Landmark Home Warranty
Verified
8.0
Overall Score
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S Green Valley, AZ
Christopher S is who sold me on Landmark. Yes, the coverage seems great and the price is fair but Christopher S went above and beyond in answering my questions, helping compare it to my current warranty with a different company and just being upbeat and easy to work with.
1 month ago
Reply from Landmark Home Warranty
Dear S., Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 17th, 2021
Bridgette Perry North Las Vegas, NV
Your advisor Melinda G was awesome and I thank her for all the help in getting me set up. I was searching for a new service provider and I spoke with a few that were very pushy and rude but not her. Again thank you for the help and understanding keep doing an amazing job.
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Perry, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Melinda! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Melinda is awesome and she enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 17th, 2021
brent jules Dallas, TX
Robin B, made my experience wonderful he was very knowledgeable and answered all of my questions. I’m always a skeptical person about service companies but he was able to make me feel confident with my decision to join landmark.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Jules, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Robin! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know we have also shared your rave review with Robin, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 9th, 2021
BlancheL Phoenix, AZ
I have been with Landmark home warranty since 2019.. I have been lucky enough to speak with Alexander J to renew my warranty twice . Each time I have spoken with him I have received exceptional customer service and explanation for any questions I may have.! I enjoy speaking to humans that understand and not scripted people. Thank you Alexander!
1 month ago
Reply from Landmark Home Warranty
Dear BlancheL, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Alexander is very professional, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jun. 4th, 2021
DE American Fork, UT
We have used Landmark Home Warranty since we moved to UT 5 years ago. It’s peace of mind knowing there is a place you trust to call when things don’t work or break. I recently renewed by phone with Alexander J who completed the process in about 2 minutes.
1 month ago
Reply from Landmark Home Warranty
Dear DE, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Jun. 4th, 2021
Verified Customer
Review Source
Ron Baris Ogden, UT
Easy to schedule and fairly quick response
3 days ago
Verified Customer
Review Source
Levi Yuma, AZ
Very quick, responsive and knowledgeable
3 days ago
Verified Customer
Review Source
Luis Pacheco Twin Falls, ID
Great customer service and they sent a great technician
3 days ago
David Marshall Argyle, TX
We just now decided to initiate a Landmark Home Warranty and we completed the process of purchasing our policy, effective 30 days hence. We contacted Landmark by phone once we were on the website, in order to ask a couple of questions. The representative, Paul C., was extremely helpful, professional, and efficient. We very much appreciate his courteous assistance with making our final decisions. All in all, the process was easy to understand and the personal response was very supportive and explanatory. Thank you!
2 months ago
Reply from Landmark Home Warranty
Dear Mr. Marshall, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Paul! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Paul is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 20th, 2021
Amy Conine Argyle, TX
It was time to renew our home warranty, and Scott P. made it easy and fast. I had spoken with him last week regarding the price. I needed time to get approval for the renewal, and he made the notes on our file and gave me a direct line to call. The call to renew only took minutes because of his forethought and efficiency. I appreciate the convenience and the desire to value our time.
2 months ago
Reply from Landmark Home Warranty
Dear Ms. Conine, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Scott! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Please know we have shared your comments with Scott, and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
May. 13th, 2021
Todd Rodenberg Las Vegas, NV
I just purchased my policy (so I do not have any claim experience). However, the sales process was excellent. Our salesperson, Melinda, was nice and not high pressure or aggressive, Melinda and the other salespeople were excellent at answering questions and they were forthcoming with a copy of the contract in advance (all unlike many of the competition).
2 months ago
Reply from Landmark Home Warranty
Dear Mr. Rodenberg, Thank you so much for the 5 star review and amazing testimony regarding your customer service experience with Landmark Home Warranty and Melinda! We continuously strive to provide top of the line service performed by friendly professionals and we are thrilled to hear about your experiences and appreciate the opportunity to serve as your home warranty provider. Please know we have also shared your remarks with Melinda and you really made her day. On behalf of the entire team, welcome to Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 5th, 2021
Verified Customer
Review Source
Donald Zgierski Phoenix, AZ
The contractor was @ my house within 2 days to perform my AC service call
1 week ago
Reply from Landmark Home Warranty
Dear Mr. Zgierski, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely service completed by knowledgeable and friendly professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jul. 16th, 2021
Frank Padilla Phoenix, AZ
Had an issue with my refrigerator several weeks ago. My daughter-in-law was the primary contact with Landmark and the contractor and somehow the communication broke down and we did not hear from anyone regarding this issue. She and my son moved to a new house, so I was following up on the issue, logged into the website to review the work order. I called the contact number on the work order and luckily NICOLE D. answered the call and within a day she researched the case and resolved it to my satisfaction. She was very courteous, attentive didn’t mind that I kept interrupting her. She was the right person today for me and forLandmark.
Thank you Nicole!
3 months ago
Reply from Landmark Home Warranty
Dear Mr. Padilla, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Nicole! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the honest feedback and opportunity to assist with all your home warranty and home services needs. We agree! Nicole goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Apr. 26th, 2021
Verified Customer
Review Source
Kuhlmeyer Mountain Home, ID
They were quick to get our needs corrected and repair company came and repaired our garage door
3 weeks ago
Reply from Landmark Home Warranty
Dear Kuhlmeyer, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 2nd, 2021
Scott Simpson Nevada, TX
Landmark was unable to find a contractor who services our area, so we had to find a company to complete the repairs and had to pay out of pocket which was a bit stressful. Nikkie W went above and beyond to get us reimbursed!! Keep up the good work Nikkie!!!
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Simpson, Thank you so much for the 4 star rating regarding your customer service experience with Landmark Home Warranty and Nikki. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist. Please know your review made Nikki's day, and she appreciated the opportunity to advocate on your behalf to ensure a seamless reimbursement experience. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 3rd, 2021
Matthew Gutzmer Henderson, NV
Alexander J was very nice and professional. I already had a good experience with the company when my water heater failed, and I didn’t hesitate at renewing service for piece of mind.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Gutzmer, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Alexander is very professional, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jun. 1st, 2021
Verified Customer
Review Source
Randy Houston, TX
Better than all others. This is the second home warranty company I have used. Spent a lot of time reviewing everyone and Landmark is much better than the rest. Happy to be with them for almost two years.
3 months ago
Reply from Landmark Home Warranty
Dear Randy, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 26th, 2021
Verified Customer
Review Source
James Pflugerville, TX
Impossible hold times no matter what the call is in reference to.
1 day ago
Verified Customer
Review Source
Jacqueline Kellermann Chandler, AZ
We always get prompt and courteous service.
3 days ago
Mary Kammeyer Park City, UT
I have had other home warranty companies and every last one was useless. Landmark has come to my rescue in the best, most professional manner, many, many times. I recommend them wholeheartedly and will be a customer for life.
2 months ago
Reply from Landmark Home Warranty
Dear Ms. Kammeyer, Thank you so much for the 5 star review and sharing such positive comments regarding your customer service experiences with Landmark Home Warranty over the last 5 years! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your loyal business and recommendation and look forward to serving you in the future. Landmark Home Warranty
May. 7th, 2021
Catherine Lindquist Universal City, TX
I have been really lucky and only used the service maintenance spring and fall for my A/C and Heat. The company that Landmark has contracted is very professional and informative. Today Scott helped my renew my policy since I was having some online issues, as usual great customer service.
2 months ago
Reply from Landmark Home Warranty
Dear Ms. Lindquist, On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your customer service experiences with Landmark Home Warranty! Connecting our valued homeowners to knowledge service professionals is exactly what we strive to do, and we are happy to hear about your wonderful experiences. We agree! Scott goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 6th, 2021
Verified Customer
Review Source
Linda Streger Wilsonville, OR
They make service appointments easy & hassle free. The technician they sent was prompt & business like. He went right to work & came back with a report. Fortunately I needed no repairs!
4 months ago
Reply from Landmark Home Warranty
Dear Ms. Streger, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 15th, 2021
Verified Customer
Review Source
Jenny Nelson Draper, UT
They are fast, relatable and definitely worth the price - my husband passed away and home repairs are very stressful but with my Landmark home Warranty I know I can call at any time and get help
4 months ago
Reply from Landmark Home Warranty
Dear Ms. Nelson, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 4th, 2021
Verified Customer
Review Source
Andie Comini Dallas, TX
Very professional - a joy to work with! Arrived at appointment time, explained any problems he saw recommended what to do. Cleaned our A/C unit and when finished, carefully put our garden hose back as he found it.
5 months ago
Reply from Landmark Home Warranty
Dear Ms. Comini, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to connect you with dependable professionals, and we love the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 25th, 2021
Verified Customer
Review Source
Dawn Allen Spring, TX
Overall responsiveness is good. The only thing we find disappointing is if a part has to be ordered. The contractor can’t order on their own; it has to come from Landmark. Even before covid, the delays can be incredibly long. Very frustrating. Overall an honest and decent company in my opinion.
5 months ago
Reply from Landmark Home Warranty
Dear Ms. Allen, Thank you for the 4 star review and feedback regarding your experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we appreciate your transparency and understanding regarding coverage and the warranty process. Thank you again for entrusting Landmark as your home warranty provider. We truly value your business and look forward to serving you again. Landmark Home Warranty
Jan. 28th, 2021
Verified Customer
Review Source
Kathleen F Bend, OR
Landmark has been tremendously helpful! Landmark quickly put us in contact with knowledgeable professionals. This was so important, since we are moving to a new area and didn't know the best companies to contact locally.
5 months ago
Reply from Landmark Home Warranty
Dear Kathleen F., On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we are happy to connect you with quality professionals. This is exactly what we strive for as your home warranty provider! We truly value your business and look forward to serving you soon. Thank you again! Landmark Home Warranty
Jan. 28th, 2021
Verified Customer
Review Source
Claudia E Martinez Salinas, CA
Very good experiencie and excelent service
1 week ago
Reply from Landmark Home Warranty
Dear Ms. Martinez, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 16th, 2021
Verified Customer
Review Source
Darlene McCall, ID
They are prompt with service and are easy to work with.
1 week ago
Reply from Landmark Home Warranty
Dear Darlene, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 16th, 2021
Brianne V West Linn, OR
We purchased our home in 2020 and the sellers added Landmark warranty for us. We didn't think much of it until July 2020 when our central AC went out. This coverage saved us thousands of dollars. We had superior service from Landmark throughout the entire ordeal. Just now, I went to renew and had the pleasure of working with Michelle H. She was fantastic fantastic and answered all of my questions. We have already referred close friends and will continue to share how thrilled we are with Landmark.
3 months ago
Reply from Landmark Home Warranty
Dear Brianne V., Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Michelle! Our top priority is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Please know we have also shared your review with Michelle and your kind words really made her day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Apr. 22nd, 2021
Susan E Rector ,
Fortunately we have not had any mishaps that would require the use of our policy. However the renewal date arrived and I had decided continuing the policy and wanted the best price I could get for the upcoming year. When I called I spoke with Fred F. who worked with me addressing this. He was professional, polite, patient and answered all my questions and addressed any concerns I had. Given this experience I will continue into the future my policy with Landmark . Thank you Fred.
3 months ago
Reply from Landmark Home Warranty
Dear Ms. Rector, Thank you so much for providing Landmark Home Warranty with a 5 star review and such thoughtful testimony regarding your customer service experiences with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help.
Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 5th, 2021
Verified Customer
Review Source
Reese Orraca Gustafson
Super easy to work with at every step, from submitting a request for service through replacement of a covered home component. Having Landmark to call relieved what could have been very stressful home maintenance issues. Very work the investment!
7 months ago
Reply from Landmark Home Warranty
Dear Reese Orraca Gustafson, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you again soon. Landmark Home Warranty
Dec. 21st, 2020
Verified Customer
Review Source
Kathleen Cullison
When I called to have the HVAC service you recommended, I was given Key Elements Inc to do the job, I paid the $60 service fee. When I looked up the company they had 9 reviews, 8 were 1 star stating how horrible this company & Damien the owner was. I called back & spoke to Shila who informed me there was nothing she could do to give me a better company she said all the jobs are computer generated.. I had her cancel the service call but she said I would need to call back the next day to get the refund of $60. When I called the next day I spoke with Rodger (not the call center in another country) he said he would be happy to give me another company. Why is it so difficult to get things done right when dealing with these call centers??? This has happened to me several times before
7 months ago
Reply from Landmark Home Warranty
Dear Ms. Cullison, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with Landmark Home Warranty. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. In addition, our customer care advocates always strive to deliver accurate information and set proper expectations, and we apologize for your frustration regarding the misinformation given. We are happy to confirm that the service request for the heating system tune-up that was reassigned to a different company was completed on December 3. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty
Dec. 15th, 2020
Verified Customer
Review Source
Jim LeCroy
Once you get through the phone promps and get a human, the response was very good and quick. The associate scheduled a local company to handle my needs the next day. My problem was fixed within an hour and got nice follow up.
8 months ago
Reply from Landmark Home Warranty
Dear Mr. LeCroy, On behalf of the entire team, thank you so much for the 5 star rating and review regarding your service experience with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help. Thank you again! Please know we truly value your business and look forward to serving you in the future. Landmark Home Warranty
Nov. 25th, 2020
Verified Customer
Review Source
JZ
Highly efficient and simple! I had a problem with my pool filter, and reported the problem through their online service. Within two hours, I received a call from their contractor asking about the nature of the problem. And the service provided by the contractor was just phenomenal.
8 months ago
Reply from Landmark Home Warranty
Dear JZ, On behalf of the entire team, thank you so much for 5 star rating and awesome remarks regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving again soon. Landmark Home Warranty
Nov. 25th, 2020
Verified Customer
Review Source
Chriscelda Trevino Jerome, ID
Everytime I needed to submit a claim it was easy and they responded quick
3 weeks ago
Reply from Landmark Home Warranty
Dear Ms. Trevino, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty over the last 4 years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jul. 1st, 2021
Verified Customer
Review Source
Keira Smith Boise, ID
It took a second try to get a company out to us but they handled it promptly!
3 weeks ago
Reply from Landmark Home Warranty
Dear Ms. Smith, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 1st, 2021
Cortney Vogt Houston, TX
Alexander J processed my request efficiently and quickly and I was off the phone in less than 3 min.
1 week ago
Reply from Landmark Home Warranty
Dear Ms. Vogt, Thank you so much for the 5 star review and awesome testimony regarding your customer service experience with Landmark Home Warranty and Alexander! Customer satisfaction and is always our top priority and we happy to receive such positive feedback. We have also shared your review with Alexander and he was humbled by your kind winds and really appreciated the opportunity to provide you with timely and efficient service. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 23rd, 2021
Verified Customer
Review Source
Kristin DeFazio Sahuarita, AZ
We had to ask for a better company to come out because the first one they were going to send out had a horrible rating.
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Defazio, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for the opportunity! We truly value your business and looking forward to serving you in the future. Landmark Home Warranty
Jun. 7th, 2021
Verified Customer
Review Source
Betty Gaul
Very responsive to a broken dryer. Sent repair person immediately and dryer was repaired.
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Gaul, Thank you so much for the 5 star review and providing positive comments regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 7th, 2021
Verified Customer
Review Source
N. Hill
After we purchased our home, a number of things broke in rapid succession that would have cost us an uncomfortable amount of our savings, but our Landmark Home Warranty was there to help. They were responsive to our needs and their contractors and technicians were professional and knew their trades well. When lost our well pump on Christmas Eve 2018 and it became clear that their well contractors weren't going to be open for another 3 days, they let me find my own contractor and they coordinated the repair with them. Ended up getting it fixed that day. It's clear that Landmark takes customer service very seriously.
2 years ago
Reply from Landmark Home Warranty
Dear N. Hill,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
StarrClare
We purchased a home built in 1994 and requested a home warranty. Within the first three months of occupying our new home the thermostat stopped working, it was in the middle of winter and very cold. I contacted Landmark Home Warranty. The customer service agent's first concern was if we were okay and had a way to stay warm until they could get help on the way. I told them we had portable heaters but were still cold. Within 24 hours they had an HVAC company out to our home, they fixed the problem and had our heat back on in under an hour. The most striking thing to me was the concern for our safety and comfort that the customer service agent expressed, and though the HVAC companies were super busy due to cold weather in our area our problem was remedied faster than I thought possible. I highly recommend Landmark; number one, they care (which is unusual!) and number two they send only the best contractors. 5 stars!
3 years ago
Reply from Landmark Home Warranty
Hello Starr,
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We care for our homeowners very much and are glad to have been able to assist you on your HVAC failures. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 8th, 2018
Verified Customer
Review Source
Sam Workman Salem, UT
The home owners that we bought the house from had it and we decided to just go with it. It was such a good service and deal that once the previous home owners' contract ran out, we paid for the service ourselves. They have been very responsive to our needs and very timely. They get people out here and take care of our needs when we need it. One of the first issues we ran into was the electrical system in our house. Apparently they had done something with the breakers to put an extra breaker for the garage or something of the sort. They sent out an electrician that fixed it and got us the power that we needed. They were basically able to undo what the previous home owners had done. They take care of my needs and the price is right.
3 years ago
Verified Customer
Review Source
Grant Lowell Crezee Saratoga Springs, UT
They've done a great job and we didn't even have to spend too much time on the phone. They got the information they needed to send someone out here quickly. I also appreciated that the followed up with us. They came to help us with our furnace on an occasion. It wasn't working and we noticed since the house just started getting kind of cold all of a sudden. They were able to get someone out here fairly quickly to check it out and get it fixed. I checked and it would've costed me a lot more to do all of that myself, so paying their $60 fee just made sense. My only feedback to them would be improving in their communication since at one point Landmark and the contractor got in touch with me separately and things got overwhelming. Otherwise, it has been a good experience.
3 years ago
Verified Customer
Review Source
Alan&Virginia Phoenix, AZ
We bought our house about two years ago and the realtor had Landmark set up for us. After our time was up, we decided to just stay with them. We had some bad experiences with them in the beginning. For instance, my brand new washing machine would overflow when we first moved into the house. I think it was the pipes that were clogged, so I contacted Landmark and they sent out a plumber to run a snake and everything to try and clear it. The problem wasn't fixed though, and I was rather upset since I had just spent $75 on them. I tried to contact them to see if there was something that they could do, but I just kept going up their ladder and never really got a clear solution. In the end I just went and tried to get someone to fix it myself. I was also denied service for my pool pump because it was apparently not covered. Because of situations like this I have lost some money. Still, whenever they actually fix things they usually go above and beyond. I'm hopeful that they'll get better with time, especially since last time they did a wonderful job.
3 years ago
Verified Customer
Review Source
Laurent And Elodie Jerzak Roseburg, OR
The sellers chose it for us when we bought the property. Generally, they follow up well with everything and are very professional. All I have to do is call them and tell them what appliances need to be taken care of. After that, a local technician calls me to make an appointment and they come out and fix things. They cover a lot of really good things, though there are a few that they don't really cover. I feel like they're professional and that they are good a following through with you to make sure the job is done. I haven't had anything but positive interactions with them. I only wish that we didn't have to pay the $50 copay for everything they do on top of the warranty fee.
3 years ago
Verified Customer
Review Source
Jaime & Diana Lopez Phoenix, AZ
When I first got it, the person that I spoke to was very informative and explained everything about the process to me. About a week and a half after I took the warranty, my air-conditioning needed some repairs done. They set up for a technician to come and he showed up to do the job. He was wonderful and solved the problem. I had to pay the $65 fee of course, especially after they solved my problem. Landmark followed up with me afterwards and asked me if it had gone well and if I had had a good experience. I now know how they handle situations like this, what is covered, and also the cost of the warranty. I think everything is fair.
3 years ago
Verified Customer
Review Source
S.Y. or Anonymous Frisco, TX'
I went with Landmark since it had the same benefits as a different company but for a lesser price. My husband is the one that has the most contact with them, but so far I have no complaints about them. Recently we had a plug and a switch in the house by the front door that was not working, so we called them to set up an appointment with an electrician. He found the problem and was able to fix the problem very quickly. He also helped us locate the reset GFCI button in the garage so we could reset the front porch pug. Landmark always sends out responsible people to do the work in our house. We're very pleased with everything.
3 years ago
Verified Customer
Review Source
Deborah Martin North Richland Hills, TX'
I went with them since I was not pleased with the warranty service I had before them. They have been very prompt and I don't have to wait forever to get a hold of them. They also do a good job of lining up the service people so that they come out quickly. Recently I had them come to fix out my refrigerator and I also had a water faucet outside that I was sure they would cover. So I just called them and asked them to recommend me a plumber. He came out and did a fantastic job. The only time when I had a problem with them was when my microwave needed to be replaced. Initially they had lined up a model to replace it an everything, but something must've gotten mixed up and they gave me a cash settlement instead. It was on me to get the microwave and to schedule someone to install it. The amount they gave me for the replacement was reasonable though.
3 years ago
Verified Customer
Review Source
Stephanie & Victoia Knisley Taylor, TX
It was one of the two options that my mortgage gave me and it was the better of the two. I've used it for my AC since the blower just went out. I called them and they got someone to contact me and schedule an appointment. It all happened within a day and after they followed up with me. It was a very short turn around. They've been super helpful so far and it seems like a pretty good deal so far. The only thing is that I would like them to improve on their transfer procedure when they get you a contractor. It seems like everybody is juggling things around and they don't share information with each other. As the customer I sort of get stuck in the middle for a few days while I wait for them to figure it out.
3 years ago
Verified Customer
Review Source
Kenneth Godden San Antonio, TX'
The main reason we went with it was because it came with an offer for a re-keying service for our house. We have put the warranty to use some 3 times by now and every time they have followed up to make sure that the appointment was scheduled and the setup was done. One of those times was when we had a leak on the side of the house. I just put in a claim with them and they contacted me the next day to arrange for a plumber to come on the following day. The whole issue was resolved in just 2 days. At first we were worried that they would give us a hard time to get our claims, but that hasn't been the case.
3 years ago
