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Candid

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7.7

Overall Score

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Janette New York, NY

My experience at the East 61st studio was excellent. Therin and the whole team were super friendly and informative. It was cute, clean, professional and felt super COVID-19 safe. Would definitely recommend visiting this location.

1 year ago

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Karen Chang Brooklyn, NY

Really enjoyed my studio appointment at Candid’s Brooklyn location! The staff were super friendly and my care specialist Liv was the best - very thorough in explaining what Candid offers and it was hassle free getting the scans of my teeth.

1 year ago

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Samantha Dacri Bethlehem, PA

I loved the customer service representative she was so amazing, very kind, patient, and was ready to answer any questions. I loved her service I am excited to start the progress to a straighter whiter smile and thank you for your time!

1 year ago

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moselyke Albuquerque, NM

Emma was very knowledgeable about your product, the process and highly professional in her delivery and explanation of what is to be expected from start to finish , both financially and my responsibility as a patient . Well done & kudos to Emma.

1 year ago

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Chelsea Joseph ,

I had an amazing experience at the candid location in the nomad studio everyone is nice, very clean and follow the Covid guidelines to a T. Everything was explained to me throughly and they took great care of me and helping me start the process to a perfect smile.

1 year ago

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Amanda Hamm Glendale, CA

This location was VERY CLEAN, and Owen my rep was terrific! He was honest and answered any questions. The process went at the perfect pace and it was great feeling safe during these times. Appreciated Owen’s professionalism!

1 year ago

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Mark ,

Candid has a well refined process for intake. And a great process when issues arise that weren't forseen. I have been happy with my progress and the steps that Candid has taken to refine my treatment as the treatment progresses

1 year ago

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Bonnie Washington, DC

I visited the DC location and worked with tech Melanie. Melanie was extremely friendly, welcoming, informative and thorough. Not only did she answer all my questions, she went the extra mile of providing visuals to ensure that I would fill understand my treatment.

1 year ago

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ChristineD Brooklyn, NY

My visit was with the UES location on 61st. Dan & Liv took care of me, overall experience was perfect. They were very friendly and super professional. They answered all questions and concerns I had before and after my scans. Quick and easy, I was in and out and I left super excited for my treatment!

1 year ago

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Afifa Ghouse Newark, NJ

Candid is the best company I ever seen and the workers are very sweet and great customer care ❤ Jeanna is really sweetest person in candid studio. I would recommend everyone to use candid. they best deals THANK YOU CANDID.

1 year ago

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Edwin GR ,

I went to candid studio In Nomad studio NYC and the process was great , super easy , the staff were incredibly friendly and professional. They answered all my questions and I’m looking forward to get my aligners . :) thank you Guys !!!

1 year ago

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JackMo Oglesby, IL

Exceptional; from start to finish. The website is friendly. The process was straightforward. The rep was informative, personable, and didn’t waste any time. Up to this point in the process, I would definitely recommend Candid to friends/family.

1 year ago

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Vamsi Ponada Long Island City, NY

It was a great experience. We had trouble with using my FSA card but my rep, Zouhair EL A, helped me through the entire process and was super patient while I contacted support to get my FSA card working. Great service and very helpful in answering all my questions.

1 year ago

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Crystal Hernandez Hialeah, FL

I’m only in the beginning steps and candid is already impressing me. Jared is my Treatment Plan Coordinator and he made sure all my doubt and questions were answered. Everything is super simple and easy, and I love that I’ll have constant updates with a real orthodontist. I’m so excited to begin my journey to a brighter smile! :)

1 year ago

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Jonelle R Washington, DC

I had my appointment at the DC location. It was a great experience! I had all my concerns addressed and Saleem was great with walking me through the process and what to expect. I’d definitely be recommending this location to anyone. Weekend appointments were a plus also. Can’t wait to continue my journey.

1 year ago

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AlexandraG Washington, DC

The staff at the Candid office in DC were so professional and proficient. Also in terms of customer service, Josh is SO AWESOME! He has been very communicative, kind and helpful! When I needed my scans to be adjusted, he was right on it! I’ve enjoyed every single step of this process and I am very excited to receive my aligners!

1 year ago

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Justin Pumilia Saint Paul, MN

I have not had any issues so far! I feel that maybe a weekly scan might be more efficient at speeding up the process but they are the experts so I just follow what they say. Only on step three so I cant say anything about the final result but they did say they could do it when the other company I tired first said that my teeth were too drastic for them to do anything. I do not want to name this other company but the told me when I got a scan that I would have a smile directly from home... that was a lie. Candid said they could do it and I am on track for a new smile!!

1 year ago

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Jitm San Francisco, CA

Introductory experience with Josh and team at studio has matched my expectations of a modern experience. Interesting technology and passionate representatives of the company have made me excited to begin my treatment journey. I feel I have been made aware of the benefits but also the limitations of the treatment in my situation.

1 year ago

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Montserrat Bonilla Austin, TX

I got a great team to take care of me during my in-store initial check up and went ahead to purchase my kit right then in Austin. Allyson and Shane were wonderful. I can’t wait to get started. I highly recommend candid to everyone looking to have a beautiful smile again.

1 year ago

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xxxx Los Angeles, CA

I had a wonderful experience with the team in West Hollywood. Cynthia and Analisa made me feel completely safe visiting a store during the COVID-19 pandemic, and they both answered all the questions I could possibly have about starting treatment. I could not recommend more!

1 year ago

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Erik Charles Austell, GA

Week four and my teeth are lining up! The thing I would like to share with others considering this treatment would be prepare to brush your teeth after eating, carry floss with you at all times and use a month wash that treats dry mouth (as needed).

1 year ago

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Javier Lopez San Francisco, CA

I went through treatment with Candid and I am completely satisfied. I was in treatment for eight months with one refinement in between. I also went through Invisaliagn years ago, prior to Candid, the quality of treatments was identical minus the pricing. I would definitely recommend it.

1 year ago

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Cedric rogers Fort Worth, TX

I like that the aligners are unnoticeable and after a few days of wearing them you barely notice them on your teeth only thing I suggest is once you get to your last Aligner that it be replaced with a new one ever 6 months for a small fee

1 year ago

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Matthew McCue Northborough, MA

Candid was recommended to me by a friend. It was much less expensive than other similar aligner companies. The at home instruction videos were very easy to follow. I love to see my updated progress slideshow. It makes it worthwhile. My suggestion is to also have a slideshow of the slightly open mouth before and after as well.

1 year ago

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Katherine Wilkerson ,

Patrick was so helpful with my conference call and treatment plan. We got to see a 3D preview of how my teeth will change just in time for my wedding day. Over the moon excited about candid. Their professionalism, thoroughness, and affordability.

1 year ago

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Jazmin Rockford, IL

I would not recommend. I certainly see an improvement in my teeth. The only downside is that they will not cover additional Aligners after your last tray. I was on my last tray and did not like my results after 2 weeks. I called and was told I would have to pay an additional $800 because it was passed my 30 days. And I was also told I was non compliant because I did not use the device it came with. I didn’t use it because it broke and I did not want to pay to replace it. Make sure you contact them ASAP if you have any issues. I think byte and smile direct is cheaper and had better customer service. Compared with a friends that are using other companies.

1 year ago

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Katrina Harrell Conroe, TX

The customer service throughout the whole process has been great. I have had to go through adjustments twice now, and the staff has been very helpful with explaining each new step in the process. I have an intense case and everyone has been so helpful to get aligners on the right path. I definitely recommend Candid.

1 year ago

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Joe Ziskovsky Saint Paul, MN

Good product, and great people. The process is a little cumbersome. Do not expect a lot of hand-holding. This is a great services for the person that takes charge of their treatment. Documentation is adequate, but many things that should be automatic (like your retainer arriving at the end of your treatment plan automatically) are not and hence, you have to own your plan. If that is the type of person you are, then this product is GREAT! I am very pleased with my outcomes now.

1 year ago

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Peg Schoenfeld ,

The communication during the course of utilizing Candid was so amazing and the process easy to implement! The scanning process is easy once you follow the explicit directions. The immediate feedback of my scanning results in both verbal review and best of all the photos of my improvement showing my progress really gave me encouragement!

1 year ago

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Chiblizzard Layton, UT

The customer service so far has been phenomenal! Such a quick turnaround time and anyone I have talked with has been extremely helpful. Jared P is an Outstanding member of the Candid team and is easy to talk to and very knowledgeable. Thank you all :)

1 year ago

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Kymberly Spokane, WA

What I like best is the great customer service: easy to reach support and always friendly and upbeat representatives to answer my questions. I also love the convenience and ease of using this program versus dentist visits. I did find that I had to ask a lot of "how to" questions, which were easily answered or explained.

1 year ago

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Debra B Decatur, AL

So far my experience has been very good. I have researched other online companies and felt Candid would provide me with the best quality of service. My consultant Emma D is friendly and professional. She explained by treatment plan and made me feel that I made the right choice going with Candid.

1 year ago

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Alicia Sharp Chicago, IL

Customer Review Video

1 year ago

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Ben Stavrowsky Durango, CO

I had an outstanding experience with Candid. I was hesitant at first just due to it being a completely online experience. However, once I got to talk with Josh M who cleared everything up and gave an outstanding representation of Candid I was convinced. Again thanks to Josh and Candid for working to create a great experience.

1 year ago

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Christina Knoxville, TN

Their customer service was phenomenal! The process was very simple. Then, when I was having difficulty with my insurance company (completely unrelated), they were so patient and worked with me the entire time. In particular, Josh was spectacular! He kept me updated on everything, wasn't pushy, and was so helpful. Candid has been wonderful!

1 year ago

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Dave Gray Roy, UT

Customer service is with you every step of the way. Finished treatment and did not reach desired outcome so they sent out impressions kit and made additional aligners. Set me up with a scan device to monitor my progress. My teeth have moved a lot and I'm happy with the results. Can't beat the price.

1 year ago

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HGadzik Chicago, IL

I just completed my impressions to send in and the whole process has been so user friendly. Candid also connected me to a rep, Sarah, who was so patient and informative and helped me work through all my questions, nerves, and concerns about using an at home orthodontics service. Thanks Sarah!

1 year ago

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Natalie F. ,

I have just purchased my aligners and I’m excited for their arrival. Up to this point I have had a wonderful experience with Candid. I have never had an issue getting in contact with someone and everyone I have worked with thus far has been wonderful and very knowledgeable. I look forward to continuing this journey!

1 year ago

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Jessica Lavender New York, NY

Candid is not only an amazing company, but it’s customer service is beyond excellent! I have loved every moment of this journey with candid! The company was been hassle free and helped me every step of the way. Highly recommend candid for all your perfect teeth matters!

1 year ago

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erendira herrera ,

Candid has great customer service. Shall F was most helpful and informative. She was patient and answered all my questions. She is what you expect of a customer service representative. As far as the product, I did not enjoy the starter kit. I did not like mixing the putty which stuck to the measuring card. I did not like to have to make 5 impressions and hold them in my mouth for 3 and half min. The mouth trays and putty was too much for me and I felt like gagging most of the time. I cant imagine doing this for the next few months its too uncomfortable.

1 year ago

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Katy nemeth Indiana, PA

Josh was absolutely so helpful in answering all of my questions related to this process and even provided details that I would have never thought to ask. Thank you Josh for an amazing experience and exemplary customer service.

1 year ago

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Jacqueline Seattle, WA

I just wanted to leave a review for Shayla F @candid. Her contact with me was professional, friendly, and knowledgeable. Committing and paying for the treatment during these times was a bit scary for me but she handled my reticence with the upmost patience.

1 year ago

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Monique Carry Atlanta, GA

I worked with Zou to get me started with my Candid treatment plan; he made it super easy for me and walked me through the entire process. So grateful for his help and guidance! He made the whole process painless. Thanks again!

1 year ago

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Kev ,

So far things are going very well. The photo taking part can be frustrating and even today after my treatment plan was created I still get "New Photos needed" emails every day. Cory was super helpful in explaining everything and was able to make the process smooth.

1 year ago

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SSSullivan Brooklyn, NY

My intake experience was very smooth at the Brooklyn, NY studio. Clean location and prompt service. My review experience with Patrick was awesome. He was able to answer my questions and help me move forward to my brighter and straighter smile. I’m looking forward to my 8 month journey. Thank You!

1 year ago

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LaTosha Pugh Benton, AR

The customer service was beyond great! Emma went above and beyond to make the entire process as simple as possible. Anytime I had a question she was there to answer and make sure I understood everything that was going to happen. I can't wait to get my liners and teeth whitening in the mail!!

1 year ago

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Valerie Acuna Ocoee, FL

Josh was very helpful and attentive with my transaction. He was very enthusiastic to help me through the process of my order and made sure that I didn’t need help with anything else. Was very quick with everything as well and very informative.

1 year ago

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Tesha ,

I was really nervous about this process, however my experience so far has been great. Emma answered all of my questions and my concerns, she made me feel at ease and i know that I've made the right choice. Thank you Candid and a big thanks to Emma!

1 year ago

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Peter Miami, FL

Am just about to start candid so can’t speak on the product (have heard good things though) but the customer service beforehand is great. Emma gave me her direct line and walked me through the entire sign up process for about 30 minutes. If the level of service is any indication to the product it’ll be a great experience.

1 year ago

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Ashton Defevers Indianapolis, IN

I had Kris help me today and he was great with being quick to answer my calls and any questions I had. He was very thorough and friendly as well! I definitely had a great customer service experience with Kris. Thanks again for the help.

1 year ago