OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.
OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.
OneGuard was acquired by American Home Shield in 2016.
OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.
OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.
The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.
The Sentinel Plan also has optional coverage for additional major appliances.
The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:
As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.
The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.
OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.
OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:
While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.
OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.
OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.
Horrible experience and is still going on. No refrigerator for 3 months and still not working. Freezes everything in the refrigerator. Have had to dispose of everything several times and after several(7) still not working. Company doesn't seem to be in any hurry to resolve the issue. I will be moving on.
Reply from OneGuard
Sep 28, 2020
Dear Robert, Thank you for taking the time to provide OneGuard with important feedback and allowing us the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. We confirmed the refrigerator repairs have been completed, and please let us know if you need additional help. Thank you again for your patience throughout this process. Please know we truly value your business and sincerely hope to restore your trust in OneGuard and the great service we offer. OneGuard Home Warranties
Our home warranty advisor, Alexander J, went above and beyond to help us with our home warranty renewal, and was even able to upgrade us! He was extremely professional, covered all of our questions, and followed up with emails explaining. the coverage immediately. We definitely recommend One Guard!
OneGuard always impresses with excellent contractors to outstanding customer service. Bradley K took my call today and he was great! I felt like I was talking to a friend, rather than a phone agent.
Your rep(Alexander J) he knew exactly what I was trying to do and purchase. He explained everything well and had a great attitude throughout the explanantion. He convinced me that to add these warranties I would be happier.__
While comparing home warranty services and prices, the gentleman we talked to in HomeGuard was very professional and provided us with personalized advice and great expertise. Nothing compared with other companies we had contacted, which helped greatly in making our decision to go with OneGuard home warranty.
great service, no hassle with needed repairs
I use them for my Buyers and have had great response. They also were quick to respond to me and got my A/C fixed quickly so yes I bought myself a warranty!
Service was performed quickly and work was complete within a couple of days of notification.
Reply from OneGuard
Nov 14, 2020
Dear Anonymous, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving for years to come. OneGuard Home Warranties
They ask for constructive criticism. They listen to what their customer is saying about the job performance of technicians and the companies they work for.
Attention to detail. I feel they do a great job.
They've Always done what they said and always in a timely manner
Quick response by exceptional tradesmen.
The company that came to fix my AC fixed it on Friday but by Saturday, it completely broke down. Condenser motor broke. Could not get thru to company so called Home Advisor,
They denied a claim that should have been valid. They then called us to tell us they would send us $200 to cover it, then never sent the check. Another time, used their concierge service. They had blatant conflict of interest with companies they were recommending.
The worst experience ever with One Guard. Have never been passed around from different sections than with One Guard. Three weeks without an refrigerator ridiculous. They had an excuse for everything, never being able to get a truthful answer. Each section passed the buck and blamed another section for the delay. Their promise to work quickly was a farce. I was never able to talk with someone in charge. I was told I had to contact them by email. I will never recommend One Guard to anyone. I live in a community where people are always looking for home warranty companies. I will warn them about One Guard whenever I can. If I could rate with 0 stars I would. Enough said, not a OneGuard fan. I will post bad One Guard review on Yelp, Google and every review I find.
Quick response, professional, understanding and kind, efficient with scheduling.
Answer you request right away, good service
One Guard gives fast, efficient service to the policy holder.
Always refer very good companies to solve my problem or provide maintenance requirements. Response is timely.
They are available when you need them
Was informed who was coming, timeframe of arrival time, and had emails, phone call form the technician.
C & P Jones
Timeliness and attention to matters
Fred was super helpful and professional. He helped me to Get my coverage renewed. I appreciated him very much ! I recommend OneGuard to friends and families.
One Guard is awesome. Anything I have called about has been taken care of. Ana was very polite and helpful.
As reputable AZ local warranty company, Oneguard provides the customer friendly service to its warranty members. Unlike crooked nationwide companies such as American Home shield, Choice etc, Oneguard does not refuse to repair breakdowns with the unreasonable schemes. Fair, Reliable company.
Alex did a great job explaining the Warranty that I was looking at signing up for
It’s my first year in my home and OneGuard has Alleviated a lot of stress. I’ve used their services a few times and it makes like so easy. Fast quick service! Everyone in their customer service department is fabulous especially Alexander J. Other companies should take note on their fast response times.
Alexander j did a great job for me today. Wish all customer service was as good.
Alex was courteous and very helpful in answering my questions. He was even able to save me some money! Very pleased with One Guard's service and home warranty plan.
Fred F helped answer all my questions and was very helpful.
They use competent service people. They are 3 for 3 in providing good prompt service.
There are not enough praises I can say about my stellar customer service from Mr. Paul C! He was extremely patient, caring and helpful in addressing my needs. I also appreciated how quick he was in following up in sending what I needed and replying so promptly. Please acknowledge his outstanding service, as he is an example of why I enjoy being a One Guard client.
One Guard is the BEST! I have been in real estate for over 18 years and I only refer my clients to One Guard. I have personal experience with One Guard. My home warranty with One Guard took care of my A/C after I purchased and my unit went out within 6 months. Dallas Crawford is the sales representative for my RE/MAX office. She is available anytime after hours or on weekends for any questions or concerns my clients might have about the different plans and coverage. Dallas goes above and beyond when it comes to customer service! I believe in One Guard! I am not only a referring partner but a paying customer for over 6 years! Thank you One Guard!
Ana, our customer representative was awesome, very helpful, friendly and provided excellent customer service!
This is an awesome company and they do what they say! I am a repeat customer and just renewed my warranty for another year. I would like to Thank Paul C for his excellent help to do this. I highly recommend this company to anyone seeking a home warranty. In particular, they use a vendor, Stellar Home Services, this is an awesome company doing fantastic work.
Ana L was great, she helped us with our problems with. Professionalism
I needed to change the physical address of my property and enlisted the help of Paul C. Within a minute of my expressing the change to him, like magic, it was done. Excellent customer service. As a Realtor, when recommending Home Warranty Companies, it is important to rely on my personal experiences. One Guard gets the nod every time. Today's communication with Paul sealed the deal.
Super fast and easy to set up. The agent (Shannon K) was remarkably helpful getting started quickly while I was in a hurry! I appreciate the fast response and solid customer service.
I always refer OneGuard to my clients. I love the key and window service they offer homeowners and the marketing representative in my area Dallas Crawford is very friendly and knowledgeable of all the services and what is covered and quick to answer any questions or concerns for my clients. Thanks for always doing a great job Dallas and OneGuard. All my best, Karen Demetro REMAX COMPASS
Very concise. No rush . Felt at ease. Would like to deal again with this person
They are always so friendly when you call in and help with your requests quickly. If they can’t assist they direct wherever and make sure you are confident about getting whatever issue it is resolved.
I have had many bad experiences with One Gaurd's customer service and lengthy claim resolutions.
Reply from OneGuard
Sep 02, 2020
Dear Mary, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. OneGuard Home Warranties
Excellent service when our washer broke down
I have had Oneguard as far back as when it started as Service One. IT HAS SAVED ME MANY TIMES.Years ago when all of the other home warranty companies would come in to Ken Meade realty offices wanting to get our agent's to promote their home warranty I would give them the Service One and or One Guard brochure and say if you can match this brochure I will consider using you. They all said we can't do it the way they do and stay on business.Long story but is true.
Well you have to wait at least an hour in the phone to talk to someone. An air conditioning company was to come here today between 4-7 but never showed up nor called. I tried to call warranty but we're closed . Now I have to wait until morning to see what happened with the air guys.
Good overall coverage, great customer service, prompt appointments, competent contractors
Best home warranty company out there. Contractors are here fast and everything is repaired in a timely matter.
All claims have been quickly and effectively handled.
Excellent quick responses to my service requests. Fantastic service from the companies that fix my problems. The warranty coverage is outstanding.
Fast response to resolving issue. Great follow up. Qualified service providers. Excellent value.