Name: Landmark Home Warranty
Rating: 3.3

star star_border star_border star_border star_border

Shelli mcgrath Las Vegas, NV

This the worst home warranty you could ever purchase! What a waste of money. Every time you put in a claim, all they do is send someone to your property, charge you $70 and do absolutely nothing. And because nothing was done, it caused serious damage and we had to put in a home owners insurance claim. This company does nothing to repair anything-all they do is collect money and rob people.

4 years ago

Reply from Landmark Home Warranty

Dear Shelli,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 7th, 2019

star star_border star_border star_border star_border

Jared Puls Dallas, TX

Oven stopped working so I gave them a call. They sent out a company with nothing but 1 star reviews that didn't respond or answer their phone. Landmark offered to call them again for me and they eventually came out a few days later. 3 weeks later the oven still doesn't work right. 2 different technicians took turns coming out,misdiagnosing the problem, blaming the other tech, then ordering a part for a week later. Complete waste of money. Please fire Truevine, they are costing you customers.

4 years ago

Reply from Landmark Home Warranty

Dear Jared,

I am sorry to hear about your experience with your range service request. I will be forwarding your feedback to the appropriate departments to implement the necessary training needed to better our services. If you have any other concerns you would like to discuss in detail, I would be happy to assist you. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

star star_border star_border star_border star_border

Adam M. San Antonio, TX

When I have no water in my house over a long weekend, and the person on the phone deems it a nonemergency, we never receive a call back even after asking for one from the person we spoke to or from the manager or from the plumber they said that they had called. I am a disabled vet and have 4 lives in my house that require water. I could understand if it was only hot water since we are in Texas and its summer.

4 years ago

Reply from Landmark Home Warranty

Dear Adam,

I am sorry to hear about your experience with your plumbing. I would like to review your service request and assist you with your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2019

star star_border star_border star_border star_border

Laura Glendale, AZ

I would give them a negative 5 if I could. I called to file a claim because our AC unit went out. I was on hold for over 2 hours until my phone ran out of battery and no one answered. It’s says they are available 24/7 so that is a lie! It’s 118 degrees in AZ and sure enough with today being Saturday we will most likely not get a response from someone until Monday. We bought warranty to not have to be in this situation.

4 years ago

Reply from Landmark Home Warranty

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 30th, 2019

star star_border star_border star_border star_border

Pamela A Hill Lake Havasu City, AZ

Not very happy, Plumbing System covered items said PRESSURE REGULATORS are covered but of course when plumber comes he is informed by Landmark it is located outside the main foundation so not covered. Well, yes, pressure regulators are installed at the incoming hose bibs into main water source for house. So, in Arizona, pressure Regulators are NOT COVERED. They think of anyway not cover something. Now I have a $250 repair that should have been covered.

4 years ago

Reply from Landmark Home Warranty

Dear Pamela,

The warranty covers the covered systems that are found within your home’s perimeter. Pressure regulators can be located inside of your home as well as outside. I will be reviewing your service request in more details to better address your concerns. I will be sending you a direct e-mail once I have done this to let you know what I can do to assist you.

In the meantime, if you have any further questions, please do not hesitate to reach out to me at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 21st, 2019

star star star star star

Terry B Johnson Glendale, AZ

An easy application process, completed quickly and efficiently. Very nice customer service and decent coverage and cost. So, I hired them!

4 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Terry,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 18th, 2019

star star star star_border star_border

Tiffany Bailey

I don't think I should have to pay for 2 service calls when the issue wasn't fixed the first time. Calls about the same problem in a certain time span should be grouped together. So far Landmark has been less than average.

4 years ago

Reply from Landmark Home Warranty

Dear Tiffany,

Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. The warranty does guarantee our contractor's work for 30 days. If your unit goes into failure within this timeframe, we can send the contractor back out to your home to check their work at no additional service call fee to you if it is the same issue. I will be sending you a direct e-mail to better address your concerns.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

star star_border star_border star_border star_border

Jessica Carr Keller, TX

AC inoperable. 5 days after call still no response. Had to call back in 2 days after tech was out. Say it’s not covered due to lack of maintenance. We’ve owned the home 2 years and had it inspected and serviced by a licensed HVAC company. Complete BS...save your money. Don’t buy a warranty from this company. Been a RE Broker for 25 years. That’s what I get for not using an established company.

4 years ago

Reply from Landmark Home Warranty

Dear Jessica,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your air conditioner service request.

I was unable to pull up your warranty by your name. I would like to review your service request to better address your concerns. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 10th, 2019

star star_border star_border star_border star_border

Ron Southerland McKinney, TX

Landmark personnel are not conversant with coverage, and it seems to vary with whom you contact. We were told an AC issue was not covered, then it was, then it wasn’t. They referred us to a positively incompetent HVAC company 40 miles away, (we live in an urban area), who took three tries to get the repair done, caused water damage to the ceiling, still unrepaired, and Landmark assumes no responsibility for “secondary” coverage. Really? Not even a note to your supplier? An absolute waste of $750. Put the money in the bank, and choose your own repair people.

4 years ago

Reply from Landmark Home Warranty

Dear Ron,

I am sorry to hear about your experience with your air conditioner. I see that the contractor has been able to repair your unit and has promised you repairs on the secondary damage. Landmark works with independent contractors who are licensed and insured to assist you in situations such as yours. I am happy to see they were able to work with you on that.

Landmark also guarantees our contractor’s work for 30 days. If the repair does not hold, please reach out to us to assist you in having the contractor return to your home to check their work.

I have recognized where we have room for improvement and are able to implement the necessary training to better our services for our homeowners. I would be happy to hear more feedback (if any) from you. You can reach out to me directly at

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 3rd, 2019

star star star star star

Jennifer Freedman Yuma, AZ

All service calls have been taken care of according to the contract and we've been happy with the providers they sent to do the work.

5 years ago

Reply from Landmark Home Warranty

Dear Jennifer,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

star star_border star_border star_border star_border

Melissa Ann McCure Southlake, TX

We do not recommend Landmark Home Warranty. They denied a claim for AC blower fan on our new home due to prior maintenance which was not our responsibility since we purchased the home in July 2018. They find every excuse to not provide and support you despite their fancy brochure claims. Please read the fine print. We will not renew nor do we recommend. The AC company said American Home Shield would have covered the same issue no questions asked....wish we would have chosen them instead.

5 years ago

Reply from Landmark Home Warranty

Dear Melissa,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 15th, 2019

star star_border star_border star_border star_border

Reji joseph Helotes, TX

Most of the claims are rejected for one thing or another, they will find some excuse to deny your claim. I called in 3 times for my water heater and cook top, each time they sent a tech and I end up paying the technician $70 without getting anything out of them. I called them numerous times asking them to cancel my membership and they always transfer a person who is never on desk ! I left about 10 messages so far and no call backs !

5 years ago

Reply from Landmark Home Warranty

Dear Reji,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 15th, 2019

star star_border star_border star_border star_border

chris g SPENCER Boise, ID

Do not buy this warranty, I made that mistake and when a pipe burst under my home, which was covered, they told me they would not cover it because i called a plumber to stop the waterfall and not them. they said they had to use their plumber and when i asked what plumber that was because maybe i did use their plumber they would not even tell me that info. Worthless, worthless, worthless.

5 years ago

Reply from Landmark Home Warranty

Dear Chris,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. Unfortunately, the warranty does not reimburse for any work that is done outside of the warranty. We would like the opportunity to assist you by sending an in-network contractor to diagnose your system. Before any work is done, we would like to go over any non-covered repairs and their out of pocket expenses.

Although I cannot guarantee a full reimbursement, I would be happy to review your contractor's diagnosis. An itemized breakdown with prices would be preferred. You can send that to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2019

star star star star star

May Bedford, TX

Pool motor went out, called Land Mark had a pool technician come out the following week, very professional, profiecient and concise. Thank you

5 years ago

Reply from Landmark Home Warranty

Dear May,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

star star star star star_border

Maegan Acosta Sierra Vista, AZ

I like that Landmark is attentive and they follow up on service calls, but I do wish they had a wider selection of vendors they work with and are contracted with.

5 years ago

Reply from Landmark Home Warranty

Dear Maegan,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 16th, 2019

star star_border star_border star_border star_border

Rhoda Heaton

We have been with Landmark for years. Recently they increased their amount we pay per repair from $60 to $100. our dishwasher has a part that is out, and makes a screaming noise through the house but they denied replacing it until it breaks completely. The repair guy said it will go out anytime. I am not sure why we have to wait and be inconvenienced by having the dishwasher break, then we have to wait for a part and the repair guy come back, when this could of all been avoided buy fixing the part that is obviously going out.

5 years ago

Reply from Landmark Home Warranty

Dear Rhoda,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. The warranty covers to repair/replace your covered systems that have gone into failure due to normal wear and tear. Unfortunately, noise concerns are not covered.

I would be happy to answer any coverage questions you may have. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

star star_border star_border star_border star_border

Jim Washington, UT

In filling our claim we found that we had to pay for the $60.00 service call. The problem is that our washing machine was leaking water. The tech determined that the clutch was bad causing the drum to leak. Landmark said that they would pay for the clutch ($40.00) but not for the drum($160.00) even though the clutch caused the drum to leak. What kind of warranty is this?

5 years ago

Reply from Landmark Home Warranty

Dear Jim,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 29th, 2018

star star star star star

Wayne Argyle, TX

Landmark is always helpful and work the claims very quickly and easily. The representatives are polite and very helpful.

5 years ago

Reply from Landmark Home Warranty

Dear Wayne,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 28th, 2018

star star star star star

Bonnie Petti Dickinson, TX

Top rated #1 - always resolves my claims in a timely manner. Always a professional staff. Highly recommended their service!

5 years ago

Reply from Landmark Home Warranty

Dear Bonnie,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 21st, 2018

star star star star star

Arturo Fort Worth, TX

Landmark has been great when it comes to customer satisfaction as they were able to help me get a scheduled appointment for my heater within my time.

5 years ago

Reply from Landmark Home Warranty

Dear Arturo,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 19th, 2018

star star star star star

Anamichelle Mission, TX

I've been with Landmark for almost a year and I'm thankful I have been. They have helped through several ac issues and beyond.

5 years ago

Reply from Landmark Home Warranty

Dear Anamichelle,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 6th, 2018

star star star star star

Koti Bajjuri Sandy, UT

I had great service experience with two my services ordered through landmark. They were very helpful to fix my plumbing as soon as possible

5 years ago

Reply from Landmark Home Warranty

Dear Koti,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 31st, 2018

star star star star star

Sylvia B Daniel Tucson, AZ

I've had repairs on plumbing, a/c and water heaters done. It's all been done in a timely manner. The customer service reps have been very helpful

5 years ago

Reply from Landmark Home Warranty

Dear Sylvia,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 12th, 2018

star star star star star

Nagesh Kumar Rio Rico, AZ

Customer care rep was supportive, provided me with directions that lead to timely sorting out of the request for change of water heater.

5 years ago

Reply from Landmark Home Warranty

Dear Nagesh,

We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 19th, 2018

star star star star star

Eric Ashbrook Little Elm, TX

Had an issue with AC, they sent out a company next day and the issue was resolved. Very seamless and happy ending so far!

5 years ago

Reply from Landmark Home Warranty

Dear Eric,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

star star star star star

Saurabh Nathany Irving, TX

Landmark has been prompt with their home repair partners, they helped fix our AC on time when we it was broken and leaking.

5 years ago

Reply from Landmark Home Warranty

Dear Saurabh,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 10th, 2018

star star star star star

Susan winegar Salt Lake City, UT

Quick response. Problem fixed quickly. Much appreciated service since both realators did such a poor job in our home purchase experience.

5 years ago

Reply from Landmark Home Warranty

Dear Susan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

star star star star star

Chad C Wheeler Yuma, AZ

Never had a bad experience with this company. Only with the service from the hired repairman. Thank you for being awesome

5 years ago

Reply from Landmark Home Warranty

Dear Chad,

We are glad to see that we have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 17th, 2018

star star star star star

Maureen Sullivan-Huggins Eugene, OR

I have called twice once for my oven stove unit was replaced quickly when found not fixable. Next my heat pump fixed no complaints

5 years ago

Reply from Landmark Home Warranty

Dear Maureen,

Thank you for taking the time to rate and review us. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 7th, 2018

star star star star star

Austin isbell Salt Lake City, UT

AC unit was having issues and landmark scheduled a service provider that same day! Super fast and my AC is working great again!

5 years ago

Reply from Landmark Home Warranty

Dear Austin,

We are glad to see that our agents and contractors have been able to provide you with 5-star service for your A/C unit. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 27th, 2018

star star star star star

Lorie Torch Scottsdale, AZ

Landmark has been great to work with. They schedule for service quickly. They followup to make sure you have been contacted by vendor.

5 years ago

Reply from Landmark Home Warranty

Dear Lorie,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 24th, 2018

star star star star star

Erika Pena Valdez Cypress, TX

My AC messed up twice and all I had to pay was my copay. It was very convenient and there was no hassle with my claim getting approved.

5 years ago

Reply from Landmark Home Warranty

Dear Erika,

We are glad to see that our agents and contractors have been able to provide you with 5-star service for your A/C unit. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

star star star star star

Allison Harris Logan, UT

They get me the help I need- fast! Helped me out with 3 different problems with my house already, and always do a killer job

5 years ago

Reply from Landmark Home Warranty

Dear Allison,
Than you for your feedback! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Jul. 5th, 2018

star star star star star

Bill Gardner Sandy, UT

It's amazing and helpful to the max.. I used the service for a replacement of dishwasher and sessional tune up of my air conditioner.

5 years ago

Reply from Landmark Home Warranty

Dear Bill,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with helpful 5-star service for your dishwasher and HVAC units. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 8th, 2018

star star star star_border star_border

Donna L Felkins-Dohm Prescott Valley, AZ

The coverage seems a little thin. We get only One pest control service in one year. We moved in and the fireplace stopped working- uh, no coverage. We’ve only been here a month. That worries me.

5 years ago

Reply from Landmark Home Warranty

Dear Donna,

I'm sorry to hear of your experience. The warranty does not cover the fireplaces.

The pest control, it is a service that we offer for our homeowners. Typically, if more than one service is needed, it would then be considered maintenance.

I would be happy to go over your coverage in more detail and answer any questions you may have. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

star star star star star

Kathleen Chartrand Spring, TX

Quick and friendly service! They have covered almost all of our repairs. When our dishwasher broke, they got it fixed the same day I called it in!

5 years ago

Reply from Landmark Home Warranty

Dear Kathleen,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service for your dishwasher. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

star star_border star_border star_border star_border

Emily McMinnville, OR

We recently had multiple pipe leaks and it took them forever to send someone out. We kept on not getting any answers, had to repeat our story multiple times. We have been left without water for a week. Still without water. Plummer at least fixed our pipe under the sink and was friendly. Lankmark didn't cover the other pipe that was leaking, so my husband is now trying to fix it until we can get professionals to repipe the house. What a mess though, they don't cover anything, I wouldn't waste my money renewing with them again.

5 years ago

Reply from Landmark Home Warranty

Dear Emily,

Thank you for taking the time to share your feedback. I am sorry to hear of your experience. I would be happy to look into your dispatch ticket to better address your concerns. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 23rd, 2018

star star star star star

sadhana

so far I am very happy with landmark home warranty. they are very attentive, customer service is great and the job is done fast.

5 years ago

Reply from Landmark Home Warranty

Dear Sadhana,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 19th, 2018

star star star star star

Clay Christensen Boise, ID

Landmark was very easy to work with and they were in communication throughout the process. I'm extremely pleased with the process.

5 years ago

Reply from Landmark Home Warranty

Dear Clay,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

star star star star star

Jonathon Murray Roy, UT

Very professional and friendly staff. They had answers to all of my questions and were able to assist me in any way that I needed.

5 years ago

Reply from Landmark Home Warranty

Dear Jonathon,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 11th, 2018

star star star star star

Susan K Didas Taylorsville, UT

They stay on top of your needs. In fact the job has been done in less than 5 days. This is a great company to work with

5 years ago

Reply from Landmark Home Warranty

Dear Susan,

Thank you for taking the time to share your feedback! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 3rd, 2018

star star_border star_border star_border star_border

Not happy costumer Odessa, TX

10 phone calls in 3 months with no help. Finally get a phone call, representative said they could not find anyone to repair the dishwasher. They sent me a check for $200 to replace a $500 dishwasher. Representive also stated that I could not claim the dishwasher in the future, even after I purchased a new one. I called a local company to get dishwasher repaired. Repairman said it would be cheaper to buy a new one.

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us. We appreciate your feedback. I am sorry to hear of your experience for your dishwasher. When a cash out for replacement is offered, it will be at Landmark’s cost, which may be less than retail. When your unit is replaced, it will usually come with a manufacture’s warranty. That warranty will trump Landmark’s warranty and will not be covered. However, coverage may be reestablished in the new warranty year once you’ve renewed.

I would like to look into the details of your dispatch ticket to properly address your concerns. Please reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2018

star star star star star

Stephen Roy Mesa, AZ

Landmark always provides reliable service which is peace of mind. Claims are processed and dispatched quickly, meaning issues are resolved FAST.

6 years ago

Reply from Landmark Home Warranty

Hello Stephen,

We are pleased to hear we have been able to provide you with reliable and timely service to bring you a peace of mind when it comes to your home.

Thank you for taking the time to rate and provide us with your feedback. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 30th, 2018

star star star star_border star_border

L W Binford Conroe, TX

Only one call, but satisfied overall. Took a day to get back to us for an appointment. I would rather do business a while before writing a review. Maybe actually have information to share.

6 years ago

Reply from Landmark Home Warranty

L W Binford,

Thank you for taking the time to rate and review us! I'm sorry to hear of the time it took to get a scheduled appointment. If you ever have any concerns, please do not hesitate to reach out to us. We will be able to address your concerns appropriately.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 5th, 2018

star star star star star

Bryan North Salt Lake, UT

Landmark was a great last minute decision to help manage the costs that come with owning a home. We have recommended them to friends and family.

6 years ago

Reply from Landmark Home Warranty

Bryan, We are pleased to have been able to bring a peace of mind when if comes to your home. We are available 24/7 and are always happy to help. Please do not hesitate to ever reach out to us. Thank you! Tiffany Nguyen | Customer Relations Manager |

Jan. 29th, 2018

star star star star star

Bekah Albany, OR

We have had great experiences with landmark. Our microwave went out. They had someone come out within 2 days of our call.

6 years ago

star star_border star_border star_border star_border

CherylBrallier

They have every excuse in making you pay the 60.00 service fee. I had a furnace they had to return and repair numerous times before I demanded a different repay company. This company spent 10 minutes and replaced the needed part. This all happened well within the allotted time frame. I personally think it happened because I have the first ineffective company a bad rating

6 years ago

star star star star star

Red Idaho Falls, ID

Professional team work from start to finish on claim. Thank you for being there for me when needed. . . You are the best!

6 years ago

star star star star star

BLAKE SAWYER Richardson, TX

Been with them for years. Much better then a shield or some other warranty company that always looked for a reason not to cover something.

6 years ago

star star star star star

Breno Lasta Austin, TX

Easy to open ticket using the web page. Two times I needed to request a dispatch received a good service from the companies sent.

6 years ago