error This company may not service all states.

While the company started as a small family business in the 1930s, CenturyLink has eventually become a household name in the ISP industry.

CenturyLink has a history of acquiring other companies to increase its nationwide reach. These expansion efforts led CenturyLink to become the third largest telecommunications company in the United States. It serves all 50 states with its extensive fiber-optic internet networks and DSL service.

CenturyLink offers Price for Life plans that don't have a contract and boast download speeds as high as 1 Gbps (1,000 Mbps). Customers can choose plans that have a data cap of 300 GB or plans with unlimited data.

Recently, CenturyLink has expanded even further to offer entertainment like Century Prism and DirecTV service. If you're interested in purchasing phone or TV service in addition to internet, you can bundle services to save money. 

CenturyLink strives for great customer service to help each of its customers have a unique, positive experience.

View Customer CenturyLink Reviews

The Good

  • Fast Speed Available
  • Contract-Free Price for Life Plans
  • No Overage Charges
  • 24/7 Technical Support

Fast Speed Available

CenturyLink offers a wide range of internet speeds for its customers. These speeds are specific to an exact location and vary depending on the area, but they are typically among the higher speeds in the industry. In some areas, customers can have a download speed of up to 1 Gbps (1,000 Mbps) in major cities with fiber-optic availability. This top possible speed is one of the fastest internet speeds available on the market, especially compared to the available speeds from other broadband providers. 

Upload speeds range between 256 kbps and 5 Mbps. If you need a high-speed internet connection, check with CenturyLink customer service to see what is available in your zip code.

Contract-Free Price for Life Plans

Like most ISPs, CenturyLink offers packages based on speed. You can determine what works for you based on the devices you'll use and the number of people in your household.

If you sign up for internet service online, CenturyLink offers four plans that don't require a contract in most states. The rates for these plans won't rise if you keep the plan without making any changes (like an address change):

  • 20 Mbps — $45 per month
  • 40–80 Mbps — $55 per month
  • 100–140 Mbps — $65 per month
  • Fiber Internet 1 Gbps (1,000 Mbps) — $65 per month

You probably won’t need a contract, because CenturyLink can typically offer its packages on a month-to-month basis. You don't need to worry about pricing increases, an early termination fee, or rate changes. 

CenturyLink provides reliable internet for a home Wi-Fi network. The company also offers good internet security and backup services with its internet packages through Norton by Symantec. 

Making payments each month for internet is easy to do through an online CenturyLink user account.

No Overage Charges

You may have to watch out for CenturyLink's data caps; it's something that a few CenturyLink customers complain about.

CenturyLink sets limits for how much of the internet its customers can use in any given month, which is 1 TB. This is a generous amount of data, so most customers won't surpass it. Internet service providers do this to try to control the available speeds for all of their customers and make sure the system functions properly, but it can be a drawback if you use up a lot of data.

CenturyLink customers who exceed their data limits will not be required to pay an overage charge. If you eat up too much data, you'll receive a notice. CenturyLink might slow your service down.

24/7 Technical Support

The company offers 24/7 technical support, which is very convenient. If a customer is not satisfied with the services they receive from CenturyLink, they are protected with a thirty-day, money-back guarantee.

Be aware that some customers complain of poor customer support. Reviewers note that phone communication with CenturyLink takes a long time, and technician visits are sometimes missed and rescheduled. This is a frequent complaint in the ISP industry. Test out your commununication with a customer service rep through your preferred method of contact to get an idea of the average wait time and quality of response.

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The Bad

  • Variable Speed Availability
  • Variable Price for Life Availability
  • Additional Fees
  • Customer Complaints

Variable Speed Availability

Not all of CenturyLink’s plan options and speeds may be available in your area. Fiber is typically available in select urban locations.

It is easy to view plans that are available in your area on CenturyLink’s website. Rural areas are more likely to have access to DSL service and slower speeds.

Variable Price for Life Availability

The CenturyLink Price for Life guarantee isn't available in all 50 states. Check to see if CenturyLink allows a package with a Price for Life guarantee in your area.

Additional Fees

CenturyLink charges additional fees for the following:

  • Modem rental — $10 per month or ~$150 one-time purchase
  • Installation — $125

The modem one-time purchase cost varies but is no higher than $150. Be sure to ask what the cost would be to you if you purchased it one-time versus paying an extra $10 monthly rental fee.

Some areas may have an option for self-installation, which is free.

If your plan with CenturyLink is based on a contract agreement, then you may be subject to an early termination fee if you end the contract early.

Customer Complaints

Customers complain about a variety of issues with CenturyLink, including poor customer service, connection issues, and connection speeds lower than their advertised plans. Be aware that most internet providers have similar complaints.

The Bottom Line

In recent years, CenturyLink has become one of the biggest broadband ISPs in the country. Its broadband internet service is available in all 50 states. But be warned: each specific address has different high-speed availability.

One perk of CenturyLink is that the service is month-to-month without a contract. This gives customers more flexibility.

Before signing up for CenturyLink, be sure to pay attention to additional fees — setup and equipment — and the offerings available in your area. As with any internet service provider, read the terms and conditions before signing up for service.

Overall, CenturyLink provides quality service with affordable prices. Potential customers should consider CenturyLink when choosing an internet provider.

We'll Introduce You!

Call our recommended rep over at CenturyLink below.

1-(866) 604-1019

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User Reviews

Star Rating

2.6
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532 Reviews

Review Breakdown

5 star
15%
4 star
17%
3 star
20%
2 star
12%
1 star
36%

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Luis Lemus

July 13th, 2020 Denver, CO DETAILS arrow_drop_down
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This company it’s been drawing money out my checking account for the past 3 months. I canceled my internet service and they’ve been charging for service I don’t have. I have called them 3 time already and keep saying they will fix it and return money back to my account instead they keep drawing money. At this point I’m already frustrated with this idiots.

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Gail Spencer

July 10th, 2020 , DETAILS arrow_drop_down
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One word: AWFUL. Do not sign up with Century Link. Customer service is the worst of any company I've ever dealt with. You are placed on hold for long periods of time and transferred to multiple people who don't have the skills to assist you. I suggest anyone thinking about signing up with them to reconsider.

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Tammy Honeycutt

July 6th, 2020 , WI DETAILS arrow_drop_down
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I've never been so disappointed. You would think my mother at the age of 85 they would get this problem fixed. It's been work order after work order.. its ashame how the elderly has to put up with this. This is the only way her church can contact her. Not to mention doctors office.

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AZComplady

June 19th, 2020 Tempe, AZ DETAILS arrow_drop_down
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Do not like them. Thy are slower than molasses and do not have stable service.

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Jeff

June 15th, 2020 Saint Cloud, FL

Please, avoid a CenturyLink! Terrible service. They tried to install a service for me for 2 months.Then, after I took a day off their tecnnician lied and said that nobody was home and nobody answer on a phone call! But, my whole family was home and I evуn opened my garage door in the morning! TERRIBLE customer service! They gonna transfer your call 10 times, and you gonna stay on a line for hours... AVOID

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Ken Hauser

May 15th, 2020 Red Oak, IA DETAILS arrow_drop_down
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There are no saving graces beyond when it works it's fast. That's it. You'll be down 3-5 times per month for anywhere from an hour to a day. And whatever you pay per month, write off that amount from your account balance. When you cancel they do not prorate. You'll pay another month after your service has stopped. I haven't used their internet since March 28, and I've paid them twice since then. The person in customer service had no interest in explaining anything to me and practically hung up on me. Use ANY other provider in your area. I promise they're better.

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cathy Ochoa

May 14th, 2020 Weatherford, TX DETAILS arrow_drop_down
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they have the worst customer service ever! you wait on hold forever and then get someone who's english is horrible. called today to cancel my phone service with them, waited on hold 35 minutes, called back later and finally got someone and when they learned i wanted to cancel service they hung up on me!!! will never use them again

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Heather Bailey

April 29th, 2020 Lakeland, FL DETAILS arrow_drop_down
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We mistakenly did an electronic deposit from our account to CenturyLink instead of another account. They are currently holding 2024.00 in overpayment hostage and will not give us our money back. They want us to provide a full copy of our bank statement giving them full access to information they should not be privy to . We have provided a screen shot with the bank routing info our names etc that shows the money was transferred but they won't accept that. They have told us they have a balance showing, but will not refund it. These people are thieves. Do not use them! We have asked to talked to managers 7 times been told we would get a call back and not received one at all and also been hung up on twice. We have filed a complaint with the Better Business Bureau. They do not care.

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Crystal G Lamb

April 28th, 2020 Harveysburg, OH DETAILS arrow_drop_down

We think that it is Good service and good connection

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Bob Jacobson

April 28th, 2020 Patagonia, AZ DETAILS arrow_drop_down
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Way too expensive, way too inadequate services. What do you expect from a virtually unregulated monopoly blessed with billion-dollar FCC handouts?

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Bart and Judy Swanson

April 28th, 2020 Fayetteville, NC DETAILS arrow_drop_down

Always good when there was a problem they replaced our modem/ during inclement weather our internet service is fixed if it should go out temporarily and they very easy to deal with if we need to phone them for any reason. We have our home landline with them as well. Monthly bill is extremely reasonable !

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Betty Ringstad

April 28th, 2020 Missouri Valley, IA DETAILS arrow_drop_down

The rural dsl is poor to say the least. Response to problems is poor . If COX were available I would change in a heart beat .

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Victoria Johnson

April 28th, 2020 Hinesville, GA DETAILS arrow_drop_down

great company and never had problems with them. Good customer service also.

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Anthony GAUCI

April 28th, 2020 Elberta, AL DETAILS arrow_drop_down

Not good they have slow service poor internet service

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Harold Mc lane

April 28th, 2020 Lady Lake, FL DETAILS arrow_drop_down

internet to slow and they will not do anything about it on this side of the villages they do not think we are worth it

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Catharine

April 28th, 2020 Crestview, FL DETAILS arrow_drop_down

Had them since 2006. Good company! I call them , they come. They are very polite and get the job done in a very short time.

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Dorothy

April 28th, 2020 Milwaukee, WI DETAILS arrow_drop_down

Outstanding service; easy to setup. Have used this service for a long time and have had no problems.

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Rev. Wallace Shea

April 28th, 2020 Ankeny, IA DETAILS arrow_drop_down

Terrible - They are totally disjointed and one department does not know what the other is doing. BIG at wasting our time.

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Rolenda Dudka

April 28th, 2020 Pulaski, WI DETAILS arrow_drop_down

Slow response time, internet going out too often, customer service assistance is HORRIBLE

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Cindy

April 28th, 2020 Chesaning, MI DETAILS arrow_drop_down

The rate is high. I pay for 4g but my router shows 2.5. It isnt very fast actually slow to load.

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5

April 28th, 2020 Burnsville, MN DETAILS arrow_drop_down

They recently upgraded my equipment for free because it was old. I now have 2 lines both 4g and 5g.

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Monica Veik

April 28th, 2020 Humphrey, NE DETAILS arrow_drop_down

They area good company. I have had no issues with them. Service is very consistent

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Johnny Simpson

April 28th, 2020 Jacksonville, AR DETAILS arrow_drop_down

Very good service and a very good price compared to others

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mary

April 28th, 2020 Athens, TX DETAILS arrow_drop_down

horrible service without service 4 to 7 days without internet a month

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Los

April 28th, 2020 Aurora, CO DETAILS arrow_drop_down

Since having their services i haven't had any internet issues. I joined when they had the promotion of pay once simple price. My service fee is fixed and its what i like about this company. So many people have bad experiences with this company. You pay for get. People want flawless internet connections and speed for 20.00. Like I said, you pay for what you get.

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Unhappy

April 28th, 2020 Denver, CO DETAILS arrow_drop_down

It took me 3 one-hour phone calls and a 42 minute online chat to get the equipment and pricing I requested. I like the new speed but what a time wasting nightmare to change my service. They seem to be all about stupity and/or dishonesty.

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Don

April 28th, 2020 Surprise, AZ DETAILS arrow_drop_down

Great experience from installation and afterward. They were quick to install and the internet speed, value and customer service far exceeds my old provider.

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mike

April 28th, 2020 Phoenix, AZ DETAILS arrow_drop_down

terrible. on all levels. price, customer service and actual speeds.

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Nancy

April 28th, 2020 Spokane, WA DETAILS arrow_drop_down

I pay for the fastest speed. I don’t get it though because the fiber optics aren’t available for my area yet. But if I downgrade to slower connection to save money. It’s way to slow and isn’t usable. I think I should be charged for the speed I’m actually getting instead of being basically forced to pay for something I’m not even getting.Makes sense to me.

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Martha Redsecker

April 28th, 2020 North Las Vegas, NV DETAILS arrow_drop_down
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Totally unresponsive to my concerns!slow to respond to requests for help, several companies involved in supplying the service, and not coordinated, as far as communicating with me, the customer.

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thomas

April 28th, 2020 Scottsdale, AZ DETAILS arrow_drop_down

Choppy support. Immediately after purchasing colo space, they sold the contract to another provider. Very very shady. In addition, they promised us a dedicated internet line at a specific price. Then, they added all sorts of rental fees that pushed it way over after the contract was signed. Once again, very very shady.

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Dennis

April 28th, 2020 Spring, TX DETAILS arrow_drop_down

fails just as you need it. then it took 5 days to get it corrected. I lost $400 a day

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Maurice Ellis

April 28th, 2020 North Las Vegas, NV DETAILS arrow_drop_down

Terrible the service is bad the high speed is slow and there excuse is that it's the neighbor hood we live in but keep wanting to test the speed and kept saying it's there highest speed so i switched to cox and have not had a problem since

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T

April 27th, 2020 , DETAILS arrow_drop_down
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Trying to get their service hooked up. Their contractor Rocky Mountain came through last year in the area damaged my line and now they say they cant fix it at the moment. Most unprofessional company I have ever dealt with. They send you in circles in their customer service department and cant give you an answer. My opinion If I hit something I repair it not leave it I could understand if I damaged it as a homeowner then it is up to me to fix or wait but when they hit it they fix it in my opinion and not when they feel like it. Tech made me put the 811 call in and said I could start digging around to see if I could find the damaged ends and he could splice them lol pretty lazy.

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abigail allen

April 17th, 2020 DETAILS arrow_drop_down

bad constant interruption from bad weather, surprise price increases

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pdcrct

April 17th, 2020 DETAILS arrow_drop_down

They're horrible, promise the world over and over but do t come through with anything. Horrible service and Cs reps lie like crazy to get you off the phone, nothing EVER gets better, I just pay way too much money for absolutely nothing.

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Wayne Lee

April 17th, 2020 DETAILS arrow_drop_down

Poor speed, poor service, too expensive. Monopoly provider out in the country, no viable alternatives.

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Martha Dease

April 17th, 2020 DETAILS arrow_drop_down

Prompt local service and customer service who speak clear English

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Bob D

April 17th, 2020 DETAILS arrow_drop_down

Had CenturyLink for one of my businesses. Terrible technical help and on site technical assistance. Almost impossible to get on site assistance in any reasonable period of time.

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Lori Mckenna

April 17th, 2020 DETAILS arrow_drop_down

TERRIBLE INTERNET SERVICE, slow, almost like old dialup and we have the best you can get with Century Link

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Jonathan Leverence

April 17th, 2020 DETAILS arrow_drop_down

The internet is OK, but we just have internet and the price we are paying for just internet is ridiculous. Like being robed every month.

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Scott Douglas

April 17th, 2020 DETAILS arrow_drop_down

Poor bad connection and terrible connectivity and no accountability with their customer support

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Kels

April 17th, 2020 DETAILS arrow_drop_down

Affordable and reliable. If you are looking for something that's straight up and not getting jerked around. Here is where you need to be. No contract, no billing changes, just the same bill every month

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Edith

April 17th, 2020 DETAILS arrow_drop_down

cost too much and slow speeds. Get booted out or have to reset my modem

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Fair and unfair loyalty program

April 17th, 2020 DETAILS arrow_drop_down

Century Link service is slow, especially in my area. I'm paying for up to 25 bps of service, but rarely receive over 17 bps. System is really out of date.

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R. Coon

April 17th, 2020 DETAILS arrow_drop_down

We have used both Century Link and Comcast for several years each, sometimes at the same time. We use internet service for our voip phone (various voip providers - Ooma at this time - but Voipo was really good too). Both had a tendancy to offer a low (reasonable) price (

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whitewolfowner

April 17th, 2020 DETAILS arrow_drop_down

Lies about cost, speed of internet and repair trouble they refuse to address or correct. They are the worst, only reason they exist in business because they they have a monopoly on wired internet in the area.

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Henrique V

April 17th, 2020 DETAILS arrow_drop_down

Very mediocre at best!!! The service and speed were horrendous and it took them a long time to respond to any service requests

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Tom Chapman

April 17th, 2020 DETAILS arrow_drop_down

The network is stable and fast. Support is good when needed.

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Ellen Sue Schiffgen

April 17th, 2020 DETAILS arrow_drop_down

It is expensive for us (retired and low income) so we can only afford the basics; too many commercial and religious channels. When we can get through to speak with someone, if they are overseas it is hard to get anything done satisfactory, but all have been extremely polite and professional.