Name: byte
Rating: 4.1

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Verified Customer

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Bethany S

EXCELLENT customer service! They also created an incredibly simple and user-friendly way to help people straighten their teeth at home. Very straightforward directions.

9 months ago

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Verified Customer

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Jessica Roberts

I have really enjoyed the easy process of the impression and the retainer just coming straight to my door!! so far all of my trays have fit perfect !! So far so good

9 months ago

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Verified Customer

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Mallie

I like how affordable it was and how easy it was when I need assistance to get help right away. I love my results and I'm no longer embarrassed by my smile.

11 months ago

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Jordan Johnston

Overall, the experience has been positive. I think the company did a good job listening to my complaints that I had and addressed them. I'm still not done with my treatment so I can't give an accurate opinion.

11 months ago

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Kelly Boothe

I originally received <10 aligners in April 2023. After using them my teeth were not in correct alignment. Every time I complained they would have me take more pictures and they would send more. Often the additional aligners did nothing. Fast forward to August 2024...just received my retainers which I agreed to to stop the battle. My teeth are still not in correct alignment but after a year plus I realized that eithout sitting in a chair so orthodontist can see, nothing will change. There are certain things Byte cannot fix. Consider this before starting! Also they recommend you get new retainers every six months at a cost of $149. They just keep milking the money because if you don't purchase from them the Byte Guarantee is void. I can get them elsewhere for a lot less and the Guarantee is a joke if they can't put your teeth in correct alignment. Mightbe ok for someone who has never had braces and orthodontist adjustments but if you want your teeth done correctly pay to get braces at an orthodontist office!

7 months ago

Reply from byte

Thank you for sharing your experience, and we're sorry to hear that we did not meet your expectations. We appreciate your honest feedback, as it helps us understand where we need to improve. Byte is best suited for mild to moderate cases, and we recognize that more complex cases may require in-person orthodontic care for optimal results. Regarding the retainers, customers are not limited to purchasing them from us. You can buy them from a third party, and to keep your Byte for Life Guarantee active, you just need to provide proof once a year that you’ve purchased a new one. If you have any further questions or need assistance, please feel free to reach out to us at bytereviews@byte.com. We want to ensure you have all the information you need moving forward. Thank you again for your feedback, and we appreciate the opportunity to address your concerns.

Aug. 29th, 2024

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TheWorldsPerson

1 year ago Edited April 10, 2024

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Rebekah Weber

I like the treatment! It’s nice and slow so my teeth feel good the whole time. I don’t love the app. I’ve had some issues uploading pictures and when I stay on track it tells me I’m on the wrong set. But I keep track myself so it’s not that big of a deal.

1 year ago

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Verified Customer

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Sandi Hagood

Byte has been a great company since the beginning. Everything is super user-friendly, the aligner trays are the most comfortable I’ve had and the app is helpful with keeping you on track.

1 year ago

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Lissy Ozark, MO

I do like the product and it is working, however, the timeline has taken longer than expected. I am currently on my last set and I have a couple stubborn bottom teeth that are not in the predicted places yet that I am worried about. I believe it will need some additional trays to complete the treatment.

1 year ago

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AHowze

I’m on week 6, I already have been seeing a change in my smile. Love the outcome this far, the ease and process of the retainers, and the customer support and guidance is amazing.

1 year ago

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Kaylista Underwood Denver, CO

I loved how efficient the process was, however shipping for my retainers has taken nearly a month now which is tough! The rates are higher than what it costs at an orthodontist, and had I known that prior, I probably would've went through my dentist

1 year ago

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Lori Gilson, IL

I liked the product and customer service. The app is pretty user friendly, but I’d make some adjustments. I’d have an option for a customer comment with every checkin. Also, I’d have an option for the photos to be in any order the patient wants, not always in the same specified order.

1 year ago

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Verified Customer

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Emily Rodriguez Boise, ID

I like how easy it is to use and that it isn’t time consuming at all. I am a full time student and have a full time job so I don’t need to worry about meeting my orthodontist every couple weeks.

1 year ago

Reply from byte

Hello Emily, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Misty Martinez Savannah, GA

I'm disappointed in the lack of communication- what would really be a time saver is if a live person would recharge out verbally and often. Check ins via the app don't seem to work and emails take a lot of time and wasted time of treatment. I should have been done MONTHS ago. Yet problems with aligners fitting and communication errors have me still in aligners going on a year now and I'm sure I'll be in them for another couple months. I wouldn't recommend byte to anyone.

