Name: CenturyLink
Rating: 2.7

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Will Ararat, VA

Slow and what seems to be throttled internet speeds if it's working at all. Forget someone coming out to do repairs on they're own equipment, they always try to troubleshoot on the phone and make it out to be a problem in your household. Customer service is non existent, you will be talking to someone in a foreign country and keep getting transferred and put on hold only to have nothing resolved.

5 years ago

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Donna

They are very good (thank goodness) as they were the only internet company available when we moved into our office building

6 years ago

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Michael Ciriello Durham, NC

Closed my Centurylink account in August. It's the END OF NOVEMBER and I still have not gotten the refund they owe me of $86. Imagine if YOU didn't pay Centurylink for three months. Unfortunately, before that, it was BAD and unreliable internet service. Centurylink is an awful company, unreliable, untrustworthy. Their executives deserve to be in jail, not on the golf course.

6 years ago

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Eve Spanaway, WA

Horrible customer service. They will never call you back and update you. They will cancel work orders with out notice. Took me 3 hours to get through to a manager and he couldn't direct me to someone with answers and wouldn't give me a direct number to follow up about my issues. told me I would have to start the whole process and no one would follow up with me about my concerns or issues with my phone line.

6 years ago

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Terrone Frenchtown, NJ

Perfect example of greed. This company doesn't give a darn about you or anyone else. I have no other choices but may have to be drastic and think outside the Box because I want to get rid of these guys in the worst way they are absolutely horrible. Service is always intermittent sometimes I only have .025 of MBPS. Never have had close to what they advertise. They refuse to update the infrastructure. Worst company I have ever had to deal with the owner manager should be ashamed of himself.

6 years ago

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Rebecca S Ashland, MO

Do you not do business with Centry link! You will regret it! Their customer service is the worst I’ve ever seen in all my years. Instead of helping you they put you on hold and pass you to another person so you can repeat yourself once again. I’ve wasted way too much time on hold with them and I finally had it. I’ve now cancelled my service. They overcharge and bill for things that you didn’t do and they don’t care to even try to fix it. Good luck to anyone who does business with them. It will never be me again!

6 years ago

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Martha

So far so good - Service is good, it is reliable and fast. At the end of each other we miss about 2 seconds of speech of whatever we are watching, not sure why.

6 years ago

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Shari Diehl

They are dependable and affordable. Easy to reach on the phone if you have questions. I have never had a problem they could not solve.

6 years ago

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Carrie Woodruff

Good experience. Just keep the speed up. The customer service is excellent. They really work with you. Have been with them for years

6 years ago

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Mary Van Note Minneapolis, MN

Terrible install: waited for 2 different technicians who told me widely different stories on what needed to be done. 6 months later internet crashed, set up repair timing, confirmed timing twice with company, then told there was. “Miscommunication” and would have to wait for a time slot another day. Have home-based business do need connectivity. I realize telecom service standards are low but recommend everyone find another option

6 years ago

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Ming

Stay away! It's about the worst Internet provider in the area. I paid for the 100Mbps package and I routinely get less than 5Mbps download. When my 24-month contract finished, I magically stopped getting paper bills as well. I called a couple of months later and it turns out CenturyLink has been charging me over $100 per month for the worst service I've ever had. Just STAY away from this company. They don't invest in their infrastructure or people. I would put their billing practice as borderline scam as well.

6 years ago

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Juan Hamilton, TX

Awful trash. The speeds they offer here are speeds from the early 2000's, its just a joke. Pay for 10mb down and 90% of the time we are lucky to get 4mb. Yesterday the "top speed" was 1.3mb. Anytime I call they say the same thing, just reset your router... How does the Country that invented the internet now have some of the worst speeds in the World ?? It is sad that there is no competition here (Central Texas) for them.

6 years ago

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Gabbi Florence, AZ

Just had to call in to discuss my bill and had the worst customer service I have EVER received. Had a man named Mike talk to me so condescending he should be ashamed of himself. Asking why can’t I make my own decision since I live in this house too. Asking me why I need my husbands permission to change part of my bill. By far makes me sick to my stomach to be talked to like this and will be canceling all services with them.

6 years ago

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Rachel C.

They are a great company abd assist the best way that they can. But they beed to completely reinstall their lines that are in the ground as they are way too old.

6 years ago

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Viv Winter Garden, FL

Stay away from CenturyLink! Dont switch! Dont believe what they say. The internet is very slow, down time a lot, you will have no internet for days. I have no internet for 2 weeks, I called every day, made appointment 4 times, no one show up to fix. Then I cancelled the service, they charge for disconnection fee, cheating fee, rip off fee, robbing fee, liar fee and I end up with the big bill, even though my bill paid up to date. We are all victims . I surprise that they still exist in the US

6 years ago

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Kelsie Seattle, WA

I transferred services out of state and the customer service rep never set up a new account for me. I received past due charges even though I was on autopay through my new address. I went one week without internet as I was constantly transferred from department to department, never receiving my refund as promised . Very incompetent customer service, STAY AWAY

6 years ago

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DHIRAJ Littleton, CO

WORST CUSTOMER SERVICE IN THE WORLD. I order to cancel my service on December 26th 2018 but somehow there system does not cancel the service till Jan 9th 2019. So I ended up with $108.00 bill which I did not think I owed. To avoid any bad credit and I went ahead made that payment anyway. Since I had setup auto payment they take money out of account as well which ended being 2 payment. To resolve this issue I had to call/chat Centurylink 5 times. Spend atleast 2 hours of time to resolve this issue. NEVER AGAIN...

6 years ago

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Allison Picard

They are terrible. They never give me a price, only a "promotion." They do not alert me when the "promition" is over and instead just increase my rate. When I notice and complain I am offered a new "promotion." The internet speed is slow and they always have some nonsense reason for it. Service often drops for a moment, so connectivity can be very spotty. The phone reps speak only from a script, and are often difficult to understand. I would switch but Century Link is the only service available at my address.

6 years ago

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Michael Brothers Lebanon, OH

When its worked, its been fine, and was the only option for a while. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. On multiple occasions in the past year was my wife's work at home jeopardized because of the inability to correctly provide service. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. This is a company who refuses to accept accountability and responsibility.

6 years ago

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Gerald R. Shanks

Always very knowledgeable and helpful. We have had excellent internet coverage since we have lived at this address (3 years ago).

7 years ago Edited September 14, 2021

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Barbara Okken Phoenix, AZ

customer service is horrible. Don't ever have a problem that you can't solve. You'll be on the phone a VERY long time, but I rarely have to call them.

7 years ago

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Sandra Bryant Olive Branch, MS

I have had CenturyLink, formerly known as CenturyTel, for a very long time. Never had any problems whatsoever until they became CenturyLink. Service became unreliable and when a service call was needed it was at least a 2 week wait. Now that I have closed my account, I can't get my refund check due to being told something different each time I call. Thank goodness they don't service the area I am in now!

7 years ago

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Van luong Spokane, WA

I have quest as now century link since 2001. As September 2018 I'm not coming back to them. Reasons is the company have a lot hidden fees. Get to read the fine prints. My bill went up twice amount s without notice. Very bad . Long wait on the phone comstomer service. They suppose refund my money but the no body leave any notes on the computer now they Robb me lol. Good bye centreylink and now join xinfinty.

7 years ago

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Alicia Holman Gilbert, AZ

I switched over from a cable provider and was very disappointed. The sales people were a third party that over stated what was offered and once I became a customer, the third party was no where to be found. The internet was definitely slower, so I ended up switching back.

7 years ago

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Joshua Cordero Gettysburg, PA

What a very unreliable company I wish there was another provider in our area I would never use them they never show up when scheduled to an they put bogus charges on ur account hoping you don't catch it an when they do show they don't complete work or even make contact with the home owner they just assume it's good an leave it's been a struggle to get service I was scheduled for 3 app that they never even show I can't tell you enuoph how bad my experience has been with this company what a joke good luck if your choosing this company to provide you internet

7 years ago Edited September 14, 2021

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Marques Montanio Las Vegas, NV

Worst i internet out there always disconnecting its disconnected over 70 times today thats 1 day 6-14-2018 so imagine a month if i had a choice between centurylink and no internet it would be better to have no internet how are u supposed to enjoy a movie on netflix when a 1hr43min movie it disconnecting 4 times unbelievable if i could rate them a negative 5 star ow i would save ur $ worst investment ever i will be switching plz steer clear avoid centurylink there speeds are a lie and when it does work ur cut off at the worst possible time thx for nothing Centurylink!!!!!!

