Landmark Home Warranty
Verified
7.9
Overall Score
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David Sutton Meridian, ID
Landmark has been quick to respond to any and all service requests. It is so nice that they cover the semi-annual servicing of the HVAC system included. I needed assistance to renew by phone and Cynthia F was fabulous to work with, being very knowledgeable and helpful.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Sutton, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Sep. 23rd, 2021
Review Source
Bonnie T Draper, UT
I called Landmark to ask some specific questions about my existing policy. Scott P answered my call, and took extra time with me, checking on prices and different products and what would be my best options for my needs. He went beyond the everyday call and made me feel I am a valued customer. He’s really wonderful!
1 month ago
Reply from Landmark Home Warranty
Dear Bonnie T., Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Please know we have shared your comments with Scott and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 17th, 2021
Review Source
David A. Jones Kuna, ID
This place has world class customer service! I had the pleasure of working with Michelle H on renewing my policy. She was friendly, patient and answered all my questions. I highly recommend this company to any in need of a home warranty or any real estate agent looking to have great end to end client process.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Jones, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Michelle! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Michelle loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty
Aug. 31st, 2021
Verified Customer
Review Source
DERRICK J NUTALL Dallas, TX
Service was efficient and quick. Easy to work with.
3 days ago
Reply from Landmark Home Warranty
Dear Mr. Nutall, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 21st, 2021
Verified Customer
Review Source
Gordon Thiede Gilbert, AZ
fast response, professional vendors sent for repairs
3 days ago
Reply from Landmark Home Warranty
Dear Mr. Thiede, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and our service contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Oct. 21st, 2021
Verified Customer
Review Source
Denise Bodet Vernal, UT
Just needed to have service one time, new with this company but so far pleased
3 days ago
Reply from Landmark Home Warranty
Dear Ms. Bodet, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 21st, 2021
Review Source
almo cambra
Landmark Home Warranty has been very good to work with in all areas of service. They have been prompt in responding to my service requests and very polite and professional on our telephone conversations.
Cynthia F handled our current renewal processes In a very friendly and outstanding manner. She was easy to talk to and very polite in our conversation.
She, in my opinion , is a great asset for your company and extremely valuable for personal relations with your customers.
She is a Blessing
Mr. Al Cambra
2 months ago
Reply from Landmark Home Warranty
Dear Mr. Cambra, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 16th, 2021
David Sumners Austin, TX
Besides having the best competitive rates I can get hold of a real human on the phone quickly and not have to go through a huge menu of pushing buttons forever and then be on hold forever, very quick service. My phone rep was Paul C, he resolved my issue rapidly and to my satisfaction. I've had a number of different home warranty's, Landmark is the best !
2 months ago
Reply from Landmark Home Warranty
Dear Mr. Sumners, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 4 years. Please know your review made Paul's day, and he appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 11th, 2021
Verified Customer
Review Source
B Conley Hearne, TX
Customer Service handled my situation promptly, putting me in touch with a local contractor, who also responded promptly. The contractor worked around our schedule and got the problem solved quickly. I had out of town guests coming, and they went out of their way To make sure the problem was resolved before I had to cancel our get together
4 months ago
Reply from Landmark Home Warranty
Dear B Conley, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 7th, 2021
Verified Customer
Review Source
ann f thomas Sierra Vista, AZ
They were quick to respond. I received action on my request the very next day.
1 week ago
Reply from Landmark Home Warranty
Dear Ms. Thomas, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your feedback and the value you find in the services we offer is exactly what we strive for. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Oct. 15th, 2021
Verified Customer
Review Source
Charles Carr Saint George, UT
Professional. Fulfill needs quickly. Handle needs expeditiously.
1 week ago
Reply from Landmark Home Warranty
Dear Mr. Carr, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Oct. 15th, 2021
Verified Customer
Review Source
Shar Simkins Saint George, UT
They are very easy to work with and have great customer service!
1 week ago
Reply from Landmark Home Warranty
Dear Ms. Simkins, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Oct. 14th, 2021
Verified Customer
Review Source
Cory Spencer New Harmony, UT
Fast and efficient took care of the problem with a competent ac company
1 week ago
Reply from Landmark Home Warranty
Dear Mr. Spencer, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our service contractor! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 15th, 2021
Carlos Rodriguez Converse, TX
I reviewed several home warranty companies and found Landmark Home Warranty offered more coverage for about the same amount of money I was spending with my current home warranty company. I was impressed with their customer service representative, Ms. Melissa G, who took her time going over the details of the policy I was interested in and did not put any pressure during my inquiry for a purchase decision. Instead she wanted to make sure I had all my questions answered before making my decision and once I decided to go with Landmark Home Warranty, Ms G made everything easy by setting up my Landmark account so that I could go in and update the account when I was ready. I am happy with my decision and looking forward to Landmark Home Warranty to serve my future home needs.
3 months ago
Reply from Landmark Home Warranty
Dear Mr. Rodriguez, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Melinda! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. We have also shared your rave review with Melinda, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 22nd, 2021
Review Source
Monique Rubio Boise, ID
Christopher S was very helpful and descriptive on my many questions. What a great employee. Thank you!
2 days ago
Verified Customer
Review Source
Juan Luis Leon Tomball, TX
They always there when I need help, and what ever it is it gets done the next day.
3 weeks ago
Reply from Landmark Home Warranty
Dear Mr. Leon, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty
Sep. 30th, 2021
Verified Customer
Review Source
Beth Raebel Gold Canyon, AZ
I can't believe how slow it was to fix my refrigerator. They need to understand the urgency of some things and aid in improving the efficiency.
3 weeks ago
Reply from Landmark Home Warranty
Dear Ms. Raebel, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed that repairs were completed, and cooling was restored to the refrigerator. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Sep. 30th, 2021
Verified Customer
Review Source
William Fillmore Chandler, AZ
They respond in a timely manner but I wonder about the quality of repair parts and competence of contractors
3 weeks ago
Reply from Landmark Home Warranty
Dear Mr. Fillmore, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 30th, 2021
Verified Customer
Review Source
Danielle Portland, OR
It's hard to get a hold of my representative. I mentioned that I am more easily available via email, but they insist on calling. Also, I wish windows and doors were covered.
1 month ago
Reply from Landmark Home Warranty
Dear Danielle, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely regret any frustration. If you would like to provide your contact information, we can be reached at [email protected] and we are happy to follow up on your behalf with your representative. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Sep. 24th, 2021
Verified Customer
Review Source
Pamela Austin, TX
Landmark needs to work on increasing the number of contractors that take calls on the weekend, especially HVAC technicians during extreme weather.
1 month ago
Verified Customer
Review Source
Ivorine Sue Neu Meridian, ID
All we did was call Landmark and they set up the appointment with the right company. Very easy. No hassle.
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Neu, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is everything we strive for, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 24th, 2021
Verified Customer
Review Source
Mitchell R Set Phoenix, AZ
Not that we have had alot of claims but when did they took care of the problem professionally and quickly.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Set, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Sep. 16th, 2021
Verified Customer
Review Source
Doug Wilson Tyler, TX
They sent an unqualified repair person to look at my A/C and he said there was a "pre-existing" condition. My house is 11 years old, everything is a pre-existing condition. Since when does home warranty coverage follow healthcare guidelines?
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Wilson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration regarding the outcome of your request. Landmark has confirmed the malfunction you were experiencing pre-dates the start of the warranty, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Sep. 16th, 2021
Verified Customer
Review Source
surekha M Plano, TX
they r good and trustworthy,,fair ,,good experience ..we took rekey service and the guy was very good and professional..
1 month ago
Reply from Landmark Home Warranty
Dear Surekha M., Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 16th, 2021
Verified Customer
Review Source
Bryce David Nusink Spanish Fork, UT
Landmark is fast, efficient, and understanding when it comes to home problems. I have never waited long for help
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Nusink, Wow! Thank you so much for the 5 star review and amazing remarks regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction and providing a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for the opportunity and commendation! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Sep. 16th, 2021
Verified Customer
Review Source
DANIEL C ARNDT Herriman, UT
speed of service and great contractors.speed of service and great contractors.speed of service and great contractors.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Arndt, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Sep. 16th, 2021
Review Source
Debra Culp Grants Pass, OR
Christopher S was very polite and informative about my home warranty. I did not know that I could auto pay monthly with no extra charge. Great News!
