Name: byte
Rating: 4.3

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Amanda Reed Columbus, OH

I chose Byte because of the research I did for the best company. Their customer service is amazing. However with the braces themselves the febrile first set was not cut right and they really cut up my lips and tongue. When I was done with my first set, my teeth were not as straight as they should have been, and I was using hyperbyte every day as directed. They sent me new molds, and sent me a whole new set of aligners. Which is totally fine, but it was going on 6 months and with the hyper byte they were saying I could be done in half of the time. So then I went through my second set still using hyper byte and I‚Äôm now at the end of that set and my teeth are still not straight. They are straightER but not the end result. So I just did a remold and am working on my 3rd set. It‚Äôs been almost a year, so by the time it‚Äôs said and done it might be a year and a half to get my best result. Their customer service and the fact they guarantee my smile for life is what makes them great. I know that a lot of this could be my own stubborn teeth not wanting to move, so it‚Äôs not all of their fault. I would recommend them to anyone wanting to use invisible braces.

3 years ago

Reply from byte

Hello Amanda! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines.If you have any further questions, please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

3 years ago

Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Caroline American Fork, UT

The customer service hasn‚Äôt been 3. I have tried both email and texting. I have had to ask multiple times for answers and gone days without response. I originally did the bytepay and then pulled the total cost upfront after a couple months and was supposed to be refunded my down payment and monthly payments. But the refund is a month late and they have still been taking out automatic payments. And they won‚Äôt message me back. It has honestly been very stressful. And on top of it my aligners stopped fitting after week 6 and I‚Äôm currently working on what they asked me to do to correct it but it has been frustrating to work with this company in all areas. It also wasn‚Äôt clear the process they want you to do throughout treatment to keep them updated, if that was very clear in the beginning that may have helped but I was just informed in an email what they were expecting that I didn‚Äôt know about.

3 years ago

Reply from byte

Hi Caroline! Thank you for your feedback. We would love to look into this further for you. If you can please reach out to us at support@byteme.com, we'll make sure to get you taken care of right away with an update and next steps.

Feb. 10th, 2021

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

3 years ago

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Catherine Kachuck

Real time customer relations via text was so helpful to me. I really felt like I was talking to someone who cared and was knowledgeable about my experience but understands how to be a real person. The aligners got to me super timely and the treatment time is shorter than other aligners, plus I only have to wear them at night!

4 years ago

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Brennen

I have felt insecure about my smile and my teeth for as long as I can remember. The treatment is working marvelously and I couldn't be happier! I recommend to everyone looking to gain a better smile and better looking teeth! Byte, the company, is a miracle to me.

4 years ago Edited January 10, 2024

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Erin Maas

First the customer service was flawless, then the quality of the aligners, the hyper byte, the instructions, and finally the movement of my teeth have been well worth my investment. Couldn't be happier with my new smile. Thank you Byte!

4 years ago

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Melissa

So far i have complaints about them. They actually fit well. The only thing I would say isn't so good is the fact tgatvyou have to take them off everytime you want to eat or drink anything. If your a heavy drinking I would not recommend these for you. Other than thatch don't really have any complaints about them. Justv started my third week using them. Haven't seen any improvement but its still early.

4 years ago

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Ali Al Zubaidi

Thank you, Byte, because the deal is excellent, you have excellent service, and you have wonderful customer service. You have the best dentists and the best materials. Thank you Byte. I hope to see my teeth beautifully and healthy.

4 years ago

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Christine Roy

Stellar customer service and very easy to follow instructions. Anyone can manage the kit and the trays are of high quality. I've purchased Invisalign many years ago with great results but I never wore a retainer and over time my shifted back to ultra-crooked. Byte brought them back into alignment for less than a third of the cost.

4 years ago

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Erica

A fraction of the price, a fraction of the time, cutting edge technology, no damage to my teeth or mouth again, no discomfort, never had to leave the comfort of my home, I can wear them when I want, and no ugly smile while wearing these aligners like metal braces.

4 years ago Edited January 10, 2024

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Kharla R.

I say 5 right now because I have just started but every thing has been going good. My mouth is soar and teeth are very sensitive which is to be expected. Iâ€™m excited to start this journey with byte. The aligners to me are very sturdy and good quality and they fit perfectly.

4 years ago

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Lyndsay D

The thing I like best about this company is that when I have a question or concern. They immediately came back with a response or notice that they had received my message. Everything has been so easy for me to have a new smile. I can say there isn't one thing i dislike about this company!

4 years ago Edited January 10, 2024

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Jordan Sanford

Byte has been amazing so far! They made getting my alignments such a breeze and they came in much quicker than I had anticipated. My husband has already started seeing a difference in my teeth and I’ve only been using Byte for about 2 1/2 almost 3 weeks now! Highly recommend!

4 years ago Edited January 10, 2024

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

4 years ago

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Michele Donton

It is very new for my preteen son. I wish that they plan was written out in black and white. I like that each week is marked on the aligners. I have a telephone call with the orthodontist on a Saturday evening at 7:30 P. M. After the treatment is complete I can give it more stars possibly. I do not understand why my son only had to wear the aligners on his upper for 14 weeks (his upper have a small gap between the two from teeth) his lower calls for 17 weeks and I'm not sure why? His lower teeth look extremely straight with zero gaps. I curious to see what the orthodontist has to say on the phone conference. I had to wait two weeks to speak with him/her.

4 years ago

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Michael Williams

Great and Timely Customer Service! Whenever I have a question or concern, I receive kind responses quickly. Byte understand the importance of meeting the needs of their customers! I am grateful for their service so far. Thank you for all you do and continue to do!

4 years ago

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April Hale

Tonight Iâ€™ll start my week 7 set of Byte aligners. My teeth are moving slowly but surely. The HyperByte really helps with the pain and helping the teeth to move. I will highly recommend Byte to any family or friends. The customer service is great as well. No complaints here.

4 years ago

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Laura Carr

Very streamlined, efficient, effective, easy to useâ€”everything is clearly defined, delineated, and thought of. Without ever seeing an actual human, itâ€™s a very down to earth, human company, and I appreciate that. The whole system is clever. Excellent company and product.

4 years ago

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Jennifer Smith

I am blown away by Byte. The ease of the process, the convenience of being able to do everything from my home and never having to step foot in an orthodontist office, the quality product. I am so impressed with Byte. Iâ€™ve been using my aligners for 2 weeks and I can already see a difference in my smile.

4 years ago

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Sherise

Excellent customer service. Better experience with them than my orthodontist. Everything was explained well, all questions were answered and my only issue was handled almost immediately. After just two weeks of using the aligners my daughters teeth had a noticeable change. I was impressed.

4 years ago

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Julie Groenleer

I have been impressed with Byte's customer service. My HyperByte was not holding a charge, they helped troubleshoot, and when that didn't work they sent a replacement. I'm nearing the end of week 2 of my treatment and can already feel/see a difference.

4 years ago

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Eddie Gagnon

My results thus far are more than I couldâ€™ve asked for! Iâ€™m so pleased and Iâ€™m only in week 8! I canâ€™t wait to see where my teeth are in week 23. The aligners cause minimal pain/ discomfort, only notice the first day you change a new set.

4 years ago

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Tanya

I’m on my 4th week and all is well. Any time i reached out for help or had a question the customer service was very helpful. I’m glad i finally have a way to fix my smile considering i was told by other orthodontists that “You're not a candidate for braces” . Thank goodness for Byte!

4 years ago Edited January 10, 2024

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lucas ritter

omg i totally tought that wouldnt work and it did and my teeth are pretty bad, it was a very tight bite it did open up my mouth and relax my teeth i dont know about to keep it up straight, i think i will have to wear a retainer maybe every nite?

4 years ago

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Fawn Richardson

It worked greatly! I never thought it wouldn't but in four months my whole mouth looked because ofy teeth being so straight looked brand new. I'm so happy I could cry my teeth are straight and not ugly thanks to byte and I never have to worry again about embarrassing teeth but smile again proudly!

4 years ago

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

4 years ago

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Erin

I am getting the run around. Received confirmation email that bottom slingers were being processed in July and nothing. Answering same questions one and over.

2 months ago

Reply from byte

We're truly sorry to hear about the delay and the lack of clear communication. We understand your frustrations. We'd be happy to review your case and get you the information you're looking for as quickly as possible. Please feel free to reach out to us at bytereviews@byte.com, and we'll work to resolve this for you. Thank you for your patience.

Sep. 10th, 2024

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Makayla Brant

I love byte. They have been so helpful and there through my process so far. Can’t wait for final results.

3 months ago

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Kristan Haught

I love how convenient this is. I can track my progress in the app and communicate via email or chat if I have issues

4 months ago

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Jennifer Crossen

I love not having to wear braces and my teeth are adjusting with the aligners great. The app is really helpful too!

4 months ago

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Alexa Rocha

Byte was super easy to follow and had guidance along the way! Made it easy to achieve my dream smile!

4 months ago

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Karen Shoemaker

Decent support. Results are not perfect for me, but my teeth alignment is much better than before and I’m ready to get on with my life.

4 months ago

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Devon Jackson

4 months ago

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Sandy Sisouphanh

To me, I believe that byte is a great way to get a better smile! It’s affordable and the service people are very nice and willing to help.

6 months ago

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Colby Riehman

Very happy with the customer service, the speed at which I received my aligners, and the quality of the aligners/presentation of the packaging.

6 months ago

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Kayla

When the treatment needs to be reevaluated they always reevaluate it. They will send extra aligners to fix problem areas, etc.

6 months ago

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Ryan Esslinger

The process to get started was easy and the rest of it has been smooth as well. Hopefully the overall outcome is great too!

7 months ago

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Cresinda Bandel

The whole process has been so easy. My teeth also rarely ever hurt and they look incredible and I have my confidence back.

7 months ago

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Dusty White

It's nice to feel like I know what my own care plan is and to be involved in the process. Everything was clearly communicated and it goes by quickly.

7 months ago

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Lexi Bordeaux Ventura, CA

I am so happy with my progress so far and have had nothing but positive things to say about byte and the process. This is a dream come true.

7 months ago

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Winona Cherokee, IA

8 months ago

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Aubrey Melton Kissimmee, FL

My teeth have never looked better. My smile was the one thing i really hated about myself. with byte, i had an easy and affordable way to change that right at home.

9 months ago

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Teinei Harrington

The app notifications, emails, and texts are far too much. And I’ve followed treatment exactly as lined out to me yet now I’m weeks behind of schedule because I’m told to do aligners for longer. I appreciate that the professionals know how the aligners need to fit and want to do it the right way but this was marketed as better experience than it has been.

9 months ago

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Cameron Pearson Wilmington, NC

The ordering was easy. Everything was explained very clearly and the impressions were easy to do at home. The turn around for the invisible braces was relatively quick

9 months ago

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Sunje S. Berlin, BE

I like the easy of getting your aligners shipped and not having to go to the dentist Mr all the time. Customer service is friendly and answers promo with questions or issues.

9 months ago

Reply from byte

Thank you, Sunje! We appreciate your review. We strive to provide convenient clear aligner treatment. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Melanie Branco Putnam, CT

I loved how easy the startup process was. I just wish the checking for part 2 of the process was earlier so I wouldn’t have to wear the same aligners for more than the one week they were for.

9 months ago

Reply from byte

Hello Melanie, thank you for sharing this review! We do include a friendly reminder in the Step 13 aligner packet to reach out and check in for any additional steps and to ensure everything is progressing as planned. This can be easily overlooked and we consider this feedback for improving any future updates.

Feb. 1st, 2024

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Trent Pyles Memphis, TN

The fit is nice, and they are very comfortable. Overall, it has been a pleasant experience. My aligners have fit perfectly and I have had no issues with them.

9 months ago

Reply from byte

Trent! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Tommi Norris Honolulu, HI

This process was so easy. And the results are noticeable. The only thing I would change is that if the liners do not fit correctly at any point I wish there was an option to pause where you are if needed.

9 months ago

Reply from byte

Hello Tommi, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Christina Reutov

I love how fast the progress is with my treatment and I finally feel more comfortable to smile with my teeth. The customer service is also very helpful when something isn’t going right.

3 months ago