While the company started as a small family business in the 1930s, CenturyLink has eventually become a household name in the ISP industry.
CenturyLink has a history of acquiring other companies to increase its nationwide reach. These expansion efforts led CenturyLink to become the third largest telecommunications company in the United States. It serves all 50 states with its extensive fiber-optic internet networks and DSL service.
CenturyLink offers Price for Life plans that don't have a contract and boast download speeds as high as 1 Gbps (1,000 Mbps). Customers can choose plans that have a data cap of 300 GB or plans with unlimited data.
Recently, CenturyLink has expanded even further to offer entertainment like Century Prism and DirecTV service. If you're interested in purchasing phone or TV service in addition to internet, you can bundle services to save money.
CenturyLink strives for great customer service to help each of its customers have a unique, positive experience.
CenturyLink offers a wide range of internet speeds for its customers. These speeds are specific to an exact location and vary depending on the area, but they are typically among the higher speeds in the industry. In some areas, customers can have a download speed of up to 1 Gbps (1,000 Mbps) in major cities with fiber-optic availability. This top possible speed is one of the fastest internet speeds available on the market, especially compared to the available speeds from other broadband providers.
Upload speeds range between 256 kbps and 5 Mbps. If you need a high-speed internet connection, check with CenturyLink customer service to see what is available in your zip code.
Like most ISPs, CenturyLink offers packages based on speed. You can determine what works for you based on the devices you'll use and the number of people in your household.
If you sign up for internet service online, CenturyLink offers four plans that don't require a contract in most states. The rates for these plans won't rise if you keep the plan without making any changes (like an address change):
You probably won’t need a contract, because CenturyLink can typically offer its packages on a month-to-month basis. You don't need to worry about pricing increases, an early termination fee, or rate changes.
CenturyLink provides reliable internet for a home Wi-Fi network. The company also offers good internet security and backup services with its internet packages through Norton by Symantec.
Making payments each month for internet is easy to do through an online CenturyLink user account.
You may have to watch out for CenturyLink's data caps; it's something that a few CenturyLink customers complain about.
CenturyLink sets limits for how much of the internet its customers can use in any given month, which is 1 TB. This is a generous amount of data, so most customers won't surpass it. Internet service providers do this to try to control the available speeds for all of their customers and make sure the system functions properly, but it can be a drawback if you use up a lot of data.
CenturyLink customers who exceed their data limits will not be required to pay an overage charge. If you eat up too much data, you'll receive a notice. CenturyLink might slow your service down.
The company offers 24/7 technical support, which is very convenient. If a customer is not satisfied with the services they receive from CenturyLink, they are protected with a thirty-day, money-back guarantee.
Be aware that some customers complain of poor customer support. Reviewers note that phone communication with CenturyLink takes a long time, and technician visits are sometimes missed and rescheduled. This is a frequent complaint in the ISP industry. Test out your commununication with a customer service rep through your preferred method of contact to get an idea of the average wait time and quality of response.
Not all of CenturyLink’s plan options and speeds may be available in your area. Fiber is typically available in select urban locations.
It is easy to view plans that are available in your area on CenturyLink’s website. Rural areas are more likely to have access to DSL service and slower speeds.
The CenturyLink Price for Life guarantee isn't available in all 50 states. Check to see if CenturyLink allows a package with a Price for Life guarantee in your area.
CenturyLink charges additional fees for the following:
The modem one-time purchase cost varies but is no higher than $150. Be sure to ask what the cost would be to you if you purchased it one-time versus paying an extra $10 monthly rental fee.
Some areas may have an option for self-installation, which is free.
If your plan with CenturyLink is based on a contract agreement, then you may be subject to an early termination fee if you end the contract early.
Customers complain about a variety of issues with CenturyLink, including poor customer service, connection issues, and connection speeds lower than their advertised plans. Be aware that most internet providers have similar complaints.
Call our recommended rep over at CenturyLink below.
There are no saving graces beyond when it works it's fast. That's it. You'll be down 3-5 times per month for anywhere from an hour to a day. And whatever you pay per month, write off that amount from your account balance. When you cancel they do not prorate. You'll pay another month after your service has stopped. I haven't used their internet since March 28, and I've paid them twice since then. The person in customer service had no interest in explaining anything to me and practically hung up on me. Use ANY other provider in your area. I promise they're better.
they have the worst customer service ever! you wait on hold forever and then get someone who's english is horrible. called today to cancel my phone service with them, waited on hold 35 minutes, called back later and finally got someone and when they learned i wanted to cancel service they hung up on me!!! will never use them again
We mistakenly did an electronic deposit from our account to CenturyLink instead of another account. They are currently holding 2024.00 in overpayment hostage and will not give us our money back. They want us to provide a full copy of our bank statement giving them full access to information they should not be privy to . We have provided a screen shot with the bank routing info our names etc that shows the money was transferred but they won't accept that. They have told us they have a balance showing, but will not refund it. These people are thieves. Do not use them! We have asked to talked to managers 7 times been told we would get a call back and not received one at all and also been hung up on twice. We have filed a complaint with the Better Business Bureau. They do not care.
Not good they have slow service poor internet service
I pay for the fastest speed. I don’t get it though because the fiber optics aren’t available for my area yet. But if I downgrade to slower connection to save money. It’s way to slow and isn’t usable. I think I should be charged for the speed I’m actually getting instead of being basically forced to pay for something I’m not even getting.Makes sense to me.
Gerald R. Shanks
Always very knowledgeable and helpful. We have had excellent internet coverage since we have lived at this address (3 years ago).
The rural dsl is poor to say the least. Response to problems is poor . If COX were available I would change in a heart beat .
Outstanding service; easy to setup. Have used this service for a long time and have had no problems.
Slow response time, internet going out too often, customer service assistance is HORRIBLE
great company and never had problems with them. Good customer service also.
Had them since 2006. Good company! I call them , they come. They are very polite and get the job done in a very short time.
Totally unresponsive to my concerns!slow to respond to requests for help, several companies involved in supplying the service, and not coordinated, as far as communicating with me, the customer.
fails just as you need it. then it took 5 days to get it corrected. I lost $400 a day
Bart and Judy Swanson
Always good when there was a problem they replaced our modem/ during inclement weather our internet service is fixed if it should go out temporarily and they very easy to deal with if we need to phone them for any reason. We have our home landline with them as well. Monthly bill is extremely reasonable !
Way too expensive, way too inadequate services. What do you expect from a virtually unregulated monopoly blessed with billion-dollar FCC handouts?
terrible. on all levels. price, customer service and actual speeds.
Rev. Wallace Shea
Terrible - They are totally disjointed and one department does not know what the other is doing. BIG at wasting our time.
Crystal G Lamb
We think that it is Good service and good connection
The rate is high. I pay for 4g but my router shows 2.5. It isnt very fast actually slow to load.
Terrible the service is bad the high speed is slow and there excuse is that it's the neighbor hood we live in but keep wanting to test the speed and kept saying it's there highest speed so i switched to cox and have not had a problem since
Harold Mc lane
internet to slow and they will not do anything about it on this side of the villages they do not think we are worth it
It took me 3 one-hour phone calls and a 42 minute online chat to get the equipment and pricing I requested. I like the new speed but what a time wasting nightmare to change my service. They seem to be all about stupity and/or dishonesty.
They area good company. I have had no issues with them. Service is very consistent
Choppy support. Immediately after purchasing colo space, they sold the contract to another provider. Very very shady. In addition, they promised us a dedicated internet line at a specific price. Then, they added all sorts of rental fees that pushed it way over after the contract was signed. Once again, very very shady.
Great experience from installation and afterward. They were quick to install and the internet speed, value and customer service far exceeds my old provider.
They recently upgraded my equipment for free because it was old. I now have 2 lines both 4g and 5g.
Very good service and a very good price compared to others
horrible service without service 4 to 7 days without internet a month
Since having their services i haven't had any internet issues. I joined when they had the promotion of pay once simple price. My service fee is fixed and its what i like about this company. So many people have bad experiences with this company. You pay for get. People want flawless internet connections and speed for 20.00. Like I said, you pay for what you get.
Trying to get their service hooked up. Their contractor Rocky Mountain came through last year in the area damaged my line and now they say they cant fix it at the moment. Most unprofessional company I have ever dealt with. They send you in circles in their customer service department and cant give you an answer. My opinion If I hit something I repair it not leave it I could understand if I damaged it as a homeowner then it is up to me to fix or wait but when they hit it they fix it in my opinion and not when they feel like it. Tech made me put the 811 call in and said I could start digging around to see if I could find the damaged ends and he could splice them lol pretty lazy.
Poor speed, poor service, too expensive. Monopoly provider out in the country, no viable alternatives.
Prompt local service and customer service who speak clear English
They're horrible, promise the world over and over but do t come through with anything. Horrible service and Cs reps lie like crazy to get you off the phone, nothing EVER gets better, I just pay way too much money for absolutely nothing.
bad constant interruption from bad weather, surprise price increases
Had CenturyLink for one of my businesses. Terrible technical help and on site technical assistance. Almost impossible to get on site assistance in any reasonable period of time.
We use them for a couple years now. They set up my Internet service very fast and has never gone down except for how I use now that school is out. Very pleased with them.
Affordable and reliable. If you are looking for something that's straight up and not getting jerked around. Here is where you need to be. No contract, no billing changes, just the same bill every month
down loading changes too much during the day. Have gone from 0.8 to 4.2 in the last 6 days
Unresponsive customer service. Internet quality intermittent. Ongoing problems for many years.
Fair and unfair loyalty program
Century Link service is slow, especially in my area. I'm paying for up to 25 bps of service, but rarely receive over 17 bps. System is really out of date.
The internet is OK, but we just have internet and the price we are paying for just internet is ridiculous. Like being robed every month.
The network is stable and fast. Support is good when needed.
Not always good with payment plans. I wish they had more options for repayment
sometimes intnet dies and is sometimes slow. sometimes the web site does not come up.
Lies about cost, speed of internet and repair trouble they refuse to address or correct. They are the worst, only reason they exist in business because they they have a monopoly on wired internet in the area.
We have used both Century Link and Comcast for several years each, sometimes at the same time. We use internet service for our voip phone (various voip providers - Ooma at this time - but Voipo was really good too). Both had a tendancy to offer a low (reasonable) price (
Ellen Sue Schiffgen
It is expensive for us (retired and low income) so we can only afford the basics; too many commercial and religious channels. When we can get through to speak with someone, if they are overseas it is hard to get anything done satisfactory, but all have been extremely polite and professional.
Great service and speed! I have used this company for the past 10 years and I have had no problems
They were reasonable and the equipment was easy to find at a descent cost. They even have equipment available to purchase.
Poor bad connection and terrible connectivity and no accountability with their customer support