error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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455 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
9%

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Robert Merrill

September 18th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Horrible experience and is still going on. No refrigerator for 3 months and still not working. Freezes everything in the refrigerator. Have had to dispose of everything several times and after several(7) still not working. Company doesn't seem to be in any hurry to resolve the issue. I will be moving on.

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Reply from OneGuard

Sep 28, 2020

Dear Robert, Thank you for taking the time to provide OneGuard with important feedback and allowing us the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. We confirmed the refrigerator repairs have been completed, and please let us know if you need additional help. Thank you again for your patience throughout this process. Please know we truly value your business and sincerely hope to restore your trust in OneGuard and the great service we offer. OneGuard Home Warranties

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danazazsky

September 18th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Our home warranty advisor, Alexander J, went above and beyond to help us with our home warranty renewal, and was even able to upgrade us! He was extremely professional, covered all of our questions, and followed up with emails explaining. the coverage immediately. We definitely recommend One Guard!

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Anthony Lee

September 17th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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OneGuard always impresses with excellent contractors to outstanding customer service. Bradley K took my call today and he was great! I felt like I was talking to a friend, rather than a phone agent.

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Chico Garcia

September 16th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Your rep(Alexander J) he knew exactly what I was trying to do and purchase. He explained everything well and had a great attitude throughout the explanantion. He convinced me that to add these warranties I would be happier.__

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Amandine Hall

September 16th, 2020 Houston, TX DETAILS arrow_drop_down
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While comparing home warranty services and prices, the gentleman we talked to in HomeGuard was very professional and provided us with personalized advice and great expertise. Nothing compared with other companies we had contacted, which helped greatly in making our decision to go with OneGuard home warranty.

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Will D.

September 16th, 2020 DETAILS arrow_drop_down
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great service, no hassle with needed repairs

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Sallie Reece

September 16th, 2020 DETAILS arrow_drop_down
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I use them for my Buyers and have had great response. They also were quick to respond to me and got my A/C fixed quickly so yes I bought myself a warranty!

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Anonymous

September 16th, 2020 DETAILS arrow_drop_down
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Service was performed quickly and work was complete within a couple of days of notification.

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Reply from OneGuard

Nov 14, 2020

Dear Anonymous, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving for years to come. OneGuard Home Warranties

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John

September 16th, 2020 DETAILS arrow_drop_down
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They ask for constructive criticism. They listen to what their customer is saying about the job performance of technicians and the companies they work for.

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Lewis Hunt

September 16th, 2020 DETAILS arrow_drop_down
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Attention to detail. I feel they do a great job.

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Pat Olinger

September 16th, 2020 DETAILS arrow_drop_down
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They've Always done what they said and always in a timely manner

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M van

September 16th, 2020 DETAILS arrow_drop_down
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Quick response by exceptional tradesmen.

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Lunetta Crenshaw

September 16th, 2020 DETAILS arrow_drop_down
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The company that came to fix my AC fixed it on Friday but by Saturday, it completely broke down. Condenser motor broke. Could not get thru to company so called Home Advisor,

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Daniel Bayless

September 16th, 2020 DETAILS arrow_drop_down
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They denied a claim that should have been valid. They then called us to tell us they would send us $200 to cover it, then never sent the check. Another time, used their concierge service. They had blatant conflict of interest with companies they were recommending.

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Tom Valdez

September 16th, 2020 DETAILS arrow_drop_down
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The worst experience ever with One Guard. Have never been passed around from different sections than with One Guard. Three weeks without an refrigerator ridiculous. They had an excuse for everything, never being able to get a truthful answer. Each section passed the buck and blamed another section for the delay. Their promise to work quickly was a farce. I was never able to talk with someone in charge. I was told I had to contact them by email. I will never recommend One Guard to anyone. I live in a community where people are always looking for home warranty companies. I will warn them about One Guard whenever I can. If I could rate with 0 stars I would. Enough said, not a OneGuard fan. I will post bad One Guard review on Yelp, Google and every review I find.

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Lindsay Klotz

September 16th, 2020 DETAILS arrow_drop_down
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Quick response, professional, understanding and kind, efficient with scheduling.

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c

September 16th, 2020 DETAILS arrow_drop_down
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Answer you request right away, good service

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Judith Herbig

September 16th, 2020 DETAILS arrow_drop_down
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One Guard gives fast, efficient service to the policy holder.

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Patricia Naumann

September 16th, 2020 DETAILS arrow_drop_down
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Always refer very good companies to solve my problem or provide maintenance requirements. Response is timely.

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Aletha Bernardi

September 16th, 2020 DETAILS arrow_drop_down
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They are available when you need them

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Romy Solomonson

September 16th, 2020 DETAILS arrow_drop_down
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Was informed who was coming, timeframe of arrival time, and had emails, phone call form the technician.

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C & P Jones

September 16th, 2020 DETAILS arrow_drop_down
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Timeliness and attention to matters

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Yong Elliott

September 16th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Fred was super helpful and professional. He helped me to Get my coverage renewed. I appreciated him very much ! I recommend OneGuard to friends and families.

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Lisa McWilliams

September 13th, 2020 Garland, TX DETAILS arrow_drop_down
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One Guard is awesome. Anything I have called about has been taken care of. Ana was very polite and helpful.

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N. None

September 11th, 2020 Glendale, AZ DETAILS arrow_drop_down
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As reputable AZ local warranty company, Oneguard provides the customer friendly service to its warranty members. Unlike crooked nationwide companies such as American Home shield, Choice etc, Oneguard does not refuse to repair breakdowns with the unreasonable schemes. Fair, Reliable company.

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Nick LoCicero

September 11th, 2020 Milwaukee, WI

Alex did a great job explaining the Warranty that I was looking at signing up for

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Rseibold

September 10th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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It’s my first year in my home and OneGuard has Alleviated a lot of stress. I’ve used their services a few times and it makes like so easy. Fast quick service! Everyone in their customer service department is fabulous especially Alexander J. Other companies should take note on their fast response times.

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MICHAEL SHIARAS

September 9th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Alexander j did a great job for me today. Wish all customer service was as good.

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cy

September 9th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Alex was courteous and very helpful in answering my questions. He was even able to save me some money! Very pleased with One Guard's service and home warranty plan.

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Jacquelyn Wyman

September 8th, 2020 Chandler, AZ DETAILS arrow_drop_down
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Fred F helped answer all my questions and was very helpful.

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Sandra Hawks

September 8th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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They use competent service people. They are 3 for 3 in providing good prompt service.

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AK

September 8th, 2020 Katy, TX DETAILS arrow_drop_down
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There are not enough praises I can say about my stellar customer service from Mr. Paul C! He was extremely patient, caring and helpful in addressing my needs. I also appreciated how quick he was in following up in sending what I needed and replying so promptly. Please acknowledge his outstanding service, as he is an example of why I enjoy being a One Guard client.

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Amy Patton

September 8th, 2020 Cypress, TX DETAILS arrow_drop_down
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One Guard is the BEST! I have been in real estate for over 18 years and I only refer my clients to One Guard. I have personal experience with One Guard. My home warranty with One Guard took care of my A/C after I purchased and my unit went out within 6 months. Dallas Crawford is the sales representative for my RE/MAX office. She is available anytime after hours or on weekends for any questions or concerns my clients might have about the different plans and coverage. Dallas goes above and beyond when it comes to customer service! I believe in One Guard! I am not only a referring partner but a paying customer for over 6 years! Thank you One Guard!

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George Schaaf

September 6th, 2020 Wylie, TX DETAILS arrow_drop_down
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Ana, our customer representative was awesome, very helpful, friendly and provided excellent customer service!

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Dana Rayhorn

September 4th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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This is an awesome company and they do what they say! I am a repeat customer and just renewed my warranty for another year. I would like to Thank Paul C for his excellent help to do this. I highly recommend this company to anyone seeking a home warranty. In particular, they use a vendor, Stellar Home Services, this is an awesome company doing fantastic work.

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Robert Ostapovich

September 4th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Ana L was great, she helped us with our problems with. Professionalism

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Joanne Foster

September 3rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I needed to change the physical address of my property and enlisted the help of Paul C. Within a minute of my expressing the change to him, like magic, it was done. Excellent customer service. As a Realtor, when recommending Home Warranty Companies, it is important to rely on my personal experiences. One Guard gets the nod every time. Today's communication with Paul sealed the deal.

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gm321

September 3rd, 2020 Houston, TX DETAILS arrow_drop_down
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Super fast and easy to set up. The agent (Shannon K) was remarkably helpful getting started quickly while I was in a hurry! I appreciate the fast response and solid customer service.

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Karen Demetro

September 3rd, 2020 Spring, TX DETAILS arrow_drop_down
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I always refer OneGuard to my clients. I love the key and window service they offer homeowners and the marketing representative in my area Dallas Crawford is very friendly and knowledgeable of all the services and what is covered and quick to answer any questions or concerns for my clients. Thanks for always doing a great job Dallas and OneGuard. All my best, Karen Demetro REMAX COMPASS

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frank dias

September 3rd, 2020 Phoenix, AZ

Very concise. No rush . Felt at ease. Would like to deal again with this person

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Natalie Severyn

September 2nd, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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They are always so friendly when you call in and help with your requests quickly. If they can’t assist they direct wherever and make sure you are confident about getting whatever issue it is resolved.

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Mary

September 1st, 2020 Mesa, AZ DETAILS arrow_drop_down
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I have had many bad experiences with One Gaurd's customer service and lengthy claim resolutions.

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Reply from OneGuard

Sep 02, 2020

Dear Mary, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. OneGuard Home Warranties

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Monica Escarzaga

September 1st, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Excellent service when our washer broke down

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Norm Brenna

September 1st, 2020 Peoria, AZ DETAILS arrow_drop_down
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I have had Oneguard as far back as when it started as Service One. IT HAS SAVED ME MANY TIMES.Years ago when all of the other home warranty companies would come in to Ken Meade realty offices wanting to get our agent's to promote their home warranty I would give them the Service One and or One Guard brochure and say if you can match this brochure I will consider using you. They all said we can't do it the way they do and stay on business.Long story but is true.

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Pat

September 1st, 2020 DETAILS arrow_drop_down
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Well you have to wait at least an hour in the phone to talk to someone. An air conditioning company was to come here today between 4-7 but never showed up nor called. I tried to call warranty but we're closed . Now I have to wait until morning to see what happened with the air guys.

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SC Gray

September 1st, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Good overall coverage, great customer service, prompt appointments, competent contractors

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Stephanie

September 1st, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Best home warranty company out there. Contractors are here fast and everything is repaired in a timely matter.

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Tom Ohanlon

September 1st, 2020 Surprise, AZ DETAILS arrow_drop_down
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All claims have been quickly and effectively handled.

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Tom S

September 1st, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Excellent quick responses to my service requests. Fantastic service from the companies that fix my problems. The warranty coverage is outstanding.

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Vanja Gaither

September 1st, 2020 Arlington, TX DETAILS arrow_drop_down
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Fast response to resolving issue. Great follow up. Qualified service providers. Excellent value.