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byte

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6.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 13th, 2025

Byte®  is a leading clear aligner company that provides a convenient, at-home solution for individuals seeking minimal to moderate dental alignment correction. Acquired by Dentsply Sirona in December 2020, Byte offers a modern approach to straightening teeth, combining remote accessibility with professional oversight. Users can complete the entire process from the comfort of their own homes, eliminating the need for in-office visits.

At the heart of Byte's approach is its proprietary Smile Science technology, developed by celebrity cosmetic dentist Dr. Jon Marashi. This innovative system designs aligners that not only straighten your teeth but also take into account your unique facial structure, ensuring that your smile complements your overall appearance. With Byte, customers can expect a personalized, expert-driven aligner treatment experience backed by a network of licensed dentists.

Keep reading our Byte review to learn more about the pros and cons of choosing Byte. 

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The Good

  • Doctor-Prescribed Treatment
  • Flexible Payment Options
  • Free Retainers and Whitening
  • No Office Visits
  • Smile Science Technology
  • Hybrid Program Available

Doctor-Prescribed Treatment

Every Byte aligner treatment plan is prescribed by a licensed dentist in the customer’s state. Byte partners with a network of dental professionals across the country, ensuring each user receives a personalized treatment plan based on their specific needs.

This means that, while the treatment is completed at home, patients can rest assured that their dental health is in the hands of a trained professional. Byte’s model offers the convenience of at-home treatment without sacrificing expert oversight.

Flexible Payment Options

Byte makes aligner treatment accessible with a variety of payment options. Customers can choose to pay upfront or select a monthly financing plan through bytepay™, which offers guaranteed approval for eligible customers.

In addition to bytepay™, Byte also accepts CareCredit, HSA/FSA funds, and even dental insurance, providing several ways to make treatment affordable. With flexible payment plans, customers can find an option that works best for their financial situation, making it easier to invest in their oral health.

Free Retainers and Whitening

Byte provides added value by including a free set of retainers after treatment, which helps maintain alignment results over time. Many competitors charge extra for retainers, making this a valuable perk.

Byte also includes their BrightByte whitening foam with every aligner system. This foam not only helps whiten teeth but also acts as a cleaner for the aligners, ensuring they stay fresh and clear throughout the treatment. The combination of free retainers and whitening adds significant value to the Byte package.

No Office Visits

With Byte, all aspects of the aligner process—from the initial impression to receiving the final aligners—can be done from the comfort of your own home. There’s no need for in-office visits, which means patients can avoid the inconvenience of scheduling multiple appointments with an orthodontist.

This makes Byte an attractive option for those who prefer remote treatment, especially busy individuals who don’t have time for frequent dental appointments. Despite the remote nature of the treatment, customers still receive professional oversight from licensed dentists via Byte’s app.

Smile Science Technology

Developed by Dr. Jon Marashi, Byte’s proprietary Smile Science technology creates a treatment plan that takes into account both the alignment of your teeth and how they fit with your overall facial structure. This approach makes the results not only functional but also aesthetically pleasing.

The technology enables dentists to design a smile that complements each customer’s unique facial features, resulting in a natural and harmonious look. This personalized method distinguishes Byte from other aligner companies.

Hybrid Program Available

For customers who prefer an in-office experience, Byte offers a hybrid option that allows for an oral scan at a local Byte-affiliated dentist. This alternative to the at-home impression kit provides added flexibility for those who may feel more comfortable receiving an in-person evaluation.

The scan creates a digital impression that is then used to create personalized aligners, offering an easy and convenient option for those who want professional support at the start of their treatment journey.

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The Bad

  • Not Ideal for Severe Cases
  • Slightly Higher Prices

Not Ideal for Severe Cases

Byte’s clear aligners are designed for mild to moderate alignment issues, which means people with more complex dental cases may not qualify for treatment. Severe cases often require traditional orthodontic interventions, such as braces, or in-person care from an orthodontist.

While Byte offers excellent options for those with mild alignment needs, customers with more severe dental issues may find that they need a different solution.

Slightly Higher Prices

Byte’s aligner treatment is slightly more expensive compared to some other at-home aligner companies. While Byte includes extras like free retainers and whitening, the overall cost of treatment may be a consideration for some customers.

However, the company’s flexible financing options, which include bytepay™, HSA/FSA, and CareCredit, help make the treatment more accessible for a wider range of customers.

Byte’s slightly higher price point may be justified by the added value it offers, but customers on a tight budget might want to consider whether these extras are worth the additional cost.

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The Bottom Line

Byte is an excellent option for individuals seeking clear aligner treatment for minor to moderate dental alignment issues. Byte’s doctor-prescribed plans ensure that customers receive professional oversight throughout their treatment, even when completing the process from home. With the inclusion of free retainers, whitening foam, and flexible payment options, Byte offers a well-rounded aligner package that adds significant value.

Although the treatment may not be suitable for those with more severe alignment needs and comes at a slightly higher price point than some competitors, Byte’s commitment to customer satisfaction, convenience, and advanced technology makes it a strong contender in the clear aligner space. For those looking for an effective, doctor-directed, at-home aligner system, Byte is a reliable and convenient choice.

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4.1

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7,876 Reviews

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3 grade

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Carolina Pena

This is a scam. I spent $2,500. First, my aligner didn't fit properly, leaving a gap between one of my front teeth and aligners. Second, they gave me only 10 aligners for my top teeth, and my teeth barely moved. Third, their customer service is horrible, and they make you sign some warnings befor they provide customer service Otherwise, your emails will be ignored. I am going to do my best to fight this and get a refund.

1 month ago

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Reply from byte

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via Snoball. However, we are unable to assist with this matter directly through this platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit https://www.byte.com/pages/contact and choose the option that works best for you. We look forward to assisting you further.

Mar. 11th, 2025

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Matt Levy

Byte owes me a refund that was approved by Byte management 4 weeks ago - stay away. I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements.

3 months ago

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Reply from byte

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via Trustpilot. However, we are unable to assist with this matter directly through the Trustpilot platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit https://www.byte.com/pages/contact and choose the option that works best for you. We look forward to assisting you further.

Jan. 13th, 2025

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Rose Tyler

My son’s aligners have never fit properly. They were supposed to be sending a new impression kit but they haven’t and my last email was just ignored. I’m probably going to have to file a case on my credit card to get my money back and go pay way more so at least my poor kids teeth will be straight.

8 months ago

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Reply from byte

We're very sorry to hear about the issues you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how important it is to get this resolved promptly. Please reach out to us directly at bytereviews@byte.com so we can address your concerns and do what we can to help. We want to make sure your experience improves and we can provide the support needed. Thank you for giving us the opportunity to make things right.

Aug. 13th, 2024

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Madison

The app shuts down regularly. My treatment was paused for over 10 weeks even when I had my new aligners so I had to monitor my own treatment. Anytime I reach out with questions or need clarification no one is able to help and they pass me around. I had to submit the same pictures 4 times to different people when I finished my treatment and my teeth still weren’t straight.

8 months ago

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Reply from byte

We are truly sorry to hear about the issues you’ve experienced with our app and the challenges you’ve faced in getting support. Your feedback is important to us, and we apologize for the inconvenience and frustration this has caused. Our goal is for every customer to love their new smile, and if we ever fall short we want to do what we can to get the results we promised. We would be happy to look into your concerns and get you connected with the right team. You can reach our team at bytereviews@byte.com. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to improve our services.

Jul. 23rd, 2024

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JENNY PHENIX West Palm Beach, FL

It would take an entire book to express my discontentment with Byte. What I was told is not what I got. I was show me a video of how my teeth would be straightened in a three-month period of time with just a bite at night program where in the aligners 10 hours at night. At the end of three months when that didn't work they wanted to change everything up, have me where I'm twice as long the whole program changed in a year later I'm still not finished. They wanted to take away my guarantee if I wanted to stop the Illini hours early before they say the program is finished so if I want my guarantee I have to keep wearing these aligners. Customer service is fabulous until they get your money and then it is basically non-existent. Any contact you make with them it'll take a week to get a response and then they just want you to send more pictures and a lot of tactics to delay which makes the Align our program much longer in itself. I could go on and on but the end result is do not ever sign up with this program.

3 years ago

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Reply from byte

Hi Jenny, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Sylvanna Steveson Chico, CA

My experience was horrible. These aligners don't work, I went through two sets because they refuse a refund. I have 2 dentists tell me my teeth were not able to move with aligners after the fact, yet they sold them to me anyway. Their customer support is a joke and your visits with a 'doctor' are via Zoom and they don't share their screen or their credentials, they just offer to remake your trays. I spend almost $2000 trying to fix my smile before college graduation, raising 4 kids on welfare, hoping it would help my confidence in a new job. Now I am out money that could buy me a new car and they will not help at all. Please don't be fooled like I was by this terrible company.

3 years ago

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Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 17th, 2022

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Cameron Mohajerin Montgomery, AL

Terrible experience overall. They were really helpful until I actually ordered the product, but the retainers after 3 weeks did not fit my teeth, it was painful and I still have pain from trying to "suffer through it." Anytime I would tell them they didn't fit they would say "send us pictures and go to the last set"...I don't know what that was supposed to do but after three weeks of being on the week 3 set I tried week 4 again. Same problem so I would tell them again, "It's painful", with the same response, "Send us pictures and go to the last set." After doing this several times, each time it would take them about a week to respond, I asked for a refund which of course they don't offer. The retainers sit on the shelf collecting dust as the most expensive waste of sleep, pain, and money I've ever endured. Go through your dentist. It may look more expensive, but trust me, you do not want this to happen.

3 years ago

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Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 15th, 2022

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Maureen Wiskerchen San Diego, CA

I feel the product and process was oversold and not customized to me, despite providing information on age, location of crowns, photos, etc. I used the product as instructed but was not making progress and poor fit of the aligners was the result. Communication/feedback with the company is done by email and not timely, with 5 business day response time. Ultimately went back to early aligners and started over. New aligners were made after sending more photos of my teeth in several different aligner numbers. I increased the amount of time worn (I had paid extra for the nighttime set to supposedly work faster), increased the amount of time using the hyper byte, use each set 10-14 days or more, and I am still not seeing results! My current set # 5 is loose, #6, which I have been wearing now for quite some time still shows some gaps, and #7 does not fit at all!! I have been wearing aligners close to 12 months now with no noticeable change to the alignment of my teeth.

3 years ago

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Reply from byte

Hi there Maureen. Thank you for taking the time to leave us a review. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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T. Saucedo Seaside, OR

They advertise if they can't help you then they will tell you so straight up. Not so. I have a upper over bite caused by veneers.. They said they could not do much but they could make my smile look more natural. They set me up on a 10 week plan and charged the full price of almost 2k, which is the same price for treatment taking many months, yet nothing is any different after the 10 weeks except my pockets are empty. Byte people called and texted 3 or more times each day before getting paid. Once they received the money and I started the treatment plan contacting them was a joke. A generic message that do to heavy business it could take awhile but they would reach out. The bottom retainer wasn't fitting properly. No one reached out for weeks, keep in mind my plan was for 10 weeks. Quite different a difference from before payment and after. The end result looks and feels no different than prior to the treatment.

3 years ago

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Reply from byte

Hi there, we are so sorry to hear that you have had trouble connecting with our team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Nov. 3rd, 2021

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Brooke Nisenbaum Phoenix, AZ

Update 9/5/23: The first round of aligners went well, though it didn’t quite get to the promised results. I reached out to customer service and they were very responsive and willing to do another round. Unfortunately, I had to get a filling and a chipped front tooth fixed, but because I didn’t let them know beforehand, I “voided the guarantee” and would have to pay for the new treatment plan against the insurance I purchased. Which is understandable, though frustrating given the necessity of treatment so it would have just been a courtesy heads up anyway. The real issue and reason for 1 star is what happened when I got the new set. The aligners I was sent didn’t cover my back teeth, which led to me constantly clenching my jaw to try to get them to stay put. I made a support request and was told this was normal and to continue wearing them. After 3 months, I was in excruciating pain. Like, crying every time I chewed anything harder than white bread excruciating. I went to my dentist who said the aligners were the only plausible cause and to stop wearing them for a few weeks to see if it helped. I sent the note my dentist wrote to customer service and they agreed with the plan of action. The pain went from 10/10 to 7/10 during that time, but 7/10 is still pretty bad. It seemed clear that the aligners were to blame so I stayed out of them for the next 3 months. That, along with 10 rounds of acupuncture, and I was pretty much pain free. ANOTHER request to the support team (you can’t just follow up on one email thread, it’s a whole new request every time), and they agreed to send a new impression kit to get a new set. They arrive WITH THE BACK PART MISSING. Just like the previous set that caused this problem, plus they were too high in the front so they would dig into my gums. Yet another support request, again told that it doesn’t matter that they don’t cover all the teeth. At this point I’m over it, have spent over a thousand dollars trying to fix their mess, and have irreversible TMJ damage so I requested to stop treatment and get a refund (seems like the LEAST they could do). I was told that I needed a dentist or a physician note to stop treatment, even though I already provided one the first time this issue happened. My dentist suggested I see an orthodontist since another patient had a similar issue and the companies typically push for more and more documentation before they take responsibility. The orthodontist I saw said the aligners are almost certainly the problem, but he doesn’t want to write the letter because he’s seen these turn into messy legal disputes. So, everyone sucks here, but mostly Byte, which I recommend you avoid. Original Review 10/25/21: Convenient, good customer service, good value. 5 stars.

3 years ago Edited January 10, 2024

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Reply from byte

Thank you for this awesome review, Brooke!

Oct. 25th, 2021

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Shawn Embry Woodstock, GA

They split my order into 2 shipments. They are continuing to refuse my second shipment. They require recent progress pictures make sure things are going well, but whoever reviewing them does not listen to me and doesn't know what they are doing. While my teeth are more straight, it has created gaps between the teeth and the aligners. My front two teeth were inward and moved forward creating the gaps. All they are looking at is the gaps and saying I need to wear them more. Aligners can't move teeth upward into the gums like that. I've been on my last week set for 2 months. It does nothing. Wearing it more changes nothing. I'm stuck in a loop explaining this to customer service and them giving me the standard response of "send us pictures and keep wearing them". They also refuse any partial refund. It's refusal to deliver goods plain and simple.

3 years ago

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Reply from byte

Hi there. We understand that it can be frustrating when your treatment does not progress as you expected. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! When aligners are not fitting properly, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would love to look into this further and connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Oct. 12th, 2021

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Leasha oshields Lawn, TX

My experience with them has been way longer than promised. My daughter wore all the retainers given to her the first time. Once she was done with those her teeth were still not straight. The last 3 weeks of retainers didn’t even have a top retainer in the bag. So she wore the same top retainer for like 3 weeks. It was so wore that it barely stayed in her mouth and her top teeth were still Crooked. So we had to send in more pics went for impression kit. Do more impressions. Wait for more retainers. She did another 11 weeks of retainers. Her bottom teeth are still slightly crooked. I just requested to get the last retainer that last 6 months bc after almost a year they are still not straight not straight enough and I’m sick of messing with it. So I order the retainers and do not hear anything back for over a week then today I finally get an email asking me to send in MORE pictures. I’m don’t messing with this. I think it’s I am a customer that is paying this out for 2 years and they are dragging this out on me. I’m sure this could drag out the whole two years until it’s finally paid off.

3 years ago

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Reply from byte

Hi Lesha. We are sorry to hear your Byte experience has been less than amazing. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get those additional aligners. Due to the at-home nature of Byte treatment, it is crucial for our team to have the most recent photos possible, to be able to successfully determine what steps to take next. We understand your frustration and know that waiting for new aligners is not ideal. We want to assure you it is never our intention to give anyone the runaround and we are working hard to get your smile back on track. If you have not heard back from our customer care team, please give us a call at 877-298-3669.

Sep. 21st, 2021

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LaBelle Truong Phoenix, AZ

The company is very clingy when you express interest and will check in with you daily to make sure you receive and send back the mold kit. But once you purchase the aligners, all support goes out the window. I had purchased the protection plan, and I lost a pair of aligners, emailed them on July 25th, and it wasn't until August 16th that they finally put in an order for a replacement for me. And this only happened after I called and emailed several times and had to threaten to request my money back that they finally responded. Seriously, if you need any support, don't count on it, even if you've purchased their protection plan. This is a terrible company. To make it worse above all, it appears the aligners are made with really cheap flimsy plastic. The replacement I finally received is made of tougher and firmer material than the original ones. The originals don't seem to fit my lower teeth well at all, and there's air gaps no matter what I try to do, and I've tried all their suggestions. I really don't know how this company has so many good reviews. Perhaps it's because they pester you to leave a review before even receiving your aligners and bribes you with free products in exchange.

3 years ago

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Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist in making sure you are on the right track! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 21st, 2021

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Tania M Franklin, MI

I've had a very poor customer service experience with Byte. I found the person who signed me up for the aligners very pushy, to the point of annoying me into purchasing (reaching out multiple times a day until I agreed) but now that I am doing the treatment and having trouble, the response time is unbelievable. My emails go unanswered for almost a week at a time, and NO skilled medical professional is available on the day you need them. Byte is not cheap and I feel like this has been a total waste of my time and money. I was supposed to be done with my aligners 10 days ago but I now am having to go back to the middle of my treatment due to the advice given to me by their customer care team, which are NOT orthodontists or individuals with any sort of training.

3 years ago

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Reply from byte

Hi Tania- thank you for taking the time to share this feedback. We want to make sure each customer is supported throughout their entire treatment. Our Care team is here and trained to answer questions and get our customers connected with our licensed Professional Care Team when needed. Our goal is to get each customer to their new smile in the safest way possible, which, at times, requires backtracking. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns, please give us a call at 877-298-3669 and our team would be happy to assist!

Jul. 29th, 2021

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Tiffany Turner Greenville, NC

I signed up for Byte a few months ago. I promptly received my kit in the mail. I did the impressions of my teeth and sent them back. About a week later, my Byte Customer Service Representative contacted me with an awesome 3D model of how Byte aligners would straighten my teeth. I immediately put my $349/down and signed their $85/month contract. A few days later, I get an email from my Byte Customer Service Representative that they need another set of teeth impressions before making my aligners. I thought to myself no problem. It was at no cost to me. I redo the impressions and send them back. Shortly after, my Byte rep texts me to log in my Byte account and approve my treatment plan again. I do that. About 3 or 4 weeks later, I receive all my aligners in the mail. I notice I only received one set for my bottom teeth, but 13 sets (1 set/week) for my top teeth. The problem is ALL my top teeth are STRAIGHT with NO spacing issues! I have a very slight, unnoticeable overtime. It's my bottom teeth that have spacing issues, but they literally sent one aligner for my bottom teeth. Naturally, I was upset since I informed Byte I was interested in correcting my bottom teeth. For one, my aligners didn't match either treatment which showed that my bottom teeth would be straightened and spacing issues fixed. I contacted my Byte representative several weeks ago and STILL haven't received a response. I've attempted contact on several different occasions. I also contacted the main customer service number and "they'll have someone call me back," but they never do. I emailed the main Byte Customer Service as well. I found out that if you're a potential customer they'll promptly respond within 24-hours. If you're an existing established customer with an issue, it took 6-days to get a response. The thing is the response didn't explain why I didn't get the aligners I should have. It said Byte orthodontics make last minute decisions for the health of your teeth...blah...blah...blah. I sent another email asking for further clarification and that was 11-days ago. Again, no response. So, here I am with aligners that I don't need and I'm out $2K to Byte. Oh, and let's not forget I now am out several grand to an orthodontist, which I should have done to begin with. For the love of God, if you're reading this, don't be an idiot like me. Take my advice and just go to a real orthodontist.

3 years ago

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Reply from byte

Hi Tiffany, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions. We understand your frustration when you do not get your concerns addressed, but we want to regain your trust and find the right solutions right away!

Jun. 15th, 2021

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Cooper

My smile looks the same as it did several months ago when I made the decision to commit to the Byte promise. My first set of aligners broke within 3 days of the start of my program. I reached out to Byte expecting excellent customer service and help fixing the problem. Well, let me say I am highly disappointed in the amount of time it took for Byte to finally decide to make a new set of aligners for me. All the while I'm still paying $100 a month for NOTHING. It has been several months since I joined the Byte family and I have yet to start my program. I am still waiting on my second set of aligners so I can finally start working on the smile I have eagerly been waiting for. I am regretting choosing Byte over other similar programs such as Smile Direct. I thought I was making the right choice with Byte but have been extremely disappointed and regret not choosing another company. I am now stuck paying for a service that has delivered nothing but frustration and failure.

4 years ago

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Olivia Danser

It is hard to get in contact with anyone who actually knows what they are doing, and they are basically a huge scam. They force you to pay for both sets of aligners as they assure you both need fixing but my week one and week 15 top aligner look exactly the same, and they dont even fit in the slightest. Since the day that i paid, it has now been 9 weeks and i still do not have a top aligner and have yet to receive the 2nd round of mold for my top aligner to fit. My bottom aligners are going well which is the only thing keeping me here, that and the thousands of dollars i paid for a bottom aligner to be the only thing that works.

4 years ago

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Reply from byte

Hey Olivia! We'd love to look into your treatment further and provide clarification with our clinicians! We have a doctor directed team of professionals that work to make sure the treatment you receive is the best one for your needs, and so we'd love to make sure everything is perfect for you. Send us an email- we'll take care of you.

Oct. 5th, 2020

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James Canata

Horrific experience and app. No follow up. I emailed and sent info numerous times to be met with a different person giving me different direction. Everytime it is like hitting reset on my complaint. I followed the plan to the exact detail. I did not get the "after" results like they stated. I tried getting resolution and it has been non-existent. I also tried asking for a refund and they do not reply. STAY AWAY!!!! RIP OFF ALERT!!!!! SCAM!!!!!! I should have followed my gut feeling and went with another company. I am so disgusted by the way the run from follow up. Once again, every time they reach out they ask for more photos that I already sent NUMEROUS times. It is exhausting. They hide the review link. I had to lie to their AI Bot and say I wanted to leave a 5-Star review and IMMEDIATELY had multiple review links. They protect their reviews by not allowing it unless it is vetted. Sad!!!!! Unethical!!!!!

6 months ago

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Reply from byte

We’re truly sorry to hear about your frustrating experience. We understand how important clear communication and follow-up is, and we apologize for any confusion caused by receiving inconsistent information. Your feedback is invaluable to us, and we take these concerns seriously. To help us address your situation more effectively, please reach out to us at bytereviews@byte.com. We want to review your experience and ensure that your concerns are properly addressed. Thank you for sharing your thoughts, and we appreciate your patience as we work to improve.

Oct. 22nd, 2024

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staci larey Fouke, AR

Unhelpful customer service and support through the whole process. Deceptive guarantees for an additional 650.00 that void for the smallest thing but these terms were withheld from me until after I purchased, and reached out with my issues I was having with my aligners. It states there are no refunds allowed, but none of this information was made available to me until I made a complaint!!!!

2 years ago

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Reply from byte

Hi, Stacy, and thank you for your feedback. It is very helpful for us to hear honest and upfront feedback. While information on our voiding and return policies is available via our website, we would also like to provide clarity on them--send us an email at bytereviews@byteme.com and we would love to answer any questions you may have. Thank you!

Nov. 28th, 2022

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Ian Smith Riverview, FL

My upper and lower teeth need straightening. When I purchased Byte I made this clear. Byte, sent me upper and lower "braces" and I was on my way. At about week 4 I realized I hadn't changed my bottom tray. I called Byte and mentioned it and they told me for the first time that my bottom teeth were too crooked for Byte. First, Byte should have mentioned this during the consultation. Second, I was charged for upper and lower braces! Absolutely horrible customer service from there on as I tried to fix the situation. I have no good words for Byte.

2 years ago

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Reply from byte

Hello Ian, thank you for sharing this review. Please note that Byte has a very strict approval policy on the intended treatment plan. We are sorry to hear you deemed as not a good candiate for lower arch treatmrnt after already receiving a DUAL arch plan. We will be happy to look further into this for you and provide further assistance, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!

Aug. 15th, 2022

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Talia Nelson Naples, FL

Not personalized customer service via email (auto-generated responses). Was unable to get my last bottom aligners for 4 months because I have chipped bottom teeth which Byte claimed to be "gaps because of fit" and kept telling me to backtrack to previous week's aligners. I have finally finished my last set of bottom aligners and due to the chipped teeth (which the aligners don't show), my bottom teeth are not fully straight. VERY UPSET ABOUT THIS.

3 years ago

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Reply from byte

Hi Talia. At Byte, we know how important communication is and we always strive to be open and transparent. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Jessica Hoffman Louisville, KY

Awful customer service. I was supposed to only receive treatment for 4 months. It has been almost a year and the gap in my front teeth isn't closed. When I reached out they had me fill out a form that took 5 days to get a response. The response wasn't thorough and when i asked questions I got multiple responses with different answers. They left out a bottom retainer, which wouldn't fix my top gap. They haven't shipped it and won't refund my money so I can go to an actual orthodontist.

3 years ago

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Reply from byte

Hi Jessica, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Mary Glover Hughson, CA

The customer service at Byte disappears as soon as the payment is made. I never spoke with an orthodontist. When I had a question about getting an address for my dental insurance claim, no one returned my calls or emails. No one had checked on my progress. I need my retainers but no one has been in touch with me so I would like my money back for those. My dentist is now worried about my teeth because your program has ruined my Byte. Please call me. No one ever returns my calls or emails.

3 years ago

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Reply from byte

Hi there, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist. If none of our representatives are available, please select the callback option so the next available representative can give you a call back. If you are having trouble connecting via phone, please send us a direct message on Facebook.

Mar. 16th, 2022

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Eric Curtright Lake Worth, FL

Very POOR service AFTER I paid in full. My treatment did not work at all. I spoke with advisors for 5 months sending in weekly picture showing NO changes were occuring. I am very disappointed with the product. I finally received a refund 10 months after I started the treatment. Also, I had to call multiple times and send multiple emails to get the refund. I even had my bank start a dispute because BYTE said they sent my refund but my bank showed no record of the refund. Two months later my refund was deposited. This was a TERRIBLE experience overall.

3 years ago

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Reply from byte

Hi Eric, we are sorry to hear that your experience was anything less than amazing. We are dedicated to each customer's smile and work hard to do everything we can to make sure those final results are achieved. We'd love to get further feedback from you, as we are always working to improve our processes and communication. Please give us a call at 877-298-3669.

Mar. 11th, 2022

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Jacob Chirlin Littleton, CO

while the beginning process was smooth, they moved my teeth and the end result created significant problems in my bite that they couldn't correctly assess via just looking at photos I would email them. I had to go to a dentist to tell me about the issues and then they refused to stand behind their money back guarantee and I needed to get an orthodontist to write a letter that explicitly recommended I cease treatment with Byte for my dental health before agreeing to refund my money. I now need to start over with the orthodontist and Invisalign to fix the issues Byte created.

3 years ago

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Reply from byte

Hi Jacob, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Jamie Saint Joseph, MO

Before purchasing my aligners, people from byte were reaching out to me constantly. Too much. Just driving me insane with calls, texts, emails. I finally purchased, and after that I never had a single person reach out to me and never received any correspondence back. The treatment plan didn't have the same end results as they had shown, but I couldn't reach anyone to resolve. Waste of money!! Once you purchase and pay in full they no longer care to communicate.

3 years ago

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Reply from byte

Hi Jamie, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 10th, 2022

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Shalom Herriman, UT

This is absolutely the WORST company I had ever encountered. They gladly took my money and delivered on ZERO of their promises a YEAR later. They seemed lovely at first, but the second you sign on the dotted line, they treat you like garbage and ignore whatever you say. Their predicted plans are SO FAR off it's criminal. I really wish I went with someone else. Check out the ByteMeSucks website to see for yourself how many people they have marginalized. Bytes "guarantees" are about as flimsy as rice paper, their aligners are cheap plastic, and break often.

3 years ago Edited March 23, 2022

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Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 10th, 2022

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Liliana Columbus, OH

The aligners didn't fit properly. There are so many areas that have a visible gap between the aligners and my teeth. It also can't be pushed all the way up. So whenever I talk, I can feel then pushing against each other unnaturally. I did reach out to the company and it took them weeks to respond to me. They will not refund you for bad work and make the process of getting it fixed, difficult. I didn't bother because if their initial work is any indication, the second batch will also be terrible.

3 years ago

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Reply from byte

Hi there. We are sorry to hear that your aligners are not fitting properly. This is definitely something we want to have our team look into. At Byte, we are dedicated to doing all we can to get you the smile of your dreams. Please give us a call at 877-298-3669 and a Byte team member will take care of you and get you set up with the next steps to get you back on track! We are standing by to support.

Oct. 27th, 2021

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Nicole Osif Newville, PA

I can't wear them because there is so much excess that it cuts my mouth all up. I bought an electric nail file to take the excess off, because it aggravated my arthritis too much, filing week1 down so much, but still had too much excess. I have not had the chance to use the electric file, and am frankly annoyed that I paid so much and have to make such adjustments. Customer service told me to use the tiny file provided with kit when I explained this problem. Obviously, that was no help at all.

3 years ago

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Reply from byte

Thank you for your feedback, Nicole. We can understand your frustrations. We would like to provide some insight into adjusting the fit of the aligners. Trimming and adjusting aligners is a common practice throughout clear aligner therapy. When a customer seeks a chairside experience with clear aligners at their local dentist, the dental assistant or hygienist will adjust the aligners as needed for comfort. When a customer pursues a remote clear aligner company, it is their responsibility to adjust the clear aligners as needed. When there are areas that cause discomfort, we kindly ask that the aligners be trimmed or filed down. If there’s any excess material, you can use small scissors to cut it off, and then use an emery board to file the new edge. We want to do what we can to help. If you have any questions or concerns give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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T. Y. Riverside, CA

My teeth are straighter, but Byte is terrible at everything else they do. Their treatment cuts corners, cuts my mouth and takes way to much work on my part to make the aligners fit properly. Their customer service is non-existent until you threaten to dispute charges. It took over 2 weeks to get answers about treatment and all they do is "apologize for the delay." Instead of fixing it. Their advertising is misleading in multiple ways - primarily product photos, and also promises of 24/7 customer service that does not exist at all.

3 years ago

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Reply from byte

Hi there. We are sorry to hear your Byte experience has been anything less than amazing. Our goal at Byte is to get you your dream smile in the safest way possible. We work with our licensed orthodontists to create treatment plans that will give our customers the smile of their dreams. We want to make sure our customers feel taken care of through every step of their Byte journey and we are sorry if you have not felt that. We want you to know we hear you and appreciate your feedback. If you have any questions please give us a call at 877-298-3669 during normal business hours, MST. Our customer care team is standing by to support you.

Oct. 12th, 2021

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TABITHA RUTLEDGE Fairburn, GA

because my trays dont even fit. i called and talk to someone and i have even sent emails and have not heard anything back i am asked to do this review and yet i cant even get the help that i need. i am upset and not happy at all because i paid all this money to get my teeth straight and i cant eve wear my trays and i have not gotten a response at all

3 years ago

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Reply from byte

Thank you for your feedback, Tabitha. We understand he importance of getting the support you need throughout treatment. We want to make sure you can get the assistance you need. Please give our team a call at 877-298-3669. We are standing by for support!

Oct. 6th, 2021

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Matthew McManus Nolensville, TN

It's been a total disaster. My teeth began to separate so they sent me new aligners but only for the bottom. Then after weeks I received both new upper and lower aligners and the second weeks set was deformed so bad I couldn't tell upper from lower and of course they weren't close to fitting. I skipped to 3rd weeks but don't believe they will fit either after trying them on a day early. I'm this close to giving up and losing all of my money for nothing. Highly pissed off

3 years ago

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Reply from byte

Hi Matthew. We want to help and make sure you are on track towards your dream smile. We hear you and know that the process of waiting to get new aligners can be frustrating. Please give our team a call at 877-298-3669 during normal business hours, MST. Or shoot us an email at support@byteme.com so our customer care team can work with you to figure out the best next steps in your treatment plan.

Oct. 12th, 2021

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Katie Maloney Arroyo Grande, CA

First set didn't fit my bottom teeth. Replacement set after paying for insurance coverage, they didn't send me a bottom set. According to them, they were not moving my bottom teeth, which is ridiculous. 1) because I have crooked bottom teeth and 2) if you move the top, you need to move the bottom too. I am not chancing it by wearing these things to mess up my mouth. Expensive lesson learned. Was invited to a zoom call to discuss the issues, but the person never even looked at my mouth, so why bother having a zoom call? Could've just read her script to me over the phone.

3 years ago

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Reply from byte

Hi Katie. We are sorry to hear your experience has been anything less than amazing. We would love to look into this further and see what we can do for you. During Byte treatment our goal is to do all that we can to give our customers the smile of their dreams. Please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to discuss this further and provide any clarification that we can. If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 22nd, 2021

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Tim Quagliarello Hoboken, NJ

Beyond terrible customer service. While considering purchasing Byte I had a customer sales rep reaching out to me near daily. From the moment I purchased the product everyone disappeared. It takes a week or more to even get a response. There’s no real concerted effort to follow up and check in besides a generic email. No customization or attention.

3 years ago

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Reply from byte

Hi there, we want to make sure you feel supported throughout the Byte journey. After purchasing the treatment plan, we check-in about ever 2 weeks via email. By responding to these emails, you are communicating directly with our Customer Care team. They are here to help get each customer to those projected results. If you'd prefer to speak to someone via phone call, we are here Monday-Sunday during normal business hours MST at 877-298-3669. We'd love to help!

Sep. 22nd, 2021

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denisa hodzic Columbus, OH

I've called twice now and still haven't gotten any feedback. My experience with Ethan ( customer service ) was not bad at all. He was probably the most helpful, but whoever is supposed to reach out to me, has not. My last day of wearing the top aligners was today and last week for the lower. I'm very frustrated, especially since my teeth are not what I expected them to be. I understand everyones teeth move differently and if mine aren't done with the treatment, but again, no one has reached out to me. Not worth the money at all. Would've rather spent money on braces elsewhere.

3 years ago

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Reply from byte

Denisa, we appreciate your feedback, as we are always looking for ways to improve every customer's experience. We want every customer to love their smile at the end of treatment. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. If you are still needing help, please give us a call at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

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Linda Payton Chesapeake, VA

This product didn’t work for me and caused me a lot of pain and headaches that continue today. I have been promised a refund, I followed the instructions and returned all of the supplies and attempted to sign the General Release but it wouldn’t open on my iPad. When I reached out for added assistance with the General Release, all I’ve gotten is more resistance and honestly I don’t need the stress. I did what was asked of me and to not issue a refund is bad business which is what I will report to the Better Business Bureau and anyone looking for this type of product.

3 years ago

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Reply from byte

Hi Linda. We would be happy to talk to you more about this and provide any clarification we can. We want to make sure everything is being taken care of and that all your questions and concerns are being addressed. Please give our team a call at 877-298-3669 or send us a message on Facebook so we can further assist.

Sep. 20th, 2021

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becky bjorklund Saint Michael, MN

Terrible communication after purchase. Slow communication after you have paid and committed. There should definitely be a check in before week 15 so your treatment plan isn't backed up to nearly starting over if you have go backward. If air gaps are so "common" make that known before purchase. People depend on the timeline first given for events they may be fixing their teeth for. Overall I feel lied to and paid a premium price for a product that isn't any different than any other aligner system in the industry.

3 years ago

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Reply from byte

Hi Becky-Every customer's smile is so important to us, and we want to make sure to get them to those projected results in the safest and quickest way possible. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Every smile is unique and therefore shifts in different amounts of time. We do understand that any extensions to treatment time can be frustrating but we are always working to ensure that our customers experience is as smooth as possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 10th, 2021

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Heather Whynot Tacoma, WA

The customer service and response has been horrible regarding my insurance. I was told I would be covered and now my insurance is telling me that the tax ID for them doesn’t exist and they will not cover me now. I tried contacting them and never received a response for that. I tried sending an email when one of my aligned got damaged and never received a reply. This has been the worst experience.

3 years ago

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Reply from byte

Hi Heather, thank you for taking the time to share this feedback with our team! It is important to us that every customer is supported throughout their whole treatment, so we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 26th, 2021

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Cheryl Palmquist Camano Island, WA

Byte representatives do all they can at the beginning to rope people in but as soon as I had an issue about treatment and the lack of progress, they delay tremendously on their response to me. I reached out before Christmas regarding my treatment. Iy is now mid February and still no progress, just back and forth nonsense. I asked to speak to a supervisor and they ignore that request. Do yourself a favor and go through a dentist for aligners.

4 years ago

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Reply from byte

Hello, thank you for leaving this feedback. We always work our best to improve on our customer experience. Please note due to a higher than normal volume we have been encountering some minor delays in our response time. We understand this is less than ideal, however, we are working out best and staffing up to get to every customers question or concerns as soon as possible. We have since got our response times back into the 24-48 hour time frame between emails. We want to look further into this for you, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support.

Aug. 16th, 2022

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Edward Jacobs

Sent me aligners that don't fit and its been a nightmare getting help. I now have a box of aligners sitting that can't even be used by me. I requested a refund or AT LEAST to cancel the payments and quit the program but they requested note from Dentist. I had nothing but good things to day but once you guys receive your money and we sign the contract, no one cares anymore afterwards.

4 years ago

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Reply from byte

Hi Edward! We'd love to look into your treatment- please reach out to our support so that we may look into this for you. Per our guarantee, as we are a custom medical treatment, we cannot refund you once your order has been placed. However, we will make sure to get you on track no matter what.

Oct. 5th, 2020

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Erin

I am getting the run around. Received confirmation email that bottom slingers were being processed in July and nothing. Answering same questions one and over.

7 months ago

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Reply from byte

We're truly sorry to hear about the delay and the lack of clear communication. We understand your frustrations. We'd be happy to review your case and get you the information you're looking for as quickly as possible. Please feel free to reach out to us at bytereviews@byte.com, and we'll work to resolve this for you. Thank you for your patience.

Sep. 10th, 2024

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Dai’Sha Berry

Byte miscalculated my bite and nearly messed up my ability to bite down. Luckily I caught this error, but Byte customer service blatantly refused to respond to my requests for discount.

9 months ago

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Reply from byte

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered and the subsequent frustration you faced with our customer service. Ensuring a safe, accurate, and effective treatment is our top priority, and we regret that this was not reflected in your experience. We strive to provide prompt and helpful customer service. Please contact our team directly at bytereveiws@byte.com so we can address your concerns and work towards an appropriate resolution. Your feedback is invaluable in helping us improve our services and ensure better experiences for our customers in the future. Thank you for bringing this to our attention.

Jul. 1st, 2024

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Krista Schram

This company is such a waste of money. Their product caused excessive gum recession and after spending thousands for all the aligners and another grand for the « guarantee «  when I lost a retainer they voided the entire warranty and refused to send me a replacement despite me asking several times if I could just pay for it out of pocket. They have no customer service and I’d never work with this company. I switched to Invisalign and their retainers are amazing! And so is their service!

6 months ago

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Reply from byte

Thank you for sharing your experience, and we're truly sorry to hear that things didn’t go as expected. We strive to provide quality service, and we apologize if that wasn’t your experience. If you’re open to it, we’d be happy to review your case and do what we can to help. Please reach out to bytereviews@byte.com, and our team will take a closer look and follow up.

Sep. 23rd, 2024

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Tammy Wilson Corbin, KY

The aligners were somewhat effective, however, teeth have shifted with continued use of a night retainer. I had difficulty reaching Byte customer service and paid for 5 years of aligners. I have attempted to reach Byte multiple times to no avail. DO NOT WASTE YOUR MONEY!

2 years ago

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Reply from byte

Hello Tammy. At Byte, we know how important communication is and we always strive to be open and transparent.
We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team.  They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at  (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jan. 16th, 2023

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Kristine Crown Point, IN

Caused extreme pain and nerve damage to my front tooth. I now have to have a root canal to fix the high sensitivity of that tooth and the discoloration that occurred. My front tooth is now grey. At that point I stopped using there products, asked for a refund which I have not received and I'm still being g billed every month.

3 years ago

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Reply from byte

Hi Kristine, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Stephanie Heguy-garza Denver, CO

It's very difficult to get any support after you buy the retainers. I had issues with them my teeth moving in one day and after wearing the final retainers my teeth were still not where they needed to be. The told me to go back and wear retainers from weeks before just give me the run around.

3 years ago

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Reply from byte

Hi Stephanie. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.

Mar. 28th, 2022

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Shabria Martin Evansville, IN

Not satisfied with my treatment plan, the way my teeth have moved not customer service. Didn't even get to finish my treatment plan and they don't give refunds. I wasted over $2,000 to still have crooked teeth and an unfinished treatment plan.

3 years ago

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Reply from byte

Hi Shabria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Budi Setiawan Irvine, CA

I have a bad result. I have done using aligner until #15. Due to un positive result, byte asked me to back track using number 4 which is I didn't expect back track. Overall I'm not satisfied with the result and waste my money.

3 years ago

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Reply from byte

Hi Budi, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

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Pauline Jordan Jackson, TN

This company is the WORST! I hate it and if I could report them to someone, anyone I would. There is NO WAY to get ur money back if this product doesn't work for you. I have legitimate medical proof and they completely DENIED any refund! My advice: RUN!!!

3 years ago

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Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Dan Sherman Oaks, CA

Customer service is TERRIBLE. Incredibly slow shipping rates. Every single package had to be resent because I never received it. They kept mixing up mine and my boyfriends sample and then throwing them away. We had to redo the initial impression kits 4 times because of this.

3 years ago

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Reply from byte

Hi Dan, we are sorry to hear about the mix-up! We want to make sure everything stays accurate on every customer's account to avoid any issues. With any further concerns, please give us a call at 877-298-3669.

Mar. 11th, 2022