Name: byte
Rating: 4.1

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Verified Customer

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Amy Owensboro, KY

I recently bought my impression kit and retainers, when I bought them they said I would get a coupon for their whitening light for free. They did send the coupon however when you try to claim it, it says it's invalid. I also spent a lot of money to have all the retainers come all jagged and rough with a tiny nail file and instructions that I can file them if I want to. For the amount of money I spent I would have hoped they delivered a finished product not full of rough edges and weird shaped retainers that don't cover all of my front teeth which makes them not "invisible" and pretty obvious I'm wearing them.

3 years ago

Reply from byte

Hi Amy, we are so sorry to hear that this has been your experience! It is important to us that you are supported and that your concerns are addressed, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Jul. 9th, 2021

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Verified Customer

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Marquisha Santos Anchorage, AK

Byte made things easy and hassle free! & that was the best part for me. Not having to schedule around drs appointments & being able to even text Byte to correspond if I was too busy to pick up the phone. Also, I live way out in Alaska, and I got all my packages quickly, with lots of communication from Byte, and with zero issues during shipping!

3 years ago

Reply from byte

Hi Marquisha, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Jul. 6th, 2021

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Heather Wood Stratford, OK

I haven't ever known anyone to have the Byte so I wasn't sure but I did some research and this was definitely the program for me. I had braces in 7th grade and teeth were straight until I was 31 and they started shifting really badly. I didn't want braces again as an adult so I am so glad this was an option I could afford.

3 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We know that braces as an adult isn't an option for everyone, and we are proud to provide an alternative to getting a smile you love. We are excited to be on this journey with you and we can't wait to see your results, Heather!

Jun. 25th, 2021

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Mike Lilly, PA

It seems to work very well. No pain and it still seems to help. I'm not that far into it I'm only on my fourth week. So that's why I'm saying seems to help I'm not sure if it'll be the way they are supposed yo be by the end but right now it definately seems to be working.

3 years ago

Reply from byte

Hi Mike! Thanks so much for the review. We're so excited about your Byte journey and cannot wait to see your progress. We hope you'll share some photos with us! Our team is here to support you every step of the way, so if you ever have questions don't hesitate to reach out!

Jun. 29th, 2021

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Danielle Newcomb Norfolk, VA

It's a quick and easy process. It always shocks me when its time to switch to the next pair of aligners, I'm only on week three but I'm starting to notice a difference already! Looking forward to further changes towards my smile.

3 years ago

Reply from byte

Hi Danielle! We're so excited to hear you're already seeing noticeable changes in your smile just three weeks in. We can't wait to see how your teeth progress throughout the rest of your treatment! Thanks for sharing your experience with us :)

Jun. 29th, 2021

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Amy Brown Phoenix, AZ

It's very easy and I never have to go out to any appointments. I really like the whitening foam, because it doesn't taste bad and it seems to be working whereas I have been using whitening toothpaste forever and it does nothing. They hyperbyte also does a good job of making my teeth feel better when I first switch to a new set of aligners.

3 years ago

Reply from byte

We are so happy you think so Amy! We work hard to make your Byte journey as seamless and easy as possible. It doesn't have to take years and be stressful to get to your perfect smile! We are so happy you chose Byte. Let us know if you have any questions - we are here for you! :)

Jun. 14th, 2021

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Dena Tartamella Moorpark, CA

The whole system is very organized and any time I need assistance, a super friendly specialist has always been able to quickly help me out! Everything from the impression kit to the aligners to all other items involved in the process are very high quality.

3 years ago

Reply from byte

Woohoo! Thank you for the great review Dena! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jun. 14th, 2021

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Madison Jackson Chicago, IL

Byte has made the entire process fun and easy. Customer service has been excellent also. I love the branding! I’m about halfway through my treatment and have nothing but positive feelings about the whole experience. Especially the price!

3 years ago

Reply from byte

Woohoo, Madison! Halfway complete with the journey to your dream smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.

Jun. 15th, 2021

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Wanda Sanguinetti Clifton, NJ

I am so happy with the whole Byte process! From the start they have been great in answering my questions. I am on week 4 and can already see a difference! They fit perfectly and my teeth are sooo much whiter thanks to the treatment! As you can see I am super thrilled and can’t wait to see my end results thank you Byte!!!

3 years ago

Reply from byte

This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jun. 3rd, 2021

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Charrisse Robertson Franklin, IN

Excellent customer service. Excellent process. Cannot speak highly enough. I am 4 weeks in and even though my teeth weren't super crooked to begin with, people are commenting how different my smile looks. So pleased. 12 more weeks to go!

3 years ago

Reply from byte

We are so happy to hear about your amazing experience thus far and that you and others are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jun. 3rd, 2021

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Ariyan Pembroke Pines, FL

So far I see improvement but still not sure they are capable of fully straightening my crooked teeth or just improving on them. I've only been wearing the aligners for 7 weeks. Only after 14 weeks will I know whether they are trustworthy, have good customer service, have a good quality of product/service, and whether it's a good value for your money. If I still end up needing to pay for braces, then the answer will be absolutely not. But if they are able to do as they claim then is is an excellent value for your money.

3 years ago

Reply from byte

We are committed to getting you to your projected results! With your Satisfaction Guarantee, if additional aligners are necessary to get you to those results, you can receive those additional aligners free of charge! Just make sure not to throw away your previous aligners. If you have any questions, we are here for you so don't hesitate to reach out:)

Jun. 2nd, 2021

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Diane Murrieta, CA

I'm half way through my treatment, my teeth look GREAT, I can't wait until they are all finished moving into place. My entire experience with Byte has been wonderful, their customer service is exceptional. They are quick to answer questions. I'm beginning to love my smile again! I wish I started sooner.

3 years ago

Reply from byte

Hi, thank you for the awesome review. It makes us so happy to hear that you are starting to love your smile again, we are so grateful to be a part of this journey with you! From start to finish we do what we can to provide the best experience. We cannot wait to see those final results, you'll be showing off that new smile in no time! :)

Apr. 20th, 2021

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Liz Kemp Little Rock, AR

Since my first contact with Byte they have been so attentive to my questions and concerns which made me comfortable with my decision to choose them. They sent detailed visual graphics of the plan they had to give me the smile I have always wanted.

3 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you support and answer all your questions. We want this journey to be as easy and effortless as possible and make sure you feel comfortable every step of the way. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Apr. 22nd, 2021

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Eve Port Charlotte, FL

Byte has made it easy for me to have the smile i wanted. It’s affordable and with simple instructions there was no fuss. My teeth were gapped, crooked and with an over bite. I’m amazed by the fast results and how wonderful my Teeth look. How amazing i feel. Thank you byte for my beautiful smile.

3 years ago Edited January 10, 2024

Reply from byte

Thanks for much for writing in and sharing! We're so happy to have you a part of the Byte family :)

Apr. 19th, 2021

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Jenica Hafen American Fork, UT

From the time I decided to do byte I have had all my questions answered by my Byte consultant. I could text or email her and I always got a response. She walked me through each step and I am only on my 3rd step and seeing results already. I love them

3 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Apr. 30th, 2021

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Clay McAnany West Palm Beach, FL

Byte provided the most value for money by far compared to other aligner companies. The protection plan, free retainers for years after, speed of treatment, and customer service that couldn't be better made it an awesome choice! I have friends who went with a competitor for their aligners and are jealous when I tell them about Byte.

4 years ago

Reply from byte

Hi Clay, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results and happy to have you in our Byte fam for LIFE!

Mar. 25th, 2021

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Amanda Reed Columbus, OH

I chose Byte because of the research I did for the best company. Their customer service is amazing. However with the braces themselves the febrile first set was not cut right and they really cut up my lips and tongue. When I was done with my first set, my teeth were not as straight as they should have been, and I was using hyperbyte every day as directed. They sent me new molds, and sent me a whole new set of aligners. Which is totally fine, but it was going on 6 months and with the hyper byte they were saying I could be done in half of the time. So then I went through my second set still using hyper byte and I‚Äôm now at the end of that set and my teeth are still not straight. They are straightER but not the end result. So I just did a remold and am working on my 3rd set. It‚Äôs been almost a year, so by the time it‚Äôs said and done it might be a year and a half to get my best result. Their customer service and the fact they guarantee my smile for life is what makes them great. I know that a lot of this could be my own stubborn teeth not wanting to move, so it‚Äôs not all of their fault. I would recommend them to anyone wanting to use invisible braces.

4 years ago

Reply from byte

Hello Amanda! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines.If you have any further questions, please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

4 years ago

Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Caroline American Fork, UT

The customer service hasn‚Äôt been 3. I have tried both email and texting. I have had to ask multiple times for answers and gone days without response. I originally did the bytepay and then pulled the total cost upfront after a couple months and was supposed to be refunded my down payment and monthly payments. But the refund is a month late and they have still been taking out automatic payments. And they won‚Äôt message me back. It has honestly been very stressful. And on top of it my aligners stopped fitting after week 6 and I‚Äôm currently working on what they asked me to do to correct it but it has been frustrating to work with this company in all areas. It also wasn‚Äôt clear the process they want you to do throughout treatment to keep them updated, if that was very clear in the beginning that may have helped but I was just informed in an email what they were expecting that I didn‚Äôt know about.

4 years ago

Reply from byte

Hi Caroline! Thank you for your feedback. We would love to look into this further for you. If you can please reach out to us at support@byteme.com, we'll make sure to get you taken care of right away with an update and next steps.

Feb. 10th, 2021

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

4 years ago

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Brennen

I have felt insecure about my smile and my teeth for as long as I can remember. The treatment is working marvelously and I couldn't be happier! I recommend to everyone looking to gain a better smile and better looking teeth! Byte, the company, is a miracle to me.

4 years ago Edited January 10, 2024

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Catherine Kachuck

Real time customer relations via text was so helpful to me. I really felt like I was talking to someone who cared and was knowledgeable about my experience but understands how to be a real person. The aligners got to me super timely and the treatment time is shorter than other aligners, plus I only have to wear them at night!

4 years ago

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Ali Al Zubaidi

Thank you, Byte, because the deal is excellent, you have excellent service, and you have wonderful customer service. You have the best dentists and the best materials. Thank you Byte. I hope to see my teeth beautifully and healthy.

4 years ago

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Erin Maas

First the customer service was flawless, then the quality of the aligners, the hyper byte, the instructions, and finally the movement of my teeth have been well worth my investment. Couldn't be happier with my new smile. Thank you Byte!

4 years ago

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Melissa

So far i have complaints about them. They actually fit well. The only thing I would say isn't so good is the fact tgatvyou have to take them off everytime you want to eat or drink anything. If your a heavy drinking I would not recommend these for you. Other than thatch don't really have any complaints about them. Justv started my third week using them. Haven't seen any improvement but its still early.

4 years ago

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Christine Roy

Stellar customer service and very easy to follow instructions. Anyone can manage the kit and the trays are of high quality. I've purchased Invisalign many years ago with great results but I never wore a retainer and over time my shifted back to ultra-crooked. Byte brought them back into alignment for less than a third of the cost.

4 years ago

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Erica

A fraction of the price, a fraction of the time, cutting edge technology, no damage to my teeth or mouth again, no discomfort, never had to leave the comfort of my home, I can wear them when I want, and no ugly smile while wearing these aligners like metal braces.

4 years ago Edited January 10, 2024

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Laura Carr

Very streamlined, efficient, effective, easy to useâ€”everything is clearly defined, delineated, and thought of. Without ever seeing an actual human, itâ€™s a very down to earth, human company, and I appreciate that. The whole system is clever. Excellent company and product.

4 years ago

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April Hale

Tonight Iâ€™ll start my week 7 set of Byte aligners. My teeth are moving slowly but surely. The HyperByte really helps with the pain and helping the teeth to move. I will highly recommend Byte to any family or friends. The customer service is great as well. No complaints here.

4 years ago

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Jordan Sanford

Byte has been amazing so far! They made getting my alignments such a breeze and they came in much quicker than I had anticipated. My husband has already started seeing a difference in my teeth and I’ve only been using Byte for about 2 1/2 almost 3 weeks now! Highly recommend!

4 years ago Edited January 10, 2024

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Michael Williams

Great and Timely Customer Service! Whenever I have a question or concern, I receive kind responses quickly. Byte understand the importance of meeting the needs of their customers! I am grateful for their service so far. Thank you for all you do and continue to do!

4 years ago

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Lyndsay D

The thing I like best about this company is that when I have a question or concern. They immediately came back with a response or notice that they had received my message. Everything has been so easy for me to have a new smile. I can say there isn't one thing i dislike about this company!

4 years ago Edited January 10, 2024

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Kharla R.

I say 5 right now because I have just started but every thing has been going good. My mouth is soar and teeth are very sensitive which is to be expected. Iâ€™m excited to start this journey with byte. The aligners to me are very sturdy and good quality and they fit perfectly.

4 years ago

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

4 years ago

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Jennifer Smith

I am blown away by Byte. The ease of the process, the convenience of being able to do everything from my home and never having to step foot in an orthodontist office, the quality product. I am so impressed with Byte. Iâ€™ve been using my aligners for 2 weeks and I can already see a difference in my smile.

4 years ago

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Michele Donton

It is very new for my preteen son. I wish that they plan was written out in black and white. I like that each week is marked on the aligners. I have a telephone call with the orthodontist on a Saturday evening at 7:30 P. M. After the treatment is complete I can give it more stars possibly. I do not understand why my son only had to wear the aligners on his upper for 14 weeks (his upper have a small gap between the two from teeth) his lower calls for 17 weeks and I'm not sure why? His lower teeth look extremely straight with zero gaps. I curious to see what the orthodontist has to say on the phone conference. I had to wait two weeks to speak with him/her.

4 years ago

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Fawn Richardson

It worked greatly! I never thought it wouldn't but in four months my whole mouth looked because ofy teeth being so straight looked brand new. I'm so happy I could cry my teeth are straight and not ugly thanks to byte and I never have to worry again about embarrassing teeth but smile again proudly!

4 years ago

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Tanya

I’m on my 4th week and all is well. Any time i reached out for help or had a question the customer service was very helpful. I’m glad i finally have a way to fix my smile considering i was told by other orthodontists that “You're not a candidate for braces” . Thank goodness for Byte!

4 years ago Edited January 10, 2024

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

4 years ago

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Eddie Gagnon

My results thus far are more than I couldâ€™ve asked for! Iâ€™m so pleased and Iâ€™m only in week 8! I canâ€™t wait to see where my teeth are in week 23. The aligners cause minimal pain/ discomfort, only notice the first day you change a new set.

4 years ago

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lucas ritter

omg i totally tought that wouldnt work and it did and my teeth are pretty bad, it was a very tight bite it did open up my mouth and relax my teeth i dont know about to keep it up straight, i think i will have to wear a retainer maybe every nite?

4 years ago

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Julie Groenleer

I have been impressed with Byte's customer service. My HyperByte was not holding a charge, they helped troubleshoot, and when that didn't work they sent a replacement. I'm nearing the end of week 2 of my treatment and can already feel/see a difference.

4 years ago

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Sherise

Excellent customer service. Better experience with them than my orthodontist. Everything was explained well, all questions were answered and my only issue was handled almost immediately. After just two weeks of using the aligners my daughters teeth had a noticeable change. I was impressed.

4 years ago

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Matt Levy

Byte owes me a refund that was approved by Byte management 4 weeks ago - stay away. I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements.

3 months ago

Reply from byte

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via Trustpilot. However, we are unable to assist with this matter directly through the Trustpilot platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit https://www.byte.com/pages/contact and choose the option that works best for you. We look forward to assisting you further.

Jan. 13th, 2025

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Alisha Dean

I’m very impressed with the product and the service I received I would highly recommend Byte to everyone I’m very happy and so is my daughter

7 months ago

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Janine Micheletti

My teeth are straighter. But they are not straight, they said they would get back to me but never did. Their customer service is just not good so I’m not sure if I would trust this particular company with your teeth. I’m still waiting to hear about my next steps.

8 months ago

Reply from byte

We are sorry to hear that we did not meet your expectations. Your experience with our customer service is not what we aim for. We want to ensure that every customer gets the results they were promised and the support they need. Please reach out to us at bytereviews@byte.com, so we can review your case and do what we can to help. Your trust is important to us, and we appreciate the opportunity to improve your experience. Thank you for bringing this to our attention.

Aug. 29th, 2024

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John Rondi

I am on my second week! Things are going well and I feel as though the system is beginning to apply itself. It’s much more comfortable than I anticipated.

9 months ago

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Coen Martin

The ease of the product is 2nd to none. Pricing is reasonable. Also customer service is there when you need it, but doesn't hover like a bad supervisor at work.

9 months ago

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Shari Benhayon

9 months ago

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Elizabeth Palmer

I had braces when I was a kid and just hadn’t worn my retainer and wanted something to stop my teeth from shifting even more. I’m not sure I would’ve opted for this if I hadn’t have had braces already.

9 months ago