OneGuard
8.0
Overall Score
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Verified Customer
Review Source
AG
As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.
2 years ago
Verified Customer
Review Source
Mark
OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didn’t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.
2 years ago
Verified Customer
Review Source
Alejo Cruz Peoria, AZ
I've been with OneGuard Home Warranties for several years. Each time I've called them they have responded expeditiously and with courtesy. In addition, if I had a specific request to use a company of my choice they have always accommodated it. Ana M was no exception today. I requested Clear Pool Solutions LLC and she immediately sent the Service Request to them. Thank you Ana and thank you OneGuard.
2 years ago Edited October 6, 2021
Verified Customer
Review Source
Norm Brenna Peoria, AZ
I have had Oneguard as far back as when it started as Service One. IT HAS SAVED ME MANY TIMES.Years ago when all of the other home warranty companies would come in to Ken Meade realty offices wanting to get our agent's to promote their home warranty I would give them the Service One and or One Guard brochure and say if you can match this brochure I will consider using you. They all said we can't do it the way they do and stay on business.Long story but is true.
2 years ago
Verified Customer
Review Source
Stephanie Avondale, AZ
Oven quit 3 weeks before Thanksgiving. It took a couple of days for the contractor to call me and then a week before they came out (not OneGuard's fault). But, after the contractor came out and diagnosed the concern, Angela called me to tell me I was getting a new oven. The contractor told me it would just be a replacement part. Well, according to Angela the replacement part was only $100 less than a total replacement. Because of Angela, our Thanksgiving is saved.
2 years ago Edited November 17, 2022
Review Source
Carsyn Apache Junction, AZ
One guard came very highly recommended to me and I have been disappointed in the service so far. It appears that once the sale is made- the company is through trying to make you happy. My dryer door broke and I was told that wasn’t covered. When I asked for an explanation, I was never responded to. I waited ten days to get it fixed and had to pay it myself completely out of pocket. The interactions for the claim were a complete 180 from the professional friendly representatives that sold me the warranty.
1 month ago
Reply from OneGuard
Dear Carsyn, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Feb. 17th, 2023
Verified Customer
Review Source
Danielle Peoria, AZ
I have been with them a short time and so far they seem to be doing a good job. It's easy to request services online and they are reasonably priced.
3 months ago
Reply from OneGuard
Dear Danielle, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we and always appreciate the opportunity to help with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2022
Verified Customer
Review Source
Lee Swan Sugar Land, TX
My furnace stop working...during the coldest time so far this year but I had to wait for 5 days for someone to just come and tell me it wasn't working! Then I was told I would have to wait for you to order me a furnace instead of letting the local HVAC company use one of their furnace...which meant I would go 2 more weeks without heat!!!
3 months ago
Reply from OneGuard
Dear Ms. Swan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we apologize for the frustration. We have confirmed that a check was processed for covered repairs at your request and we appreciate your patience throughout the warranty process. Thank you again for allowing OneGuard the opportunity to assist you. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Douglas Russell Frisco, TX
Every time we have used One Guard we have been satisfied. They find the right provider each time and those providers have been quick and efficient!
4 months ago
Reply from OneGuard
Dear Mr. Russell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and your contractors! Providing positive resolution by service professionals that are quick and efficient, is our number one priority, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 28th, 2022
Verified Customer
Review Source
KENNETH SOUCY Sun City, AZ
Recently wanted a heating system tune-up. The company that was to do the work wanted to come here on 12/15/2022. OneGuard needs to select companies that are more responsive to their customer's need.
4 months ago
Reply from OneGuard
Dear Mr. Soucy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have left you a voice mail message seeking to address your concerns and look forward to hearing from you. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Nov. 22nd, 2022
Verified Customer
Review Source
Kim Lane Spring, TX
They did not help pay what they should have for my first repair. When I asked about potential reimbursement for what they should have paid. I was told 'it's already after 30 days'. A manager was supposed to call me back and discuss with me. Never got the call.
5 months ago
Reply from OneGuard
Dear Ms. Lane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained the warranty process, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Nov. 1st, 2022
Review Source
Janie Scottsdale, AZ
Scott P at One Guard Home Warranty is the reason I continued with my contract renewal. He’s very knowledgeable and was able to answer all my questions.
What a pleasure it was to work with Scott.
3 months ago
Reply from OneGuard
Dear Janie, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Scott! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in renewing your warranty plan. We agree! Scott is excellent and your amazing feedback really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 7th, 2022
Verified Customer
Review Source
Devona Burgess Fort Worth, TX
I have been with One Guard for a year and a half, and enjoyed to service I was provided until my last call. I was very unsatisfied with the customer service I received. It was like I was talking to robots (they all just read a script) and when I requested to speak to a manager in more than one occasion I was either blatantly lied to or never transferred. I tried calling their headquarters directly, but I was diverted to customer service who were no help. Seriously seeking not to renew and go with another company.
7 months ago
Reply from OneGuard
Dear Ms. Burgess, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret any frustration. OneGuard has attempted to reach out to you by phone seeking to address your concerns but was unable to connect. Please know that we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Aug. 30th, 2022
Verified Customer
Review Source
Monica Savard Gilbert, AZ
They are pretty quick in sending someone out, however they don't always cover what they say they will. Work that was done on my pool pump prior to me purchasing my home and ended up not being covered. After multiple $79 dollar a visit charges, and the company they sent out being completely rude and unprofessional, they did not cover and the main pump should be completely covered according to their contract
8 months ago Edited November 23, 2022
Reply from OneGuard
Dear Ms. Savard, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! It is always our sincerest intent to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate the opportunity to assist with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 22nd, 2022
Verified Customer
Review Source
Derek Anderson
They say they cover things but fail to mention hidden things associated with that coverage. For example..says they cover water heaters but they don't say they don't cover hoses, pans, valves, traps, etc that cost more than the water heater!
8 months ago
Reply from OneGuard
Dear Mr. Anderson, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Jul. 22nd, 2022
Verified Customer
Review Source
John Mullib Conroe, TX
The appliance repair company chosen by Oneguard (Mvp) did fix my problem had to wait for oarrs then in less then a month it broke again so they charged me for a call out again. Niw Oneguard offered 235. To wait . I thiink they wanted me to take the money and buy a new washer. That is what i did. It defeats the purpose of having a home warranty.
8 months ago
Reply from OneGuard
Dear Mr. Mullib, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties
Jul. 12th, 2022
Review Source
Latisha Thomas Sugar Land, TX
So far so good, sometimes there's misunderstanding or a lack of understanding what is asked for Via customer service but overall sometimes the companies are good that they send out, like indicated in previous reviews things that should be covered are not!
4 months ago
Reply from OneGuard
Dear Ms. Thomas, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 22nd, 2022
Verified Customer
Review Source
Raghi Gilbert, AZ
timeliness and professionalism is great. Online portal is a one stop solution for all service requests
9 months ago
Reply from OneGuard
Dear Raghi, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences using the OneGuard online portal for your service requests! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 15th, 2022
Verified Customer
Review Source
Donna Himes Sun City West, AZ
Prompt service everytime. Experienced contractors provided to estimate situations and appropriate resolutions are made. We are satisfied with One Guard and recommend them to our family and friends
9 months ago
Reply from OneGuard
Dear Ms. Himes, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties
Jun. 10th, 2022
Verified Customer
Review Source
PHILLIP Prescott Valley, AZ
Because the service was great but there are rooms for improvement. Like when having to pay the $75 fees first before they can tend to your need. And instead of saving what you've already started with a service rep, each time you call, you start everything all over.
9 months ago
Reply from OneGuard
Dear Phillip, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 13th, 2022
Verified Customer
Review Source
Hannah Scott Waddell, AZ
Contractors have been great. They come on time and are professional, skilled, and work quickly to resolve the issues. It can take a few days or weeks at time to get someone to come out though.
11 months ago
Reply from OneGuard
Dear Ms. Scott, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and your service professionals! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 26th, 2022
Verified Customer
Review Source
NL
Recently, for a work order a technician misdiagnosed the issue which ended up in denial of coverage. We went ahead to fixing the problem out of pocket expense. It took over a week for the parts to arrive and few days to schedule the tech to be back. After they fixed the issue, the problem still continued. OneGuard policy is to dispute the resolution within 24hrs. In this case, that timeline is an impossible expectation from us to dispute since we didn't have the replacement parts until several weeks later. OneGuard will do nothing about it when I called them back regarding this issue.
11 months ago
Reply from OneGuard
Dear NL, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 14th, 2022
Review Source
500patti Phoenix, AZ
I have an older home and have been with One Guard for several years. Recently they sent technicians out to fix both a heat pump problem and plumbing issues. They called in both cases to make sure everything was working well afterward, a nice gesture that showed they care about customer satisfaction. I just renewed my policy, Christopher S was kind and helpful.
6 months ago
Reply from OneGuard
Dear 500patti, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in renewing your warranty plan. We agree! Christopher is excellent, and your kind words really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 22nd, 2022
Gale Lavely Sun City, AZ
I've been a One Guard customer since 2009. I've received excellent customer service through One Guard's contracted service companies. It's easy to go online to request a service call. I had a question regarding my Home Warranty for 2023. I spoke to Christopher S who was very helpful with addressing my Home Warranty question. Chris quickly answered my question and promptly sent me an email. I would recommend One Guard Home Warranty service to my friends and neighbors.
6 months ago
Reply from OneGuard
Dear Ms. Lavely, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 13 years and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Sep. 22nd, 2022
Review Source
Shawn Shackelton Scottsdale, AZ
Just wanted to thank Christopher R for getting what we needed authorized quickly. We had been without 1 of our AC's for a week and when the company came to replace the original part, they found another one that needed to be replaced as well. If they didn't get the authorization we would have had to wait even longer for our AC to be fixed during the AZ summer. Thank you!
7 months ago
Reply from OneGuard
Dear Mr. Shackelton, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Chris and He was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties
Aug. 11th, 2022
JILL DIMAURO Paradise Valley, AZ
ANGELA J DESERVES 10 STARS FOR HER CARING, PROFESSIONAL SERVICE.
MY TENANTS WERE WITHOUT A/C WAITING FOR A PART TO REPAIR THE UNIT.
IT WAS IMPOSSIBLE TO GET ANYONE TO RETURN UNTIL ANGELA THROUGH HER DILIGENCE FINALLY WAS ABLE TO REACH THE CONTRACTOR AND SET UP AN APPOINTMENT FOR THE REPAIR THE FOLLOWING DAY. SHE JUST MADE IT HAPPEN. IT WAS AN EXTREMELY DESPERATE SITUATION DUE TO THE TEMPERATURES OF 106-114 IN ARIZONA. I AM TRULY GRATEFUL TO HAVE BEEN ABLE TO CONNECT WITH ANGELA.
8 months ago
Reply from OneGuard
Dear Ms. Dimauro, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Angela! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Angela and she truly appreciates the opportunity to assist you and was humbled by your commendation. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 15 years and look forward to serving you in the future. OneGuard Home Warranties
Jul. 25th, 2022
Review Source
Angela Richardson, TX
I spoke with Lori E and she was very patient and answered all of my questions about the plans they have available. She provided the different options and made sure I was covered for only the items that I really needed. The price is very reasonable and there are a wide range of items covered under the base plan with options for extending the coverage.
8 months ago
Reply from OneGuard
Dear Angela, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Answering your questions was extremely important to Lori, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 21st, 2022
Review Source
Sherri Davis Houston, TX
OneGuard has been so easy to work with. My Choice Home Warranty plan expires in August and it can't expire one minute soon enough. I have patiently waited for more than 9 months now to sign up with OneGuard. My agent, Lori E, took my call 9 months ago and remembered to follow up with me when it got close enough to the expiration of my plan for me to sign on with OneGuard. Very reasonable limitations on coverage, which is what I expected from my previous carrier. I feel secure now! Thank you OneGuard and Lori!!
8 months ago
Reply from OneGuard
Dear Ms. Davis, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori. Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. We have also shared your rave review with Lori, and they are extremely grateful for the positive recognition and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 18th, 2022
Review Source
Sharad Naik Cedar Park, TX
I needed to get the purchase order for the evaporator coil for our A/C unit that OneGuard had done back in July 25, 2017. The coil had gone bad and it was still under the 5 -year warranty. Christopher S went the extra mile and quickly found the purchase order from 5 years ago and sent it to me right away.
Amazing service by Chris and a great helpful attitude. Thank you chris
8 months ago
Reply from OneGuard
Dear Mr. Naik, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know we have shared your comments with Christopher and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 11th, 2022
Verified Customer
Review Source
Alexandriah Stahr Maricopa, AZ
I called when my fridge gave out. They immediately set up appointment for appliance repair. The made 2 visits, 1 to diagnose and 2nd to install the motherboard. I now have a renewed fridge which I expect to last for some time. One guard took care of it and I'm very happy with result.
1 year ago
Reply from OneGuard
Dear Ms. Stahr, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 4th, 2022
Verified Customer
Review Source
Raymond Leach Sun City, AZ
I have OneGuard to cover my major appliances, but I also use their services like carpet cleaning, window washing, etc. I am not sure if I actually save anything with these services, but it is helpful to not have to search for such services myself.
1 year ago
Reply from OneGuard
Dear Mr. Leach, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Ron Pruett New River, AZ
One guard provides very good, responsive services. Their CS reps always try and accommodate emergency service needs. Typically, if no contractors can be scheduled in a timely manner to correct a problem, they will call and find a contractor that can. Thanks One Guard!
1 year ago
Reply from OneGuard
Dear Mr. Pruett, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Gail Cooley Surprise, AZ
OneGaurd is a Great Home Warranty to have. Gives me peace of mind having OneGuard in my corner when something needs fixing or simply scheduling my annual updates on our heating and air conditioning units. OneGaurd also responds very quickly to my calls. I have no problem recommending OneGuard for your home warranty and it needs.
1 year ago
Reply from OneGuard
Dear Ms. Cooley, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
Jeff Garris San Luis Obispo, CA
OneGuard processed our claim quickly but the claims person was rude to my wife and myself on four separate occasions. We asked for an itemized invoice for our out of pocket cost, he didn't seem please that he had to go through the extra work to email us the invoice. His attitude towards us was very poor when we had phone conversations about the process and updates. Service and install was completed in 21 days which seems reasonable. Our experience might have been better if we would have had a different claims agent. TLC Refrigeration and Air Conditioning did a great job.
1 year ago
Reply from OneGuard
Dear Mr. Garris, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is always our top priority, and we regret any frustration. Please know we are reviewing your service request to ensure a high-level of service for all our valued homeowners. We sincerely hope to restore your faith in the wonderful services OneGuard has to offer and thank you again for your consideration. OneGuard Home Warranties
Nov. 4th, 2021
Verified Customer
Review Source
Carol Missouri City, TX
Responsive to customer needs. I had a water heater problem. The first company gave me an appointment 7 days out. I called Guardian again and explained the issue. The representative called other companies, found one that could come out the next day and made the appointment for me. This is EXCELLENT service.
1 year ago
Reply from OneGuard
Dear Carol, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 15th, 2021
Verified Customer
Review Source
Patricia Fox Sun City, AZ
They responded quickly and professionally to my request. And when we needed additional work done. Because it was within the 30 day time frame,there was no additionalout of pocket expense for me. All wor was completed in a timely and competent manner..
1 year ago
Reply from OneGuard
Dear Ms. Fox, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 15th, 2021
Verified Customer
Review Source
Carlos Giraldo Leander, TX
In my first 3 weeks, I've used OneGuard to leverage their resources for services at my new investment property and the response time has been amazing. I usually get a response within an hour or two of submitting ticket on the mobile app and within 4 hours by trade to schedule service.
1 year ago
Reply from OneGuard
Dear Mr. Giraldo, Thank you so much for the 5 star review and such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 16th, 2021
Verified Customer
Review Source
Jennie proszek Gilbert, AZ
It would be five star but last two years hot water heater problems, one guard stated they would not authorize repair or replacement due to it was heating water, that want the problem color of water was brown at times and not heating hot finally last year it had to be replaced it stop working and began leaking, however excellent service on air conditioner fan was replaced within 24 hours before it totally broke down in 115 plus degree weather
1 year ago
Reply from OneGuard
Dear Ms. Proszsek, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Rae Martinez Phoenix, AZ
They are easy to work with - can call or use computer to turn in a service request. They are prompt in contacting you with the name of the company that will provide service. They work with good companies. I have only had one issue with one company and One Guard rectified it.
1 year ago
Reply from OneGuard
Dear Ms. Martinez, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are extremely happy to hear about your experiences. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Doug Reske Keller, TX
Quick and easy to request service. Company they select always respond quickly and and are always good companies woth good customer service. For example, our garage door spring broke Satuyrday May 29th, and a comapany was sent out Monday (Memorial Day) and spring replaced!!!
1 year ago
Reply from OneGuard
Dear Mr. Reske, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 26th, 2021
Verified Customer
Review Source
DH Chandler, AZ
While they may cost a little more than competitors, they are good with approving warranty claims and use higher quality and more honest service providers. Beware of low cost home warranty companies as you will get run around and they will try everything to not approve your claims.
1 year ago
Reply from OneGuard
Dear DH, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and offering comprehensive coverage at a competitive cost, and the value you find in our services is exactly what we strive for as a leading home warranty provider. On behalf of the entire OneGuard team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
John B Glendale, AZ
During a warranty claim, they set me up quick with a contractor to fix my issue, however it was a bad contractor. I went around 3 days without hot water only to have the contractor cancel and try to reschedule. I don’t think this is one guards fault, but maybe they should look for the fastest available contractors for their customers. I called when the first contractor canceled and they set me up with someone who was out and next day and fixed my issue easily.
1 year ago
Reply from OneGuard
Dear John B, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! It is our constant endeavor to provide timely repairs, and we sincerely regret the frustration. We appreciate your transparency in detailing this experience and are pleased to hear that our service contractor restored your water heater to proper working order. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Robert Conen Sun City West, AZ
We have maintained our One Guard Home Warranty following the first year we moved in to our home (total or 7 years). They have responded to "emergencies" and kept us informed of recommended periodic maintenance. Their prices are reasonable and competitive. The have good companies available for regular maintenance as well as "emergencies".
2 years ago
Reply from OneGuard
Dear Mr. Conen, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive for, and we are extremely happy to hear how pleased you are with the level of service and support you receive, and the great value you find in your OneGuard plan. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 22nd, 2021
Verified Customer
Review Source
Juan Aristizabal Gilbert, AZ
Extremely easy to file a claim and the response time from the providers is amazing. Also, very easy process to go back to them if the repairs didn't work, for instance, they repair our range and it still wasn't working so OneGuard replace the whole unit without any hassle and extremely fast.
2 years ago
Reply from OneGuard
Dear Mr. Aristizabal, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with OneGuard Home Warranties! Our top priority is customer satisfaction, and your testimony regarding ease of service and quality workmanship is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Mar. 16th, 2021
Verified Customer
Review Source
Adrienne Porter Lancaster, TX
Paul has excellent customer service. He answered all my questions and made my payment very easy. He even set up auto pay for me. One Guard offers outstanding coverage and my warranty has really come in hand with my 1st year of home ownership. I have renewed my policy against! Thank you One Guard.
2 years ago Edited December 6, 2021
Reply from OneGuard
Dear Ms. Porter, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties
Feb. 24th, 2021
Verified Customer
Review Source
Michael Reed Glendale, AZ
This is my first experience with a home warranty company, so I'm not sure if this is true of all home warranty companies. When I wrote a Google review about this experience, I received a computer generated response, like a digital shoulder shrug from the company. I'm really disappointed in how pool equipment is worded for coverage. Especially for a new pool owner who called for service for a leak in what appears to be the primary plumbing of the pool. Apparently even though it appears to be the primary loop of plumbing, the part wasn't covered, leaving me having to pay the service fee to have the contracted company tell me it's not a covered part. I was able to fix the part myself for less than the service charge from OneGuard. Maybe in this advanced digital age, a photo of the failing part could've bee submitted, and informed the part wasn't covered, and avoid this whole experience? I now feel apprehensive calling to use the home warranty especially if it involves pool parts, or items in the home I'm not 100% sure are covered. I also feel the need to keep the policy strictly for the coverage of aging items in the home, A/C. The representative on the phone was nice, and I don't hold them responsible as they are just following policy.
2 years ago
Reply from OneGuard
Dear Mr. Reed, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely regret the outcome of your service request. In your situation, OneGuard confirmed the breakdown of the union for the pop-up heads were not a covered item under the service plan. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know we appreciate your understanding with respect to coverage. We truly value your business and hope to restore your faith in OneGuard and the great services we strive to offer. OneGuard Home Warranties
Feb. 5th, 2021
Verified Customer
Review Source
Suzi Wiggins Chandler, AZ
I have been with One Guard for about 10 years. Even though it is a bit pricey each year, I love the convenience of calling when I have a repair and having them connect me with the proper company to fix my problem. Every repair person I have encountered has been wonderful.
2 years ago
Reply from OneGuard
Dear Suzi Wiggins, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and wonderful service contractors! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and provide the peace of mind you deserve. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 25th, 2021
Verified Customer
Review Source
Robert Harmon
They bail me out 3 times on things that went bad all 3 things happen in 1 year number 1 was upstairs in the bathroom water was leaking down the wall they fix that number 2 was ceiling fan quit working they replace the ceiling fan and number 3 was hose bib outside on my patio was leaking they replace that thank you one guard
2 years ago
Reply from OneGuard
Dear Mr. Harmon, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 23rd, 2020
Verified Customer
Review Source
Edmund Kulsick
Calling for a service request is easy, and the service provider consistently calls within teh promised window. It's GREAT relief knowing that I'll have someone to fix my problem, whatever it is, in a very short period of time.
2 years ago
Reply from OneGuard
Dear Mr. Kulsick, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and our service contractors! Providing you and your family with the peace of mind you deserve is our top priority, and we always appreciate the opportunity to help. Thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 14 years, and look forward to serving you again in the future. OneGuard Home Warranties
Nov. 25th, 2020
Verified Customer
Review Source
Mike p Chandler, AZ
Alicia P was assigned my claim when it was delayed, and she exceeded all expectations. Our stove repair was stalled due to it being a product that requires specific technician capable services. Once assigned to her, our timeline accelerated and the quality of care and service was appreciably improved.
I have been with One Guard for six years and they have always come through for my family and our home needs
2 years ago Edited November 9, 2021
Reply from OneGuard
Dear Mike P., Thank you so much for the 5 star review and such wonderful testimony regarding your service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are helpful and dependable, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire OneGuard team, thank you again! We humbly look forward to serving you again soon. OneGuard Home Warranties
Nov. 6th, 2020
