Name: CenturyLink
Rating: 2.7

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Estefi Arreola Leyva Gilbert, AZ

CenturyLink provides good internet service for me and my family. We have some problems but that okay, we usually don't have problems. Century link can be expensive but it's a good internet service program.

7 years ago

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Sadie Scoville Pleasant Grove, UT

Century link customer service is great, but I cannot get higher speeds were in live, which is a bummer. I’m just holding out for either Comcast In my area or century link to upgrade their lines

7 years ago

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Doom Truong Lehi, UT

My parents have CenturyLink and the speeds are sufficient for their needs. However I would like DSL to be a little faster if they are wanting to keep up with fiber optics. They do have a rate guarantee so thats nice.

7 years ago

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S. T. Kline Omaha, NE

If I could give it less than one star, I would. There ought to be a negative star rating for this pathetic provider. Connection went down four days ago and no word from company when it will be restored. I am switching to Cox.

2 years ago

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Laurie Carter Portland, OR

The worst customer service I have ever dealt with and my issue was never resolved. When I canceled my service two days after my billing cycle began they refused to offer a proration so I'm stuck paying for another month. What a scam! I switched to Xfinity and so far their customer service alone has impressed me.

2 years ago

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Toni Dacre Minneapolis, MN

How do you give zero stars? I have literally been at home and on the phone for the last two days because their technicians never showed up. No call, no show both days and as I am on the phone with Century Link both days they ensured someone was coming. I STRONGLY encourage others to look elsewhere.

2 years ago

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Thawkes2017 AL

This was the only company available a few years ago in my area. I had dialup and it was so slow. I hope they have upgraded and offer better service now.

3 years ago Edited November 15, 2022

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Nati Lopez St. Petersburg, FL

Worst company ever do not get service they don’t care about customer service I’ve been without Internet for two weeks and no one seems to be able to fix it because they are lazy. I made an appointment in wait for two weeks and they canceled my appointment without telling me why, horrible Comcast is way better

3 years ago

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Leon Yoakum Los Angeles, CA

I have used CenturyLink over the years no problems. They will work with you. Fast friendly service from install to customer service

3 years ago Edited May 11, 2022

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Sally Beem Spokane, WA

I was kept waiting on the phone for 45 minutes for customer service then I was cut off or hung up on. Then another long chat online that kept sending me to 4 different people that took close to an hour and no one knew anything. Centurylink customer service is totally useless. About to switch service

3 years ago

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Chris Ley Williams Bay, WI

If I could rate CenturyLink a zero I would! The absolute worst internet provider I've ever had. Customer service is rude, hang up on customers and not helpful. Internet is down more than it works and they don't care. Not sure why it says Amazing for one star?! Disappointing and absolutely awful service and products!!!

4 years ago Edited November 10, 2021

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Stacy Carter Red Cliff, CO

Worst customer service ever. Wait times are AWFUL every time I call, they have to transfer me again, after I waited 20 minutes. DO NOT USE THEM IF YOU CAN AVOID. UPDATE: 1.5 Hours on hold, 5 transfers and I finally got my account cancelled.

4 years ago Edited September 20, 2021

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Jody Summers Denver, CO

Just started new Centruy Link service in the Denver Metro area they offer a max of 15 Mbps - What a Joke!? Century link continues to disappoint in providing quality internet to people that depend on them. We are not given other options and CenturyLink knows it so they deprioritize upgrades. Pathetic greedy business practices.

4 years ago

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DaretoExpose Las Vegas, NV

Just as bad a Cox Communication. They are cyber criminals who have gotten away with illegally accessing their customers routers without permission or authorization. Do not trust any internet services in Las Vegas, Nv, it is a hack haven for cyber criminals who are suppose to provide a service not criminal activity.

4 years ago

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Red Las Cruces, NM

I got kicked out of my house (long story) and had no choice, but to cancel and their still charging me for a month I didn't use! I wasn't even there to use the service! $75.00 for nothing. Might as well just start handing out money to companies who already make tons. DO NOT GO WITH THEM. They just see you as a walking dollar sign.

4 years ago

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Alex England Des Moines, IA

Was disconnected in the middle of support session trying get my fiber line buried that they left in my front yard. The best answer they could give is a 5 month window to bury the line with no idea when it will happen. Been on hold with phone support for over 45 min.

4 years ago

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Caloway Salt Lake City, UT

Not the biggest fan of CentruyLink. Their internet speeds are abysmal at best. When I go and visit my friends that have them as an internet provider, I use my cellular data because I am never able to load videos, and everything else takes a while. They do have good customer service though but it doesn't make up for the slow internet speeds.

4 years ago

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Sean PDX Portland, OR

Extremely poor customer service. Had an erroneous charge of $1,000 show up on my bill. Spent well over an hour on the phone with more than a dozen "specialists" and the issue is still unresolved. Worst customer service experience I've ever had.

5 years ago

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Vickie D Lawson , OK

Well when I've been with them for 26 years and they say the internet has been exhausted for my area and I cant get no more m b p s when it says on there site i can get 40 instead of 30 I just don't think its very shady

5 years ago

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Erin Deschaine Bountiful, UT

Absolute worst company i have ever had to deal with. They will be out of business very soon. They receive their $$ by cheating their customers and lying. Lets not discuss the amount of times they hang up on you and then pretend it was a lost call.

5 years ago

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Alex Danielson Riverton, UT

We like CenturyLink because of their low and constant prices for reliable service. Customer service is also pretty dependable!

5 years ago

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Jeff J , IL

Terrible customer service. They were supposed to install it two days ago and never showed up or called. When I try to call them I wind up on hold for an hour till I give up. I even asked for a call back and when they called me it was still automated and was put on hold. And to top it off I have already received a bill

5 years ago

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Gail Spencer ,

One word: AWFUL. Do not sign up with Century Link. Customer service is the worst of any company I've ever dealt with. You are placed on hold for long periods of time and transferred to multiple people who don't have the skills to assist you. I suggest anyone thinking about signing up with them to reconsider.

5 years ago

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Tammy Honeycutt , WI

I've never been so disappointed. You would think my mother at the age of 85 they would get this problem fixed. It's been work order after work order.. its ashame how the elderly has to put up with this. This is the only way her church can contact her. Not to mention doctors office.

5 years ago

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Jeff Saint Cloud, FL

Absolutely irresponsible employees. Nobody care if the customer will quit. I have tried to connect the internet. Technician just didn't show up and wrote in the notice that I wasn't home. Probably, I was lucky that I didn't get an internet from this guys. I'm trying to imagine how long time they gonna repair if something gonna get down.

5 years ago Edited September 14, 2021

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cathy Ochoa Weatherford, TX

they have the worst customer service ever! you wait on hold forever and then get someone who's english is horrible. called today to cancel my phone service with them, waited on hold 35 minutes, called back later and finally got someone and when they learned i wanted to cancel service they hung up on me!!! will never use them again

5 years ago

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Unhappy Denver, CO

It took me 3 one-hour phone calls and a 42 minute online chat to get the equipment and pricing I requested. I like the new speed but what a time wasting nightmare to change my service. They seem to be all about stupity and/or dishonesty.

5 years ago

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Maurice Ellis North Las Vegas, NV

Terrible the service is bad the high speed is slow and there excuse is that it's the neighbor hood we live in but keep wanting to test the speed and kept saying it's there highest speed so i switched to cox and have not had a problem since

5 years ago

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Dorothy Milwaukee, WI

Outstanding service; easy to setup. Have used this service for a long time and have had no problems.

5 years ago

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pdcrct

They're horrible, promise the world over and over but do t come through with anything. Horrible service and Cs reps lie like crazy to get you off the phone, nothing EVER gets better, I just pay way too much money for absolutely nothing.

5 years ago

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Steve Rios Denver, CO

They have too many accountants dreaming up ways and fees to charge people. You can ALWAYS count on your bill to be twice as whatever the price they are advertising. The customer service will be provided by people who are so ignorant of the company they will only tell you how your bill is made from pages of the Bible and you must worship it.

5 years ago

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Amy

Poor Experience. If you have a choice (which we didn't!), choose wisely. Customer service terrible trying to get bundled services discontinued. Delay after delay transfers to different departments. The internet performance is marginal at best. My best suggestion is to get your internet elsewhere.

5 years ago

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corey hesse Blairstown, NJ

Honestly have no had a good experience. They havent upgraded our service in over 20 years, and we still receive rates of 1mb/s MAX. When asked if they will be upgrading units, weve received several responses with "soon." They could improve by updating their service, and providing atleast some decent customer support

6 years ago

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james Silva Elmira, OR

The most incompetent people I've ever worked with. Nearly every month something get screwed up, its as though they purposely pretend to screw up just in an attempt to sneak stuff past us so they can charge more money. Seriously, I do not understand how they can make so many mistakes, Time for a new provider.

6 years ago

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DOUG South Boston, VA

Cannot get to my email account for the second time in the last week or so. called this morning and was told it would take up to 48 hours to fix. The last time it took a few minutes with the tech on the phone with me. It was because I had had an earlier problem they would not fix right away. Very poor service!!!!

6 years ago

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Bret Stockton Phoenix, AZ

After dealing with many debacles to get service set up I realized I had just made an error by switching to centurylink. I hoped it would improve after that but no such luck. Was constantly haunted with buffering, horrific customer service plus billing issues & outages. Do yourself a favor by steering clear of this company!

6 years ago

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Hshash

Century link is the worst internet you could possibly have it’s always going down and it is very unreliable despite what most say I had no choice but using them because they are th only internet where I live but they are absolutely the worst experience I have ever had with a service ever they are not even worth a dollar of your money

6 years ago

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Ruth Youngtown, AZ

The price is reasonable. However, the service drops significantly during certain times of the day. It would be great if the speed remained the same throughout the day.

6 years ago

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Kerry

price keeps going up. started out pretty fair then wanted to change service and told we couldnt. customer service is poor have been on hold for over 30 min many times

6 years ago

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Alan Kalina

Any questions I had were always answered promptly and correctly. Service Reps are on time and have never seemed to waste time.

6 years ago

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Raymond Mariani

in the past, we have had nothing but problems with them. however, since having a home in Gold Canyon,AZ, they have been excellent to date.

6 years ago

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Patrick Gentry

Poor. Internet was the worst I have ever deal with. Made me miss dial-up. Their customer service was a nightmare every time I had to deal with them. And they charge a cancellation fee even though I was not under a contract. Nice. Your service sucks and I have to pay to drop it.

6 years ago

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Alejandra Rasmussen Saratoga Springs, UT

I made an order and they scheduled me for Friday from 9 AM to 1 PM and I waited all day and nobody showed up. I finally called them and they told me that I wasn’t even assigned to a technician and that my account was on hold. They have the worst communication, someone should have called me to let me know that nobody would be coming today.

7 years ago

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Josiah Greeneville, TN

If I could leave a negative five stars I would. I had to call in every other week for internet trouble after a few months I cancelled my service. They couldn't wave the $200 early termination fee due to the fact they only had one call on record of me calling in about problems with internet. Worst company ever!!!WITH THE WORST SERVICE EVERE!!!!

7 years ago

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David R Snyder Colorado Springs, CO

I was given a promotional price for internet alone for 69.00. However after the year, I was not notified that the promotional period was ending and my bill jumped to 115.00. After working with a Century Link advisor, I was told that they would not reduce the bill and that I had to pay it. I am very unhappy with this experience.

7 years ago

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Chase B Peoria, AZ

Terrible customer service, completely unknowledgeable staff, and the chat help online is a joke, they are little help at all and half the stuff they tell you isn't even true. Their brick and mortar store staff is a little bit better at least. Service is awful, terrible speeds, much less than half of the promised mbps.

7 years ago

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Spencer Hodgson Salt Lake City, UT

CenturyLink 's customer service is not very good. Whenever I called in I was talking to someone that didn't speak English very well and that was frustrating.

7 years ago

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James Voyles Boise, ID

Virtually zero down time, and never insufficient speed for our needs. HOWEVER, they just increased our bill due to the lapse of a 3-year "deal". Very unhappy with that!!!!!

7 years ago

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Heidi Mason Bountiful, UT

CenturyLink has been reliable, need very little down time and the buffering is minimal and not intrusive.

7 years ago

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Anonymous Westminster, MD

CL handled long distance until Verizon took over. There was no announcement when Verizon took over. Would like to be apprised of such info.

7 years ago