error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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455 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
9%

Sentiment Criteria

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Emilie

October 29th, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Fred F helped me with my issue over the phone in about two minutes. Can’t beat great customer service! Thank you!

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Reply from OneGuard

Nov 19, 2020

Dear Mr. White, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and provide the peace of mind you deserve. Please know Fred appreciated the opportunity to provide you with his personal assistance, and your kind words really brightened his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Richard Nix

October 29th, 2020 Cibolo, TX

Ana was very pleasant,and understanding.

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Reply from OneGuard

Nov 20, 2020

Dear Mr. Nix, Thank you so much for the 5 star review and such positive feedback regarding your recent customer service experience with OneGuard Home Warranties and Ana! Our top priority is to provide a level of service that exceeds your expectations, and the testimony you provide is exactly what we strive to do at OneGuard. Please know we have shared your rave review with Ana and your kind words really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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William Hood

October 29th, 2020 Crockett, TX DETAILS arrow_drop_down
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I want to thank and recognize the outstanding customer service I have received from Brandon C. He has been extremely helpful, provided great and timely information about the repair process and made sure our process was on track. Brandon exemplifies the best of what customer service should be for your company!!! Thanks William Hood

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Reply from OneGuard

Nov 19, 2020

Dear Mr. Hood, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Brandon! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Brandon is incredible, and he appreciated the opportunity to provide you with his personal assistance and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rick Bierman

October 28th, 2020 Saint Cloud, MN DETAILS arrow_drop_down
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It's a great piece of mind for my out of town condo. I had some challenges with the website, but when i called in for assistance, Mr Fred F was extremely professional, friendly, and helpful. Thank You Fred!

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Reply from OneGuard

Nov 19, 2020

Dear Mr. Bierman, On behalf of the entire team, thank you so much for the 5 star review and thoughtful testimony regarding your positive customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate your feedback. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you again in the future. OneGuard Home Warranties

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dan melucci

October 28th, 2020 , DETAILS arrow_drop_down
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I have been grilling Fred F all day going over the On Guard contract. He was very knowledgeable and well informed on your product. We signed up today and look forward to a long relationship. Dan

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Melucci, On behalf of the entire team, welcome to OneGuard and thank you so much for the 5 star review and awesome testimony regarding your positive service experience with Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred is very knowledgeable about the home warranty coverage, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you for many years to come. OneGuard Home Warranties

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Charlie Fleishman

October 28th, 2020 , DETAILS arrow_drop_down
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The service is quick and professional and the service contract meets our needs. The online help from Jacob A was very positive and he took care of my request in less than 3 minutes!

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Fleishman, Thank you so much for the 5 star rating and positive testimony regarding your recent service experience with OneGuard Home Warranties and Jacob! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and efficient professionals. We are thrilled to hear this has been your experience and grateful for the opportunity to help. Please also know we have shared your rave review with Jacob and your feedback really made his day. On behalf of the entire OneGuard team and Jacob, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Mark Stevens

October 28th, 2020 Rosenberg, TX DETAILS arrow_drop_down
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Fred answer my questions and was able to help us save money on renewal policy. I'm very pleased.

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Stevens, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties and Fred! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that Fred was able to answer all your questions and saved you money on your renewal and we are honored that you have chosen OneGuard for all of your home warranty and home service needs. On behalf of the entire team and Fred, thank you again! We sincerely appreciate your loyalty and look forward to serving you for years to come. OneGuard Home Warranties

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Louis Monaco

October 28th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Response Time was great. CSR was very client focused. Minimal amount of time to get my transaction completed

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Reply from OneGuard

Nov 14, 2020

Dear Mr, Monaco, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your continued business of 9 years and look forward to serving you again soon. OneGuard Home Warranties

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Andrea Bailey

October 28th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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I was transferred through phone prompts to Alexander J who assisted me in renewing my warranty which I had received as part of a home purchase. Other than being courteous and helpful, I really appreciated the feeling of a consultation vs. the feeling of a high-pressure sale. Very refreshing! The whole process was efficient and I would recommend this warranty company.

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Reply from OneGuard

Nov 14, 2020

Dear Mrs. Bailey, Thank you so much for the 5 star review and amazing remarks regarding your outstanding service experience with OneGuard Home Warranties and Alex! Your questions regarding coverage were extremely important to Alex and he appreciated the opportunity to extend his knowledge of the warranty to ensure a seamless contract renewal. On behalf of Alex and the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you again soon. OneGuard Home Warranties

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Dina Castoria

October 27th, 2020 Davidson, NC DETAILS arrow_drop_down
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Alex J is a great service representative. Alex spoke and explained everything carefully, clearly, and to the point. He had me on/off the phone in less then 15 minutes to renew my options and contract. Thank you Alex.

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Castoria, Thank you so much for the 5 star review and awesome testimony regarding your service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you, from the first call to service to the completed repair and working diligently on your behalf to provide the peace of mind you deserve. Please know we have shared your rave review with Alex and he appreciates the commendation and having the opportunity to personally assist you. On behalf of Alex and the entire team, thank you for your loyalty and choosing OneGuard over the last 17 years! We look forward to serving you for many more to come. OneGuard Home Warranties

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braden Ainsworth

October 27th, 2020 , DETAILS arrow_drop_down
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They are fairly priced and easy to work with.

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Ainsworth, Thank you so much for the 5 star review and for sharing such positive remarks about your service experiences with OneGuard Home Warranties! Please know it is always our most esteemed pleasure to provide you with the ease quality service and the peace of mind you deserve. On behalf of the entire team, thank you again! We wholeheartedly appreciate the opportunity to serve you and look forward to assisting you for many more to come. OneGuard Home Warranties

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Michael McDonald

October 27th, 2020 Huachuca City, AZ DETAILS arrow_drop_down
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One Guard stands out as HONEST and RELIABLE in a sea of shady home warranty companies. They have saved me thousands of dollars in repair bills over the years. They are quick and efficient in coordinating repairs with reputable local businesses. Mr. Scott P, sales advisor, is personable, knowledgeable, and professional. Quite refreshing to upgrade my annual service without being "upsold" Mr. P brings a new meaning to customer service in his friendly approach.

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Reply from OneGuard

Nov 14, 2020

Dear Mr. McDonald, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Scott! Your questions regarding coverage and the contract renewal were extremely important to Scott and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide best-in class service and we truly value your continued business. On behalf of Scott and the entire team, thank you for entrusting OneGuard over the last 11 years! We look forward to serving you again soon. OneGuard Home Warranties

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AF

October 27th, 2020 Houston, TX DETAILS arrow_drop_down
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Great customer service that was provided today. Was prompt to address my concern.

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Reply from OneGuard

Nov 14, 2020

Dear AF, Thank you so much for the 5 star review and positive testimony regarding your exceptional service experience with OneGuard Home Warranties! Providing prompt service with friendly professionals is exactly what we seek to do, and we are excited to hear that this has been your experience. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and humbly look forward to serving you again. OneGuard Home Warranties

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Keith Hoeschen

October 26th, 2020 , IL DETAILS arrow_drop_down
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The OneGuard Home Warranty allows peace-of-mind when purchasing a new home. We have experienced prompt, professional service in our first year of using this company and have just renewed the contract for next year. Keith

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Hoeschen, On behalf of the entire team, thank you so much for 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Arthur J Giustizia

October 26th, 2020 Goodyear, AZ

Today I had to pleasure of talking with Alexander J to purchase a new home warranty through OneGuard. Alexander was very professional, showed composure, knowledge and extreme professionalism which giving me all the information I needed and compared all warranties with me. Although I have yet to use any part of the warranty, I did sign up for a year and hopefully if I need service, they will be as diligent and professional as Alexander was with me!!!

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Giustizia, Thank you so much for the 5 star review and testimony regarding your excellent service experience with OneGuard Home Warranties and Alexander! Our wonderful representatives constantly strive to deliver accurate information, while setting proper expectations, and we are thrilled to hear that this has been your experience. Please know we have shared your comments with Alexander and he truly appreciates the opportunity to assist you with your warranty plan and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Jessica Bruce

October 25th, 2020 Dallas, TX DETAILS arrow_drop_down
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What I like best about this company is they’re easy to reach. The phone call is always swift, but through. It was a pleasure speaking with Ana L today!

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Bruce, On behalf of the entire team, thank you so much for 5 star review and providing such thoughtful testimony regarding your wonderful customer service experiences with OneGuard Home Warranties and Ana! Our number one priority is your satisfaction with all your home warranty and home services needs and we love the positive feedback, and always appreciate the opportunity to help. Please know we have shared your rave review with Ana, and your kind words for a job well done really made her day. Thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

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George Parsons

October 24th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Had two issues on two consecutive evenings. Called and each time got excellent help from Antonio R. Each problem was repaired by 10AM the next day.

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Parsons, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Antonio! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and truly grateful for the opportunity to help. Please know Antonio loved the positive feedback and enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Norma Jean DeSpain

October 24th, 2020 DETAILS arrow_drop_down
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Responsive, professional and timely respond to requests

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Reply from OneGuard

Nov 11, 2020

Dear Ms. DeSpain, Thank you so much for the 5 star review and taking the time to share such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely and quality repairs, completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Tiffany Murdock

October 24th, 2020 DETAILS arrow_drop_down
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because they never got back with me and their communication is terrible. They also never came back to clean my couch.

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Reply from OneGuard

Oct 30, 2020

Dear Ms. Murdock, Thank you for bringing your concerns to our attention and please accept our apologies for any frustration you may have experienced regarding communication. Please know we have left you a voice message offering our personal assistance and look forward to hearing from you soon. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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Phil M

October 24th, 2020 DETAILS arrow_drop_down
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Always professional and Well run operation

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Reply from OneGuard

Nov 14, 2020

Dear Phil M., Thank you so much for the 5 star review and remarks regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and it makes us extremely happy to know that your experience has been one of positivity. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

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Ann King

October 24th, 2020 DETAILS arrow_drop_down
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Very Responsive and quality service providers

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Reply from OneGuard

Nov 14, 2020

Dear Mrs. King, On behalf of the entire team, thank you so much for 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Anonymous

October 24th, 2020 DETAILS arrow_drop_down
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I've gotten a few things fixed with hardly any trouble.

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Reply from OneGuard

Nov 25, 2020

Dear Anonymous, On behalf of the entire team, thank you so much for the 4 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and love the positive feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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Elaine

October 24th, 2020 DETAILS arrow_drop_down
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Because they have exceptional customer service.

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Reply from OneGuard

Nov 14, 2020

Dear Elaine, On behalf of the entire team, thank you so much for the 5 star rating and review regarding your service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help. Thank you again! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Karen flowers

October 24th, 2020 DETAILS arrow_drop_down
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They are very professional in handling claims.

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Reply from OneGuard

Nov 11, 2020

Dear Ms. Flowers, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution with service professionals that are dependable and accurate, is exactly what we strive for and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Karen Mullowney

October 23rd, 2020 Dickinson, TX DETAILS arrow_drop_down
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Simple to use; quick response; easy payment options

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Mullowney, Thank you so much for the 5 star rating and review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with simplicity and efficiency and we always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and humbly look forward to serving you again soon. OneGuard Home Warranties

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Kim Rathert

October 23rd, 2020 , DETAILS arrow_drop_down
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Kenneth C was awesome. So helpful and knowledgeable. Took his time in explaining everything to me.

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Rathert, On behalf of the entire team, welcome to OneGuard and thank you so much for your 5 star review and thoughtful remarks! Your satisfaction is our top priority, and we are excited about the opportunity to assist you with all your home warranty and home services needs. Please know we have also shared your review with Kenneth and he was humbled by your kind words. Thank you again for entrusting OneGuard! We appreciate your business and look forward to serving you for years to come. OneGuard Home Warranties

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Phil Tribuzio

October 22nd, 2020 Phoenix, AZ

First time using them but seems to be a great company . Alexander J was straight to the point and professional answered all my questions and made me feel comfortable making the purchase. I would recommend them. Referred by Annette H Realtor.

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Reply from OneGuard

Nov 11, 2020

Dear Phil, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and appreciate that you have chosen OneGuard for all your home warranty and home service needs. We agree! Alexander is courteous and extremely helpful, and he enjoyed offering his personal assistance to you and having the opportunity to address your service concerns. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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PKriplean

October 22nd, 2020 Peoria, AZ DETAILS arrow_drop_down
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Bradley K was very informative and very efficient. I appreciated his professionalism.

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Reply from OneGuard

Nov 11, 2020

Dear PKriplean, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Bradley! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Bradley is very professional, and your positive feedback and kind words really made his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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Anna Rose Pouliot

October 22nd, 2020 Sun City, AZ DETAILS arrow_drop_down
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The promptness and the companys that you have do the work.

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Reply from OneGuard

Nov 11, 2020

Dear Anna, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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Lily

October 21st, 2020 Sugar Land, TX DETAILS arrow_drop_down
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There is a work order for my dishwasher on this past Monday. Today is Wednesday and no one has call me. The first time I call I waited an hour, and the person that pick up hang up on me right away. I didn’t even have a chance to say hello. The second time a car while I was driving, again the call lasted 42 minutes and no one picked up. The third time I called and spoke to a lady and she told me she will get back with me while she checked with the contractor. Somehow we got disconnected, I’ll figure she would call me back since she have my number on file. No one contact me. I called again and waited about 15 minutes or so, and luckily pending pick up. He is a lifesaver. He is Courteous and professional. He insured me that he will follow up with me by tagging my case. Associates like him is the only way to build loyal customers.

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Reply from OneGuard

Nov 13, 2020

Dear Lily, Thank you for bringing this information to our attention and providing important feedback. It is always our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please be assured we have issued a check for the replacement of the dishwasher on your behalf. We appreciate your honest feedback and we are happy to hear we have maintained your faith in the wonderful services OneGuard has to offer. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Katelyn Gregory

October 21st, 2020 Denton, TX DETAILS arrow_drop_down
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I 10/10 would recommend OneGuard for your home warranty company! As a customer and realtor I have been 100% satisfied. Glynn M is THE BEST! He is always available to answer questions and to get claims resolved. I have a One Guard policy on my home and recommend them to all of my clients!

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Reply from OneGuard

Nov 11, 2020

Dear Katelyn, Thank you so much for the 5 star review and testimony regarding your outstanding service experience with OneGuard Home Warranties and Glynn! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Please know we have shared your comments with Glynn and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties

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Patricia Becker

October 19th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Alexander J was knowledgeable and helpful in helping me renew my OneGuard policy. Great job. Patricia Becker

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Becker, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experiences with OneGuard Home Warranties and Alexander! Answering your questions and ensuring a seamless contract renewal was extremely important to Alexander, and he appreciated the opportunity to offer his personal assistance to you. OneGuard always strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Alexander and the entire team, thank you again! We humbly look forward to serving you again soon. OneGuard Home Warranties

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Luz Llanes

October 19th, 2020 Austin, TX

Great customer service and knowledge! Thanks

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Llanes, Thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and knowledgeable professionals. We are thrilled to hear this has been your experience and grateful for the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties.

Verified Customer

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ELAINE L HATTEN

October 19th, 2020 DETAILS arrow_drop_down
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They are prompt, efficient, send the very best contractors out, and get the job done fast!

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Latanya Boldon

October 19th, 2020 DETAILS arrow_drop_down
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Responsive, professional service providers and reliable without surprises.

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Tracy

October 19th, 2020 DETAILS arrow_drop_down
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Great response time and variety of services

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V Patterson

October 19th, 2020 DETAILS arrow_drop_down
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I have called him out twice and twice they've showed up and they said and fix the problem. In the past I've had houses with other warranty companies, I will only go with one guard now.

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Sharon S Zuhlke

October 19th, 2020 DETAILS arrow_drop_down
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They company send reliable techs to help with the service we need

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Dianne Parkerson

October 19th, 2020 DETAILS arrow_drop_down
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I contact you Sat. AM and was not able to get a repair man out until Wed. Felt that was too long to wait.

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KW Jones

October 19th, 2020 DETAILS arrow_drop_down
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The reps are friendly and warm, knowledgeable, and very helpful and professional. I feel like they care! And they act quickly for solutions. And my problems have been addressed with quality service providers each time.

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Yvette M

October 19th, 2020 DETAILS arrow_drop_down
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They always follow through with what they say. They have phenomenal customer service.

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Brenda Southey

October 19th, 2020 DETAILS arrow_drop_down
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They were expedient and fixed our A/C in the harsh summer temps. The svc company was helpful and answered our questions regarding the operation of our u it.

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Randy & Dena Deal

October 19th, 2020 DETAILS arrow_drop_down
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OneGuard responds quickly and the service is very professional.

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Ramie

October 19th, 2020 DETAILS arrow_drop_down
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Timely response, great customer service, good rates for plans

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Sam & Patricia Cheraso

October 19th, 2020 DETAILS arrow_drop_down
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Courteous, understanding,prompt, etc. Very happy that we have One Guard

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Tony George

October 19th, 2020 DETAILS arrow_drop_down
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Technician was knowledgeable and very responsive

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Mayra

October 19th, 2020 DETAILS arrow_drop_down
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They are quick and easy to work with. They get ahold of a company as soon as they can.

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Michael Irwin

October 19th, 2020 DETAILS arrow_drop_down
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good response, courteous and prompt response.

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Reply from OneGuard

Dec 01, 2020

Dear Mr. Irwin, Thank you so much for providing OneGuard Home Warranties a 5 star review and such positive feedback regarding your customer service experiences! Our top priority is to provide a level of service that exceeds your expectations, from the first call for service to the completed repair, and we always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Connie Niedzwiecki

October 19th, 2020 DETAILS arrow_drop_down
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Always willing to help and they follow up. My rep is great!

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Dinesh Lulla

October 19th, 2020 Keller, TX DETAILS arrow_drop_down
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Had a wonderful experience when trying to resolve an issue we were having with our dishwasher. Sara S and Jerry B did an excellent job and was able to help me in my unique situation. Recommend going with OneGuard as they go above and beyond.

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Reply from OneGuard

Nov 11, 2020

Dear Dinesh, On behalf of the entire team, thank you so much for 5 star review and providing such thoughtful testimony regarding your wonderful customer service experiences with OneGuard Home Warranties, Sara, and Jerry! Our number one priority is your satisfaction with all your home warranty and home services needs and we love the positive feedback, and always appreciate the opportunity to help. Please know we have shared your rave review with Sara and Jerry, and your kind words for a job well done really made their day. Thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties