Name: byte
Rating: 4.5

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Verified Customer

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Liz Kemp Little Rock, AR

Since my first contact with Byte they have been so attentive to my questions and concerns which made me comfortable with my decision to choose them. They sent detailed visual graphics of the plan they had to give me the smile I have always wanted.

4 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you support and answer all your questions. We want this journey to be as easy and effortless as possible and make sure you feel comfortable every step of the way. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Apr. 22nd, 2021

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Eve Port Charlotte, FL

Byte has made it easy for me to have the smile i wanted. It’s affordable and with simple instructions there was no fuss. My teeth were gapped, crooked and with an over bite. I’m amazed by the fast results and how wonderful my Teeth look. How amazing i feel. Thank you byte for my beautiful smile.

4 years ago Edited January 10, 2024

Reply from byte

Thanks for much for writing in and sharing! We're so happy to have you a part of the Byte family :)

Apr. 19th, 2021

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Jenica Hafen American Fork, UT

From the time I decided to do byte I have had all my questions answered by my Byte consultant. I could text or email her and I always got a response. She walked me through each step and I am only on my 3rd step and seeing results already. I love them

4 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Apr. 30th, 2021

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Clay McAnany West Palm Beach, FL

Byte provided the most value for money by far compared to other aligner companies. The protection plan, free retainers for years after, speed of treatment, and customer service that couldn't be better made it an awesome choice! I have friends who went with a competitor for their aligners and are jealous when I tell them about Byte.

4 years ago

Reply from byte

Hi Clay, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results and happy to have you in our Byte fam for LIFE!

Mar. 25th, 2021

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Amanda Reed Columbus, OH

I chose Byte because of the research I did for the best company. Their customer service is amazing. However with the braces themselves the febrile first set was not cut right and they really cut up my lips and tongue. When I was done with my first set, my teeth were not as straight as they should have been, and I was using hyperbyte every day as directed. They sent me new molds, and sent me a whole new set of aligners. Which is totally fine, but it was going on 6 months and with the hyper byte they were saying I could be done in half of the time. So then I went through my second set still using hyper byte and I‚Äôm now at the end of that set and my teeth are still not straight. They are straightER but not the end result. So I just did a remold and am working on my 3rd set. It‚Äôs been almost a year, so by the time it‚Äôs said and done it might be a year and a half to get my best result. Their customer service and the fact they guarantee my smile for life is what makes them great. I know that a lot of this could be my own stubborn teeth not wanting to move, so it‚Äôs not all of their fault. I would recommend them to anyone wanting to use invisible braces.

4 years ago

Reply from byte

Hello Amanda! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines.If you have any further questions, please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

4 years ago

Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Caroline American Fork, UT

The customer service hasn‚Äôt been 3. I have tried both email and texting. I have had to ask multiple times for answers and gone days without response. I originally did the bytepay and then pulled the total cost upfront after a couple months and was supposed to be refunded my down payment and monthly payments. But the refund is a month late and they have still been taking out automatic payments. And they won‚Äôt message me back. It has honestly been very stressful. And on top of it my aligners stopped fitting after week 6 and I‚Äôm currently working on what they asked me to do to correct it but it has been frustrating to work with this company in all areas. It also wasn‚Äôt clear the process they want you to do throughout treatment to keep them updated, if that was very clear in the beginning that may have helped but I was just informed in an email what they were expecting that I didn‚Äôt know about.

4 years ago

Reply from byte

Hi Caroline! Thank you for your feedback. We would love to look into this further for you. If you can please reach out to us at support@byteme.com, we'll make sure to get you taken care of right away with an update and next steps.

Feb. 10th, 2021

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

4 years ago

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Brennen

I have felt insecure about my smile and my teeth for as long as I can remember. The treatment is working marvelously and I couldn't be happier! I recommend to everyone looking to gain a better smile and better looking teeth! Byte, the company, is a miracle to me.

5 years ago Edited January 10, 2024

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Catherine Kachuck

Real time customer relations via text was so helpful to me. I really felt like I was talking to someone who cared and was knowledgeable about my experience but understands how to be a real person. The aligners got to me super timely and the treatment time is shorter than other aligners, plus I only have to wear them at night!

5 years ago

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Ali Al Zubaidi

Thank you, Byte, because the deal is excellent, you have excellent service, and you have wonderful customer service. You have the best dentists and the best materials. Thank you Byte. I hope to see my teeth beautifully and healthy.

5 years ago

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Erin Maas

First the customer service was flawless, then the quality of the aligners, the hyper byte, the instructions, and finally the movement of my teeth have been well worth my investment. Couldn't be happier with my new smile. Thank you Byte!

5 years ago

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Melissa

So far i have complaints about them. They actually fit well. The only thing I would say isn't so good is the fact tgatvyou have to take them off everytime you want to eat or drink anything. If your a heavy drinking I would not recommend these for you. Other than thatch don't really have any complaints about them. Justv started my third week using them. Haven't seen any improvement but its still early.

5 years ago

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Christine Roy

Stellar customer service and very easy to follow instructions. Anyone can manage the kit and the trays are of high quality. I've purchased Invisalign many years ago with great results but I never wore a retainer and over time my shifted back to ultra-crooked. Byte brought them back into alignment for less than a third of the cost.

5 years ago

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Erica

A fraction of the price, a fraction of the time, cutting edge technology, no damage to my teeth or mouth again, no discomfort, never had to leave the comfort of my home, I can wear them when I want, and no ugly smile while wearing these aligners like metal braces.

5 years ago Edited January 10, 2024

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Laura Carr

Very streamlined, efficient, effective, easy to useâ€”everything is clearly defined, delineated, and thought of. Without ever seeing an actual human, itâ€™s a very down to earth, human company, and I appreciate that. The whole system is clever. Excellent company and product.

5 years ago

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April Hale

Tonight Iâ€™ll start my week 7 set of Byte aligners. My teeth are moving slowly but surely. The HyperByte really helps with the pain and helping the teeth to move. I will highly recommend Byte to any family or friends. The customer service is great as well. No complaints here.

5 years ago

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Jordan Sanford

Byte has been amazing so far! They made getting my alignments such a breeze and they came in much quicker than I had anticipated. My husband has already started seeing a difference in my teeth and I’ve only been using Byte for about 2 1/2 almost 3 weeks now! Highly recommend!

5 years ago Edited January 10, 2024

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Michael Williams

Great and Timely Customer Service! Whenever I have a question or concern, I receive kind responses quickly. Byte understand the importance of meeting the needs of their customers! I am grateful for their service so far. Thank you for all you do and continue to do!

5 years ago

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Lyndsay D

The thing I like best about this company is that when I have a question or concern. They immediately came back with a response or notice that they had received my message. Everything has been so easy for me to have a new smile. I can say there isn't one thing i dislike about this company!

5 years ago Edited January 10, 2024

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Kharla R.

I say 5 right now because I have just started but every thing has been going good. My mouth is soar and teeth are very sensitive which is to be expected. Iâ€™m excited to start this journey with byte. The aligners to me are very sturdy and good quality and they fit perfectly.

5 years ago

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

5 years ago

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Jennifer Smith

I am blown away by Byte. The ease of the process, the convenience of being able to do everything from my home and never having to step foot in an orthodontist office, the quality product. I am so impressed with Byte. Iâ€™ve been using my aligners for 2 weeks and I can already see a difference in my smile.

5 years ago

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Michele Donton

It is very new for my preteen son. I wish that they plan was written out in black and white. I like that each week is marked on the aligners. I have a telephone call with the orthodontist on a Saturday evening at 7:30 P. M. After the treatment is complete I can give it more stars possibly. I do not understand why my son only had to wear the aligners on his upper for 14 weeks (his upper have a small gap between the two from teeth) his lower calls for 17 weeks and I'm not sure why? His lower teeth look extremely straight with zero gaps. I curious to see what the orthodontist has to say on the phone conference. I had to wait two weeks to speak with him/her.

5 years ago

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Fawn Richardson

It worked greatly! I never thought it wouldn't but in four months my whole mouth looked because ofy teeth being so straight looked brand new. I'm so happy I could cry my teeth are straight and not ugly thanks to byte and I never have to worry again about embarrassing teeth but smile again proudly!

5 years ago

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Tanya

I’m on my 4th week and all is well. Any time i reached out for help or had a question the customer service was very helpful. I’m glad i finally have a way to fix my smile considering i was told by other orthodontists that “You're not a candidate for braces” . Thank goodness for Byte!

5 years ago Edited January 10, 2024

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

5 years ago

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Eddie Gagnon

My results thus far are more than I couldâ€™ve asked for! Iâ€™m so pleased and Iâ€™m only in week 8! I canâ€™t wait to see where my teeth are in week 23. The aligners cause minimal pain/ discomfort, only notice the first day you change a new set.

5 years ago

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lucas ritter

omg i totally tought that wouldnt work and it did and my teeth are pretty bad, it was a very tight bite it did open up my mouth and relax my teeth i dont know about to keep it up straight, i think i will have to wear a retainer maybe every nite?

5 years ago

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Julie Groenleer

I have been impressed with Byte's customer service. My HyperByte was not holding a charge, they helped troubleshoot, and when that didn't work they sent a replacement. I'm nearing the end of week 2 of my treatment and can already feel/see a difference.

5 years ago

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Sherise

Excellent customer service. Better experience with them than my orthodontist. Everything was explained well, all questions were answered and my only issue was handled almost immediately. After just two weeks of using the aligners my daughters teeth had a noticeable change. I was impressed.

5 years ago

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Judi

Overall I would recommend doing treatment with someone in person. Having to message and wait a week or two for response delays treatment and trying to send pictures isn’t always super clear as to what needs to take place to get the results you are wanting. I’m on my last set of aligners and still I will need to continue treatment to straighten my teeth after 20 months.

1 year ago

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Christina Reutov

I love how fast the progress is with my treatment and I finally feel more comfortable to smile with my teeth. The customer service is also very helpful when something isn’t going right.

1 year ago

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becky palmer

The way you get reimbursed from insurance is annoying. My sonic cleaning machine doesn’t even work. They are also very speedy when you first reach out like they are definitely trying to get their sale and move on. My experience with the aligners is fine, it’s hard to tell a difference after 4 weeks with minor adjustments but I know my teeth are looking more aligned. Overall, I’d say if my sonic cleaning machine worked and if insurance was easier/quicker with getting reimbursed then I’d rate a 4.5 but currently they get a 3.5

1 year ago

Reply from byte

Thank you for your feedback, Becky. We are sorry to hear the Ultrasonic Cleaner is not working properly. We strive to provide excellent service and products, so your concerns are important to us. Please contact our team at bytereviews@byte.com so we can address these issues directly and improve your experience. We appreciate your honest review and are committed to making things right for you.

Jul. 9th, 2024

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Andrew Rappoport

I’m on set 3 of 9 and already notice a difference in the alignment of my lower teeth that I was hoping for. The bite whitener is also improving the color of my teeth and couldn’t be happier.

1 year ago

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ALi Huttner

I'm on week 7 out of 9 and my teeth are almost straight! It's been a very easy and exciting experience. The difference is amazing! Can't wait to see my smile in just 2 weeks! :)

1 year ago

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Amy T.

I’m six weeks in to my 14 week journey, and I am SO pleased! Byte has truly exceeded my expectations on all fronts…ease of starting the process, signing up for service, weekly maintenance, and more!

1 year ago

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Katie Bowers

Since I’m in my second set I’m staying neutral. These fit better and seem thicker than the first round but we shall see. I really only had one bad crooked tooth so makes me wonder how byte would work with a mouthful of crooked teeth? I’m just being honest here. It should’ve worked the first time around I think though. I’ll give a better rating if it actually straightens that tooth out.

1 year ago Edited July 18, 2024

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Andrea Olderham

The customer service is incredible. From previous Orthodontic experience; my issues are complex. My teeth are so much better and the Byte team has gone above and beyond to answer any questions I have had along the way.

1 year ago

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Amy

The price is reasonable but its taming twice aong formy treatment to be completed and it would take them days to respond backwhen i had issues. Ive also had to have three diffent set of alugners sent to me, but glaf that was done to help me get nack on track. The last set took a month to get after i send my impressions back. I do think this last set of aligners seem to fit better. I dont think i would ever use byte again. I would probably try another company.

1 year ago

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TheWorldsPerson

1 year ago Edited April 10, 2024

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Rebekah Weber

I like the treatment! It’s nice and slow so my teeth feel good the whole time. I don’t love the app. I’ve had some issues uploading pictures and when I stay on track it tells me I’m on the wrong set. But I keep track myself so it’s not that big of a deal.

1 year ago

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Sandi Hagood

Byte has been a great company since the beginning. Everything is super user-friendly, the aligner trays are the most comfortable I’ve had and the app is helpful with keeping you on track.

1 year ago

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Lissy Ozark, MO

I do like the product and it is working, however, the timeline has taken longer than expected. I am currently on my last set and I have a couple stubborn bottom teeth that are not in the predicted places yet that I am worried about. I believe it will need some additional trays to complete the treatment.

1 year ago

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AHowze

I’m on week 6, I already have been seeing a change in my smile. Love the outcome this far, the ease and process of the retainers, and the customer support and guidance is amazing.

1 year ago

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Kaylista Underwood Denver, CO

I loved how efficient the process was, however shipping for my retainers has taken nearly a month now which is tough! The rates are higher than what it costs at an orthodontist, and had I known that prior, I probably would've went through my dentist

1 year ago

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Lori Gilson, IL

I liked the product and customer service. The app is pretty user friendly, but I’d make some adjustments. I’d have an option for a customer comment with every checkin. Also, I’d have an option for the photos to be in any order the patient wants, not always in the same specified order.

1 year ago

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Emily Rodriguez Boise, ID

I like how easy it is to use and that it isn’t time consuming at all. I am a full time student and have a full time job so I don’t need to worry about meeting my orthodontist every couple weeks.

1 year ago

Reply from byte

Hello Emily, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Misty Martinez Savannah, GA

I'm disappointed in the lack of communication- what would really be a time saver is if a live person would recharge out verbally and often. Check ins via the app don't seem to work and emails take a lot of time and wasted time of treatment. I should have been done MONTHS ago. Yet problems with aligners fitting and communication errors have me still in aligners going on a year now and I'm sure I'll be in them for another couple months. I wouldn't recommend byte to anyone.

1 year ago

Reply from byte

Hello Misty, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jan. 25th, 2024

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Dana Washington, DC

Customer service was amazing when I first started the program in January but after the sale of Byte, the transition period to new ownership REALLY took a toll on CS - and NOT in a good way! So far, I haven’t seen much improvement.

2 years ago

Reply from byte

Thank you, Dana, for reaching out. We want you to know we take these concerns seriously and would love to help with any concerns you're encountering. If you're a customer in treatment with concerns about progress, please reach out at patient.byte.com/support to allow the Byte Support Team to investigate further. If you've reached out and yet to hear back, send us an email at bytereviews@byteme.com--we're here to help.

Sep. 12th, 2023