OneGuard
8.0
Overall Score
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Verified Customer
Review Source
Michael Snyder Keller, TX
Grace Heat & Air was great as usual. They did find a repair issue this time during a winter tune-up. I wasn't very happy that one Guard charged me another service call when the technician was already here on an already paid service call.
1 year ago
Reply from OneGuard
Dear Mr. Snyder, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Carey Schenkenberger Chandler, AZ
Very responsive on straight-forward, non complicated repairs. Major repairs requiring replacements or next level approvals add several days/weeks to the process. Need an experienced contractor in those cases who know how to work with Home Warranty companies on the process.
1 year ago
Reply from OneGuard
Dear Ms. Schenkenberger, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Jeff Phoenix, AZ
One guard is very easy to use and in my opinion is affordable given the level of service. I've been very pleased with the vendors that one guard works with and their performance and timely manner in maintaining my home
1 year ago
Reply from OneGuard
Dear Jeff, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Our utmost priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Ryan Glendale, AZ
Easy to understand website and application. Fast, timely and good service received from their vendors. We've been a customer for over 6 years and have never had an issue getting things taken care of timely.
1 year ago Edited July 6, 2022
Reply from OneGuard
Dear Ryan, Thank you so much for the 5 stars and providing important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction and servicing our valued homeowners as quickly as possible is our number one priority, and we always appreciate the opportunity to help. We are also available 24 hours a day, 365 days a year, if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Larry Glendale, AZ
Service tech for our dryer sent by them was an exceptional technician and went above and beyond in repairing our dryer. Nothing at all like our previous home warranty service.
1 year ago
Reply from OneGuard
Dear Larry, Thank you so much for the 5 star review and sharing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 3rd, 2021
Verified Customer
Review Source
Kara Huff Laveen, AZ
As a homeowner I am so grateful for my OneGuard home warranty. They always come through when I am in a bind like I was last month when my AC went out. It was a sense of relief knowing that it was covered.
1 year ago
Reply from OneGuard
Dear Ms. Huff, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love to hear about your experience and the value you find in OneGuard. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 9th, 2021
Verified Customer
Review Source
Wayne Johnston Gillette, WY
Called to have someone check and fix my masterBathroom fan for removing moisture and they came out and said the vent was plugged and he was a electrican and that I would need a ac guys look at it because it involvesl duct work. I had told him that I thought the bearing was going bad in the fan and it had no suction but he said the vent was plugged and left. He was a nice guy but it still cost me $75.00 dollars and still not working. I blew air from the roof vent and a strong blasst came out. STILL NOT FIXED. SO NO IAM NOT HAPPY.
1 year ago
Reply from OneGuard
Dear Mr. Johnston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, OneGuard covers mechanical breakdowns that become inoperative from normal wear-and-tear conditions. Upon the most recent appointment, the contractor reported to OneGuard that components were tested, and no mechanical malfunctions were found with the master bathroom exhaust fan. OneGuard offered the option of a second opinion, however the service request was canceled as requested on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information . OneGuard Home Warranties
Jul. 13th, 2021
Verified Customer
Review Source
Mark Wissmann Scottsdale, AZ
Had issues trying to get dishwasher replaced, when requesting service the site does not show the package I have and replaced a built in microwave because basic package said miss you issue wasn't covered when it actually was. Now I have to go through getting a claim after the fact.
1 year ago
Reply from OneGuard
Dear Mr. Wissmann, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Glynn Gordon Wittmann, AZ
We have used One Guard for over a year now and find them to be very easy to work with. Their response is very prompt and the vendors they use are professional and well qualified
1 year ago
Reply from OneGuard
Dear Mr. Gordon, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our professional and courteous service contractors. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Victor Granados Litchfield Park, AZ
Great customer service and have been very helpful in my overall process of taking advantage of the savings in their services. I have not had any issues and look forward to continue to maintain my house through One Guard!
1 year ago
Reply from OneGuard
Dear Mr. Granados, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most esteemed pleasure to provide you with quality service and the home warranty protection you deserve. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
MS Huffman Carrollton, TX
I have only had one issue with them that I wasn’t able to work out. I have had to use them 4 times in 4 months and were pleased with the service. All the contractors have been professional and nice . They have also been on time.
1 year ago
Reply from OneGuard
Dear MS Huffman, On behalf of the entire team, thank you so much for the 4 star review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service to the completed repair, and it is always our most distinct pleasure to assist. We appreciate your feedback as it aids in our constant pursuit to improve as a leading home warranty provider. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. Thank you for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
May. 20th, 2021
Verified Customer
Review Source
Laura Spier Phoenix, AZ
They have treated us very fair so far. One hiccup with AC company that their tech gave false information about our unit caused them to end our contract. But I contacted the AC company and they cleared it up with One Guard. They were in the wrong.
1 year ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Spier, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Bradley Eads Allen, TX
Only reason it isn’t a 5 Star rating is the amount of time it took from opening ticket to getting the inspection of repair. I am fortunate this time that the technician had what was required to correct issue on his truck. Otherwise I would have been looking at another 3 days minimum for repair
1 year ago
Reply from OneGuard
Dear Mr. Eads, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Lawrence Noga Surprise, AZ
So great on selecting contractors whether maintenance like AC tuneup or mechanic issues like garage door openers. We’ll keep using services other than just break down issues.
1 year ago
Reply from OneGuard
Dear Mr. Noga, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 6th, 2021
Verified Customer
Review Source
Katheryn Williams Peoria, AZ
Paul C took the call and made the requested changes to the account in minutes. Thank you. I had called three months ago but apparently that rep did not change my name or anything. Good job Paul C. Great customer service
2 years ago Edited June 15, 2022
Reply from OneGuard
Dear Ms. Williams, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Mar. 30th, 2021
Verified Customer
Review Source
Lindsay Goodyear, AZ
I have been satisfied with OneGuard with the exception of dealing with an unprofessional service provider and not being able to have a different service provider come to my house unless I paid for a new service call. I did pay the fee because I can not trust the company and have a gas leak due to their mistake.
2 years ago
Reply from OneGuard
Dear Lindsay, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and the testimony and value you find in the services we offer, is exactly what we strive to do. Please know we cannot locate a OneGuard service plan under the name provided, and we would be happy to review your situation firsthand, and you can respond through the site or email us at [email protected] On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties.
Mar. 30th, 2021
Verified Customer
Review Source
Dan Nelson Colleyville, TX
Easy to request. No run around or waiting. They also allow me to customize my policy the way I need it - which includes a salt pool, a mother-inlaw building, etc. We are so happy!
2 years ago
Reply from OneGuard
Dear Mr. Nelson, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and service that exceeds your expectations, and we are thrilled to hear about your satisfaction with the services we offer. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 9 years and look forward to serving you for many years to come. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
Gregory Price
I have used OneGuard Home Warranty for over 11 years. Customer service is excellent they always listen to what problem you have with your house and direct the correct technician or company to come and solve the problem.
2 years ago
Reply from OneGuard
Dear Mr. Price, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 11 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties
Nov. 12th, 2020
Verified Customer
Review Source
V Patterson
I have called him out twice and twice they've showed up and they said and fix the problem. In the past I've had houses with other warranty companies, I will only go with one guard now.
2 years ago
Verified Customer
Review Source
KW Jones
The reps are friendly and warm, knowledgeable, and very helpful and professional. I feel like they care! And they act quickly for solutions. And my problems have been addressed with quality service providers each time.
2 years ago
Verified Customer
Review Source
D.G.
I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.
2 years ago
Verified Customer
Review Source
ROBERT TOWNSEND Lewisville, TX
We always receive a quick response and resolution.
2 months ago
Reply from OneGuard
Dear Mr. Townsend, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jan. 10th, 2023
Verified Customer
Review Source
Alethea Ross Plano, TX
Responsive to my need. Water heater went out during thanksgiving.
2 months ago
Reply from OneGuard
Dear Ms. Ross, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jan. 10th, 2023
Mike Barris Chandler, AZ
OneGuard is highly responsive to client needs. The OneGuard app is easy to use and allows for quick notification of issues. Response times have been outstanding. On my last call to OneGuard, Christopher S was the representative and provided excellent service, helpful guidance, was professional and courteous, and resolved the issue quickly and fully.
8 months ago
Reply from OneGuard
Dear Mr. Barris, Thank you so much for the 5 star review regarding your customer service experiences using the OneGuard app for your service requests! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We agree! Christopher goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 8th, 2022
Review Source
Carol Wolford Keller, TX
I have used your company/service a few years and have been very satisfied.
I want to compliment in the sales department, Chris S who helped me today renew my policy. He was so courteous, friendly and so thorough that I so appreciate.
Chris S is an asset to your company and I feel his Customer Service was excellent. Thank you Chris in helping me renew for another year!
9 months ago
Reply from OneGuard
Dear Ms. Wolford, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Chris provides excellent customer service, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 6th, 2022
Pam Surprise, AZ
I have not used any of the company's services or backups yet, except to obtain the home warranty. As a recent widow my neighbor, also a widow, advised me to take advantage of this service so that I am not hit with huge bills due to system or appliance failures on my reduced income. Cynthia F talked me through the process of signing up and answered my questions. She was very helpful and fun to talk to.
9 months ago
Reply from OneGuard
Dear Pam, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 5th, 2022
Review Source
Sue Raymond Missouri City, TX
We called to add pool equipment service to one of our 3 accounts with One Guard. Paul C was very helpful, explained the coverage and processed the payment.
Paul C pointed out one of our accounts was eligible for early renewal discount. I was very pleased that Paul commented on the long term customers we have been. He also linked our 3 accounts for easier reference in the future.
Paul C was very polite, very professional and personable. Our experience with One Guard was exceptional.
9 months ago
Reply from OneGuard
Dear Ms. Raymond, Thank you so much for the 5 star review and sharing such kind remarks regarding your exceptional customer service experiences with OneGuard Home Warranties and Paul! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. We have also shared your rave review with Paul, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jun. 28th, 2022
Om Life Chandler, AZ
I have been with Oneguard Home Warranty for years & have been so pleased with their support, coverage & contractors!
Recently Juanita R. was Extremely helpful & went above/beyond to assist me with a contractor request, thank you Juanita! Julia L. was also So very kind & helpful with a follow up call I made to Oneguard.
You all are very much appreciated!
9 months ago
Reply from OneGuard
Dear Om Life, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Juanita and Julia! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Juanita and Julia are great, and your kind words really made their day. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 24th, 2022
Review Source
Mike D Chandler, AZ
One guard representatives are Quick to respond to phone calls They are courteous and efficient. The technician’s always handle the problem
I talked to Chris S for the past two renewals He worked with me and is the reason I am still with One guard He said he was glad to help and I could call him anytime His personal service goes above and beyond
10 months ago
Reply from OneGuard
Dear Mike D., Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is our top priority to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. We agree! Christopher goes above and beyond to provide excellent customer service, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jun. 3rd, 2022
Review Source
Kara Lizs Tucson, AZ
I have had nothing but great interactions with OneGuard. My conversation today with Christopher S was wonderful. He helped me with my renewal and some changes I needed to make. I also had some questions and he went above and beyond to answer them. Being a customer service manager, I was extremely impressed with Christopher’s skills. He hit all of the points I check for and train on perfectly!
I refer OneGuard to everyone! Special thanks to Christopher for demonstrating exceptional service while still being efficient!
10 months ago
Reply from OneGuard
Dear Ms. Lizs, Thank you so much for the 5 star review and providing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Christopher is exceptional, and he enjoyed speaking with you and loved the positive recognition. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 18th, 2022
Judy M. Carrollton, TX
Never been disappointed in the almost six years we've used OeGuard.! And we are alaways amazed at the knowledge and professionalism of the OneGuard representatives and the companies they send us. Recently worked through a delivery problem with Tina. She was patient, courteous -- and got the job done. We know we can count on "problem solved" when dealing with OneeGuard.
10 months ago
Reply from OneGuard
Dear Judy M., Thank you so much for the 5 star review and sharing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Tina is very professional and courteous, and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties
May. 12th, 2022
Altonina Maria Spencer Lancaster, TX
I am so very very pleased with JASMINE T, she was extremely helpful, very professional, knowledgeable, and defused the situation, unlike the other representatives I spoke with at OneGuard, Jasmine offered helpful information, which allowed me to obtain the repair to my ice maker, which is what I was seeking from the other representatives. With that being said, due to Jasmine's professional assistance, I may reconsider cancelling my contract with OneGuard.
11 months ago
Reply from OneGuard
Dear Ms Spencer, Thank you for the 5 stars regarding your customer service experience with OneGuard Home Warranties and Jasmine! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. Please know we have shared your comments with Jasmine and she truly appreciated the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 29th, 2022
Review Source
Robin Mesa, AZ
The monthly charge is to much !!!
Discounts should be offered to members that do not use any services besides basic, upkeep, and a maintenance check
1 month ago
Reply from OneGuard
Dear Robin, Thank you for taking the time to provide a review regarding your customer service experiences with OneGuard Home Warranties. It is always our utmost priority to provide the most comprehensive coverage in the industry and best-in-class service while keeping premium costs affordable, and we appreciate the honest feedback and we are always available if we may offer additional assistance by calling 800.414.0014. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Feb. 13th, 2023
Verified Customer
Review Source
ROBIN BIRDSONG Arlington, TX
They have always taken care of my problems in a timely manner
3 months ago
Reply from OneGuard
Dear Ms. Birdsong, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 14 years! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2022
Verified Customer
Review Source
Martha C Dean Phoenix, AZ
they are very helpful and send the perfect people for the job!!
3 months ago
Reply from OneGuard
Dear Ms. Dean, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2022
Verified Customer
Review Source
Zacharias Ebaietaka Chandler, AZ
Their diagnosis was perfect and the part fitted well. replacement
3 months ago
Reply from OneGuard
Dear Mr. Ebaietaka, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 3 years! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2022
Verified Customer
Review Source
Andrea Kristmann
Easy to submit claims and service technician are always great.
3 months ago
Reply from OneGuard
Dear Ms. Kristmann, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 15 years! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Bret Scottsdale, AZ
The service was top notch. Well done. I was pleased w/ the work.
3 months ago
Reply from OneGuard
Dear Bret, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Jerry Lucas San Antonio, TX
Always very responsive to work requests and great service companies
3 months ago
Reply from OneGuard
Dear Mr. Lucas, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
DI WANG San Jose, CA
Most exp are good. Some vendors are not that professional and resolve issues on the first visit.
3 months ago
Reply from OneGuard
Dear Mr. Wang, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Carl W Kostrzewski Sun City, AZ
I have a broken fridge that cant be fixed because neither Samsung nor warranty service will repair its Ice Box.
3 months ago
Reply from OneGuard
Dear Mr. Kostrzewski, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained the warranty process and appreciate your understanding with respect to coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Garrett Glidewell Anna, TX
Have had positive and negative experiences with OneGuard. The good was really good but the bad overshadowed it.
3 months ago
Reply from OneGuard
Dear Mr. Glidewell, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 6th, 2022
Review Source
Nuneh Grigoryan Fort Worth, TX
I was referred to OneGuard from our realtor and being new to the state I wasn't sure which companies are leading in home warranty. I compared OG with two others and OG had the best coverage and pricing. They also had only few hundred complaints on BBB v. 25k for one other carrier. As far as Melinda who was a total sweetheart on the phone, helped us choose the best coverage plan for our needs. She was extremely responsive and took the time to answer all our questions. She was always following up to see if we received her quotes and was so pleasant to speak to. I would highly recommend OneGuard for coverage and pricing and if you need to speak to a rep, definitely Melinda G!
1 year ago
Reply from OneGuard
Dear Ms. Grigoryan, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Melinda! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Melinda is very helpful, and your positive feedback and kind words really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Mar. 21st, 2022
Review Source
Joe Cervantes Las Vegas, NV
I actually had a very difficult time getting a resolution of my work request order. It just so happened that both the contractor and Samantha G, the One Guard Rep, called in at the same time. So I did a conference call. Then it got settled. Not to my satisfaction because of the contractor, not One Guard. It's all because of Samantha's dedication to her outstanding customer service. Little by little, One Guard has been stepping up it's customer service. And now Samantha has out done herself. I greatly appreciate it. She didn't know that I'm a Multi-Million Dollar Real Estate Producer here in Las Vegas. I will be sending all my new customers to One Guard for their new home warranty.
1 year ago
Reply from OneGuard
Dear Mr. Cervantes, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Samantha! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty needs. We agree! Samantha goes out of her way to provide excellent customer service, and your kind words truly made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 16th, 2022
Review Source
Linda Landry Tucson, AZ
I opted for OneGuard coverage when my old policy expired and wanted to much $$$ to renew. OneGuard had a 'service' option which covered major areas like AC/heater, plumbing, electric and my THWH. I added the pool equipment coverage. I as able to pay my fee monthly and the service fee was lower than most. The second vendor I was sent for my AC was the 2nd most important reason I renewed with One Guard (after their reasonable cost/service fee for the coverage I needed). Scott P assisted me in my renewal and answered all my questions to decide what to keep and if I needed to add any additional coverage for the following year. PS: OneGuard also covered me with individual cooling fans when the first vendor they referred me to for my A/C would not schedule me for 5 days citing a weekend and holiday (despite having 24/7 on all their online platforms). I am convinced OneGuard is customer oriented and offers the best choices in coverage to meet your needs.
1 year ago Edited February 17, 2022
Reply from OneGuard
Dear Ms. Landry, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 14th, 2022
Review Source
DZ Scottsdale, AZ
If you are considering a home warranty company…OneGuard Home Warranty is the way to go.
Our experience with OneGuard has been wonderful. The company is not only responsive, they’re trustworthy. They actually take your call and resolve your problem (not a call center person with scripted lines).
Supervisor Star P was outstanding. She was extremely professional and went above and beyond to ensure that we were taken care of from start to finish. First class support!
FYI. We had been paying premiums with another service (American Home Shield) for years, only to have the most frustrating, negative experience when we actually submitted a claim. I cannot stress enough how strongly I recommend that you avoid this company. Do some research…the negative reviews are not outliers…they’re accurate. They’re really bad.
OneGuard is the way to go!
1 year ago
Reply from OneGuard
Dear DZ, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Star! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Star goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 24th, 2022
Review Source
Wendy Huntington Beach, CA
We have been happy customers for over a dozen years and with multiple properties. I can say that One Guard is seriously one of the only companies we deal with that gets better over time. Case in point, Faith B is a wonderful example of customer care at its very finest. Her follow-up, patience, understanding, listening, and handling of a situation was absolutely incredible. When dealing with home issues, having a kind and caring person to work with makes ALL the difference in these situations and for that we are so grateful for people like Faith! Have to say that truly, the people at One Guard are what keep us so loyal to this company!
1 year ago Edited May 6, 2022
Reply from OneGuard
Dear Wendy, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We have also shared your rave review with Trisha. Jerry, and Luke, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Alexander F Porter Hacienda Heights, CA
I called to ask some clarification questions about our experience and relationship with OneGuard and had the pleasure of speaking with Chris S! He happily addressed all of my questions and even explained to me how my system worked and what was covered by adding the additional coverage packages for my AC unit! He was very insightful and understanding of my perspective and offered some great advice with regards to moving forward with our warranty. He concluded by outlining the benefits of pursuing a 24mo agreement, rather than a 12mo, and even though we declined his offer (and went with the 12mo contract), it was helpful to know we have options! Thank You Chris for your help and the seamless experience you provided us!
1 year ago
Reply from OneGuard
Dear Mr. Porter, Thank you so much for the 5 star review regarding your amazing customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 13th, 2021
Review Source
SewerRat CA
OK, so… several things went wrong with my service request and, realistically, I would have given OneGuard somewhere around 3 stars. I had a couple different people I spoke with give me misleading info and promise things seemingly to placate me without any noticeable follow-through. Admittedly, some of this was tricky on a holiday weekend, so maybe bump it up to a 3.5-star review.
However, at some point, I was transferred to Niquan W, who went so above and beyond that she brought the score up to a 5-star review. She honestly took a personal interest and did a bunch of extra work on my behalf sorting out a particularly… uh, “plumbing-related…” situation that was truly awful. So, I’m still pretty annoyed with how some of this went down. But this was by far the most help I’ve ever gotten from a disembodied voice on a phone in my life. I thought I could think of another, but it turns out I’m just tired and was remembering that one scene from The Matrix.
She deserves both a raise and promotion — and probably some home-made cookies, but I’m not much of a baker. Seriously, whatever she’s being paid isn’t nearly enough.
Anyway, I’m gonna get some sleep since, thanks to Niquan, I actually can.
1 year ago
Reply from OneGuard
Dear SewerRat, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Niquan! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Niquan goes out of her way to provide excellent customer service, and your kind words truly made her day. Thank you again for the opportunity! We value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
Review Source
Mel G Peoria, AZ
I’m repeating this survey well because the previous one I was disconnected before I could mention your excellent phone customer service person Toni!! Wow! Today has been a difficult one for me and well, Your company sent the company “Call us plumbing” and Andrew(the plumber) did and outstanding job , I thanked you in the survey but in this survey I wanted to Thank your CS person Toni. She was amazingly caring and professional and just a Lifesaver today. I was in a deep depression and it bursts sometimes worst than other times and today I sank deep, very deep, and as I sat in my car (repeatedly saying I hate MY Life, Your employee TONI calls me back from a disconnected call we had earlier. I know she couldn’t tell but her great attitude and cheerful CARE that threw with her voice over the phone line, Well, to say the least made ALL the difference for MY Life, for MY TODAY. Anyway, thank you Toni and Thank you One guard for hiring The best of the best
1 year ago Edited March 9, 2023
Reply from OneGuard
Dear Mel G., Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Ethan! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Ethan is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 9th, 2021
