Name: Candid
Rating: 4.8

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Juan Calderon Napa, CA

Customer service and easy step by step process

2 years ago

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Andrew S Anchorage, AK

I really like how well Joshua M helped explain the whole process to me. He was knowledgeable about both the medical and financial parts to the program and very friendly while explaining them.

2 years ago

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Groovin J Hyde Park, MA

I am happy with my results. Customer service is top notch Very affordable way to fix your smile.

2 years ago

Reply from Candid

Thanks for your feedback! We really appreciate it.

Jan. 11th, 2021

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Agustin Rojas Salt Lake City, UT

Josh H it awesome vey professional and answers all my questions

2 years ago

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Tiffany Pelletier Boston, MA

It’s been a pleasant, straightforward and seamless process!

2 years ago

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Alicia Sharp Chicago, IL

2 years ago Edited June 1, 2022

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Debra B Decatur, AL

So far my experience has been very good. I have researched other online companies and felt Candid would provide me with the best quality of service. My consultant Emma D is friendly and professional. She explained by treatment plan and made me feel that I made the right choice going with Candid.

2 years ago

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Kymberly Spokane, WA

What I like best is the great customer service: easy to reach support and always friendly and upbeat representatives to answer my questions. I also love the convenience and ease of using this program versus dentist visits. I did find that I had to ask a lot of "how to" questions, which were easily answered or explained.

2 years ago Edited September 14, 2021

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Danielle Worthy Austin, TX

Very nice and informative. Also helpful .

2 years ago

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Michelle Howell, MI

Kris did a great job explaining my financial options and how I could take advantage of the current specials being offered. Excellent information with low pressure - exactly the type of buying experience I am looking for.

2 years ago

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Robert Shipman Huntersville, NC

Very responsive and very great customer service

2 years ago

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Tobin ,

I've only purchased my aligners-- haven't started treatment yet. So far all I can speak to is the customer service. Candid employees are consistently friendly and helpful. Kris assisted me in purchasing my aligners and he answered all of my questions cheerfully and without interrupting me or seeming impatient at all, even though it was the end of his workday. I am generally critical of big, glitzy companies such as Candid, but so far I am impressed. Kris was very honest and upfront about costs, which always puts me at ease. Looking forward to receiving my starter kit!

2 years ago

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Edgar L Wakefield, MA

Good results, I can feel my teeth relocating. I like the fact that I can get new scans every 10 days however I think there's gotta be more opportunities to communicate back-and-forth with the doctor through the portal instead of opening a request via a Candid customer service rep (they're great by the way).

2 years ago Edited September 14, 2021

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Marco Salas Jacksonville, FL

Josh was a great help with completing my application

2 years ago

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Melissa Finn Ogdensburg, NJ

Very insightful and helpful. Can’t wait to get started.

2 years ago

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Marissa Woodring ,

Josh was a great person to work with. Called to initiate the connection and set up a better time for the actual meeting

2 years ago

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Loa'a K. D. Pine Scottsdale, AZ

Solid process so far! Shilp was clear and concise. TO THE POINT! Appreciate you brotha 🤙🏾

2 years ago

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Candace Gray Richland, MO

So far I’ve only done the financial portion but Emma was so patient and helpful! She answered all my questions and was not pushy at all which I love!

2 years ago

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Kindra Kansas City, MO

I love all of it, my dentist is very quick to respond, I love the at home scans as well!

2 years ago

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Claudia Mugridge Scottsdale, AZ

I was lucky enough to work with Shayla F. for my initial treatment plan information. She answered all of my questions and had a very informative presentation to show me to answer other FAQ type items. Shayla did an awesome job asking me what I was looking to get out of this program, and then highlighted the benefits of Candid that were specific to my goals (and more benefits and perks beyond that too!). Super appreciate all the information, and can't wait to start my treatment plan!

2 years ago

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John Simcox Baltimore, MD

Fantastic, well structured company. I'm glad something like this exists. Also Shilp called me today and gave me a discount! Super great guy.

2 years ago

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Rosalie Morris, IL

The customer service was awsome and I had a great experience!

2 years ago

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Taylor Wagner San Marcos, CA

Jared P was easy to understand and very helpful with the beginning process.

