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Candid

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1,040 User Reviews

8.5

Overall Score

Candid knows how important it is to love your smile. The company saw a need to make the quest for a better smile more affordable and convenient than traditional orthodontic treatment. That's why the company strives to make straightening your teeth a simpler, more comfortable and affordable process.

Candid offers remote clear aligner treatment for a fraction of the price of traditional braces — all without office visits. But that doesn’t mean sacrificing expert oversight. Unlike alternatives, Candid treatment includes remote monitoring, which allows the state-licensed orthodontist overseeing your case to check on your progress remotely. It all starts with a free visit to a Candid Studio or at home by purchasing a Starter Kit for $95. From start to finish, Candid aims to help you get straighter teeth from the comfort of your home.

As an alternative to traditional metal braces, Candid is dedicated to give you a whiter, straighter smile through clear aligners. For a limited time, Candid customers can receive $65 off when they purchase a Candid Starter Kit using the code ATHOME.

Go Directly to Candid Customer Reviews

 

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The Good

  • 6-Month Average Treatment
  • New Smile in 3 Steps
  • Advanced Teledentistry
  • Pricing & Insurance Options
  • New Dental Monitoring Tech
  • Candid Studio Locations Available
  • Positive Candid Reviews

6-Month Average Treatment

Customers can expect their treatment with invisible aligners to take an average of 6 months. However, the treatment time will greatly depend on the severity of your misaligned teeth. Typically, an orthodontist will recommend invisible braces treatment to fix mild to moderate cases, where there isn't much need for extensive orthodontic work or metal braces seems unnecessary.

Candid expects most customers to be treated within the 6 months. This is especially true for adults that once received braces treatment, but since have had minor teeth shifting over the years. However, Candid does not guarantee 6 month treatment for all cases, but mentions on its website that it is possible that the treatment plan could take up to 11 months. Length of time will always vary by individuals orthodontic cases.

New Smile in 3 Steps

  1. Show your teeth - Take impressions of your teeth at home with a starter kit, or visit one of the Candid Studios.
  2. Get your clear aligners - They’ll come with everything you need for treatment.
  3. Check in from anywhere - Your orthodontist will track your progress with scans you take from your phone.

There are those who like visiting the dentist and those who don't. Candid braces appeal to both types of people by offering two options to straighten teeth. Customers can visit a local Candid Studio office or order an at-home teeth straightening starter kit to take impressions of their teeth themselves. 

If you choose to use the at-home starter kit, you'll take a mold of your teeth through the modeling kit and mail it back to Candid where a licensed orthodontist will review your case. If you are approved for invisible braces, Candid will send customers an interactive 3D model of your teeth straightening treatment plan. 

If you choose the at-home plan, Candid will send the complete set of clear aligners straight to your door along with a premium whitening kit, to give you brighter teeth,  and a set of retainers. If you choose to go to a Candid Studio, you can either book an appointment online or just walk-in to begin the process well.

You'll receive a free scan of your teeth and be shown an interactive 3D digital model of your teeth. Again, if your feedback indicates that you are approved, a treatment plan will be customized through your assigned orthodontist immediately. Candid will then deliver the premium teeth whitening kit and a set of clear retainers right to your door.

You may need to visit your dentist before ordering from Candid to ensure your teeth and gums are healthy enough to use clear plastic aligners.

Advanced Teledentistry

Because of Candid's advanced technology, every treatment program is closely supervised by a board-certified orthodontist. Meaning you'll never have to visit the dentist's office again to inquire about solutions for straighter teeth, (unless you want to). This helps people who typically fear those dentist visits to receive the proper help they need from licensed orthodontists professionals. 

Candid's clear aligners are made with a thermoplastic called Zendura®; which is said to be stronger, more comfortable and more transparent than clear aligners made from polyethylene terephthalate. Candid's aligners are also entirely free of BPAs, phthalates, and parabens. 

To ensure its aligners are the best quality and that customers have a positive experience, Candid's aligners are custom-crafted by experienced orthodontists and 3D-printed here in the U.S to ensure accuracy and proper fit of their finished products.

Pricing & Insurance Options

How much does Candid cost? Pricing options may vary by treatment, but the average cost of Candid aligners is $2,400. However, Candid seeks to make their braces affordable through flexible and payment plan options and by working with your insurance provider. Customers who cannot afford to make an upfront payment can apply for financing through Candid's financing partner, Affirm. Customers can qualify for installments payments as low as $99 per month for 24 months.

The cost of Candid treatment can be greatly reduced through insurance providers. Candid accepts HSA or FSA and is in-network with multiple insurance carriers including Aetna, Anthem Blue Cross Blue Shield and Empire Blue Cross. By funding your invisible braces through the use of your insurance and the Candid financing options, you could end up paying just a few hundred dollars for your invisible braces through Candid. 

New CandidMonitoring Tech

Worth $350, Candid's new dental monitoring technology is included with every aligner treatment. As part of the new offering, when you receive your aligners, they will also come with the equipment you need to take a 3D scan of your teeth through Candid's smartphone app. An orthodontist will use these scans to take a look at your teeth to ensure your treatment is on track.

The orthodontist that creates your treatment plan will also be the one checking the progress of your scans through your invisible braces process, so you don't have to worry about speaking to multiple orthodontists throughout your journey. Your orthodontist will check in with you every 10-14 days to check the status of your teeth, give you instructions on the next steps, and tell you when to change Candid aligner.

This dental monitoring gives customers peace of mind that their invisible braces process is working as it should and the end product they are hoping for is still on track. It also makes sure customers are not alone in their journey and that they always have support as if they were regularly seeing an orthodontist in person. 

Candid Studio Locations Available

Unlike most other invisible braces companies, Candid has studio locations you can visit to book a free consultation and teeth scan. Although these studios aren't located nationwide, there are more than 20 around the United States. Here is a list of Candid's current physical locations:

  • Atlanta, Georgia
  • Philadelphia, Pennsylvania
  • Austin, Texas
  • San Diego, California
  • Boca Raton, Florida
  • San Francisco, California
  • Boston, Massachusetts
  • San Jose, California
  • Chelsea, New York
  • Santa Monica, California
  • Chicago, Illinois
  • Scottsdale, Arizona
  • Columbus, Ohio
  • Seattle, Washington
  • Dallas, Texas
  • Tysons Corner, Virginia
  • Houston, Texas
  • Upper East Side, New York
  • Irvine, California
  • Washington DC
  • Miami, Florida
  • West Hollywood, California

Positive Candid Reviews

More than 85 percent of Candid reviews are 5 stars with customers highlighting a quick and easy treatment process, great customer service, and fast results.  

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The Bad

  • No Money-Back Guarantee
  • Does Not Treat Severe Cases

No Money-Back Guarantee

Candid doesn't offer any money-back guarantees options, however the company does guarantee customer satisfaction in a different way. If you feel that the aligners aren't working to give you straight teeth, or you are not getting the positive results that you hoped for, Candid will work with you to develop a new treatment plan, without additional charge — as long as a Candid affiliated orthodontist feels that a new treatment plan is advisable. Also, in the case that you are not eligible for Candid's teeth aligner services, you will receive a full refund. 

Does Not Treat Severe Cases

Customers should be aware that Candid does not treat severe teeth misalignment issues, spacing issues and bite correction. If your treatment plan exceeds 16 sets of aligners, you are beyond Candid's scope and the company might recommend you straighten your teeth another way (such as traditional metal braces). However, if you have minor to moderate issues such as crooked teeth, protruding teeth, alignment or spacing issues, or discoloration, Candid can most likely help.

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The Bottom Line

Candid is helping people get their perfect smile in a more affordable way. The company's three-step process is designed to get customers approved quickly and on their aligner journey fast, without having to spend hours at the dentist's office. Between the at-home options and flexible financing plans, Candid aims to make the invisible braces process as simple as possible. 

Additionally, Candid has a strict policy when it comes to its dental professionals. Each professional must be a licensed orthodontist with at least 20 years of dental experience and at least 2-years of postdoctoral training with relation to teeth movement. Which means you'll be getting a quality product created just for you by a veteran professional.

