error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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455 Reviews

Review Breakdown

5 star
74%
4 star
9%
3 star
6%
2 star
2%
1 star
9%

Sentiment Criteria

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Verified Customer

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Robert Weston

November 10th, 2020 DETAILS arrow_drop_down
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They lowballed them price of the replacement

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Reply from OneGuard

Nov 13, 2020

Dear Mr. Weston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand for accuracy and clarity. Customer satisfaction remains at the forefront of our priorities and we regret your displeasure regarding the dishwasher model OneGuard offered for replacement and the subsequent cash in lieu amount that was extended to you as an alternative. In accordance with the terms of the service plan, the cash in lieu amount offered is based on costs OneGuard would typically pay for parts and labor for covered items from its network of service contractors. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we appreciate your understanding with respect to coverage. Thank you again for allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Verified Customer

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Ben R.

November 10th, 2020 DETAILS arrow_drop_down
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They provide a good service at a reasonable price.

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Reply from OneGuard

Nov 13, 2020

Dear Ben R., Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! We are so happy that you have found value in the services we offer and overjoyed with the opportunity to provide you with the quality service you deserve. On behalf of the entire team, thank you again for the opportunity and your valued business. We truly look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Jim Y

November 10th, 2020 DETAILS arrow_drop_down
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They have friendly people and offer quick service. I have recommended them to a number of my friends

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Reply from OneGuard

Nov 13, 2020

Dear Jim, Thank you so much for the 4 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Jennifer

November 10th, 2020 DETAILS arrow_drop_down
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I appreciate that they sent the email for the rekeying it was very helpful and it was quick to get the appointment set up

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Reply from OneGuard

Nov 12, 2020

Dear Jennifer, Thank you so much for the 4 star review and positive remarks regarding your service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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SWess

November 10th, 2020 DETAILS arrow_drop_down
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Professional, honest, trustworthy, and caring.

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Reply from OneGuard

Nov 12, 2020

Dear SWess, Wow! Thank you so much for your rave review and kind words regarding your overall experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with quality service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We appreciate your loyal business and look forward to serving you again. OneGuard Home Warranties.

Verified Customer

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Kevin Atkinson

November 10th, 2020 DETAILS arrow_drop_down
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I like the price. It's easy to use. I'm very satisfied.

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Reply from OneGuard

Nov 12, 2020

Dear Mr. Atkinson, Thank you so much for the 5 star rating and review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one intent and we are overjoyed that you found convenience and ease in the services we offer. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Shirley Bolton-Smith

November 10th, 2020 DETAILS arrow_drop_down
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They have great customer service, they also have speedy response.

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Reply from OneGuard

Nov 12, 2020

Dear Mrs. Smith, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences! Our top priority is your satisfaction, and it makes us very happy to know that you have experienced swift resolution with exceptional service professionals. Thank you again for choosing OneGuard over the last 9 years! We truly value your loyal business and look forward to serving you for many years to come. OneGuard Home Warranties

Verified Customer

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Jim Rhodes

November 10th, 2020 DETAILS arrow_drop_down
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Outstanding and helpful! No worries, peace of mind. Very professional

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Reply from OneGuard

Nov 13, 2020

Dear Mr. Rhodes, Wow! Thank you so much for your rave review and humble remarks regarding your overall experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with quality service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We appreciate your continued business and look forward to serving you again. OneGuard Home Warranties.

Verified Customer

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Jan Vallandingham

November 10th, 2020 DETAILS arrow_drop_down
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Knowledgeable and helpful staff. Great service

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Reply from OneGuard

Nov 13, 2020

Dear Mrs. Vallandingham, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you soon. OneGuard Home Warranties

Verified Customer

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R Green

November 10th, 2020 DETAILS arrow_drop_down
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Services offered, cost, promptness of response time

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Reply from OneGuard

Nov 13, 2020

Dear R. Green, Thank you so much for the 5 star review and taking the time to share such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely and quality repairs, completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Jerilyn Merrill

November 10th, 2020 DETAILS arrow_drop_down
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They come out to my house very quickly when I have a problem with an appliance and do a nice job !

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Reply from OneGuard

Nov 19, 2020

Dear Mrs. Merrill, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist in providing you with efficient service and the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business of 10 years, and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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Janice Magsam

November 10th, 2020 DETAILS arrow_drop_down
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We had an easy time getting someone out to evaluate the problem

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Reply from OneGuard

Nov 19, 2020

Dear Mrs. Magsam, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Mark Wells

November 10th, 2020 DETAILS arrow_drop_down
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Very responsive, handles claim in a timely manner

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Reply from OneGuard

Nov 14, 2020

Dear Mark, Thank you so much for the 5 star review and positive testimony regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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DH

November 10th, 2020 DETAILS arrow_drop_down
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Hard to contact, 1 G v wants all service requests do by computer 24 hrs in advance. When it is over 100+ degrees for over 146 straight days, 24hrs+ for AC service does not cut it

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Reply from OneGuard

Nov 14, 2020

Dear DH, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and we sincerely regret your frustration regarding any delays you may have experienced in pursuit to create a service request. Representatives are available 24/7, 365 days a year to offer personal assistance to you, and as an alternative during times of larger than normal call volume we encourage our customers to utilize tools available through the online portal. Please know we take your feedback very seriously and appreciate your consideration and allowing OneGuard the opportunity to serve you. We truly value your business and hope to regain your trust in the great customer service OneGuard has to offer. OneGuard Home Warranties

Verified Customer

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Lynn Semall

November 10th, 2020 DETAILS arrow_drop_down
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I like their customer service. They contact me immediately when my alarm goes off.

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Reply from OneGuard

Nov 13, 2020

Dear Ms. Semall, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 4 star review and positive feedback regarding your customer service experiences! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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David schenck

November 10th, 2020 DETAILS arrow_drop_down
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Allways there when I call great service with their associates

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Reply from OneGuard

Nov 13, 2020

Dear Mr. Schenck, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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BARBARA FURLONG

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Always so happy with nice technicians and well knowledgeable

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Reply from OneGuard

Nov 13, 2020

Dear Mrs. Furlong, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing best-in-class service, completed by friendly and efficient professionals, is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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patti marsh

November 10th, 2020 Surprise, AZ DETAILS arrow_drop_down
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I have been very pleased with the OneGuard home warranty service. Today when I called to renew my policy for the second time, I was given prompt and courteous service by Fred F.

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Reply from OneGuard

Nov 14, 2020

Dear Mrs. Marsh, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Fred's day, and he truly appreciated the opportunity to speak with you and offer his personal assistance. On behalf of the entire team, thank you again for choosing to renew with OneGuard! We value your business and look forward to serving you again soon. OneGuard Home Warranties

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Kathy Mulryne

November 9th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Today was the first time I had to call for my renewal, it needed some changes. I spoke with Alex, he was polite and professional took care of all my concerns and paid my bill in no time at all. Thanks Alex great job!

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Reply from OneGuard

Nov 13, 2020

Dear Mrs. Mulryne, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Alex’s day, and he appreciated the opportunity to speak with you and offer his personal assistance and contract knowledge. On behalf of the entire team, thank you for choosing to stay with OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

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Corey Polk

November 6th, 2020 Dallas, TX

Fred F Was great and very helpful and knowledgeable. I am confident I chose the right company Thank you, Corey Polk

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Reply from OneGuard

Nov 12, 2020

Dear Mr. Polk, Thank you so much for the 5 star review and such thoughtful testimony regarding your recent service experience with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred delivers exceptional service, and he was honored by the opportunity to assist you. On behalf of the entire team, welcome to OneGuard! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Jenna Peterson

November 6th, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Fred F assisted me with my renewal and answered any questions that I had. It was a quick and easy process.

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Reply from OneGuard

Nov 12, 2020

Dear Mrs. Peterson, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Mary

November 4th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Great company. Service is excellent. I have been a happy customer for over 10 years. Alex J was very helpful with my renewal.