2 years ago

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Amber Johnson Hobbs, NM

Kind fast response clear direction courteous service

2 years ago

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Paige ,

I love how patient Shayla was during this process! She was understanding about my financial situation and worked with me to be able to time it perfectly!

2 years ago

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Andrea Kloc ,

Great call with Kris. Was very helpful with all of my questions of the process!

2 years ago

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Julia De la Torre Waipahu, HI

Emma was super helpful and friendly and answered all the many questions I had about the treatment. Thanks!!

2 years ago

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Leticia Rockwall, TX

Im excited to use candid especially after having the information I need on how the process works. It really put my mind at ease!

2 years ago

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Rashahn Jarrett Homestead, FL

It's convenient. It however, could be uncomfortable as the edges on the inner rear part of the retainer tend to cut.

2 years ago

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Erin Easton, PA

Phenomenal experience thus far. Team members have all been patient, attentive, helpful, and friendly. They explain everything in depth and go above and beyond to give a very human and personal customer service experience.

2 years ago

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Monica S Saddle Brook, NJ

I’ve had a great experience so far with the service from Cadid and it’s team from the started kit to the aligners production. Jared who contacted me was really kind and explained to me the process and steps. So far really satisfied with the service of the company. Looking forward to receiving my treatment package and see the results in few months

2 years ago

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Brant Jones Sidney, OH

Very good customer service from Josh M.

2 years ago

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JB Shabazz Los Angeles, CA

I like the quality of the Aligners and overall supplies provided by Candid. A good value and am satisfied with my results so far. Josh M has been a great help as part of the active care staff. He is informative and gives timely responses to my inquiries.

2 years ago

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Ethan Yang Lawrenceville, GA

Customer service was great! All my questions were answered

2 years ago

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Amina Maizat Chelsea, MA

The call was very helpful, Kris walked me through everything and answered any questions I had.

2 years ago

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Amanda Parker Leesburg, FL

Patrick was amazing and very informative.

2 years ago

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renee cotton Acton, MA

Answered all my questions. A pleasure to work with

2 years ago

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Derek Brookens Pittsburgh, PA

Loved the 3D rendering and customer support! Never felt pressured to buy like other competitors. Candid focused on quality in all aspects.

2 years ago

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Chiblizzard Layton, UT

The customer service so far has been phenomenal! Such a quick turnaround time and anyone I have talked with has been extremely helpful. Jared P is an Outstanding member of the Candid team and is easy to talk to and very knowledgeable. Thank you all :)

2 years ago

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Elizabeth Acosta , FL

I haven't had the best experience ... my treatment will be going over a year ... they messed up my second treatment plan and had to wait even longer , I had to tell them exactly what was the positions of my teeth and things that needed to b fixed.

2 years ago

Reply from Candid

Hi Elizabeth. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 16th, 2021

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SoRay Mapes Carthage, IL

very pleasant experience, very helpful through the whole process and even after words. payment plan is very helpful if your insurance does not cover. glad i chose them to go with

2 years ago

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Alejandro Ladines Macias ,

I like that they are there every step of the way.

2 years ago

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Jordanna P Canton, MI

Great customer service and communication. Easy to use and understand!

2 years ago

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RC Lakeland, FL

Excellent customer service. Excited to try aligners.

2 years ago

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Mae wazelle Charleston, WV

Zou was so helpful and nice and talked me through the process

2 years ago

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Chakia Carter Duluth, GA

Quick easy and sufficient! The process was fast and painless!

2 years ago

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Amanda Barnett ,

Every step of the way Candid has excelled with customer service. These braces are affordable and high quality. Any time I have had a question or concern, I have received responses very quickly. In my experience everyone I have interacted with has been prompt, knowledgeable, and understanding. I cannot express how much I really, really enjoy and would recommend this company/service.

2 years ago

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Tina Honea Lake Charles, LA

I have the confidence to smile like I have never had before in my life. I’m so glad I did my research and decided on Candid.

2 years ago

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Robert Atlanta, GA

I enjoy the aspect of not having to go to my dentist every few weeks to check in and get new retainers.

2 years ago

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Keisha Rockville, MD

My experience was very good Salem was awesome and very helpful and polite. I’m excited for my new smile 😊

2 years ago