CenturyLink

We had CenturyLink's 40 Mbps internet service for years, but found that this was not enough to support the multiple devices our family uses for streaming, playing games, browsing the internet, etc. We upgraded to CenturyLink's 100 Mbps service early this year and have been able to run all of our devices, consoles, and laptops at the same time. We are also able to stream three movies at once. We especially like the 5 GHz support. We rarely have disruptions to our internet service and have never had a disruption for longer than an hour or two.

Compared to other internet providers I have researched they have the best price. When I was getting it setup I told them I already had a router but that they had to send me one of theirs. They gave me the option to send it back and use my own but it just seemed like such a hassle to have to contact them after getting it and then get a shipping return label to return something that I had already told them I didn't need. You also only have around 3 days to return the router they send so I ended up stuck renting the one they provided.

I switched to CenturyLink after having a bad experience with a previous provider and I have loved it ever since. They don't have mystery fees and they don't try to get you to buy a bunch of other stuff to raise their prices. They are a very trustworthy company and that is what I needed!

I order internet for my small office, it was promise to be on 6/25 now they said will be on the 7/8 they can't help me I need to wait, the representative lie for the sale, and nobody care about my situation.

Overall a good company. We were with them for a few months before we moved. Rates are quite high though. And they don’t keep track of their customers in rental properties. So they kept sending the previous renters bill to us.

I don't understand how people can give CenturyLink a good review.??? I've had nothing but drop offs in my internet since April of this year to present. After calling numerous times and navagating through the stupid robo assistant to get a customer or tech representative on the line was a frustrating full time job. After putting in 3 repair tickets for drop issues I was then told it was my modem? I was steamed that after 3 repair tickets they couldn't have told me it was my modem? So I purchase a new stupid modem and was still having issues. I called again and I get this b.s. that the traffic was to high and that they cleared it out and sent a command to my line to stay stable???? None of that made any sense to me cuz they could've done that the first time if it were actually the problem-right?! And couldve saved me $200.00 bucks but they dupe you into buying things you honestly don't need- meaning my modem wasn't the problem and I had to purchase a new one. Plus I don't have a clue to what the problem actually was cuz internet has been stable so far giving me almost 30 days without interruption until last night. Seems pretty convenient that they have now fixed the issue? Along with this issue I'm being bombarded by customer service to upgrade to faster speeds when I can't even pull in the 40mbps they sold me for my area. They should KNOW THIS! Because of all the above my bill is now SCREWED UP AND THAT NEVER FAILS! I called last mo to get my discount put back on and was assured this mo bill would be correct! WRONG!!! I tried to contact them through chat and that's even more frustrating.. The chat window only scrolls so far during a conversation and everything I type after a certain point can't be seen and you can't scroll any further. So I'm typing and can't see my replies and the rep William wasn't responding to any of what I had typed so I ended the chat and started a new one and it never connected to put me in queue to a rep it just sat there blinking. So I haven't gotten anything resolved AFTER TWO attempts to reach someone to get my bill corrected. Must be nice to take ones money and fail misserably to provide customers with any kind of descent service is corporate GREED in action.

My internet service went down due to a storm - my modem and phone line were fried - found this out when I logged into my centurylink account for them to do a modem checked. And I was on the phone for hours with several reps. I was given an appointment for July 18, 2023 between 8a and 5p. But no one showed up or called to reschedule. I missed a very important therapy appointment because of this!! I am a senior citizen and total and permanent disabled Veteran so I go to therapy several times a week!! But due to centurylink's lack of care for their customers, I am in more pain now since I did not attend my therapy!!!! I was on the chat site with different reps for over 5 hours trying to get them to send a tech to fix my line and modem. They want to send me a modem but what good is a modem on a dead line? I even tried to cancel my service but couldn't do that either. The reps lied and said their systems were not working and even on my account, it would not allow me to cancel!! centurylink is a joke!! I don't know what happened to them but I want nothing to do with them!! I just want to cancel this one account with them!! I want an honest company!!! They expect me to continue to pay them for a modem and line that does not work!! That is wrong and crooked!!!

The rating of a half star is generous. But it's the lowest available. The SERVICE is extremely poor. The representatives are not knowledgeable. And the support system is disorganized - you need to go through several unqualified team member before reaching a Tech, if you even reach a Tech at all. The waiting time is in hours not minutes. PRICING doesn't mean anything if the services do not work and that's the case with Centurylink. SPEED is unreliable. I my area 950mbps gets you about 500mbps which drops to 8-16mbps and then freezes. The service is extremely unreliable. I lost service for nine weeks going through the repairs process. I final gave up and went back to COX. OVERALL, I would strongly suggest avoiding Centurylink. If you don't have reliable service and support, a lower price doesn't mean anything. And it is not worth the anxiety you will have dealing with poor service and poor support.

Deceptive pricing..."Lifetime" pricing I signed up for lasted only six months, then jumped by $10...so, I should be dead after 6-months? When I closed my account after six months, they closed all of my billing too...naturally, I thought all had been paid, since my account was an autobill...NOPE! How was I supposed to even know there was a bill to pay when I received NO notification or statement until it was past due and they charged a late fee of $18.00!!! This is incredibly sad because I had no problems with the internet service itself....this is just a VERY DECEPTIVE COMPANY with it's advertising and billing practices!!!!!

ZERO STARS. Internet download speed is 3 mbps or less at my address, and there are no other options with Centurylink. So I had a different service installed. Now I am not permitted to cancel my Centurylink service because my abusive husband did not allow me any access to the account, even though I'm the one who routinely pays for it, and he hasn't lived at the address for the last year. He can't even come to the residence; there is a restraining order against him. I am his f-ing wife; I still bear his name as his wife (unfortunately), and yet I have no control and no rights around an account that I am paying for. This is INSULTING and ARCHAIC.

I'm not to hype about their highspeed internet live in the middle of phoenix Arizona and I can only get up to 7mbps and they say it's highspeed and I can't get a better package its based on what your area has so thier internet is bad

We've had problems with Century Link email every few weeks since they moved to the new platform months ago. Support is worthless -- it's only "chat" (not phone) & twice today I've waited in line from caller #80+ to #30+ only to have the chat auto-disconnected. The 2nd time I was watching & immediately clicked on "click here to reconnect" but it didn't. Earlier when I DID manage to get through on a chat, the person told me to reset my password & THAT only made the problem worse. Instead of getting ONE reoccurring (over & over) error messages, I now get TWO. Century Link itself disowns ANY responsibility saying they've turned email over to this 3rd party.

I have been a Centurylink customer for over 20 years. They used to have great customer service. NOT ANY MORE. Our internet went down Monday. 48 hours later I was still stuck in a texting loop where the bot (it has to be a bot) would run the connectivity test until it failed after Step 2, then say a technician would contact me in a few minutes, then ghosted me. This happened over and over. Finally I got a human on the phone. I think it was his first day. After the mandatory troubleshooting, he set up a ticket for tech support. I got a text saying they would come to my house between 8 and 5, then that they would be there by noon. I stayed home to wait. THEY NEVER SHOWED. I texted yet again. Two hours later I got a text saying my appointment had been rescheduled for one week later. THIS IS ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD PERIOD.

I had a scheduled appointment to repair downed lines outside for 1/14/23. I haven't had phone or internet for over a week. I received a text the day prior (1/13/23) confirming that the tech will be there between 8:15am-4:15pm. The morning of, on 1/14/23, I received a text stating that the tech will be there between 8:00am & 12:00pm. Then, out of nowhere, I received a text around 10:00am staring that the tech will arrive at our original appointment date on 1/17/23 between 8:00am & 12:00pm. That was never a scheduled time & the original date had always been 1/14. After chatting with someone online (cuz I couldn't reach a person on the phone) they basically said, "tough luck that's the earliest we have available". My schedule repair appointment was that very day not 4 days later! So I decided to grab my ladder and fix it myself! I went outside, took my ladder, spliced the wires, connected wires by using wite nuts, and taped it. I fixed their issue then they sent me a text saying they identified and resolved the issue! They first lied to me then claimed credit after I fixed their problem outside! I should bill them for my time!

I have been a Centurylink customer for years, too many evidently. My internet is out since December 22. I had a service appt scheduled yesterday between 8-5. Even received a text message confirmation. No show, no call, and now I cannot get another appt until 12/27. I guarantee I am going to have to threaten to get credit for those days. Customer service is horrible. They all have different lies they tell you, and one even guaranteed they would be there. Once fixed, I'm looking for another Internet provider. Worst company ever. Avoid them at all costs and save yourself a lot of grief.

This is worst experience of my life dealing with centrylink.!!! I have been dealing with an issue for 3 weeks and it still isn't resolved. I have spoken to atleast 30 and no exaggerations!! Just a few of the people I have spoken to, Gracey, louis, Booja, julio and the list goes on. "Customer Service " is a joke!!! All they were worried about was getting a high rating . All they did was tell me what I wanted to hear. All of them are liars!!! I went through the whole process today AGAIN and they hung up on me after I was on the phone for over 30 minutes AGAIN!!!!! I have wasted so much of my time on this BS!!!! I went on line to send an email to the CEO and it was a bogus email!!!! Who are we really dealing with??? Absolute Nightmare!!!! I will never recommend this company to anyone!!!

I signed up with CENTURYLINK in June 2022, for fiber optic up to 940mbs plan for $50, and now Brightspeed internet has taken over their accounts! My plan speed has dropped to 60mbs and when I called Brightspeed I was told I didn't have fiber optic anymore! Stange as I have fiber optic cable installed at my residence! Brightspeed internet downgraded my plan without any conveyance to me! I called and spoke with customer care and was told I had regular cable service! I was told if I wanted fiber optic service 100mbs that I would have to pay more! BEWARE BEWARE of CenturyLink/Brightspeed internet all they do is get you signed up for a plan you want and then the sneak in changes to your plan hoping you won't notice! BEWARE BEWARE BEWARE Centurylink/Brightspeed will rip off their customers!

The absolute worst experience of my life with a company. I can not believe how poor they are at communicating and how they just lie to you without any care in the world. the amount of disrespect they have for your time and effort to be available when they say they will be there yet nobody shows up and nobody calls you. They are the one provider in my area so there is nothing else we can do but just sit back and take it. they even suggested to me that i should look at finding a different provider. Just adding salt to the wound since they know that they are the only option I have. Just a shamed that this state lets a company treat customers like this and does not let competition provide the best service.

CenturyLink has no technical support via phone or internet. Spent 2 hours on the phone trying to get them to send a tech out as the line coming into the house had noise on it. CenturyLink phone support can only read step by step instructions from a guidebook on what to do. After 2 hours on the phone, they finally agreed to send a tech out. The tech called before he came out as they are not given information on what the problem is. After speaking to the tech less than a minute he knew what the problem was. A bad phone line coming into the house. The tech could actually hear the noise on the phone as he was talking to me, the same noise that was on the phone for 2 hours when I talked with phone support. I finally just got rid of my home phone and DSL. Having no service at all is better than having CenturyLink.

I would like to give a negative 5 for my experience. My Mom-in-Law recently moved from her home into assisted living. We opened a new account for her in her new apartment and cancelled her old account at her home. We were not informed of how to establish new service at her new address so called for technical assistance. After HOURS of phone wait time and endless chats we got a text saying a service tech would come by between 8:00 and 4:30. But, if tech turned out not to be needed we would be charged $99. Fine. We then got a text confirming the tech would be at the HOUSE address at that time! There was NO way of correcting this outside of cancelling the order! We could not make the correction for the correct address! AND we got the bill for services we still do not have. It is also impossible to cancel on-line or by phone and all their brick and mortar stores are closed. If you value your sanity avoid CenturyLink at all costs!

We have been with Centurylink for about a year now. In that year we have had our internet "connected without internet" a minimum of 12 times. When we call in they tell us that our service is working fine. Well, if is was do you think i would be calling?!?! Their service tech appointments are a week out. Which means we go a week with no internet. This past time the internet went out we scheduled with the tech. We were told someone 18 or older had to be home the day of the service "your tech may arrive between 8am and 6pm" 😲 So just you sit around like you have nothing else to do and wait for him! Okay, so I take the day off of work. I sit around patiently waiting. Then my phone alerts me that the technician has completed the service and it is working??? WHAT?!? I live in the country. I have 2 dogs and a driveway doorbell. The tech never even pulled in my driveway! 🤬 I call century link and ask to speak with a supervisor---sure no problem one will call you back. Well, here we are 48 hours later and no supervisor phone call. I called back again explaining my situation (oh, and BTW if you get a representative that speaks English well consider yourself lucky! 😖) The tech says they will direct page the technician to come back to my house with a replacement router and he will be there before 6pm that day or before noon the next day (another day we have to take off work to sit around waiting) Well, 2pm and no sign of the tech so we call in. We wait on hold for over 30 minutes and explain our situation and are told, "please hold" after 30 minutes of holding we hang up. Okay, lets try their "chat" feature which is supposed to be quicker. We chat with an individual who again tells us our internet is working. I invite them to come try to connect to it and ask to speak to a supervisor....oh, imagine that: "your connection has been lost" they disconnect the conversation. You cannot even get through to speak to anyone and if you do they disconnect or put you on an infinate hold! Their service works great WHEN IT WORKS. But if you need ANY service forget it---they have the WORST customer service of any business I have seen in my life. So here I am waiting another 10 days for my next service appointment to fix my internet. I will be without internet for over 2 weeks before (if he even shows up) the technician comes again. I am now shopping around for another provider. If you have another choice LOOK around!!!

Since the date we set up for internet, this company has been a nightmare to deal with. First a technician marked that they had delivered items needed to set up our internet, which never happened. Then when the items were eventually delivered, and set up by myself. It didn’t work so I called them and stated that we still didn’t have internet (keep in mind I asked for a tech to be scheduled with the delivery as we just moved into the building), which they then mentioned that a tech needed to come out to activate the line. Luckily the tech was the only one who knew how to get things done. Sporadically my internet goes out during my work day (I work from home) and then I have to do a whole song and dance for it to sometimes come back. But each time I have to call these people, they seem to always have an explanation as to why it’s not working but yet can’t fix it and then I’m told I need to wait 4days before a technician can come out to figure out what may be wrong. Each time I tell them I can wait four days for you guys to maybe send some one out, please figure out how to send someone over now. No one seems to actually want to do any work to resolve this matter. If I had the option to go with another provider, I would in a heart beat. If you have ants that can provide you with internet service, go with them. At least you know what you are getting.

Below is my verbatim response to a recent Centurylink post customer service survey: You can make it much easier by answering your support phone calls within a few minutes and start helping your customers without them holding on the phone for hours. I absolutely hate calling Centurylink for support as I know I will commonly be holding on the phone for hours before a support person will actually start helping with a problem. You think people have nothing better to do with their time? We had to stay on the line for 3.5 hours before an support agent starting helping us and then holding around another .5 hours after being transferred to a second person to get a recommended replacement modem/router send to us to attempt to solve our connection problem. Try doing that sometime then think about what kind of service you just received. If it weren’t for having so many devices (multiple Firesticks, echo dots, smart TVs, a printer, a Roku etc.) tied to your router/modem wireless address etc. that we would have to reprogram to another provider we would already be done with your terrible support service. We might still do that as this same long hours of waiting has happened too many times in the past few years with us and friends. Don’t you keep stats on waiting times from start of a call to the end? It is disgusting. I know you justify it as “well”, people can go on to your online help and spend all of their time searching for help with little or no success or chat via typing when some people are very slow 1 finger typers. Plus with your internet out that only leaves the phone to work with and it’s extremely small screen to see any support site and very small keys to try and chat with. Plus some people have to pay for all those minutes. Believe me, that we and others share our experiences with our acquaintances and online review sites which I have done before and will do again soon after this last experience. Good luck keeping your customers with your present policies of “helping” your customers. We would be pleased to see you go out of business. No apology will ever suffice for your kind of current support service. By the way your agent ended up talking us into buying a $261 new router to fix our lack of internet connection. When it arrived, I installed it and there was still no connection so I had to call back and your next agent said it was the DSL line which it turned out to be. I had told the original agent the DSL light indicator was not green so why try to sell us a new device? Now we had to return your expensive modem/router as the one we already had was NOT faulty as suggested by your original support agent. Add us to your, I suspect, growing list of totally dissatisfied customers.

On start up I was told i would have to wait 14 days for the tech to come out and I wouldn't be billed until they came out and started my service. I was billed that night. I called and explained what happened and that I didn't want to pay for 14 days I wasn't using their service, they agreed and refunded the money, told me it would be pulled again on start up. 14 days later, the tech shows up at 7 am, never checked to see if the Internet was actually working, it wasn't, and marked the job as complete and left. I called to see why it wasn't working and was told that the service was refunded. I explained again that it was supposed to start the day of installation, I just need them to take my money and turn my service on. 5 reps bounced me around to different departments then put me on a two hour long wait just to pay my bill and get a tech back out here. 40 min Into my two hour wait time and I get disconnected , waiting music just goes silent. I call back and try again, same exact process happens, I get disconnected after 50 min this time. I give up.

I ordered internet service with centurylink and waited for weeks, they NEVER gave me service but they had NO PROBLEM taken my money weeks prior. I was given 3 different dates, when the time gets close for them to come out they would move the date up again...how frustrating. I called EVERDAY for a week, all I got was, its pending. A Installation guy set up everything 2 weeks prior. I have no idea why they turned it off and they don't either. When they can't give me any information they hang up on me, very rude. A very professional Man name Roy is the ONLY ONE there that is Amazing. It's too bad he's wasting his time working at that mess of a place. They have treated me like trash, except Mr. Roy, Thank You So Much Mr. Roy you are truly appreciated Sir... Centurylink is a VERY PREJUDICE COMPANY. They NEVER gave me internet, kept making excuses and reissuing installation date. It's a shame to treat less unfortunate people that way...

I used their internet service for 4 years and had to cancel my account due to moving to a new place. Afterwords, I called them to ask if I owed anything on my account and they said no. One year later radius global solutions a debt collector send me a letter stating I owed X amount. I called CenturyLink again and once again they said no, I dont owe anything. After speaking with them 4 times finally they told me I owed an X amount which they did not contact me or have received any mail to know about it. HORRIBLE CUSTOMER SERVICE. They screwed my credit and I will not recommend CenturyLink to anyone. Please safe yourself the headache from these cons

I have not had CenturyLink for several years now but when I did use them for internet and phone service they made promises that they never intended to keep and when I called them on it they told me it was a mix up. They would promise a deal that would give me ten dollars off my monthly service while increasing my speed but every month I would have to call them to either turn the speed back on or take off the ten dollars. Every month they would increase my bill by ten dollars and decrease my speed, every month.