OneGuard
6.8
Overall Score
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Review Source
Angela Richardson, TX
I spoke with Lori E and she was very patient and answered all of my questions about the plans they have available. She provided the different options and made sure I was covered for only the items that I really needed. The price is very reasonable and there are a wide range of items covered under the base plan with options for extending the coverage.
1 year ago
Reply from OneGuard
Dear Angela, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Answering your questions was extremely important to Lori, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 21st, 2022
Review Source
Sherri Davis Houston, TX
OneGuard has been so easy to work with. My Choice Home Warranty plan expires in August and it can't expire one minute soon enough. I have patiently waited for more than 9 months now to sign up with OneGuard. My agent, Lori E, took my call 9 months ago and remembered to follow up with me when it got close enough to the expiration of my plan for me to sign on with OneGuard. Very reasonable limitations on coverage, which is what I expected from my previous carrier. I feel secure now! Thank you OneGuard and Lori!!
1 year ago
Reply from OneGuard
Dear Ms. Davis, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori. Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. We have also shared your rave review with Lori, and they are extremely grateful for the positive recognition and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 18th, 2022
Review Source
Esther Walsh Peoria, AZ
The representative that helped me was Erin P. She did a fantastic job of getting the appliance people out to me. She made sure things were getting done and approved to move forward with the fix. She also kept me updated on timelines for fixing as parts needed to be ordered. We are very pleased with Erin P and the service we have received from One Guard.
1 year ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Walsh, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Erin! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Erin is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 14th, 2022
Review Source
Sharad Naik Cedar Park, TX
I needed to get the purchase order for the evaporator coil for our A/C unit that OneGuard had done back in July 25, 2017. The coil had gone bad and it was still under the 5 -year warranty. Christopher S went the extra mile and quickly found the purchase order from 5 years ago and sent it to me right away.
Amazing service by Chris and a great helpful attitude. Thank you chris
1 year ago
Reply from OneGuard
Dear Mr. Naik, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know we have shared your comments with Christopher and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 11th, 2022
Mike Barris Chandler, AZ
OneGuard is highly responsive to client needs. The OneGuard app is easy to use and allows for quick notification of issues. Response times have been outstanding. On my last call to OneGuard, Christopher S was the representative and provided excellent service, helpful guidance, was professional and courteous, and resolved the issue quickly and fully.
1 year ago
Reply from OneGuard
Dear Mr. Barris, Thank you so much for the 5 star review regarding your customer service experiences using the OneGuard app for your service requests! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We agree! Christopher goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 8th, 2022
Review Source
Carol Wolford Keller, TX
I have used your company/service a few years and have been very satisfied.
I want to compliment in the sales department, Chris S who helped me today renew my policy. He was so courteous, friendly and so thorough that I so appreciate.
Chris S is an asset to your company and I feel his Customer Service was excellent. Thank you Chris in helping me renew for another year!
1 year ago
Reply from OneGuard
Dear Ms. Wolford, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Chris provides excellent customer service, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 6th, 2022
Pam Surprise, AZ
I have not used any of the company's services or backups yet, except to obtain the home warranty. As a recent widow my neighbor, also a widow, advised me to take advantage of this service so that I am not hit with huge bills due to system or appliance failures on my reduced income. Cynthia F talked me through the process of signing up and answered my questions. She was very helpful and fun to talk to.
1 year ago
Reply from OneGuard
Dear Pam, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 5th, 2022
Review Source
Sue Raymond Missouri City, TX
We called to add pool equipment service to one of our 3 accounts with One Guard. Paul C was very helpful, explained the coverage and processed the payment.
Paul C pointed out one of our accounts was eligible for early renewal discount. I was very pleased that Paul commented on the long term customers we have been. He also linked our 3 accounts for easier reference in the future.
Paul C was very polite, very professional and personable. Our experience with One Guard was exceptional.
1 year ago
Reply from OneGuard
Dear Ms. Raymond, Thank you so much for the 5 star review and sharing such kind remarks regarding your exceptional customer service experiences with OneGuard Home Warranties and Paul! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. We have also shared your rave review with Paul, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jun. 28th, 2022
Om Life Chandler, AZ
I have been with Oneguard Home Warranty for years & have been so pleased with their support, coverage & contractors!
Recently Juanita R. was Extremely helpful & went above/beyond to assist me with a contractor request, thank you Juanita! Julia L. was also So very kind & helpful with a follow up call I made to Oneguard.
You all are very much appreciated!
1 year ago
Reply from OneGuard
Dear Om Life, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Juanita and Julia! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Juanita and Julia are great, and your kind words really made their day. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 24th, 2022
Review Source
Mike D Chandler, AZ
One guard representatives are Quick to respond to phone calls They are courteous and efficient. The technician’s always handle the problem
I talked to Chris S for the past two renewals He worked with me and is the reason I am still with One guard He said he was glad to help and I could call him anytime His personal service goes above and beyond
1 year ago
Reply from OneGuard
Dear Mike D., Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is our top priority to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. We agree! Christopher goes above and beyond to provide excellent customer service, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jun. 3rd, 2022
Review Source
Kara Lizs Tucson, AZ
I have had nothing but great interactions with OneGuard. My conversation today with Christopher S was wonderful. He helped me with my renewal and some changes I needed to make. I also had some questions and he went above and beyond to answer them. Being a customer service manager, I was extremely impressed with Christopher’s skills. He hit all of the points I check for and train on perfectly!
I refer OneGuard to everyone! Special thanks to Christopher for demonstrating exceptional service while still being efficient!
1 year ago
Reply from OneGuard
Dear Ms. Lizs, Thank you so much for the 5 star review and providing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Christopher is exceptional, and he enjoyed speaking with you and loved the positive recognition. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 18th, 2022
Judy M. Carrollton, TX
Never been disappointed in the almost six years we've used OeGuard.! And we are alaways amazed at the knowledge and professionalism of the OneGuard representatives and the companies they send us. Recently worked through a delivery problem with Tina. She was patient, courteous -- and got the job done. We know we can count on "problem solved" when dealing with OneeGuard.
1 year ago
Reply from OneGuard
Dear Judy M., Thank you so much for the 5 star review and sharing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Tina is very professional and courteous, and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties
May. 12th, 2022
Altonina Maria Spencer Lancaster, TX
I am so very very pleased with JASMINE T, she was extremely helpful, very professional, knowledgeable, and defused the situation, unlike the other representatives I spoke with at OneGuard, Jasmine offered helpful information, which allowed me to obtain the repair to my ice maker, which is what I was seeking from the other representatives. With that being said, due to Jasmine's professional assistance, I may reconsider cancelling my contract with OneGuard.
1 year ago
Reply from OneGuard
Dear Ms Spencer, Thank you for the 5 stars regarding your customer service experience with OneGuard Home Warranties and Jasmine! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. Please know we have shared your comments with Jasmine and she truly appreciated the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 29th, 2022
Review Source
M Shadowens Phoenix, AZ
We had a problem with the kitchen faucet and the plumbing company was not a lot of help. So we called our warranty company, OneGuard and spoke with Erin P and explained the situation. She immediately contacted the plumbing company and authorized payment for a new faucet. This only took her two minutes, she was professional and more importantly she took action. Thank you Erin and OneGuard.
2 years ago
Reply from OneGuard
Dear M Shadowens, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Erin! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Erin is incredibly professional, and she enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 7th, 2022
Review Source
Donald Wildfang Surprise, AZ
They say you only get one chance for first impressions. Well, Scott P made a great first impression as he took time to listen carefully so could actually provide answers to my questions. He was fully transparent and seemed to have my best interest in mind. As we know, a sales person is limited by the product he markets and OneGuard was the vehicle I choose after doing my comparison of three options available and listening to Scott explain things I didn’t understand. We’re off to a good beginning and I expect good service for the duration of our contract.
2 years ago
Reply from OneGuard
Dear Mr. Wildfang, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Scott! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Scott, and he appreciated the opportunity to offer his personal assistance to you. Thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 1st, 2022
Review Source
Trish Williams
We have had our home warranty insurance with One Guard for several years. We have always been completely satisfied with their service at any times we needed their help. I highly recommend One Guard as a dependable company to take care of your needs for all Home Warranty services. Top notch. One Guard also has efficient and personable customer. Today I personally spoke with customer representative Sarah Mahoney and am very happy and pleased with the assistance and help she pleasantly helped me with.
Thank you, One Guard!! Keep up the good work!
2 years ago
Reply from OneGuard
Dear Ms. Williams, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Feb. 28th, 2022
Review Source
Rhys Halloran Phoenix, AZ
I recently signed up, on the recommendation of my sister. Lori E, the Homeowner Sales Advisor, reached out to me and was very polite, friendly and professional. She answered all my questions concerning what was/was not covered , the pricing of the package I chose, and how payments would be.
She made the process extremely easy and made me feel like a valued customer.
Thank you Lori!
2 years ago
Reply from OneGuard
Dear Mr. Halloran, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 21st, 2022
Review Source
Donna C Phoenix, AZ
Always a quick response with professional & couteous service. This is one of the best Home Warranty Insurance Co who always stand by their policies and provide services when needed. Their policies are well explained prior to buying policy. They provide many options and can even save you money on heating & AC yearly maintence by using one of their proffessionals.
2 years ago
Reply from OneGuard
Dear Donna C., Thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 11th, 2022
Review Source
Jeffrey Crenshaw New Braunfels, TX
Spoke with Cynthia F about renewing my OneGuard warranty. Ms F answered questions I had about 3 or 4 items on my home warranty list and assisted me with adding a new item to the contract, including taking my payment information. She was very professional, courteous, respectful and knowledgeable. Ms F updated my warranty and emailed my new documents minutes after our phone call. Lastly, Ms F mailed my new documents and I received them the next day (today)! Ms. Cynthia F handled my call in a friendly, yet efficient, manner.
2 years ago
Reply from OneGuard
Dear Mr. Crenshaw, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home warranty and home service needs. We agree! Cynthia is professional and knowledgeable and she really enjoyed speaking with you, and loves the positive recognition. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 28th, 2022
Review Source
J.D. NIELSEN Phoenix, AZ
I have used OneGuard numerous times in the past for minor plumbing and a/c issues, and twice for major indoor flooding due to a faulty water heater and a burst pipe. They have always been prompt and courteous to me on these occasions, and I have been satisfied with the workers dispatched to handle my problems. I recently dealt with Sarah Mahoney, and found her to be delightful to deal with.
2 years ago
Reply from OneGuard
Dear J.D. Nielsen, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Sarah! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 26th, 2022
Review Source
Theodore J Greenberg Scottsdale, AZ
The entire customer support staff, and Lori E , in particular were extremely knowledgeable of the OneGuard product line, and most helpful in determining what plan best suited our needs. They were always there / on the spot with information, and guided us through the decision making process. We look forward to working with OneGuard in the future, and see this becoming a long term business relationship. Amazing is the best word to describe our experience !!!!!
Ted & Pat G
2 years ago
Reply from OneGuard
Dear Mr. Greenberg, Thank you so much for the 5 stars and providing such wonderful remarks regarding your amazing customer service experiences with OneGuard Home Warranties and Lori! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Lori goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 27th, 2022
Will N. Austin, TX
I had the great pleasure of speaking with Cynthia F earlier today. I was interested in learning more about the benefits of OneGuard over some of the other home warranty companies I’ve researched and was quickly convinced I made the right choice calling OneGuard. Cynthia was incredibly kind, knowledgeable, and patient with me in answering all of my questions and outlining the various plans available. Grateful for her assistance today in helping me pick out the right plan for my home.
2 years ago
Reply from OneGuard
Dear Will N., Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia is exceptional in performing her duties, and your rave review really made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jan. 24th, 2022
Review Source
One Guard Home Warranty Sun City West, AZ
I have just renewed my One Guard Home Warranty through Scott P and he was extremely professional and helpful with all of my questions.
I have used One Guard three time in the last year and they were always very easy to work with, arrived on time or early and their employees were professional and very polite.
Would recommend they if you are looking for a Home Warranty Company,
2 years ago
Reply from OneGuard
Dear One Guard Home Warranty, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Scott P! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Scott is extremely helpful and professional, and he appreciated the opportunity to offer his personal assistance. On behalf of the entire team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Jan. 13th, 2022
Review Source
LP Phoenix, AZ
I recently made the switch to OneGuard from another home warranty company and have been very pleased with the service, especially from Sarah M. She quickly assisted with the addition of a second property and provided a discount for the one previously purchased as well as for the second property.
I had done quotes from other companies only to have the staff call me, as much as every hour which was incredibly annoying. OneGuard respects their customers and does not practice such marketing tactics, so thank you!
2 years ago
Reply from OneGuard
Dear LP, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
derickpetersen San Antonio, TX
As a new customer to OneGuard I had multiple questions about services available, the process I would need to follow and costs; Cindy S helped to walk me through all of my questions and concerns and was extremely helpful and professional. My experience in speaking with her was that of world class customer service. Thank you again Cindy for your assistance!
2 years ago
Reply from OneGuard
Dear derickpetersen, Thank you so much for the 5 stars regarding your outstanding customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia goes out of her way to provide excellent customer service, and your kind words truly made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Josh Rabinowitz Phoenix, AZ
I have been a loyal customer with One Guard and Service One before, The contractors you hire have always been helpful and knowledgeable. Except for one time during a very hot summer when the A/C went out and parts took several days, we have always been satisfied. Your wait time on hold is occasionally lengthy, but the music is nice.
Ms. F was very helpful in describing various additional coverages and I have added one. She knows the program well and answered all my questions.
2 years ago
Reply from OneGuard
Dear Mr. Rabinowitz, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Ms. F! Providing best-in-class service and peace of mind to our valued homeowners is our utmost priority, and it is always our pleasure to assist you with all your home warranty and home services needs. Customer care representatives are also available to assist you 24/7, 365 days a year, if you ever need additional help with any of your service requests. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 21st, 2021
Review Source
Shawn Buckeye, AZ
I utilized OneGuard recently to repair my leaking water heater - the repair was completed the day after I called and I am very happy with the service. I also just renewed my contract for another year - it is peace of mind knowing everything is covered. Cynthia F was the operator who assisted me and went above & beyond in answering my questions and renewing my contract - she did an amazing job! Thank you.
2 years ago
Reply from OneGuard
Dear Shawn, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Dec. 21st, 2021
Review Source
KEVIN M BYRNES Phoenix, AZ
My 22 year old HVAC was not cooling our house. Guard was out to diagose the problem and was willing to fix the problem. . We were not sure fixing was the right course of action, given the age of the unit high cost of the old refigerant. Matthew B called and explained our options. Ultimate, we accepted a cash payment toward a new HVAC. Matthew kept us informed of the the progress for the through the whole process.
Thanks Matthew!
2 years ago
Reply from OneGuard
Dear Mr. Byrnes, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Matthew! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Matthew loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 24th, 2021
Review Source
barry Cohen Surprise, AZ
One of my HVAC units stopped working. I called OneGuard told them my issue and was transferred to the proper person. He took my information, then gave me the name and phone number of the contractor that would call to set up an appointment.
They called shortly after my call to OneGuard . We set up a time. They came within the time window and fixed the problem. I could not have had a better experience.
2 years ago
Reply from OneGuard
Dear Mr. Cohen, Thank you so much for 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Oct. 26th, 2021
Tom Okerlund Henderson, NV
We could not be happier with OneGuard service and choice of repair company, Third Generation in Las Vegas. When our large LG refrigerator quit OneGuard quickly assigned an LG specialist company to make the repair. Third Generation arrived within hours and worked late into the evening to assess and arrange for parts and repair, they even provided a “loaner” refrigerator for 3 days until ours was back up and running! OneGuard handled our claim quickly and without hesitation. Thank you!
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mr. Okerlund, Thank you so much for the 5 star review and providing wonderful remarks regarding your customer service experience with OneGuard Home Warranties and our amazing contractor! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we overjoyed to hear about your pleasing service interaction and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 26th, 2021
Review Source
Ivonne Ruggles Roanoke, TX
I have had a good experience with OneGuard. The customer service is excellent and they follow through as well as send emails with the information you need to you by email which is great! They are honest and send pretty good vendors to service the appliance. You also have the chance to review them. They have denied a claim for me, but it was not included in the home warranty and it was clear in the contract so I had no problem with it. I would recommend them as a home warranty service!
2 years ago
Reply from OneGuard
Dear Ms. Ruggles, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractors. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 7th, 2021
Pawan Agarwal Tampa, FL
If OneGuard has staff members like Alicia P, it will continue to be the best home warranty company in USA, Hands on…. Alicia called me 10 times to check on the schedule of the plumbing company, negotiate with the company and made the entire process seamless. It helps to have somebody like that to help you with your home fixes especially in this busy world. For the amount of fees this company charges, it’s pennies to the dollars to save. And hey…. It’s not just the monetary savings, it’s the peace of mind.
Alicia and OneGuard - You are my best friend now!
2 years ago
Reply from OneGuard
Dear Ms. Agarwal, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Alicia goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Oct. 7th, 2021
Review Source
Shelly Chandler, AZ
Deanna W helped me today with my renewal. She was pleasant, efficient and very easy to deal with.
When I told her about the bad experience my daughter had with One Guard (after I had recommended them!), Deanna gave me her direct # and offered to help my daughter.
She did rectify the situation-both my daughter and I were very pleased and will seek out Deanna in the future!
2 years ago
Reply from OneGuard
Dear Shelly, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Deanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Deanna goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 7th, 2021
Review Source
Dave Duke Scottsdale, AZ
Understanding and setting up the contract was simple and efficient. My phone conversation with the rep, Lori E, gave me the confidence to purchase the Home Guard level of service and warranty.
We hope we never have to use it but are confident that we have made the right decision in advance. The peace of mind knowing we will save money should a significant repair be required is worth the annual fees.
2 years ago
Reply from OneGuard
Dear Mr. Duke, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist you with all your home warranty and home services needs. We agree! Lori is incredible, and she enjoyed speaking with you and loves the positive recognition. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 16th, 2021
Review Source
Brittany Gorba Surprise, AZ
Christopher S just helped me in an outstanding way! This was my first renewal of my first warranty ever. I thought I had to put it off until I could pay it in full. Not only did Chris explain I could pay monthly, he also reviewed my warranty and was able to give me better tailored warranty, and a much better price! I have been very happy with OneGuard as a whole, but Chris really stepped up and ensured my patronage for years to come!
2 years ago
Reply from OneGuard
Dear Ms. Gorba, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
Review Source
D Bell Tucson, AZ
We chose OneGuard when we purchased our home a year ago and have been very satisfied. During the year we had problems with the dish washer and with the refrigerator - OneGuard responded quickly with a local vendor contact and both problems were fixed well and quickly for the fixed call-out fee. As our contract renewal came up we worked with Scott Poirier to get just the coverage we needed going forward. We really appreciate OneGuard!
2 years ago
Reply from OneGuard
Dear D Bell, On behalf of the entire team, thank you so much for the 5 star review and sharing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Please know we have also shared your rave review with Scott, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
Review Source
Samantha Olson Buckeye, AZ
I have had the pleasure of having the one guard home warranty for a year now. Michelle H was very kind and helpful in the renewal process. I knew One Guard was a good company because my husband and and a few of my friends have worked there. It is a company of integrity and they truly want to help. We have placed one claim for tv mounting and that was a very easy process and the technician contracted was fantastic. Overall I am very pleased with the warranty, the cost, and the additional services provided.
2 years ago
Reply from OneGuard
Dear Ms. Olson, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard, Michelle, and our service contractor! Customer satisfaction is our utmost priority with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 9th, 2021
Review Source
Cal Murray Mesa, AZ
Joanne K!! You are wonderful!! Such a nice lady to work with at One Guard. She above and beyond duty. Our ac gave out on a Sat. Monday morn she got us setup immediately for repair. Have good experiences with all customer service agents there. Being retired from service Mgr. at an auto dealership I feel their pain. Lol!! Always nice to have courteous help. Simply the Best!! Thank you from Betty J and Cal. Highly recommend!!
Have been a customer for 10 plus years.
2 years ago
Reply from OneGuard
Dear Mr. Murray, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Joanne! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Please know we have shared your kind comments with Joanne and she truly appreciates the opportunity to provide her personal assistance and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 3rd, 2021
Review Source
Sarah B Arlington, TX
I spoke with Robin B with OneGuard to renew my warranty. All my questions and concerns were addressed professionally. I was happy to be able to save money with a code I received via email. While I prefer to complete business matters electronically instead of over the phone, Robin was able to help me more than the app was able to provide. Thank you again!
2 years ago
Reply from OneGuard
Dear Sarah B., Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Robin! Answering your questions and ensuring a seamless plan renewal is our constant pursuit, and we love to hear about your wonderful experience. We agree! Robin is exceptional in performing his duties, and your rave review really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 1st, 2021
Review Source
Zach Moore Phoenix, AZ
I have had a OneGuard Home Warranty for years, but I have never had such a pleasant experience with Customer Service as I did this morning with Joanne K. I contacted her to schedule a service call for an A/C unit that is acting up, but she was so warm and friendly, listened to the issue, and get the service order placed in no time! I would not hesitate for a second to deal with her again! Keep bringing on people like this, OneGuard!!
2 years ago
Reply from OneGuard
Dear Mr. Moore, Thank you so much for the 5 star review and amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Joanne! Our top priority is to provide a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. We have also shared your review with Joanne, and your comments really made her day. On behalf of the entire team, thank you for the opportunity! We sincerely appreciate your loyal business and look forward to serving you again. OneGuard Home Warranties
Aug. 31st, 2021
Review Source
Nick Gurnee, IL
I have used One Guard on several occasions. They are easy to work with and have excellent contractors that they send out to perform the repairs. Today I called to renew my contract and inquire if I could pay a yearly fee instead of monthly. I spoke with a rep by the name of Alexander J. He was outstanding! He answered my questions and took care of my issue. Keep up the good work.
2 years ago
Reply from OneGuard
Dear Nick, Thank you so much for 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Alexander! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 19th, 2021
Moe H Sugar Land, TX
I felt the urge to write this review after speaking with Anthony S of OneGuard regarding the help I need with my appliances repairs and follow up on the unfinished work by the subcontractor who was responsible for breaking a PVC condensate line which caused lots of liquid buildup and ceiling failure/damage. Anthony gave me all the time needed to explain the complex situation and he followed up on all the necessary steps need to complete the repair. We appreciate OneGuard's efforts to bring in best of the best in customer service like Mr. Anthony S.
2 years ago
Reply from OneGuard
Dear Moe H, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Anthony! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Please know we have shared your comments with Anthony and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 17th, 2021
Review Source
Ellen Welch Sioux Falls, SD
I had limited experience with One Guard this year with only two service requests. While not expensive items, both were handled to my satisfaction so I considered renewal for another year. I did have question about cost and coverage so I called for information. Paul C responded to my questions and after some discussion i renewed for another year. It was his professional, yet personal approach that convinced me to renew. I have confidence that someone will be available should I need them in the coming year.
Dave W
2 years ago
Reply from OneGuard
Dear Ms. Welch, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Paul! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. We agree! Paul is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 17th, 2021
Linda Dardano
I had the extreme pleasure of dealing with Tina L in the fulfillment center. Tina helped me resolve 2 issues. After resolving one issue she expertly explained how One Guard could further assist me and then followed through to the right people. A few major problems were remedied quickly and professionally by Tina. IT WAS A PLEASURE. THANKS TO TINA!
2 years ago
Reply from OneGuard
Dear Ms. Dardano, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know we have shared your comments with Tina and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 11th, 2021
Review Source
Wayne N Phoenix, AZ
I am glad to have come across OneGuard and the plethora of services they offer. I had a lengthy conversation with Sharon Curry. She's so awesome I felt like I was talking to a friend I've known for years. She walked me through each plan and details pertaining to them. I was able to get all the information I wanted and needed to know. I will definitely recommend my friends and family to OneGuard.
2 years ago
Reply from OneGuard
Dear Wayne N., Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Sharon! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Sharon goes above and beyond, and absolutely embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Aug. 11th, 2021
Review Source
Rod Robertson Scottsdale, AZ
One Guard has always provided excellent service and companies associated with them have been excellent also. I do not have trouble getting work scheduled and completed.
Thanks to Niquan W for her help with my request for reimbursement of expenses associated with a refrigerator which was partially under warranty by Sears. The entire bill is being covered... Niquan, you are awesome.
2 years ago
Reply from OneGuard
Dear Mr. Robertson, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Niquan! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. We agree! Niquan goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 10th, 2021
Review Source
Yuki Desouza Austin, TX
Though I've yet to use the warranty services of OneGuard, I wanted to take a moment to share the experience of my call with a Sales Advisor, Keanna C. She was friendly, patient, and extremely helpful. She answered my questions thoroughly and was happy to oblige when I called back later that day to change my service plan AND payment method! I wish all of my customer service calls had a Keanna on the other end!
2 years ago
Reply from OneGuard
Dear Ms. Desouza, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Keanna! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. We agree! Keanna goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 9th, 2021
Review Source
Charles Johnson Copperas Cove, TX
I was able to get my dishwasher replaced with a new unit due to the high cost of repair.
the process was rather simple. The best part of the process was getting help Alicia P. in authorizations. She was extremely helpful where others that I had spoken with was unsure of the process. Alicia was able to answer all my questions and made the process much smoother. I highly recommend promoting Alicia to a position in management with more responsibility.
2 years ago
Reply from OneGuard
Dear Mr. Johnson, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Alicia is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 27th, 2021
Review Source
Janice Markert Phoenix, AZ
I have been a customer of OneGuard since i purchased my home last August.
Time for renewal but i had some questions, wasnt sure about renewing. I called and was connected to Alexander J. He was very helpful, knowledgeable and a pleasure to speak with. Because of our conversation, i have decided to renew my contract. I will definitely refer anyone i know to both Alex and OneGuard.
2 years ago
Reply from OneGuard
Dear Ms. Markert, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We agree! Alexander is very helpful, and your positive feedback and kind words really made his day. Thank you again for the opportunity! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Jul. 27th, 2021
The McCray's Katy, TX
I have obtained OneGuard in 2012. I have been pleased with the service. The staff is professional and they honor their contract. The technician sent to make repairs at my investment property have mostly been effective and efficient. In the 9 years of affiliation, I have only asked that the Vendor sent be replaced twice. My husband and renters have been satisfied with the overall outcome.
2 years ago
Reply from OneGuard
Dear The McCray's, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 9 years. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 21st, 2021
