discount. so we are $10/mo lower than normal cost on their most basic service. Although CenturyLink has stepped up when needed, it did take Voipo to tell them they had the problem. My mother-in-law also has CenturyLink and has had practically zero internet usability for months. She calls occassionally to complain but isn't persistant enough. That looks bad on them because her son tells her its because CenturyLink is no good and they need to switch to Comcast. I think CenturyLink and Comcast are similar in customer service, either one you must be persistant and patient to fix problems. CenturyLink is currently the winner for me because they offered to lock in my price. Frankly I can't justify more than $450/yr for internet service - I consider internet service a luxury item and could live without the voip phone since we have cellphones. I have better things to do with my money. I give a guarded thumbs-up to CenturyLink for (eventually) rewarding customer loyalty.

4 years ago

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Eddie Rios Ogden, UT

CenturyLink offers fast speeds at ridiculously low prices. What's more is you can lock it in for longer spans of time so your billing is stable, They are courteous and their technical help staff are amazing. While a complex problem can arise, they are well trained to fix issues and get you back on your way with minimal disruption. Can't ask for better.

4 years ago

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Roger Dee Creswell, OR

I beg to differ with Vartan gregarian . If you think CenturyLink is the worst try HughsNet. After that you will LOVE, Love, Love CenturyLink. I Just switched over and though I cannot get highspeed in my area it is the first rural provider that has offered consistent speed at a decent price. I have to admit that I have not had it long so maybe haven't had the experience to know better but after HughsNet I have to give CenturyLink a 5

4 years ago

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Ian Johnson Rio Rancho, NM

I LOVE that they offer 1G internet in my area and it is the same price as other competitors standard speeds (100-150Mbps). I am able to get much better internet for the same price? That's an easy choice. The only thing I don't really care for is that the service isn't always reliable. Overall, I have no issues connecting to the internet and getting decent download and upload speeds, but, more often than not, I am only pulling a fraction of what I should be. For example, on a normal day, I pull around 300Mbps Download. It's not bad, but it's definitely not nearly as good as it should be. I would still highly recommend them, though. No other provider can beat them in my area.

5 years ago

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Dan Czarnecki Saint Paul, MN

In the particular location of my apartment I've lived in for half a year now, we have only 2 choices for ISPs: CenturyLink and Comcast/Xfinity. Before I got into my apartment, I briefly stayed with some friends at their place, which had CenturyLink Internet and Prism TV. Overall, I was very pleased with both of those services, so I thought why not go with them for my Internet (plus, I already had a phone jack in a convenient place in my apartment so that made the choice of going with them even better). Didn't need Prism or traditional cable TV since I don't watch too much live TV other than sports. So because of that, I have PlayStation Vue for my TV service, and I pay only $35/month for that. For the time I've had my service with CenturyLink, it has been problem free for me. The speeds I have are the fastest ones I can get in my area, that being 40 Mbps down/5 Mbps up. Wish the upload speed could be faster, but at least it's faster upload speeds than with the 20, 12, and 7 down services (all of which are a pathetic 896 Kbps up). For uploading photos it's plenty fast, but when uploading longer videos, the slower speed is definitely evident. Nothing too unbearable though. If anything, it's nice knowing that I have fairly decent speeds without the worry of having to deal with slower speeds during peak hours that users of cable Internet have to deal with. That right there is one of the many reasons I'm happy I went with CenturyLink over Xfinity as I'm sure a good majority of the tenants in my building have Xfinity for their Internet as opposed to CenturyLink. My speeds are very sufficient for my usual YouTube and Netflix streaming, and it works great with my PlayStation Vue TV service as well. As you will see in my attached image, my speeds are actually a little faster than advertised, clocking in at 45.12 Mbps for the download and 5.12 Mbps for the upload. Speed tests that I run every now and then on speedtest.net and other sites clock in a little below what my modem configuration page shows because I of course use WiFi (with an AirPort Extreme), but they're still very respectable at 42+ Mbps down and just below 5 Mbps up with anywhere from 18-20ms in terms of my ping. In the grand scheme of things, CenturyLink is great, but only if you can get their 40 down/5 up service or their gigabit fiber service if available in your area. Unfortunately, in my parts it's only available in Minneapolis and its surrounding suburbs at this time, and plans for it to extend east over to St. Paul is currently unknown. Not a huge deal though, since I am very happy with my service I'm getting.

7 years ago

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AK Denver, CO

I have had Centurylink for Small Business for 2 years now. The service has been acceptable and the pricing reasonable. My one and only complaint is that when I signed up for service I was given discount pricing to sign up for 3 years of service. This was in April of 2019. At that time we had no COVID, or pandemic, or financial loss. Having a mandatory shut down of my business within 3 months of opening was catastrophic, and I have not been able to recover from that. As a result of the pandemic I must now permanently close my doors at the end of April 2021. The penalty for shutting off my Centurylink service early will be around $350. I am closing my business due to financial hardship...it will be difficult to come up with this payment. When I asked the service rep if Centurylink could waive or reduce this penalty (after all COVID was not my fault), she said, "No, we cannot do that, as Centurylink does not have any program or assistance available for this." So I will be forced to pay a huge penalty for something that I have no control over. The rep then tried to talk me into switching my home service to Centurylink. If this is the way that Centurylink treats their fellow business owners, then I have absolutely no interest in becoming a residential customer! Shame on you Centurylink.

3 years ago

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Bart and Judy Swanson Fayetteville, NC

Always good when there was a problem they replaced our modem/ during inclement weather our internet service is fixed if it should go out temporarily and they very easy to deal with if we need to phone them for any reason. We have our home landline with them as well. Monthly bill is extremely reasonable !

4 years ago

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Joe Thielen Lone Tree, CO

I had CenturyLink fiber installed at my house in Nov 2019. This is an amazing service at 1Gbps, with low latency and jitter....!!!! The price is $65 a month, which is amazing as well!!! If you can get this service, you should, you will not regret the choice, and you will constantly be amazed.!!!

4 years ago

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John Burnside Colorado Springs, CO

They have been reliable although their service is sometimes slow. I usually get a promotion every year to keep the cost down and ran our of discounts. The price had risen dramatically so I went into their local store and told them I was looking at alternative internet providers because of the price increase. They offered me a very reasonable rate for 5 years and I took it. No more jockeying with promos. The price is pretty good for my area of the country.

5 years ago

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Mila Smith North Las Vegas, NV

WHEN it's working, it is fast. However, when you make appts with them they will move your appt around without authorization. I made an appt for next week bc I'm out of town. Three next day I get a text stating the tech will arrive today from 10-12. I spent 20 min on the phone with someone that had to transfer me to 'reschedule' the appt. Got hung up on. Called customer care & was interrupted by the person stating CenturyLink's favorite line "you don't need to be there bc they'll just do work outside." I told them I do need to be there bc they are replacing modem bc it is not compatible with my upgrade package. Got hung up on again. Called again... told this person everything that had happened and she took a snotty time with me and said there was never an appt today only next week. Then I asked, did someone cancel it? She then said, yes it was canceled so you only have the appt next week. Come on Century Link. Seriously, if you're going to set an appt with your customers, keep the appt as scheduled. AND figure out how to get people that know what they're doing

5 years ago

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Nichole Davidson Sandy, UT

I was surprisingly impressed with my experience with CenturyLink. I had no major issues with my connection and the equipment always worked. I spoke with customer service only once but they were kind and were able to help me out quickly. My only complaint was that about half of the speed tests I ran said I was getting the speed I was paying for, but that seems to be typical for all internet providers I've dealt with.

7 years ago Edited September 14, 2021

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Smh22 Brainerd, MN

I had this for years when I lived downtown and it was acceptable at that time. I kept it until 2012. It worked as well as charter did but they required me to have a phone line. I had cut all cords and they provided said number with the line. I had 2 people playing Warcraft at the same time and another computer running Hulu on the tv without any issues. I don’t know how their speeds are now but there wasn’t any major lag issues back then. Canceling the service was actually the only issue. It turns out canceling any service from this place is the issue. When my uncle died I cancelled his phone service from them but they didn’t cancel all lines and continued billing him and taking money for a phone that didn’t even have a jack in the house and when I blocked them from the bank they continued to try to bill for a service long after it was cancelled at an even higher rate.

9 months ago

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Joseph A. Giallanza

I had Century Link for years In Arcadia, Florida and never had a single issue with the company. If there ever was downtime, it was resolved immediately, and their customer service was the best! I'm in Daytona Beach, now and they aren't available here. I hope they read this review and answer my prayers that will provide service, because what we have here now "really stinks!"

1 year ago

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Tana Tuggle Phoenix, AZ

I prefer CenturyLink before any other service. I have had CenturyLink in all my apartments except for the place I live now, because the service is not provided in my area. I never had any problems with the speed, no interruptions and if you experience a problem, you will be awarded a discount on your bill for the inconvenience. Customers always want to get compensated if they are inconvenience, especially if they pay their bill on time.

1 year ago

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Unhappy Customer Denver, CO

I have used Centurylink for 22 years, I can say in that 22 years I can count on one hand the number of times the service went down. On only 1 occasion was it down for more than 24 hours. From what my neighbors tell me (who use Xfinity), that is amazing. In addition, their price lock is true, as a matter of fact, my internet speed has only increased and the bill has gone down.

1 year ago

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K.C. Jones Denver, CO

Quite honestly, CenturyLink has never been my first choice for internet. But it has been my only choice many times. I was an IT Professional before I had to stop working for disability issues. So, I had to have fast, reliable internet since I worked from home most of the time and had to be on call 24/7. I just couldn’t afford drops, or internet that is slower than dialup used to be. DSL Internet is great if you live close to the provider. It’s a dedicated line, which is nice when you live in larger neighborhoods. You’re not sharing the service with everyone in the area using the same service like you are with Cable Internet. Unfortunately, the further you are from the node and the company itself, the weaker your signal, which reduces the bandwidth. I have lived in the mountains since I was very young. Unfortunately. Your choice of internet providers (ISP) becomes very limited. And that’s where I give CenturyLink stars! That always seem to be available in less populated areas. But, it comes at a pice. Where I lived, having CL internet, we were told we can get up to 100Mb/s. So I signed up and paid for it! Once it was set up, and everything was groovy with the connection, I went to test it out and run some diagnostics. The most I was able to get was 8Mb/s, which was rare, since the average turned out to be 1.5Mb/s. Several techs came out and couldn’t get it any faster. They tried adding a second line, which also didn’t help. So I was stuck with horrible internet for quite a while, until they ran fiber lines to my area and a new Fiber Network was now being offered. Still though, I have to give them an A for effort, as they do their best to make sure everyone has the opportunity of having internet in their homes. We just won’t go into customer service issues…lol *My responses below are for my current provider as I don’t have CenturyLink at this time.

1 year ago

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Melinda Thompson Wentzville, MO

My internet service with CenturyLink in my new home was a great experience for 8 months, until lightening took out my internet. I was without service for a month. I was going through a divorce and buying a rental property while living in a rural area. I desperately needed my internet and was extremely disappointed in how long it took to get a technician dispatched. The technician that finally made it out had the problem fixed very quickly and was professional. When I suggested to Customer Service that I was due a refund for the extended time that I was without internet, they laughed. I am looking into returning to AT&T.

2 years ago

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MICHAEL S ROSS Sherman, TX

I used Century Link for 10 years for landline and internet service when I lived in Alabama. Their rates were competitive, and their service was excellent. Any problems were addressed immediately. Their internet division was very helpful when I encountered a glitch, and their customer care representatives were always very friendly and courteous, and well-equipped to offer solutions to issues. Unfortunately, Century Link doesn't provide service to my area of Texas. Otherwise, I'd use them for my internet service today.

2 years ago

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JimS. Cathedral City, CA

I had CenturyLink for DSL service when I lived in Seattle, and they were “OK“. The cost was good, and it was fast enough for what I needed at the time. When I tried to sell my house, I disconnected my service for one month. When my temporary arrangement changed and I had to move back into it, they refused to restore my service unless I paid installation charges and a higher rate because they were switching to fiber instead copper facilities in my neighborhood. My service had only been disconnected for three weeks, but they refused to budge. I told them if they didn’t reconnect the same service over the same facilities that I had used for several years, I would not be using them. They didn’t care. I didn't re-install with them. The service was OK, but just like Comcast, their customer retention attitudes are deplorable.

2 years ago Edited January 3, 2022

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Ashley Pleasant Grove, UT

While living in Provo Utah we used CenturyLink for our internet use. We were very happy with how fast the speed was throughout our home. We had 6 kids at the time and when we were all on the internet at the same time it didn't seem to affect the speed at all. We also found it very helpful to use their 24/7 technical support and internet security. The downloads were super fast as well.

5 years ago

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Dan Colton Gilbert, AZ

I used to use one of the other internet service providers. When I first heard about CenturyLink, I was skeptical that they could deliver the same high speed internet at the lower cost they advertised. However, with their price for life offer and no contract, I thought I'd give them a try. I have been very happy with my service and with the money I'm saving after switching to CenturyLink.

5 years ago

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Mia Hernandez Tempe, AZ

I love using century link there a great company my service is sensational the only problem i ever had was once with there customer service when i first started with the company the sales rep who got me in advised me that my instillation and router would be free id only have to pay for my 1st months service which i thought was nice until i recvd my 1st months bill and i was charged for everything when i called into customer service to dispute my charges i spoke wit 3 different ppl who didnt seem to know what they were doing. needless to say i was really unhappy with my service so far finally when i got to the 4th person i was assisted and got my file corrected other than that my service has been great ever since

6 years ago

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Calista Huber Mesa, AZ

We have no major complaints about CenturyLink! We've had a couple issues in three and a half years but the team has always been responsive and fixed the problem quickly. I think once our router just needed to be replaced and once there was an issue with something outside that they fixed. We get a really good deal on our internet and love the lifetime price option! We don't have the fastest speed and are able to do our basic internet searches, school work, graphic design, photo editing, and video streaming without any problem. As far as customer service goes, can't complain. Sometimes it's great, sometimes it's slower and harder to understand people. Yesterday I saw a CenturyLink truck and even before I saw the name, I knew it was CenturyLink just from seeing the green logo. I thought that was awesome branding.

6 years ago

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Chris Alonzo Gilbert, AZ

The service is great the customer service reps are very helpful and are always looking out for you to get the best service for your money. I have had Centurylink service for six years and absolutely love it. The technicians are very knowledgeable and are trained to help you with any service disruption. One thing that I wish they were better at was the availablilty to schedule appointments when needed it seems they are always weeks out when you needs them to come to your home.

6 years ago

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tfd1949

WHILE RESIDING IN ARIZONA AND USED CENTURY LINK FOR 7 YEARS. THE WORST CUSTOMER SERVICE COMPANY I'VE EVER DEALT WITH. CALLING FOR INFORMATION OR WITH A PROBLEM, I WAS PASSED AROUND ON EVERY CALL. MY LOCATION WAS SPLIT IN TWO FOR MANAGERIAL REASONS. THE WEST WOULD PASS ME TO ANOTHER DIVISION AND BACK IN FORTH UNTIL I WAS CONNECTED TO SOMEONE IN MY AREA . WHILE TRAVELING BACK TO PA, SOMEONE CANCELED MY CONTRACT. MANY CALLS AND THEY WOULD NOT REINSTATE MY CONTRACT.....MANY CALLS ATTEMPTING TO RESOLVE THEIR MISTAKE.