7 years ago

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Ian Cutler, OH

Worst company I’ve had the misfortune of dealing with, had to call 5 times to get my account set up correctly. Installation tech didn’t know where his area coverage was. Try to cancel my account and they basically refused and put me on hold for 20 mins. All customer service reps are of different nationality and can’t be understood. Very unprofessional,

7 years ago

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Sylvia Smith Caldwell, ID

The only thing good about CenturyLink is that their price is low and you get plenty of GBs of data. Otherwise, they are horrible to work with, customer service will tell you one thing, and then when it doesn't happen they say that they can't really do what they said they could do.

7 years ago

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Barbara Walter Chandler, AZ

Overall they are a good company. I had difficulties when I first moved in, but after three different connectors being used, I have had no additional problems

7 years ago

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Natalie Gilbert Eagle, ID

Stay clear of these criminals. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. I called to have this mistake removed from my closed account 3 different times, where they said it would be removed, and to let it go through a few payment cycles. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. Please stop giving your business to this company, they need to be shut down ASAP.

7 years ago

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Jeffrey C Castle West Glacier, MT

Do not get centurylink. This is absolutely the worst company on our planet. Their customer service is at best pathetic. If you have a question, you will get transferred so many times until you give up. If you have a complaint, they will just just hang up on you. Their service is slow, the equipment is sub-standard and cheap. When you return equipment, months later they will sent your account to collections as punishment. The one star rating is because there is nothing lower on here!

7 years ago

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Casey Trejo Santa Rosa Beach, FL

Absolutely the worst customer service ever. They don't care to solve your problems and will lie just to get you off the phone. My internet service was supposed to be activated three days ago and I have been told multiple times each day that "the technician is almost there" or I'm "next in line." It's unbelievable. Worst of all- they're the only provider where I live, so they have the monopoly. If I had ANY other option I would switch in a heartbeat. To be honest, I've never heard of anyone having a good experience with CenturyLink.

7 years ago

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Christopher Pentico Grand Junction, CO

We had to wait a week to get a install date. The day comes and goes. No call no show. When we call the nice rep said “Sorry” She could reschedule for 10 days out. They own a PHONE company and they can’t call to say they are not coming? Right now still looking for a company that is working for the customer and not profit. I say to Cerntury Link “Sorry” you will not get my business.

7 years ago

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Kevin Kearney Jr Cedar Rapids, IA

Haven't upgraded in over 12 years, stuck at 1.5mbps at the same price as they offer for 40mbps. Rarely if ever do we actually get full 1.5mbps. They lie to keep us in contract claiming each year its planned to roll out soon. Few contracts ago guaranteeing by end of year or contract year we'd see 1gbps roll out. The next contract they said its delayed. Before signing up with this recent contract the story changed to 10mbps. Although better then what we have if thats all they plan to do after claims of 1gbps then its dangerously close to false advertising to sign contracts.

7 years ago

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Emerald Scott West Jordan, UT

The customer service is good, but they make a lot of promises that they can't live up to. The internet is slow and unreliable. Their prices are too expensive for what you get which is often less than half of what you're paying for.

7 years ago

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Raquel Sandy, UT

Service can be spotty. It took 3 different people to help figure out why my service was slow but appreciated they tried to give me the right answer instead of just guessing.

8 years ago

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Ken South Jordan, UT

It is hard to believe CenturyLink is still in business. Their customer service is horrible, they don't speak English, and they read from a script that isn't helpful. They have been down for as long as 4 days and refused to give me a credit. They NEVER provide the transfer rate I purchase and they don't care because I don't have any other competitive options.

8 years ago

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Darrell Provo, UT

Century Link is a blatantly dishonest company that I will never do business with again. In a nutshell, i was lured in by promises of cheap internet, only to discover they had changed the terms on me after 12 months. When I tried to get an explanation, navigating their customer service was a living hell. After weeks of frustration and clueless employees, I finally just quit the service. The whole situation was unprofessional and I felt like I had been deceived multiple times by their sales team, customer service, and advertisements.

8 years ago

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Alex Murphy Reno, NV

I have worked with many employees from Century Link. They seem really great and to care a lot about the success of their company

8 years ago

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Dawn Dabney

Our phone/internet went out 10 days ago. Hours on the phone with customer service have gotten us not one, but two appointments with a service technician. No one showed either time, and we still have no Service. Century Link has not contacted us once to reschedule a service appointment. We have to call after the window for the appointment has expired. If we had any other provider in this area, we would jump on it. Ten days. No service, in every form of the word.

8 years ago

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Dawn Dabney

Our phone/internet went out 10 days ago. Hours on the phone with customer service have gotten us not one, but two appointments with a service technician. No one showed either time, and we still have no Service. Century Link has not contacted us once to reschedule a service appointment. We have to call after the window for the appointment has expired. If we had any other provider in this atea, we would jump on it. Ten days. No service, in every form of the word.

8 years ago

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AMM HASIB Morenci, AZ

Worst internet service. Made me bound to enroll in auto pay and every month they are ripping me off $134 instead of 39.99 which was planned and agreed in my connection setup letter. I am tried of speaking with them. Customer service is like people talking form jungle. Do not want to understand and admit their side of fault. If you want to lose every month 100 bucks with getting poor service then be with them. Period

8 years ago

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Christopher Haueter Salt Lake City, UT

Century link has definitely been one of the better internet providers that I have experienced. They aren't the best though. Luckily you can find them anywhere and the prices are about as good as any other place.

8 years ago

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Sheryl Wilson Salt Lake City, UT

We had a service man come and fix our internet line. He was great and helped to get our internet running a little faster. However, he said that we would never get the fast internet speeds in our area, because CenturyLink will not put the money out to do that. He basically said if we want fast internet then we should get Comcast.

8 years ago

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Bianca B Omaha, NE

stay away from this company the overcharge you double even triple what u agree on then promise to fix your bill every month after hpurs on the phone never do and when your finally over them and them scamming you they charge u for cancelling service that was never provided. stay far away from this conpany this has been the worth experience I have ever had w a company.

8 years ago

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Katherine Lehigh Acres, FL

THEY ARE SO CORRUPT!!! SUCH LIARS!!!! They were offering an online only promotion where you sign up for 12 months with auto pay and its $35 plus tax. I have had to call every single month because the bill is over $100 every time. How is that possible?! I can't live in peace always having to call these people and fight over our bill just to get it to where it was promised. It's a part time job to be on top of them so that they don't steal your money. BIGGEST MISTAKE EVER!!!!!

8 years ago

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W. Bacher Jonesboro, AR

Have had Centurylink since April. Bundled land line, internet and TV. TV is fine due to it being DirecTV but internet and land line service is horrible. Constant service disruptions and like my situation at present they can't come out to repair for four days. I work at home so I am basically out-of-service for this period. Can't wait until AT&T gets to this area so I have a choice.

9 years ago

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Ellen Las Vegas, NV

BEWARE!!!!!! Century Link increases your monthly payment on a monthly basis, so if you are NOT checking your statement, you are probably getting RIPPED OFF. If you have auto pay, you NEED to check your bill every month. When we call them on a monthly basis, to get the problem solved, they have all sorts of excuses. They may lower your bill for a month and then they are back to their criminal ways again hoping you are not aware of what's going on. Our bill INCREASED by $59 this month with no warning. We get a paper statement, so we caught it once again.

9 years ago

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Kristen Pleasant Grove, UT

The internet service is decent. We don't get as high of speeds as advertised and they play tricks after your promotional year has expired. So you have to sign up again under a new promotion to keep low prices. However, support is pretty spot on when there are issues.

11 years ago

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John

Century link is my internet provider. I have had very few problems with them. When I have a problem, I call them and they get my service running right asap.

1 year ago