Candid knows how important it is to love your smile. The company saw a need to make the quest for a better smile more affordable and convenient. That's why the company strives to make straightening your teeth a simpler, more comfortable and affordable process.
Candid offers remote clear aligner treatment for a fraction of the price of traditional braces — all without office visits. But that doesn’t mean sacrificing expert oversight. Unlike alternatives, Candid treatment includes remote monitoring, which allows the state-licensed orthodontist overseeing your case to check on your progress remotely. It all starts with a free visit to a Candid Studio or at home by purchasing a Starter Kit for $95. From start to finish, Candid aims to help you get straighter teeth from the comfort of your home.
As an alternative to traditional metal braces, Candid is dedicated to give you a whiter, straighter smile through clear aligners. Customers even get 65 percent off when they purchase a Candid Starter Kit using the code NEWYOU65.
Customers can expect their treatment with invisible aligners to take an average of 6 months. However, the treatment time will greatly depend on the severity of your misaligned teeth. Typically, an orthodontist will recommend invisible braces treatment to fix mild to moderate cases, where there isn't much need for extensive orthodontic work or metal braces seems unnecessary.
Candid expects most customers to be treated within the 6 months. This is especially true for adults that once received braces treatment, but since have had minor teeth shifting over the years. However, Candid does not guarantee 6 month treatment for all cases, but mentions on its website that it is possible that the treatment plan could take up to 11 months. Length of time will always vary by individuals orthodontic cases.
There are those who like visiting the dentist and those who don't. Candid braces appeal to both types of people by offering two options to straighten teeth. Customers can visit a local Candid Studio office or order an at-home teeth straightening starter kit to take impressions of their teeth themselves.
If you choose to use the at-home starter kit, you'll take a mold of your teeth through the modeling kit and mail it back to Candid where a licensed orthodontist will review your case. If you are approved for invisible braces, Candid will send customers an interactive 3D model of your teeth straightening treatment plan.
If you choose the at-home plan, Candid will send the complete set of clear aligners straight to your door along with a premium whitening kit and a set of retainers. If you choose to go to a Candid Studio, you can either book an appointment online or just walk-in to begin the process well.
You'll receive a free scan of your teeth and be shown an interactive 3D digital model of your teeth. Again, if your feedback indicates that you are approved, a treatment plan will be customized through your assigned orthodontist immediately. Candid will then deliver the premium teeth whitening kit and a set of clear retainers right to your door.
You may need to visit your dentist before ordering from Candid to ensure your teeth and gums are healthy enough to use clear aligners.
Because of Candid's advanced technology, every treatment program is closely supervised by a board-certified orthodontist. Meaning you'll never have to visit the dentist's office again to inquire about solutions for straighter teeth, (unless you want to). This helps people who typically fear those dentist visits to receive the proper help they need from licensed orthodontists professionals.
Candid's clear aligners are made with a thermoplastic called Zendura®; which is said to be stronger, more comfortable and more transparent than aligners made from polyethylene terephthalate. Candid's aligners are also entirely free of BPAs, phthalates, and parabens.
To ensure its aligners are the best quality and that customers have a positive experience, Candid's aligners are custom-crafted by experienced orthodontists and 3D-printed here in the U.S to ensure accuracy and proper fit of their finished products.
How much does Candid cost? Pricing options may vary by treatment, but typically Candid treatment costs $2,400. However, Candid seeks to make their braces affordable through flexible and payment plan options and by working with your insurance provider. Customers who cannot afford to make an upfront payment can apply for financing through Candid's financing partner, Affirm. Customers can qualify for installments payments as low as $99 per month for 24 months.
The cost of Candid can be greatly reduced through insurance providers. Candid accepts HSA or FSA as well as dental insurance. By funding your invisible braces through the use of your insurance and the Candid financing options, you could end up paying just a few hundred dollars for your invisible braces through Candid.
Worth $350, Candid has new dental monitoring tech that will soon be included with the standard Candid aligners treatment. As part of the new offering, when you receive your aligners, they will also come with the equipment you need to take a 3D scan of your teeth through Candid's smartphone app. An orthodontist will use these scans to take a look at your teeth to ensure your treatment is on track.
The orthodontist that creates your treatment plan will also be the one checking the progress of your scans through your invisible braces process, so you don't have to worry about speaking to multiple orthodontists throughout your journey. Your orthodontist will check in with you every 10 days to check the status of your teeth, give you instructions on the next steps, and tell you when to change Candid aligner.
This dental monitoring gives customers peace of mind that their invisible braces process is working as it should and the end product they are hoping for is still on track. It also makes sure customers are not alone in their journey and that they always have support as if they were regularly seeing an orthodontist in person.
