OneGuard
8.0
Overall Score
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Review Source
Monika McGill Tucson, AZ
I've been a customer for about 3 years now. While sometimes they were fine and the job got done in a timely fashion by skilled providers, the reality is that when I do the math it is not worth it. They are one of these companies who will gladly pay for anything in the low hundreds range but will not honor repairs once they hit a point where you'd really need the help. They either made it so difficult to get service I wanted to give up and cry or they slapped a bandaid on a dying body. This leaves you paying them thousands in monthly and service fees while getting far less in return. It might sound nice to have the security of paying a small monthly fee to be taken care of in an emergency, but in reality if you put those monthly fees in a savings account you'd end up ahead. I didn't want to believe the people who told me that but I've learned the hard way it's true. After all my years of being a loyal customer, when I really needed them, they refused to work with me. That's a clear invitation to leave in my book. Also, like so many companies these days, they are set up with overseas call centers which don't have the English skills needed to make transactions go smoothly. I won't be renewing.
6 months ago
Reply from OneGuard
Dear Ms. McGill, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard covers mechanical breakdowns that become inoperative from normal wear and tear. Upon the most recent assessment, the service contractor reported to OneGuard the system was tested, and no mechanical malfunctions were found. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Sep. 30th, 2022
Review Source
John Albert
I only give 2 Stars because of Erin P. After 4 weeks of being without an air condition in my home, Erin put all forth efforts to finally make it happen.
Prior to my email/convo with Erin; I had requested several manager call backs and did not receive one. Your front line agents seem to be helpless when it come to addressing concerns and actually taking action in your customers favor. This experience has led me to understand why OneGuard is not recognized with the BBB and why OneGuard has sooooo many unhappy/dissatisfied customers. I will not recommend OneGuard and pray New Homeowners reject OneGuard Home Warranty. IF YOU COULD MOLD 99% of your employees to actually give shit the way Erin did, I would maybe think otherwise.
6 months ago
Reply from OneGuard
Dear Mr. Albert, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties
Sep. 23rd, 2022
Review Source
Dee Cole Peoria, AZ
Excellent customer service from Niquan W this representative was friendly, professional, knowledgeable and very helpful with my claim. I am pleased with the level of service that I received.
6 months ago
Reply from OneGuard
Dear Dee Cole, Thank you so much for the 5 star review and for providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Niquan! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 19th, 2022
Scott Pruneau Peoria, AZ
Chris S was on point with the answer to my questions I had. Had a bad experience with another company. Look forward to having any repairs in the future done with ease and without hassel.
6 months ago
Reply from OneGuard
Dear Mr. Pruneau, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Chris and He was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 9th, 2022
Review Source
Andrew Heidecker Sun City, AZ
Our representative, Kristen M, was great. The first payment I made was returned as undeliverable. I soke to Kristen about the returned check and told her I would send another check. She verified the address I was sending to was correct (I actually sent a print that showed where I was addressing the check). Kristen verified the address again was correct. Today I paid my bill with a credit card. Kristen was great, your mailing system needs major attention.
6 months ago
Reply from OneGuard
Dear Mr. Heidecker, Thank you for taking the time to write a review and sharing important feedback. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We agree! Kristen goes above and beyond, and your kind words really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Sep. 6th, 2022
Review Source
Ronald Holt Mansfield, TX
They have always taken care of my issues promptly and to my satisfaction. I hear stories about other people's experiences with other companies and not the case with Oneguard HW.
6 months ago
Reply from OneGuard
Dear Mr. Holt, Thank you so much for the 5 star review and sharing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business of 9 years, and we look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2022
Review Source
Denise Rosenow Sedona, AZ
OneGuard has always been very professional and prompt in their response to our needs. I spoke to Christopher S about my renewal and he was helpful and took care of everything.
7 months ago
Reply from OneGuard
Dear Ms. Rosenow, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 30th, 2022
David Ben Missouri City, TX
The agent I was contacted by Christopher S was awesome very patient with me while I was trying to get out of other contract and kept his word an what was offered until I was ready
7 months ago
Reply from OneGuard
Dear Mr. Ben, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in creating your warranty plan. We agree! Christopher is excellent, and your kind words really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 26th, 2022
Leticia Jimenez Surprise, AZ
I was having issues with my Garage Door claim and Brittany H helped me out so much by getting my claim handled fast and contacted me throughout the process. Will continue to refer Oneguard to all friends and family
7 months ago
Reply from OneGuard
Dear Ms. Jimenez, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with OneGuard Home Warranties and Brittany! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Brittany loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Aug. 19th, 2022
Review Source
K Coleman Keller, TX
Working with Cynthia F. was a pleasure. She listened to my concerns and made sure I feel like I was heard. I appreciate her sincerity and she was the reason I reinstated our policy.
7 months ago
Reply from OneGuard
Dear K Coleman, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experience with Cynthia! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Cynthia goes above and beyond, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 10th, 2022
Review Source
Dan Scaccia Scottsdale, AZ
One guard is the real deal they do what they say they will do. I called to check my renewal and I talked with Paul he was excellent I added an extra service it took five minutes absolutely the best
7 months ago
Reply from OneGuard
Dear Mr. Scaccia, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Paul and He was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 11th, 2022
Review Source
P Brown Glendale, AZ
It was a great experience. Scott was great. I received what I expected when calling. Professional, local person to help provide the home warranty protection I was seeking.
Thank you Scott.
8 months ago
Reply from OneGuard
Dear P Brown, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Scott! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Scott is very professional, and your positive feedback and kind words really made his day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 28th, 2022
Review Source
Long Nguyen Pearland, TX
Lori E was our sales advisor and she was great to work with, with being busy this week I was only able to communicate thru email, and she was able to email all the info I needed.
8 months ago
Reply from OneGuard
Dear Mr. Nguyen, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Lori! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in creating your warranty plan. We agree! Lori is excellent, and your kind words really made her day. On behalf the entire OneGuard team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 19th, 2022
Review Source
Beth Holquin Temple, TX
Our first year with OneGuard has been great. We had a couple simple service requests and the process was seamless, and why we are choosing to renew. We are hopeful to have continued service and coverage upon renewal
8 months ago Edited July 11, 2022
Reply from OneGuard
Dear Ms. Holquin, Thank you for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 14th, 2022
Review Source
Sammi Baz Phoenix, AZ
Angela is THE BEST save the day customer service rep!!!! I’m NOT a fan of the multiple calls it takes to get an English speaking rep in the US, but when I finally got Angela, the world was right again! Stop outsourcing to the Philippians and start supporting US employees!!!
8 months ago
Reply from OneGuard
Dear Ms. Baz, Thank you for taking the time to write a review and sharing important feedback. Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Angela is exceptional, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 13th, 2022
Verified Customer
Review Source
Lilia Phoenix, AZ
I have had numerous plumbers in my home to fix a toilet in the master bed. There were several concerns one of which was the dripping water in the tank, which was impacting my water bill, which went from $50 to $159 year/year. Each plumbing company fixed one thing or another, but never one the major issue. There have been far too many calls for the plumbers to diagnose and fix. Finally the problem was fixed 3/18/22. Poor selection of plumbing contracts on the part of OneGuard.
1 year ago
Reply from OneGuard
Dear Lilia, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed a new service request was created on your behalf and repairs have been completed. We are also available at 888.896.0014 or online at www.oneguardhomewarranty.com if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Mar. 24th, 2022
Verified Customer
Review Source
Samantha Ruyle Mesa, AZ
The representatives are very helpful. I haven't had any trouble with the services they have provided. My only complaints are that some things aren't covered and the service/repair company they send isn't always consistent.
1 year ago
Reply from OneGuard
Dear Ms. Ruyle, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 18th, 2022
Verified Customer
Review Source
John Solin Surprise, AZ
I have 4 homes covered thru OneGuard. I've always had excellent contractors show up for the repair and they usually show up within 2 days of submitting the claim.
1 year ago
Reply from OneGuard
Dear Mr. Solin, Thank you so much for the 5 stars and amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
Santos Vargas Devine, TX
Very good at communicating, technicians call you 30 minutes before arriving and customer service are very patient with the plethora of questions I had.
1 year ago
Reply from OneGuard
Dear Mr. Vargas, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
Lori Renee Diseati Helotes, TX
great contractor for my electric work. One Guard called me to make sure they understood the issue, and save me my deductible if my item was not covered.
1 year ago
Reply from OneGuard
Dear Ms. Diseati, Thank you so much for 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your loyal business of 6 years and look forward to serving you again. OneGuard Home Warranties
Nov. 11th, 2021
Verified Customer
Review Source
Beverly Levreau Phoenix, AZ
When ever I have had call upon one guard the server is the best...and the ones that have been to my home have always been on time and very professional
1 year ago
Reply from OneGuard
Dear Ms. Levreau, Thank you so much for the 5 star review regarding your excellent customer service experience with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Nancy L Stewart Scottsdale, AZ
they have been very responsive and I have gotten contractors much more rapidly than with other home warrenty companies. I believe the quality of contractors is high as well.
1 year ago
Reply from OneGuard
Dear Ms. Stewart, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Cherrie Queen Creek, AZ
We've been a one guard customer for years and have had nothing but praise, however, this past year we've had several items replaced. They claimed one service request as being "preexisting" and so it was neither repaired nor replaced. Currently, we have been with an oven for over two months. We have had 5 service calls (I think---there's been a LOT I've lost count). They have replaced the motherboard, two fuses, sent an election to check the fuse box for trouble, and replaced the thermometer. It STILL isn't working. They haven't bothered to even suggest replacement for a new oven (it's a double oven BTW).
1 year ago
Reply from OneGuard
Dear Cherrie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please be assured a service request has been dispatched to address the electrical and we are closely monitoring the outcome to ensure swift resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Oct. 22nd, 2021
Verified Customer
Review Source
Leland Hiatt Magnolia, TX
Requesting Service via the website doesn't work at all. In all cases using the website the providers did not contact me. Calling in for service via telephone works better, but the wait time is generally over a 30 minutes. In one case I gave up and made an appointment with a different provider and paid for it my self. Generally speaking OneGuard is turning out to be more trouble than it's worth.
1 year ago
Reply from OneGuard
Dear Mr. Hiatt, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and providing timely service remains at the forefront of our priorities, and we apologize for the frustration. We have confirmed the service request was cancelled on your behalf and sincerely hope to restore your faith in the great services OneGuard has to offer. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Aug. 20th, 2021
Verified Customer
Review Source
Irving Keck Gilbert, AZ
I'd give. 4 1/2 if I could since it took a while to resolve, but your people came up with alternative plans to resolve the problem and in the long run I was very satisfied.
1 year ago
Reply from OneGuard
Dear Mr. Keck, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 6th, 2021
Verified Customer
Review Source
Tina S Phoenix, AZ
Fast and friendly service when I contacted them. The actual vendor who came to my house to take care of the issue was outstanding!!! Thank you both for your service
1 year ago
Reply from OneGuard
Dear Tina S., Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Ron Hebdon Sun City, AZ
I've never had a bad experience with OneGuard. They have always been responsive to my calls and my last call was resolved by an electrician within two hours.
1 year ago
Reply from OneGuard
Dear Mr. Hebdon, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Tammy Bello Maricopa, AZ
They have great options. I love that they have cleaning and lawn are and rekey at a low rate on move in. It's so convenient They thought of all the details
1 year ago
Reply from OneGuard
Dear Ms. Bello, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Cristina San Tan Valley, AZ
My ac wasn't working and they found me someone but they couldn't come for over a week. I called and they found another company that could come in 2 days.
1 year ago
Reply from OneGuard
Dear Cristina, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with prompt service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Gary Green Peoria, AZ
For the most part the service is good.. however I've had an issue with the contractor that was sent to my home and had nothing but problems and One Guard would not help in any way
1 year ago
Reply from OneGuard
Dear Mr. Green, Thank you so much for providing OneGuard Home Warranties with a 4 star rating regarding your customer service experiences. Your satisfaction with all your home warranty and homes services needs is our top priority and we appreciate the opportunity to assist. Please know we are available 24/7, 365 days a year and encourage you to contact us to further address your concerns. We are always happy to help! Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 17th, 2021
Verified Customer
Review Source
Daniel Saldivar Goodyear, AZ
Always quick to contact us when alarms activated. Tech's responded to problems at our home take care of issues with our alarm system, makes repairs in timely manor.
1 year ago
Reply from OneGuard
Dear Mr. Saldivar, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service and timely repairs is a top priority, and we are so happy to hear about your pleasing experiences. On behalf of the entire team, thank you for the opportunity to assist! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 3rd, 2021
Verified Customer
Review Source
JULIA COLLINS Las Vegas, NV
Because when you call with an issue the wait times are so long 2 to 3 hours just to speak to someone in the authorization department even the vendors have stated that they sit on hold for a very long period of time and certain things in the contract was not discuss with me when I started my policy properly.
1 year ago
Reply from OneGuard
Dear Ms. Collins, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we are actively working on your service request and will continue to follow up through resolution. Thank you again for your consideration. OneGuard Home Warranties
Jul. 1st, 2021
Verified Customer
Review Source
David Leonard Fort Worth, TX
Very responsive to any call I've ever made and works to ensure my issue is quickly addressed. It's the best money I'vev spent realted to my home purchase.
1 year ago
Reply from OneGuard
Dear Mr. Leonard, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Drew Keller, TX
This relates to all warranty companies. Here’s the deal. The short of it is, Put your money in you own account and use it when you need repairs done. Warranty companies will fix your 20 year old HVAC system with band aids til they have to pay for a new system. But the best part is when you do need the replacement you’ll still be paying thousands of dollars for all the code upgrades and all the extras the contractor deems necessary. Example: my Air Conditioner coil needed to be replaced. The warranty company covers the part and labor (about $500-$70 copay). Then I have to pay an additional $1700 for all the code Upgrades and extra items they don’t cover. So after paying about $840 a year for the warranty, I would have saved money by not having to pay for the warranty company for the year. In the past 13 years, paying $60-70 per month for the warranty contract, this amounts to $720-$840 a year. Multiply that for the 13 years I have used them, my total cost is $8320-$10920. I have used them for service for my oven, a couple of ceiling fans, my sprinkler system, and my water heater (out of pocket cost $1300). So do the math, I would have been much better off saving my money in a maintenance account and used it when I had an issue then to pay a warranty company to hire out bottom feeders to fix my stuff. There are many limitations in the contract and many unseen costs that they will not mention because it is from the contractor and not the warranty company. We stayed with one guard for so long because we haven’t had any big issues and it seemed like a good deal. Once we had some bigger issues recently has really put the spotlight on the large drawbacks to using any warranty company.
1 year ago
Reply from OneGuard
Dear Drew, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 19th, 2021
Verified Customer
Review Source
Jenny Santo Friendswood, TX
Best company because they generally fix the problem without finding loop holes. Customer service representative s care about us, so they do their utmost to help us.
1 year ago
Reply from OneGuard
Dear Mrs. Santo, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 21st, 2021
Verified Customer
Review Source
Judie Cox Arlington, TX
They were very responsible be during the worst cold spell in Texas in over 100 years. My heat pump was making loud noises and they had a service company out the next day.
2 years ago
Reply from OneGuard
Dear Ms. Cox, Thank you so much for the 5 star review and awesome remarks regarding your customer service experiences with OneGuard Home Warranties and our service contactor! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Mar. 24th, 2021
Verified Customer
Review Source
Carol and Bill Surprise, AZ
We have two homes under warrantee and OneGuard has met it's contractual commitments every time we have needed them, including replacing two appliances.
2 years ago
Reply from OneGuard
Dear Carol and Bill, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our number one goal is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 9th, 2021
Verified Customer
Review Source
D Surprise, AZ
Used them twice. No bull. It was handled by a tech that knew what he was doing. Once for the dishwasher and once for the garage door spring. Excellent customer service.
2 years ago
Reply from OneGuard
Dear D., Thank you so much for the 5 star review and awesome testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely repairs completed by knowledgeable and friendly professionals is exactly what we strive to do, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 25th, 2021
Verified Customer
Review Source
Harish Scottsdale, AZ
Very responsive, great service, most service providers are great however we have the occasional service provider that provides poor service - One Guard needs to do a better job of screening the service providers.
2 years ago
Reply from OneGuard
Dear Harish, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service, to the completed repair, and it is always our most distinct pleasure to assist. We also appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Feb. 25th, 2021
Verified Customer
Review Source
Karen Hirsch Mansfield, TX
Chimney sweep turned into over $2000. They said I needed all kinds of things ASAP. Didn’t clean out old ashes and residue when they were finished. I felt taken advantage of. The inspector said I needed a new cap. It was rusted out. The man who came out disagreed and just sprayed it with black spray paint. He told me the small cracks inside fireplace could cause fire and needed to be sealed. I feel the amount they charged plus the tip I made was just way too much.
2 years ago
Verified Customer
Review Source
Jennifer Alterman Mercer Island, WA
We recently had to have a motor for our pool replaced. The process was tedious and frustrating. In addition, they never informed us that the motor was going to be a refurbished motor not a brand new one.
2 years ago
Reply from OneGuard
Dear Ms. Alterman, Thank you for taking the time to submit a 4 star review and important feedback regarding your recent experience with OneGuard Home Warranties and the request for the pool pump motor. We constantly strive to service our valued homeowners efficiently and apologize for the frustration. Please be assured we are monitoring the open request to reassess the pump motor and appreciate your patience throughout this process. Thank you again for the opportunity to serve you. OneGuard Home Warranties
Feb. 9th, 2021
Verified Customer
Review Source
S Rose Spring, TX
So far they've come through on needed repairs, though I haven't had any major repairs. Customer service is very responsive and it's easy to talk to a live person.
2 years ago
Reply from OneGuard
Dear S Rose, On behalf of the entire team, thank you so much for providing OneGuard with a 5 star rating and such positive feedback regarding your customer service experiences! Your satisfaction is of the utmost importance, and it is always our most distinct pleasure to assist in providing the most comprehensive coverage in the industry and the peace of mind you deserve. Thank you again for choosing OneGuard! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Home Warranties.
Feb. 8th, 2021
Verified Customer
Review Source
Douglas Napier Scottsdale, AZ
It’s hit or miss on service. My last call took over a week for a technician to show up only to say they would send someone out a week and a half later to pick up the appliance so they could take it to the shop and diagnose. Still waiting for the pick up and no telling how long it will take to get it back or replaced.
2 years ago
Reply from OneGuard
Dear Mr. Napier, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the frustration. Please be assured we are working closely with the contractor to ensure that the kitchen refrigerator is repaired and returned to the home, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
Amber F. San Antonio, TX
They sent an electrician out who was supposed to check for several electrical issues I just started having on one side of my house. He didn't check anything other hen the breaker box, an outlet, and exhaust vent. He said that since the ceiling fan lights weren't buzzing right then he had no way to check them but still missed everything else I requested. It seems to me that there is a major problem and he couldn't be bothered to check it out properly. He told me that my laundry exhaust vent probably had a bad motor but had power to the outlet. Then he told them it had been bypassed. Common sense says it wouldn't have power then. Then they said they were told that it had been tampered with and I said no I took pictures of it though which I had shown the electrician. Then they said that because I took pictures of it they wouldn't cover it. I explained that the electrician had lied about everything but they said that to get a 2nd opinion I had to find a company on my own and if they said something different all they would cover would be the trip charge, not even the repair. I looked up the part number from the label on the vent and ordered a new exhaust fan. I plugged it in and it worked just fine. I didn't install it or anything, I plugged it in and flipped the switch and it came on. I called the warranty company back and their response was now I have tampered with it so they still wouldn't cover it. I said that it just proved their contractor lied to them and told me the truth. A supervisor called me back and was supposed to let me know what was going to be done. That was a week ago and I haven't heard anything since. I'm also waiting to hear back about being able to cancel my contract. This is the worst company I could have ever signed up with.
2 years ago
Reply from OneGuard
Dear Amber F., Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for your frustration. In your situation, OneGuard confirmed the breakdowns related to the electrical system was not the result of normal wear-and-tear conditions, and coverage was not approved in accordance with the OneGuard service plan. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Jan. 25th, 2021
Verified Customer
Review Source
SkyeMoyer
My first few claims were GREAT!! But then they denied TWO pool repairs based on them being pre existing, even though I have the plan with pre existing coverage. I didnt get a pool inspection, so now NOTHING with my pool will be covered, even though I purchased a pool warranty. They refused to give me back my payment for the pool warranty and promised to return my $75 fee- which never happened.
2 years ago
Reply from OneGuard
Dear Ms. Moyer, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand to ensure accuracy. Customer satisfaction is our number one priority and we sincerely regret the outcome of your service request. In this circumstance, both contractors that assessed the pool equipment provided OneGuard with similar diagnoses, advising the malfunction predated the start date of the warranty plan, with an ongoing leak that resulted in the bearings and motor requiring replacement. Please note the pool equipment was not inspected, however, the home inspection report recommended having the system evaluated by a qualified professional prior to closing on the home, to ensure the equipment was in good working condition. Please know we have also confirmed that the trade service fee has been refunded as promised. Thank you again for your understanding regarding coverage and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
Dec. 30th, 2020
Verified Customer
Review Source
Frank
Great Customer Service! Scott P was most helpful in answering all my questions and helping me understand my coverages. Very knowledgeable and just a really nice guy!
2 years ago Edited December 2, 2022
Reply from OneGuard
Dear Frank, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 25th, 2020
Verified Customer
Review Source
Ron Leonard
Always helpful, professional and you can "feel" a smile as they do their best at the first voice on the phone or when a person comes to us on the job!
2 years ago
Reply from OneGuard
Dear Mr. Leonard, Wow! Thank you so much for the 5 star review and sharing such positive remarks about your service experiences with OneGuard Home Warranties and our contractors! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire team, thank you again! We wholeheartedly appreciate the opportunity to serve you over the last 7 years, and look forward to assisting you for many more to come. OneGuard Home Warranties
Nov. 6th, 2020
Verified Customer
Review Source
Stephanie
It seems like when you make appointment you get great customer service but then if the problem isn't fixed the first time you have to make several calls to the company that worked on it and you receive no help from One Guard. It seems like they would want to follow though with the work that was performed.
2 years ago
Verified Customer
Review Source
Brenda Southey
They were expedient and fixed our A/C in the harsh summer temps. The svc company was helpful and answered our questions regarding the operation of our u it.
2 years ago
Verified Customer
Review Source
Michelle
So far I've had to use the home warranty for a few things and most have been covered with great contractors. Getting through the phone to speak to someone is the hardest as most times you are on hold for over an hour.
2 years ago
