error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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455 Reviews

Review Breakdown

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Carol Grey

September 25th, 2020 Saint Cloud, FL DETAILS arrow_drop_down
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Fred F of OneGuard customer service is caring and conscientious and went above and beyond to help me. A Reliable Pest Control has always been on time, thorough and very "reliable". Collins Commercial was prompt and professional. Other companies provided by OneGuard have not communicated well and taken MUCH longer than they should have.

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Michael R Manning Jr

September 25th, 2020 Kingwood, TX DETAILS arrow_drop_down
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it was a joy to speak with Joanne K , she is a delight and very professional. As a second call I am now impressed. Tha k you

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Joey

September 24th, 2020 DETAILS arrow_drop_down
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Very good at sending professionals to do the job

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Renee Barbe

September 24th, 2020 DETAILS arrow_drop_down
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The end quality of work was great. Just took a while to get in touch with someone who could approve repairs.

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JoAnn Cunningham

September 24th, 2020 DETAILS arrow_drop_down
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Greate response time and excellent service.

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Julie Leeds

September 24th, 2020 DETAILS arrow_drop_down
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The length of time it took to respond to the uncovered parts and ordering the ones that were covered.

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Anonymous

September 24th, 2020 DETAILS arrow_drop_down
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Ex: The hold times are ridiculous...2 week wait for some of your contractors.

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Carol

September 24th, 2020 DETAILS arrow_drop_down
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Professional and the people they send out are all great.

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Lois Malone

September 24th, 2020 DETAILS arrow_drop_down
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They are a good company but you need a good rep to help when needed mine is Melanie B.

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clinton carnell sr

September 24th, 2020 DETAILS arrow_drop_down
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First attempt at dealing with them was a maddening experience because of the agent. Second attempt was a good experience because of the agent.

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Carol Frasier

September 24th, 2020 DETAILS arrow_drop_down
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First time was horibble, But the second time was excellent and Warz Mechanial was great

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AG

September 24th, 2020 DETAILS arrow_drop_down
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As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.

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Sheila Brown

September 24th, 2020 DETAILS arrow_drop_down
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1. Completely bogus denial. 2. Poor quality standards of subcontractors (no uniforms or identification) 3. Dreadful speed of response. On hold minimum of 30 minutes always.

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Reply from OneGuard

Oct 05, 2020

Dear Mrs. Brown, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review and clarify your situation firsthand. Our top priority is customer satisfaction and we apologize for your frustration regarding hold times and our efforts of assistance and explanations of coverage for the pool filter that was not covered under the service agreement. In your situation, the contractor analyzed the filter and advised that the backwash valve cracked due to over tightening. Please note in accordance of the terms of the service plan OneGuard only covers for systems and appliances that become inoperative due to normal wear and tear. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

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Janie Grubbs

September 24th, 2020 DETAILS arrow_drop_down
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They don’t cover very many things we had a contractor come out and nothing was paid for

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Mark

September 24th, 2020 DETAILS arrow_drop_down
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OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didn’t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.

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Gonzalo

September 24th, 2020 DETAILS arrow_drop_down
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One Guard has proven to be efficient and cost effective

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Ann

September 24th, 2020 DETAILS arrow_drop_down
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Nice Customer service, Quick response, Good quality of contract.

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D.G.

September 24th, 2020 DETAILS arrow_drop_down
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I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.

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James Hauswirth

September 24th, 2020 DETAILS arrow_drop_down
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My online service request was set within an hour of my sending it. The appointment was for the next day

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ibinaz

September 24th, 2020 Mesa, AZ DETAILS arrow_drop_down
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Almost at the end of my first year of my OneGuard coverage...... I was debating whether to renew or not..... two things decided for me. First was Fred F..... he was my contact person and VERY KNOWLEDGEABLE/HELPFUL. I was still debating, however, this past Sunday late in the day, my A/C decided to quit.... it was 102 outside and 90+ in my house. I called OneGuard and spoke to a lovely woman, can't recall her name, who scheduled me an appointment with Tropical Air. I heard from them first thing Monday morning, they came out and I was back in the A/C business by 10:00 AM. Can't beat that and all it cost me was my "service fee" ....... the expensive part was covered. I talked to Fred today and told him I had made my decision to renew for another year. He took care of all the paperwork, so I'm good to go. I have his phone number should I ever need to reach out to him. EXCELLENT service. Home warranty companies get a bad rap, but if they all operated like OneGuard..... they would be amazing too.

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A-Rod

September 24th, 2020 Spring, TX DETAILS arrow_drop_down
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Great customer service. Alex went above and beyond to resolve my issues and I was done in less than 3 minutes. Thanks Alex!!!!

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Leah Ullman

September 24th, 2020 Plano, TX

Kenneth C. answered all my questions and concerns professionally, courteously and quickly!

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Patricia Vanderwerken

September 23rd, 2020 Sun City, AZ DETAILS arrow_drop_down
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I spoke with Alexander J for my warranty renewal. He found my account quickly and had my renewal done on record time. He was very knowledgeable as well as very friendly. It was a pleasure doing business with him.

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Terie Parkin

September 22nd, 2020 Houston, TX DETAILS arrow_drop_down
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I have had One Guard for a few years was grandfathered in from Allied Home Warranty. Prior to Allied I had other home warranties. I can say without a doubt that One Guard is the best! Their website is clear and user friendly, you can submit service requests and pay online. They are very prompt in dispatching service requests and keep you updated via text on the vendor. Vendors they use are very good best I’ve had with a home warranty. Customer service is great, staff are friendly and professional - I’d like to give a shout out to Paul C who assisted me recently he was very professional and super friendly! Most importantly the coverage is great and I’ve never had pushback on any claim for repairs I’ve submitted. Thanks One Guard

Verified Customer

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Judith scallion

September 22nd, 2020 DETAILS arrow_drop_down
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They great service and excellent follow up

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Audrey Hopkinson

September 22nd, 2020 DETAILS arrow_drop_down
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Very responsive, helpful, and professional.

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Sean O’Connell

September 22nd, 2020 DETAILS arrow_drop_down
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customer service, quality of sub contractors

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Carleton H. Black, Jr.

September 22nd, 2020 DETAILS arrow_drop_down
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They process your request in a timely matter.

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Latanya Harris

September 22nd, 2020 DETAILS arrow_drop_down
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Because they take of my problem in a timely manner

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paul

September 22nd, 2020 DETAILS arrow_drop_down
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They stand behind the contract with the contractors and the costs.

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Thomas Brown

September 22nd, 2020 DETAILS arrow_drop_down
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Accessible, responsive, outstanding coverage, transparent

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Livingston

September 22nd, 2020 DETAILS arrow_drop_down
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All of my issues (AC and now dishwasher for 2020) have been resolved timely.

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Lori Ybarra

September 22nd, 2020 DETAILS arrow_drop_down
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They are always helpful, friendly and send quality contractors to do the jobs.

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Larry Reichert

September 22nd, 2020 DETAILS arrow_drop_down
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Great customer service and a big variety of options.

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Stephen Collins

September 22nd, 2020 DETAILS arrow_drop_down
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Using cheaper replacements then when we first signed up.

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Sari

September 22nd, 2020 DETAILS arrow_drop_down
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Every claim has been handled quickly and to my satisfaction.

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Mary Ella Johnson

September 22nd, 2020 DETAILS arrow_drop_down
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Its nice company. Its been 4 years always solve the problem.

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J.M. Whiteford

September 22nd, 2020 DETAILS arrow_drop_down
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They have helped me everytime when I needed urgent assistance.

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Dave Collingsworth

September 22nd, 2020 DETAILS arrow_drop_down
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I think it excellent to have for repair on your home and a good price.

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Sonia Hook

September 22nd, 2020 DETAILS arrow_drop_down
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The last 2 claims have been denied. Especially the Electrical Panel should have been covered and cost me $3200.

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Reply from OneGuard

Sep 23, 2020

Dear Sonia, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. OneGuard Home Warranties

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Lucia Ruiz

September 22nd, 2020 DETAILS arrow_drop_down
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The people are friendly and helpful when dealing with my issue. They try to get it resolved as quickly as possible.

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Brian Watson

September 22nd, 2020 DETAILS arrow_drop_down
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Easy to contact and very friendly. My issue was followed up on and I’m very pleased with the service from one guard.

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Philip kuhn

September 22nd, 2020 DETAILS arrow_drop_down
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Mostly the service provided has been good but recently not so good. I still have a repair incomplete as of 9/15/20 which has been ongoing for 2

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Guye Lancaster

September 22nd, 2020 DETAILS arrow_drop_down
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At first I was please but I have had someone come out for the same issue with air conditioner 3 times. Not sure why it's not being diagnosed and fixed

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Charles

September 22nd, 2020 DETAILS arrow_drop_down
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One guard needs to monitor their referrals. Runyon electric does not do a good job scheduling. I made all of the scheduling appointments and waited between 5 minutes to 20 minutes for them to answer the phone. It has taken 6 weeks to get my refrigerator repaired. All of our appointments have taken 5 to 7 days to schedule. In my opinion One Guards needs a new electric company for their referrals.

OneGuard Logo

Reply from OneGuard

Sep 23, 2020

Dear Charles, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. OneGuard Home Warranties

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Millie

September 22nd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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So far this customer has one of the best customer service approach. Everything I have called that person taking my call always provides great service, at least that is how I felt when spoke with Joanne K this morning.

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Sue Elliott

September 22nd, 2020 DETAILS arrow_drop_down
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Have had One Guard for 14 years on several different homes and they have always provided excellent, timely service.

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Ping Yue

September 21st, 2020 San Jose, CA DETAILS arrow_drop_down
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Fred F was very helpful in answering my question about payment. He offered to e-mail me the invoice with address I asked for. This eliminated the potential mistakes. He also reminded me of including the dept # on the envelop to avoid mail problem. It showed the extra care he put into his work and his customer. What a pleasant conversation with him!

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Maren Keeler

September 21st, 2020 Mesa, AZ DETAILS arrow_drop_down
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We were due for our renewal. I had total forgotten to call. Fred reached out and had me set up within minutes. Super quick and easy. Thanks Fred F.

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Bill Lucas

September 21st, 2020 Glendale, AZ DETAILS arrow_drop_down
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Almost impossible to get in touch with them. On hold forever and once you do get someone you end up normally getting transferred and then again on hold forever.

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