Candid knows how important it is to love your smile. The company saw a need to make the quest for a better smile more affordable and convenient. That's why the company strives to make straightening your teeth a simpler, more comfortable and affordable process.

Candid offers remote clear aligner treatment for a fraction of the price of traditional braces — all without office visits. But that doesn’t mean sacrificing expert oversight. Unlike alternatives, Candid treatment includes remote monitoring, which allows the state-licensed orthodontist overseeing your case to check on your progress remotely. It all starts with a free visit to a Candid Studio or or at home by purchasing a Starter Kit for $95. From start to finish, Candid aims to help you get straighter teeth from the comfort of your home.

As an alternative to traditional metal braces, Candid is dedicated to give you a whiter, straighter smile through clear aligners. Customers even get 65 percent off when they purchase a Candid Starter Kit using the code NEWYOU65.

The Good

  • 6-Month Average Treatment
  • New Smile in 3 Steps
  • Advanced Teledentistry
  • Pricing & Insurance Options
  • New Dental Monitoring Tech
  • Candid Studio Locations Available
  • Positive Candid Reviews

6-Month Average Treatment

Customers can expect their treatment to take about 6 months on average. However, the treatment time will greatly depend on the severity of your misaligned teeth. Typically, an orthodontist will recommend invisible braces treatment to fix mild to moderate cases, where there isn't much need for extensive orthodontic work or metal braces seems unnecessary.

Candid expects most customers to be treated within the 6 months. This is especially true for adults that once received braces treatment, but since have had minor teeth shifting over the years. However, Candid does not guarantee 6 month treatment for all cases, but mentions on its website that it is possible that the treatment plan could take up to 11 months. Length of time will always vary by individuals orthodontic cases

New Smile in 3 Steps

There are those who like visiting the dentist and those who don't. Candid braces appeal to both types of people by offering two options to straighten teeth. Customers can visit a local Candid Studio office or order an at-home teeth straightening starter kit to take impressions of their teeth themselves. 

If you choose to use the at-home starter kit, you'll take a mold of your teeth through the impression kit and mail it back to Candid where a licensed orthodontist will review your case. If you are approved for invisible braces, Candid will send customers an interactive 3D model of your teeth straightening treatment plan. 

If you choose the at-home plan, Candid will send the complete set of clear aligners straight to your door along with a premium whitening kit and a set of retainers. If you choose to go to a Candid Studio, you can either book an appointment online or just walk-in to begin the process well.

You'll receive a free scan of your teeth and be shown an interactive 3D digital model of your teeth. Again, if you're feedback indicates that you are approved, a treatment plan will be customized through your assigned orthodontist immediatley. Candid will then deliver the premium teeth whitening kit and a set of clear retainers right to your door. 

You may need to visit your dentist before ordering from Candid to ensure your teeth and gums are healthy enough to use clear aligners. 

Advanced Teledentistry

Because of Candid's advanced technology, every treatment program is closely supervised by a board-certified orthodontist. Meaning you'll never have to visit the dentist's office again to inquire about solutions for straighter teeth, (unless you want to). This helps people who typically fear those dentist visits to receive the proper help they need from licensed orthodontists professionals.

Candid's clear aligners are made with a thermoplastic called Zendura®; which is said to be stronger, more comfortable and more transparent than aligners made from polyethylene terephthalate. Candid's aligners are also entirely free of BPAs, phthalates, and parabens. 

To ensure its aligners are the best quality and that customer have a positive experience, Candid's aligners are custom-crafted by experienced orthodontists and 3D-printed here in the U.S to ensure accuracy and proper fit of their finished products. 

Pricing & Insurance Options

How much does Candid cost? Pricing options may vary by treatment, but typically Candid treatment costs $2,400. However, Candid seeks to make their braces affordable through flexible and payment plan options and by working with your insurance provider. Customers who cannot afford to make an upfront payment can apply for financing through Candid's financing partner, Affirm. Customers can qualify for installments payments as low as $99 per month for 24 months.

