Name: byte
Rating: 4.1

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Verified Customer

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Rita

The way they have taken a cosmetic service and made more widely available is amazing. Their customer service answered all of my questions and was readily available as I began this process. Their impression kit was super consumer friendly and the clear aligners are well made. I can see a huge difference in my smile already and cannot wait to finish the whole process.

4 years ago

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Jeryleen Fernandez

Honestly best customer service I've ever had with any company. My personal advisor Adam was fantastic and soooo sweet. Also the packaging is amazing. They really know how to market their brand so well. Amazing experience and they actually really care and I feel would go out of their way to make sure your experience was top tier if you were to complain or ask about anything. Love u guys.

4 years ago

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Alexander Padilla

I have always wanted to get aligners to fix my smile, but I donâ€™t have dental insurance so going to the dentist to get it done has never been an option for me because it was too expensive. My girlfriend surprised me with Byte for my birthday and from the beginning itâ€™s been the easiest process and itâ€™s super convenient. The customer service is amazing and all my byte advisors were super helpful.

4 years ago

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Brianna Riffle

My overall experience with this company have been nothing but pleasant. They have an amazing customer service if you have trouble or need help. I'm not at the end of my treatment yet but this far they have been incredibly helpful and honest. Just make sure not to tell them your completely done with treatment if your not happy. Because they will help fix anything that still needs improvement.

5 years ago

Reply from byte

Our care team does just that- we CARE. Thank you for being a part of the byte family. We're nearly there :)

Apr. 1st, 2020

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Teresa Pastor & Elise Theriot

My daughter wanted braces for years, but we couldn't afford them. Byte is super affordable and offers payment plans that are adjustable to your budget. I was able to surprise my daughter for Christmas. She's been super diligent about wearing her Bytes & following the instructions, so she'll be done rather quickly. She's super happy & her confidence is up. Byte made the impossible, possible! Definitely recommend

5 years ago

Reply from byte

byte is the best Christmas gift! We're happy you and your daughter are happy, and we can't wait to get her to that last step!

Apr. 1st, 2020

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Aimee

Great customer service, upfront and in the early stages of my treatment; as treatment progressed, I could easily get in contact with someone about my aligner questions, but had a harder time (had to make multiple phone calls) getting anyone to return phone calls about insurance questions. Once someone did reach me about my insurance questions, they were very helpful. Sadly, my teeth did not respond to straightening with Byte as well as their model suggested; at the end of my treatment and I still have major crowding in two locations. I asked how I could remedy these areas and was told to use my hyperbyte for a longer time, but these two teeth cannot be forced to move when they are wedged up against other teeth. Perhaps my dental issues were bigger than Byte could handle, which I suspected at the outset, but I took a chance anyways. But, the rest of my teeth definitely look better!

5 years ago

Reply from byte

Hi Aimee! Thank you for your feedback. We would love to reach out to you in regards to your next steps in treatment. Our aim is to provide you with the best care possible, and we'd love to look into this further for you. Per patient privacy laws we're unable to speak more in regards to a specific treatment on a public platform, but we're happy to help!

Apr. 1st, 2020

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Melanie

I have noticed my teeth improving each week. I noticed a difference in my teeth after about 3-4 weeks. It's hard to believe that the aligners can shift your teeth so quickly. I was pleasantly surprised and happy with the results thus far. I will admit that with the change in aligners each week, the pressure on your teeth is uncomfortable the first day, but your mouth adjusts following the first day with the new set of aligners. I am halfway through my 14 weeks and super excited to see the end result. I'm very happy I decided to go with Byte aligners.

5 years ago

Reply from byte

You're halfway there! We love seeing results so soon- you can thank the HyperByte and SmileScience for that!

Apr. 1st, 2020

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Angela Linder

bite goes above and beyond to delivered the ultimate customer satisfaction. They made sure my retainer trays were perfect right until the last tray. I have used a competitors brand in the past and found this to be priced at a better price point with just the same if not better quality products and the best customer support ever! I would highly recommend it to everyone who is looking for an alternative to an overpriced Competitor. I love being able to use it from the privacy of my own home.

5 years ago

Reply from byte

Thank you for your feedback, Angela! This is amazing to hear. Doing your research is always important- and I'm happy to hear that we measure up!

Apr. 1st, 2020

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Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

5 years ago

Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

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Judi

Overall I would recommend doing treatment with someone in person. Having to message and wait a week or two for response delays treatment and trying to send pictures isn’t always super clear as to what needs to take place to get the results you are wanting. I’m on my last set of aligners and still I will need to continue treatment to straighten my teeth after 20 months.

9 months ago

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Christina Reutov

I love how fast the progress is with my treatment and I finally feel more comfortable to smile with my teeth. The customer service is also very helpful when something isn’t going right.

10 months ago

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becky palmer

The way you get reimbursed from insurance is annoying. My sonic cleaning machine doesn’t even work. They are also very speedy when you first reach out like they are definitely trying to get their sale and move on. My experience with the aligners is fine, it’s hard to tell a difference after 4 weeks with minor adjustments but I know my teeth are looking more aligned. Overall, I’d say if my sonic cleaning machine worked and if insurance was easier/quicker with getting reimbursed then I’d rate a 4.5 but currently they get a 3.5

10 months ago

Reply from byte

Thank you for your feedback, Becky. We are sorry to hear the Ultrasonic Cleaner is not working properly. We strive to provide excellent service and products, so your concerns are important to us. Please contact our team at bytereviews@byte.com so we can address these issues directly and improve your experience. We appreciate your honest review and are committed to making things right for you.

Jul. 9th, 2024

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Andrew Rappoport

I’m on set 3 of 9 and already notice a difference in the alignment of my lower teeth that I was hoping for. The bite whitener is also improving the color of my teeth and couldn’t be happier.

10 months ago

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ALi Huttner

I'm on week 7 out of 9 and my teeth are almost straight! It's been a very easy and exciting experience. The difference is amazing! Can't wait to see my smile in just 2 weeks! :)

10 months ago

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Amy T.

I’m six weeks in to my 14 week journey, and I am SO pleased! Byte has truly exceeded my expectations on all fronts…ease of starting the process, signing up for service, weekly maintenance, and more!

10 months ago

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Katie Bowers

Since I’m in my second set I’m staying neutral. These fit better and seem thicker than the first round but we shall see. I really only had one bad crooked tooth so makes me wonder how byte would work with a mouthful of crooked teeth? I’m just being honest here. It should’ve worked the first time around I think though. I’ll give a better rating if it actually straightens that tooth out.

10 months ago Edited July 18, 2024

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Sheena Hinds

BYTE is the perfect combination of incredible customer service and support from start to finish coupled with a high quality product! My aligners & treatment plan is so effective, I am only on week 4 and already seeing major improvement in my smile. Have already started recommending to my friends!

1 year ago

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Annika Gustafson

1 year ago

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Krystal Rigsby

The convenience of Byte is optimal, I love being able to do check-ins via photo and not having to rearrange schedules for appointments. I am on my last upper mold and have about 6 left on the bottom. I can see a visible shift, but I am having to wear them longer than just overnight because by the end of the day, my teeth are already moving back to the previous position.

1 year ago

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Bethany Richardson

The customer service is amazing! There is always someone available to help you with any questions you may have. I've had Byte Aligners for almost 14 weeks and I've seen quite an improvement in my smile already! Super happy with my decision to work with Byte.

1 year ago

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catherine lugo

I like the convenience of being able to do everything at home and on the app. Customer service is amazing. They always get right back to you. Shipment was fast, I was expecting to wait awhile for my aligners. The app is good.

1 year ago

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Erica Huang

The process for engaging with Byte has been easy and seamless. I like the simplistic check in nature on the app after I purchased. I would like to see at least one or more real time, virtual check ins with a dentist. I think it would also be beneficial to talk about potential impacts to your teeth in the up front calls.

1 year ago

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Lauryn Bullock

The process was smooth once I finally got my impressions in! They were very prompt in getting my aligners to me once I had my kit submitted due to a little delay on their end for the second impression kit (which was my fault that I messed up the first one anyway!). But overall very easy very smooth and I have no complaints. I am 3/4 of the way through my treatment and couldn’t be more excited and happy with the results!

1 year ago

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Molly Engen Houston, TX

Byte has been great! I’ve got the results I was looking for in less than 12 weeks. The aligners fit comfortably, the treatment plan was detailed, the app was easy to use, & communication with the company has been very clear. Would recommend to anyone!

1 year ago

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Deborah Anne (Deb.)

Am very pleased that my teeth are back in position when younger! They are straight and beautiful! Am 64 years old! This program of Byte is overall excellent and the Dentist knows exactly how to make the ALIGNERS! ! ! No pain and comfortable. Am awaiting Retainers as I have completed my 11 weeks of correction.

1 year ago Edited April 18, 2024

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Courtney Orsini

My main thing for liking bite is the cost versus an in person dentist like Invisalign thousands of dollars cheaper. So far I have seen improvement pretty quickly, the trays aren’t 100% great quality as for sale Invisalign. My husband is doing Invisalign so that’s why I can compare these products. The customer service is not the greatest. I’ve had miscommunication and no answering a couple times in the beginning, which was frustrating. However, I’m sticking to my treatment and loving the results.

1 year ago

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Maryse Grandville, MI

The company is great, the system works, but i think i need a couple more weeks for straighter look. I am on the last set of aligners but feel i could use one more. Still waiting for retainers and aee how well constructed they are. I hope they are thick and durable.

1 year ago

Reply from byte

Hello Maryse! At Byte, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jul. 12th, 2023

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Jane Fishers, IN

Glitchy app. Also when I send questions, it seems that the rep is copying and pasting answers to something I didn’t ask, while not answering my actual question. I have had to contact byte 2 times because the app keeps resetting to say that I’m supposed to wear my aligners for 7 days, but I think I was told with my second set of aligners I’m supposed to shear them 14 days. The last time I called about it, the rep said she has no information that I’m supposed to wear them for 14 days instead of 7. The entire 15 aligners I’m the first set never fit my teeth properly. How do I know? Because this second set of aligners does fit my teeth properly. Also, there was a very long lag time between my first set of aligners and letting me Go onto my second set. I thought byte was going out of business and I kept asking reps that when I would call. Long wait time for the clinical team to review or something.

1 year ago

Reply from byte

HI Jane, and thank you for your review. We'd love to look further into this and help in any way we can. Please reach out to Byte Support Team at patient.byte.com/support or give us a call at 877-298-3669 so we can begin to assist. Thank you!

Jun. 24th, 2023

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Susan Cochrane

The beginning was easier to adjust to but the fit as I went along became a problem. The aligners later in the pack were tough in the backeven after filing causing cuts to my tongue so I started to wear them only at night. This has obviously delayed the process which I'm ok with. They didn't send me my full set originally and the additional liners don't fit as well and take a few days to get used to. My teeth are getting straighter so that's a plus.

3 years ago

Reply from byte

We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)

Apr. 15th, 2022

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Joe Nelson Charlotte, NC

I chose Byte because I wanted to try and fix my crooked lower teeth but I didn't want to spend a lot of money to do it. The onboarding process was easy, and I liked the digital creation of what my teeth will look like through the treatment cycle. The aligners themselves have worked, though I have not quite finished my treatment (I am taking longer then expected because I'm not wearing them as much as I'm supposed to, which is totally my fault) . However, the biggest area that Byte should change is communication. I understand that there are significant legal issues with giving advice, Etc, but getting a somewhat straight answer or even a "we cannot answer that, you should ask your dentist" would go a long way. Responses also took a long time.

3 years ago

Reply from byte

Hello Joe. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Melissa Piper-Barr Aubrey, TX

system is not bad however there is no one monitoring your progress unless you submit an appointment with an issue. the photos you upload are not looked at. do yourself a favor and join the facebook group as you will learn more there than with resources from Byte. once they get your payment is it very difficult to reach them. and make sure you do the insurance or you are wasting your money. that said, I am almost done and happy with the progress. it did take more than twice as long, as i moved too quickly and did not realize no one was monitoring the photos sent in. like i said, join the facebook group and you will learn all the mistakes of others for a more swift program.

3 years ago

Reply from byte

Hi Melissa. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

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Diamond Gibson Tallahassee, FL

The customer service is GREAT!!! Whenever I needed help they were easy to reach and replied super fast. I did need a few extra set of aligners but they were fully covered. NO EXTRA CHARGE! I would definitely recommend and I hope one day I could become a brand ambassador one day... I would enjoy informing the world about this amazing company!

3 years ago

Reply from byte

This is so amazing to hear, Diamond! We are here for every customer every step of the way. Keep smiling!

Mar. 16th, 2022

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Brianne Lett Austin, TX

I liked the process and the way my teeth have began to shift to get rid of my little gaps - my only issue was the customer service part. I noticed that in the end I still have a sizeable gap near my bottom canines - i contacted then and asked what could be done since I had just dropped $3,000+ on these braces. I paid it all off within 3-4 months and since they had all my money, they said SORRY! But you approved the payments for them so you are SOL :-/ I was pretty angry at first and am still not happy about the end result, especially since I went on this journey to build my confidence and find happiness in my smile. I would pay for a set of braces that could remove these gaps - im sure it would be a set of 3 or 6 of them. But they told me I had to pay them for another entire treatment, which would leave me in the red for about $6,000+.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience, so we appreciate you leaving this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 14th, 2022

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Christine Page Longview, TX

I had really bad teeth when I was younger so I had braces. As I got older My wisdom teeth came in and I had to get them removed. My teeth shifted back but not all the way. Byte has made my teeth almost perfect again I'm just waiting for the "bone memory" to be less shifty.

3 years ago

Reply from byte

Thank you so much for sharing this with us. We are very happy to here this and so excited for you!

Mar. 4th, 2022

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Lauren McDowell Clinton, PA

Everything's been really easy and the results are going great. My only annoyance is the respond time to emails. I couldn't get my next shipment of trays till they approved the for of my current ones and it would take them a week to respond to emails so each set required an additional week of waiting before moving forward. Other than that my dentist even says that my teeth are looking great with the byte braces.

3 years ago

Reply from byte

Thank you so much for sharing this and for your feedback. We are constantly looking for ways to improve our customer experience. We are so happy you are part of the Byte family!

Mar. 4th, 2022

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Amanda Cruz Coulterville, CA

Byte needs to be more descriptive of the process. You throw a box of aligners at us and we're basically flying blind with what to do. Definitely need to be way more informative about the process of the aligners and when it's the right time to move to the next set. I followed the very basic instructions and changed my aligners out every 7 days, not knowing I was nowhere near ready for a change out!!! Be up front with people and let them know they may need to wear their aligners anywhere from 1-4 weeks at a time. And make sure people know what to look for to know if it's time to move to the next set of aligners

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Thank you!

Mar. 7th, 2022

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Leonard nicholls Limestone, ME

I find that the program was rushed and the 15 week time frame was unrealistic. It was all quite comfortable till about week 11 when the changes each week became drastic and pretty hard to handle. I chose to go to wearing them only at night for the last few sets and change them every 2 to 3 weeks rather than weekly. Also the quality of the retainers are fairly poor from what I'm told. Compared to invisalign and such the byte forms are ill fitted and rough which is probably due to them being an at home kit as opposed to a dentist run program. It also would have been good to recieve the whitening foam for the full duration father than just the first month or so.

3 years ago

Reply from byte

Thank you for your feedback, Leonard. We understand that every person's anatomy is different and it is okay for every person to go through treatment at their own pace. We want to ensure that we can give every customer the support they need throughout treatment. If at any point a customer is concerned with their progress or the pace of their treatment we have our Professional Care team to help address any concerns or questions. Our aligners are made of a custom PETG blend of plastic. Our material is of comparable thickness to the Zendura plastic used by other aligner companies. If there are ever concerns regarding the quality of the aligners we want to look into this right away. You can reach our team at 877-298-3669 or send us an email at support@byteme.com. We are standing by for support!

Nov. 10th, 2021

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Kara Dougherty Cranberry Twp, PA

I feel that byte really improved my teeth and I started noticing changes quickly. My only real complaint that I hope Byte takes into consideration is there needs to be better communication and instructions. I think if they set up video appointments showing you to actually take out and care for the aligners, it would have been much better. I caused some damage to my teeth by not taking them out correctly.

3 years ago

Reply from byte

Hi Kara, thank you so much for this feedback! We have gone ahead and forwarded this feedback onto our team. We are always looking for ways to improve our communication and processes. We appreciate you taking the time to submit this great review.

Nov. 3rd, 2021

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Arlee Rebecca Campbell Astoria, OR

Overall worries is fast, I forget to wear the vibrating thing, but my teeth continue to move on time for next trays. I only wish I had a better schedule of when I am supposed to contact Byte with progress. If you click the link it expires, and that also affects the extra protection I purchased, you void some of the portions if you don't check in! I feel this is sort of setting buyers up for failure. I only hope I have done everything right for the price I am paying.

3 years ago

Reply from byte

Hi Arlee, we want to make sure every customer feels supported the whole way through. We are here to help if you have any questions or concerns during treatment. We want you and your smile to succeed! Don't hesitate to reach out at 877-298-3669 :)

Nov. 3rd, 2021

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Clarissa Manahan Roseville, CA

They've been extremely responsive to all questions and in providing assistance with my treatment. Also, I'm already half way and could see that the hyperbyte technology really moves things up FAST. It's awesome and can't wait to have my straight teeth back by this Christmas!

3 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share 😁

Oct. 26th, 2021

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Shane Calindas Venice, CA

The treatment works, I am on my 2nd month and I can feel and see the difference. They have different payment option available and not as expensive as going to orthodontist. I still have 3 more months and looking forward to get this done.

3 years ago

Reply from byte

Hey Shane, thanks for the feedback! Nothing we love more than helping our customers reach their smile goals all the while keeping it affordable 😎

Oct. 26th, 2021

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Jordan Diaz San Jose, CA

So far my experience with Byte has been great! I am still on my 8th aligner for both top and botttom teeth and I am looking forward to further my treatment with additional aligners to reach my desired end goal. The Byte support team has also been helpful by quickly responding to my emails and addressing questions and/or concerns about my treatment.

3 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 3rd, 2021

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Halle Banducci Buttonwillow, CA

Everything about Byte is amazing. The only reason why I don't give 5 star is because customer service is slow to reply sometimes. And it so happened to be the time I needed help the most. I went almost 2 months without wearing aligners because I didn't have a tool or any way to get mine out. I ordered a new one but I only received the case and not the tool. Two months later I eventually got it.

3 years ago

Reply from byte

Hi Halle, thank you for sharing your experience. We want everyone to feel supported the whole way through. If you are ever in need of immediate assistance, feel free to reach out at 877-298-3669.

Nov. 3rd, 2021

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Ana York, PA

It is very easy to see if you are approved. You just Oder the at-home impression kit, folllow the directions and send them in. You receive an email with your treatment and you can chose to do day-time abs night-time aligners. Also, the fact that you don't have to go to a dentist all the time, it's a plus for me.

3 years ago

Reply from byte

That's right, we got our customers covered from the comfort of their own home. Aligning your teeth has never been so easy!

Oct. 28th, 2021

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Jennifer Snyder Homeworth, OH

So far, so good! I noticed positive results within 3 weeks! Byte has had regular check ins to see how I am progressing, and their customer service is excellent! I love that I can keep my braces to myself, and no one needs to know I'm wearing them. The price is amazing, too! I can't wait to see the final results!

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Oct. 28th, 2021

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Michelle Davison New Brighton, PA

Easy to use. My daughter feels they are very quick to use. She can't wait too see her teeth at the end of treatment. She got the ones for evening wear through the night. Totally like better than braces. She is thrilled.

3 years ago

Reply from byte

This is so exciting! Thank you so much for sharing about your daughter's experience. We can't wait to get her to that final step:)

Nov. 3rd, 2021

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Robert Gervasi Conshohocken, PA

I thought the process of getting a payment plan and the aligner mold kit would be such a hassle, but I had a Byte rep personally text and walk me through literally everything and answered all my questions which made everything so less daunting! It also reassured me that the company is totally legit which can happen when finding companies online.

3 years ago

Reply from byte

Hey Robert! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Nov. 3rd, 2021

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Akayla Devereaux Seattle, WA

Byte didn’t just straighten my teeth they helped me through the whole process and fixed any issues that came about. They are so professional and I recommend it to all the people I know thank you byte for straightening my teeth and making me feel more confident!

3 years ago Edited January 10, 2024

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

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Leslie Rock La Quinta, CA

2 main reasons, 1- they work, I could see a difference after week 2 and now I'm in week 12 and I didn't recognize my smile in a picture I saw of myself this week, it was beautiful! 2- my dentist wanted $6k, 4 times what BYTE charges.

3 years ago

Reply from byte

Thank you so much for sharing this, Leslie! We are so thrilled for you and your new smile:)

Nov. 2nd, 2021

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Layne Petrino Oviedo, FL

Once I got to week 7 my aligners starting fitting very poorly. I tried to force them over my teeth, use the Hyperbyte more often, etc but nothing worked. I got to week 8 and couldn't get my aligner on so (after reading reviews that said that everyone was told to go back to earlier aligners) I went back to week 6 and kept each aligner in until it fit pretty well before moving on to the next week. I'm finally on week 9 now and (again) they won't fit all the way over my teeth. I think I need to call customer service but I'm dreading it bc all the reviews say that no one will help you and instead they just tell you to go back to previous aligners.

3 years ago

Reply from byte

Hi Layne. Our team is here to help you every step of the way. If your aligners are not fitting properly, we want our customer care team to review the fit and figure out what steps we can take next to safely get you to your end results. Simply give us a call at 877-298-3669 or shoot us an email at support@byteme.com and a Byte team member will help you out!

Oct. 30th, 2021