error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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455 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
9%

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Jim

October 7th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Representatives are almost always very knowledgeable about coverage terms and conditions. Hold times often too long and the phone prompt system could be much more efficient. Perhaps consider a call back option so clients do not need to remain on hold so long.

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Michael Johnson

October 6th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Fred F. And Sean C. Saved me $206! They were both awesome and very friendly.

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Adam Weber

October 6th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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One Guard has been the best home warranty company to work with. Much better than the competition. Alicia A was very helpful in resolving a billing issue I came across. Highly recommended.

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Jan Clemence

October 5th, 2020 Surprise, AZ DETAILS arrow_drop_down
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Ken was out standing, he listen ( very important!) then helped me with my policy. Ken went that extra mile and a half that really counts.

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roger kele

October 5th, 2020 Sun City Center, FL DETAILS arrow_drop_down
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I like that if the air conditioners go or any other big item goes it will be replaced if it cannot be fixed. I find the service very expensive and the $69 call fee also expensive and I don't think it pays for itself unless something big goes

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Jim

October 2nd, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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They recommend highly skilled contractors and their customer service is excellent. Brandon C has gone out of his way to be sure we are satisfied and alll of their service staff have been first rate. My previous experience with home warranty companies has not been good, but this company is first rate.

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Dan

October 2nd, 2020 Phoenix, AZ

Fred was professional and helpful. Great service.

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October 2nd, 2020 Chandler, AZ DETAILS arrow_drop_down
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I was not happy with an issue, but Niquan W has OUTSTANDING customer service. She is the reason I will continue to be a OneGuard customer.

Verified Customer

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Anonymous

October 1st, 2020 DETAILS arrow_drop_down
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Good customer service from one guard staff and vendors. Always helpful

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Reply from OneGuard

Nov 10, 2020

Dear Anonymous, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Providing service that exceeds your expectations with friendly representatives that are helpful and professional is our number one priority, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Barbara

October 1st, 2020 DETAILS arrow_drop_down
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Good service but we had to wait for appt.

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Michelle Landsiedel

October 1st, 2020 DETAILS arrow_drop_down
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Pay extra for a pool warranty, every time we call to have something fixed they’ve change something and won’t fix that part, will not repair anything with circuit boards

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Reply from OneGuard

Nov 10, 2020

Dear Mrs. Landsiedel, Thank you for taking the time to write a review and provide important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is always your satisfaction and we regret your frustration regarding the outcome of your recent service request for the pool pump. The service contractor analyzed the pump that you reported was making an unusual noise and frequently switching speeds; however, he was unable to replicate a malfunction. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we encourage you to contact OneGuard for reassessment of the pump if you are still experiencing a breakdown. Thank you again for your consideration. We truly hope this information helps. OneGuard Home Warranties

Verified Customer

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Leo McGriff

October 1st, 2020 DETAILS arrow_drop_down
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Very responsive and the service contractors that they select have been quality groups.

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Reply from OneGuard

Nov 10, 2020

Dear Mr. McGriff, Thank you so much for the 4 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and our awesome service contractors! Your satisfaction is always our top priority, and your testimony and the value you find in OneGuard is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you again! We truly value your continued business over the last 4 years and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Anonymous

October 1st, 2020 DETAILS arrow_drop_down
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Fast service and knowledgeable staff on any question I have about the warranty.

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Reply from OneGuard

Nov 10, 2020

Dear Anonymous , Thank you so much for the 5 star review and testimony regarding your excellent service experiences with OneGuard Home Warranties! Our wonderful representatives constantly strive to deliver accurate information, while setting proper expectations, and we are thrilled to hear that this has been your experience and honored by the opportunity to assist you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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David

October 1st, 2020 DETAILS arrow_drop_down
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Easy to set up service call , timely response

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Reply from OneGuard

Nov 10, 2020

Dear David, On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your service experiences with OneGuard Home Warranties! We are happy that you have found convenience and ease in creating a service request and overjoyed with the opportunity to provide positive resolution on your behalf. Your testimony is exactly what we strive for, and we thank you again for the opportunity. Thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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JoAnn Frawley

October 1st, 2020 DETAILS arrow_drop_down
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Great company. Always quick to respond and repair

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Reply from OneGuard

Nov 10, 2020

Dear Ms. Frawley, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your service experiences! Our number one priority is your satisfaction and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and appreciate the opportunity to help. Please know we truly value your business and look forward to serving you soon. Thank you again! OneGuard Home Warranties

Verified Customer

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Vicki Dillon Jones

October 1st, 2020 DETAILS arrow_drop_down
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prompt service, reliable vendors, good value, trustworthy company

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Reply from OneGuard

Nov 10, 2020

Dear Ms. Jones , Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties! We are so happy that you have found value in the services we offer and overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! On behalf of the entire team, thank you again for the opportunity and your valued business. We truly look forward to serving you again soon. OneGuard Home Warranties

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Candice Hobbs

October 1st, 2020 DETAILS arrow_drop_down
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Always courteous, professional and prompt.

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Reply from OneGuard

Nov 10, 2020

Dear Mrs. Hobbs, Thank you so much for the 5 star review and taking the time to share such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely and quality repairs, completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Dennis Lane

October 1st, 2020 DETAILS arrow_drop_down
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Their service is timely and efficient. They use excellent contractors.

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Reply from OneGuard

Nov 10, 2020

Dear Mr. Lane, On behalf of the entire team, thank you so much for 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business over the last 5 years, and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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David Janover

October 1st, 2020 DETAILS arrow_drop_down
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Since signing up, I had two issues - My water heater was replaced and a capacitor was changed in my A/C unit

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TOM PIERZCHALA

October 1st, 2020 DETAILS arrow_drop_down
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ALLWAYS THERE, ALWAYS ANSWERS, ALWAYS ON TIME

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Stoops

October 1st, 2020 DETAILS arrow_drop_down
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They have helped us repair items many times

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Melinda gordon

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I have been waiting Many weeks for A part for my oven. No communication from one guard.

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Jessica M

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They are extremely responsive and have always sent extremely professional, courteous, competent service technicians out.

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Dee Dee Nadler

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It took forever to get this man out to our home. We rarely received return phone calls. He never solved our problem. We are hiring a company to give us an independent opinion. This have been over a three month period and still no resolution.

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Joel Stephens

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Fast service and excellent communication!

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aj

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the plumber was outstanding in the job he did.

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Jerold Secondine

October 1st, 2020 DETAILS arrow_drop_down
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They stand behind their warranty. They have even covered things that aren't in the contract.

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Leona Maroney

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One Guard is very responsive to our service request. They cover a lot of things that other home warranty companies do not. There customer service is also good.

Verified Customer

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Bill Salvatore

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We were very happy with their professionalism

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Michael

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Easy to do business with and clear explaination of what is and is not covered.

OneGuard Logo

Reply from OneGuard

Nov 11, 2020

Dear Michael, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties! Answering your questions about coverage with clarity and accuracy is very important to us and we always appreciate the opportunity to offer our personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Janise Moses

October 1st, 2020 DETAILS arrow_drop_down
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Someone always answers the phone and instructs me who my service provider is.

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Scott

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I have used other companies in the past and none of them have been able to resolve an issue as quickly and completely as they have.

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Regina Derry McCray.

October 1st, 2020 DETAILS arrow_drop_down
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They are usually prompt in responding and send good technicians. Eight years experience at rental property that I just sold.

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Beth

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Quick and easy to schedule appointment and professional, efficient contractors completing the job.

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Joe

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The dependable technicians they schedule.

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Jeff

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very responsive once you contact them. Long waits on the phone.

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Reply from OneGuard

Nov 10, 2020

Dear Jeff, Thank you for providing OneGuard Home Warranties with a 4 star rating and helpful feedback. Please know it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and actively work to obtain equipment for our valued customers. On behalf of the entire team, thank you again for your patience and understanding. We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Karen

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Operators are always pleasant and helpful.

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Harper

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Follow up needs improvement- I recently put in a service request to have my microwave looked. A service technician came out and looked at the microwave and determined that the microwave need a part in order to fix and left. However, that same afternoon another service provider called to schedule an appointment to come out to take a look at the microwave. It would have been nice get a call or email from Oneguard to let us know that the first service provider couldn’t fix the microwave and a second one would be coming. The little things. By the way the second service provider did fix the microwave.

Verified Customer

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Patty Fulenwider

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Professional, reviewed my issue with me and gave me a detailed receipt. Scheduled quickly to address the problem/concern.

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Val Ewen

September 30th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Fred F was great. He worked hard to get us the right plan at an affordable price. It’s great coverage. Thanks One Guard & Fred!

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Penelope S. Montgomery

September 30th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Fred F was very clear in his communication and very adept at renewing our home warranty policy. He made this experience truly positive.

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Jack Manning

September 29th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Fred F handled the matter I called for. He was polite and courteous. He answered several questions to my satisfaction All in all I was very please with Mr. F.

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Armando Reyes

September 29th, 2020 Grand Prairie, TX DETAILS arrow_drop_down
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Our Agent Fred F was very helpful and answer all our question,

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SoccerMum

September 29th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Alexander J was very nice. Signing up went very quick and if he did not have an answer he quickly found one. Very polite and was a pleasure to talk with. Will be referring others to him.

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Sharon

September 28th, 2020 Glendale, AZ DETAILS arrow_drop_down
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I want to give a huge shout out and thank you to Joanne K who was extremely helpful in getting my air conditioning fixed. She facilitated a repair person on the same day because of my health issues and cant be overheated. She was very kind and so very helpful. I want to thank her again for giving extremely good customer service!

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AZIM K BHAIWALA

September 28th, 2020 Carrollton, TX

great customer service, and good knowledge.

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Pamela Mayer

September 28th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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One guard is, by far, the best home warranty company I have ever dealt with. They are always courteous, their contractors respond promptly, and there are no hidden fees or surprises. I dealt with Michelle O. This evening and she went above and beyond to answer all my questions and address all of my concerns.

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Pamela Hammond

September 26th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Best home warranty company I have found, shorter wait times to speak with someone on the phone, quality contractors. Fred F was quick and efficient at renewing my policies and Camille J, my area account executive, took a lot of time to explain my coverage and difference in warranty companies to me. I really appreciate that!

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George Purpura

September 25th, 2020 Mesa, AZ DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I have been dealing with One Guard Home warranty for over 10 Years. I have found the Programs they offer to be the most comprehensive in the business giving the Home Owner a peace of mind knowing they are in good hands. The Staff has been extremely helpful in every way.

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Joi Evans

September 25th, 2020 Arlington, TX

Today, I received good customer service from Julia L. She was very professional and answered all of my questions with patience. It has been a while since I received this type of customer service from One Guard. For the last past of couple of weeks, the customer service from One Guard has been poor. But today, I was extremely happy to speak with someone who was pleasant. Thank you, Julia L.