The cost of Candid can be greatly reduced through insurance providers. Candid accepts HSA or FSA as well as dental insurance. By funding your invisible braces through the use of your insurance and the Candid financing options, you could end up paying just a few hundred dollars for your invisible braces through Candid. 

New Dental Monitoring Tech

Worth $350, Candid has new dental monitoring tech that will soon be included with the standard Candid aligners treatment. As part of the new offering, when you receive your aligners, they will also come with the equipment you need to take scans of your teeth through Candid's smartphone app. An orthodontist will use these scans to take a look at your teeth to ensure your treatment is on track.

The orthodontist that creates your treatment plan will also be the one checking the progress of your scans throught your invisible braces process, so you don't have to worry about speaking to multiple orthodondists throughout your journey. Your orthodondist will check in with you every 10 days to check the status of your teeth, give you instructions on the next steps, and tell you when to change aligners.

This dental monitoring gives customers peace of mind that their invisible braces process is working as it should and the end product they are hoping for is still on track. It also makes sure customers are not alone in their journey and that they always have support as if they were regularly seeing an orthodondist in person. 

With this new dental monitoring tech, Candid did raise its prices, but not by much. You can either pay a $399 down payment and 24 monthly payments of $99, or you can opt for the all-inclusive one-time payment of $2,400. 

Candid Studio Locations Available

Unlike most other invisible braces companies, Candid has studio locations you can visit to book a free consultation and teeth scan. Although these studios aren't located nationwide, there are more than 20 around the United States. Here is a list of Candid's current physical locations:

  • Atlanta, Georgia
  • Philadelphia, Pennsylvania
  • Austin, Texas
  • San Diego, California
  • Boca Raton, Florida
  • San Francisco, California
  • Boston, Massachusetts
  • San Jose, California
  • Chelsea, New York
  • Santa Monica, California
  • Chicago, Illinois
  • Scottsdale, Arizona
  • Columbus, Ohio
  • Seattle, Washington
  • Dallas, Texas
  • Tysons Corner, Virginia
  • Houston, Texas
  • Upper East Side, New York
  • Irvine, California
  • Washington DC
  • Miami, Florida
  • West Hollywood, California

Positive Candid Reviews

More than half of Candid reviews are 5 stars with customers highlighting a quick and easy treatment process, great customer service, and fast results. 

Visit Site

The Bad

  • No Money-Back Guarantee
  • Does Not Treat Severe Cases

No Money-Back Guarantee

Candid doesn't offer any money-back guarantees options, however the company does guarantee customer satisfaction in a different way. If you feel that the aligners aren't working, or you are not getting the positive results that you hoped for, Candid will work with you to develop a new treatment plan, without additional charge — as long as, a Candid affiliated orthodontist feels that a new treatment plan is advisable. Also, in the case that you are not eligible for Candid's services, you will receive a full refund. 

Does Not Treat Severe Cases

Customers should be aware that Candid does not treat severe alignment issues, spacing issues and bite correction. If your treatment plan exceeds 20 sets of aligners, you are beyond Candid's scope and the company might recommend you straighten your teeth another way (such as traditional metal braces). However, if you have minor to moderate issues such as crooked teeth, protruding teeth, alignment or spacing issues, or discoloration, Candid can most likel help.

The Bottom Line

Candid is helping people get their perfect smile in a more affordable way. The company's three-step process is designed to get customers approved quickly and on their aligner journey fast, without having to spend hours at the dentist's office. Between the at-home options and flexible financing plans, Candid aims to make the invisible braces process as simple as possible. 

Additionally, Candid has a strict policy when it comes to its dental professionals. Each professional must be a licensed orthodontist with at least 20 years of dental experience and at least 2-years of post-doctoral training with relation to teeth movement. Which means you'll be getting a quality product created just for you by a veteran professional.

Be aware that Candid might not be the right company for you. If your teeth demonstrate an extreme case of misalignment and crookedness, then perhaps metal braces, or the alternative, may be more suitable for you. You may require more orthodontic care than the company will currently provide. If you're not a candidate, you'll be refunded the cost of the impression kit.

Candid is a viable option for those looking to straighten their teeth. Although we recommend comparing this company to others in the industry to be sure you're getting the best treatment and price.

Check out Candid reviews below to read what customers are sharing about their experiences.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.0
starstarstarstarstar_border

100 Reviews

Review Breakdown

5 star
57%
4 star
14%
3 star
11%
2 star
3%
1 star
15%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstar_borderstar_border

Christa Kirgan

January 8th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

They worked while I wore them, but after I completed the aligners I was never mailed a retainer. The aligners I had seemed to be cut roughly on the ends and the plastic was sharp and not comfortable. A few sets of aligners looked like they were cut off too soon and did not cover my back teeth. The app was pointless, I downloaded it and submitted a ticket for the issues with the aligners and it took 2 weeks for someone to get back with me. When they did respond, it was a very generic answer. I feel like maybe I was one of the first customers and they didn't have the program quite perfected yet. It seems like a lot of money to pay and not receive everything.

Verified Customer

starstarstarstarstar

Diane Tiefenthal

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Informative and efficient. Let me know every step that is being taken.

Verified Customer

starstarstarstarstar_border

Lauren

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

So far my experience has been great. I have not received or used my aligners yet so I can't rate the company as a whole just yet. I was a little bummed with the total price and the monthly payment options. I only have to wear the aligners for 8 months so I feel like the price should have been cheaper, but then again I am not entirely familiar with braces and aligner prices so that could actually be a fair price..

Candid Logo

Reply from Candid

Jan 08, 2020

Hi Lauren! Thanks for your feedback. In order to keep our prices 65% lower than our competitors, Candid provides uniform pricing to all patients. Our treatment process always costs $1900 (after the Starter Kit or in-person consultation,) no matter how long your treatment plan is, and our financing plans are currently only offered through Affirm. Feel free to give us a call at 1-844-295-6915 if you have any other questions!

Verified Customer

starstarstarstar_borderstar_border

Kerry Maloney

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

My initial treatment was meant for 18 months and by the end of it, my teeth were not aligned. I opted for additional correction which I am currently undergoing now for another 18 months. I am disappointed my treatment was not successful the first go around but am hopeful the second one will be.

Verified Customer

starstarstarstarstar_border

Anna

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

It 's been a very easy process to get started with. They have been very helpful in answering any of my questions and providing me with information as the process goes.

Verified Customer

starstarstarstarstar_border

Sarah

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My teeth are straight; service is mostly good. I still have bite issues; which I attempted to resolve, but Candid never followed up after the last time I visited their drop-in center.

Verified Customer

starstarstarstarstar

Ilaria

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The best decision I made this year! Candid is a great product the costumer service is excellent! Fast easy and economically friendly thanks Candid

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Keegan Carter

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Follow through was non existent. After months fighting to try and get refitting I ended up along my credit card company to reverse the charge.

Verified Customer

starstarstarstarstar

Matt P

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

helpful, fast, nice, knowledgeable, great attitude

Verified Customer

starstarstarstarstar

Eric

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

So far very pleased , still waiting for the next step

Verified Customer

starstarstarstarstar

Dave

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Easy to understand instructions and support

Verified Customer

starstarstarstarstar

Keyes

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Candid is a very responsive and a company that works!

Verified Customer

starstarstarstarstar

Amanda

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy and inexpensive. My teeth are as expected after my treatment.

Verified Customer

starstarstarstarstar

Justin

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great communication and expectations that's all, please let me pass

Verified Customer

starstarstarstarstar_border

Savanna Mcpeek

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Great idea and pricing just not a fan of how long the process takes

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Tara Stradley

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My teeth are not much straighter and I''m not happy about having to buy retainers every 6 months. The retainers at the end was the main reason I did this!

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Amy

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible customer service. Takes forever to receive the product. And barely works.

Verified Customer

starstarstarstar_borderstar_border

Nicey

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Started off on a bad note due to their staff mistskes

Verified Customer

starstarstarstarstar

Jake Del Rio

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Product met all expectations for a great price.

Verified Customer

starstarstarstarstar

Shari Braun

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was easy to follow and great results in less time and cheaper than braces

Verified Customer

starstarstarstarstar

Jill Skinner

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to get my teeth scanned, painless, not at all time consuming and great results.

Verified Customer

starstarstarstarstar

Jordan

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everyone I dealt with was very receptive and easy to work with. They have an app that can track your progress and the emails are a great reminder.

Verified Customer

starstarstarstarstar

Ruta Jones

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service, great price, excellent response time

Verified Customer

starstarstarstarstar

Tatyana Rivera

January 7th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Learned about Candid. Friendly staff. Quick and easy. Ready to get these teeth fixed!

Verified Customer

starstarstarstarstar

Deborah Henson

December 15th, 2019 Clovis, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service and quality of product. Informative videos and they kept working with me until I got the perfect impressions!!

Verified Customer

starstarstarstarstar_border

Cord' Reed

December 15th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It was a good company - yet when my treatment was over. I have gotten no other feedback other than this survey. I do not know about the follow up (if any) it to be considered.

starstar_borderstar_borderstar_borderstar_border

Alecs Lund

December 4th, 2019 Gig Harbor, WA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Just finished their “treatment plan”. First things first, my teeth aren’t completely straightened and my bite is definitely not fixed. I started with Candid to fix some minor alignment issues and teeth clinching together. After about step 6 of 16, I noticed that my aligners weren’t fitting correctly. Brought this to their attention and they advised that I go back until they fit snug, and continue until the next step fits. Long story short, they didn’t fit right from that point on and all they kept telling me was to keep moving back steps. After the full treatment period, I knew that they messed up my plan and I didn’t want to go through all this hassle again... I mean.... I just wore these annoying aligners for 8 months.... I wasn’t trying to go for 16. I asked for some sort of refund and all they will try and do is fix your plan and get you new aligners. Why would I trust you to make correct ones if you botched the initial ones? On top of all of this, their customer service is a joke. Each time you contact them, you get an entirely new person responding where you have to reexplain the issue. Go somewhere else.

Candid Logo

Reply from Candid

Dec 05, 2019

Hi Alecs, I'm sorry for the frustration you experienced while going through treatment. Glad to hear that one of our active care members was able to get in touch with you yesterday. Looking forward to getting you back on track!

starstarstarstar_borderstar_border

Matt C

November 20th, 2019 Stratford, CT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

Candid unfortunately didn’t work for me, however they did all they could to deliver an easy treatment process and exceptional customer service.

starstarstarstarstar

Constance

November 19th, 2019 New York, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great company! Straightened my teeth in just 6 months, and love the free whitening.

starstar_borderstar_borderstar_borderstar_border

Murphy

November 18th, 2019 Columbus, OH DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

$1900 - they'll send you discounts over and over again. I found out that you really don't have to pay the $1900, just wait until they either send you $600 off or even more. Or my friend just talk them down the price until they got what they wanted to pay in full - don't get set set up with an high interest rate on the payment plan

starstarstarstarstar

Ashley Hesington

October 22nd, 2019 Jersey City, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I really like my experience so far! Im on my 5th step in the program, which means Im about 10 weeks in ( youre suppose to change your aligners ever two weeks). The box comes with all of the aligners, so you wont have to wait for a weekly shipment or anything like that. It also comes with this whitening foam which I can see a major color change in my teeth! The first day or two of new aligners you will want to take advil or something to help with the ‘teeth shifting’ pain. The pain normally wears off around day three of the new aligners. So far, I really love it. Its way cheaper than braces and people have noticed a difference in my teeth already! Im just a normal customer, not working for this company or anything, but I have a referral code for discounts if anyone is interested. My link will give you$100 off the program, as well as giving you the impression kit for free( normally $90 something). I just gave my sister this info, so I figured Id share the wealth with strangers who were in the same boat as me.