Be aware that Candid might not be the right company for you. If your teeth demonstrate an extreme case of misalignment and crookedness, then perhaps metal braces, or the alternative, may be more suitable for you. You may require more orthodontic care than the company will currently provide. If you're not a candidate, you'll be refunded the cost of the impression kit.

Candid is a viable aligner company for those looking to straighten their teeth with clear teeth aligners. Although we recommend comparing this company to others in the industry to be sure you're getting the best treatment and price.

Check out Candid reviews below to read what customers are sharing about their experiences.

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Star Rating

4.8

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1,040 Reviews

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5 grade

89%

4 grade

5%

3 grade

2%

2 grade

1%

1 grade

3%

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Featured Review

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Jessica Bengtson McPherson, KS

I have been working with Candid now for over a year and a half. I love their customer service and their willingness to make sure their customers/patients are happy with their smile! In this time I have noticed that they have updated their quality of products and advanced their technology to better monitor their patients progress.

2 weeks ago

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Reply from Candid

Thanks for your feedback, Jessica! When you're happy, we're happy.

Apr. 9th, 2021

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Featured Review

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Verified Customer

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Erin D. Allison Park, PA

Everything from start to finish arrived in a timely manner. Directions were easy to understand and there was help given through the company itself at any point you need it. Candid fixed my teeth in about nine months!

7 months ago

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Reply from Candid

Congratulations, Erin! And thanks for your feedback! We really appreciate it.

Dec. 23rd, 2020

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Tatiana K. Chicago, IL

Awesome customer service, very informational.

16 hours ago

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Krista Landgraf-Kaiser New York, NY

Great experience at the Rockville office. Super clean and super polite. Understanding that we arrived late (I have a 2 year old).

17 hours ago

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KK San Jose, CA

Easy, straight forward, accessible, friendly, and professional

17 hours ago

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Joselyn Sale Queens, NY

I am so impressed on how clean and amazing the staff was at the Brooklyn location! Justin did a phenomenal job going over the whole process of the aligners with me and made me feel more confident in my decision in starting. I’m so excited to start my teeth straightening/whitening journey with Candid!

19 hours ago

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Cari Tomayko Springfield, VA

Very nice and knowledgeable. Candid Rockville

20 hours ago

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Mary Grason Rockville, MD

Excellent treatment - professionalism, courtesy, efficiency & cleanliness

22 hours ago

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Ashley Shaver Ellicott City, MD

Lee was wonderful - I was so pleased with the level of care and professionalism!

22 hours ago

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Erica R Upper Darby, PA

I’m happy with my treatment however, customer service is mostly impossible to reach. Because they’re hard to reach means that my orthodontist is hard to reach. Not happy with the long waits, no callback, and no response to emails.

1 day ago

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Holly Cheree Crestline, CA

From the beginning I've loved the helpful customer service. The treatment is working quickly and the scans have been very easy and quick. The whitener has also made my teeth look beautiful.

2 days ago

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Bridget Wells Seattle, WA

It has been over six months since I began treatment and I was supposed to be done by now but am only halfway done. I made it through my first six steps (out of 11) with no problems, but then got stuck on steps 7 & 8 in that they had me wear them for a super long time. To be fair, I was on a trip for one of those steps and unable to wear my aligners as much. However, after being on step 8 for over a month (each step should be 14 days), they moved me back to step 6, which actually tells me that they made a mistake. Why did they move me forward to step 7 to begin with if my teeth weren't ready? So now I'm back in step 6 which I have been in for 3 weeks. I have been wearing the aligners according to schedule and using my chewies as they love to push you to do. I have a friend doing Invisalign and she doesn't have the chewies. I also didn't really use the chewies for my first 5-6 steps (because I wasn't aware that I should be) and got moved through those steps just fine. I don't like that this is all based off of scans and you can't even call or email them - only Live Chat - or talk to your assigned orthodontist. I also don't understand why they send you all the steps at one time. They should do the first 3-4 then make the subsequent steps according to how that goes. Then we could avoid this whole trying-to-force-my-teeth-into-this-predetermined-set-of-aligners when things may shift or change and/or need an adjustment. Overall, it requires a lot of work and self-monitoring on the patient's part, having to scan constantly and keep up proper hygiene (which can be hard when you're out and about and don't have somewhere to wash your hands or brush your teeth) and it's just very frustrating. This should have taken me ~7 months just to straighten a few teeth, but I'm stuck in this step they moved me back on and the problem teeth have hardly been addressed. It feels like this is going to drag out for much longer and I've already paid so I have to stick with it. At this point, I almost wish I'd just gone with regular braces and/or done in-person orthodontics.

2 days ago

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Lissia C Queens, NY

I like that is affordable and you are working with certified orthodontist. I like that you don't need in office visits.

2 days ago

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Chyna Chenault New York, NY

Very easy process, reasonable prices and payment options, excellent customer service!

2 days ago

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Dale Johnson Baltimore, MD

Melanie did a great job and I had a great experience

2 days ago

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Justin Cellona San Jose, CA

They were very friendly and explained everything in great detail. The process was very easy and simple!

2 days ago

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Allison Grondhout San Francisco, CA

My visit to the studio was great! Very professional staff who explained everything in detail. Studio was clean and I appreciated the technology they use

2 days ago

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Justin Perkins

CC was amazing!!! Professional and funny!

2 days ago

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Maria Angeles Gontaruk Concord, CA

Appreciate the fantastic customer service on-site. Helpful, clear, and efficient.

3 days ago

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Terrance Jackson Houston, TX

This by far has been the best treatment I’ve had when it comes to wanting a better smile. From the time I walked in the studio the staff was so friendly and amazing!! Everything about the appointment was professional and beyond great!!!

3 days ago

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Zoe Katz Santa Monica, CA

Josh was extremely helpful and informative!

3 days ago

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charlie mccoy CA

Friendly, quick and efficient! Thank you

3 days ago

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Molly McHugh Chicago, IL

I had an amazing experience with Diane! She was super informative and personable! I feel so excited to receive my kit! Can’t wait for my kit to arrive.

3 days ago

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Amber Atlanta, GA

Kait was excellent at explaining everything step by step including what was happening with x-Ray and photoscan before it happened. They were very thorough and detailed about how the treatment plan worked. Kait greeted me right away and I did not wait at all for service.

3 days ago

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Dan Myers Ellicott City, MD

Everything was smooth and efficient. Great care with COVID protocol.

3 days ago

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Carolyn Spatacino Orlando, FL

I have been with candid since 2020 they have been there for my experience all the way. I have had so many questions and they have answered all of them with politeness and understanding. I am such a great fan of them

4 days ago

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Robert Wood Eagle, ID

Great product with great service! Highly recommend.

4 days ago

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Alaina Roberts Santa Clara, CA

No real communication with orthodontists. Just a really short message from them. Also I kept getting these emails saying my treatment plan was "on its way" but I had already received the retainers and was 2 weeks into treatment. It seems like the communication is all over the place. I really expected more professional help and I have not been getting it.

4 days ago

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Reply from Candid

Hi Alaina. Thanks for your feedback! We'll be sure to pass it along to our management.

Apr. 19th, 2021

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Romain Goubet New York, NY

Amazing experience! Great location and great service!

4 days ago

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Skylar Thompson Chicago, IL

Very user friendly. Promptness of review of scans and customer service is awesome and much appreciated.

4 days ago

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Emily Detoro Seattle, WA

I’m not displeased but just feeling frustrated so far. The technology is really cool, the communication and app are okay, and the branding / packaging is excellent but it’s a lot more slow going of a process than I expected as far as the actual teeth progress. It’s VERY hard to keep the aligners in for 22 hours a day. And despite my best efforts and lots of chewie time it’s taking 4+ weeks between changes instead of 2. I’m hoping it’ll get better / easier as we go.

4 days ago

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Reply from Candid

Hi Emily. Thanks for your feedback. If you ever need us, call us at 1-844-295-6915 or chat over livechat from 9 AM to 7 PM EST!

Apr. 19th, 2021

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Michael Judd Fargo, ND

Still early on with my treatment, but am seeing wonderful results so far! Couldn't be happier!!

4 days ago

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Charli Franks Marion, IL

I love the fact that I can go through the process while staying at home with monitoring from licensed orthodontists.

4 days ago

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Matthew Berkowitz New York, NY

Great service at the studio! Everyone was super friendly and helpfuk!

4 days ago

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Heather Emerson-Smith Udine, UD

I had a fantastic meeting with Zou A. He was kind, friendly and helped me with everything I needed to get started using Candid. You can tell how great a company is by how your employees are, and Zou is excellent. I am thrilled to get started and can't wait to confidently show off my smile to the world.

5 days ago

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Tami B. Las Vegas, NV

So far we’ve had a great and thorough evaluation. Everyone we’ve encountered at the Santa Monica location has been very helpful and informative. Our positive experience meeting Luke, Morgan, and Zack confirmed our decision to move forward with Candid Co.

5 days ago

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Cyndi Hammond Brentwood, CA

I’ve been very impressed with candid! This whole process has been very easy and exciting! I’ve been self-conscious about my smile for years. In most of my pictures my head is tilted to the right so you couldn’t see how dramatically my right front tooth crossed over the top of my left tooth. For the first time and I don’t know how long my front teeth are straight! I’m so happy with my orthodontist and all the care staff! Everyone is super friendly and helpful!

5 days ago

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Linda Southgate, MI

Overall pleased with Candid. Bottom aligners have never fit correctly over my back left molar.

5 days ago

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Abhishek V Los Angeles, CA

Excellent. Zack, luke, and morgan were fantastic and made this process an incredible experience!

5 days ago

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Ajay Milan Chicago, IL

Quick consultation and very clean office. Corey was awesome very patient as he explained the process and answered any questions I had. Highly recommend Candid as an option. Other companies are really trying to get over.

5 days ago

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Santhosh Jose Seattle, WA

The service center in SF is very clean and is run very well. I was new to the whole process and had no idea how the process works and did not know what to expect. Everything was clearly explained in terms of the process and costs and issue resolution. Very friendly crew. Makes you feel very confident about the outcome. Highly recommend!

5 days ago

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Moua Xiong Queens, NY

Therin was great, very knowledgeable and positive. Looking forward to seeing the progress and new smile. :)

5 days ago

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Irene Stathis McKees Rocks, PA

Candid is the WORST company to go with. You get a bunch of automated messages instead of the personalized care they promise. I got to the end of my treatments and my teeth were NOT FULLY ALIGNED. I was told to do another impression and send it it. I HAVE BEEN WAITING 2 MONTHS FOR THEM TO FINISH REVIEWING IT AND GIVE ME MY FINAL TREATMENT PLAN. Every time I talk to support about this I get the same LIE that it's under final review and that I should receive an update within a week - the update NEVER COMES. DO NOT WASTE YOUR MONEY - CANDID IS FULL OF LIARS AND THIEVES.

5 days ago

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Reply from Candid

Hi Irene. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 19th, 2021

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JJohnson Northbrook, IL

Corey was very helpful and help understand more about the information

5 days ago

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Deborah Bastien Guyton, GA

I started with very crooked teeth and being an older client, I never thought it would be possible to straighten my teeth. I have never smiled to show my teeth and always covered my mouth when I laughed. I am very happy with the results, it has taken some time but I am nearing the finish line. A little refinement and I will be done. Thank You Candid!!

5 days ago

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Michelle Woodbridge, VA

Easy process, very well executed particularly with the pandemic

5 days ago

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Andrea Nelson WI

Zou has been super during the introduction period! Very patient and thorough in his explanations and answering all my questions. Can’t wait to prices through the treatment and see some results!!

6 days ago

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catherine lake Montgomery, AL

The customer service (pre-aligners) was excellent, Josh was informative and knowledgeable. Fingers crossed it continues just like this. I have not received the aligners yet

6 days ago

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Paula Valderrama Los Angeles, CA

It was very helpful, professional and the personal was very charming

6 days ago

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Kierra Chase Baltimore, MD

Excellent!!! I was so pleased with my visit!

6 days ago

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