1 year ago

Reply from byte

Hello Misty, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jan. 25th, 2024

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Dana Washington, DC

Customer service was amazing when I first started the program in January but after the sale of Byte, the transition period to new ownership REALLY took a toll on CS - and NOT in a good way! So far, I haven’t seen much improvement.

1 year ago

Reply from byte

Thank you, Dana, for reaching out. We want you to know we take these concerns seriously and would love to help with any concerns you're encountering. If you're a customer in treatment with concerns about progress, please reach out at patient.byte.com/support to allow the Byte Support Team to investigate further. If you've reached out and yet to hear back, send us an email at bytereviews@byteme.com--we're here to help.

Sep. 12th, 2023

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Arielle New York, NY

Easy, convenient and seamless process. Every step has had clear and easy to follow instructions. App is a great and easy way to track your process. Results so far are just what I wanted.

1 year ago

Reply from byte

Hello Arielle! We're delighted to receive your amazing feedback! At Byte, we strive to create a seamless experience. We're very excited and encourage you to reach out to us if you have any questions or concerns.

Jul. 7th, 2023

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Ammie Philadelphia, PA

I love how simple the process is. My top teeth are completely straight in only 9 weeks. I am amazed with how fast they straightened out. Very very happy!!!! Very comfortable to wear as well!

1 year ago

Reply from byte

Hi Ammie! We're delighted to receive your incredible review. We are so happy to hear this!

Jun. 29th, 2023

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Peggy Eaton Indianapolis, IN

I am in the process of using byte to straighten my teeth and it has been a good experience. They stay in touch with you, give great support, and best of all my teeth are looking great. I would definitely recommend byte!

1 year ago

Reply from byte

Hi Peggy! We're delighted to receive your incredible feedback! At Byte, we strive to create a seamless experience. We're excited for you and encourage you to reach out to us if you have any questions or concerns.

Jun. 29th, 2023

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Cassara M Dallas, TX

I like that they’re straightening my teeth seamlessly and a lot quicker than braces would’ve. I also like the feature where we can look at how our teeth will shift as we progress in our aligners.

1 year ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

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Elizabeth Gorski Mesa, AZ

Because I had a lot of issues to begin with and then I wanted s refund and to give up and they took weeks to re make the new aligners and so these do fit better it is just that now I'm behind and trying to be consistent again

1 year ago

Reply from byte

Hi Elizabeth, and thank you for your feedback--it's very helpful for us. Please reach out to Byte Support Team at patient.byte.com/support or give us a call at 877-298-3669 so we can help with any concerns you may be experiencing. Thank you.

Jun. 24th, 2023

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Wesley Andrew Holland Morehead, KY

The process and product was a bit cumbersome to get going but not too bad frankly. Treatment seemed to go pretty smoothly with encouraging early results. When the last set had finished moving my teeth however is when it became much more difficult. My teeth did not match the treatment plan despite their claims. The main reason I used byte was to fix one tooth, a front tooth. It was 90% of my concern so I paid very close attention to it. It is to this day still the biggest eyesore in my smile because I have attempted 3 times to play their "guarantee" game by submitting all info requested, jumping through multiple pages of hoops and documentation including fully reviewing the problem while providing all pictures necessary. No resolution, just ANOTHER request to resubmit everything again each time. I have accepted the fact that they are not going to honor their guarantee and that I have wasted almost 3k. Please consider another provider even if you need to pay a bit extra. I have full documentation of everything (correspondence, pictures, treatment plan vs actual results, and more) and they only continue to make me chase my tail. After almost 2yrs I've given up and willing to take the loss, don't do the same thing.

2 years ago

Reply from byte

Hello Wesley, thank you for leaving this feedback we understand your frustration and always want to work our best on improving our customer experience. We do offer our Aligner Guarantee which will provide any customer with additional adjustments to ensure we get them to the projected end results free of costs as long as they have been complaint with the guarantee guidelines. Please note that since this is a remote treatment we do rely on photos to review the progress and the fit of the aligners. However, we will be happy to look further into your concerns and get this addressed. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!

Aug. 16th, 2022

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Richard DeMartino Pittsford, NY

The people I spoke to were nice enough and customer focused, but many were not well trained well. There were catch phases that they were taught, such as "there were air pockets, it happens" . They all used the same words, but couldn't articulate any insight. The insurance department messed up with their assessment if my insurance company would pay for the services. When I inquired about the problem, they went dark for several months. Later, after I called 2 or 3 times to humans, they responded. They made a mistake, and my insurance company would not pay. Byte then credited me this money (which was quite nice). But despite this, I should not had to work so hard to address the issue. No one called me back and I had to keep on calling. The biggest challenge with your service is that it doesn't work very well. I makes your teeth straighter, but not remotely straight. The view finder you provide is not accurate.

3 years ago

Reply from byte

Hi Richard. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Engels Montero Bronx, NY

It was a great life changing experience.. They were very helpful and pleasant also there wasn't any hassle when i needed help, and to top it of the end results was excellent more than what i hoped for.

3 years ago

Reply from byte

We love to hear this. A new smile can be life-changing!

Mar. 17th, 2022

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Brenna Janel Moloney Billings, MT

This was a very affordable treatment and it improved the issue I was looking to resolve, however, the treatment caused some bone loss in my front teeth and my dentist had to sand them down a little to correct the hard bite so they wouldn't become too mobile. If I had to do it again, I would probably choose to go to an orthodontist so they could check the bite and the progress regularly.

3 years ago

Reply from byte

Hi Brenna, we want to make sure each customer is getting to their new smile in the safest and best way possible. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Emeral Goff Shelburn, IN

My teeth were really bad looking and I felt very insecure because of it. Byte has helped me get my confidence back in my smile. The price was also a huge help in me being able to do it.

3 years ago

Reply from byte

Hi Emeral, we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.

Mar. 18th, 2022

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Brittany V Nashville, TN

Struggles with many steps: impression issues, not receiving straight feedback when aligners weren't progressing (conflicting responses from various Byte resources), inability to get the rest of my aligners shipped to me when asked (they cancelled original order and it took 3 more months to receive), timing not aligned with expectation even though I've followed appropriate steps. I'm almost hitting the 10 months mark when I was told <5 due to having to backtrack.

3 years ago

Reply from byte

Hi Brittany , Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Lisa Shears Linthicum Heights, MD

Issues with fit and effectiveness of aligners. My treatment program was supposed to be about 5 months and is still in progress after 10 months; due to refinement aligners supplied without doing another impression kit; refinement aligners not working after a few weeks but having to continue through full set of problematic aligners before I could get another set made. Third set of bottom aligners finally seems to be working but still have 5 more weeks to go.

3 years ago

Reply from byte

Lisa, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we look forward to your outreach!

Mar. 23rd, 2022

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Susan Hanlon New Hope, PA

Thier response time was problematic. At the end of my treatment, I had to wait six weeks for my final retainer. During the wait time, one of my aligners ripped and I had to go back to a previous set. By the time I received the retainer my teeth had moved significantly. I am still wearing my retainer after two weeks and my teeth are still not where they should be at the end of my treatment.

3 years ago

Reply from byte

Hi Susan. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Alyssa Riggs Charlotte, NC

The initial set up was easy with good costumer service. I think the timeline is very misleading. I've had to wear my aligners for months at a time. Also I'm at the end of my treatment and my teeth are not how I was hoping they'd be. I still have some crowding and it created a few new issues as well. It would be nice if there was an office to be seen for these type of problems. Overall it has definitely worked just not to the standard I was hoping.

3 years ago

Reply from byte

Hi Alyssa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Ann Chicago, IL

While my teeth are certainly more straight, there have been multiple issues with the process. First, my results are not what I wanted. I said in the initial form that I wanted my teeth to be flat. They are not. One tooth sticks up quite clearly. We have spent an extra 2 months trying to fix the issue but it is still not resolved. Second, I picked Byte because of good reviews for personal, efficient customer service. My experience has not lived up to that. I have had to email multiple times and call in order to get a good response. Too much of their process is automated and several times I've gotten incorrect, form emails. I've spent hours trying to get things addressed. It's absolutely unhelpful to have a process like that. Third, my process has taken nearly 3 times as long as it was supposed to. It is also much more difficult to get 22 hours a day and to keep the retainers clean. They provided one month of retainer cleaner for what's now a 9-month process. The retainers get gross, even with proper care and meticulous cleaning. I would not recommend this company until they make some changes, including updating their customer service to be less automated and including cleaner in the package.

3 years ago

Reply from byte

Hi Ann, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

3 years ago

Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Andrew Anaheim, CA

My teeth are getting straighter, so it works to some degree. Progress is over 2x slower: original prediction was 6 months, and it's been 1 year with probably another 4 months to go. When things didn't go accordingly, customer service is slow to set things right and lots of delays processing materials. Customer service is friendly. Compan offers incentives to leave reviews that forbids receiving incentives. I'm currently waiting to finish my treatment before updating various reviews. Stay tuned.

3 years ago

Reply from byte

Hi Andrew, thank you for your great review! We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Linette Aleman Chicago, IL

It's also my fault I wasn't consistent with Byte, i wasn't doing the 22 hours of wearing after a month and it's taken me maybe a year. I did however did want a few of my "carnivore teeth" to lower bc some of them are more out then my normal teeth, and i thought Byte was going to help with that but I guess it didn't with the aligners. My teeth also don't feel completely straight like when I had actual braces, but then again that can be my fault too.

3 years ago

Reply from byte

Hello Linette! If any questions arise during treatment,, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Bailey Clevenger Johnstown, CO

Byte aligners are a great concept and kind of work, however it doesn't seem I'm achieving results as planned for. My teeth have been corrected a bit, but are nowhere near the perfect smile I hope to have. They have been helpful in sending me refinement aligners and responding to concerns however. My teeth are not bad, just a bit crowded in the bottom row as the retainer I had after years of braces didn't seem to keep its form. I still hope to achieve the smile I hope for with Byte.

3 years ago

Reply from byte

Bailey, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 23rd, 2022

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Emma Meyers Elk Grove, CA

Mostly good experience but no real retainers. I want metal retainers and honestly would not have gone through with it if I had known. Also it really messed up my jaw alignment and I now have to go to physical therapy for it. I did reach out early on about this issue and I was only told to stop using the vibrating mouth thing.

3 years ago

Reply from byte

Emma, since we are a clear aligner treatment company, we are only able to provide aligners and retainers of such. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Dawn Pittsburgh, PA

When aligners don't fit right or you have problems they make you take photos, fill out questionnaires, lose progress by not wearing them etc. All in an attempt to not have to send you a new set that work better for you. I am going on my 4th set of aligners and the amount of work to get here has made my original 13 weeks to almost a year... when they fit they most certainly work and my teeth look amazingly better than when I started

3 years ago

Reply from byte

Hi there, we hear you and understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. Our team is working hard to get every customer there as quickly as possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 16th, 2022

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Anneliese Roberto The Colony, TX

I went into this really excited not to have braces again (I had them as a teenager but never wore my retainers). However, I think the company gave me unrealistic expectations about how long it would take for my treatment plan. Obviously they do not know when they initially fit you how slow/fast your teeth will move, but I would hope they would have given me a better timeline considering how crooked my bottom teeth were.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Cinamin San Bernardino, CA

Customer service is very slow to respond. Each time I had a problem, I sent an email. Then I had to wait for almost a week for any response. Even though I sent pictures of my issues in the email, I had to fill out a form and add the pictures to the form. I wasn't able to access the form until the link was sent to me. I had holes in my aligners and it took 3 weeks to get the form submitted!

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Verified Customer

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Rebekah Bollinger Hernando, MS

They helped me gain my confidence back in my smile when I had a gap. I would highly recommend this to anybody to fast and easy way to get a straighter better smile now I am more confident than I have ever been!

3 years ago

Reply from byte

This is great to hear! Thank you for sharing, Rebekah.

Mar. 18th, 2022

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Brandon Webster Los Angeles, CA

Treatment has taken 6-8 months longer than promised. The inability to visit an orthodontist or do any evaluations in person is not the best idea; my teeth didn't track correctly and this wasn't caught. I'm now on my third full set of aligners after having to do three home impression kits. Candid and other companies do a digital scan which is much more accurate.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Jennifer Choy Huntington Beach, CA

Easy process, great product and branding. Customer service could improve. As a personalized product, consider the same white glove service with the entirety of a customer's plan/account. Very frequently reaching out about your plan was met with a different rep per email response and it was difficult to keep track of resolving the one question.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Ashley Sadler Louisville, KY

Overall, not a great experience. Very little communication for them and when I would reach out, it would be days before anyone would contact me. If they did at all. I have noticed my teeth are straighter, but not as much as I expected or anticipated. I've followed up with the care team many times and it seems like a messy process. My retainers constantly wear down and break.

3 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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Verified Customer

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Philomena Gendreau Southwick, MA

My first box from Byte did not all feel that they fit properly. But after redoing some weeks and still results not being great. They did set a new mold to see if the next set could be better and so far I feel that has happened and am hoping it continues through the second set.

3 years ago

Reply from byte

Hi Philomena, thank you for this review! Our team is here to help with any adjustments needed to reach that new smile.

Mar. 11th, 2022

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Verified Customer

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Brooke Redburn El Dorado Springs, MO

Still not my best experience with Byte because they won’t give me my money back. However, the last review that I did, they contacted me to see what was going on. I have a huge gap between my teeth because my adult tooth grew incorrectly so the aligners aren’t helping with that, and Byte said I may need to go to a dentist to get the excess gum cut out. I don’t have dental insurance so that’s not going to happen anytime soon, which means my aligners aren’t working at all. I kind of wish that they would mention to their customers before they go through with the process of getting aligners that if they have a huge gap, it might not get fixed. I just hate how I’m essentially wasting my money for the aligners that don’t work, but it’s nice to know that this will be something that I won’t ever get again/tell people to get it.

3 years ago Edited June 21, 2022

Reply from byte

Hi there, we want to look into this as soon as possible. Please send us a message via Facebook or call us at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Verified Customer

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Katie Youngsville, NC

The customer service is excellent. The process was easy and I was able to get 0% interest for 6 months using my carecredit credit card. I now have no huge gap in my front teeth. Thank you Byte team!

3 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear this!

Mar. 4th, 2022

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Verified Customer

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Katherine Cwiklinski Buffalo, NY

I was skeptical about the Byte system at first but was surprised that the liners were such good quality and fit very well. Even while wearing them less than suggested, not every night for 10 hours, I am seeing a dramatic straightening of my teeth without any pain! They were pretty expensive though, but pretty easy and simple to use!

3 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Verified Customer

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Jo Ellen Verna Phoenix, AZ

I feel like I was an early customer of Byte and they had many issues in the beginning so it was a slow start but I do feel as though they are getting their ducks in a row and am happy with my progress, although I am a full 6 months behind the projected schedule.

3 years ago

Reply from byte

Hi there, thank you so much for leaving us this feedback. We are constantly striving to provide better service to our customers. We are always happy to help, feel free to reach out to us via Facebook messenger or by phone 877-298-3669.

Mar. 4th, 2022

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Verified Customer

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Brittany Hall Hamilton, OH

Byte has really helped improve my smile. The only reason I don't give it 5 stars is because it took much longer than anticipated and I think it's because the trays were not proper fitted. I have recommended Byte to other however, mostly due to the reasonable cost vs effectiveness and the customer service.

3 years ago

Reply from byte

Hi there Brittany, thank you so much for your feedback! We are happy you are part of the Byte family.

Mar. 4th, 2022

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Verified Customer

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Diana L Dotson Independence, KY

My top teeth were not moving per the treatment plan. I expressed my concern at 6 mos . Was asked to send all angles of photos and explain the issue. 6 weeks later , I finally get what I think will be new top aligners to fix the problem. They did not. In fact I was sent only 3 new aligners for the top that none felt any different than what I had been wearing for the last 6 weeks. Once again, had to express my dissatisfaction, had to complete another evaluation, and send more photos . As if they keep no records on your progress. Now after another 6 weeks in the same top aligner (#29) and still no movement) byte has manufactured new top and bottom aligners that I should have in 2 weeks. It has been very frustrating. The cleaning foam is $30 and you will need a bottle per month .

3 years ago

Reply from byte

Hi Diana, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Everyone's teeth anatomy is different and sometimes teeth are more stubborn than anticipated. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Verified Customer

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Gary Cottonwood, AZ

I noticed a difference I couldn't have imagined! I never felt my teeth were that crooked, but after deciding to try Byte, the changes I couldn't have imagined were evident within the first month!!!!

3 years ago

Reply from byte

Thank you so much for this! We are truly so happy to hear this!

Mar. 7th, 2022