Name: CenturyLink
Rating: 2.7

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Brody B Orem, UT

Not a great internet provider. Slow speeds and outages. It seemed like I was always on the phone with customer service trying to figure out what was wrong. I wouldn't recommend them to anyone looking.

6 years ago

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Stacy Lehi, UT

If I could give zero stars I would. Our speed was always horribly slow with century link and the customer service was awful as well!! Often had a representative who had too thick of a foreign accent to understand. They also charged me a $200 cancellation fee when I transferred service to a new state and they weren’t supposed to charge me. Took me 5 months to get my money back!! Ridiculous

6 years ago

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Lindsey B Orem, UT

The best word I can come up with to describe CenturyLink's internet service is "average". So-so speeds at a so-so price. I would look into other providers before considering CenturyLink.

6 years ago

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Jorden Laird Front Royal, VA

Speed was just ok, but connection would drop at least once a day. I had to powercycle their modem at least 3 times a week. Appointments for techs were few and far between, but techs when they got here, had been helpful.

6 years ago

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Lauryn American Fork, UT

honestly, not a fan. used this provider for internet for a bit, but it was slow and very inconsistent, going out and random times when i had important papers due or something. pretty inconvenient. again, speed was o k a y - not great but not horrible. until it broke.

6 years ago

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Amber Gilbert, AZ

The internet was fast for the price in some areas. Once I moved it was terrible even when I upgraded. I always seemed to have an issue with my bill. I was with them for 5 years and just recently decided to go with Cox.

7 years ago

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Deborah Hyde Springfield, MO

Century link has provided us with internet service for a few years and I have been pleased with the results. The internet speed is fast and the service is great. Installation wasn't as fast as I would have liked it to be.

7 years ago

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Brian Joseph Duncan Queen Creek, AZ

I have been a customer of CenturyLink for 3 years now. I have tried to change but other companies prices are too high. However, CenturyLink recently raised my bill after promising me that my prices would not change a year ago. They said they didn't have that program and I had to join their new program. I was very dissapointed in them. I am still looking at other companies to change too. On top of that, their service is spotty because their hubs are overloaded in my area.

7 years ago

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Shanna South Jordan, UT

We used to have Century Link as our internet service provider. It was a little slow in our area but the product seemed to work just fine. I would have transferred them to our new house but they don't offer service there.

7 years ago

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Derek Scoville Pleasant Grove, UT

Century Link is the only hardline internet provider in my area. I am the last house on the line, and so my service is poor. It is slow, wifi is weak, and I have just had to learn to deal with it. But, I feel like I am paying for a service that I am not getting.

7 years ago

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Lisa West Jordan, UT

I have had Centurylink DSL services for many years. They have reliable service and fast speeds. I would highly recommend this service.

7 years ago

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Scott Fairfax, VA

Awful internet, high prices. CenturyLink is the internet that people get that either don't have other options or don't know they have other options. Just like a landline- people only have it because they've always had it. Their provided modem/router combos are generally junk and can't effectively manage demands on the slow speeds.

7 years ago

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Holly Nelson Universal City, TX

WE got their basic internet package, mostly just for streaming on our devices and completing school assignments, always worked great, never a problem! Good value

7 years ago

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Justin Vance Lehi, UT

We had our internet with them for years but as soon as I wanted to drop my phone service they said they were not able to provide just internet. Because I thought that was ridiculous, I said adios!

7 years ago

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Erin Rhoton Pleasant Grove, UT

CenturyLink has great service for a cheaper price than most competitors. They just implemented a "price for life" product that I like.

7 years ago

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THEDY CORTEZ

I order internet for my small office, it was promise to be on 6/25 now they said will be on the 7/8 they can't help me I need to wait, the representative lie for the sale, and nobody care about my situation.

1 year ago

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Laura Devena Omaha, NE

Did not like the wait time,could not get a tech to come out to fix my phone Need a new modem it the worst company I ever had to deal with but I took 3 days to get a hold of someone.

2 years ago

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Thomas Olbrich Wheat Ridge, CO

Terrible customer service. This is a telephone company that can't seem to provide a live person with whom to speak. Menu after menu, then circles back to previous choices. A terrible waste of time trying to reach someone.

3 years ago

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fernando wong Las Vegas, NV

if i could give them 0 start i will like 8 hours ob=ver phone tryinh yo fix my internent representative from india or i do not know but can not get someone to help properly good luck with there service

3 years ago

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Edward Garcia Newton, NJ

Good price; awful customer support. The latter does not sound like a big but service does become spotty and which point you'll need tp speak to customer support person which feels like a visit to the dentist

4 years ago

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5 Burnsville, MN

They recently upgraded my equipment for free because it was old. I now have 2 lines both 4g and 5g.

5 years ago

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Martha Redsecker North Las Vegas, NV

Totally unresponsive to my concerns!slow to respond to requests for help, several companies involved in supplying the service, and not coordinated, as far as communicating with me, the customer.

5 years ago

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Bob D

Had CenturyLink for one of my businesses. Terrible technical help and on site technical assistance. Almost impossible to get on site assistance in any reasonable period of time.

5 years ago

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Fair and unfair loyalty program

Century Link service is slow, especially in my area. I'm paying for up to 25 bps of service, but rarely receive over 17 bps. System is really out of date.

5 years ago

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whitewolfowner

Lies about cost, speed of internet and repair trouble they refuse to address or correct. They are the worst, only reason they exist in business because they they have a monopoly on wired internet in the area.

5 years ago

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Dan Tafoya

Great service and speed! I have used this company for the past 10 years and I have had no problems

5 years ago

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Andrew boyer Grantsboro, NC

They are not what you want they only care about money... They will not work with you on moving around pay dates unless on fixed income.. They are all so rude, they are just an overall crapy service...

6 years ago

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Jon Fort Myers, FL

Century Links customer service is atrocious. Long hold times, rescheduled appointments, no shows etc. Their system experiences difficulties consistently as well. This is a poorly run show to be sure.

6 years ago

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Gerald j.Dombrowski North Las Vegas, NV

I've had centurylink for about 20 years and their a bait and switch company ,meaning they tell you one price charge you another price , but I'm looking ,and I'll keep looking until I find one that are more credible

6 years ago

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Sandy A.

We've only had a couple issues and had prompt resolutions. We love centurylink!

6 years ago

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Craig Crowl Park Falls, WI

Expensive land line plans. Internet service is out far to often. Customer service not available weekends and when available it sucks. One of the worst companies I have ever done business with.

6 years ago

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Erick Lovett

Installer was very informative and provided recommendations for optimizing the internet speed

6 years ago

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Arlene Cleet

I love their 24/7 technical support line and friendlyness to help you solve any problems

6 years ago

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James Lengefeld

Poor customer service, poor quality, many upgrades only available in specific areas. No matter who you talk to, they will tell you someone else is whom you need to speak too, and of course they are unavailable.

6 years ago

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John Black, AL

WHAT A COMPLETLY WORTHLESS IP!!! WARNING...DO NOT NOT NOT SUBSCRIBE TO THIS USELESS SERVICE...THIS IS A REALLY BADLY MANAGED COMPANY. JUST ABOUT THE MOST WORTHLESS COMPANY I EVER HAD THE DISPLEASURE OF DOING BUSINESS WITH

7 years ago

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Lionel Salazar Tucson, AZ

Poor no training they don't know what they're doing need more training so they can know their parts and products how to take care of customers better.

7 years ago

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Craig P Belgrade, MT

Cheap and fast. Wait time for service is a little long and you get charged extra for it.

7 years ago

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Keri North Las Vegas, NV

They don 't bill monthly like they say. I get two bills in one month sometime. I never know whe the bill will come. So I cancelled auto pay.

7 years ago

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SteveR

Their "high speed" internet drops to 0.05Mbps at peak times. Complaints are met with blank denials and excuses. Avoid this company if you possibley can. Even letters to their CEO generate complete inaction.

7 years ago

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Les And Karen Duncan

We have had CenturyLink for about 8 yrs now and don't have any trouble ever with it.

7 years ago

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Carol Kalvik Spring Lake, NC

Very few problems after ten years...great customer service, very capable and pleasant employees.

7 years ago

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Dayn Slaathaug

My service is stable until any upgrade then a 3-4 waltz of agonizing frustration with their inept, incompetent and clueless customer service system begins.

7 years ago

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Pix Smith

Bad customer service, and even though I am paying for higher speeds, it's consistently about 3 Mps. No one is willing to help or address it. The answer is always, "Restart the modem"

7 years ago

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Stoffrld

dependable trouble free service. Good selection of speeds By moving they forced me into a new rate, not happy.

7 years ago

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Cloe Cessna Las Vegas, NV

Yesterday at 2 in the afternoon internet and tv service went out. Was supposed to be back on at 8:30 this morning and then at 2:30 this afternoon Now company is saying 24 to 48 hours

7 years ago

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Frances

I signed up for Centurylink Simple in February. For the last 4 months, I've had to call because my internet was off for one reason or anther despite being on autopay with more than sufficient funds available.

8 years ago

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Aaron Runkle Columbia City, IN

good luck trying to use their website to pay your bill, or good luck calling customer service to try to get any relevant done to your account such as changing accounts. Its an absolute joke.

8 years ago

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Susan Stewart Salt Lake City, UT

When we had CenturyLink, our internet was always slow and down half the time. They gave really great initial prices, and they skyrocketed the price on really crappy service. I would not recommend anyone use them.

8 years ago

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John Tanner Glendale, AZ

I was a happy customer for 20 years. Today I spoke with Rosemary at the Finance Dept and was told how to behave. I have no complaint about the product, price and service all those 20 years. I am now looking for options.

9 years ago

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Nini New York, NY

Worldwide high speed internet with no additional charges. Also, no data overages and no contract wifi services.

2 years ago Edited June 20, 2023