Candid Logo

Reply from Candid

Oct 22, 2019

Hi Ashley! Thanks so much for sharing your Candid story with us. Don't hesitate to reach out if you have any questions throughout the rest of your treatment!

starstar_borderstar_borderstar_borderstar_border

Diana Sas

September 16th, 2019 Atlanta, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Leaving aside the fact that it took them 9 months to file an insurance claim for me to get reimbursed when they advertised 30 days, my treatment plan did not work. I went in June to the Candid studio in Atlanta to get new films done and new photos taken. A new plan was supposed to be devised within 2 weeks. Well here we are almost 3 months later, and nobody will call me back, emails aren't answered, and when I do get a hold of someone, they say my treatment will be done 'soon'. The lack of integrity and transparency is appalling.

Candid Logo

Reply from Candid

Sep 17, 2019

Hi Diana. We're so sorry to hear that you're dissatisfied with your Candid experience thus far. I've shared your feedback with our support team management, who tried to reach you directly yesterday. You deserve a great experience through the entire course of your treatment with Candid and we're sorry we let you down.

Verified Customer

starstarstarstarstar

Lonny

September 16th, 2019 Coxs Creek, KY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very easy process completed 100% in my home.

Candid Logo

Reply from Candid

Sep 16, 2019

Hi Lonny! We're so happy you're happy with your new smile. Thanks for taking the time to share your experience with Candid.

Verified Customer

starstarstarstarstar

Wendy Fauver

September 16th, 2019 Castle Dale, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always great customer care. Prompt attention to questions and needs

Candid Logo

Reply from Candid

Sep 16, 2019

Hi Wendy! We're so happy you're pleased with our support team. We'll be sure to pass that along! Thanks for taking the time to share your experience of working with us.

starstar_borderstar_borderstar_borderstar_border

Christoph

September 13th, 2019 New York, NY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

It is just awful. The treatment takes double the time expected - I have to do a second refinement treatment. I had to go 5 times for scans because they can not do there work right. Their customer service does not reply at all. Everything takes ages. So much headache! I am incredibly disappointed with Candid. It was a big mistake to go along with the treatment at Candid

starstarstarstarstar

Cindy

August 30th, 2019 Lebanon, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My husband started treatment in March 2019 and seeing how his teeth have changed so much every month is amazing so I decided to try it for myself and just got mine today I hope they work as well as his did. He does have discomfort when he first puts an aligner on but it goes away with in a day or two.

Candid Logo

Reply from Candid

Aug 30, 2019

Hi Cindy! We're so happy your husband is happy with his new smile. Thanks for taking the time to share that experience with us. In the future, don't hesitate to reach out during your own treatment, at 1-844-295-6915 or !

starstarstarstarstar_border

Russell

August 27th, 2019 Brooklyn, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I took off one star because of the surprising pain - and because I'm only just starting treatment! That said, so far, so good. All in, it took about 4 weeks from my studio appointment to receive my aligners. It was hard to wait that long, since I was so hyped after my appointment. Anyway, I've had my first set in for about 5 days and I am finally used to them. That first full 24 hours is a doozy - I finally felt some ease in wearing them by about day 3. You just have to get used to the pressure, the routine, and the constant obsession with your teeth. Also, my chief concern was a tiny gap that started showing up about a year ago. I didn't even see it in my plan or scans, but I knew it was there... No joke, within 12 hours of wear, that gap was gone. My plan is relatively simple, and somewhat short: 3.5 months (or 7 steps) but it's definitely moving my teeth safely and surely. I'm excited to see the end result, but ready to take care and time in doing so.

starstarstarstarstar

C.lo

July 25th, 2019 Middletown, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Reading the negative reviews here is crazy to me because my experience has been pretty good. Before I paid I was told my insurance would cover half the treatment so I went ahead and started the process. I got a letter from my insurance company saying they don’t cover it. I contacted candid to let them know my insurance doesn’t cover it but I was told through candid that it would be covered, after a day or two I got an email saying candid would pay off half that the insurance was supposed to. Already a great experience. I had to do the molds three times to get it right. They charged me for only one. I needed 21 steps for my teeth to be straight. Had crowding on both top and bottom. In between sets I needed cleaner and they would send me free bottles. I finished my treatment but wanted it to be more polished so I’m going through a refinement process of 8 aligned which again is free. All throughout being in contact with them with no issues.

starstarstarstarstar

Makayla Wilson

July 19th, 2019 Broomfield, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was very skeptical at first, but after reviewing it for months! I finally took the jump with ordering a kit! After indent it in inwaited patiently to get my results back to see my plan. They explained and showed me a 3D visual of my teeth on what they would look like after the process is done! It was pretty neat! Then they give you a few good options on paymemat plans and whatnot. Definitely helpful. And its sooo easy yet you get what you pay for! Its definitely the real deal and not cheap quality. I have a few more months of my stages left and I'm feeling absolutely fantastic with the results!

starstar_borderstar_borderstar_borderstar_border

Amy

July 18th, 2019 Columbus, OH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I think this is an example of a company that grew too big, too fast. I've been using Candid for about 6 months now - my total treatment time was supposed to be 10 months. I ran into a problem with my number 11 aligner fitting and that's where the nightmare begins. If you sail through the treatment with no problems, then Candid will probably work well for you. BUT - if you have ANY issues - which inevitability will come up with any type of treatment plan- then good luck getting anyone to help you! I've been stuck in this same set of aligners for over 2 months now trying to get an answer on what to do next - their customer support is terrible and there is no coordination of care - you get a different person every time you call who will be clueless about your case. I'm very much starting to doubt that any actual orthodontists work there - I think it may be just some guys with a 3D printer in their basement and then a bunch of minimum wage workers answering the phones. I would not recommend this company and very much regret handing over almost $2K of my hard earned money to them!

starstarstarstarstar

Hilary

July 18th, 2019 Lancaster, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I absolutely love Candid Co. I researched quite a bit before I decided on them. Their process was super simple and so exciting! Once I settled on my insurance and payment plan, I got everything right away! They were there to help me every step of the way. Candid Co sends you all of your aligners at once, so you never have to call and complain about them being late-prolonging your treatment! In fact, I’ve only contacted them a few times because they make the process just that simple! I do email them, when I run low on their FREE whitening foam. I receive a new one within a few short days. Not to mention their packages and presentation of each product and accessory is impeccable and insanely beautiful. Would I recommend them. Absolutely, without a doubt.

starstarstarstarstar

Christian Castro

July 18th, 2019 Ruskin, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I discovered Candid on Facebook when I was scrolling through. I thought why not answer their questionnaire to see if I am a candidate. I have been struggling with misaligned teeth since my early teenage years. As soon as I hit submit Candid quickly put all my worries aside by pre approving my situation. I always thought I would need to spend a fortune with braces because of my crowded, protruding teeth, and also four missing molars. Aside from all odds that were against me; I received a 3D model of my treatment plan. Pleased with my future results I purchased my Aligners and they are now in the makes! Candid made everything as simple as can be. From the quiz- to the impressions and pictures- to reviewing my impressions and showing me my treatment plan.

starstarstarstarstar

Lars

July 18th, 2019 Brooklyn, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ever since I stopped wearing my retainer in high school my lower teeth shifted so I no longer could fit in my retainer. Traditional in office aligners would have cost me a fortune. Candid was a more affordable alternative and was the same product I would get in a dentists office. Candid even uses Orthodontists so I can trust I’m getting the best treatment out there. They had good reviews and the support team helped to answer the rest of my questions. 10/10 would recommend!

starstarstarstarstar

Camila M.

July 18th, 2019 San Mateo, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a small aesthetic change I wanted to make with my teeth, and Candid was perfect for that. I went to a nearby studio (Chelsea), got my teeth scanned there which was really cool, and got my treatment plan 2 weeks later! I was excited about the plan so I purchased my aligners and 4 months later my teeth are perfect! Would recommend Candid for anyone looking for a lower cost, but simple, quality product. Thank you Candid!!

Candid Logo

Reply from Candid

Jul 19, 2019

Hi Camila! We're so happy you're happy with your new smile. Thanks for taking the time to share your experience of working with us.

starstarstarstarstar

Michelle

July 17th, 2019 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve had an amazing experience using Candid so far! It is such an easy to use and affordable option for me. Plus, free retainer?! That’s unheard of and to have it included in an already low price... I’m beyond happy! I was able to get my photos and scans done at a studio which saved me from the diy at home kit. It truly could not have been easier. When I received my aligners in the mail, I downloaded the app (which is a very simple interface) that helps me keep track of which step of aligners I should be on and when to change them. I haven’t experienced any fit issues or excessive pain which is a huge change compared to old school metal braces... the best part for me is that I don’t have to make any ortho appointments! I’m so glad I started treatment with Candid to fix the minor shifting I’ve experienced after 10 years of minor shifting post braces! Wear you retainer after treatment!!

Candid Logo

Reply from Candid

Jul 18, 2019

Hi Michelle! Thanks so much for the kind words. Don't forget to take lots of photos - you're going to want to document your new smile journey!

starstar_borderstar_borderstar_borderstar_border

Ann Bertram

July 15th, 2019 Portland, OR DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

My teeth were not straight after my treatment plan was supposed to be completed. I’ve been contacting them for over 5 months now to try and fix it but they haven’t done anything.

starstarstarstarstar

Tanya

June 21st, 2019 Richmond, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve never Had an issue with candid. I’m a month away from finishing my treatment with them and it had been a breeze. I have had to reach out to them for a few reasons and they were so quick to respond. My address changed and I will be on vacation when I need to change to my retainer and they rushed my retainer so I will have it prior to leaving. There was a slight issue with my insurance at first but after talking to them on the phone for 5 min it was resolved. Overall, my personal experience was excellent and I would 100% recommend!

Candid Logo

Reply from Candid

Jul 18, 2019

Hi Tanya! Thanks so much for sharing your experience with Candid. We're thrilled you're happy with your overall experience. Hope you've enjoyed your vacation. As always, don't hesitate to reach out to us via phone or email if you need anything.

starstar_borderstar_borderstar_borderstar_border

al cobian

June 20th, 2019 Pico Rivera, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

WORST CUSTOMER SERVICE EVER, WORST INSURANCE DEPARTMENT EVER!! STAY AWAY, I have been dealing with the support team and also their insurance department since Sept of 2018 and now is May of 2019 and still they can not get my claimed filed correctly, every time i call and get the name of the person just spoke with few days before they tell me there is no such person that works with Candid so you can see my frustration. if Mr. Nick G Co-Founder & CEO is reading this please re- train your staff. and now is 5/21/2019 11am and been on hold for over 25min and just been disconnected. STAY AWAY!!

starstarstar_borderstar_borderstar_border

CF

June 7th, 2019 Vancouver, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I was initially very satisfied with Candid and was excited to get my teeth straight without getting braces. Once you pay for your aligners, good luck on getting them to do anything for you. They say that they will submit a claim on your behalf but I have called them once every few weeks asking them to submit a claim, they say ok great we will get that going for you, then nothing. My plan documents state I get 50% reimbursement for orthodontist services which is why I paid upfront. Now I can’t get reimbursed because none of their information is public ( so I can’t submit my own claim ) and they seem to flat out refuse to do so. Don’t bother with this company

starstarstarstarstar

Logan

May 14th, 2019 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was originally skeptical of these guys but in the end they were the best option after doing the research. Their pricing options are a little less convenient than the other competitors but they use actual orthodontists and not just dentists and they are a higher class version of smile direct. When it came down to it I observed that smile direct and many other companies are like the Walmart version of clear aligner company while candidco is more like Whole Foods. Its a classier company with excellent product packaging and support. I also had a more complicated case. My front 6 teeth all had gap issues and my whole mouth shape had to be moved to fix my bite. My treatment plan was 10 months long (because it was on the more complicated end) and I have had my orthodontists name and my 3D model for about a year now. They also provide free whitening foam throughout the treatment process and offer free retainers upon completion. Total price was $1900 and I selected the $166/month with 0% interest payment option with affirm. If you have orthodontic insurance that will help pay for the treatment as well. When I first started they told me that if at any point there is a problem with my treatment they will work to fix it, whether that means extra aligners or a new impression process.