Name: byte
Rating: 4.3

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Verified Customer

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Sandi Hagood

Byte has been a great company since the beginning. Everything is super user-friendly, the aligner trays are the most comfortable I’ve had and the app is helpful with keeping you on track.

7 months ago

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Verified Customer

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Lissy Ozark, MO

I do like the product and it is working, however, the timeline has taken longer than expected. I am currently on my last set and I have a couple stubborn bottom teeth that are not in the predicted places yet that I am worried about. I believe it will need some additional trays to complete the treatment.

7 months ago

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Verified Customer

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AHowze

I’m on week 6, I already have been seeing a change in my smile. Love the outcome this far, the ease and process of the retainers, and the customer support and guidance is amazing.

7 months ago

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Verified Customer

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Amanda Lockport, NY

I like that I have the luxury of completing it at home. I can see my progress each week. One con with my experience has been that my bottom aligner trays stopped at 10 weeks while my upper aligner trays stopped at 15 weeks. This left me without bottom retainers until the very end. Another thing I was unaware of prior to starting Byte, was that you will feel your teeth get loose. Be careful of what you eat because food that you would pull from may make a tooth more loose than the others, so stick to softer food and food that requires utensils. Other than that, it has been very easy to communicate with Byte with any questions I have had and my teeth look exactly how my plan said they would at the end.

1 year ago

Reply from byte

Thank you, Amanda, for this kind review. We work hard to make sure our communication is on point, and we're thrilled to hear we've succeeded. While feeling movement of the teeth is typical with clear aligner therapy, if a tooth were ever to become truly "loose" in a way that caused concern, that would be something to report to the Byte Support Team at patient.byte.com/support immediately to allow the team to investigate further. If any questions or concerns come up, please don't hesitate to reach out--we're standing by to support!

Sep. 12th, 2023

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Verified Customer

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Sabina Godek

So far so good! I’m currently on my 3rd step out of 13 and I don’t have any complaints. All the people from byte I talked to were very friendly. The 1 star is missing since they won’t be able to fix 1 of my really crooked teeth (towards the back) 1 of my teeth that is a bit higher than the others or my overbite, still, the teeth I was most concerned about will be nice and straight after the treatment. I feel like the hyperbyte does help with soreness especially after switching to new aligners so I’m glad that is included. I kinda regret getting the byte protection plan, since I know I won’t lose or break any of my aligners, for some reason I thought each aligner would be sent to me separately, that’s the reason I got it. Anyway… hopefully the retainers will be worth it.

1 year ago

Reply from byte

Hello Sabina! Thank you so much for this great feedback! Here at Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Verified Customer

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Randi McCullar Modesto, CA

I’ve had a great experience with Byte. I had seen good improvement in my smile. I love the nighttime option. When I had issues with tracking the Byte staff was attentive and sent me a new impression kit and got to work creating new aligners for me. Overall my experience has been positive and I would recommend to others looking to gently align their smile!

1 year ago

Reply from byte

Hello Randi! We are excited about this amazing feedback! At Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited, please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Verified Customer

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Megan Sequim, WA

They were great and got my teeth looking so much better! I loved the hyperbyte and how the treatment went. My only complaint is that the initial timing was wrong and wouldn't have left my teeth straight. It took weeks of going through customer service for them to look at my case and reassess and then I had an additional 12 weeks of treatment. I wish things were a bit clearer as well. Sometimes you have to dig around the site to find the correct article in order to understand how things work. But the customer service reps I've talked to are very nice and I did like the company and am glad I went with them.

2 years ago

Reply from byte

Megan, thank you so much for your valued feedback. We are so happy to hear that your experience has been positive for the most part. Feel free to reach out over our social media platforms or directly to our Customer Care Team at (877) 298-3669 if you have any additional questions or concerns!

