Name: CenturyLink
Rating: 3.5

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Jonathan Leverence

The internet is OK, but we just have internet and the price we are paying for just internet is ridiculous. Like being robed every month.

4 years ago

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Dustin West Jordan, UT

they will work with you if you call the loyalty department to help mitigate the increases.

4 years ago

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Jason Beckerman Gilbert, AZ

We did not enjoy our experience with CenturyLink. The prices were too high and their service was interrupted constantly.

4 years ago

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professional. Usher

They are pretty reliable. I went to their fastest speed but don't really see much difference.

4 years ago

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Paul Nelson Lena, WI

Poor communication . Don't care about service issues. F- . Can't even use the phone much less the internet. constant crackling on the phone line. Pittyfull !

5 years ago

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Paul A Baca

It has been a mixed bag I have had good customer care now it wasn't always that way but better now

5 years ago

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Phil

CenturyLink service is fine. Customer service is the worst. I have received so much bad information from CHAT and phone calls I don't have time to record it all!

6 years ago

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Antonio Sanchez Colorado Springs, CO

Centurylink changed my payment dates and owes services to me and bullying my wife into changing service plans for service that barely works a quarter of the time....

6 years ago

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Vicki Bell Henderson, NV

They gave me the best for my situation and found what I needed when offering there service to me.

6 years ago

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jessica brady Glendale, AZ

Speed is great and even with 4 or 5 devices on the internet we have no issues

6 years ago

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Thomas Aurora, CO

Always connected and never a problem in the past 14+ years...

6 years ago

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Donald Wassenaar

never any buffering internet does not go down Several devices used at same time

6 years ago

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James Jensen

Century LInk is extremely EXPENSIVE, they charge for everything including many charges that just seem to be added to pad the bill

6 years ago

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Marisa Dalla Valle St. Petersburg, FL

high cost /slow speed, we in my area have no choices for other service

6 years ago

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Clara Kalil Apopka, FL

It is fine for now as The Villages is expanding very quickly

6 years ago

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Skye Dumoulin

Lots of outages, inconsistent service. Customer service is very spotty and frequently either vague or dishonest..

6 years ago

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Dan Mackintosh

speed and reliability are erratic. Have requested help with this on several occasions and nothing gets better.

6 years ago

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Mi Krumm

They work mostly but go through phases that last a few weeks and most solutions are just run arounds I feel.

6 years ago

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Alicia Salt Lake City, UT

They tell you one price get the bill and it is three times higher service is always in and out not very customer friendly can't understand half the people

6 years ago

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Steve

Won't keep up with the changing market, overcharging for phone service, slow internet as well as overpriced, customer service is good when it came to canceling however.

7 years ago

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Carilee Wilson Roy, UT

The only thing that I have problems with is the constant price hikes that just show up on the bills.

7 years ago

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fay campbell

No compassion and no empathy. Customer service has a limited amount of time in which to listen to your concerns. I pray for charter spec. To bring their business here.

7 years ago

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Santana Gray OK

Wrongfully disconnected and no one could figure out problem. Would not make getting me reconnected a priority. Would of has to wait 10 days for technician.

7 years ago

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ronald keller Orlando, FL

mediocre product rude defensive, data manipulating support staff. If ever a company deserved to be taken to account for their practices, this one does.

8 years ago

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jagarrou Tucson, AZ

Internet is consistently strong with few outages. No complaints.

10 months ago

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Edwin Hernandez St. Cloud, FL

Customer service amazing. Internet amazing, everything is amazing with this company

1 year ago

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Maya My McDonough, GA

They're as bad as you think. The service keeps going out and someone is always calling to complain that the service being paying for, is not what's being received.

1 year ago

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peggy cherry Kings Mountain, NC

I really do want them for myself but my mom does not want to change. Whenever I try to stay connected to the internet it would disconnect or lag.

1 year ago Edited July 17, 2023

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Mindy Clarke Tacoma, WA

I went to Century Link beacuse I wanted cheaper internet, it was cheaper but not good. I believe you get what you pay for, lower price usually means lower quality.

1 year ago

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GaPeachNW Columbus, OH

So far CentryLink is the best service in our area. I have not had any interruptions.

1 year ago

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Steve Portland, OR

Well at the time it was the cheapest. However, now with competition the DSL is about the slowest way. It is very reliable though

1 year ago

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Aaron Kreutzer Seattle, WA

Had them for years all is well with to thier service price is affordable and reliable

2 years ago

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Samantha Rivera Colorado Springs, CO

Been with their service for over 4 years! Only had 1 issue when moving & They fixed it immediately

2 years ago

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Sandra Abdoulaye Denver, CO

I told them that I was just curious about the process to begin & they sent me the whole outfit that I didn't ask for then they started charging me & I never even took it out of the box.they sent it too me in

2 years ago

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nelson marquez Yuma, AZ

there phone service when used was of good quality but there internet was the worst one that I ever used and will probably never use again

2 years ago

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Laurie Carter Concord, NC

Reliable internet. Customer service is good. Rates are fair and often have special discounts or package deals

2 years ago

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BlancheL

I have not had the best experience with century link.. customer service did not provide the best ..however the service for my internet and cable I had no issues with

2 years ago

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Lindsay Shakopee, MN

They helped me find the plan that was right for me. However the internet speeds where intermittent so I went with someone else.

2 years ago

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Heather Schmid Phoenix, AZ

We have had a better experience switching to CL. We rarely have outages and we spend half of what we spent with Cox.

2 years ago

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Mykahla Nelson Managua, MN

I have used Century Link for about 3 months and I have no complaints! My internet is very fast.

4 years ago

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Lacey Horne West Valley City, UT

Never had trouble with service, reliable, quality products at a great price. Would definitely recommend

4 years ago

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LF South Jordan, UT

Great price and great service in my area. Will not switch unless the service starts to go down.

4 years ago

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Christina Shumway Managua, MN

My family had Century link and it was okay. It worked well most of the time, but was kind of spotty at times.

4 years ago

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Bryndie Managua, MN

Decent internet service connection. The speed is okay and the connection is usually pretty strong. Gets slow if there are too many people connected.

4 years ago

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Jami Howell Farmington, UT

They charged us the wrong amount for at least 5 years and weren't able to get it back. They charged us monthly for a modem that we already owned and all they offered was a gift card.

5 years ago

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Amy Boren American Fork, UT

When we built or home we started with this company but quickly switched to a company that we could bundle more things together and get a better price.

5 years ago

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Don Boren American Fork, UT

The connection in my house was spotty. I had to have signal boosters to get coverage in all the bedrooms.

5 years ago

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Tara Marx Brighton, CO

We have had Centurylink for years for our internet provider and we find it very reliable.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

The internet speed is so slow. I am not impressed by their customer service who don’t seem concerned when there was interruptions in service.

5 years ago

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Gordon Gibb Pleasant Grove, UT

Three years ago the speed did not get above 3 mps in our residential area. We paid for more speed but it wasn't available. Service was dependable.

5 years ago