error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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430 Reviews

Review Breakdown

5 star
73%
4 star
10%
3 star
6%
2 star
2%
1 star
9%

Sentiment Criteria

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Verified Customer

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kirk burger

November 16th, 2020 DETAILS arrow_drop_down
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took to long to get the issue resolved. Also had to wait on the phone 2 hours to talking to somebody

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Reply from OneGuard

Nov 24, 2020

Dear Mr. Burger, Thank you for taking the time to review OneGuard Home Warranties and provide necessary feedback. Please know we constantly strive for best-in-class service and apologize for any frustration you experienced regarding hold times and the timeframe involved to authorize replacement of the toilet. We are happy to know that the replacement was completed and wholeheartedly appreciate your commentary as a guide for OneGuard's efforts to improve upon the service we extend to our valued homeowners. Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Nancy Berglund

November 16th, 2020 DETAILS arrow_drop_down
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Just signed up with them. Made one request and they reasponded right away.

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Reply from OneGuard

Nov 24, 2020

Dear Ms. Berglund, Thank you so much for the 4 star review and remarks regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our number one priority, and it is always our most distinct pleasure to provide timely resolution and the quality service you deserve. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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DJ

November 16th, 2020 DETAILS arrow_drop_down
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They are quick and the people they send are knowledgeable and polite.

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Reply from OneGuard

Nov 25, 2020

Dear DJ, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! Offering prompt and accurate resolution with knowledgeable professionals is exactly what we strive for, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Arlen Donner

November 16th, 2020 DETAILS arrow_drop_down
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I have been with One Guard for years and they have handled my needs and taken good care of me

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Reply from OneGuard

Nov 23, 2020

Dear Ms. Donner, Thank you so much for the 5 star rating and review regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you you with the peace of mind you deserve. On behalf of the entire team, thank you again for choosing OneGuard the past 16 years! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Edmund Kulsick

November 16th, 2020 DETAILS arrow_drop_down
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Calling for a service request is easy, and the service provider consistently calls within teh promised window. It's GREAT relief knowing that I'll have someone to fix my problem, whatever it is, in a very short period of time.

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Reply from OneGuard

Nov 25, 2020

Dear Mr. Kulsick, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and our service contractors! Providing you and your family with the peace of mind you deserve is our top priority, and we always appreciate the opportunity to help. Thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 14 years, and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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Brad DeAustin

November 16th, 2020 DETAILS arrow_drop_down
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Very responsive and helpful. Excellent contractors.

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Reply from OneGuard

Nov 25, 2020

Dear Mr. DeAustin, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your recent customer service experience with OneGuard Home Warranties and our service contractors! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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Jane Sass

November 16th, 2020 DETAILS arrow_drop_down
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I have never had a problem with a service request not being fulfilled to my satisfaction.

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Reply from OneGuard

Nov 25, 2020

Dear Ms. Sass, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your positive customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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craig

November 16th, 2020 DETAILS arrow_drop_down
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they have very good contractors working for them

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Reply from OneGuard

Nov 25, 2020

Dear craig, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! We look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Mike Howerton

November 16th, 2020 DETAILS arrow_drop_down
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They are always prompt in taking care of any needs I have.

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Reply from OneGuard

Nov 25, 2020

Dear Mr. Howerton, On behalf of the entire team, thank you for your 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! It is always our sincerest pleasure to assist you with all your home warranty and home services needs. We are overjoyed that you have found convenience and ease in the services we offer, and we are honored by your loyalty over the last 13 years! We deeply value your loyal business, and we look forward to serving you for many more years to come. OneGuard Home Warranties

Verified Customer

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Frank

November 16th, 2020 DETAILS arrow_drop_down
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Very happy with setting up and receiving services.

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Reply from OneGuard

Nov 25, 2020

Dear Frank, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Nirmala Fernandes

November 16th, 2020 North Vancouver, BC DETAILS arrow_drop_down
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Alexander J gave prompt and courteous service. He answered all my questions and was knowledgeable.

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Reply from OneGuard

Nov 25, 2020

Dear Ms. Fernandes, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander is very knowledgeable, and your positive feedback and kind words really made his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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Sanela Marshall

November 14th, 2020 , DETAILS arrow_drop_down
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Fred F was so helpful. He answered all of my questions and helped explain all of the benefits of the additional features coverage we were adding to our policy.

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Reply from OneGuard

Nov 25, 2020

Dear Ms. Marshall, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Fred! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Fred loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Corinne Kliegl

November 14th, 2020 Tempe, AZ DETAILS arrow_drop_down
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Excellent! Best Home Warranty company ever. From the technician who came 2 my house..on time..2 diagnose the problem to the incredibly fast response fron Erin P 2 make everything fair and honest. Luv this company..best in the business.

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Reply from OneGuard

Nov 20, 2020

Dear Mrs. Kliegl, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties and Erin! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Erin loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Jasmine g

November 13th, 2020 Houston, TX DETAILS arrow_drop_down
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OneGuard is providing coverage for our entire home at a reasonable price. It gives our family peace of mind. Fred provided great customer service and was very professional.

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Reply from OneGuard

Nov 20, 2020

Dear Jasmine G, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide you with the peace of mind that you deserve. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you again in the future. OneGuard Home Warranties

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Adrian

November 13th, 2020 Houston, TX

Fred F was extremely helpful in explaining to me the details of the policy, and making sure I got the best price possible

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Reply from OneGuard

Nov 20, 2020

Dear Adrian, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Fred! We always strive to provide the most comprehensive coverage in the industry and best-in-class service, and appreciate that you have chosen OneGuard for all your home warranty and home service needs. Please know Fred appreciated the opportunity to provide you with his personal assistance, and your kind words really brightened his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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LB Klotz

November 13th, 2020 Keller, TX DETAILS arrow_drop_down
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We have always had excellent customer service with all of the representatives and when canceling today, Alecia A was also wonderful to work with.

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Reply from OneGuard

Nov 23, 2020

Dear Ms. Koltz, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Our top priority is your satisfaction with all your home warranty and home services needs, and we truly value your past business. Please know Alicia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard and for the opportunity to have served you. OneGuard Home Warranties

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George Torres

November 12th, 2020 Austin, TX DETAILS arrow_drop_down
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Nansi J has restored my faith in the company. After a few disrespectful and rude reps in the past. Nansi went above and beyond and followed up with my claim. I truly appreciate her caring approach and professionalism! Thanks Nansi!

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Reply from OneGuard

Nov 19, 2020

Dear Mr. Torres, Thank you for taking the time to provide OneGuard Home Warranties with a 5 star rating and testimony regarding your service experiences with Nansi. Customer satisfaction is always at the forefront of our priorities and we sincerely apologize for your less than stellar service experiences in the past. Please know OneGuard takes your feedback seriously as it aids in our constant pursuit of improving upon the service we offer our valued homeowners, and we are overjoyed to know that Nansi was able to turn around your perception. We have also shared your review with Nansi and she was humbled by your kind words. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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SB

November 11th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Fred F answered all my questions and offered me great customer service.

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Reply from OneGuard

Nov 19, 2020

Dear SB, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred goes out of his way to provide excellent customer service, and your kind words really made his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Deborah Smith

November 11th, 2020 Phoenix, AZ

I have just started my affiliation w/ them and so far they have been available and extremely responsive to all my questions!! Looking forward to continued positive relationship should any of my home items need repair.

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Smith, On behalf of the entire team, welcome to OneGuard and thank you so much for your 5 star review and thoughtful remarks! Your satisfaction is our top priority, and we are excited about the opportunity to assist you with all your home warranty and home services needs. Thank you again for entrusting OneGuard! We appreciate your business and look forward to serving you for years to come. OneGuard Home Warranties

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Robert Eric Gutierrez

November 10th, 2020 , DETAILS arrow_drop_down
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Alex explain the whole warrenty perfectly and went above on help get my home protect from any damages, etc highly recommend this employee

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Reply from OneGuard

Nov 14, 2020

Dear Mr. Gutierrez, On behalf of the entire team, thank you very much for your 5 star review regarding your customer service experience with OneGuard Home Warranties and Alex! We strive for customer satisfaction, and it is always our pleasure to assist you with all your home warranty and home services needs. We agree! Alex delivers exceptional service, and he was honored by the opportunity to assist you. We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Juliana

November 10th, 2020 Cypress, TX DETAILS arrow_drop_down
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One Guard is great. Fair price, I know it can be a bit above competition but they have great coverage, work with very good companies and they are fast!

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Reply from OneGuard

Nov 14, 2020

Dear Juliana, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is our most distinct pleasure to assist you at a competitive price and with quality service always in mind. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Laurie Lindvall

November 10th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Ii have used the One Guard home warranty on seversl occasions, always courteous, prompt and get the issied addressed to my satisfaction

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Reply from OneGuard

Nov 14, 2020

Dear Ms. Lindvall, Thank you so much for the 5-star review and positive testimony regarding your service experiences with OneGuard Home Warranties! It is always our sincerest pleasure to assist you with all your home warranty and home services needs, and to provide you with the peace of mind you deserve and we are grateful for the opportunity. On behalf of the entire team, thank you again! We truly value your business and look forward to assisting you for many years to come. OneGuard Home Warranties

Verified Customer

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Shirley Bolton-Smith

November 10th, 2020 DETAILS arrow_drop_down
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They have great customer service, they also have speedy response.

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Reply from OneGuard

Nov 12, 2020

Dear Mrs. Smith, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences! Our top priority is your satisfaction, and it makes us very happy to know that you have experienced swift resolution with exceptional service professionals. Thank you again for choosing OneGuard over the last 9 years! We truly value your loyal business and look forward to serving you for many years to come. OneGuard Home Warranties

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Kevin Atkinson

November 10th, 2020 DETAILS arrow_drop_down
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I like the price. It's easy to use. I'm very satisfied.

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Reply from OneGuard

Nov 12, 2020

Dear Mr. Atkinson, Thank you so much for the 5 star rating and review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one intent and we are overjoyed that you found convenience and ease in the services we offer. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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SWess

November 10th, 2020 DETAILS arrow_drop_down
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Professional, honest, trustworthy, and caring.

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Reply from OneGuard

Nov 12, 2020

Dear SWess, Wow! Thank you so much for your rave review and kind words regarding your overall experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with quality service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We appreciate your loyal business and look forward to serving you again. OneGuard Home Warranties.

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Robert Weston

November 10th, 2020 DETAILS arrow_drop_down
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They lowballed them price of the replacement

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Reply from OneGuard

Nov 13, 2020

Dear Mr. Weston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand for accuracy and clarity. Customer satisfaction remains at the forefront of our priorities and we regret your displeasure regarding the dishwasher model OneGuard offered for replacement and the subsequent cash in lieu amount that was extended to you as an alternative. In accordance with the terms of the service plan, the cash in lieu amount offered is based on costs OneGuard would typically pay for parts and labor for covered items from its network of service contractors. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we appreciate your understanding with respect to coverage. Thank you again for allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

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Jennifer

November 10th, 2020 DETAILS arrow_drop_down
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I appreciate that they sent the email for the rekeying it was very helpful and it was quick to get the appointment set up

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Reply from OneGuard

Nov 12, 2020

Dear Jennifer, Thank you so much for the 4 star review and positive remarks regarding your service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Gregory Price

November 10th, 2020 DETAILS arrow_drop_down
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I have used OneGuard Home Warranty for over 11 years. Customer service is excellent they always listen to what problem you have with your house and direct the correct technician or company to come and solve the problem.

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Reply from OneGuard

Nov 12, 2020

Dear Mr. Price, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 11 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties

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Ben R.

November 10th, 2020 DETAILS arrow_drop_down
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They provide a good service at a reasonable price.

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Reply from OneGuard

Nov 13, 2020

Dear Ben R., Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! We are so happy that you have found value in the services we offer and overjoyed with the opportunity to provide you with the quality service you deserve. On behalf of the entire team, thank you again for the opportunity and your valued business. We truly look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Jan Vallandingham

November 10th, 2020 DETAILS arrow_drop_down
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Knowledgeable and helpful staff. Great service

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Reply from OneGuard

Nov 13, 2020

Dear Mrs. Vallandingham, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you soon. OneGuard Home Warranties

Verified Customer

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Jim Rhodes

November 10th, 2020 DETAILS arrow_drop_down
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Outstanding and helpful! No worries, peace of mind. Very professional

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Reply from OneGuard

Nov 13, 2020

Dear Mr. Rhodes, Wow! Thank you so much for your rave review and humble remarks regarding your overall experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with quality service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We appreciate your continued business and look forward to serving you again. OneGuard Home Warranties.

Verified Customer

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Jim Y

November 10th, 2020 DETAILS arrow_drop_down
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They have friendly people and offer quick service. I have recommended them to a number of my friends

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Reply from OneGuard

Nov 13, 2020

Dear Jim, Thank you so much for the 4 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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CARMEN GONZALES

November 10th, 2020 DETAILS arrow_drop_down
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They were prompt and quick with follow up.

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Reply from OneGuard

Nov 12, 2020

Dear Ms. Gonzalez, Thank you so much for the 5 star review and amazing testimony regarding your recent service experience with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Jerilyn Merrill

November 10th, 2020 DETAILS arrow_drop_down
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They come out to my house very quickly when I have a problem with an appliance and do a nice job !

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Reply from OneGuard

Nov 19, 2020

Dear Mrs. Merrill, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist in providing you with efficient service and the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business of 10 years, and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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R Green

November 10th, 2020 DETAILS arrow_drop_down
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Services offered, cost, promptness of response time

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Reply from OneGuard

Nov 13, 2020

Dear R. Green, Thank you so much for the 5 star review and taking the time to share such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely and quality repairs, completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Janice Magsam

November 10th, 2020 DETAILS arrow_drop_down
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We had an easy time getting someone out to evaluate the problem

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Reply from OneGuard

Nov 19, 2020

Dear Mrs. Magsam, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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DH

November 10th, 2020 DETAILS arrow_drop_down
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Hard to contact, 1 G v wants all service requests do by computer 24 hrs in advance. When it is over 100+ degrees for over 146 straight days, 24hrs+ for AC service does not cut it

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Reply from OneGuard

Nov 14, 2020

Dear DH, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and we sincerely regret your frustration regarding any delays you may have experienced in pursuit to create a service request. Representatives are available 24/7, 365 days a year to offer personal assistance to you, and as an alternative during times of larger than normal call volume we encourage our customers to utilize tools available through the online portal. Please know we take your feedback very seriously and appreciate your consideration and allowing OneGuard the opportunity to serve you. We truly value your business and hope to regain your trust in the great customer service OneGuard has to offer. OneGuard Home Warranties

Verified Customer

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Mark Wells

November 10th, 2020 DETAILS arrow_drop_down
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Very responsive, handles claim in a timely manner

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Reply from OneGuard

Nov 14, 2020

Dear Mark, Thank you so much for the 5 star review and positive testimony regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Lynn Semall

November 10th, 2020 DETAILS arrow_drop_down
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I like their customer service. They contact me immediately when my alarm goes off.

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Reply from OneGuard

Nov 13, 2020

Dear Ms. Semall, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 4 star review and positive feedback regarding your customer service experiences! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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David schenck

November 10th, 2020 DETAILS arrow_drop_down
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Allways there when I call great service with their associates

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Reply from OneGuard

Nov 13, 2020

Dear Mr. Schenck, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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BARBARA FURLONG

November 10th, 2020 DETAILS arrow_drop_down
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Always so happy with nice technicians and well knowledgeable

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Reply from OneGuard

Nov 13, 2020

Dear Mrs. Furlong, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing best-in-class service, completed by friendly and efficient professionals, is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Nahum Mares

November 10th, 2020 DETAILS arrow_drop_down
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Fast and efficient. I never have a hard time getting a request for service in.

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Reply from OneGuard

Nov 12, 2020

Dear Nahum, Thank you so much for the 5 star review and remarks regarding your service experiences with OneGuard Home Warranties! We are happy that you have found convenience and ease in the services we offer and overjoyed with the opportunity to provide positive resolution on your behalf. Your testimony is exactly what we strive to do, and we thank you again for the opportunity! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

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patti marsh

November 10th, 2020 Surprise, AZ DETAILS arrow_drop_down
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I have been very pleased with the OneGuard home warranty service. Today when I called to renew my policy for the second time, I was given prompt and courteous service by Fred F.

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Reply from OneGuard

Nov 14, 2020

Dear Mrs. Marsh, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Fred's day, and he truly appreciated the opportunity to speak with you and offer his personal assistance. On behalf of the entire team, thank you again for choosing to renew with OneGuard! We value your business and look forward to serving you again soon. OneGuard Home Warranties

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Kathy Mulryne

November 9th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Today was the first time I had to call for my renewal, it needed some changes. I spoke with Alex, he was polite and professional took care of all my concerns and paid my bill in no time at all. Thanks Alex great job!

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Reply from OneGuard

Nov 13, 2020

Dear Mrs. Mulryne, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Alex’s day, and he appreciated the opportunity to speak with you and offer his personal assistance and contract knowledge. On behalf of the entire team, thank you for choosing to stay with OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

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Corey Polk

November 6th, 2020 Dallas, TX

Fred F Was great and very helpful and knowledgeable. I am confident I chose the right company Thank you, Corey Polk

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Reply from OneGuard

Nov 12, 2020

Dear Mr. Polk, Thank you so much for the 5 star review and such thoughtful testimony regarding your recent service experience with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred delivers exceptional service, and he was honored by the opportunity to assist you. On behalf of the entire team, welcome to OneGuard! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Jenna Peterson

November 6th, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Fred F assisted me with my renewal and answered any questions that I had. It was a quick and easy process.

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Reply from OneGuard

Nov 12, 2020

Dear Mrs. Peterson, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Mary

November 4th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Great company. Service is excellent. I have been a happy customer for over 10 years. Alex J was very helpful with my renewal.

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Reply from OneGuard

Nov 09, 2020

Dear Mary, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Alex loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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pilar murphy

November 3rd, 2020 , DETAILS arrow_drop_down
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Excellent service provider. No complaints

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Reply from OneGuard

Nov 09, 2020

Dear Phil, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you soon. OneGuard Home Warranties

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Brad Figler

November 3rd, 2020 Austin, TX DETAILS arrow_drop_down
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I have had a really good experience with OneGuard aside from one issue, which is why I can't give them 5 stars. The one issue I had was that they sent an A/C company to my house that I did not want to do business with. Their quote for out of pocket included items that I flat out didn't need (like a concrete pad for a condenser, when I have a 4x8 poured concrete slab that holds my two A/C units). I called OneGuard and asked for a second opinion. They said they would not agree to that because the out of pocket costs where "within range". They didn't seem to care that the company was trying to charge me for something I didn't need. OneGuard did offer to do a cash out payment in the amount of $600 (for a brand new condenser), so I was forced to use this shady company. End result - shady company forced me to pay the entire out of pocket cost up front and then took 3 weeks to complete the work. Temps in Austin during that time were 90+ degrees. This made me consider dropping OneGuard altogether (I have two properties), but this was the first hiccup in 4 years so I'll give them another shot

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Reply from OneGuard

Nov 09, 2020

Dear Brad, Thank you so much for the 4 star review and providing such amazing testimony and important feedback regarding your customer service experience for the air conditioning system. Your satisfaction is our number one priority and to service you as quickly as possible, and we appreciate your understanding with respect to coverage. Please note the service contract is intended to cover the costs to repair or replace the contract holder’s covered systems and appliances when they become inoperative from normal wear-and-tear conditions; however, coverage is not all inclusive. There may be circumstances in which you will be responsible to pay additional costs for parts or services not covered by the contract, and OneGuard will work to determine the best course of action to reasonably minimize these costs. In your situation, modifications are necessary to ensure successful installation of the condenser. Please know we sincerely hope to gain your trust in OneGuard and the great services we offer. We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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Gary Fiscus

November 3rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Great service, had a repairman at my house in less than one hour , and my air conditioning up and running 45 min. later.

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Reply from OneGuard

Nov 06, 2020

Dear Gary, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties