error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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455 Reviews

Review Breakdown

5 star
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4 star
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1 star
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Kelly Hicks

October 18th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Larry A is the best customer service associate that you have. Not only was he empathetic, but he got the ball rolling quickly on a dishwasher issue we are having, and still currently having. Larry is friendly, pleasant, and he made the "hold time" worth it! He is a ray of sunshine! Keep up the good work, Larry.

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Reply from OneGuard

Nov 11, 2020

Dear Kelly, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such amazing testimony regarding your customer service experience with Larry! We agree! Larry is incredibly empathetic and helpful, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Victoria Dawson

October 15th, 2020 Queen Creek, AZ DETAILS arrow_drop_down
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I want to say that Niquan W is an asset to your company. I sent her an email regarding my service request and she responded within 2 minutes. She was very polite and took care of my needs immediately.

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Jason

October 14th, 2020 Sun City, AZ DETAILS arrow_drop_down
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Niquan W provided me with exemplary customer service. She went above and beyond after a less than great experience with another rep. She loves her job, and it shows!

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Reply from OneGuard

Nov 24, 2020

Dear Jason, Thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties and Niquan! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and knowledgeable professionals. We are thrilled to hear this has been your experience and absolutely agree! Niquan is exceptional and your kind words really made her day. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Ursula Miller

October 14th, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Have been using OneGuard for years --- first for my residents and subsequently for my rental homes. Never had a problem; was money well spent, especially in the rentals where something always seemed to go wrong. :-)

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Nikki

October 13th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Niquan W called me today to followup and make sure i was fine and had no further issues. I really appreciated her call and concern. I have never had a warranty company that actually had my back. Really appreciate her reach out and genuine concern and friendliness. Thank you again.. I am so glad i switched to One Guard ..best move i have ever made for peace of mind. As your company actually work to make my life easier. Thank you again as i really appreciate your support Nikki Robinson

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Sheva Hart

October 13th, 2020 Leander, TX DETAILS arrow_drop_down
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Alex J gave me pro product knowledge, taking time to explain the details in a clear easy to grasp manner. He answered all of my questions, and didn’t rush me, amazing! If I could give more stars, I would! An ideal phone and sales experience!

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Shafeeq Sheikh

October 13th, 2020 Houston, TX DETAILS arrow_drop_down
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Excellent customer service provided by Lori E. She worked with us patiently and was very knowledgeable. Five stars!!

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Mini Monzon

October 13th, 2020 San Antonio, TX DETAILS arrow_drop_down
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I am very pleased with Oneguard customer service, especially with Ken C, a Customer Service representative who really was very helpful, pleasant, and professional on my new account. Because of my financial need and fix income, I was looking for a home warranty that I could afford and Mr. Ken C., went the extra mile and provided me with great discounts on my new Account.!

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Robert Warner

October 12th, 2020 San Tan Valley, AZ DETAILS arrow_drop_down
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Sales rep Fred was very helpful and clear. He even followed up to be sure we got our contract start when our new homes warranty was up.

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Jasmine Meme

October 12th, 2020 Schertz, TX DETAILS arrow_drop_down
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We've had OneGuard for almost a year and are very satisfied. We had new locks installed when we first moved in and it took no time. Renewing our policy was AMAZING, our service consultant was Alexander J who was incredibly helpful and professional. The call was answered within 2 minutes and he took care of us in under 5 minutes.

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Charlotte Yelek

October 12th, 2020 Loveland, CO DETAILS arrow_drop_down
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It was a pleasure to talk to Fred F when paying my bill. He was pleasant and personable and he answered the call within one minute. On a previous occasion when trying to reach a person in regard to a potential claim I had to wait on line 20 minutes~~~this part of your customer service needs to improve.

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Frank McGhee

October 9th, 2020 Frisco, TX DETAILS arrow_drop_down
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My tankless water heater started leaking and Oneguard immediately sent a local service contractor. After two attempts to repair it, he recommended a replacement. Oneguard's Authorization Specialist, Joanna B was outstanding in her responsiveness and assistance in getting us a new unit and getting our household back to normal.

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Phillip Jeanpierre

October 9th, 2020 Spring, TX DETAILS arrow_drop_down
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Overall, one guard is great. When you need something serviced, they are great with answering and getting the actual service in place. But after you pay the fee and you try to contact them, they seem to take much longer in replying. I still decided to renew because you never know what can happen to your home and when I spoke to Alexander J, he answered all my questions and eased my mind with a previous problem that I thought would effect my coverage. He assured that it will all be okay and was very nice and professional about everything.

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Daniel White

October 9th, 2020 DETAILS arrow_drop_down
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All my warranty issues get taken care of in a timely manner

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Joanie Combs

October 9th, 2020 DETAILS arrow_drop_down
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One Guard offers online scheduling. When my air conditioner went out on Sunday, I just went on the website and submitted a service request. I received a return call Monday morning at 7:00 and my technician was scheduled immediately. Great service!!! I would highly recommend One Guard.

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Jason Duncan

October 9th, 2020 DETAILS arrow_drop_down
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I found them to be very professional, courteous and timely.

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Wendy Sahr

October 9th, 2020 DETAILS arrow_drop_down
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They have been nothing but helpful and professional

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Lenny

October 9th, 2020 DETAILS arrow_drop_down
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They assist in getting the best possible company to fix the covered item within my home

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Mark Gustafson

October 9th, 2020 DETAILS arrow_drop_down
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We received very prompt service on our air conditioner.

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Doug Krause

October 9th, 2020 DETAILS arrow_drop_down
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You list garage doors as being covered in the large print but in the little print you cover very little of anything

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Reply from OneGuard

Oct 14, 2020

Dear Mr. Krause, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our efforts of assistance. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for our error in determining coverage for the garage door springs. Please know we have had a direct conversation with the service contractor clarifying coverage for the springs and a check will be mailed to you for OneGuard’s cost for the repair. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties

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Kele W

October 9th, 2020 DETAILS arrow_drop_down
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One Guard is easy to work with as their representatives are friendly, professional and seem to really care about their customers.

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Sue

October 9th, 2020 DETAILS arrow_drop_down
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Great follow up to see if my problem was resolved.

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Laura

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Long hold times. Inconsistent vendors. Friendly staff.

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Nancy Johnston

October 9th, 2020 DETAILS arrow_drop_down
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Great customer service and wonderful contractors.

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Angel Gotay

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Excellent service and outstanding customer service

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Diane Hood

October 9th, 2020 DETAILS arrow_drop_down
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service and options that are covered that are not by others

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Cindy Duarte

October 9th, 2020 DETAILS arrow_drop_down
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One Guard has fast and dependable service,.

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Steve Powell

October 9th, 2020 DETAILS arrow_drop_down
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Excellent service, friendly staff, variety of solutions

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Morris

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The allowance for lodging when my a/c repair was delayed should have been at least $100/night.

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Pamela lee

October 9th, 2020 DETAILS arrow_drop_down
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OneGuard Home Warranty has not let me down- the service technicians, timeliness and repairing items in my home, they are on point!

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Scott Colbath

October 9th, 2020 DETAILS arrow_drop_down
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Competent service. Quick service. No BS.

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Janette Gentry

October 9th, 2020 DETAILS arrow_drop_down
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Use them personally and recommend to clients! Always professional and take care of us!

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Michelle

October 9th, 2020 DETAILS arrow_drop_down
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So far I've had to use the home warranty for a few things and most have been covered with great contractors. Getting through the phone to speak to someone is the hardest as most times you are on hold for over an hour.

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Kate

October 9th, 2020 DETAILS arrow_drop_down
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Quick response time and good customer service

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Edward Callahan

October 9th, 2020 DETAILS arrow_drop_down
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Efficient, easy to work with, great value

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Ellen Normoyle

October 9th, 2020 DETAILS arrow_drop_down
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Very quick and so far have covered everything. I have recommended them to a few friends already.

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Lisa LeMaster

October 9th, 2020 DETAILS arrow_drop_down
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OneGuard is professional, dependable, and timely. They cover some things that other companies do not.

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Barbara Tietz

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Excellent service, Camille is a great rep

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Bessie Padilla

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They provide Excellent customer service.

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M. Marquez

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Agents listen and are courteous and understanding

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Andrea Cole

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I rated you this way because of your reliability.

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Anthony Huff

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Great job , I appreciate it. Timely an proficient

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TONY J

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Everytime I have utilized their services, they have been able to assign decent contractors who are able to respond appropriately given the circumstances. They are also flexible enough to switch contractors when viable to accustom the customer the best way pissible

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Sue

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They are the best home warranty company I have had. Just wish I could have more coverage for less money...wishful thinking

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Relayne Jones

October 8th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I was referred to OneGuard when I purchased my home in Goodyear AZ last October 2019. In July 2020, I realized I did not have the pool equipment I thought I had and contacted OneGuard; they immediately refunded my premium overpayment. Based on their honesty and ease of working with them, I contacted Alexander Jacobs. He reviewed my policy and I renewed on the spot with him. He is pleasant, very professional and I felt confident in his ability to take care of me and answered all my questions clearly. Great employee!! Great company!! Relayne Jones

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Breena Westfall

October 8th, 2020 San Diego, CA

Alicia went above and beyond when helping us with an order. She took the time to answer all of our questions and make sure the order was placed correctly. Her follow up was impeccable from start to finish. I highly recommend One Guard and Alicia’s great customer service.

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Sherry Bohach

October 8th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Received a warrenty with new house, was so impressed with it we renewed for another year. Have used serveral times always with great results and usually with no addtional out of pocket cost. Thank you Ana L for your fast service on our garage door call. : )

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Raquel

October 7th, 2020 , DETAILS arrow_drop_down
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Alexander J was very helpful. He listened to my needs and set me up wit a suitable package

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Jan Clemence

October 7th, 2020 Surprise, AZ DETAILS arrow_drop_down
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Kenneth C called back to follow up on my contract renewal, and again he was outstanding in his follow up and costumer service. He is an asset for One Guard!!

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DeWitt Beeler

October 7th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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My experience with home warranty companies has been a mixed bag. The OneGuard home warranty that the seller of the home I just bought provided for us has been a real eye-opener. I've had to make three claims so far, and I've been consistently pleased with the service. They don't scrape the bottom of the barrel for contractors, a problem I've run into before: both contractors they've sent have been excellent. In fact I'd honestly say that both (Lorne at Loe's Appliance and Justin at Collins Commercial Services) exceeded my expectations. Heidi Smith at OneGuard has been outstanding at responding to questions, communicating clearly, and following up on requests; again, much better than I'm used to with so many "service" companies. In a couple of cases, my problem couldn't be resolved due to things like lack of parts for an outdated unit so they offered money in lieu of repair. So far, I'd say their offers have been quite reasonable; I haven't felt at all like I was being taken advantage of. Their website is well constructed and laid out, easy to follow, and it actually works; this is the cleanest claim process I've ever used. So overall, yes, if a warranty makes sense for you I don't see how you could go wrong with these folks.