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byte

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6.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 13th, 2025

Byte®  is a leading clear aligner company that provides a convenient, at-home solution for individuals seeking minimal to moderate dental alignment correction. Acquired by Dentsply Sirona in December 2020, Byte offers a modern approach to straightening teeth, combining remote accessibility with professional oversight. Users can complete the entire process from the comfort of their own homes, eliminating the need for in-office visits.

At the heart of Byte's approach is its proprietary Smile Science technology, developed by celebrity cosmetic dentist Dr. Jon Marashi. This innovative system designs aligners that not only straighten your teeth but also take into account your unique facial structure, ensuring that your smile complements your overall appearance. With Byte, customers can expect a personalized, expert-driven aligner treatment experience backed by a network of licensed dentists.

Keep reading our Byte review to learn more about the pros and cons of choosing Byte. 

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The Good

  • Doctor-Prescribed Treatment
  • Flexible Payment Options
  • Free Retainers and Whitening
  • No Office Visits
  • Smile Science Technology
  • Hybrid Program Available

Doctor-Prescribed Treatment

Every Byte aligner treatment plan is prescribed by a licensed dentist in the customer’s state. Byte partners with a network of dental professionals across the country, ensuring each user receives a personalized treatment plan based on their specific needs.

This means that, while the treatment is completed at home, patients can rest assured that their dental health is in the hands of a trained professional. Byte’s model offers the convenience of at-home treatment without sacrificing expert oversight.

Flexible Payment Options

Byte makes aligner treatment accessible with a variety of payment options. Customers can choose to pay upfront or select a monthly financing plan through bytepay™, which offers guaranteed approval for eligible customers.

In addition to bytepay™, Byte also accepts CareCredit, HSA/FSA funds, and even dental insurance, providing several ways to make treatment affordable. With flexible payment plans, customers can find an option that works best for their financial situation, making it easier to invest in their oral health.

Free Retainers and Whitening

Byte provides added value by including a free set of retainers after treatment, which helps maintain alignment results over time. Many competitors charge extra for retainers, making this a valuable perk.

Byte also includes their BrightByte whitening foam with every aligner system. This foam not only helps whiten teeth but also acts as a cleaner for the aligners, ensuring they stay fresh and clear throughout the treatment. The combination of free retainers and whitening adds significant value to the Byte package.

No Office Visits

With Byte, all aspects of the aligner process—from the initial impression to receiving the final aligners—can be done from the comfort of your own home. There’s no need for in-office visits, which means patients can avoid the inconvenience of scheduling multiple appointments with an orthodontist.

This makes Byte an attractive option for those who prefer remote treatment, especially busy individuals who don’t have time for frequent dental appointments. Despite the remote nature of the treatment, customers still receive professional oversight from licensed dentists via Byte’s app.

Smile Science Technology

Developed by Dr. Jon Marashi, Byte’s proprietary Smile Science technology creates a treatment plan that takes into account both the alignment of your teeth and how they fit with your overall facial structure. This approach makes the results not only functional but also aesthetically pleasing.

The technology enables dentists to design a smile that complements each customer’s unique facial features, resulting in a natural and harmonious look. This personalized method distinguishes Byte from other aligner companies.

Hybrid Program Available

For customers who prefer an in-office experience, Byte offers a hybrid option that allows for an oral scan at a local Byte-affiliated dentist. This alternative to the at-home impression kit provides added flexibility for those who may feel more comfortable receiving an in-person evaluation.

The scan creates a digital impression that is then used to create personalized aligners, offering an easy and convenient option for those who want professional support at the start of their treatment journey.

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The Bad

  • Not Ideal for Severe Cases
  • Slightly Higher Prices

Not Ideal for Severe Cases

Byte’s clear aligners are designed for mild to moderate alignment issues, which means people with more complex dental cases may not qualify for treatment. Severe cases often require traditional orthodontic interventions, such as braces, or in-person care from an orthodontist.

While Byte offers excellent options for those with mild alignment needs, customers with more severe dental issues may find that they need a different solution.

Slightly Higher Prices

Byte’s aligner treatment is slightly more expensive compared to some other at-home aligner companies. While Byte includes extras like free retainers and whitening, the overall cost of treatment may be a consideration for some customers.

However, the company’s flexible financing options, which include bytepay™, HSA/FSA, and CareCredit, help make the treatment more accessible for a wider range of customers.

Byte’s slightly higher price point may be justified by the added value it offers, but customers on a tight budget might want to consider whether these extras are worth the additional cost.

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The Bottom Line

Byte is an excellent option for individuals seeking clear aligner treatment for minor to moderate dental alignment issues. Byte’s doctor-prescribed plans ensure that customers receive professional oversight throughout their treatment, even when completing the process from home. With the inclusion of free retainers, whitening foam, and flexible payment options, Byte offers a well-rounded aligner package that adds significant value.

Although the treatment may not be suitable for those with more severe alignment needs and comes at a slightly higher price point than some competitors, Byte’s commitment to customer satisfaction, convenience, and advanced technology makes it a strong contender in the clear aligner space. For those looking for an effective, doctor-directed, at-home aligner system, Byte is a reliable and convenient choice.

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Star Rating

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4.1

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7,876 Reviews

Review Breakdown

5 grade

73%

4 grade

13%

3 grade

5%

2 grade

3%

1 grade

5%

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Emily James

I am currently a Byte user, and I am happy with their service and their product

5 days ago

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Matthew Sulocha

More personalized care/updates. Maybe have one person assigned to each customer to follow up with and provide guidance too. Not sure how practical that is though. The app is also tough to stay consistent with using ( I forget to do my check in’s or updated my Hyperbyte usage even though I am using it constantly). Otherwise I’ve gotten the results I wanted.

9 months ago

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Savannah Sanford

I don't like how my hyperbyte literally will not connect to my phone. I've tried doing all the steps to fix the issue, still no connection. I will say it does hurt but that's obviously to come because of the teeth movement. I do see a difference on my bottom but my top is going to take awhile longer to move then my bottom. I like byte, just wish hyperbyte would connect to the app so I don't have to manually log it everyday. The process every night is a bit lengthy, considering I do the whitening, desensitization, and hyperbyte. But nonetheless my teeth are whiter aswell.

9 months ago

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Annika Gustafson

Customer Review Video

11 months ago

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Connie

I like that I received all 4 of my aligners for the top, and all 14 aligners for my bottom. I don't like that their Android app is terrible, and you can't really say whether you are using your Hyperbyte and track it accordingly. I have tried to use their app but it's clear they don't care about Android users, so I haven't bothered updating, even though I am doing Hyperbyte every day. Byte emails and marketing are very noisy. They email you a lot to push the sale or to make you write a review, but no thoughtful check-ins on actual questions you might have. I'm glad that my young son is currently doing Invisalign so that I knew what to expect of aligners. Without that guidance, I'm sure I would have given up. But that's just my own perseverance; I think Byte could use some help with thoughtful guidance of patients. I'm not super thrilled with my top teeth, even though supposedly the treatment is finished for that - but not sure how to follow up with that except at my next check in, which isn't really a check-in so much as sending pics in one direction, no feedback given.

1 year ago

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Amanda Lockport, NY

I like that I have the luxury of completing it at home. I can see my progress each week. One con with my experience has been that my bottom aligner trays stopped at 10 weeks while my upper aligner trays stopped at 15 weeks. This left me without bottom retainers until the very end. Another thing I was unaware of prior to starting Byte, was that you will feel your teeth get loose. Be careful of what you eat because food that you would pull from may make a tooth more loose than the others, so stick to softer food and food that requires utensils. Other than that, it has been very easy to communicate with Byte with any questions I have had and my teeth look exactly how my plan said they would at the end.

1 year ago

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Reply from byte

Thank you, Amanda, for this kind review. We work hard to make sure our communication is on point, and we're thrilled to hear we've succeeded. While feeling movement of the teeth is typical with clear aligner therapy, if a tooth were ever to become truly "loose" in a way that caused concern, that would be something to report to the Byte Support Team at patient.byte.com/support immediately to allow the team to investigate further. If any questions or concerns come up, please don't hesitate to reach out--we're standing by to support!

Sep. 12th, 2023

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Sabina Godek

So far so good! I’m currently on my 3rd step out of 13 and I don’t have any complaints. All the people from byte I talked to were very friendly. The 1 star is missing since they won’t be able to fix 1 of my really crooked teeth (towards the back) 1 of my teeth that is a bit higher than the others or my overbite, still, the teeth I was most concerned about will be nice and straight after the treatment. I feel like the hyperbyte does help with soreness especially after switching to new aligners so I’m glad that is included. I kinda regret getting the byte protection plan, since I know I won’t lose or break any of my aligners, for some reason I thought each aligner would be sent to me separately, that’s the reason I got it. Anyway… hopefully the retainers will be worth it.

1 year ago

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Reply from byte

Hello Sabina! Thank you so much for this great feedback! Here at Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Megan Sequim, WA

They were great and got my teeth looking so much better! I loved the hyperbyte and how the treatment went. My only complaint is that the initial timing was wrong and wouldn't have left my teeth straight. It took weeks of going through customer service for them to look at my case and reassess and then I had an additional 12 weeks of treatment. I wish things were a bit clearer as well. Sometimes you have to dig around the site to find the correct article in order to understand how things work. But the customer service reps I've talked to are very nice and I did like the company and am glad I went with them.

3 years ago

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Reply from byte

Megan, thank you so much for your valued feedback. We are so happy to hear that your experience has been positive for the most part. Feel free to reach out over our social media platforms or directly to our Customer Care Team at (877) 298-3669 if you have any additional questions or concerns!

Mar. 21st, 2022

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Samantha Garcia Palm City, FL

Byte was really easy to apply for and seemed really easy to navigate through. Im week 9 out of 14 and things seem to be going so far so good. At the beginning there was someone texting me helping me with the impressions and talking to me about everything. I wish they had options for tray sizes. I have a fairly small mouth and getting correct impressions was a bit tricky. I thought I was going to get declined. Only thing is that it take a bit for the Btye team to get back to you if you have questions. But its understandable, theres alot of other people doing these treatments and only so many employees.

3 years ago

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Reply from byte

Hi Samantha, we appreciate you taking the time to leave this feedback. If you are ever not hearing back from our team, give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and we would be happy to help!

Oct. 20th, 2021

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Ryan A. Ruiz Chicago, IL

The trays are very discreet and the easy-to-follow, regimented and sequentially organized set takes all the guess work out of the whole process. My teeth ache most days, but that's how I know the Byte trays are working!... Well, that and the fact I can see and feel my teeth straightening out with every passing week! My only critique is that the trays are particularly sharp around the edges and the provided mini nail file is not adequate to file down those sharp edges. My first week wearing the trays the sides of my tongue were painfully swollen from the irritation of the tray edges cutting into them. I ended up having to purchase a $50 Dremel tool, which makes quick work of grinding down the edges of the new trays each week. Aside from that, I am very happy with how quickly things are progressing, especially with the use of the included vibration device!

3 years ago

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Reply from byte

We are thrilled for you and can't wait to hear what those results do for you. Thank you for providing this detailed review. Keep on smiling!

