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OneGuard

Name: OneGuard
Rating: 4.6

4.6

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2,074 User Reviews

8.0

Overall Score

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4.6

star star star star star_half

2,074 User Reviews

8.0

Overall Score

Compare

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Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

$69

States Serviced

Time in Business

33 Years

Company Headquarters

Phoenix, Arizona

Number of Reviews 2,074

Source of Information

error This company may not service all states.

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LAST UPDATED: May 5th, 2023

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

Extensive Coverage
Plans and Pricing
Sample Service Contract Available
Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

Dishwasher	Range/oven/cooktop
Built-in microwave	Garbage disposal
Trash compactor

Systems

No fault coverage	Air conditioning system
Heating system	Ductwork
Plumbing system	Water heater
Electrical system	Ceiling and exhaust fans
Central vacuum	Garage door opener
Sprinkler system and timer

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

Preferred upgrade coverage
HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

Re-Key and Garage Remote Reprogram
Security System
Utility Connection
Carpet Cleaning
Window Washing
Pest Control
Lawn Care
A/C and Heating Tune-Ups

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The Bad

Only Serves Arizona, Nevada, and Texas
Customer Service Complaints
Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

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The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

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User Reviews

Star Rating

4.6

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2,074 Reviews

Review Breakdown

5 grade

77%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Dolores S Houston, TX

I signed up for this plan about six months ago and I must admit I was a little scptical but I am so glad I got it. This was the first timed I needed to use the service I was truly impressed on how easy it was to schedule an appointment. The serviceman was very friendly on time. The problem was diagnosed and the parts were ordered and two days later they were here to install/repair my refrigerator.

3 weeks ago

Reply from OneGuard

Dear Delores S., On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 11th, 2023

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Kit Perry

I didn't have a pleasant experience until Niquan W became my contact person at OneGuard. She went above and beyond to communicate the process and even called to update me and check on things once the repairs had been completed.

1 month ago

Reply from OneGuard

Dear Ms. Perry, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Niquan! It is our utmost priority to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback. We agree! Niquan is excellent and enjoys the opportunity to personally assist you and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 26th, 2023

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One Guard Glendale, AZ

I have had occasion to use One Guard two or three times since signing on with them about five years ago. There service has been first-rate--timely with good results. The providers have been excellent.

1 month ago

Reply from OneGuard

Dear One Guard, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 14th, 2023

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Perla Carrillo Phoenix, AZ

Paul C is the ABSULTE best. He made sure all my questions were resolved. He took care of all my service and system needs in the sweetest simplest easiest way possible. Would recommend him and your staff to friends and family. Plus- services that you get for the warranty are totally worth it! Thanks so much!

2 months ago

Reply from OneGuard

Dear Ms. Carrillo, Thank you so much for the 5 stars and positive testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Paul is excellent and he sincerely appreciates the opportunity to assist you. Thank you again for choosing OneGuard! We truly value your business and recommendation and look forward to serving you in the future. OneGuard Home Warranties

Mar. 20th, 2023

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Verified Customer

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Bob Daigneault Georgetown, TX

There are times you wonder about putting the monies out for a home warranty but we were reminded how important it is maintain. When we had a slab leak OneGurard came through for us in helping to defray the repair costs.

4 months ago

Reply from OneGuard

Dear Mr. Daigneault, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your valued business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 10th, 2023

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Verified Customer

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Thomas Giali Phoenix, AZ

Great Customer Service. The heating contractor did a complete furnace check out. The technician found a bad run motor capacitor and replaced after authorization from OneGuard. Furnace is working great now.

5 months ago

Reply from OneGuard

Dear Mr. Giali, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business of 8 years and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Barry Fischer Anthem, AZ

Generally quite happy with my experiences. When it comes to heated pools, don't waste your money, as they always seem to find a way out of covering certain pool equipment. When my heater went, the company they sent out said it was chemical damage. Duh, it was a salt water pool and you have chemicals in it to maintain cleanliness!

5 months ago

Reply from OneGuard

Dear Mr. Fischer, On behalf of the entire team, thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties

Dec. 6th, 2022

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Joe Marchi Scottsdale, AZ

This is our 8th year with One Guard. Overall, Great service throughout those years. Today (022223), One Guard Rep S took my call & we spoke about my existing and renewable contract. OG S is a 10 out of 5-star employee. He was honest, polite, professional & a problem solver over several home features. Thank you Suggestion, One Guard appliance service list should include a wine cooler unit. OG S searched his records & could not find service for a wine cooler unit.

3 months ago

Reply from OneGuard

Dear Mr. Marchi, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 8 years. Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know answering your questions was extremely important to our representative, and he appreciated the opportunity to offer his personal assistance to you. Thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 27th, 2023

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Verified Customer

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Janeen Gaston Peoria, AZ

I have been a customer for 13 years. Service used to be 5 star. Prompt responses great communication and quick resolve. Now the communication is terrible and my latest experiences have resulted in 3 different second opinions. This last one takes the cake. Pool pump died. Fist company said it was an act of god. Second opinion said otherwise only nobody from OneGuard bothered to reach out and tell me anything. I still have not received a call or an offer to upgrade my pump. When I called I was told it was in authorizations and someone would be calling me from there. Next thing I know the serviceman was scheduling to come out and replace the pump with still no communication from OneGuard. He even put in a request stating my desire to upgrade and he hasn't received a response either.

6 months ago

Reply from OneGuard

Dear Ms. Gaston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. OneGuard Home Warranties

Nov. 28th, 2022

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Verified Customer

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Michael Pearlmutter Henderson, NV

I'm a fairly new customer. After purchasing the product the only contact I have had with them is One Guard reminding me that I was due for my furnace tune-up. I contacted them and they did all the rest. I'm ready for winter. Thank You!

6 months ago

Reply from OneGuard

Dear Mr. Pearlmutter, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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tom tulig Austin, TX

In most cases we have had excellent results. Occassionally there is a "glitch" in items not being covered (that should be), or silly limitations on when an annual AC check could be done. But in general they have been very good.

7 months ago

Reply from OneGuard

Dear Mr. Tulig, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage and best-in-class service, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Oct. 27th, 2022

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Verified Customer

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Betty L. Ireland Sun City West, AZ

Honesty, Integrity, Dependability, Proactiveness, realiabilty! Everyone from customer service to every repairman that enter my home have shown respect, concern, and appreciation for your valuable customers who without them you would not exist! Your repair employees are an extension of all those at the top of the ladder! I hope you always remember to not only appreciate all the amazing technicians you have; but show it and tell them so they know....it will unite you even more and will want to remain in your employ! Thank You for 15 years of excellent customer service for our home repairs! And thank you for all your repairman; they are all excellent and have always made your customers their number one priority!

2 years ago

Reply from OneGuard

Dear Mrs. Ireland, Thank you so much for the 5 star review and providing such amazing feedback and testimony regarding your positive customer service and contractor experiences with OneGuard Home Warranties over the last 19 years! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are ecstatic to hear about your experiences. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

May. 11th, 2021

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Verified Customer

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Mary Beth Storer Georgetown, TX

Excellent value for the money. One Guard only deals with reputable service companies, so the techs who arrive are polite, well trained, and professional. So far I've had my A/C serviced, the heater serviced, and my refrigerator ice maker is working again once I called One Guard. I've just renewed with them again through Michelle H. She provided excellent customer advice and I even earned a discount. She was informative, intelligent, advised me on the services I had previously, and made the renewal process a very easy one for me. Best of all, with One Guard and Michelle helping me, I don't have any worries about my house!

2 years ago Edited September 23, 2021

Reply from OneGuard

Dear Ms. Storer, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 22nd, 2021

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Keenan Graham Phoenix, AZ

I have been extremely satisfied with one guard. They have been able to meet most of my requests and contract exclusions are pretty straightforward.

3 weeks ago

Reply from OneGuard

Dear Mr. Graham, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider! Thank you again for entrusting OneGuard with all of your home warranty and home services needs. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 11th, 2023

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Verified Customer

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Nacole Harris Mesa, AZ

For this call they failed. As well as the plumbing company. We put in an emergency call for a back up and I did NOT receive service in a timely manner AND I was still charged for their ineptness. I am extremely disappointed that it took nearly 24 hours to get a plumbing issue resolved. We could not shower, flush, do laundry or wash dishes. I had to miss a day from work to accommodate the plumbing company. I do not believe that I should have been charged AT ALL for this call since it was an EMERGENCY and I got ZERO response from One Guard and the plumbing company.

4 months ago

Reply from OneGuard

Dear Ms. Harris, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. OneGuard strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we apologize for any frustration. We have confirmed the diagnosis and coverage for the plumbing stoppage has been received and communicated to you and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jan. 10th, 2023

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Verified Customer

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DB Oro Valley, AZ

Easy to contact and work with. They find good vendors to do the service work. They meet their promises. We've signed up for their services three years running.

5 months ago

Reply from OneGuard

Dear DB, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 3 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Frederick Duncan Scottsdale, AZ

i am very disappointed how OneGuard has handled two major expenses for items covered in my policy within the last year. the first event for my home water heater i was too specific on what was wrong and the company sent to my home did not do a thorough complete job to assess the problem and i had to pay. yet the company sent out to investigate my pool equipment leaking caused $1,800 of damage by not doing a complete job and in this case i was unaware what the problem was and i got an incompetent pool company who busted up my Backwash Valve and Primary Filter without taking any responsibility. i am going to send OneGuard my $1,800 bill because the two pool company's they sent out to my home misdiagnosed the initial problem and then misdiagnosed the damage caused.

6 months ago

Reply from OneGuard

Dear Mr. Duncan, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties

Nov. 3rd, 2022

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Verified Customer

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Jorge Cabanas Tolleson, AZ

OneGuard always provides exceptional service. No matter what the issue is at home I know that they'll take care of me soon. Super convenient app! Thank you. Been with you for a few years and will always recommend.

8 months ago

Reply from OneGuard

Dear Mr. Cabanas, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard over the last 5 years! We truly value your loyal business and recommendation and look forward to serving you in the future. OneGuard Home Warranties

Sep. 27th, 2022

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Verified Customer

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Michael Lightcap Mesa, AZ

I didn't have to let them know that it was under a year since the last repair had been taken care of , they sent out a company that completely changed out the failed parts and had my AC up & going the same day .

8 months ago

Reply from OneGuard

Dear Mr. Lightcap, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Sep. 9th, 2022

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Rima Mourad

So far had good experience! I did an online request for service and got a response the next day! I was able to make the appointment with a service company they sent me which was professional and courteous! The technician was very friendly and knowledgeable when he came to check the dish washer. They resolved my issue the same day. OneGaurd was quick to take action which I appreciate!

4 months ago

Reply from OneGuard

Dear Ms. Mourad, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is our top priority, and we appreciate your thoughtful remarks and the opportunity to assist. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jan. 20th, 2023

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Verified Customer

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John Deschene Phoenix, AZ

The couple times that we have had to use OneGuard the staff has been very professional and courteous to our situations. The response time from the vendors that OneGuard has chosen to use have also been very responsive in a timely manner

11 months ago

Reply from OneGuard

Dear Mr. Deschene, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is our utmost priority, from the first call for service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 14th, 2022

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Verified Customer

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Sona Devadanam Missouri City, TX

OneGuard has quickly & efficiently addressed all repairs and replacements when warranted in a timely manner. The staff are courteous and professional and I have received excellent value for my money. Coverage is superb and I have recommended the company to my friends and family

11 months ago

Reply from OneGuard

Dear Sona Devadanam, Thank you so much for the 5 star review regarding your recent customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Melanie S. Gilbert, AZ

Having a comprehensive home warranty gives me so much peace of mind as a homeowner. When I made the decision to renew my warranty I was thoroughly impressed with Kristen M who helped me renew, she had emailed me to renew which I also appreciated. I could easily go back and reference her email when I had the time to chat. Kristen was so kind and answered all of my questions, it felt like I was talking to a friend rather than a Sales Rep. I did not feel pressured into anything and felt very taken care of. Kristen provided me with excellent customer service. While I had my doubts about renewing and whether home warranties are worth it, I am satisfied knowing I was able to renew at a reasonable price and Kristen's service superseded any service from prior experiences. I hope to continue to have such positive experiences with OneGuard, I would highly recommend Kristen directly and will definitely go directly back to her with my questions in the future.

7 months ago

Reply from OneGuard

Dear Melanie S., Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Kristen! We are so happy that you found ease renewing your warranty plan and Kristin loved the opportunity to assist you personally. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 2nd, 2022

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Verified Customer

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Julie Gardner Las Vegas, NV

We asked to have the house rekeyed after we bought our new house. For some reason there was a disconnect between the company and One Guard. After a month of waiting, I contacted One Guard and they were on it immediately. They contacted the company and the house was rekeyed the same day. Unfortunately, they did not reset the garage door opener or key pad. The key company said it was not part of the rekeying that is covered. I thought it was since it was stated that it was on our email.

1 year ago

Reply from OneGuard

Dear Ms. Gardner, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your recent customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home service and home warranty needs. Please also accept our apology for any misinformation regarding the re-key, and thank you for your understanding regarding our service offerings. If you ever need additional help with any of your service requests or have questions about coverage, we are available 24/7, 365 days a year, to offer our personalized assistance. OneGuard Home Warranties

Jan. 10th, 2022

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Verified Customer

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Carole Soldan South Lake Tahoe, CA

I've been with them for about 12 years. When I request service they have always been polite, the appt set up quickly. the service guy arrives on time- if not I receive a call, they know what they are doing, and before it they are done.O f course I have had a very few frogs as well.I also chat a little and often ask how they like One Guard mostly they are happy.

1 year ago Edited January 1, 2022

Reply from OneGuard

Dear Ms. Soldan, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 6th, 2022

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Verified Customer

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Kary Kemble Houston, TX

If there was a 4.5 I would have selected that, because I actually I thought of leaving One Guard, but lately, ( I don't know if they have changed management or philosophy but my last experiences with One Guard have been excellent from customer service to the service providers. So I'll keep my contract for at least 1 more year, possibly longer if they continue to provide this kind of service.

1 year ago

Reply from OneGuard

Dear Ms. Kemble, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 6th, 2021

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Verified Customer

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E.R. Marks Sun City, AZ

Because of the service provided by my LOCAL Homeowner Sales Advisor, Christopher S (local OneGuard office in my area). HAVING SOMEONE LOCAL with "boots on the ground" always beats calling a national toll free number. Chris is a premier professional who genuinely cares about the concerns and needs of his customers. He has a been great help to me on more than one occasion. My bill needed adjustment and he took care of it swiftly and graciously.

1 year ago

Reply from OneGuard

Dear E.R. Marks, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction, and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We agree! Chris is a premier professional that genuinely cares and your kind review really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 1st, 2021

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Verified Customer

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John Salazar Tempe, AZ

I have had the opportunity to use OneGuard for almost 2 years now. They are, by far, the best in class when it comes to warranty companies. When there was a question/issue with my account, Christopher S was quick to address the minor issue and get everything right. Their online technologies make it easy to do a service request, and to remind you of your coverages. I have even taken advantage of their additional services at nominal cost (e.g. garage remotes and house re-keying)! I will always have a OneGuard warranty for my home!

1 year ago Edited January 24, 2022

Reply from OneGuard

Dear Mr. Salazar, Thank you for taking the time to submit a review regarding your experience with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry at a competitive cost, and we are happy you have chosen OneGuard for all your home warranty and home service needs. We also offer coverage plans to best suit your needs and budget. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 2nd, 2021

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Verified Customer

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cindy sigmon Austin, TX

We've been with them for a number of years and luckily never had a claim. Recently our garage spring broke and we didn't realize that was covered. We had a repair company come out and also our garage door opener had issues. So we call One Guard and they sent out repair guy. We found out after the fact that the springs were in fact covered. We contacted One Guard and requested and refund. We were very pleased and surprised that they graciously refunded us our out of pocket money.

1 year ago

Reply from OneGuard

Dear Ms. Sigmon, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 9 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 9th, 2021

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Verified Customer

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Harold Honeyman San Jose, CA

No thirty day waiting period for call outs, after you start your coverage. Don't like having to wait several days for an HVAC technician to come investigate my HVAC issue and repair it. I understand One Guard is at the mercy of whatever company they contract with for the repairs, it is still very frustrating. One Guard customer service is always very good and they really try to get your service scheduled as quickly as possible.

2 years ago Edited December 16, 2021

Reply from OneGuard

Dear Mr. Honeyman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service interactions with OneGuard Home Warranties! Our top priority is your satisfaction, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 30th, 2021

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Verified Customer

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Carlisle Phoenix, AZ

I have Used OneGuard home warranty and the service, response time, vendors and easy app access are excellent. I have The added coverage for my pool equipment and I love The services they also have like carpet cleaning and weed maintenance. They have repaired plumbing and electrical issues as well. The vendors are timely and do great work. Best warranty company I ever Had

2 years ago Edited January 17, 2023

Reply from OneGuard

Dear Carlisle, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and our quality service contractors! Providing best-in-class service, completed by fast and friendly professionals, is exactly what we strive for as your home warranty provider, and we are excited to hear that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 28th, 2021

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Verified Customer

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Brenda

OneGuard has been great to work with. I had 2 different experiences the first time was my furnace not delivering hot air properly. I was able to go online and request service and pay my service fee with no problem and the contractor took care of the problem. Recently, my hose bib on my house was leaking about the same time my garbage disposal decided to die called in request service paid only one service fee and job done. What an outstanding company no taking me through any problems. I enjoy working with OneGuard!

2 years ago Edited September 14, 2021

Reply from OneGuard

Dear Brenda, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 1st, 2020

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Verified Customer

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Bill Salvatore Gilbert, AZ

I* have been a fulltime Realtor here in Arizona for 20 years. I have dealt with on a personal basis as well as for my clients. I have had at least 5 Home Warranty Companies over that time period. I feel One Guard answers all my concerns. Value, Customer Service, Professionalism. I have been with One Guard for 4 years now and will continue with them. Bill Salvatore / Arizona Elite Properties

2 years ago Edited November 2, 2022

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Verified Customer

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Harper

Follow up needs improvement- I recently put in a service request to have my microwave looked. A service technician came out and looked at the microwave and determined that the microwave need a part in order to fix and left. However, that same afternoon another service provider called to schedule an appointment to come out to take a look at the microwave. It would have been nice get a call or email from Oneguard to let us know that the first service provider couldnâ€™t fix the microwave and a second one would be coming. The little things. By the way the second service provider did fix the microwave.

2 years ago

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Verified Customer

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As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.

2 years ago

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Verified Customer

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Mark

OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didnâ€™t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.

2 years ago

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Verified Customer

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Alejo Cruz Peoria, AZ

I've been with OneGuard Home Warranties for several years. Each time I've called them they have responded expeditiously and with courtesy. In addition, if I had a specific request to use a company of my choice they have always accommodated it. Ana M was no exception today. I requested Clear Pool Solutions LLC and she immediately sent the Service Request to them. Thank you Ana and thank you OneGuard.

2 years ago Edited October 6, 2021

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Verified Customer

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Norm Brenna Peoria, AZ

I have had Oneguard as far back as when it started as Service One. IT HAS SAVED ME MANY TIMES.Years ago when all of the other home warranty companies would come in to Ken Meade realty offices wanting to get our agent's to promote their home warranty I would give them the Service One and or One Guard brochure and say if you can match this brochure I will consider using you. They all said we can't do it the way they do and stay on business.Long story but is true.

2 years ago

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Verified Customer

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Stephanie Avondale, AZ

Oven quit 3 weeks before Thanksgiving. It took a couple of days for the contractor to call me and then a week before they came out (not OneGuard's fault). But, after the contractor came out and diagnosed the concern, Angela called me to tell me I was getting a new oven. The contractor told me it would just be a replacement part. Well, according to Angela the replacement part was only $100 less than a total replacement. Because of Angela, our Thanksgiving is saved.

2 years ago Edited November 17, 2022

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Verified Customer

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Bill Webb Glendale, AZ

Called with plumbing problems, sewer back up in master bedroom and faucet leaks. The contractor came fixed the sewer backup. Showed him the other problems he said they would call next week and send someone to fix the problems. It has been recalled to one guard and they have again not returned my call like he said.

5 months ago

Reply from OneGuard

Dear Mr. Webb, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and being so receptive to our efforts of assistance. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely regret the frustration. Per our conversation, we believe we have effectively addressed your concerns and are also available if we may offer additional assistance. Thank you again for the opportunity to assist with all your home warranty and home services needs. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 22nd, 2022

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Wendell OR

My neighbor was telling me about this One Guard organization and so I was thought I would would look into it a little bit further I found that they are very very thorough at their business, customer care, cares that you are taken care of.

3 months ago

Reply from OneGuard

Dear Wendell, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we and always appreciate the opportunity to help with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 9th, 2023

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Verified Customer

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Lisa Valech Mesa, AZ

Recent experience, issue was not corrected, I contacted OneGuard to let them know we still had the noice in our master bath exhaust fan, reply from customer service was we don't cover noises. She took my information and told me they would get back to me in 24-48 hours. Never heard back from them. When the repair company was here to make the original repair he said if the noise returns let us know the service call was under warranty and the issue is with the motor in the fan.

6 months ago

Reply from OneGuard

Dear Ms. Valech, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and being so receptive to our call. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Nov. 28th, 2022

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Johnny Sigmon Cumberland, MD

Thanks oneGuard for making me feel safe in my own home I told a friend of mine about oneGuard an not even a day he called you guys an is waiting for an appointment to be a customer with oneGuard. Thanks alot oneGuard.

2 months ago

Reply from OneGuard

Dear Mr. Sigmon, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties

Mar. 20th, 2023

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courtney mccrary Gilbert, AZ

I have had Oneguard for 6 yrs now. When I called to cancel, due to me moving, I spoke with Keva P. She was an absolute pleasure to speak with! Her smile was coming through the phone and she was so helpful. Thank you Keva, you were great!

4 months ago

Reply from OneGuard

Dear Ms. McCrary, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Keva! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Keva is excellent and enjoyed the opportunity to personally help you and appreciates the positive feedback. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 24th, 2023

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Kathy Fay Surprise, AZ

My very old microwave bit the dust. One Guard gave me 3 different options to resolve the fact that it could not be repaired. I have a new microwave!! The service snd decision making on the matter was an appropriate amount of time.

4 months ago

Reply from OneGuard

Dear Ms. Fay, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 16th, 2023

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Verified Customer

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Denise D Williams Surprise, AZ

They provide good customer service, very helpful, I definitely feel that I get a return on my investment. Anytime I have called they have got me with the appropriate resource for a job that needs to be done.

10 months ago

Reply from OneGuard

Dear Ms. Williams, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 12th, 2022

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Verified Customer

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Ronald Radke Phoenix, AZ

We had an issue with our AC unit, which was dated and had been repaired before. Now it needed to be replaced and One Guard authorized the replacement! We're excited even though there were some unexpected costs.

10 months ago

Reply from OneGuard

Dear Mr. Radke, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 13th, 2022

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Verified Customer

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Kari Coffman Cypress, TX

We have had One Guard for over 8 years and have used them a dozen times or more. Each and every time the issued is covered and fixed very quickly. We have never had an issue denied.

10 months ago

Reply from OneGuard

Dear Ms. Coffman, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service and we sincerely appreciate the wonderful feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 10 years! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jul. 12th, 2022

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Verified Customer

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Jose Galeano Kyle, TX

When I'm in need of repairs, the response is on point and things get done. However, the have occasions where the company assigned to me is Not the best choice possible and I find out while the service is being provided. I guess I could complain and get another service provider but sometimes because of the urgency of the situation I don't do it.

10 months ago

Reply from OneGuard

Dear Mr. Galeano, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Please know we are available 24/7, 365 days a year and always happy to help you best utilize your home warranty plan and ensure your needs are met. Thank you again! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jul. 12th, 2022

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Verified Customer

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Raghi Gilbert, AZ

timeliness and professionalism is great. Online portal is a one stop solution for all service requests

11 months ago

Reply from OneGuard

Dear Raghi, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences using the OneGuard online portal for your service requests! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2022

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