What started as a small family business in the 1930s has eventually become a household name in the internet service provider industry. 

CenturyLink offers Price for Life plans that do not have a contract and download speeds as high as 1 Gbps (1000 Mbps). Customers can choose plans that have a data cap of 300 GB or plans with unlimited data.

Throughout its history, CenturyLink has continually acquired other companies and businesses in order to better serve its current and future customers. 

These expansion efforts have lead CenturyLink to become the third largest telecommunications company in the United States. It serves 50 states with its extensive fiber-optic internet networks.

Recently, CenturyLink has expanded even further to offer entertainment services like Century Prism and Direct TV service. Customers interested in purchasing phone or TV service in addition to internet can bundle services to save money. 

CenturyLink's great customer service helps each of its customers have a unique, positive experience.

View CenturyLink Reviews

The Good

  • Fast Speeds
  • Contract-Free Price for Life Plan Options
  • No Overage Charges
  • 24/7 Technical Support

Fast Service Speed

CenturyLink offers a wide range of internet speeds for their customers. These speeds are very specific to an exact location and vary depending on the area. These speeds are among the higher speeds in the industry. In some areas, customers can have a download speed of up to 1 Gbps (1000 Mbps) in some major cities with fiber optic availability. This top possible speed is one of the fastest internet speeds available on the market, especially compared to the available speeds from other broadband providers. 

Upload speeds (upstream) range between 256 kbps and 5 Mbps. Customers who need a high-speed internet connection would benefit greatly from checking with a CenturyLink customer service agent to see what is available in their zip code.  

Contract-Free Price for Life Plan Options

CenturyLink offers their services to customers in internet plans that vary by broadband speed. Customers pay for their plans based on their choice of internet speed. They can assess their internet needs based on the number of internet users and types of device that will be connecting to the internet. 

For customers signing up for internet service online, CenturyLink offers four plans that do not require a contract. The rates for these plans also do not change as long as you keep the plan without any changes (like an address change).

  • 20 Mbps - $45/month
  • 40-80 Mbps - $55/month
  • 100-140 Mbps - $65/month
  • Fiber Internet 1 Gbps (1000 Mbps) - $65/month

With these plans, customers can also keep their initial monthly internet price without needing a contract. They do not need to worry about pricing increases or rate changes. 

CenturyLink provides reliable internet for a home wi-fi network. They also offer good internet security and backup services with its internet packages through Norton by Symantec. 

Making payments each month for internet is easy to do through an online CenturyLink user account.

No Overage Charges

Unfortunately for CenturyLink customers, they also may have to watch out for data caps set up by the company. This means that CenturyLink has set limits for how much of the internet their customers can use in any given month, which is 1 TB. This is a generous about of data, so most customers will not surpass it. Internet service providers do this to try to control the available speeds for all of their customers and make sure the system functions properly, but it can be a drawback for customers.

CenturyLink customers who exceed their data limits will not be required to pay an overage charge. When a customer goes over their limit, they will receive a notice and then depending on the health of the overall network different actions will be taken. 

24/7 Technical Support

Some other beneficial features of CenturyLink's business procedures make them a good choice for internet service. They offer 24/7 technical support to all of their customers which is very convenient. Their technicians are helpful people who will answer any questions related to internet technology that a customer has. If a customer is not satisfied with the services they receive from CenturyLink they are protected with a 30-day money back guarantee.

Visit Site

The Bad

  • Variable Speed Availability
  • Additional Fees

Variable Speed Availability

All of CenturyLink’s plan options and speeds may not be available in your area. It is easy to check what’s available in your area on CenturyLink’s website.

Additional Fees

CenturyLink charges additional fees for the following:

  • Modem rental fee - $10/month or ~$150 one-time purchase
  • Installation - $125

The modem one-time purchase cost varies but is no higher than $150. Be sure to ask what the cost would be to you if you purchased it one-time versus paying an extra $10 monthly rental fee.

Some areas may have an option for self-installation, which is free.

If your plan with CenturyLink is based on a contract agreement, then you may be subject to a termination fee if you end the contract early.

The Bottom Line

In recent years, CenturyLink has become one of the biggest broadband internet service providers in the country. Its broadband internet service is available in all 50 states. Each specific address has different high speed availability.

One perk of CenturyLink is that the service is month-to-month without a contract. This gives customers more flexibility. Before signing up for CenturyLink, be sure to pay attention to additional fees--setup and equipment--and the offerings available in your area. As with any internet service provider, read the terms and conditions before signing up for service. Overall, CenturyLink provides quality service with affordable prices. Potential customers should consider CenturyLink when choosing an internet provider.

We'll Introduce You!

Call our recommended rep over at CenturyLink below.

1-(866) 604-1019

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

2.5
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363 Reviews

Review Breakdown

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Terrone
August 23rd, 2019 Frenchtown, NJ DETAILS
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Perfect example of greed. This company doesn't give a darn about you or anyone else. I have no other choices but may have to be drastic and think outside the Box because I want to get rid of these guys in the worst way they are absolutely horrible. Service is always intermittent sometimes I only have .025 of MBPS. Never have had close to what they advertise. They refuse to update the infrastructure. Worst company I have ever had to deal with the owner manager should be ashamed of himself.

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Jon
August 20th, 2019 Fort Myers, FL DETAILS
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Century Links customer service is atrocious. Long hold times, rescheduled appointments, no shows etc. Their system experiences difficulties consistently as well. This is a poorly run show to be sure.

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Paul Nelson
July 29th, 2019 Lena, WI DETAILS
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Poor communication . Don't care about service issues. F- . Can't even use the phone much less the internet. constant crackling on the phone line. Pittyfull !

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Gerald j.Dombrowski
July 29th, 2019 North Las Vegas, NV DETAILS
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I've had centurylink for about 20 years and their a bait and switch company ,meaning they tell you one price charge you another price , but I'm looking ,and I'll keep looking until I find one that are more credible

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Bret Stockton
July 25th, 2019 Phoenix, AZ DETAILS
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After dealing with many debacles to get service set up I realized I had just made an error by switching to centurylink. I hoped it would improve after that but no such luck. Was constantly haunted with buffering, horrific customer service plus billing issues & outages. Do yourself a favor by steering clear of this company!

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Sage Robertson
July 22nd, 2019 Cedar City, UT DETAILS
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We use Century Link currently as our internet provider. I wouldn't say it's the best, but it's not the worst. I feel that their customer service lacks, and the quality is only sub par. I also have had issues with billing, and the customer service didn't seem to care.

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Cheyenne Gravley
July 19th, 2019 Max Meadows, VA DETAILS
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Everytime there is a power outage. CenturyLink loses remote access connection to your ip address. Now, field team can remotely fix this in seconds. And since CenturyLink doesn't teach their regular chat/phone employees how to understand this problem and how easy the solution is. They don't understand & send you a tech to your home, each time. A waste of your time, A waste of the Tech's time as well. Because when the tech arrives, he has to also contact CenturyLink and wait for field team to remotely connect. It's 2019. WiFi isn't new. This should not be a repeated problem, every other month.

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Gordon Gibb
July 11th, 2019 Pleasant Grove, UT DETAILS
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Three years ago the speed did not get above 3 mps in our residential area. We paid for more speed but it wasn't available. Service was dependable.

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Lauren
July 8th, 2019 Rocky Mount, VA DETAILS
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We have had this wifi service since we moved a year ago. It’s the only internet provider for my small town. It is AWFUL. I have to restart the Modem at least 6 or 7 times a day, just for the wifi to work. Not to mention, it’s so obnoxiously slow when it does actually work. We literally have to be in the room, sitting in front of the thing for it to have any type of connection to it. We have contacted them numerous times. They’ve come out and checked our modem at least three times; they say “it should work now”, yet it’s still the same horrid connection. They contacted us and asked about switching a plan, saying it would have better reach and connectivity. We fell for it, now we’re paying 2x what we paid before and still having the exact same issues, except WORSE. We used to have Cox, and it never had a single issue. We used them for a little over 4 years and I never, not once, had to restart the modem or even call them with a problem. Save your money. If your town has another internet service that may cost a little bit more, spend the extra cash if you want to actually have decent wifi and decent costumer service. Luckily for us, a new internet service provider has moved to our town. We, along with everyone else in the neighborhood, will be switching within the next month. Hopefully this review will actually post, being that I’m connected to a potato of a modem.

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Hshash
July 8th, 2019 DETAILS
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Century link is the worst internet you could possibly have it’s always going down and it is very unreliable despite what most say I had no choice but using them because they are th only internet where I live but they are absolutely the worst experience I have ever had with a service ever they are not even worth a dollar of your money

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Mikey
June 28th, 2019 Arvada, CO DETAILS
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You get about 80% of the speed you pay for (which is not bad...), My Century Link reliability is Great, it is fully functional better than 99% of the time. The BIG problem is that Century Link is a VARY Greedy company, they make you Re Negotiate the cost of your service every year OR they switch you to "price for life". This year my wife called to re negotiate and switched us to "price for life" this resulted in a 2.5 X price increase.

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Rosann Stanko
June 26th, 2019 Logan, UT DETAILS
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We have had CenturyLink for several years and we’ve been pleased with the service. 🤨 I am especially pleased with the customer service bc the people are patient with my questions and they are good at answering my questions. If they do not know the answers, they are quick to check with a supervisor or someone else that knows the answer.

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Chloe Adams
June 25th, 2019 Morgan, UT DETAILS
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I purchased centurylink for my home in northern Utah with very high hopes. We canceled our subscription as soon as possible. The WiFi device was terrible. When we contacted Century link I was met with an annoying automated voice, and little to no help. I was left angry and throughly displeased.

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Ruth
June 24th, 2019 Youngtown, AZ DETAILS
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The price is reasonable. However, the service drops significantly during certain times of the day. It would be great if the speed remained the same throughout the day.

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Jason
June 24th, 2019 Draper, UT DETAILS
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I like CenturyLink because they have fast service and they always answer my questions.

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Kerry
June 21st, 2019 DETAILS
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price keeps going up. started out pretty fair then wanted to change service and told we couldnt. customer service is poor have been on hold for over 30 min many times

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Alan
June 21st, 2019 DETAILS
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Any questions I had were always answered promptly and correctly. Service Reps are on time and have never seemed to waste time.

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Sandy
June 21st, 2019 DETAILS
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We've only had a couple issues and had prompt resolutions. We love centurylink!

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Raymond
June 21st, 2019 DETAILS
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in the past, we have had nothing but problems with them. however, since having a home in Gold Canyon,AZ, they have been excellent to date.

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Craig Crowl
June 18th, 2019 Park Falls, WI DETAILS
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Expensive land line plans. Internet service is out far to often. Customer service not available weekends and when available it sucks. One of the worst companies I have ever done business with.

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T
June 18th, 2019 DETAILS
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Great price, but the connection cuts in and out regularly. If you use for streaming it’s a hassle.

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Julie
June 12th, 2019 DETAILS
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It runs slow can be very frustrating they don''t have the 25mb in my area

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George
June 12th, 2019 DETAILS
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Connection i sometimes unreliable. when I have contacted them to discuss, their automated answering system is tedious. They then check their signal and tell me it is showing no problem yet There is and it takes some doing to gr them to send someone to fix the problem....

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Paul
June 12th, 2019 DETAILS
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It has been a mixed bag I have had good customer care now it wasn't always that way but better now

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Jeremy Balls
June 12th, 2019 Kaysville, UT DETAILS
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They have some of the best pricing for internet and the quality is not that bad. But the speeds need to be improved. The highest internet speed I can receive is 20Mbps, what I actually got was more around 14Mbps. So if you need a keep priced internet they are fine, but if you use your internet a lot, this speed just won't do it for you. I never have had any issue with service or billing.

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Jennifer Smith
June 11th, 2019 Salt Lake City, UT DETAILS
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Our experience with CenturyLink has not been positive. The coverage in our area has been slow. CenturyLink came to our house to try to deliver faster internet speeds but was unable to meet the requirements we had for our home office.

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Rebecca S
June 10th, 2019 Ashland, MO DETAILS
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Do you not do business with Centry link! You will regret it! Their customer service is the worst I’ve ever seen in all my years. Instead of helping you they put you on hold and pass you to another person so you can repeat yourself once again. I’ve wasted way too much time on hold with them and I finally had it. I’ve now cancelled my service. They overcharge and bill for things that you didn’t do and they don’t care to even try to fix it. Good luck to anyone who does business with them. It will never be me again!

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John Burnside
June 10th, 2019 Colorado Springs, CO DETAILS
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They have been reliable although their service is sometimes slow. I usually get a promotion every year to keep the cost down and ran our of discounts. The price had risen dramatically so I went into their local store and told them I was looking at alternative internet providers because of the price increase. They offered me a very reasonable rate for 5 years and I took it. No more jockeying with promos. The price is pretty good for my area of the country.

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Brenda
June 10th, 2019 Spanish Fork, UT DETAILS
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Compared to other internet providers I have researched they have the best price. When I was getting it setup I told them I already had a router but that they had to send me one of theirs. They gave me the option to send it back and use my own but it just seemed like such a hassle to have to contact them after getting it and then get a shipping return label to return something that I had already told them I didn't need. You also only have around 3 days to return the router they send so I ended up stuck renting the one they provided.

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Mila Smith
June 7th, 2019 North Las Vegas, NV DETAILS
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WHEN it's working, it is fast. However, when you make appts with them they will move your appt around without authorization. I made an appt for next week bc I'm out of town. Three next day I get a text stating the tech will arrive today from 10-12. I spent 20 min on the phone with someone that had to transfer me to 'reschedule' the appt. Got hung up on. Called customer care & was interrupted by the person stating CenturyLink's favorite line "you don't need to be there bc they'll just do work outside." I told them I do need to be there bc they are replacing modem bc it is not compatible with my upgrade package. Got hung up on again. Called again... told this person everything that had happened and she took a snotty time with me and said there was never an appt today only next week. Then I asked, did someone cancel it? She then said, yes it was canceled so you only have the appt next week. Come on Century Link. Seriously, if you're going to set an appt with your customers, keep the appt as scheduled. AND figure out how to get people that know what they're doing

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Mardee Eames
June 7th, 2019 Kaysville, UT DETAILS
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The internet was terrible. Very very slow and would kick us off. We were not happy.

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susie
June 5th, 2019 Kaysville, UT

i love century link. my parents have it at there house and it works so good. fast everything would recommend to anyone.

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Christine Farmer
June 4th, 2019 Littleton, CO DETAILS
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We started off our internet service with CenturyLink. It seemed fine until early in 2016, we began to have problems with the internet dropping when the home phone line rang. We had DSL at the time so this should not have happened. When I called CenturyLink to get help, it was just a bunch of preprogrammed responses, push this button, etc... I never got to talk to a real person! This was extremely frustrating, and I tried more than once, trying different numbers, buttons, etc...So, when a Comcast representative showed up at the door, I was an easy sell.

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Brooke Herbon
June 3rd, 2019 Kaysville, UT DETAILS
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Century link is okay, I’ve had it for a few years now and the internet is often splotchy but for the most part good overall service.

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Brittany Bray
May 31st, 2019 Springville, UT DETAILS
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Century link is good. We don’t have the fastest internet but it gets the job done!

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Janessa
May 31st, 2019 Herriman, UT DETAILS
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Only have their internet because of where we live. Customer service is always a joke and not very helpful. The internet seems to go out way more than it should. However, they are better than Xfinity, so at least there's that.

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Dale L Farmer
May 30th, 2019 Littleton, CO DETAILS
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I had trouble getting the service I wanted. They seemed to be a big conglomerate that didn't really care for me or my business.

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Martha
May 29th, 2019 DETAILS
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So far so good - Service is good, it is reliable and fast. At the end of each other we miss about 2 seconds of speech of whatever we are watching, not sure why.

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G
May 28th, 2019 Saint George, UT

Honestly our internet is rough. I was FaceTiming my bud in South America and we kept cutting out I thought their internet was the issue cause they’re in a 3rd world country but it was us so.... yeah

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Liana
May 28th, 2019 Colorado Springs, CO DETAILS
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The absolute HOOPS they make you jump through when cancelling are ridiculous. Like I'm moving states buddy, just come turn this puppy off.

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Jacob Shaner
May 28th, 2019 DETAILS
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Good internet speed for the price. I have a hard time getting good help whenever I call customee service. It has been hard to get a new router that is compatible with their network.

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Nana Asiata
May 21st, 2019 Herriman, UT DETAILS
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Centurylink is very affordable and awesome service as well. Whenever we have an issue with our internet, they are willing to fix any issues right away.

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Justin specter
May 20th, 2019 DETAILS
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Good customer service the internet speed in Las Vegas needs to be better.

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Ronald Birch
May 20th, 2019 DETAILS
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They are responsive to my requests but are way too expensive. The value is not there. They could improve by lowering the cost. Also there is too much interference. That is there are far too many useless Chanel's that I have no interest in. Too much advertising too.

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Carrie Woodruff
May 20th, 2019 DETAILS
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Good experience. Just keep the speed up. The customer service is excellent. They really work with you. Have been with them for years

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Bella Golden
May 20th, 2019 DETAILS
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I have been listened to and have been provided with excellent service. I spoke with Amber and she was so patient, even though I could not decide what to do.

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Anonymous
May 20th, 2019 DETAILS
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Installer was very informative and provided recommendations for optimizing the internet speed

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Anonymous
May 20th, 2019 DETAILS
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They are dependable and affordable. Easy to reach on the phone if you have questions. I have never had a problem they could not solve.

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kerry perez
May 17th, 2019 Orem, UT DETAILS
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Switched to Century link from xfinity for costs savings, the experience to move was a bit cumber-sum, as their TV package came with another company, and that transition was clunky, you have to deal with them if there's any issues with programming, and they didnt provide the same service as Century link..

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Craig
May 15th, 2019 Orem, UT DETAILS
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Average internet speed at a high price. I was a customer for a few years and wasn't every terribly satisfied with the service. When I found a better option I jumped on it.