Oct. 12th, 2021

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Katie Suisun City, CA

I'd love to give Byte 5 stars, but my teeth are not yet straight. I'm only on my 2nd week of my revision aligners, so I still have 13 weeks to go before I actually know if this will work for me. Unfortunately I had gone through 14 weeks of aligners before my progress pictures were reviewed, and it was then that I found out my teeth were off track. Like way off track. It was determined that I have "stubborn teeth" so unfortunately the original plan didn't work for me. I need to keep my new aligners on for 10 days instead of 7 before switching. And 12 hours instead of 10hrs (I'm doing the nighttime aligners) I will say that my teeth have definitely improved, so it is working, it's just taking me a little longer thank originally planned. The process has been incredibly easy. Aside from my stubborn teeth, everything else was much quicker than anticipated. From the time I paid, after sending back my impressions, I had my aligners in about 2 weeks. They have never hurt, I've experienced zero pain this entire process. I did have to get used to taking them out, and I recommend ordering a little tool off of Amazon if you struggle getting them out. I pop them out in seconds with the little very inexpensive tool that has a little loop for your finger and a tiny L shaped end that helps pop them out so you don't ruin your nails. Overall I'm satisfied with Byte. I feel they are still working kinks out of the company, but the people are so friendly to deal with. The customer service takes a long time to respond via email. So don't bother, just go ahead and call them instead. Even if you have to wait a while, it's better than waiting days for an email response. I was quoted $6,000 for Invisalign, and was told I would need to wear them 22hrs a day for a year to straighten my teeth. So I figured I saved half the money, and half the time. So I definitely think Byte is a better deal. I'm hoping to be able to leave another review (or update this one) after my teeth are finally straightened. Overall, I do recommend this company.

3 years ago

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Reply from byte

Hi Katie, thank you so much for taking the time to leave such a detailed review. We are so excited to get you to that final step. We want to make sure every customer feels supported the whole way through, so if you are not hearing back, feel free to send us a direct message on Facebook and we would be happy to help. We want to get every customer to their dream smile! Thank you for your review:)

Oct. 12th, 2021

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Michael Purdue Martinsville, IN

I believe the first retainers should be delivered separately, I was stick using the same aligner on my bottom teeth for the last five weeks and whole they are ready to clean for a week or two they start to get increasingly nasty. If I had been given the lower jaw retainer on well eleven and then the upper jaw at the end of the treatment I would have been much happier. Additionally, a six month same as cash option would be great. I paid cash to avoid the extra cost of payments but I know a lot of people that can't pay cash but wouldn't be willing to do the long term more expensive financing. They would prefer an in the middle no interest option.

3 years ago

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Reply from byte

We appreciate you taking the time to leave this feedback. We would be happy to pass this forward as we are always looking for ways to improve our processes and communication. Thank you for your review!

Sep. 22nd, 2021

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David Rivera II Titusville, FL

I like byte, but there are pros and cons to everything I will say the customer service getting the aligners set up phenomenal but the customer service after you have the aligners and you started your treatment plan is lacking I think a big thing is is your customer service getting the customer to purchase your products needs to extend after the fact because we are spending thousands of dollars to straighten our teeth and your customer service before hand made me wanna sign up immediately which is why I got the service I did. Now as long as we can continue that service and to treatment then it will be 100% a five star company!

3 years ago

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Reply from byte

Hi David- we really appreciate this in-depth feedback and understanding. We are constantly working to improve! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns do not hesitate to reach out! We are available via email, a phone call and even Facebook DM :)

Aug. 26th, 2021

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Boice Buffalo, NY

There’s poor communication when you have a long treatment plan. Nowhere in the original documentation did they explain the process for getting the remaining set of aligners. I assumed they would automatically be delivered, but I had to reach out to them when I realized I was running out of aligners. I ended up having to use the week 15 aligners for 2 months, the whole time hoping they didn’t break. Those issues aside the product definitely does work, and the 3D model they send you as part of your treatment plan has been very accurate. Obviously the main appeal to these aligners is the cost. After insurance I ended up only paying about $1k.

4 years ago Edited January 10, 2024

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Reply from byte

Thank you for your feedback. We are sorry to hear that this has been your experience. Our goal at Byte is to make sure you get your dream smile and sometimes that means adjusting the original treatment timeline to make sure your teeth can properly move into place. Throughout treatment, our team sends periodic check-in emails to make sure things are going well. If you have not been receiving those and to take care of your other concerns, please email support@byteme.com so we can get you taken care of as soon as possible.

Apr. 6th, 2021

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Aimee

Great customer service, upfront and in the early stages of my treatment; as treatment progressed, I could easily get in contact with someone about my aligner questions, but had a harder time (had to make multiple phone calls) getting anyone to return phone calls about insurance questions. Once someone did reach me about my insurance questions, they were very helpful. Sadly, my teeth did not respond to straightening with Byte as well as their model suggested; at the end of my treatment and I still have major crowding in two locations. I asked how I could remedy these areas and was told to use my hyperbyte for a longer time, but these two teeth cannot be forced to move when they are wedged up against other teeth. Perhaps my dental issues were bigger than Byte could handle, which I suspected at the outset, but I took a chance anyways. But, the rest of my teeth definitely look better!

5 years ago

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Reply from byte

Hi Aimee! Thank you for your feedback. We would love to reach out to you in regards to your next steps in treatment. Our aim is to provide you with the best care possible, and we'd love to look into this further for you. Per patient privacy laws we're unable to speak more in regards to a specific treatment on a public platform, but we're happy to help!

Apr. 1st, 2020

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Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

5 years ago

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Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

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Krystal Rigsby

The convenience of Byte is optimal, I love being able to do check-ins via photo and not having to rearrange schedules for appointments. I am on my last upper mold and have about 6 left on the bottom. I can see a visible shift, but I am having to wear them longer than just overnight because by the end of the day, my teeth are already moving back to the previous position.

1 year ago

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Lauryn Bullock

The process was smooth once I finally got my impressions in! They were very prompt in getting my aligners to me once I had my kit submitted due to a little delay on their end for the second impression kit (which was my fault that I messed up the first one anyway!). But overall very easy very smooth and I have no complaints. I am 3/4 of the way through my treatment and couldn’t be more excited and happy with the results!

1 year ago

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Courtney Orsini

My main thing for liking bite is the cost versus an in person dentist like Invisalign thousands of dollars cheaper. So far I have seen improvement pretty quickly, the trays aren’t 100% great quality as for sale Invisalign. My husband is doing Invisalign so that’s why I can compare these products. The customer service is not the greatest. I’ve had miscommunication and no answering a couple times in the beginning, which was frustrating. However, I’m sticking to my treatment and loving the results.

1 year ago

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Susan Cochrane

The beginning was easier to adjust to but the fit as I went along became a problem. The aligners later in the pack were tough in the backeven after filing causing cuts to my tongue so I started to wear them only at night. This has obviously delayed the process which I'm ok with. They didn't send me my full set originally and the additional liners don't fit as well and take a few days to get used to. My teeth are getting straighter so that's a plus.

3 years ago

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Reply from byte

We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)

Apr. 15th, 2022

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Lauren McDowell Clinton, PA

Everything's been really easy and the results are going great. My only annoyance is the respond time to emails. I couldn't get my next shipment of trays till they approved the for of my current ones and it would take them a week to respond to emails so each set required an additional week of waiting before moving forward. Other than that my dentist even says that my teeth are looking great with the byte braces.

3 years ago

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Reply from byte

Thank you so much for sharing this and for your feedback. We are constantly looking for ways to improve our customer experience. We are so happy you are part of the Byte family!

Mar. 4th, 2022

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Kara Dougherty Cranberry Twp, PA

I feel that byte really improved my teeth and I started noticing changes quickly. My only real complaint that I hope Byte takes into consideration is there needs to be better communication and instructions. I think if they set up video appointments showing you to actually take out and care for the aligners, it would have been much better. I caused some damage to my teeth by not taking them out correctly.

3 years ago

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Reply from byte

Hi Kara, thank you so much for this feedback! We have gone ahead and forwarded this feedback onto our team. We are always looking for ways to improve our communication and processes. We appreciate you taking the time to submit this great review.

Nov. 3rd, 2021

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Arlee Rebecca Campbell Astoria, OR

Overall worries is fast, I forget to wear the vibrating thing, but my teeth continue to move on time for next trays. I only wish I had a better schedule of when I am supposed to contact Byte with progress. If you click the link it expires, and that also affects the extra protection I purchased, you void some of the portions if you don't check in! I feel this is sort of setting buyers up for failure. I only hope I have done everything right for the price I am paying.

3 years ago

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Reply from byte

Hi Arlee, we want to make sure every customer feels supported the whole way through. We are here to help if you have any questions or concerns during treatment. We want you and your smile to succeed! Don't hesitate to reach out at 877-298-3669 :)

Nov. 3rd, 2021

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Jordan Diaz San Jose, CA

So far my experience with Byte has been great! I am still on my 8th aligner for both top and botttom teeth and I am looking forward to further my treatment with additional aligners to reach my desired end goal. The Byte support team has also been helpful by quickly responding to my emails and addressing questions and/or concerns about my treatment.

3 years ago

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Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 3rd, 2021

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Halle Banducci Buttonwillow, CA

Everything about Byte is amazing. The only reason why I don't give 5 star is because customer service is slow to reply sometimes. And it so happened to be the time I needed help the most. I went almost 2 months without wearing aligners because I didn't have a tool or any way to get mine out. I ordered a new one but I only received the case and not the tool. Two months later I eventually got it.

3 years ago

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Reply from byte

Hi Halle, thank you for sharing your experience. We want everyone to feel supported the whole way through. If you are ever in need of immediate assistance, feel free to reach out at 877-298-3669.

Nov. 3rd, 2021

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Lisa Rivera Port Chester, NY

My experience was mostly good. Directions weren't super clear with hyperbyte. In one area it said it was only needed once but in another area it said to use it twice. I also felt the whitener didn't work. It smelled fresh and I felt like I put mouthwash but I didn't see a difference using it. Within the second week of using the retainers I felt I already saw a difference in a smile.

3 years ago

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Reply from byte

Hey Lisa. Thanks so much for writing in and sharing your feedback. During your Byte treatment, we want to make the process as easy to follow and simple as possible. We apologize if you did not feel this. Our team is here to answer any and all questions you have, so if you ever need assistance or clarification send us an email at support@byteme.com or give us a call at 877-298-3669!

Oct. 19th, 2021

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Shawnta Green Bay, WI

I have so far been impressed with the results I've had with byte on my 10th week. I notice my smile has transformed in front of my eyes within a short amount of time. Byte has afforded me straight teeth with a more bearable overbite than before. I'm thankful for the Byte aligners and price is super affordable compared to a few other popular aligner brands.

3 years ago

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Reply from byte

This is incredible! We are thrilled for you and your new smile. Thank you so much for leaving this awesome review!

Oct. 12th, 2021

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Rena Lebanon, MO

We are halfway through treatment and I can already see a huge difference in my daughters smile. I just wish they would have come a little faster than they did. Also, I fell through the cracks so I was having to ask for updates. I also wish they would have sent all the aligners at once. Instead, I have to order the last two aligners and hope they get here before we are ready for them.

3 years ago Edited January 10, 2024

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Reply from byte

Hi- thank you for taking the time to share this feedback with our team. We would love to provide a little clarification and answer any questions you have. When a customer's treatment plans extend past 15 weeks, we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! Our team is here to support you and is committed to getting you a final smile that you love. We are here to provide solutions that work and help us get to the goal of that great new smile :) We are always just a message away at support@byteme.com.

Oct. 19th, 2021

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Dana Render Atlanta, GA

I wish there was a little more interaction from the dental professionals. I get the emails when it is time to check in and take pictures, but there is never any follow up about the photos. Are my teeth tracking as expected? Is there something I need to be aware of? It seems like that is just a check to ensure I don't voice my warranty that I purchased, but because teeth are so important I wouldn't mind a little more oversight to make sure I am not on the wrong path an doomed to have dentures because I am doing something wrong with my aligners.

3 years ago

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Reply from byte

Hi Dana. We hear you and understand you. Throughout treatment we send check-in emails, however, if you are not receiving the email responses from our customer care team, we want to look into this right away. We know that going through this smile journey at home can be a daunting process and we want to make sure you feel comfortable every step of the way. Please give our team a call at 877-298-3669, and let's make sure all your concerns are being addressed!

Oct. 19th, 2021

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Jan ward Andover, MN

In the beginning of my treatment, I was very satisfied. I was disappointed about not being contacted toward the end of my 15 weeks. I was not informed until then that I was on a 30 packet program. Each time I sent photos, it would take 2 or 3 days to hear back. Now I'm waiting for 3 to 4 weeks for my next set of 15. Some time is wasted that could have been avoided, I feel

3 years ago

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Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. For details on how progress should look or treatment length, this can be found in the customer portal. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 and our team would be happy to assist you right away.

Sep. 28th, 2021

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Hillary Bennett Washington, DC

The quality of the program is very good. I was a special case in that treatment has not been as straightforward for me. This led to a lot of communication and knowing what that looks like. The response window is large but narrows once your case is prioritized by the professional team. If that shift had not occurred, the process would have remained frustrating. The staff is polite and informative. So far I recommend Byte to anyone who requires mild cosmetic work and can be entirely self sufficient in the process.

3 years ago

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Reply from byte

Hi Hillary, thank you for sharing your experience! Our Care team is here for each customer every step of the way. For immediate assistance, feel free to give us a call at 877-298-3669. We appreciate you taking the time to leave such a detailed review! :)

Oct. 12th, 2021

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Amanda Kronick Sioux Falls, SD

I liked everything about it. The convenience, hyperbyte, easy communication. The website doesn’t prompt me to check in. I also wish I knew the timeline more for retainers. What happens when I am done with my top and have several weeks of only bottom? I hope I don’t have to wear the same aligners on top for the last few months. I also wish my whitening and cleaning gel didn’t explode so I could have tried it.

3 years ago Edited January 10, 2024

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Reply from byte

Hi Amanda, thank you for your feedback. Your retainer timeline is based on your custom treatment plan. Our Customer Care team would be happy to answer the question regarding the timeline of your retainers. You can email them at support@byteme.com or give them a call at 877-298-3669. Be sure to let them know the BrightByte exploded and they can replace that for you!

Sep. 14th, 2021

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Tracy Glock Paramus, NJ

I have had issues with my aligners. Weeks 8-10 were cracked out of the package before wearing them. It took a while for the replacement aligners to arrive and my teeth shifted. I did appreciate the replacements. Unfortunately I continue to have issues with the replacement week 10 aligners. The bottom has a tear making them unusable to wear and the top has mini cracks. I wake up with blood in my mouth. I really just want the top and bottom gaps to close. If replacement week 10 aligners could be sent I would appreciate it so much.

3 years ago

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Reply from byte

Hi Tracy- thank you for sharing this feedback with our team. We want to get this concern addressed right away! Please send us an email at support@byteme.com, give us a call at 877-298-3669, or send us a message on Facebook, we got you!

Sep. 10th, 2021

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Aubrie Cyphers Salem, OR

I wear all day aligners and sometimes you just want a bite of something, or you want to taste something. I cook a lot. And unfortunately it's not convenient. So I would recommend the night aligners. I only eat 2-4 times a day, but when cooking or traveling, it kind of sucks. My aligners fit great, and my teeth only hurt for the first week and maybe a day when switching to a new aligner.

3 years ago

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Reply from byte

Thank you for providing this feedback! Our team is here for you every step of the way, so if you have any questions, don't hesitate to reach out!

Aug. 18th, 2021

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Cassandra Carlyle Brenham, TX

I love the convenience of in home treatment. I wish I knew that I could request smaller trays at the beginning as my first attempt at impressions was unsuccessful. The care team was quick to help out though and I was quickly sent a new kit. It would also be great to have an up front breakdown of cost differences for treating top and bottom versus just one or the other.

3 years ago

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Reply from byte

Thank you for this feedback, Cassandra. We appreciate any and all feedback that can help us better serve our customers. We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review!

Aug. 3rd, 2021

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Ariyan Pembroke Pines, FL

So far I see improvement but still not sure they are capable of fully straightening my crooked teeth or just improving on them. I've only been wearing the aligners for 7 weeks. Only after 14 weeks will I know whether they are trustworthy, have good customer service, have a good quality of product/service, and whether it's a good value for your money. If I still end up needing to pay for braces, then the answer will be absolutely not. But if they are able to do as they claim then is is an excellent value for your money.

3 years ago

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Reply from byte

We are committed to getting you to your projected results! With your Satisfaction Guarantee, if additional aligners are necessary to get you to those results, you can receive those additional aligners free of charge! Just make sure not to throw away your previous aligners. If you have any questions, we are here for you so don't hesitate to reach out:)

Jun. 2nd, 2021

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

4 years ago

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Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

4 years ago

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Melissa

So far i have complaints about them. They actually fit well. The only thing I would say isn't so good is the fact tgatvyou have to take them off everytime you want to eat or drink anything. If your a heavy drinking I would not recommend these for you. Other than thatch don't really have any complaints about them. Justv started my third week using them. Haven't seen any improvement but its still early.

4 years ago

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

4 years ago

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

4 years ago

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Elizabeth Palmer

I had braces when I was a kid and just hadn’t worn my retainer and wanted something to stop my teeth from shifting even more. I’m not sure I would’ve opted for this if I hadn’t have had braces already.

9 months ago

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Jordan Johnston

Overall, the experience has been positive. I think the company did a good job listening to my complaints that I had and addressed them. I'm still not done with my treatment so I can't give an accurate opinion.

11 months ago

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Rebekah Weber

I like the treatment! It’s nice and slow so my teeth feel good the whole time. I don’t love the app. I’ve had some issues uploading pictures and when I stay on track it tells me I’m on the wrong set. But I keep track myself so it’s not that big of a deal.

1 year ago

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Lissy Ozark, MO

I do like the product and it is working, however, the timeline has taken longer than expected. I am currently on my last set and I have a couple stubborn bottom teeth that are not in the predicted places yet that I am worried about. I believe it will need some additional trays to complete the treatment.

1 year ago

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Kaylista Underwood Denver, CO

I loved how efficient the process was, however shipping for my retainers has taken nearly a month now which is tough! The rates are higher than what it costs at an orthodontist, and had I known that prior, I probably would've went through my dentist

1 year ago

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Lori Gilson, IL

I liked the product and customer service. The app is pretty user friendly, but I’d make some adjustments. I’d have an option for a customer comment with every checkin. Also, I’d have an option for the photos to be in any order the patient wants, not always in the same specified order.

1 year ago

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Dana Washington, DC

Customer service was amazing when I first started the program in January but after the sale of Byte, the transition period to new ownership REALLY took a toll on CS - and NOT in a good way! So far, I haven’t seen much improvement.

1 year ago

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Reply from byte

Thank you, Dana, for reaching out. We want you to know we take these concerns seriously and would love to help with any concerns you're encountering. If you're a customer in treatment with concerns about progress, please reach out at patient.byte.com/support to allow the Byte Support Team to investigate further. If you've reached out and yet to hear back, send us an email at bytereviews@byteme.com--we're here to help.

Sep. 12th, 2023

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Elizabeth Gorski Mesa, AZ

Because I had a lot of issues to begin with and then I wanted s refund and to give up and they took weeks to re make the new aligners and so these do fit better it is just that now I'm behind and trying to be consistent again

1 year ago

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Reply from byte

Hi Elizabeth, and thank you for your feedback--it's very helpful for us. Please reach out to Byte Support Team at patient.byte.com/support or give us a call at 877-298-3669 so we can help with any concerns you may be experiencing. Thank you.

Jun. 24th, 2023

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Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

3 years ago

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Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022