Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

Visit Site

The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.2
starstarstarstarstar_half

3,093 Reviews

Review Breakdown

5 star
57%
4 star
23%
3 star
8%
2 star
4%
1 star
8%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar_border
Judith Pugh
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are quick and reliable to connect us with help but the policy is limited.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Judith, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Sharon M
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I csn call them and get everything set up to come to my home for whatever service is needed

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Sharon, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Susan [email protected] Dennis Martin
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The person that answered the phone was very nice and concerned that we had an electrical problem in our new home. Our purchase of the home warranty was was not totally entered through the system so she transfered me to her supervisor who also very concerned about our electrical problem. She contacted the local electrical repairman here and he came early the next morning and fixed it

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Susan and Dennis, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Tayler Tuilagi
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Very fast service and easy to work with!

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Tayler, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Evan
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They were great! We were able to get the service we needed quickly and done well.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Evan, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Bob
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We didn't have to do anything. Landmark took care of everything.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Bob, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Maria Von Hatten
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

All our dealings with Landmark have. We to our satisfaction.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Maria, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Allen Alderman
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to schedule and great with follow up. I e worked with many HOW companies over the years ans Landmark far exceeds my previously established low expectations cause by those 'other' companies. Landmard was an unknown to me and I selected them because I dreaded working with them. It was the right choice!

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Allen, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
New homeowner
October 8th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Some basics not covered, had one questionable service provider

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Bruce Moore
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Only have had one incident, but it was handled quickly and efficiently.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Bruce, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Juan G. Cruz
October 8th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

So far the time we called they came quickly and were professional

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear Juan, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
David
October 7th, 2019 Portland, OR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When my HVAC system quit working, I received immediate response from Landmark; got an appointment with a repairman; and he came and quickly found the problem and resolved it. I was new to Landmark and expected to receive some pushback about the claim, but there was none of that. Everyone was professional and focused on getting my claim started and then completed.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 08, 2019

Dear David, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstar_borderstar_borderstar_borderstar_border
Moshe
October 3rd, 2019 Austin, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Landmark will go to any length to avoid paying for what is covered. I had 3 cases in which they simply refused to pay. They work out a scheme with the contractors to get them to find excuses and claim that the issue is not normal wear and tear. They would not cover the replacement of an 18 years old AC system. The first contractor gave a wrong diagnosis, again to make sure Landmark doesn't have to pay. The 2nd contractor gave a completely different diagnosis. The same thing happened to us with the built in double oven. They refused to fix it. I would recommend anyone to stop paying for nothing.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 04, 2019

Dear Moshe, I am sorry to hear that you feel this way. I would be happy to properly address your concerns and go over them in detail. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Deborah
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast and reliable. Both times I had to make a claim Landmark sent out bonded certified contractors that knew what they were doing.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Deborah, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Let
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I found they had some great benefits, specifically when I purchase my home they had rekey benefit, as well as, no delay in using the serivice I immediately need to have the a/c repaired and that fell under the home warranty but of course I didn't know this until I had actually paid for both items (no reimbursement)

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Let, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Kentrell Ridley
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Took care of my issue in a timely fashion.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Kentrell, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Jan
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Efficient, knowledgeable and phone friendly

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Jan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Anonymous
September 30th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a rep from Landmark (Camron) who made my day, he researched on the where abouts of my compressor, he came back with answers very quick. I rate him at A Plus and more!

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Homeowner, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstar_borderstar_borderstar_border
Ty Meyers
September 30th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I made a claim on a broker water heater, and rather than fix the issue they attempted repair despite Sub-contractor recommendation that the unit be replaced. Repair failed, and I incurred more service charges, more cost and damages to drywall and paint that they would not address.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Ty, I see that we were able to replace your water heater. I would like to speak with you on the details of your concerns to ensure we are properly addressing them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Nathan
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We always get a fast turnaround time with service

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Nathan, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
MB Stein
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very responsive and timely. The contracted companies have been great

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear MB, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Bret Kendall
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Because it was quick and easy to solve the problem

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Bret, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Tom
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Used them twice and both times service was great

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Tom, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Sergio
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Landmark customer service is great but some contractors left a bit to.be desired.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Sergio, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Naj S.
September 30th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great rates, great customer service and excellent vendors and partners

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Naj, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstar_borderstar_borderstar_borderstar_border
Lesli C
September 30th, 2019 Midlothian, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Can we leave zero stars? In a nutshell Landmark Home Warrenty simply does not honor its own contract. They want you to update to systems to comply with regulations that do not go into effect until 2020. A repair of our AC unit (compressor) was turned down leaving us without AC in Texas for two weeks while we volleyed back and fourth regarding tearing out our unit to comply with 2020 regulations (costing us upwards of 3k). their own service advisor told them this was uneccessary and excessive. We finally just took the payout and had the compressor fixed ourselves. This is our fourth home but our first time using Landmark Home Warrenty and I wish we had stayed with AMERICAN HOME SHIELD. Landmark Home Warrenty has great PR in place but the positive reviews are simply another fake advertising campaign. DO NOT USE Landmark home.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Oct 01, 2019

Dear Lesli, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your HVAC service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
Ron Smith
September 30th, 2019 McKinney, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent representatives who are caring, diligent and responsive

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Jul 25, 2019

Dear Ron, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

history
starstar_borderstar_borderstar_borderstar_border
Brandon
September 25th, 2019 Spanish Fork, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. Scheduling took have someone come to the home took 4 days. He came to diagnose and fix the problem. He spent 30 minutes and couldn't figure it out so he left. I am back to calling Landmark again to send someone out. On hold again for an hour and half. Still no response. On hold and waiting. Don't waste your money on this service. 1 out of 5 stars for me for Landmark Home Warranty. UPDATE: It's been 3 additional weeks and my AC has completely blown up. The compressor has fully failed now and I still have not had my system repaired. I was informed today that parts are just now being ordered. I initially had peace of mind when they told me that they would replace my system like for like or equivalent, unfortunately they are attempting to install an off brand that is a 4 ton unit vs the original 5 ton unit and they are attempting to order and install a reduced SEER rating with less energy efficiency. The worst part about this is they are trying to hit me with a list of "out of pocket" expenses. Some of these include additional man hours required by their contractor to install the new system. They want $650 dollars for these "out of pocket" expenses that I have not asked for before they will honor their warranty. This is a scam. DO NOT use Landmark Home Warranty. Save your money. Photo Attached of how they have left my AC Compressor. They removed the motor and fan and you can see the blown compressor. I'm tired of my home being hot. PLEASE FIX MY AC!

starstarstarstarstar
Nikki Campbell
September 18th, 2019 Meridian, ID

Quality service. Fast turn around and friendly technicians dispatched. Very satisfied

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 18, 2019

Dear Nikki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
Bill M
September 17th, 2019 League City, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have had Landmark Home Warranty for over 3 years. In that time I have had a/c issues, fridge issues, dryer, dishwasher and microwave issues, and a slow draining sink that was surprisingly covered. EVERY service was quick, courteous, easy to initiate and get completed. The quality of the contractors for service was much better than a neighbor's other home warranty company's contractors. A big plus is their price has only gone up a minor amount unlike other warranty services that have significant increases each year.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 18, 2019

Dear Bill, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Dienie
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have always received great service. The associates I deal with on the phone are friendly and very efficiant.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Dienie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
William Kohn
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

stay in contact regularly but don't seem to understand the local situation

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear William, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
James McConnell
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent customer service, great value and often replace items or repair that other companies won't, such as a brand new clothes washer.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear James, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Knight Roxanne
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This time the dryer guy new what he was doing

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Knight, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Nick
September 16th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We had a horrible experience repairing our AC. It took them 5 service calls to get the problem fixed and over 2 months foi

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Nick, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Andy
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service they cash me out for my broken refrigerator

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Andy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Lindsay
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I can never be sure they will cover something that breaks.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Lindsay, I would be happy to answer any questions you may have regarding your warranty. You can reach me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Melissa
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We haven't had any problems when we have had to submit a claim.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Melissa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstar_borderstar_borderstar_border
Ben Grenaway
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

A contractor they used was unethical, tried getting me to charge out of pocket. Their response times are slow and coverage is obnoxiously limited

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Ben, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]hw.com

Verified Customer

starstarstarstarstar
Reid Cram
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Online and telephone service are easy and convenient to use.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Reid, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Art and Nelda Christean
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far they have been very responsive to problems and/or requests for assistance.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Art and Nelda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Danny Toney
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have taken care of what we needed. Easy to work with. Good value so far.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Danny, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Kristie
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far happy with their service and pricing.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Kristie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Reni B
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Rep didn't thoroughly explain how the warranty worked so there was a bit of a learning curve hiccup.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Reni, I am sorry to hear that you feel this way. If you have any further questions regarding your warranty, please do not hesitate to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Joel
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast service. Friendly and easy to work with.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Joel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Michael Tullis
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Did not cover repair for freezer due to technical issue. Very disappointed.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Michael, The warranty covers for parts that affect the mechanical function of the unit. I would be happy to look into this further for you. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Rosa criado Gregory
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Im a new customer with Landmark, and my experiences have been excellent with the prompt services and knowledgeable and courteous representatives.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Rosa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Lisa Fitzgerald
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have given me good service on the telephone. The computer doesn't work very well.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Lisa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Mathis
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have done what they said they were going to do. They check to see if the contractors are setting up appointments. They follow through.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Mathis, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Jake
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Difficult to get service people on short notice. Shows that they have a shallow network.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Jake, We do have contractor relations representatives out in the field every day to help expand our in-network list of contractors. We are working diligently to improve our services for our homeowners. If you have any questions, please do not hesitate to reach out to me at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager