- Candid
Candid
check_circle VerifiedCandid knows how important it is to love your smile. The company saw a need to make the quest for a better smile more affordable and convenient. That's why the company strives to make straightening your teeth a simpler, more comfortable and affordable process.
Candid offers remote clear aligner treatment for a fraction of the price of traditional braces — all without office visits. But that doesn’t mean sacrificing expert oversight. Unlike alternatives, Candid treatment includes remote monitoring, which allows the state-licensed orthodontist overseeing your case to check on your progress remotely. It all starts with a free visit to a Candid Studio or at home by purchasing a Starter Kit for $95. From start to finish, Candid aims to help you get straighter teeth from the comfort of your home.
As an alternative to traditional metal braces, Candid is dedicated to give you a whiter, straighter smile through clear aligners. Customers even get 65 percent off when they purchase a Candid Starter Kit using the code NEWYOU65.
The Good
- 6-Month Average Treatment
- New Smile in 3 Steps
- Advanced Teledentistry
- Pricing & Insurance Options
- New Dental Monitoring Tech
- Candid Studio Locations Available
- Positive Candid Reviews
6-Month Average Treatment
Customers can expect their treatment with invisible aligners to take an average of 6 months. However, the treatment time will greatly depend on the severity of your misaligned teeth. Typically, an orthodontist will recommend invisible braces treatment to fix mild to moderate cases, where there isn't much need for extensive orthodontic work or metal braces seems unnecessary.
Candid expects most customers to be treated within the 6 months. This is especially true for adults that once received braces treatment, but since have had minor teeth shifting over the years. However, Candid does not guarantee 6 month treatment for all cases, but mentions on its website that it is possible that the treatment plan could take up to 11 months. Length of time will always vary by individuals orthodontic cases.
New Smile in 3 Steps
There are those who like visiting the dentist and those who don't. Candid braces appeal to both types of people by offering two options to straighten teeth. Customers can visit a local Candid Studio office or order an at-home teeth straightening starter kit to take impressions of their teeth themselves.
If you choose to use the at-home starter kit, you'll take a mold of your teeth through the modeling kit and mail it back to Candid where a licensed orthodontist will review your case. If you are approved for invisible braces, Candid will send customers an interactive 3D model of your teeth straightening treatment plan.
If you choose the at-home plan, Candid will send the complete set of clear aligners straight to your door along with a premium whitening kit and a set of retainers. If you choose to go to a Candid Studio, you can either book an appointment online or just walk-in to begin the process well.
You'll receive a free scan of your teeth and be shown an interactive 3D digital model of your teeth. Again, if your feedback indicates that you are approved, a treatment plan will be customized through your assigned orthodontist immediately. Candid will then deliver the premium teeth whitening kit and a set of clear retainers right to your door.
You may need to visit your dentist before ordering from Candid to ensure your teeth and gums are healthy enough to use clear aligners.
Advanced Teledentistry
Because of Candid's advanced technology, every treatment program is closely supervised by a board-certified orthodontist. Meaning you'll never have to visit the dentist's office again to inquire about solutions for straighter teeth, (unless you want to). This helps people who typically fear those dentist visits to receive the proper help they need from licensed orthodontists professionals.
Candid's clear aligners are made with a thermoplastic called Zendura®; which is said to be stronger, more comfortable and more transparent than aligners made from polyethylene terephthalate. Candid's aligners are also entirely free of BPAs, phthalates, and parabens.
To ensure its aligners are the best quality and that customers have a positive experience, Candid's aligners are custom-crafted by experienced orthodontists and 3D-printed here in the U.S to ensure accuracy and proper fit of their finished products.
Pricing & Insurance Options
How much does Candid cost? Pricing options may vary by treatment, but typically Candid treatment costs $2,400. However, Candid seeks to make their braces affordable through flexible and payment plan options and by working with your insurance provider. Customers who cannot afford to make an upfront payment can apply for financing through Candid's financing partner, Affirm. Customers can qualify for installments payments as low as $99 per month for 24 months.
The cost of Candid can be greatly reduced through insurance providers. Candid accepts HSA or FSA as well as dental insurance. By funding your invisible braces through the use of your insurance and the Candid financing options, you could end up paying just a few hundred dollars for your invisible braces through Candid.
New Dental Monitoring Tech
Worth $350, Candid has new dental monitoring tech that will soon be included with the standard Candid aligners treatment. As part of the new offering, when you receive your aligners, they will also come with the equipment you need to take a 3D scan of your teeth through Candid's smartphone app. An orthodontist will use these scans to take a look at your teeth to ensure your treatment is on track.
The orthodontist that creates your treatment plan will also be the one checking the progress of your scans through your invisible braces process, so you don't have to worry about speaking to multiple orthodontists throughout your journey. Your orthodontist will check in with you every 10 days to check the status of your teeth, give you instructions on the next steps, and tell you when to change Candid aligner.
This dental monitoring gives customers peace of mind that their invisible braces process is working as it should and the end product they are hoping for is still on track. It also makes sure customers are not alone in their journey and that they always have support as if they were regularly seeing an orthodontist in person.
With this new dental monitoring tech, Candid did raise its prices, but not by much. You can either pay a $399 down payment and 24 monthly payments of $99, or you can opt for the all-inclusive one-time payment of $2,400.
Candid Studio Locations Available
Unlike most other invisible braces companies, Candid has studio locations you can visit to book a free consultation and teeth scan. Although these studios aren't located nationwide, there are more than 20 around the United States. Here is a list of Candid's current physical locations:
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Positive Candid Reviews
More than half of Candid reviews are 5 stars with customers highlighting a quick and easy treatment process, great customer service, and fast results.
The Bad
- No Money-Back Guarantee
- Does Not Treat Severe Cases
No Money-Back Guarantee
Candid doesn't offer any money-back guarantees options, however the company does guarantee customer satisfaction in a different way. If you feel that the aligners aren't working to give you straight teeth, or you are not getting the positive results that you hoped for, Candid will work with you to develop a new treatment plan, without additional charge — as long as a Candid affiliated orthodontist feels that a new treatment plan is advisable. Also, in the case that you are not eligible for Candid's teeth aligner services, you will receive a full refund.
Does Not Treat Severe Cases
Customers should be aware that Candid does not treat severe alignment issues, spacing issues and bite correction. If your treatment plan exceeds 20 sets of aligners, you are beyond Candid's scope and the company might recommend you straighten your teeth another way (such as traditional metal braces). However, if you have minor to moderate issues such as crooked teeth, protruding teeth, alignment or spacing issues, or discoloration, Candid can most likely help.
The Bottom Line
Candid is helping people get their perfect smile in a more affordable way. The company's three-step process is designed to get customers approved quickly and on their aligner journey fast, without having to spend hours at the dentist's office. Between the at-home options and flexible financing plans, Candid aims to make the invisible braces process as simple as possible.
Additionally, Candid has a strict policy when it comes to its dental professionals. Each professional must be a licensed orthodontist with at least 20 years of dental experience and at least 2-years of postdoctoral training with relation to teeth movement. Which means you'll be getting a quality product created just for you by a veteran professional.
Be aware that Candid might not be the right company for you. If your teeth demonstrate an extreme case of misalignment and crookedness, then perhaps metal braces, or the alternative, may be more suitable for you. You may require more orthodontic care than the company will currently provide. If you're not a candidate, you'll be refunded the cost of the impression kit.
Candid is a viable option for those looking to straighten their teeth. Although we recommend comparing this company to others in the industry to be sure you're getting the best treatment and price.
Check out Candid reviews below to read what customers are sharing about their experiences.
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User Reviews
Star Rating
120 Reviews
Review Breakdown
Sentiment Criteria
Sebastian Lysén
Be aware! Once you are done with your final step they will have a survey asking about your satisfaction. If you, like me, are missing the expected results (my teeth are still moving back when I take my retainers out for a few hours) they won't call to make sure you know that they have a (!) 30 DAY window to get continous steps of treatment for FREE. I was told this when I was about to go in to a phase two because of the bad result from the first year(!) of treatment. Now my choice is to keep wearing the final step of my first phase to hope my teeth one day will stop moving and stop aching with time, OR to pay a new price of $800. (?!?!) I mean, I don't mind paying $100 per new retainer like I will do every six months anyways to renew my night time retianer- but to upcharge a few steps extra to $800 is just insane- WHEN I COULD HAVE GOTTEN THEM FOR FREE my first 30 days but none cared to checkup on my progress even though I submitted a survey stating this. I really wish I could say only good things about Candid Co. But to deny people a reasonably priced followup treatment to their customers who already spent thousands of dollars in belief of showcased results- in the midst of a pandemic year when jobs are out the window, and make them feel left to the choice of having loose teeth....? Yea, no. Not today. But good luck if you go with Candid!
Reply from Candid
Oct 20, 2020
Hi Sebastian. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Verified Customer
Anthony Brandt
Perfectly straighten my teeth, for a fraction of the price
Scott
Can I give them 0 stars? I had these aligners and they didn't work. They moved my teeth, but not in a healthy way. I was concerned because when I was done I had "black triangles" or gaps between the base of my teeth. They said I would just need to get them filled in. At a normal orthodontist, you will get your teeth shaved down so that the teeth can actually be touching instead of having a gap. The shaving also helps move your teeth the way they need to. My front, bottom tooth did not move like it should and my aligners just stopped fitting. . They told me to just keep wearing them until the end of my treatment to see if they would magically end up the way they were supposed to. It didn't work and when I was done, every time I would take my aligners out to eat, it hurt a lot to put them back in because my teeth were being pushed to places they didn't want to stay. I asked an ortho friend about the black triangles and he told me to come in to look at it. He told that I needed something more than just these aligners because they don't provide a method to actually grab your teeth. I have now had Invisalign for about 30 weeks. I have another 20 to go. 50 weeks to fix what candid did! But my teeth are comfortably moving too where they need to go now. Also, Candid never charged my insurance. Bad experience all around. Not worth the savings.
Reply from Candid
Oct 23, 2020
Hi Scott. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Verified Customer
David Tolbert
I’m so happy with my teeth they are amazing and candid was so easy
Verified Customer
LaVerne
Candid provided exceptional treatment plans and service just as described.
Verified Customer
Kristopher Schaub
Aligners worked amazing and I'm super happy with the results. However, I never received the whitening foam I paid $30 for and customer service isn't accessible.
Verified Customer
Mariela Calderon
Great at answering questions, prompt and complete
Lindsay
I’m now on my 6th month with only 4 slingers remaining and have seen 0 difference in my teeth. The notes from my Candid orthodontist can’t actually be real because they are literally the same almost word for word each month. Telling me use my chewies which I do and wear for 22 hours a day which I do. Mine fit snug for one day before loosening up and feeling like they are accomplishing nothing. Waste of $2,000 in my opinion.
Reply from Candid
Oct 27, 2020
Hi Lindsay. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Verified Customer
Denise Russell
this was a very easy process from start to finish
Verified Customer
Jessica
Great service ! Everything arrived on time no complaints !
Verified Customer
Fabio Corbellini
Easy system from the beginning to the end
Verified Customer
Greg Robin
My teeth are very much improved from when I started. Expectations met!!!
Verified Customer
Caitlyn Moran
It was an amazing experience to get straight and whiter teeth.
Verified Customer
Barbara
Everything was as I expected. My smile is great now.
Verified Customer
Erin D.
Everything from start to finish arrived in a timely manner. Directions were easy to understand and there was help given through the company itself at any point you need it. Candid fixed my teeth in about nine months!
Verified Customer
Angel Araujo
Great price , fast results and friendly staff
Verified Customer
Cheri
Was a wonderful experience! I now have straight teeth again!
Allison Newman
Started back in April 2020 right after a dentist cleaning. 16 trays total, on 12 right now. Overall experience... not impressed. The orthodontist notes crack me up. Is it real?!?!?!? I don't eat Breakfast or Lunch, haven't for years, so I keep my aligners in for at least 22 hours a day. EVERY note comes back "please wear you aligners 22 hours a day". I brush twice a day and floss EVERYDAY! most notes come back "teeth look great keep up the good work". Went to the dentist yesterday for a routine cleaning then went home and took my photos for the next phase. Notes come back "teeth are looking discolored. please brush and floss daily". I don't even bother readying these notes anymore. The trays are jagged and tear up my mouth, so much that I cant even talk for the first 2 days of wearing a new retainer. Contacting anyone is just a lost cause. My teeth are looking a whole lot better than from the start so with that being said, they are working.
Mark Hild
I have been wearing them as specified and after 1 year my teeth are not much better. When I contacted them they asked for pictures. I had to retake and Email the pictures 6 times before they were satisfied. Then they asked for a dental health update form to be filled out. After weeks and many Emails sent to them with the info they required, I was informed they would do nothing until I went in for a cleaning. It has been 18 months since my last cleaning and I don't know when I will be able to get in due to the pandemic. I don't understand why the lack of a recent cleaning has anything to do with them fixing the problem they made. I was also informed I was to continue to wear the last set of aligners in the series . I have already been wearing the last set for 3 months. It will more then likely be another 3 months before they would get me a new aligners . I feel this last set is already worn out and there is no way it will last several more months. I also feel it too is becoming detrimental to my teeth straightening. I feel that they got my money and are doing everything they can to get me to give up and go away.. I strongly do not recommend them Update as of 08/04/2020 Candid has reached out to me about a solution to the current impasse. I have called them 4 times so far and have been unsuccessful reaching any one . I will keep this site updated on the progress if any.
Reply from Candid
Jul 27, 2020
Hi Mark. Thank you for your feedback. We always want you to get the best possible care. That's why we require high quality, clear diagnostic photos to be considered for additional aligners. Even after the start of the treatment, if you haven't been to the dentist recently, our orthodontists require that your primary oral care needs be addressed. A dentist has to make sure you don't currently have any cavities or decay and that your gums are healthy enough for continued orthodontic teeth movement. While we understand your frustration, especially at this time, we take pride in partnering with our network of orthodontists to maintain a high standard of care. We hope you are able to schedule a dental visit soon. We've also sent you a private reply to follow up directly.
Verified Customer
Rachelle
This company changed my life, I was so insecure about my teeth for years, but didn't have the money or the patience to deal with braces. Candid fixed my teeth in six months at a fraction of the price
Verified Customer
Glenn Chelius
I had really great results and the customer service was excellent. My only frustration was that it took 2 impressions and finally a visit to a studio for a scan to get it right.
Verified Customer
Kathy Medeiros
The service was easy, very clear process and the results were great
Verified Customer
John Castro
ease of use, customer service was great, affordable!
Verified Customer
Alex Beam
Great Customer Service, better than expected results.
Verified Customer
Matthew Tribou
Great service in the store. Very professional and comfortable process.
Verified Customer
Nicole Elin Antoine
i got the results i wanted! great smooth aligners
Verified Customer
Terri Pierce
My teeth look great and any time I called in or received a call the person was very helpful and nice
Verified Customer
Elisa Silva
In three words I'd say easy, affordable and accurate. I've recommended it to all my friends and family.
Verified Customer
Christopher Rodas
It was great, and it only took me 6 month to straighten my teeth
Verified Customer
Renee' Kohl
The only reason I did not give 5 stars, my bottom teeth are still a little crooked. I guess I thought they would be like my top teeth.
Reply from Candid
Apr 28, 2020
Hi Reneé. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST, but we also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Verified Customer
Tiffany
My teeth are perfect. Customer service was always on point.
Verified Customer
Young Doucette
Very affordable, easy to follow, and great results!
Vanessa
It was a simple process which I appreciate. Most of the teeth conformed to the projections. The ones that did not are disappointing and my two front teeth feel loose for some reason. Hope that's not permanent.
Reply from Candid
Oct 27, 2020
Hi Vanessa. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Anonymous
I have seen my teeth get more space between them which feels much more comfortable. I am on set 16/20 and will be curious to see how my teeth turn out in the end. So far they're not looking quite like the image I was given when I started but they do feel and look a little better.
Reply from Candid
Apr 09, 2020
Hi Alison. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Rozlyn Fischer
I feel it was easy to do, and very non expensive. However the end result was not the best. I feel they you have straightened out a bit more, and the fact my teeth don't touch on one side means I'll have to go in to get something done about it.
Reply from Candid
Apr 02, 2020
Hi Rozlyn. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Dawn N
I'm finishing up my teeth straightening with Candidco. It's been a great experience. All the trays sent up front and if anything is wrong, it's quickly corrected. I highly recommend them. It's been a great start to finish.
Cameron Dohony
Candid was overall a pretty good experience. It’s a lot more affordable than some other treatment options, and seems to be more professional than similarly priced treatment options. The treatment process was pretty easy. I was sent my treatment plan and aligners quite quickly. The candid team was also there if I had any questions or concerns. My teeth ended up shifting a lot, but they did completely match up with the preview that was shown in the treatment plan, which is my only concern and something I’m not completely satisfied with. Overall, Candid is affordable, professional, and will certainly help move your teeth and straighten your smile
Amanda Pyle
I have gotten nowhere with Candid. Their aligners are defective, they have TERRIBLE customer service (two weeks to respond to calls or emails) and they won't help at all. I followed all of the recommendations, wore them 22hrs a day despite the terrible lisp and pain, and now they won't help me with aligners that actually fit! Their defective product won't straighten the teeth that their defective manufacture don't cover, and they don't fit at all. I wanted straighter teeth for my upcoming wedding, and now I not only still have crooked teeth but an additional $2k gone. Do not, whatever you do, use Candid!
Reply from Candid
Mar 11, 2020
Hi Amanda. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. However, our customer care team is available at 1-844-295-6915 or via LiveChat. We do contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Erika Bennett
I did the kit and got my plan the end of 2019, the cost was going to be $1900 then with subsequent emails it went down to $1750. I scheduled a call with a candid employee who at the beginning of the call asked if I was the decision maker because he was going to be able to offer substantial discounts. Fast forward to 30+ minutes wasted of my life to go through the same model I saw online ...the pricing for my package was now up to $2400. The "substantial discount" $200 off to get it to $2200 or $450 MORE than the plan had been just weeks before. Super slimy company.
Reply from Candid
Mar 05, 2020
Hi Erika. We completely understand your frustration. However, as of February 10th, we increased our price from $1,900 to $2,400 to accommodate our expanded treatment offering. Clear aligner treatment with Candid now always includes technology for regular, remote monitoring by an orthodontist. That means you’ll have an orthodontist tracking your progress with scans you take from your phone — no office visits needed. We'd be happy to explain the benefits of this new product offering further. Just give us a call at 1-844-295-6915.
MG
I loved the idea of this company. However, should any simple issues arise, you are in trouble. Nobody gets back to you in a timely manner. If/when someone does reach out, it is a customer service rep who offers generic advice. You will never get to speak to "your own orthodontist" which makes this process extremely frustrating. I was vigilant with wearing my retainers and had so many issues with fit that I am fully stopping this treatment and going to a physical orthodontist for Invisalign where they can actually help monitor progress. I would highly suggest you do the same.
Reply from Candid
Feb 28, 2020
Hi MG. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Verified Customer
Anjelica Thompson
The aligners that I paid $1,500 for do not fit.
Reply from Candid
Feb 14, 2020
Hi Anjelica. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. However, our customer care team is available at 1-844-295-6915 or via LiveChat. We do contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Kimberly Evans
The company is great, just my aligners didn't completely straighten my teeth. The bottom did, but not the top. Only thing I can do now is continue to wear the retainers to keep my teeth in position.
heather hetteen
This company is awful. My treatment has been in process for over two years (initial quoted treatment plan was
Reply from Candid
Feb 07, 2020
Hi Heather. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. However, our customer care team is available at 1-844-295-6915 or via LiveChat. We do contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Manders
So far, pretty good. Both times I went to the studio (initial scans, then pick-up and instruction) were extremely nice. Very kind technicians, in a calm environment. (I’m one of those folks who has a real issue with dentist-esque situations. I’ve been on my first set for a week. I drooled like a mf for the first day or two, and the edges are a bit rough, but as I recall my days of traditional braces back in my teens, this is a cakewalk.
Verified Customer
Julianne VanLaningham
The experience went pretty well but the customer service AFTER I received the aligners has been sub-par.
Reply from Candid
Jan 28, 2020
Hi Julianne. Thank you for your feedback. Our customer care team is available 9 AM to 7 PM EST at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Verified Customer
Lindsay
Candids process is simple and easy. Great process!
Verified Customer
Angela Fiona Chercasky
The allingers work super fast and great!
Verified Customer
Daniel Saccani
Aligners are not comfortable on the gums and it has nothing to do with the pressure on the teeth. Poor overall design
Verified Customer
Diane Molloy
The retainers I am wearing for over a week are ripping the inside of my mouth. I was told to file them with a nail file in those areas but it didn't change anything. Can't eat with them on. Should be some sort of way to order first retainer and be able to have a two-week money back guarantee. These aren't for everyone and there should be some sort of option.
Verified Customer
Scherise Garcia
The result was amazing. However, they often time lacked in customer service.