- Landmark Home Warranty
Landmark Home Warranty
check_circle VerifiedProtecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.
Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.
Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage.
The Good
- Customization (With a Service Fee)
- Coverage Options for Real Estate Professionals
- Pest Control Services
- Homeowner Support
- Helpful Website
- Industry Recognition
- Landmark Home Warranty Reviews
Customization (With a Service Fee)
Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:
Home Systems Plan: $34–35 per Month (Depending on State)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Protection Plan: $55–56 per Month (Depending on State)
|
|
|
|
|
|
|
|
|
|
Available Add-Ons (Depending on State)
Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.
|
|
|
|
|
|
|
|
|
|
|
|
Coverage Options for Real Estate Professionals
In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.
Pest Control Services
Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract.
Homeowner Support
Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.
Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.
Helpful Website
Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic.
Industry Recognition
Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year.
Landmark Home Warranty Reviews
Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.
The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer.
Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service.
The Bad
- Limited Availability
Limited Availability
Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.
The Bottom Line
Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.
Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.
Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
3,588 Reviews
Review Breakdown
Sentiment Criteria
shriramk
Very nice experience with Fred He gave me the best deal on my warranty contract - which is locked in for 2 years. He also got me on a monthly plan - without any extra fees. In general I have been very happy with Landmark. They have been prompt in reimbursing repairs and other charges. Good prices too.
Reply from Landmark Home Warranty
Dec 16, 2020
Dear shriramk, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Fred loved the positive feedback, and he truly appreciated the opportunity to provide you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty
Sharon Bailey
Awesome service. They never deny a claim like many other home warranties. They answer the phone fast. Employees are friendly.
Reply from Landmark Home Warranty
Dec 18, 2020
Dear Ms. Bailey, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service performed by friendly associates and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
J P
I wish I could give 0 stars. Review: Landmark is the worst home warranty you can find. We have been without heat or AC since the end of October. It is mid December. Our poor animals and humans in our home are FREEZING. Landmark is waiting on a part from their distributor and we were promised it AROUND December 10th. We have been given the runaround with Landmark. Friday 12/11 we called dozens of times and left call back numbers and had someone even say they’d call us back. That never happened. We were supposed to *hopefully* have the part by Friday, December 10th so all we wanted was an update. Well come to find out the part might not be in until JANUARY 11th. We have had no heat or AC since the end of October. Our dogs, ourselves and our CHILD have had no heat in our home. It is mid-December. It is freezing. I’m surprised our pipes haven’t burst. About 2-3 weeks ago they offered us a “pay out” and would send us a check with what they would cover and we would cover the rest. We considered it but we would have to pay almost DOUBLE to what we agreed upon. The funny part is the AC/Heat company they have contracted to do the job HAS THE PART and could do the job TOMORROW. But noooo Landmark wants to take the cheap route and wait for their distributor almost 3 months out since we lost heat/AC. This is neglectful. Also, you might suggest “try to call Landmark”. LOL. We have waiting on hold for up to 2 hours and then finally it will tell you to leave a call back number and they never call. There are no working emails (or representatives choose not to reply) and no way to directly contact anyone via phone. My advice: do not even waste your time considering Landmark.
Reply from Landmark Home Warranty
Dec 22, 2020
Dear JP, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand, and also being receptive to our calls. Our top priority is customer satisfaction and providing timely service, and we apologize for the frustration regarding the longer than usual hold times and delay in sourcing the replacement equipment for the heating system. We are happy to confirm the system has been replaced and heating restored to the home. Please be assured Landmark has processed a check on your behalf to apply towards the replacement. Thank you again for your patience and consideration, and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Marci Stamey
I placed an emergency call on a Saturday because my furnace stopped working and it was freezing outside. Thank goodness I owned a space heater because they did not send a technician out until the following Wednesday and then after his "inspection" I was told there were parts missing from the unit and that my home inspection shows the unit was never working. I have a receipt from an HVAC company showing that the unit was in working order prior to closing PLUS I lived here for 3 weeks while it was working just fine. I followed up and had my own technician come look at the unit and he said there are no parts missing but that inducer fan motor was out. Landmark has denied my claim and I am now without heat for over a week now.
Reply from Landmark Home Warranty
Jan 09, 2021
Dear Ms. Stamey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the service history firsthand. Our top priority is customer satisfaction and we deeply regret your frustration regarding the outcome of the service request for the heating system that was not covered. Please note in accordance with the terms of the service agreement, Landmark covers for breakdowns of covered systems and appliances that become inoperative from normal usage, after the effective date of the service contract. You provided a copy of the home inspection report as Landmark requested, and upon review, the inspector noted the report deficient for the furnace which was inoperable at the time of inspection. In your situation, the contractor reported to Landmark that the furnace control board has burnt up as a result of secondary damages caused by a missing pressure switch. Per the warranty plan, Landmark does not cover for missing parts, components, equipment, consequential or secondary damages. Thank you again for your understanding with respect to coverage and allowing Landmark the opportunity to offer this additional explanation. Landmark Home Warranty
JS JS
Fred gave excellent customer service went above and beyond in patience and answering questions.
Reply from Landmark Home Warranty
Dec 16, 2020
Dear JS JS, Thank you so much for the 5 star review and positive feedback regarding your recent interaction with Landmark Home Warranty and Fred! Customer satisfaction and providing a level of service that exceeds your expectations is our number one priority and we are thrilled to hear that this has been your experience. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Kevin Jack
This is the best Home Warranty Company. The first year we had paid for itself 10 time over!!! Our Rep. who helped us on line was Fred F!! He was wonderful!!!
Reply from Landmark Home Warranty
Dec 18, 2020
Dear Mr. Jack, Thank you so much for the 5 star review and providing such great testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Landmark strives to provide the most comprehensive coverage in the industry and we are ecstatic to serve as your home warranty provider. We agree! Fred is wonderful and he appreciates the positive recognition, and also enjoyed providing you with his personalized assistance. On behalf of Fred and the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Marla Olsen
Very professional and friendly and thorough in their questions and understanding my needs. They always check to see if a previously used company us still available to help me again.
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Ms. Olsen, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with Landmark Home Warranty! Answering your questions and ensuring seamless interactions with friendly professionals is as our constant pursuit and we are thrilled that this has been your experience and love the positive feedback. On behalf of the entire team, thank you again for trusting Landmark with all your home warranty and home services needs! We appreciate your business and look forward to serving you again soon. Landmark Home Warranty
Verified Customer
Andrew Fairbanks
The worst experience on one claim. Terrible communication.
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Mr. Fairbanks, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Your feedback is extremely important, and we apologize for the frustration regarding miscommunication from the service contractor. Please know we have confirmed the service request for the electrical system was reassigned to different contractor and we appreciate your patience throughout this process. Thank you again for your consideration. We truly value your loyal business and sincerely hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty
Verified Customer
Ken K
Good service and quick response. Very professional customer service staff.
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Ken K., Thank you so much for the 5 star review and testimony regarding your outstanding customer service experiences with Landmark Home Warranty! Providing service that exceeds your expectations, with friendly representatives that are courteous and professional, is our number one priority, and we are overjoyed that you found convenience and ease in the services we offer. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your business and look forward to serving you again soon. Landmark Home Warranty
Verified Customer
Kathleen Cullison
When I called to have the HVAC service you recommended, I was given Key Elements Inc to do the job, I paid the $60 service fee. When I looked up the company they had 9 reviews, 8 were 1 star stating how horrible this company & Damien the owner was. I called back & spoke to Shila who informed me there was nothing she could do to give me a better company she said all the jobs are computer generated.. I had her cancel the service call but she said I would need to call back the next day to get the refund of $60. When I called the next day I spoke with Rodger (not the call center in another country) he said he would be happy to give me another company. Why is it so difficult to get things done right when dealing with these call centers??? This has happened to me several times before
Reply from Landmark Home Warranty
Dec 15, 2020
Dear Ms. Cullison, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with Landmark Home Warranty. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. In addition, our customer care advocates always strive to deliver accurate information and set proper expectations, and we apologize for your frustration regarding the misinformation given. We are happy to confirm that the service request for the heating system tune-up that was reassigned to a different company was completed on December 3. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty
Verified Customer
Ambrosia Low
Quick service with reliable, honest vendors
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Ms. Low, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and our fantastic service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Pamela LaCombe
Prompt, professional service, and very friendly
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Ms. LaCombe, Thank you so much for the 5 star review and awesome testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service performed by friendly professionals is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Verified Customer
Ldmszm
Easy process with no hidden costs so far!
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Ldmszm, Thank you so much for your 5 star review and such amazing testimony regarding your customer service experiences with Landmark Home Warranty! We constantly strive for customer satisfaction and delivering quality service at a competitive price, and we love the positive feedback. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Patrick Parker
They are expedient and they work with customer
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Mr. Parker, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Steve
They have taken care of all our claims. The repair people that have been sent have been reliable and knowledgable.
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Steve, Thank you so much for the 5 star review and positive comments regarding your service experiences with Landmark Home Warranty and our wonderful contractors! Providing timely repairs completed by reliable and knowledgeable service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty
Verified Customer
Les
Have followed their promise of covrage on all claims
Reply from Landmark Home Warranty
Dec 15, 2020
Dear Les, On behalf of the entire team, thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs and provide the peace of mind you deserve, and we always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Santos Alvarado
Up to now I have had a good service, the answer was in a reasonable time
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Mr. Alvarado, On behalf of the entire Landmark team, thank you for your 4 star review and taking the time to provide feedback on your recent service experiences with Landmark Home Warranty! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with your home warranty and home services needs. Thank you again for entrusting Landmark! We sincerely value your business and look forward to serving you again in the future. Landmark Home Warranty
Verified Customer
Jasmine Mathis
I don't feel like a priority, ticket #2071385 has been open for over a month and no repairs have been made
Reply from Landmark Home Warranty
Dec 17, 2020
Dear Ms. Mathis, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we truly apologize for your recent service experience and the timeframe involved to repair the plumbing system. We believe we have rectified this situation on your behalf and appreciate your understanding. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Verified Customer
Shannon
Quick and responsive. Easy to file online.
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Shannon, On behalf of the entire team, thank you so much for 5 star rating and remarks regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we are happy to hear that you found convenience and ease in the warranty process and usage of the customer portal. Thank you again for the opportunity to assist with all your home warranty and home services needs! We truly value your business and look forward to serving again soon. Landmark Home Warranty
Verified Customer
Brian
Scheduling service and the service itself was quick and easy.
Reply from Landmark Home Warranty
Dec 14, 2020
Dear Brian, Thank you so much for the 5 star review and outstanding remarks regarding your customer experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Karin Treasure
Easy to work with. Very accommodating and affordable.
Reply from Landmark Home Warranty
Dec 11, 2020
Dear Ms. Treasure, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority and we are happy to extend peace of mind as your home warranty provider. Thank you again for entrusting Landmark! We truly value your business and look forward to serving you soon. Landmark Home Warranty
Sarah
I had the pleasure of being helped by your employee Alexander J recently and I was not only impressed by his professional attitude but also with the clear intent of helpfulness that he displayed. Every staff member should be as capable and convivial as Alex was with me. Especially during 2020, I hope that your company, my Home Warranty company, is taking exceptional care to keep employees well and happy because it makes a difference when you love your job. It shows. Thank you Sarah Penisten
Reply from Landmark Home Warranty
Dec 11, 2020
Dear Sarah, On behalf of the entire team, thank you so much for the 4 star review and testimony regarding your positive customer service experience with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander goes out of his way to provide excellent service, and your kind words really made his day. Thank you again for entrusting Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
JoAn
I spoke with Alexander J today and as always the service was great. Alex was very professional and knowledgeable and very pleasant to work with. Thank you for the superior service, Alex.
Reply from Landmark Home Warranty
Dec 10, 2020
Dear JoAn, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Alexander’s day, and he appreciated the opportunity to speak with you and offer his personal assistance and contract knowledge. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you soon. Landmark Home Warranty
Sandra Booher
I called to find out what was covered under a current home warranty that I acquired from the previous owner. I spoke with Fred and he was very helpful and I ended up purchasing a home warranty for 2 additional years as it covers all the systems in my house and that gives me piece of mind. The price was great also. thanks Fred and Landmark!
Reply from Landmark Home Warranty
Dec 11, 2020
Dear Ms. Booher, Thank you so much for the 5 star review and such positive testimony regarding your outstanding interaction with Landmark Home Warranty and Fred! Answering your coverage questions was extremely important to Fred, and he appreciated the opportunity to go above and beyond to ensure a stellar service experience. Landmark always strives to provide the most comprehensive coverage in the industry, and we are happy to serve as your home warranty provider. On behalf of Fred and the entire team, thank you again! We humbly look forward to serving you for years to come. Landmark Home Warranty
James Smalldon
I cannot thank Heidi S enough for her help. She was really customer focused and helped resolved my issues following up and getting back to me. I really appreciate her diligence!! Outstanding! First time ever, that I got a representative that actually was customer focused! Thank you again Heidi, James Smalldon
Reply from Landmark Home Warranty
Dec 09, 2020
Dear Mr. Smalldon, On behalf of the entire team, thank you for taking the time to write a review and provide feedback regarding your recent service experience with Landmark and Heidi! Our number one priority is your satisfaction, from the first call for service to the completed repair, and we are humbled to serve as your home warranty provider. We agree! Heidi is great and always goes the extra mile to ensure that our valued homeowners receive quality service, and she truly appreciated the opportunity to advocate on your behalf. Thank you again for choosing Landmark! We truly value your loyal business of 9 years and look forward to serving you again soon. Landmark Home Warranty
Kanuto
Landmark has been very responsive whenever we have had problems. They work with very reputable service providers and we have found them to be courteous and professional. .
Reply from Landmark Home Warranty
Dec 10, 2020
Dear Kanuto, Thank you so much for the 5 star review and positive testimony regarding your exceptional service experiences with Landmark Home Warranty! Your satisfaction is always our number one intent and we are excited for the opportunity to connect you with fast and friendly professionals that are dependable and timely. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
T$
Ethan F is a whiz! Thank you for your very quick and expert help!
Reply from Landmark Home Warranty
Dec 09, 2020
Dear T$, Thank you so much for the 5 star review and remarks regarding your service experience with Landmark Home Warranty and Ethan! We continuously strive to provide top of the line service performed by friendly professionals and we are excited to hear this was your experience and grateful for the wonderful feedback. Please know we have also shared your review with Ethan and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Terry
Fred F was Landmark's phone representative. We needed to renew and upgrade our one year old home warranty contract. Fred was very efficient, and was able to totally satisfy my situation in a matter of a few minutes. I now have a renewed and upgraded contract which was e-mailed to me. Fred was very courteous, and was able to quickly answer all of our questions. Thank you Fred Terry and Marcia Lund
Reply from Landmark Home Warranty
Dec 04, 2020
Dear Mr. and Mrs. Lund, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is to provide a level of service that exceeds your expectations, and we loving hearing about your experience. We agree! Fred is efficient and courteous and your kind review really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Verified Customer
Melissa
Good service! Very helpful, knowledgeable, easy to work with.
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Melissa, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service, by friendly and efficient representatives is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Verified Customer
Pat Hunt
They give me quick service. They put me with companies that do good work
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Mr. Hunt, Thank you so much for the 5 star review and testimony regarding your recent service experience with Landmark Home Warranty and our wonderful service contractors! Making it easy to request service, and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your loyal business of 3 years and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Sharon Caird
They don't contact my property managers after work has been carried out - instead I get the calls but don't know which property they are reffing to.
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Ms. Caird, Thank you so much for the 4 star review and providing such important information regarding your customer service experiences with Landmark Home Warranty. Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your honest feedback and we sincerely regret the frustration you experienced regarding our efforts of communication, and we are pleased to have maintained your faith in the wonderful services Landmark has to offer. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again soon. Landmark Home Warranty
Verified Customer
ARLLY
they are efficient and prompt all the time
Reply from Landmark Home Warranty
Dec 07, 2020
Dear ARLLY, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing Landmark! Please know we truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Raj
The are responsive and fair in all their dealings. I have been very pleased.
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Rai, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction, and providing a level of service that exceeds your expectations is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty
Verified Customer
DennisN
Great service - the people there listen!
Reply from Landmark Home Warranty
Dec 07, 2020
Dear DennisN, On behalf of the entire team, thank you so much for your rave review and such kind words regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind that you deserve. Thank you again for choosing Landmark! We truly appreciate your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Scott
Great customer service and have helped me through several different situations.
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Scott, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for entrusting Landmark! We truly value your business and look forward to serving you again in the future. Landmark Home Warranty
Verified Customer
James B
Great customer service from the representative especially Anna
Reply from Landmark Home Warranty
Dec 07, 2020
Dear James B., On behalf of the entire team, thank you so much for the 4 star review and providing such positive testimony regarding your positive customer service experiences with Landmark Home Warranty and Anna! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Anna goes out of his way to provide excellent customer service, and your kind words truly made her day. Thank you again for entrusting Landmark! We truly value your business, and look forward to serving you again in the future. Landmark Home Warranty
Verified Customer
C Slaven
Great warranty and service referrals do awesome work
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Ms. Slaven, Thank you for your 5 star rating and such wonderful testimony regarding your service experiences with Landmark Home Warranty! We strive for complete customer satisfaction, and it is our sincerest pleasure to connect you with fast, friendly professionals that always assist with care and professionalism. We are so excited for the opportunity to help and thank you again for entrusting Landmark with all your home warranty and home services needs! We appreciate your continued business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Disgruntled Homeowner
WORST service, nothing resolved. Long phone waits to speak to uncaring personnel. WASTE of money!!
Reply from Landmark Home Warranty
Dec 04, 2020
May we please get your contract information to review the situation firsthand? You can email us directly at [email protected] Thank you. Landmark Home Warranty
Verified Customer
Sonia Torres
Because they answered my call quickly and my heating system was fixed very quickly .. !!
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Ms. Torres, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist in providing you with efficient service and the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Karen
Simple repairs good, major repairs a lot of added expense for repair to be done
Verified Customer
M
Quick scheduling and resolution of my home issues.
Reply from Landmark Home Warranty
Dec 07, 2020
Dear M, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Arturo
They are very nice people and they have a lot experienced
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Arturo, On behalf of the entire team, thank you so much for the 5 star review and providing such rave testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is number one priority and we always appreciate the opportunity to help, and we love the positive feedback. Thank you again for entrusting Landmark with all your home warranty and home services needs. We truly value your business and look forward to serving you for years to come! Landmark Home Warranty
Verified Customer
AR
very efficient and fair pricing is better then other homeservices.
Reply from Landmark Home Warranty
Dec 07, 2020
Dear AR, On behalf of the entire team, thank you so much for the 5 star review and positive testimony regarding your service experiences with Landmark Home Warranty! We always strive to provide the most comprehensive coverage in the industry and best-in-class service, and appreciate that you have chosen Landmark for all your home warranty and home service needs. Thank you again for entrusting Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
estelle sweeney
customer service and fast call back plus good e-mail service
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Ms. Sweeney, Thank you so much for the 5 star review and such kind remarks regarding your service experiences with Landmark Home Warranty! Providing excellent customer service and swift communication is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business of 2 years and look forward to serving you for years to come. Landmark Home Warranty
Verified Customer
Jim
Excellent service arrived on kept me informed of the time line to get the part needed to fix my ice maker replacement
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with Landmark Home Warranty! Providing expedient service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Verified Customer
Tasmin McCoy
Great customer service, garage door fixed by reputable company. Very refreshing
Reply from Landmark Home Warranty
Dec 07, 2020
Dear Ms. McCoy, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your wonderful service experience! Our number one priority is your satisfaction from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Stephen transue
During last week there seemed to be a delay in ordering and receiving the heating/cooling unti for my house. This morning I contacted Landmark and was connected to Faith B in Phoenix. Faith began to followup on the claim and in a short time this morning she completely fixed the problem with the location of the needed unit I was expecting. She also coordinated with Landmark office and the contractor supplying the unit Then notified the local contractor to contact the supplier and arrange for the shipment to Kingman AZ. The unit is on the way to Kingman AZ for installation within 24-48 houses. There appeared to be some communication problems and Faith straighten that out with excellent professionalism your company should be proud of. I want to Thank Her for a job well done.
Reply from Landmark Home Warranty
Dec 18, 2020
Dear Mr. Transue, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your recent customer service experience with Landmark Home Warranty and Faith! Our top priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know your situation was extremely important to Faith, and she loved the positive feedback and opportunity to provide you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Alejandra Deleon
Mr. Fred F was excellent in helping us renewing our policy. I give him a 💯 for excellent customer service. Thank you Mr. F.
Reply from Landmark Home Warranty
Dec 04, 2020
Dear Ms. Deleon, Thank you so much for the rave review and kind words regarding your excellent customer service experience with Landmark Home Warranty and Fred! We constantly strive to provide comprehensive coverage and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know that we have also shared your feedback with Fred, and you really made his day. On behalf of the entire Landmark team, thank you again! We sincerely value your business and look forward to serving you again. Landmark Home Warranty
Donna woods
Alexander J was very courteous and helpful in renewing our warranty contract. We have been very pleased when requesting service and how quickly services were received.
Reply from Landmark Home Warranty
Dec 04, 2020
Dear Ms. Woods, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark and Alexander! Our number one priority is your satisfaction, from the first call for service to the completed repair, and we always appreciate the opportunity. Please know we have shared your review with Alex and he enjoyed speaking with you, and he loved the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Tom & Bonnie Crook
Fred was very helpful and kind and knowledgeable about my questions
Reply from Landmark Home Warranty
Dec 18, 2020
Dear Mr. and Ms. Crook, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. Please know we have also shared your review with Fred, and he enjoyed speaking with you and providing his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty