CenturyLink

I have been listened to and have been provided with excellent service. I spoke with Amber and she was so patient, even though I could not decide what to do.

My internet has been out since April 28, 2019. Everytime I call it will be on by 10:30pm Sunday. Monday morning, it will be back on by 7:00pm. Tuesday it will be back on by 3:00pm. Wednesday May 1st still no internet. The only time I received an email was when I sent feed back about contacting the FCC. Otherwise I never get to talk to repair. Every customer service rep. will tell you something different which usually contradicts what the previous one said. You never know where you end up at for customer service. One rep was in Arizona, one in Texas and I think one maybe in Louisiana. One rep said there was no outage, one rep said I had already been refunded. I asked when and she said April 26. I told her two days before the outage I was refunded. She realized that was our payment on our bill. The only good thing is I have been refunded $44 dollars but what I want is my internet back. So no I would not recommend them. Up till the 28th I had no complaints but then I had no reason to call customer service. Update to review May 2nd I called once again. I went through their aggravating recorded menu. I was transferred to a different country. I asked to be transferred state side. The rep. transferred me, I talked to a repair tech who listened to all my woes, was courteous, polite and answered my questions but most importantly walked me through the steps to get my modem up and going. She was patient throughout the 48 minute call. I asked about the outage and it had ended Wednesday but for some reason i had not got my internet back. Although I would not recommend CenturyLink, if you have them, always ask to be transferred stateside. I forgot this is what a tech told me five years ago when I had internet and phone issues.

I called the customer service number 800-244-1111 to ask a simple question about my service. I was on the phone 45 minute and talked to 3 people and was then hung up on. No-one knew the answer to my question and one representative told me there were no services connected to my account.That's nuts! I am using the services and I am getting billed for them each month. Centurylink customer service is horrible. Representatives are rude, uniformed and inaccurate compared to other companies with similar services Centurylink is the only provider in my area. This would not happen with free enterprise. So much for regulation! It took me 4 months just to get my internet service! The keep messing up the installation Then I had trouble with billing! This is a horribly incompetent company!

My neighbors and I are over 3 days with no internet. They have lied 3 times about when may be restored. The internet repair number routes to clueless agents who can only follow stupid scripts, have no internet experience, can't spell "IP", and have no ability to escalate. I also learned the hard way that you are not eligible for any poor performance credit due to their neglect. You can only ask for credit for actual downtime, which they don't properly track our monitor. Their service is so bad they place a bunch of phone operators to keep them shielded from a customer. It is clear they have no idea where their checks come from. If I had the ability to swap providers I would do it post haste. These jokers are the only providers available to me. We are hostages with zero recourse. If you are one of the fortunate ones who has a choice, course ANYTHING other than last-CenturyStink! You won't be as sorry as you will be going with this terrible service.

We had CenturyLink Internet service for 4 years and once we got the connection installed correctly, it was rock solid for all 4 years. When we moved, it was an easy process to cancel our service.

CENTURYLINK IS THE WORST! If I could rate it a negative I would. I had this service for almost 2 years, because I had a 1 year contract. I moved a lot because of college. For the months I lived in St.George the service was great, no complaint. Then I moved to my first location in Salt Lake and the Internet would work on and off, when I called they just told me to restart it and it would work, and yes it did work for a little bit, but then it would go back to doing the same thing. I’m not much of a complainer and at least I had WiFi so I didn’t say much. Then I moved to my current location in February, they installed it NEVER worked. I literally called once a week and NO ONE could ever help me with anything! I work a lot so when the office was open It was hard for me to keep calling but when I could they would do NOTHING! A few months passed and I called again because this was getting ridiculous I was paying for nothing! They said that there was no service in my area for a month so they returned me that month’s money and said it should work after that and of course it didn’t! I told them to send a tech out to check what was going on and they said they did, but no one answered the door even though I was home waiting for them. Tech support finally repeated my address to me and it was wrong and I gave them the correct one, they said they couldn’t make changes, but they transferred me to another department (because that’s what CenturyLink is best at TRANSFERRING). So I talked to the other department gave them my address and they had my CORRECT address on file and they said they didn’t know why they were telling me it was wrong, so I let it be! More months went by and I was sick of paying for no service and wasting my time calling them so I cancelled my service and asked them for a refund for all those months paying for no service. They said I would get a credit of $392.19 in my ACCOUNT! So I was happy. 3 weeks have passed and I still don’t have my refund, so I called AGAIN today. They transferred me everywhere like usual and obviously they would NEVER let me speak to a supervisor. At last this lady told me that there was a check mailed out with that amount. I told her I haven’t received anything and she read back the address which was the same one tech support was giving me (I looked up that address and it doesn’t even exist). So I told her that was wrong, but I didn’t understand why my bills would get here to MY address, but what actually mattered (my check) didn’t. I also mentioned that they told me that money would go back into my bank account because I had autopay. All she said was I DON’T KNOW with an attitude! I’ve never had a worst experience, service and customer service they are HORRIBLE! I don’t even think I’ll get my money back for all those months and I know it was stupid of me for letting it go for so long, but honestly for all the bad experiences I think I should get back more than that credit! I sincerely do not recommend CenturyLink and I hope this doesn’t happen to anyone else! They really don’t know what they’re doing, every department will give you a different answer, but no one will communicate a client complaint.

Doesn’t even deserve a star, I shouldn’t have ever allowed them to set up my internet in the first place. It started by then never showing up for the set up, I was passed around on the phone trying to figure out when they’d begin my service since I had already paid for it, after being without internet for over a week they did come and set it up but if I have more than 2 devices on the WiFi it drags, and forget streaming there’s absolutely no quality there. My new issue is that my WiFi doesn’t work and the part of customer service that can fix my problem is closed, very inconvient for me since I’m an online student with a quiz due at midnight. I will be dropping century link this weekend and switching to cox communications. Don’t use century link, it’s a joke of a service.

Century link told me I would get 50 mbps internet but I received 3mbps instead. Then the lady lost my information. Called back and they ended up leaving 2 credit check marks on my fiances credit report. Then we had to wait 3 weeks before service was able to be installed. Come time the date, a person showed up to install TV but I was told the TV would be ground wired but direct TV is dish only! Get out! Then they said they had no plans of fixing our internet because it was already supposed to be running which is not what we talked about on the phone! After being on the phone with 7 people for over 8 hours total we were able to CANCEL. I am writing corporate and I will be leaving horrible reviews everywhere!! Scammers!!!!

Since I moved to Albuquerque, I put up with service speeds nowhere near promised, frequent outages, and poor overall service. What took the cake was when I moved, ordered a transfer, and went through the following nightmare: 1 week before I move: I want to transfer service on October 5... service on at my current address until then, service transferred to the new location on that date. Centurylink: No problem! That evening: Service disconnected. Next day -- have to call twice to get someone to agree to switch service back on... and it will go back on at 5:30. I was disconnected through THEIR error and have to wait an entire day for them to restore the service.... omg. But at least I have been reassured that the technician will be at my new place on the date I actually specified, between 9 am and 1 pm (yeah, sit around and wait, got it), to get the phone line up and running. The date specified: No technician. I give an extra couple of hours in case he's running late, then call. Oh, that's weird, the order is open, for the time specified, but no tech was assigned. Can I hold? I don't have unlimited data on my phone.. and still invested two calls of 33 and 35 minutes each and still no answer to why they can't locate the address I'm living at now nor why no tech was assigned... with the people I was talking to wanting me to stay on hold for so much longer and burning away my minutes on my cell; I disconnect after that long waiting because I just can't afford the calls, after being reassured that if they have a disconnect happen while I'm on hold, they can call me back as a dropped line. They have my call back number, no call-backs happen. So today, same address, also hard to find but guess what? I'm now online, courtesy of XFinity.... and my speed is good and steady, the techs were prompt and supportive... better service and speeds at 60 mbps (as opposed to what was I told for this address? a 1.7 mbps? Did I hear that right? ONE POINT SEVEN? CENTURYLINK, ARE YOU CRAZY?) for half the price. Thank you XFinity for 60 mbps... this is HEAVEN. Centurylink? Stuff it. Oh, and when you figure out where I am (like XFinity did in no time flat), you can come get your friggin' modem because I'm homebound with nursing home level of care and my willingness to run around and do things for you, or take valuable time away from my caregiving services to have a caregiver do things for you? Nonexistent. And I expect my bill credited for the days of no service, for about $7.00 of cell phone time you burned doing zero for me, and an apology for two years of subpar service and the incompetence of your staff when it comes to supporting customers... whether needing something repaired or when moving.

They tried to change the original we agreed to have for multiple years after only a year. When we called to ask them what was going on they said that that wasn’t true even after we had all of the documentation to prove it. Their customer service is a nightmare. We also had a century link line on our lot that was getting in the way of our house construction and they wouldn’t move it more than a few feet. They said it would cost over a million dollars to get a new pole so they could move it up higher. We went to the city and they said this was not true. We now have to go through the city to have them move it. They are terrible!

My experience with CL was bad from beginning to end. Was told they had 25 bps available and only 10 was. Started off with a price that more than doubled after 6 months with no warning. I travel and had on autopay so didn't catch it. Called and miraculously qualify for lower rate. Then tried to transfer service to new house, wife stayed home from work for entire day. Technician never showed, called in and tech reported he had knocked on door and nobody home and left a door knocker. Both absolute lies. Then tried to cancel service (No contract) I was transferred 4 times and spent 53 minutes on phone after repeatedly stating I did not want to hear any offers I was ignored and offered some deal to maintain service by each of the parties I spoke with before I was able to finally get it closed out. Absolutely nothing positive about my experience in any way. Slow speed only, offered 3 times in 2 years faster service that did not exist. If their was less than 1/2 star that's what was deserved..............

I would leave a (negative) star rating if possible -- 1 star is not low enough. I signed up for Centurylink internet. They have FAILED (repeatedly) to deliver working internet. Going on into multiple weeks without CenturyLink delivering a single kb of data yet. Many wasted hours spent 'on hold'. Now I am cancelling service. An 'error' message is given if trying to do this on-line with your account (how convenient, CenturyLink). When calling to cancel service, I was transferred multiple times... and to the wrong department... and made to be put on hold... again... and again... (how convenient, CenturyLink). -Get F'd CenturyLink. A 1 star is not low enough. Zero stars would be no service rendered (as happened), but no money lost as well. In my interactions, CenturyLink is fully deserving of NEGATIVE stars. Not a single kb was delivered over multiple weeks (or ever), dozens of hours were wasted on-hold, then when I went to cancel, I was given several more hours of run-a-round and re-directs to the wrong department, before finally getting a correct re-direct after MULTIPLE incorrect department redirects (to service cancellation). Being incorrectly re-direction multiple times on a cancellation of service call is malfeasance, but obviously company policy. And THEN they charged me for not returning the modem. (I did). No service was rendered and harm was actively done. CenturyLink is undeserving of 1 star. VERY undeserving.

Absolutely the worst customer service I have ever had, I ordered internet and the tech never showed up on the scheduled date, I called the same day and the closest available date was 2 months from that day. I then called a month after getting service as I was moving to schedule my service address change. I checked at the least 5 times that I would have internet at the new house, I would be paying the same price for speeds of up to 6mbps, when my old house was getting 80mbps, and the new house is a 5 minute drive. I called to put in a transfer and they told me it was all set to be processed. I call back a week later as I had heard nothing and turns out they canceled the request because for some reason they are now saying internet isn't available at the address. Centurylink will NEVER contact you about any issues or problems that arise with your account they will wait for you to call them and then tell you they can't do something.

I Called to cancel my services. my contract was up in less than thirty days. the person I spoke to me that if i canceled at that time it would be an early termination and I would have a fee assessed. I told her that it would not and asked for a supervisor and spoke to her she said that it would not be an early termination. No wonder they have such a low rating they just flat out lie to you to get you to stay and pay for their overrated and overpriced services. If I could I would give negative star rating I would . If I can find another service in my area I will pay more just to not have to be a Century Link customer.

This is the worst company I have ever had to deal with in my life. When we first moved to our new home it was nothing but problems with this company. After about a month in half of calling and complaining and giving them a horrible rating I finally heard from someone in this company. I was credited $55 to my account however the problems are still on going. The customer service is horrible and disappointing. The lack of understanding from the reps is ridiculous. My entire neighborhood depends on this company because they are the only ones who service this area. You would think they would put more effort into helping the areas that depend on there services. WRONG!! I am on my 3rd box so far and this box I have now is no better than the last ones. Our lines in the neighborhood have been installed poorly. I would never ever recommend this company to anyone ever!! KEEP AWAY FROM THIS COMPANY IF YOU CAN!!! They are more of a headache than a service to the public!!!

Terrible experience. I started my internet service with them and 2 months later it still did not work, even though I was being charged. I talked to roughly 8 techs on their chat online feature and none of them could configure the modem for it to work. One told me that it may be a faulty modem, so I replaced it and had the same problem. I finally called centurylink to schedule a tech to come out. The tech never showed up. I took the modem into the store to cancel and the lady in the store was extremely grumpy and acted as though it was my fault. I went across the street to xfinity and it was a completely different atmosphere. Extremely friendly staff that was knowledgeable and would do anything they could to help.

Wednesday evening, my phone service with Century Link has not been working... First I was told it was an outage, a defective cable....that was Thursday morning, I called later in the morning and was told, no you need a tech to come out.....ok waiting for that to happen, called for update later in the day and then was told no you do not need a tech, you are part of the outage and took the tech off. Kept advising when the cable would be fixed. Sunday evening called for update and all issues are resolved.....guess what my phone is still not working....I have had this escalated and was promised they would have a tech out this morning (Monday) and I would be fixed by 12pm, so far no tech....on phone now waiting to see what is going on. This is a Sorry Company....Your people lie.

While waiting for my two year contract to be finished, I moved to an area with free Internet. Yeah Google! I had to change my address for billing purposes which I later found out restarted my two year contract. When I called they said they put a note on my account and that I could call on my original two years was up and they would be no cancellation charge. I think they told me this is just so I'd stop bothering them. I called when my original contract was up and canceled. I confirmed there would be no charge. I week later I got an email with a $170 cancellation bill. I called again and surprise there are no notes and nothing they could do. When I changed my address my two year contract started over . I didn't sign anything agreeing to this I'm not sure how they get away with this. I was a customer for over eight years. When I moved again I would've signed up with them but not now.

Customer service and product from Sentry links are pretty good, except where I live the speed is so slow and century link is my only option except for satellite Internet which costs a fortune

I honestly have had a terrible experience with CenturyLink. I originally got charged for having someone install my router when they never did (they took a long phone call to get the charge taken off my bill). My WiFi has been very spotty. For about a month, the DSLlight on the router would keep turning red. Every time it did that I had to call CenturyLink and the phone calls would last a minimum of 30 minutes. Recently I tired to get my service switched to a new address and then once my contract was up I was going to cancel my service. I went online to do it because the voice message said it would be easy to do online. It wasn’t. I ended up having to chat with an agent online. Right from the beginning I told him what I was needing help with. 45 minutes later he said a qualified for a new package deal and when I turned it down and restated what I needed help with he told me I would need to call a certain number M-F during business hours. Why he didn’t tell me that right when I told him what I needed help with, I will never know. This company and the service is terrible. I highly recommend not using centurylink. They are extra stress that you don’t need.

I cancelled my other service provider and, despite hearing negative reviews about Centurylink service, I decided to give them a try. I was disappointed that it would take 10 days to get a technician to install service, but again, I wanted to give them an opportunity. When they show up 35 minutes BEFORE their 4 hour window, without notifying me beforehand and without calling to say they’re there; THEN telling me that the next time a technician can install is 10 more days out.... that’s poor communication and customer service. I left work early, and it took an hour and 5 minutes for me to get home. I arrived at 12:59pm, saw the door tag that they came early, and immediately called customer service. I called Cox, and they’ll be here in 3 days.

i would say the service is bad but sometimes especially in the evening it freezes up. During the day I work from home and never really have any problems. But you ca definitely tell the difference in the evening. I could possibly pay more but I don't want too. My husband and daughter complain a lot though.

I had CenturyLink Prism service for a year, and cancelled it when I moved in November 2016. I was told at the time that I would receive a box and prepaid label to return the cable box and modem. I gave them a new address to send the label and box. It was never received. I contacted CenturyLink again and they said they would sent it, I gave a different address hoping that that was the problem. Nothing was received. The cable box and modem were just sitting in my house so I contact CenturyLink via the online chat system and was given an address to send the boxes. I sent the boxes and assumed everything was settled with the account. I later received a refund for the unused balance of the month I cancelled. Months later I received a bill from CenturyLink with a large balance for the cancelled account. I was traveling abroad at the time, and spoke via online chat with CenturyLink and was assured that this was an error, that the account was cancelled and nothing is due or owing. A few months later I received a paper bill at my new address from CenturyLink totaling over $600. I immediately called, and after being told by numerous people that my account couldn't be located because the account number on the bill was incorrect (nine-digit instead of ten), someone located the bill and told me that it was indeed an error, that Prism billing systems are not in sync and while cable was cancelled internet was not properly cancelled in their billing system. I was told that this would be resolved, that not only was noting owed but I was due a refund. I also confirmed that the equipment was received and that nothing was outstanding on the account. In June I received a refund check for the unused balance of the internet portion of the bill for the month I cancelled. Yesterday, December 19, 2017, I received a bill from a collection agency, IC System, stating that I had a delinquent account with CenturyLink and owed $318.70. I called immediately and was told that they had no information other than the nine-digit account number and amount owed. They said I had to resolve it with CenturyLink. I spent over three hours on the phone with CenturyLink, spoke to 13 people and achieved no resolution. Almost no one was able to find my account. The ones that did find the account either stated that there was no balance owed or that they could not help me because it was a Prism account, or that it was a Legacy account, or that it was a Qwest account. I was told to call back the the next day when the collections department was open and speak to someone there. I called back today and was first told that I could not be transferred to the collection department. After speaking to a few people, I was transferred to one person who was able to find the account. I relayed the story to him and he tried to credit the account, and was not able to in his system. He then said he would explain the problem Prism financial department, and I was transferred there. The person I spoke to knew nothing of my problem and couldn't access the account. He then said that if the account was sent to collections I have to deal with the collection agency only. During my call yesterday customer service contacted the collection agency, who stated that they had no information or documentation about the account other than the balance and account number and that CenturyLink had to figure it out. He said that is not their protocol at all. I asked to speak to their department that sends things to collections and he said that I cold not because they do not speak to customers. I asked what could be done, if there was no one at CenturyLink to speak to about this bill and the credit agency did not have any information. He said he was sorry but there was nothing he could do because he couldn't access the account and/or put a credit on the account. It seems as though they are saying my only option is to pay the collection agency in order to protect my credit. The next person I spoke to said that it was my fault for returning the box myself (to the address CenturyLink provided) and that with Prism the modem and cable box get returned to different places. This is not something that was communicated to me at the time, and there is no reason why I should be penalized for returning the equipment myself when CenturyLink failed to send the box and/or label. He confirmed that no box or label was sent. CenturyLink confirmed to me months ago that the equipment was received, and has now sent a fraudulent bill to a collection agency, and is providing me no way to resolve the matter.

Frankly there seem to be no good options for internet service. I have been with these guys for years and have to call back every year to try to keep my internet bill reasonable. I think they are better than comcast though. Just biding my time until google or someone else starts up service in our area. Hopefully they will understand what good customer service and value is.

1. Home phone is useless doesn't work well and has massive static on line they claim comes from inside the house so we don't use it. 2. Forced to bundle by Century Link to get "best rate" for product don't even use - Home Phone 3. Internet drops at least 20+ times a day and sometimes it is out for at lease 5 minutes while modem resets. We have it in line of site to see massive drops 4. Asked to be on No solicit list and had 2 people come to my house soliciting 5. People that came to my house recently for soliciting wouldn't leave property despite asking multiple times 6. Solicitors told us we should "call" and see if we can get upgrades that have rolled out. "IF" Centurylink rolled out upgrades they should automatically update for the customer. 7. Company charges to pay online with a credit card as they say it is too expensive so they make the customer pay for it or "force" you to do on auto payment with checking acct # or pay with checking acct # online. 15 years of working in banking and dealing with fraud, this is the worst thing to do! 8. Company should be aware it will be a cold day in hell when they get Prism service or bundle direcTv service. Which by the way THEY and ATT & Verizon all take credit cards and don't charge a fee. 9. When I spoke with a rep earlier this year she offered to sign me up for loyalty discounts and said they expire. She said all you have to do is call the loyalty department and ask for them to be extended. It took me over 30 minutes to get them extended. I was given 28+ minutes of excuses, placed on hold over 4x and told that my plan was the best rate and they couldn't lower it. I didn't ask for my plan to be changed, lowered or whatever I asked to get the loyalty discount extended which YOUR employee told me would be a simple task. When it was FINALLY done, employee said oh I didn't know I could extend it. WTF....seriously when a customer is telling you what someone told them and you come up with every lie and excuse in the book and than act like it is the first time you've EVER been able to do this you wonder why I am not jumping for joy?!!! One of the worst companies I have ever dealt with! I would change companies but everyone says Cox sucks so stick with the evil you know. At this point wish ATT would come to the area. Ultimately Sprint and Embarq were better companies prior to being rolled into CenturyLink which is referred to as CrapLink by many we know.

Our experience with CenturyLink has been, in a word, "meh." They aren't absolutely terrible, but they aren't fabulous. Our internet is usually good enough to stream Netflix and YouTube, but there are random weeks where it is slow as molasses. When we call about it, they can't really give us a reason or any help, which is super frustrating.

I tried century Link a few years ago and was not happy with their product. Several times had to go out side and clean snow from the dish to get a signal. Switched to Xfinity and no problems

We use CenturyLink at my office and almost twice a week the internet will go down for no reason at all. We have to reset the router and then wait about 15 minutes for it to start back up again. When that doesn't happen it's usually pretty good, that's my only complaint.

It's just DSL. It's not great, but what sort of expectations do you have, really? The biggest problem with ISP is the cheap consumer routers. Most of the infrastructure is fine, it's the router that's the big issue.

Where can I even start with this abominable excuse for a company? Like many others that have left reviews here, I am forced to use CenturyLink's services due to my location. Also, like many others, I would literally cut off my left arm (actually, let's make that the right...since I'm left-handed) to be able to utilize ANY other company's services for my Internet. The fact that I actually have to monetarily contribute to CL and give them my business disgusts me. Anyway, with my rant out of the way, let me now tell you why I feel so compelled to warn others against using CL's services. Recently, I moved residences and needed to transfer my Internet to my new address. First, the transfer never went through; I found out CL didn't put my new address onto my account, even though I SPECIFICALLY double-checked that all details were correct before ending my initial call. OK, no biggie--stuff happens. On my 2nd attempt to transfer service, the modem wouldn't work. Had a tech come out who basically told me my new house wasn't wired properly or something along those lines. When I asked the tech what I needed to do about it, he told me he wasn't sure. Great. Thanks for your help, I guess? On the 3rd attempt, customer service told me it wasn't my house that was causing issue, but instead the modem I was using. When I transferred my service to the new address, I also agreed to an upgrade. Apparently, with the upgrade, a new modem was needed. This new information wasn't even CLOSE to what the tech told me, so I was confused...but it seemed a solution was in sight, so--as a calm and collected individual--I decided to look past the previous blunders. Surely there wouldn't be any more roadblocks! ...Wrong. So wrong. When I finally got the new modem in the mail (by the way...CL told me they'd be over-nighting the package to make up for my troubles; it came 7 days later), I excitedly hooked it up and breathed a sigh of relief that my internet woes were a thing of the past. It STILL didn't work. Just an Internet light flashing red and green. At this point, I'd tried to resolve the problem 4 separate times to no avail. I was losing patience, and quick. On the 5th attempt, I again called CL's customer service line and very respectfully explained to the rep what the issue was, as well as all the troubleshooting that had taken place prior to my making the current phone call. Folks...what an absolute NIGHTMARE this phone call was. Not only did I get transferred to FIVE different reps, but towards the end of the phone call, the reps were actually LAUGHING at me. Outright. Toying with me. Using me as a pawn to entertain the call center for the night. Pretending to be supervisors when I asked for one (and if he wasn't pretending, then that means a SUPERVISOR was laughing in my face). And let me tell you...I am a professional person. I wasn't swearing at them. I wasn't even YELLING at them! I just wanted my Internet on, you know? FINALLY I spoke with an individual who begrudgingly agreed to set up an appointment for the following day to have a tech come out to troubleshoot again (getting any of the previous 4 individuals to hook me up with an appointment was like pulling teeth with a toothpick). She told me the tech would be there between 7am and 8pm (Really?!) and finally ended the call. ARE YOU KIDDING ME, CENTURYLINK?!?! The tech that came the next day (you should've seen the shock on my face when the truck pulled up. There was no WAY I thought they actually booked the appointment for me) was incredibly nice and FINALLY FINALLY FINALLY got the Internet working. I wish I could remember his name so I could call and request he get a raise. He was the only redeeming part of this experience. All in all, I have never been so sickened by a company's lack of customer service and the disgusting way its call center employees (who are definitely remotely outsourced, which is terrible and cheap) treat paying customers. I'd advise anyone looking for Internet service to avoid CenturyLink at all costs. If you can't avoid them, proceed with caution. All the caution you have.

Absolutely HORRIBLE company. We signed up when they were still Quest on a guaranteed Lifetime, fixed rate of $24.00 per mo. for Unlimited Long Distance phone service. They honored that for 13 years, until Century link decided that greed superseded honesty and integrity. They increased our bill by 50% without notice. We spent the net 5 days and over 10 hours on the phone to their Customer disservice trying to get an explanation......We finally gave up. It was a waste of time . We are done with them. DO NOT MAKE THE MISTAKE OF SIGNING UP FOR THEIR CRAPPY, INCOMPETENT SERVICE~! Not only that, they are like their other partners in crime' DirecTV. They promise you wonderful cheap service and wind up gouging you with every hidden and unaccounted charges they can hit you with! They also LIE to you about the quality and services they provide.

What should have been a simple transfer from one apartment to another apartment was a big mess that left me without service for a week, and several frustrating hours spent on the phone over several days with countless untrained customer service representatives. Now, two years later I am being contacted by a bill collector for a charged on a final bill on an account that Centurylink hooked up wrong and disconnected themselves by a team of specialist. Essentially I am being charged for their mistake. I contacted Centurylink to dispute the false charge and their records show the timeline of events that took place that supports my claim but the team of specialist, supervisors, and customer service representatives failed to make the proper notes and so they refuse to waive the fraudulent fee caused by their mistakes. I guess that would take another "team of specialist" to correct? NO THANKS! Not worth the headache to deal with these people EVER again! I am paying the debt on the fraudulent account in protest but I want people to be aware that Centurylink has very poor business practices.

i was set up with century link for less than $50.00 a month for tv and internet my first bill come up and it was for $220.00 i call to complain about this and end up cancelling the tv service (witch it was just basic) then i was told i was gonna paid less the $40 for internet and they will fix my bill of $220.00 i just got my bill and now if for $440.00 this guys are a joke i try to canceled the service but i was told i have a contract and now ihave to pay a $200 cancellation fee plus the $440.00 that they say i owe to them i dont know what to do anymore is to much money for me im a single father and this is way to much and i dont want my credit to be ruin by this nonsence

I was overcharged yet again. My billing has been an ongoing issue, and last month I even checked ahead of time because my account was showing a large amount due even though I should have had a credit balance due to previous overcharges. I was assured via Twitter that the credit balance was correct, and that my credit card would NOT be charged the amount shown on my account. When I got my credit card statement, I was in fact charged again--not only did I have a credit, but the amount charged was more than three times my monthly bill. When I contacted CenturyLink through Twitter again, I got a response from the same person as last time (Aaron) basically saying that, yes, it was an error, and that I need to call the financial services department to get a credit. When I complained that I should not have to spend more time on the phone getting an error fixed that he has already admitted was an error, his only remark is that I would not have to explain anything--that I could just ask for the credit, as if I could even get to a live person without giving all of my account information and personal information and a brief explanation of WHAT credit I'm referring to.

Horrible. Worst customer service I have ever experienced from a business. Inflated bills with no explanation as to why. My bill jumped in one month from $157 to $183 and when I called to inquire as to WHY this was, I was shuffled to 4 different people, on hold for 20 minutes them lied to and told it was "taxes" . I was looking right at the bill and saw the taxes including century link fees amounted to $10.23. When I told the gal on the phone that, she said , and I quote, "well I don't know what to tell you mame". As this is not the first time this has happened with them I decided to cancel my service with the! Right then and there and go back to Cox. I was with century link for 3 years and I can tell you their service has gone down considerably. As for their actual products. Television is constantly freezing now (this was not the case in the beginning and the internet has gotten considerably slower. I believe this is being done purposely to try and bump people up to the higher priced version. We are not stupid and this is not how you treat your customers. Maybe when they lose enough business they will understand that. I, however, will never go back.

Internet that cuts out often, speeds that are 7-8 times worse than advertised in their plans, customer support that basically amounts to: "did you try turning it off and on again". Funny story about that, I called to question the above points which had happened to me, and they went through an hour of my time turning various things off and on again, until they put me on hold for 40 minutes to schedule a technician to my house to fix a cable they shoddily put together outside the house. Technician never came, and when I called about that they said they never had an order to send a technician ever. All in all, terrible company with terrible support. Switch to something more worth your time and money.

I signed up for CenturyLink in February 2014 right after moving into my Omaha apartment because the rates were competitive and the specks were comparable to COX in a very good way. I thought I was getting a steel. I quickly learned that was not the case. Upon receiving my modem, I learned that my house wasn't wired for DSL. That was fine, I called the CenturyLink help line and they told me that they would send someone out to set it up for me, I just had to make the appointment. I was transferred to the appointment line where I was told that someone could come out the next Friday (and seeing how I called on a Thursday that was an entire week away) sometime between eight and four-thirty. I said that was fine but that I worked on Friday so it would be best if they came at four and I would just get off early. I was then informed that I couldn't make an appointment for a specific time but that the tec would actually arrive sometime between eight and four-thirty. “I have work,” I said. “I can't take a whole day off just to get my internet installed.” The man told me he was sorry but that that was my only real option. I made the appointment, thanked him, hung up and promptly called COX. “If I switch my internet from CenturyLink to COX right now,” I said, “When is the soonest that you could get someone out to set it up.” “I could have someone out tomorrow.” “I work tomorrow.” “That's alright,” the man said. “I can get you an appointment for the evening. What time do you get off work?” “4:30.” “I have a slot from 5-8. Someone would arrive between then.” I took it. Immediately after I called CenturyLink to have my service cancelled. What I didn't realize was that, for whatever reason, the account wasn't closed but I didn't realize that until I got a bill in March for an internet service that I never even had. I called right away and informed them of the problem and that I wanted to have my account closed. I was told explicitly that the account had been closed but in April I received another bill, this time for twice the amount. I called CenturyLink again and asked to have the account closed. I was again told that the account was officially closed. In May I received another bill and, after a long and arduous conversation with several people bouncing me back and forth, the final person I spoke with then informed me that he would place a request for credit to have the account zeroed out. I thanked him and said I would call back to verify in a few weeks. Before I called back I received another bill, this time from a collection agency. I again called CenturyLink to inquire on the status of the credit. I was told that the paperwork had been misfiled and that this new person would file it correctly. I was again informed that the account had been zeroed out. Fast forward to December 19. I've just received my third collection call from the debt agency in charge of my apparently outstanding debt. I called CenturyLink after each agency call and was told twice that my account had been balanced out. Today I called again and was informed that, not only was the account still holding a nearly 300 dollar charge but that the credit had been denied and no one bothered to tell me. At this point, I just paid the charge because I can't believe anything else they say to me. I don't even fully believe that the account has been paid. I guess I'll find out when I get my next bill but, should that happen, I will gladly inform them that I have bank records saying that the money was withdrawn from my account. The only nice thing I have to say about CenturyLink is that the people I worked with were professional, kind and, at the very least, pretended to be helpful but that doesn't make up for the months of what essentially adds up to lies, manipulation and inflated charges (for service that I never even HAD mind). I would never, ever recommend CenturyLink and I strongly caution anyone from getting into bed with them in the future. Cassie