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Reply from OneGuard

Nov 09, 2020

Dear Mary, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Alex loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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pilar murphy

November 3rd, 2020 , DETAILS arrow_drop_down
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Excellent service provider. No complaints

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Reply from OneGuard

Nov 09, 2020

Dear Phil, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you soon. OneGuard Home Warranties

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Brad Figler

November 3rd, 2020 Austin, TX DETAILS arrow_drop_down
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I have had a really good experience with OneGuard aside from one issue, which is why I can't give them 5 stars. The one issue I had was that they sent an A/C company to my house that I did not want to do business with. Their quote for out of pocket included items that I flat out didn't need (like a concrete pad for a condenser, when I have a 4x8 poured concrete slab that holds my two A/C units). I called OneGuard and asked for a second opinion. They said they would not agree to that because the out of pocket costs where "within range". They didn't seem to care that the company was trying to charge me for something I didn't need. OneGuard did offer to do a cash out payment in the amount of $600 (for a brand new condenser), so I was forced to use this shady company. End result - shady company forced me to pay the entire out of pocket cost up front and then took 3 weeks to complete the work. Temps in Austin during that time were 90+ degrees. This made me consider dropping OneGuard altogether (I have two properties), but this was the first hiccup in 4 years so I'll give them another shot

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Reply from OneGuard

Nov 09, 2020

Dear Brad, Thank you so much for the 4 star review and providing such amazing testimony and important feedback regarding your customer service experience for the air conditioning system. Your satisfaction is our number one priority and to service you as quickly as possible, and we appreciate your understanding with respect to coverage. Please note the service contract is intended to cover the costs to repair or replace the contract holder’s covered systems and appliances when they become inoperative from normal wear-and-tear conditions; however, coverage is not all inclusive. There may be circumstances in which you will be responsible to pay additional costs for parts or services not covered by the contract, and OneGuard will work to determine the best course of action to reasonably minimize these costs. In your situation, modifications are necessary to ensure successful installation of the condenser. Please know we sincerely hope to gain your trust in OneGuard and the great services we offer. We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

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Gary Fiscus

November 3rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Great service, had a repairman at my house in less than one hour , and my air conditioning up and running 45 min. later.

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Reply from OneGuard

Nov 06, 2020

Dear Gary, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Laurie Ledgerwood

November 3rd, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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I love that I can call and talk with a real person rather than go through and endless series of recordings. All of the OneGuard representatives have been terrific, including Fred F who assisted me today (Nov. 2nd, 2020). I always get the impression that they care and are looking for the best way to assist me with my requests. Highly recommend them!

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Reply from OneGuard

Nov 06, 2020

Dear Laurie Ledgerwood, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your continued business, and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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M. E.

November 3rd, 2020 DETAILS arrow_drop_down
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The people OneGuard sends out are courteous and very efficient

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Reply from OneGuard

Nov 06, 2020

Dear M. E., On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your customer service experiences! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and truly grateful for the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business, and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Raines

November 3rd, 2020 DETAILS arrow_drop_down
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They've responded quickly to my problems and the company's they've sent have been very professional and prompt.

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Reply from OneGuard

Nov 06, 2020

Dear Raines, Thank you so much for the 5 star review and testimony regarding your service experience with OneGuard Home Warranties! We are so happy that you found in the warranty process and overjoyed with the opportunity to provide supportive resolution on your behalf. Your testimony is exactly what we strive for! Thank you again for the opportunity, we truly look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Norma Herrera

November 3rd, 2020 DETAILS arrow_drop_down
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It was fast and my problem got result quick

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Reply from OneGuard

Nov 06, 2020

Dear Ms. Herrera, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution with service professionals that are dependable and accurate, is exactly what we strive for and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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ken

November 3rd, 2020 DETAILS arrow_drop_down
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contractor was on time and finished his work and left it clean

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Reply from OneGuard

Nov 06, 2020

Dear Ken, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard’s fantastic service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing professional and dependable service. Thank you again for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Jerwayne D Cook

November 3rd, 2020 DETAILS arrow_drop_down
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Professionalism and great quality of service

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Reply from OneGuard

Nov 06, 2020

Dear Mr. Cook, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 12 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you for years to come. OneGuard Home Warranties

Verified Customer

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Cathy

November 3rd, 2020 DETAILS arrow_drop_down
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We were on hold today for more than 2.5 hours for customer service

Verified Customer

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Anonymous

November 3rd, 2020 DETAILS arrow_drop_down
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It is not acceptable to be on hold for 45 to 50 minutes before my phone call is answered.

Verified Customer

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candace gillmor haine

November 3rd, 2020 DETAILS arrow_drop_down
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excellent service, lovely people and have never let me down

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Reply from OneGuard

Nov 06, 2020

Dear Ms. Gillmore Haine, Thank you so much for the 4 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Cheryl

November 3rd, 2020 DETAILS arrow_drop_down
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The wait time every time was an hour or more

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Reply from OneGuard

Nov 06, 2020

Dear Cheryl, Thank you for bringing this information to our attention and providing important feedback. Please know it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and actively work to obtain equipment for our valued customers. We encourage you to forward your contract information to [email protected] so we may review your situation firsthand. Thank you again consideration and allowing OneGuard the opportunity to assist you. OneGuard Home Warranties

Verified Customer

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Ron Leonard

November 3rd, 2020 DETAILS arrow_drop_down
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Always helpful, professional and you can "feel" a smile as they do their best at the first voice on the phone or when a person comes to us on the job!

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Reply from OneGuard

Nov 06, 2020

Dear Mr. Leonard, Wow! Thank you so much for the 5 star review and sharing such positive remarks about your service experiences with OneGuard Home Warranties and our contractors! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire team, thank you again! We wholeheartedly appreciate the opportunity to serve you over the last 7 years, and look forward to assisting you for many more to come. OneGuard Home Warranties

Verified Customer

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Candice

November 3rd, 2020 DETAILS arrow_drop_down
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Customers have little say in which contractor arrives and coverage for important issues is limited.

Verified Customer

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Patrick

November 3rd, 2020 DETAILS arrow_drop_down
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A lot of 2-3 star reports, most of your preferred contractors are JV, C players at best

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Reply from OneGuard

Nov 06, 2020

Dear Patrick, Thank you for taking the time to review OneGuard Home Warranties. You feedback is important to us and we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. On behalf of the entire team, thank you for choosing OneGuard! We truly appreciate your continued business and look forward to working with you again. OneGuard Home Warranties

Verified Customer

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Ken Davidson

November 3rd, 2020 DETAILS arrow_drop_down
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Ease of requesting service, professionalism, coverage, price, customer service, etc. All great!

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Reply from OneGuard

Nov 06, 2020

Dear Mr. Davidson, Thank you so much for the 5 star review and positive feedback regarding your service experiences with OneGuard Home Warranties! We are happy that you found convenience and ease in creating a service request and overjoyed with the opportunity to provide you with all your home warranty and home services needs. Your testimony is exactly what we strive to do, and we appreciate the opportunity. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Stephanie

November 3rd, 2020 DETAILS arrow_drop_down
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It seems like when you make appointment you get great customer service but then if the problem isn't fixed the first time you have to make several calls to the company that worked on it and you receive no help from One Guard. It seems like they would want to follow though with the work that was performed.

Verified Customer

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Anonymous

November 3rd, 2020 DETAILS arrow_drop_down
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Those who answer phone to take a claim are not client friendly

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Reply from OneGuard

Nov 06, 2020

Dear Anonymous, Thank you for taking the time to provide OneGuard Home Warranties with a 4 star rating regarding your service experiences. Customer satisfaction is always at the forefront of our priorities and we sincerely regret your less than stellar service experiences. Please know OneGuard takes your feedback seriously as it aids in our constant pursuit of improving upon the service we offer our valued homeowners. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Jennifer H

November 3rd, 2020 DETAILS arrow_drop_down
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Provide exceptional customer service and work with excellent vendors

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Reply from OneGuard

Nov 06, 2020

Dear Jennifer H., On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with OneGuard’s fantastic customer advocates and service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Mike p

November 3rd, 2020 DETAILS arrow_drop_down
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Quick response and reasonable rules for an insurance policy

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Reply from OneGuard

Nov 06, 2020

Dear Mike P., Thank you so much for the 5 star review and such wonderful testimony regarding your service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are helpful and dependable, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire OneGuard team, thank you again! We humbly look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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David Hansen

November 3rd, 2020 DETAILS arrow_drop_down
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They are professional and stand by their customers

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Reply from OneGuard

Nov 06, 2020

Dear Mr. Hansen, Thank you so much for the 5 star review and positive testimony regarding your exceptional service experiences with OneGuard Home Warranties! Providing best-in-class service, completed by fast and friendly professionals, is exactly what we strive for as your home warranty provider, and we are excited to hear that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and continued loyalty and look forward to serving you again soon. OneGuard Home Warranties

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Dwayne Helton

November 2nd, 2020 San Antonio, TX DETAILS arrow_drop_down
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I love the personal touch that OneGuard provides. I feel like I am a part of their family. Any questions I have had, they have answered. I received my updated policy and just wanted to verify some of the information. Fred F was great! He went out and verified I had received a discount last year but it was not the military discount. He was able to save me a little more money off my monthly payments. Thanks OneGuard for supporting military and veterans!

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Reply from OneGuard

Nov 06, 2020

Dear Mr. Helton, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and Fred! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Fred, and he really appreciated the opportunity to advocate for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Tuan Le

November 2nd, 2020 Missouri City, TX DETAILS arrow_drop_down
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Joanna was super helpful with our claim for the condenser coil.

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Reply from OneGuard

Nov 06, 2020

Dear Tuan Le, Thank you so much for the 5 star rating and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Joanna! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and efficient professionals. We are thrilled to hear this has been your experience and grateful for the opportunity to help. Please also know we have shared your rave review with Joanna and your positive feedback really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Sjnk

November 1st, 2020 Waddell, AZ DETAILS arrow_drop_down
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I've two neighbors using OneGuard as their home warranty company. They both highly recommend them. The one I have is becoming more difficult to work with, automated with no person to person communication; and it doesn't offer coverage for items I want covered like my yard watering system. Frank F was exceptionally helpful in answering all my questions and my husband's too. Here's to a long lasting relationship.

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Reply from OneGuard

Nov 05, 2020

Dear Sjnk, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and Fred! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. We have also shared your review with Fred and he was humbled by your commendation, and really appreciated the opportunity to provide his personal assistance. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties

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Robert Ingellis

October 30th, 2020 Surprise, AZ DETAILS arrow_drop_down
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Operator Alex was very thorough and processed my renewal expressly without delay! Rapid service to my call!

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Reply from OneGuard

Nov 06, 2020

Dear Mr. Ingellis, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Alex! Your questions regarding coverage and the contract renewal were extremely important to Alex and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide best-in class service and we truly value your continued business. On behalf of Alex and the entire team, thank you again for choosing OneGuard! We look forward to serving you again soon. OneGuard Home Warranties

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Janee' Feggins

October 30th, 2020 Houston, TX DETAILS arrow_drop_down
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Alex was AMAZING! Great customer service, efficient, and overall got the job done. Thank you Alex!

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Reply from OneGuard

Nov 06, 2020

Dear Mrs. Feggins, Wow! Thank you so much for the 5 star review and remarks regarding your recent service experience with OneGuard Home Warranties and Alex! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. Please know we have also shared your review with Alex and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties

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Holly

October 30th, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Fred was very helpful in renewing my home warranty.

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Reply from OneGuard

Nov 20, 2020

Dear Holly, Wow! Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties and Fred! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your review with Fred, and he was humbled by your kind words and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties