OneGuard Reviews
7.3
Overall Score
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Verified Customer
Review Source
M van Phoenix, AZ
I have used most home warranty companies over the years & this is the only one that consistently outperforms the rest. Their website is extremely easy to use - the repairmen have been well qualified. The repairs have been done quickly.
4 years ago Edited January 10, 2024
Review Source
Cole Molzan
The overall experience was a bit frustrating earlier on. Communication was difficult and inconsistent, and nobody seemed to know what was going on. This review would have probably been a 1 star before I was finally transferred to Niquan W. Niquan was an absolute godsend! She listened, she communicated throughly, and I never had a doubt that she was working to find a resolution to the case. She's the type of person that every employer is longing to find, and she 100% deserves a raise and/or promotion. I'm so grateful for all her help!
6 months ago
Reply from OneGuard
Dear Mr. Molzan, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Niquan. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. We have also shared your rave review with Niquan, and they are extremely grateful for the positive recognition and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties
Jun. 6th, 2024
Review Source
Camryn Staton
Niquan W. is the main reason I will be continuing my home warranty with OneGuard. In the matter of 48hours, she was able to help me with a 3 week problem I was having. She was professional, reassuring, and a true pleasure to work with. This company is lucky to have her!
6 months ago
Reply from OneGuard
Dear Ms. Staton, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Niquan! Your satisfaction is our number one priority, and it makes us extremely happy to hear about your experience. We agree! Niquan is very professional, and your positive feedback and kind words really made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 31st, 2024
Verified Customer
Review Source
Bob Daigneault Georgetown, TX
There are times you wonder about putting the monies out for a home warranty but we were reminded how important it is maintain. When we had a slab leak OneGurard came through for us in helping to defray the repair costs.
1 year ago
Reply from OneGuard
Dear Mr. Daigneault, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your valued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 10th, 2023
Verified Customer
Review Source
Thomas Giali Phoenix, AZ
Great Customer Service. The heating contractor did a complete furnace check out. The technician found a bad run motor capacitor and replaced after authorization from OneGuard. Furnace is working great now.
1 year ago
Reply from OneGuard
Dear Mr. Giali, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2022
Verified Customer
Review Source
Barry Fischer Anthem, AZ
Generally quite happy with my experiences. When it comes to heated pools, don't waste your money, as they always seem to find a way out of covering certain pool equipment. When my heater went, the company they sent out said it was chemical damage. Duh, it was a salt water pool and you have chemicals in it to maintain cleanliness!
2 years ago
Reply from OneGuard
Dear Mr. Fischer, On behalf of the entire team, thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Frederick Duncan Scottsdale, AZ
i am very disappointed how OneGuard has handled two major expenses for items covered in my policy within the last year. the first event for my home water heater i was too specific on what was wrong and the company sent to my home did not do a thorough complete job to assess the problem and i had to pay. yet the company sent out to investigate my pool equipment leaking caused $1,800 of damage by not doing a complete job and in this case i was unaware what the problem was and i got an incompetent pool company who busted up my Backwash Valve and Primary Filter without taking any responsibility. i am going to send OneGuard my $1,800 bill because the two pool company's they sent out to my home misdiagnosed the initial problem and then misdiagnosed the damage caused.
2 years ago
Reply from OneGuard
Dear Mr. Duncan, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Nov. 3rd, 2022
Verified Customer
Review Source
Jorge Cabanas Tolleson, AZ
OneGuard always provides exceptional service. No matter what the issue is at home I know that they'll take care of me soon. Super convenient app! Thank you. Been with you for a few years and will always recommend.
2 years ago
Reply from OneGuard
Dear Mr. Cabanas, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard over the last 5 years! We truly value your loyal business and recommendation and look forward to serving you in the future. OneGuard Home Warranties
Sep. 27th, 2022
Verified Customer
Review Source
Michael Lightcap Mesa, AZ
I didn't have to let them know that it was under a year since the last repair had been taken care of , they sent out a company that completely changed out the failed parts and had my AC up & going the same day .
2 years ago
Reply from OneGuard
Dear Mr. Lightcap, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Sep. 9th, 2022
Verified Customer
Review Source
Denise D Williams Surprise, AZ
They provide good customer service, very helpful, I definitely feel that I get a return on my investment. Anytime I have called they have got me with the appropriate resource for a job that needs to be done.
2 years ago
Reply from OneGuard
Dear Ms. Williams, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Ronald Radke Phoenix, AZ
We had an issue with our AC unit, which was dated and had been repaired before. Now it needed to be replaced and One Guard authorized the replacement! We're excited even though there were some unexpected costs.
2 years ago
Reply from OneGuard
Dear Mr. Radke, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 13th, 2022
Verified Customer
Review Source
Kari Coffman Cypress, TX
We have had One Guard for over 8 years and have used them a dozen times or more. Each and every time the issued is covered and fixed very quickly. We have never had an issue denied.
2 years ago
Reply from OneGuard
Dear Ms. Coffman, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service and we sincerely appreciate the wonderful feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 10 years! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Jose Galeano Kyle, TX
When I'm in need of repairs, the response is on point and things get done. However, the have occasions where the company assigned to me is Not the best choice possible and I find out while the service is being provided. I guess I could complain and get another service provider but sometimes because of the urgency of the situation I don't do it.
2 years ago
Reply from OneGuard
Dear Mr. Galeano, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Please know we are available 24/7, 365 days a year and always happy to help you best utilize your home warranty plan and ensure your needs are met. Thank you again! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Donna Himes Sun City West, AZ
Prompt service everytime. Experienced contractors provided to estimate situations and appropriate resolutions are made. We are satisfied with One Guard and recommend them to our family and friends
2 years ago
Reply from OneGuard
Dear Ms. Himes, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties
Jun. 10th, 2022
Verified Customer
Review Source
Raghi Gilbert, AZ
timeliness and professionalism is great. Online portal is a one stop solution for all service requests
2 years ago
Reply from OneGuard
Dear Raghi, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences using the OneGuard online portal for your service requests! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 15th, 2022
Verified Customer
Review Source
PHILLIP Prescott Valley, AZ
Because the service was great but there are rooms for improvement. Like when having to pay the $75 fees first before they can tend to your need. And instead of saving what you've already started with a service rep, each time you call, you start everything all over.
2 years ago
Reply from OneGuard
Dear Phillip, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 13th, 2022
Verified Customer
Review Source
Hannah Scott Waddell, AZ
Contractors have been great. They come on time and are professional, skilled, and work quickly to resolve the issues. It can take a few days or weeks at time to get someone to come out though.
2 years ago
Reply from OneGuard
Dear Ms. Scott, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and your service professionals! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 26th, 2022
Verified Customer
Review Source
NL
Recently, for a work order a technician misdiagnosed the issue which ended up in denial of coverage. We went ahead to fixing the problem out of pocket expense. It took over a week for the parts to arrive and few days to schedule the tech to be back. After they fixed the issue, the problem still continued. OneGuard policy is to dispute the resolution within 24hrs. In this case, that timeline is an impossible expectation from us to dispute since we didn't have the replacement parts until several weeks later. OneGuard will do nothing about it when I called them back regarding this issue.
2 years ago
Reply from OneGuard
Dear NL, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 14th, 2022
Verified Customer
Review Source
RJ Welter San Manuel, AZ
very impressed, tech are decent not like the last 4 tech companies that belonged to my old warranty company, full of crooks and con artists. Very Impressed with Tony and Ian (seperate companies)
2 years ago
Reply from OneGuard
Dear Mr. Welter, Thank you so much for the 5 star review regarding your recent customer service experiences with OneGuard Home Warranties and your service contractors! Our utmost priority is to provide a level of service that exceeds your expectations, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 24th, 2022
Verified Customer
Review Source
Barbara Sturlin Mesa, AZ
Prompt response, excellent communication from reporting need for service to acquiring appropriate repair company, excellent referrals and always follow- up checking experience.
2 years ago
Reply from OneGuard
Dear Ms. Sturlin, On behalf of the entire team, thank you so much for 5 stars and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are happy to know how well the warranty process has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 9th, 2022
Verified Customer
Review Source
Jack L Armstrong Phoenix, AZ
The intake person was very nice and helpful. However, the first company that I was referred to, Reliability garage Door, was not reliable or professional. They did not answer my phone calls. Advance Garage Door, the second referral, was very good and professional.
2 years ago
Reply from OneGuard
Dear Mr. Armstrong, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 9th, 2022
Verified Customer
Review Source
Elizabeth Rother Chandler, AZ
I left a review earlier; apparently it didn't take. I gave them 4 stars as I was told when he'd be there and 50 minute later, I reached out to find the ETA. He showed later. Once he did arrive, he was quick and efficient. I removed a star for not communicating with me about the delay.
2 years ago
Reply from OneGuard
Dear Ms. Rother, Thank you so much for the 4 stars and providing positive feedback regarding your customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority and it is always a pleasure to assist you with all your home services and home warranty needs. Please also accept our apology regarding the delay, and be assured we have communicated with our contractor network, the importance of showing up within allotted timeframes and letting our valued homeowner know if they run behind schedule. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 11th, 2022
Verified Customer
Review Source
Michael Snyder Keller, TX
Grace Heat & Air was great as usual. They did find a repair issue this time during a winter tune-up. I wasn't very happy that one Guard charged me another service call when the technician was already here on an already paid service call.
3 years ago
Reply from OneGuard
Dear Mr. Snyder, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Carey Schenkenberger Chandler, AZ
Very responsive on straight-forward, non complicated repairs. Major repairs requiring replacements or next level approvals add several days/weeks to the process. Need an experienced contractor in those cases who know how to work with Home Warranty companies on the process.
3 years ago
Reply from OneGuard
Dear Ms. Schenkenberger, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Jeff Phoenix, AZ
One guard is very easy to use and in my opinion is affordable given the level of service. I've been very pleased with the vendors that one guard works with and their performance and timely manner in maintaining my home
3 years ago
Reply from OneGuard
Dear Jeff, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Our utmost priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Ryan Glendale, AZ
Easy to understand website and application. Fast, timely and good service received from their vendors. We've been a customer for over 6 years and have never had an issue getting things taken care of timely.
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ryan, Thank you so much for the 5 stars and providing important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction and servicing our valued homeowners as quickly as possible is our number one priority, and we always appreciate the opportunity to help. We are also available 24 hours a day, 365 days a year, if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Larry Glendale, AZ
Service tech for our dryer sent by them was an exceptional technician and went above and beyond in repairing our dryer. Nothing at all like our previous home warranty service.
3 years ago
Reply from OneGuard
Dear Larry, Thank you so much for the 5 star review and sharing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 3rd, 2021
Verified Customer
Review Source
Wayne Johnston Gillette, WY
Called to have someone check and fix my masterBathroom fan for removing moisture and they came out and said the vent was plugged and he was a electrican and that I would need a ac guys look at it because it involvesl duct work. I had told him that I thought the bearing was going bad in the fan and it had no suction but he said the vent was plugged and left. He was a nice guy but it still cost me $75.00 dollars and still not working. I blew air from the roof vent and a strong blasst came out. STILL NOT FIXED. SO NO IAM NOT HAPPY.
3 years ago
Reply from OneGuard
Dear Mr. Johnston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, OneGuard covers mechanical breakdowns that become inoperative from normal wear-and-tear conditions. Upon the most recent appointment, the contractor reported to OneGuard that components were tested, and no mechanical malfunctions were found with the master bathroom exhaust fan. OneGuard offered the option of a second opinion, however the service request was canceled as requested on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information . OneGuard Home Warranties
Jul. 13th, 2021
Verified Customer
Review Source
Kara Huff Laveen, AZ
As a homeowner I am so grateful for my OneGuard home warranty. They always come through when I am in a bind like I was last month when my AC went out. It was a sense of relief knowing that it was covered.
3 years ago
Reply from OneGuard
Dear Ms. Huff, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love to hear about your experience and the value you find in OneGuard. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 9th, 2021
Verified Customer
Review Source
Mark Wissmann Scottsdale, AZ
Had issues trying to get dishwasher replaced, when requesting service the site does not show the package I have and replaced a built in microwave because basic package said miss you issue wasn't covered when it actually was. Now I have to go through getting a claim after the fact.
3 years ago
Reply from OneGuard
Dear Mr. Wissmann, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Glynn Gordon Wittmann, AZ
We have used One Guard for over a year now and find them to be very easy to work with. Their response is very prompt and the vendors they use are professional and well qualified
3 years ago
Reply from OneGuard
Dear Mr. Gordon, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our professional and courteous service contractors. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Victor Granados Litchfield Park, AZ
Great customer service and have been very helpful in my overall process of taking advantage of the savings in their services. I have not had any issues and look forward to continue to maintain my house through One Guard!
3 years ago
Reply from OneGuard
Dear Mr. Granados, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most esteemed pleasure to provide you with quality service and the home warranty protection you deserve. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
MS Huffman Carrollton, TX
I have only had one issue with them that I wasn’t able to work out. I have had to use them 4 times in 4 months and were pleased with the service. All the contractors have been professional and nice . They have also been on time.
3 years ago
Reply from OneGuard
Dear MS Huffman, On behalf of the entire team, thank you so much for the 4 star review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service to the completed repair, and it is always our most distinct pleasure to assist. We appreciate your feedback as it aids in our constant pursuit to improve as a leading home warranty provider. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. Thank you for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
May. 20th, 2021
Verified Customer
Review Source
Laura Spier Phoenix, AZ
They have treated us very fair so far. One hiccup with AC company that their tech gave false information about our unit caused them to end our contract. But I contacted the AC company and they cleared it up with One Guard. They were in the wrong.
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Spier, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Bradley Eads Allen, TX
Only reason it isn’t a 5 Star rating is the amount of time it took from opening ticket to getting the inspection of repair. I am fortunate this time that the technician had what was required to correct issue on his truck. Otherwise I would have been looking at another 3 days minimum for repair
3 years ago
Reply from OneGuard
Dear Mr. Eads, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Lawrence Noga Surprise, AZ
So great on selecting contractors whether maintenance like AC tuneup or mechanic issues like garage door openers. We’ll keep using services other than just break down issues.
3 years ago
Reply from OneGuard
Dear Mr. Noga, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 6th, 2021
Verified Customer
Review Source
Lindsay Goodyear, AZ
I have been satisfied with OneGuard with the exception of dealing with an unprofessional service provider and not being able to have a different service provider come to my house unless I paid for a new service call. I did pay the fee because I can not trust the company and have a gas leak due to their mistake.
3 years ago
Reply from OneGuard
Dear Lindsay, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and the testimony and value you find in the services we offer, is exactly what we strive to do. Please know we cannot locate a OneGuard service plan under the name provided, and we would be happy to review your situation firsthand, and you can respond through the site or email us at customerrelations@oneguardhw.com. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties.
Mar. 30th, 2021
Verified Customer
Review Source
Katheryn Williams Peoria, AZ
Paul C took the call and made the requested changes to the account in minutes. Thank you. I had called three months ago but apparently that rep did not change my name or anything. Good job Paul C. Great customer service
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Williams, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Mar. 30th, 2021
Verified Customer
Review Source
Dan Nelson Colleyville, TX
Easy to request. No run around or waiting. They also allow me to customize my policy the way I need it - which includes a salt pool, a mother-inlaw building, etc. We are so happy!
3 years ago
Reply from OneGuard
Dear Mr. Nelson, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and service that exceeds your expectations, and we are thrilled to hear about your satisfaction with the services we offer. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 9 years and look forward to serving you for many years to come. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
Gregory Price
I have used OneGuard Home Warranty for over 11 years. Customer service is excellent they always listen to what problem you have with your house and direct the correct technician or company to come and solve the problem.
4 years ago
Reply from OneGuard
Dear Mr. Price, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 11 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties
Nov. 12th, 2020
Verified Customer
Review Source
KW Jones
The reps are friendly and warm, knowledgeable, and very helpful and professional. I feel like they care! And they act quickly for solutions. And my problems have been addressed with quality service providers each time.
4 years ago
Verified Customer
Review Source
V Patterson
I have called him out twice and twice they've showed up and they said and fix the problem. In the past I've had houses with other warranty companies, I will only go with one guard now.
4 years ago
Verified Customer
Review Source
D.G.
I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.
4 years ago
Review Source
Melanie S. Gilbert, AZ
Having a comprehensive home warranty gives me so much peace of mind as a homeowner. When I made the decision to renew my warranty I was thoroughly impressed with Kristen M who helped me renew, she had emailed me to renew which I also appreciated. I could easily go back and reference her email when I had the time to chat. Kristen was so kind and answered all of my questions, it felt like I was talking to a friend rather than a Sales Rep. I did not feel pressured into anything and felt very taken care of. Kristen provided me with excellent customer service. While I had my doubts about renewing and whether home warranties are worth it, I am satisfied knowing I was able to renew at a reasonable price and Kristen's service superseded any service from prior experiences. I hope to continue to have such positive experiences with OneGuard, I would highly recommend Kristen directly and will definitely go directly back to her with my questions in the future.
2 years ago
Reply from OneGuard
Dear Melanie S., Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Kristen! We are so happy that you found ease renewing your warranty plan and Kristin loved the opportunity to assist you personally. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 2nd, 2022
Review Source
Patricia K Dority Surprise, AZ
I have had this Home Warranty on my last 2 homes and now on my current one. It was time to renew. Received several options in the mail and I called all of them. This one is not only the best price for the money but an honest company. I have had to request service calls. They had someone over right away. Got the situation assessed and then resolved very quickly. Christopher S is super knowledgeable and he goes through your policy with a fine tooth comb to get you the best pricing. This is company that you depend on. I always see if the service companies provide the same kind of service during the plentiful times as they do in times when they are trying to get your business. This is one of those companies.
2 years ago
Reply from OneGuard
Dear Ms. Dority, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Christopher goes above and beyond and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 15th, 2022
Review Source
Ed Alfaro Phoenix, AZ
OneGuard knows what great customer service is. I called OneGuard today and spoke with customer service rep Cynthia F to get clarification on several service options listed on my policy renewal. Cynthia thoroughly explained each option, its coverage with clear examples. She also offered monthly, quarterly and of course annual payment options. On the service side of OneGuard, you can call or email in your request and a service provider is quickly contacted by OneGuard and wheels set in motion for the requested repair. I've been very happy with the response times and with the level of professional service providers. My home is eleven years old and contains a number of upgraded appliances, pool, 4 AC units and more. I wouldn't think of not having a OneGuard home warranty.
2 years ago
Reply from OneGuard
Dear Mr. Alfaro, Thank you so much for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties. Our top priority is your complete satisfaction and to make the process easy and hassle free while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the positive feedback and opportunity to assist with all your home warranty and home services needs. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 18th, 2022
Review Source
Angela Boor Phoenix, AZ
One Guard is the first Home Warranty Company we have ever worked with. We have owned 7 homes and never purchased a home warranty before, but this home was considerably older than the others and this felt like a "peace of mind" decision to make. And boy was it! We have had to submit multiple claims in the 2+ years we have owned this house and One Guard has been there every step of the way to make repairs go easier. We have specifically worked with Heidi S and Shelley C for most all of our claims and they have been great at helping us set up the service we have needed without a lot of added headaches. We know not all Home Warranties are the same, and we are so grateful that our coverage with One Guard is so inclusive for so many areas/systems.
2 years ago
Reply from OneGuard
Dear Ms. Boor, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences with Heidi and Shelley! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 2 years. We agree! Heidi and Shelley go above and beyond, and they loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 11th, 2022
Review Source
Givemekicks2 Grapevine, TX
OneGuard has been outstanding for us! We get personalized service and they've come through on every claim. They've fixed our A/C twice (the repair guy said OneGuard was the best home warranty to work for by far) and a problem with the hot water heater. The big one though was when our built in refrigerator had issues a year ago. Luckily, I managed to fix it but when we thought it was going to need to be replaced they offered to pay the full covered amount without hesitation.
My representative is Chris S and I've been working with him exclusively for the last 3 years. It is nice to know I can reach him directly when I renew or if I have a problem. I highly recommend asking for him by name. OneGuard has been a great.
2 years ago
Reply from OneGuard
Dear Givemekicks2, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. We agree! Chris goes above and beyond and loved having the opportunity to personally assist you. On behalf the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 24th, 2022
KAREN K BARNETT Phoenix, AZ
I have been a customer for 5 1/2 yrs. I've always been treated well & have not had any large priced issues with my home...thank goodness. I recently had an issue with a plumbing tech giving wrong information about my home/plumbing/regulator/psi which took a lot of effort from me to convince customer service reps at OneGuard to hear my story & let me share with a supervisor that he made a mistake. I had photos & an invoice from a 2nd opinion. Be persistent & ask for a 2nd opinion. Leslie O called me back & was extremely professional, helpful, compassionate, friendly and patiently listened to my story. She apologized for the chain of events that accrued. Leslie ordered another opinion on the spot & had everything taken care of in minutes. My new water heater arrives Monday. Mistakes happen to all of us. I've told many people about OneGuard for many years and how well I've been treated and it's been a great experience for me. It takes a special person that cares for their company's clients and works to resolve the issue and retain the client. Leslie O is an excellent supervisor and OneGuard is lucky to have her!!
2 years ago
Reply from OneGuard
Dear Ms. Barnett, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your excellent customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Leslie loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 23rd, 2022
L.C. Conway, AR
I have been a very happy customer of OneGuard for several years now. I have had other home warranty companies with other homes in the past, but i like OneGuard best. That being said, one individual really stands out to me. One time, last year, I was not happy with a decision on an issue and it got escalated Tricia D. She was very professional and courteous and continued to return my communications for several weeks. Even though that item did not go in my favor, i kept Tricia's info handy. Recently, on another item, i reached out to her directly. Again, she was awesome. She has been really prompt with responses and has really gone above and beyond. I cannot provide enough compliments to describe her customer interaction with me. She is the type of employee that makes a difference!! Thank you so much, Tricia, for being amazing!!!
2 years ago
Reply from OneGuard
Dear L.C., Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your amazing customer service experiences with OneGuard Home Warranties and Tricia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have shared your rave review with Tricia, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 25th, 2022