Mar. 21st, 2022

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Verified Customer

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Samantha Kern Brandon, FL

I had braces and they never worked. In fact, they only made my teeth worse. My dentist insisted the only way to fix the damage the braces had caused was to remove teeth. I refused to do such, and was left thinking my teeth would forever look the way they did. Then, I heard about Byte. Although I was a bit doubtful that it wouldn't work, I decided to give it a shot. Byte has completely transformed my smile in months, something my braces couldn't do in years. My teeth are now straight and I have the smile that I've always wanted. I cannot thank Byte enough for helping to fix my smile.

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten teeth! Thank you for your review, Samantha!

Mar. 18th, 2022

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Verified Customer

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Emily Hartman Bozeman, MT

My treatment has been taking longer than stated but I am seeing progress. Slowly but there has been progress. There has been some miss communication along the way on both ends through email but today I had a scheduled call with Esmeralda and she was great. She was friendly, listened, and made great points. I’m very excited to see keep moving forward and see the final results. Thank you for all the support along the the way.

2 years ago Edited January 10, 2024

Reply from byte

Byte is fit for mild to moderate cases and is not for everyone. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 4th, 2022

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Verified Customer

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Nicole Milanesi Ramsey, NJ

I was very stressed about a snagged tooth that I've had for years. I was able to fix it with Byte's night program in a little over six months. Now I wear my retainer regularly and I'm very happy with my smile. I found it easy to use, reliable, and responsive (which was not my experience when I vetted using Smile Direct Club). I am very appreciative for the change to my teeth and the ease.

2 years ago

Reply from byte

Thank you so much for this thoughtful review you left us. We are so happy to hear this. We are beyond happy for you as well!

Mar. 4th, 2022

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Verified Customer

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Susan Hofmann Gresham, OR

It was so easy to use! I had Invisalign many years ago. I had to go to the dentist every two weeks. They tell you to wear your last one as a retainer. But I didn't after awhile because it got gross. My teeth moved back in a few years. Byte gives you a retainer in the end. You can still use the Bright spray cleaner, and they make it easy to order more

2 years ago

Reply from byte

Hi there, thank you so much for taking the time to leave us this awesome review. We are so happy to hear and happy to have you be part of the Byte family!

Mar. 4th, 2022

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Verified Customer

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Valerie Cartwright Philipsburg, MT

I have had nothing but success with BYTE! Other than some minor discomfort (obviously due to my teeth moving) I have not had any issues what so ever. I did run out of my byte foam cleaner but I just need to get on the ball with ordering more. I have had tremendous outreach from the byte team via email, phone & text. The price is not bad either. Thank you BYTE!

2 years ago

Reply from byte

We are so happy to hear that our team has been able to provide you with an awesome and positive experience so far. We are dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Nov. 24th, 2021

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Verified Customer

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Kristen Allegood Richmond, VA

I did my research and carefully compared Byte to Invisiline (which my insurance would contribute to, but not Byte). However, the Byte system was 1/3 the cost and 1/3 of the time of Invisiline. Even without insurance, I saved over $1k with Byte. The system worked. The service was terrific. I completed things online, but when I needed to talk to someone they were immediately available and terrific.

3 years ago

Reply from byte

Thank you so much for sharing this, Kristen. We are so happy you chose Byte and we can't wait to hear what your new smile does for you!

Nov. 2nd, 2021

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Verified Customer

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Mariel Lerebours Newburgh, NY

I am 2 1/2 months into my treatment plan and I am very satisfied and content with my 3+ month plan. There's slight discomfort with each new tray I put in but it's only for the day. They are swapped weekly every night so discomfort fades by the morning. A disclaimer is the discomfort is Max on the first tray. This is normal with moving teeth . I am satisfied.

3 years ago Edited January 10, 2024

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you. If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 2nd, 2021

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Verified Customer

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Samantha Garcia Palm City, FL

Byte was really easy to apply for and seemed really easy to navigate through. Im week 9 out of 14 and things seem to be going so far so good. At the beginning there was someone texting me helping me with the impressions and talking to me about everything. I wish they had options for tray sizes. I have a fairly small mouth and getting correct impressions was a bit tricky. I thought I was going to get declined. Only thing is that it take a bit for the Btye team to get back to you if you have questions. But its understandable, theres alot of other people doing these treatments and only so many employees.

3 years ago

Reply from byte

Hi Samantha, we appreciate you taking the time to leave this feedback. If you are ever not hearing back from our team, give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and we would be happy to help!

Oct. 20th, 2021

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Kayla Mustard Vanceburg, KY

Towards the end of my bottom set of aligners my teeth had not shifted the way they were supposed to. I reached out to Byte and they immediately contacted me and we set up a call to address the issue. The process of getting new impressions and a new set of aligners has been very quick and smooth. Everyone I have talked to or dealt with has been extremely helpful and friendly.

3 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 2nd, 2021

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Ryan A. Ruiz Chicago, IL

The trays are very discreet and the easy-to-follow, regimented and sequentially organized set takes all the guess work out of the whole process. My teeth ache most days, but that's how I know the Byte trays are working!... Well, that and the fact I can see and feel my teeth straightening out with every passing week! My only critique is that the trays are particularly sharp around the edges and the provided mini nail file is not adequate to file down those sharp edges. My first week wearing the trays the sides of my tongue were painfully swollen from the irritation of the tray edges cutting into them. I ended up having to purchase a $50 Dremel tool, which makes quick work of grinding down the edges of the new trays each week. Aside from that, I am very happy with how quickly things are progressing, especially with the use of the included vibration device!

3 years ago

Reply from byte

We are thrilled for you and can't wait to hear what those results do for you. Thank you for providing this detailed review. Keep on smiling!

Oct. 12th, 2021

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Verified Customer

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Jennifer Hilton Canton, OH

My son wanted braces to correct his top front teeth. He suffers from severe anxiety and when he was little he would scrap his teeth across his bed post when he was nervous. Well insurance considers this cosmetic, and braces were too expensive to pay out of pocket. So we tried byte which was a fraction of the price. He wore his for about 4 months and his teeth already line up. He had straight teeth for his senior pictures and was really happy.

3 years ago

Reply from byte

We are thrilled to hear that he was able to have straight teeth for his senior pictures! We are proud to offer a more affordable alternative to traditional braces. Everyone deserves to have a smile they love. Thank you for the great review, Jennifer!

Oct. 6th, 2021

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Katie Suisun City, CA

I'd love to give Byte 5 stars, but my teeth are not yet straight. I'm only on my 2nd week of my revision aligners, so I still have 13 weeks to go before I actually know if this will work for me. Unfortunately I had gone through 14 weeks of aligners before my progress pictures were reviewed, and it was then that I found out my teeth were off track. Like way off track. It was determined that I have "stubborn teeth" so unfortunately the original plan didn't work for me. I need to keep my new aligners on for 10 days instead of 7 before switching. And 12 hours instead of 10hrs (I'm doing the nighttime aligners) I will say that my teeth have definitely improved, so it is working, it's just taking me a little longer thank originally planned. The process has been incredibly easy. Aside from my stubborn teeth, everything else was much quicker than anticipated. From the time I paid, after sending back my impressions, I had my aligners in about 2 weeks. They have never hurt, I've experienced zero pain this entire process. I did have to get used to taking them out, and I recommend ordering a little tool off of Amazon if you struggle getting them out. I pop them out in seconds with the little very inexpensive tool that has a little loop for your finger and a tiny L shaped end that helps pop them out so you don't ruin your nails. Overall I'm satisfied with Byte. I feel they are still working kinks out of the company, but the people are so friendly to deal with. The customer service takes a long time to respond via email. So don't bother, just go ahead and call them instead. Even if you have to wait a while, it's better than waiting days for an email response. I was quoted $6,000 for Invisalign, and was told I would need to wear them 22hrs a day for a year to straighten my teeth. So I figured I saved half the money, and half the time. So I definitely think Byte is a better deal. I'm hoping to be able to leave another review (or update this one) after my teeth are finally straightened. Overall, I do recommend this company.

3 years ago

Reply from byte

Hi Katie, thank you so much for taking the time to leave such a detailed review. We are so excited to get you to that final step. We want to make sure every customer feels supported the whole way through, so if you are not hearing back, feel free to send us a direct message on Facebook and we would be happy to help. We want to get every customer to their dream smile! Thank you for your review:)

Oct. 12th, 2021

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Mariah Diaz North Providence, RI

Before signing up for byte I had talked with two other companies neither company bothered to reach out or even answer my questions. byte customer service was so informative there were a couple questions she could not answer but direct me to someone she could and even followed up. My experience with them wasn't forced it honestly felt like they genuinely cared about helping me achieve my perfect smile versus just trying to sell me a product.

3 years ago

Reply from byte

Thank you for this awesome review! We are here for our customers every step of the way. If you ever have any questions, don't hesitate to reach out! We hope you'll share your result pictures with us:)

Sep. 28th, 2021

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Michael Purdue Martinsville, IN

I believe the first retainers should be delivered separately, I was stick using the same aligner on my bottom teeth for the last five weeks and whole they are ready to clean for a week or two they start to get increasingly nasty. If I had been given the lower jaw retainer on well eleven and then the upper jaw at the end of the treatment I would have been much happier. Additionally, a six month same as cash option would be great. I paid cash to avoid the extra cost of payments but I know a lot of people that can't pay cash but wouldn't be willing to do the long term more expensive financing. They would prefer an in the middle no interest option.

3 years ago

Reply from byte

We appreciate you taking the time to leave this feedback. We would be happy to pass this forward as we are always looking for ways to improve our processes and communication. Thank you for your review!

Sep. 22nd, 2021

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Jenn Eureka Mount Dora, FL

I had a small gap between my front 4 teeth that always bothered me. Then I found myself home from work on maternity leave and a friend was talking about her experience with Bytr and I thought I should check it out. I’m glad I did! The product and process was fast, simple, and effective. And an added bonus was some weight loss from those pregnancy lbs since the retainers are in I did less snacking.

3 years ago

Reply from byte

Thank you for the great review, Jenn. We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are happy to hear that has been your experience! We can't wait to see your new smile😊

Sep. 15th, 2021

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charlzclide pidoy San Leandro, CA

i rate Byte 5 stars cause i used to be insecure of my smile my whole life, i used to cover my mouth when i laughed lol. the process with the impression kit was easy and only took a few weeks and the aligners already came in, the first fee weeks when i started i already saw some changes on my bite and the tooth had slightly shifted now im on week 12 my friends and family have been noticing i dont cover my laugh anymore, also with the whitening they include, it helped my teeth to be a little lighter than what i had before.

3 years ago

Reply from byte

Don't hide that beautiful smile! We are so happy to hear that you are feeling more confident. This is everything to us. Thank you for taking the time to share your story and leave this awesome review:)

Sep. 22nd, 2021

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Verified Customer

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David Rivera II Titusville, FL

I like byte, but there are pros and cons to everything I will say the customer service getting the aligners set up phenomenal but the customer service after you have the aligners and you started your treatment plan is lacking I think a big thing is is your customer service getting the customer to purchase your products needs to extend after the fact because we are spending thousands of dollars to straighten our teeth and your customer service before hand made me wanna sign up immediately which is why I got the service I did. Now as long as we can continue that service and to treatment then it will be 100% a five star company!

3 years ago

Reply from byte

Hi David- we really appreciate this in-depth feedback and understanding. We are constantly working to improve! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns do not hesitate to reach out! We are available via email, a phone call and even Facebook DM :)

Aug. 26th, 2021

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Verified Customer

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William Carney Marco Island, FL

Highly recommend Byte to anyone who wants to straighten their teeth and improve their smile. Being halfway through the program I have seen sugnificat results and a dramatic transformation. The Byte system has simplived a very technical and complex process and priced it at a level many can afford. Straighter teeth and a better smile is an investment in yourself and well worth it! Thank you Byte

3 years ago

Reply from byte

This is so exciting William! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Aug. 26th, 2021

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Valerie Katy, TX

Before Byte, I went to my Dentist to Invisilign with my insurance. I was told the cost was 10K, 5K I would have to pay while my Insurance covered the rest. I didn't have the money nor time to make regular face-to-face check up appts. That's when I found Byte at a way lower cost. The process was just as described on the Byte website. Also, I was able to use my HSA to pay which decreased my out of pocket expense. So far, I've followed the process for 7-weeks now and the braces are working according to my Byte plan.

3 years ago

Reply from byte

Valerie- Byte is proud to offer both a more affordable and convenient way for people to get the smile of their dreams :) We are so excited for you and appreciate you taking the time to share this review!

Aug. 26th, 2021

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Verified Customer

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kayci Elkton, KY

They answer me with any questions very quickly first of all. I got them in the mail way faster than expected so I was able to start sooner. I was iffy at first about not actually seeing an ortho in person but it really hasn't been necessary bc the process is just simple. Wear them as you are supposed to and you can change them out every week. Some weeks I didn't feel like my teeth were ready so I wore them a bit longer but it was fine.

3 years ago

Reply from byte

We can definitely understand your concerns. We are glad you gave us a chance, and you're now a part of the Byte fam. We are happy to hear that our team has been able to support you throughout your journey. You are doing the right thing waiting until you feel like your teeth are ready. We are excited to be on this journey with you, and we can't wait to see your new smile!

Aug. 6th, 2021

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Verified Customer

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Christina Sutu-Wallar Fresno, CA

3 years ago Edited January 10, 2024

Reply from byte

Hi Christina, thank you for sharing this feedback with us. Every customer's smile is so important to us. Our team does send check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Jul. 29th, 2021

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Verified Customer

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Cicely Newport, OR

I am so glad I went with Byte. After debating between Byte and cheaper company, I realized with their protection plan I would overall be spending the same. Their customer service is also amazing! The person that helped me was so patient and even cautioned me about putting it all on a credit since it would effect my credit score. Above and beyond my expectations

3 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jul. 22nd, 2021

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Verified Customer

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Hallie Mintz Philadelphia, PA

My dentist quoted me $7200 for a similar product and Byte is so much more afforadable! I started noticing a difference after the first week and can't believe how quickly my teeth are moving! I'm doing the at night only and it's comfortable and you barely notice the aligners. People have already started complimenting and my teeth are getting whiter - I'm four weeks in and I can't wait to see the final result!

3 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear people are already noticing your straighter, brighter smile. We are so excited to see your final results!

Jun. 29th, 2021

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Verified Customer

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Laura Kingsley Deltona, FL

Braces review I was sad that after 4yrs of braces as a kid I was seeing my teeth reverting as I got older-I’m headed into week 5 of my Byte experience and it’s been pretty amazing. I was seeing results by week two in my top teeth and seeing results to my bottom this week. I have a total of 11 weeks to do. I checked with other alignment companies and Byte had the best pricing overall and could do without having to go through a dentist. Looking forward to the end results.

3 years ago Edited January 10, 2024

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)

May. 21st, 2021

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Verified Customer

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Lori Hules

Easy to order. The first aligner to adjust my teeth hurt all week, but after that each week has been easier and easier. I found wax helps smooth out any edges left on the inside near my tongue. Removing the aligner to eat and brush my teeth leaves my teeth hurting until I put it back on. The marking of upper and lower is helpful too. The little aligner box is very handy - the mirror, tools, and a place to stash extra wax. Ordering was easy. Customer service worked with my multiple payment methods and options. Best decision of mine, ever!

3 years ago

Reply from byte

Hey Lori! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com

Apr. 29th, 2021

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Verified Customer

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Boice Buffalo, NY

There’s poor communication when you have a long treatment plan. Nowhere in the original documentation did they explain the process for getting the remaining set of aligners. I assumed they would automatically be delivered, but I had to reach out to them when I realized I was running out of aligners. I ended up having to use the week 15 aligners for 2 months, the whole time hoping they didn’t break. Those issues aside the product definitely does work, and the 3D model they send you as part of your treatment plan has been very accurate. Obviously the main appeal to these aligners is the cost. After insurance I ended up only paying about $1k.

3 years ago Edited January 10, 2024

Reply from byte

Thank you for your feedback. We are sorry to hear that this has been your experience. Our goal at Byte is to make sure you get your dream smile and sometimes that means adjusting the original treatment timeline to make sure your teeth can properly move into place. Throughout treatment, our team sends periodic check-in emails to make sure things are going well. If you have not been receiving those and to take care of your other concerns, please email support@byteme.com so we can get you taken care of as soon as possible.

Apr. 6th, 2021

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Verified Customer

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Sela Smyth

I have trust issues when dealing with online services, but I am so glad that I did sign up with Byte. The five star reviews helped a great deal and they weren't exaggerating. Very affordable, great value for your money. Communicating with customer service was a breeze. I am half way through my treatment and I am happy with what I see. I can't wait to see the end result.

3 years ago

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Verified Customer

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Barbara Stoker

After researching my options for at-home aligners I chose Byte because I thought their overall approach was ideal for what I was looking for. I feel satisfied with my choice. The treatment plan, price and customer service have all met my needs. If I have to make one small critique I would only ask that they consider providing more Bright Byte with the treatment package instead of one month. But it seems fair to include enough to get through at least 3 months without rationing. Otherwise I'm pleased with Byte.

3 years ago Edited January 10, 2024

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Verified Customer

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Rita

The way they have taken a cosmetic service and made more widely available is amazing. Their customer service answered all of my questions and was readily available as I began this process. Their impression kit was super consumer friendly and the clear aligners are well made. I can see a huge difference in my smile already and cannot wait to finish the whole process.

3 years ago

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Verified Customer

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Jeryleen Fernandez

Honestly best customer service I've ever had with any company. My personal advisor Adam was fantastic and soooo sweet. Also the packaging is amazing. They really know how to market their brand so well. Amazing experience and they actually really care and I feel would go out of their way to make sure your experience was top tier if you were to complain or ask about anything. Love u guys.

4 years ago

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Verified Customer

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Alexander Padilla

I have always wanted to get aligners to fix my smile, but I donâ€™t have dental insurance so going to the dentist to get it done has never been an option for me because it was too expensive. My girlfriend surprised me with Byte for my birthday and from the beginning itâ€™s been the easiest process and itâ€™s super convenient. The customer service is amazing and all my byte advisors were super helpful.

4 years ago

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Verified Customer

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Brianna Riffle

My overall experience with this company have been nothing but pleasant. They have an amazing customer service if you have trouble or need help. I'm not at the end of my treatment yet but this far they have been incredibly helpful and honest. Just make sure not to tell them your completely done with treatment if your not happy. Because they will help fix anything that still needs improvement.

4 years ago

Reply from byte

Our care team does just that- we CARE. Thank you for being a part of the byte family. We're nearly there :)

Apr. 1st, 2020

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Verified Customer

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Teresa Pastor & Elise Theriot

My daughter wanted braces for years, but we couldn't afford them. Byte is super affordable and offers payment plans that are adjustable to your budget. I was able to surprise my daughter for Christmas. She's been super diligent about wearing her Bytes & following the instructions, so she'll be done rather quickly. She's super happy & her confidence is up. Byte made the impossible, possible! Definitely recommend

4 years ago

Reply from byte

byte is the best Christmas gift! We're happy you and your daughter are happy, and we can't wait to get her to that last step!

Apr. 1st, 2020

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Verified Customer

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Aimee

Great customer service, upfront and in the early stages of my treatment; as treatment progressed, I could easily get in contact with someone about my aligner questions, but had a harder time (had to make multiple phone calls) getting anyone to return phone calls about insurance questions. Once someone did reach me about my insurance questions, they were very helpful. Sadly, my teeth did not respond to straightening with Byte as well as their model suggested; at the end of my treatment and I still have major crowding in two locations. I asked how I could remedy these areas and was told to use my hyperbyte for a longer time, but these two teeth cannot be forced to move when they are wedged up against other teeth. Perhaps my dental issues were bigger than Byte could handle, which I suspected at the outset, but I took a chance anyways. But, the rest of my teeth definitely look better!

4 years ago

Reply from byte

Hi Aimee! Thank you for your feedback. We would love to reach out to you in regards to your next steps in treatment. Our aim is to provide you with the best care possible, and we'd love to look into this further for you. Per patient privacy laws we're unable to speak more in regards to a specific treatment on a public platform, but we're happy to help!

Apr. 1st, 2020

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Verified Customer

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Melanie

I have noticed my teeth improving each week. I noticed a difference in my teeth after about 3-4 weeks. It's hard to believe that the aligners can shift your teeth so quickly. I was pleasantly surprised and happy with the results thus far. I will admit that with the change in aligners each week, the pressure on your teeth is uncomfortable the first day, but your mouth adjusts following the first day with the new set of aligners. I am halfway through my 14 weeks and super excited to see the end result. I'm very happy I decided to go with Byte aligners.

4 years ago

Reply from byte

You're halfway there! We love seeing results so soon- you can thank the HyperByte and SmileScience for that!

Apr. 1st, 2020

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Verified Customer

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Angela Linder

bite goes above and beyond to delivered the ultimate customer satisfaction. They made sure my retainer trays were perfect right until the last tray. I have used a competitors brand in the past and found this to be priced at a better price point with just the same if not better quality products and the best customer support ever! I would highly recommend it to everyone who is looking for an alternative to an overpriced Competitor. I love being able to use it from the privacy of my own home.

4 years ago

Reply from byte

Thank you for your feedback, Angela! This is amazing to hear. Doing your research is always important- and I'm happy to hear that we measure up!

Apr. 1st, 2020

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Verified Customer

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Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

4 years ago

Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

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Verified Customer

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Kristin

The program works! I am 24 weeks into 16 weeks. The team is always available to answer questions.

2 months ago

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Verified Customer

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Jennifer Lara

Communication was great via text. Having an app to guide treatment was also great.

2 months ago

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Verified Customer

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Chelsea Rank

Easy system to keep up with, never really experienced discomfort, am seeing great progress!

2 months ago

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Krista Schram

This company is such a waste of money. Their product caused excessive gum recession and after spending thousands for all the aligners and another grand for the « guarantee « when I lost a retainer they voided the entire warranty and refused to send me a replacement despite me asking several times if I could just pay for it out of pocket. They have no customer service and I’d never work with this company. I switched to Invisalign and their retainers are amazing! And so is their service!

1 month ago

Reply from byte

Thank you for sharing your experience, and we're truly sorry to hear that things didn’t go as expected. We strive to provide quality service, and we apologize if that wasn’t your experience. If you’re open to it, we’d be happy to review your case and do what we can to help. Please reach out to bytereviews@byte.com, and our team will take a closer look and follow up.

Sep. 23rd, 2024

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Verified Customer

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Jenna Glasure

It’s taken several sets of alignmers to get me teeth moving and Byte has been so helpful for the whole treatment.

2 months ago

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Verified Customer

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Rose Tyler

My son’s aligners have never fit properly. They were supposed to be sending a new impression kit but they haven’t and my last email was just ignored. I’m probably going to have to file a case on my credit card to get my money back and go pay way more so at least my poor kids teeth will be straight.

3 months ago

Reply from byte

We're very sorry to hear about the issues you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how important it is to get this resolved promptly. Please reach out to us directly at bytereviews@byte.com so we can address your concerns and do what we can to help. We want to make sure your experience improves and we can provide the support needed. Thank you for giving us the opportunity to make things right.

Aug. 13th, 2024