With this new dental monitoring tech, Candid did raise its prices, but not by much. You can either pay a $399 down payment and 24 monthly payments of $99, or you can opt for the all-inclusive one-time payment of $2,400.
Unlike most other invisible braces companies, Candid has studio locations you can visit to book a free consultation and teeth scan. Although these studios aren't located nationwide, there are more than 20 around the United States. Here is a list of Candid's current physical locations:
More than half of Candid reviews are 5 stars with customers highlighting a quick and easy treatment process, great customer service, and fast results.
Candid doesn't offer any money-back guarantees options, however the company does guarantee customer satisfaction in a different way. If you feel that the aligners aren't working to give you straight teeth, or you are not getting the positive results that you hoped for, Candid will work with you to develop a new treatment plan, without additional charge — as long as a Candid affiliated orthodontist feels that a new treatment plan is advisable. Also, in the case that you are not eligible for Candid's teeth aligner services, you will receive a full refund.
Customers should be aware that Candid does not treat severe alignment issues, spacing issues and bite correction. If your treatment plan exceeds 20 sets of aligners, you are beyond Candid's scope and the company might recommend you straighten your teeth another way (such as traditional metal braces). However, if you have minor to moderate issues such as crooked teeth, protruding teeth, alignment or spacing issues, or discoloration, Candid can most likely help.
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I could not be happier with my Candid experience. They were helpful, friendly, and quick from the first time I reached out to them until now. My 3D rendering matches my new smile perfectly. I have recommended Candid to everyone who has concerns about their smile.
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Everything from start to finish arrived in a timely manner. Directions were easy to understand and there was help given through the company itself at any point you need it. Candid fixed my teeth in about nine months!
Reply from Candid
Dec 23, 2020
Congratulations, Erin! And thanks for your feedback! We really appreciate it.
So amazing the staff is very friendly they really know their stuff! Langston did my scans and is such a professional! Can’t wait to get started!
Knowledgeable staff, able to explain in detail the process.
Never had anyone followup with me or review my progress my first 15ish aligners when I paid $1800. Had to order another $800 customization with remote viewing/ progress. Teeth moved slightly during the first aligners, but not what their visuals showed. Asked for a credit and they said I have to ask for that during the beginning. i'm now trying my 2nd set and it's taking over 2 months. Not happy at all.
Shayla was great and super friendly!!! 10/10
Great customer service and follow up. Very reasonable price. Stoked to get started!
Thank you Patrick For your patience, great customer service.
My phone call with Corey was fun and engaging, as well as informative. The materials for doing the molds were very clear and easy to follow. My only complaint is that it took so long for the treatment plan to be developed after my molds were sent in--it seemed like it was between two and three weeks. Although I heard from Candid along the way, I wondered what took so long.
Seems almost too good to be true, can’t wait to try :) Had a little trouble while taking my bottom impressions and had to request larger trays, delaying the overall process, but in the end it seems to have worked out. Josh was super helpful and really easy to talk to. He went out of his way to help me figure out my financing options and thoroughly answered all my questions. Very cool!
Corey V was very friendly, extremely knowledgeable and helpful.
Excellent! Very informative and professional.
Great experience at the Rockville location. Lee answered all my questions and I signed up. 👍
Effective treatment at a reasonable price
Mika's So Random
I’m just starting, coming up on one month and so far so good!! Customer service is the best!!
Great experience so far , I like the way it makes it simple to start getting teeth straighten, also knowing that we will have an orthodontist throughout the process gives me peace of mind
Week four and my teeth are lining up! The thing I would like to share with others considering this treatment would be prepare to brush your teeth after eating, carry floss with you at all times and use a month wash that treats dry mouth (as needed).
I went through treatment with Candid and I am completely satisfied. I was in treatment for eight months with one refinement in between. I also went through Invisaliagn years ago, prior to Candid, the quality of treatments was identical minus the pricing. I would definitely recommend it.
Fantastic level of service! Quick responses and smile-worthy results! Amazing experience!
I like that the aligners are unnoticeable and after a few days of wearing them you barely notice them on your teeth only thing I suggest is once you get to your last Aligner that it be replaced with a new one ever 6 months for a small fee
Had a great experience here. All my questions were answered and more. They were really straight forward.
Early in the process, Candid has been spectacular! Customer service has been more than what you would expect. Very responsive and sensitive to issues when they arise.
Overall, I had great experience. My candid specialist was absolutely amazing!!! The visit lasted about 30-45 minutes and the studio followed Covid protocols. I highly recommend Candid.
Very safe and clean experience! Staff was super helpful in explaining the treatment process and assisting in all coverage plans to help me get started on my journey for a more confident smile!
My customer service rep, Patrick was AMAZING. He worked with my schedule to get my signed up and walked me through the whole process! I am excited to start the journey! Thank you so much
Candid was recommended to me by a friend. It was much less expensive than other similar aligner companies. The at home instruction videos were very easy to follow. I love to see my updated progress slideshow. It makes it worthwhile. My suggestion is to also have a slideshow of the slightly open mouth before and after as well.
Patrick was so helpful with my conference call and treatment plan. We got to see a 3D preview of how my teeth will change just in time for my wedding day. Over the moon excited about candid. Their professionalism, thoroughness, and affordability.
So far I am just getting started but the first couple of steps have been great!! I went into the Irvine studio for my initial consult where they took the 3D images of my teeth. Such a cool experience and the customer service was outstanding! They were so gentle and made you feel very comfortable. The next step was having a virtual consult, whom mine was with Emma Draughn. You can tell she ass very knowledgeable. She walked me through what the entire process would look like from start to finish, answering any questions I had. I felt so secure with my decision to move forward, I paid in full for my entire treatment plan right then and there! I purchased the additional whitening treatment, where I am to do for 9 days before I actually start my Invisalign process. I received both packages in the mail quicker than the expected delivery date ... already 7 days into the whitening treatment and am loving it!! I cannot wait to start my Invisalign and see the magic work!
It was an amazing experience! The staff was extremely helpful and provided all of the necessary information to move forward with my plan and being with me every step of the way!
I would not recommend. I certainly see an improvement in my teeth. The only downside is that they will not cover additional Aligners after your last tray. I was on my last tray and did not like my results after 2 weeks. I called and was told I would have to pay an additional $800 because it was passed my 30 days. And I was also told I was non compliant because I did not use the device it came with. I didn’t use it because it broke and I did not want to pay to replace it. Make sure you contact them ASAP if you have any issues. I think byte and smile direct is cheaper and had better customer service. Compared with a friends that are using other companies.
This company completely transformed my self confidence! The prices are reasonable and they have the friendliest customer service. I will never regret investing in this company for my smile!:)
Zou with candid was very helpful! He was friendly and patient and resolved my issue quickly! Great job!!!
The customer service throughout the whole process has been great. I have had to go through adjustments twice now, and the staff has been very helpful with explaining each new step in the process. I have an intense case and everyone has been so helpful to get aligners on the right path. I definitely recommend Candid.
Good product, and great people. The process is a little cumbersome. Do not expect a lot of hand-holding. This is a great services for the person that takes charge of their treatment. Documentation is adequate, but many things that should be automatic (like your retainer arriving at the end of your treatment plan automatically) are not and hence, you have to own your plan. If that is the type of person you are, then this product is GREAT! I am very pleased with my outcomes now.
Great service. Explained the situation and she contacted her supervisor while on the call with me versus a call back. That is the reason I changed my mind on the spot and went with Candid.
The communication during the course of utilizing Candid was so amazing and the process easy to implement! The scanning process is easy once you follow the explicit directions. The immediate feedback of my scanning results in both verbal review and best of all the photos of my improvement showing my progress really gave me encouragement!
It’s great to be able to do this from home, especially during this pandemic. I appreciate the excellent customer service which was there to answer any questions I had.
Candid was thorough in explaining the process, the payment, and the details about my treatment plan. Candid gave me peace of mind and the confidence to trust them with my smile.
Amazing customer service, quick replies and taking care of all questions! Have had a fabulous experience. On set of aligners #3 and looking great!
My experience was very good Salem was awesome and very helpful and polite. I’m excited for my new smile 😊
I enjoy the aspect of not having to go to my dentist every few weeks to check in and get new retainers.
I have the confidence to smile like I have never had before in my life. I’m so glad I did my research and decided on Candid.
Every step of the way Candid has excelled with customer service. These braces are affordable and high quality. Any time I have had a question or concern, I have received responses very quickly. In my experience everyone I have interacted with has been prompt, knowledgeable, and understanding. I cannot express how much I really, really enjoy and would recommend this company/service.
Quick easy and sufficient! The process was fast and painless!
Zou was so helpful and nice and talked me through the process
Excellent customer service. Excited to try aligners.
Great customer service and communication. Easy to use and understand!
Alejandro Ladines Macias
I like that they are there every step of the way.
very pleasant experience, very helpful through the whole process and even after words. payment plan is very helpful if your insurance does not cover. glad i chose them to go with
I haven't had the best experience ... my treatment will be going over a year ... they messed up my second treatment plan and had to wait even longer , I had to tell them exactly what was the positions of my teeth and things that needed to b fixed.