8 months ago

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Jaden Paul

I CANT GET TECH SUPPORT!!!!!! I’m so pissed. I have been having issues for months! I’ve called and keep getting the run around, I’ve done the chat support texting, all that does is piss you off! I would love to get actual help before I cancel my service

5 months ago

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John

Century link is my internet provider. I have had very few problems with them. When I have a problem, I call them and they get my service running right asap.

8 months ago

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KAREN TILGHMAN Mesa, AZ

I have been trying to move my service over to my new residence for weeks with no success. When I do call all, they want to do is upsell me other services without helping me with what I called for. I finally had to escalate my call to a supervisor which was supposed to call me and never did. So, I called back. I was finally able to get some satisfaction after weeks of phone calls. When they did tell me that the account was getting transferred over, they wanted to charge me a one-time installation for $149.00. I told them, why would I pay you for an installation fee when all I have to do is plug it into and existing phone line. Then they told me OK we can charge you at one-time $15.00 installation fee. Now I am HOT! They must be crazy. I wonder how many people they are ripping off with these non-sense charges.? Then they want to sell you Dish services. Kick Rocks!!!

1 year ago

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Steve Crain Ward, AR

After waiting a total of five hours over a span of two weeks, I finally was able to listen to a representative. I could not understand the verbal communication and was very diplomatic about that issue. I was advised a dispatch was needed and would be available July 1, 2022. Took a day off work, no one ever showed up. Make another two hour call a was advised there was no dispatch according to their records. I have been without internet since May 22,2022, have received a new modem, mailed the old one back in a timely manner. I was advised of a new work order on 7-21-22. During the total of six hours all I heard was a recording stating how great Centurylink is. I beg to differ. From 5-22-22 to July 21, 2022 is not acceptable in the business/ residential world of internet. On the positive side they did credit me the time without internet. I don’t believe they want any human interaction, just their monthly payment

2 years ago

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Chad Edgar Wentzville, MO

CenturyLink is best internet the name speaks for itself and it works really well even during storms and no buffering internet speeds always fast I'm blessed to have CenturyLink as my providers

2 years ago Edited February 14, 2022

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Jackie B Omaha, NE

we have been with century link for well over 20 years. In the last few months, their service has been terrible. I have been leasing their modem and have had the same one for at least 12 years. When I asked for anew one, they acted like I was asking for the Hope diamond or Willy Wonka golden ticket. After a good hour of passing from one department to another, they finally agreed to send me a new modem. Much to my disappointment, they sent me a refurbished modem. I connected it and set up all my wireless devices, only to find it disconnects multiple times each hour. I have already made contact with a new carrier and plan to switch next week.

2 years ago

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JJ Jenkins Glendale, AZ

CenturyLink offers great startup promotions for new customers and low monthly rates for bundles service of internet and tv channels. They have prompt customer service when you need help.

2 years ago Edited January 6, 2022

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Chris Bright Tempe, AZ

I had never had a problem with service, and the customer service team members are very pleasant to deal with. Unfortunately I have moved this service 3 times and they really suck at handling move service requests. At least I finally bought a house so I won't need to do that again for a while.

3 years ago

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Mike Issaquah, WA

The actual internet product is fine. Not great, not bad-fine. Customer service could use an overhaul though. My internet went out. I called and the automated service line noted an outage in my area. Working from home I wanted more information so I tried their customer service line 5 times. The automated system held me hostage and would not put me through to a customer service rep even after I jumped through all the hoops. Very frustrating. So I called their corporate office in Monroe, LA. The operator put me through to the customer service. I thought, great, now I will get the help I am looking for. I was waiting 51 minutes before getting frustrated and discouraged. I ended that call of waiting. Finally, I used someone else’s computer to go online and chat with a rep. I was passed to 3 people. The last rep simply provided the same info I was able to retrieve on the auto system phone line. Total time involved? 95 minutes. It was one of the most, if not THE most frustrating customer service experiences I have ever had. I would say they have a very involved customer service platform, but not an efficient or effective customer service platform. I hope they at least follow through and give me credit for the days missed with no internet service. Very sad and frustrating. Just because someone is friendly does not mean they are helpful or effective. And the widespread reliance on automated systems in general has, in my opinion, reduced the level of customer service for many companies. High tech does not automatically equal good customer service

4 years ago

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Nancy Spokane, WA

I pay for the fastest speed. I don’t get it though because the fiber optics aren’t available for my area yet. But if I downgrade to slower connection to save money. It’s way to slow and isn’t usable. I think I should be charged for the speed I’m actually getting instead of being basically forced to pay for something I’m not even getting.Makes sense to me.

4 years ago

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Kels

Affordable and reliable. If you are looking for something that's straight up and not getting jerked around. Here is where you need to be. No contract, no billing changes, just the same bill every month

4 years ago

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Jamie Neider Kaysville, UT

We recently switched from xfinity to Century Link. We have been so happy with the lower price. Our actual internet service is a little slower than we'd like, but we have been happy with the customer service and lower price so it's worth it to us.

4 years ago

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Jason Tolleson, AZ

For one thing, the different stages of internet they have is a lil weired. Some are inexpensive and some are more. I got the best one but sometimes threw out the day it has issues. I wish these bugs were fixed do I don't have a delay on my things im doing.

5 years ago

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Jeremy Balls Kaysville, UT

They have some of the best pricing for internet and the quality is not that bad. But the speeds need to be improved. The highest internet speed I can receive is 20Mbps, what I actually got was more around 14Mbps. So if you need a keep priced internet they are fine, but if you use your internet a lot, this speed just won't do it for you. I never have had any issue with service or billing.

5 years ago

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JulieDSP Henderson, NV

The service we had was OK. It went down no more than any other service but didn't always deliver the speeds we paid for. The real problem was disconnection. We were on auto pay and when we closed the account, they didn't use the autopay for the final bill - which was nothing but a "DISCONNECTION FEE". $16 plus tax. They didn't change our address to the new one we gave. So for months they kept charging us late fees for a bill we never should have had and never knew we had and then wanted $69.32 when we finally had the new resident send us the bill. They wouldn't work with removing all the fees so wanted us to pay multiple times the amount originally due despite not using the payment method had set up, not updating the address to assure we got our bill. They said I could have logged in to see the bill. But why would I log in to see a bill that shouldn't exist? It is a SCAM.

5 years ago

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Herb Vancouver, WA

Long wait for appointment to move service, they could certainly improve the wait times for install/move appointments. The tech that came was super! I have their fiber to the house and the speed (upload & download) is amazing. Very reliable.

5 years ago

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Jennifer Albany, WI

They were quick to change my service and guide me through any problems when I moved. After being with them several years, they offered me a discount just for staying a loyal customer.

6 years ago

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Tiffany Phoenix, AZ

We had CenturyLink in the past and when Comcast wasn't available in our new area we switched to CenturyLink. They have improved significantly since the last time we used them. So far, we have been happy with their service. We haven't had any issues so far and it was easy to get set up.

6 years ago

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Tanah Saratoga Springs, UT

We’ve had century link three different times in three different homes. Starting is always a hassle. We’ve had problems each time with billing and getting things straightened out. We’ve come to just expect to be on the phone multiple times over several days with customer service. Good news is, if we’re persistent then it always gets resolved eventually, and once we make it through that stage, things are fine and it’s mostly reliable internet for relatively low cost.

7 years ago

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Breanna Jones Salt Lake City, UT

Century Link has been reliable internet for me. After my 12-month promotional pricing ended my price increased almost double and I called and they gave me a new even better price. I feel like I never have problems with their service. Customer service is a pain to call. You have to go through so many automated voice menus to actually talk to a real person. That is my only complaint.

7 years ago

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Review Source

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Georgianna Quinney Taylorsville, NC

We had Century Link for YEARS. We love that they offered a TRUE landline. However, once Brightspeed took over in our area... the service became TERRIBLE. Century Link had great service & was quick to help if there was a problem.

1 year ago

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