2 weeks ago
Reply from Landmark Home Warranty
Dear Ms. Culp, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Oct. 13th, 2021
Review Source
Ailyn Regala West Jordan, UT
Christopher S was really helpful and we appreciate him for helping us renew our coverage. He’s great!! LHW is a great company to work with. Thank you!!! 😊
2 weeks ago
Reply from Landmark Home Warranty
Dear Ms. Regala, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with Landmark Home Warranty and Christopher! Customer satisfaction is our top priority, and we are pleased to assist you with all your home warranty and home services needs. We agree! Christopher is very helpful, and your positive feedback and kind words really made his day. Thank you for again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Oct. 7th, 2021
Review Source
Robin Hunley San Antonio, TX
The best part about this company is Hazel B..she’s incredible and another representative Sophie. That’s literally it. If they weren’t there, the place would probably burn to the ground. The services are complete trash and so is Yesenia P.
Honestly, I’ve got nothing nice to say about this entire company except for Hazel. She made me laugh, kept me calm, and was so understanding..she embodies the definition of customer service. She is without a doubt carrying this entire company. I hope the computer treats her better than they treat their clients. GET RID OF YESENIA.
THANK YOU HAZEL!! I give you 10000/100 if I could.
And landmark a -10000/100
3 weeks ago
Review Source
Lloyce Robinson Sun City, AZ
Sarah M of Landmark Home Warranty had answers to my questions and demonstrated professionalism. This is one of my reasons to stay with Landmark vs another warranty company.
4 weeks ago
Reply from Landmark Home Warranty
Dear Ms. Robinson, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Sarah is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 29th, 2021
Verified Customer
Review Source
Derek Barrera Pflugerville, TX
The first time we go through Landmark for a major repair, it was a nightmare. Trying to get a new water heater installed took way longer than expected. All of the back and forth between Landmark and the contractor that THEY provided was horrible.
2 months ago
Reply from Landmark Home Warranty
Dear Mr. Barrara, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty
Aug. 2nd, 2021
Verified Customer
Review Source
Susiy Richmond Kanab, UT
I had an issue with the A/C and they got me a name and the company that came out was very professional. We are happy with the response.
2 months ago
Reply from Landmark Home Warranty
Dear Ms. Richmond, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 3rd, 2021
Review Source
Staci Ellis
Scott P Is absolutely amazing! My mother recommended the company and Scott explained everything in great detail so that I felt super comfortable with the coverage that I purchased for my home.
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Ellis, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. We agree! Scott is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 18th, 2021
Review Source
Anna Bennett Phoenix, AZ
Spoke to Paul C this morning, he was so helpful, answered all my questions, I have never had such excellent customer service with any company, he is an asset to your company, Thank you
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Bennett, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Paul! Answering your questions and ensuring a seamless plan renewal is our constant pursuit, and we love to hear about your wonderful experience. We agree! Paul is exceptional in performing his duties, and your rave review really made his day. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Sep. 8th, 2021
Review Source
Lee Wille Pinetop-Lakeside, AZ
Our experience has been mixed. The class action suit on air conditioner repair didn't help. And the attitude seems to have changed from "We're going to fix it" to "We'll find a way to get out of this if we can." We own multiple properties that have been insured and serviced by Landmark, or companies that it owns, and we wish things would be better.
1 month ago
Reply from Landmark Home Warranty
Dear Mr. Wille, Thank you for taking the time to submit a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction while offering comprehensive coverage and quality service, and we appreciate the opportunity to serve as your home warranty provider. We are also committed to restoring your faith in the wonderful services Landmark has to offer and excited to continue to assist you for the renewed term. On behalf of the entire team, thank you for the opportunity. We truly value your business and look forward to serving you again. Landmark Home Warranty
Sep. 3rd, 2021
Mary Jane Garcia Portland, TX
Cynthia F answered all my questions & was very professional . She did an excellent job addressing all my questions & concerns. I am excited about having Landmark be my Home Warranty Company. Thanks! 😊
1 month ago
Reply from Landmark Home Warranty
Dear Ms. Garcia, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 31st, 2021
Verified Customer
Review Source
Kenneth Smith Goodyear, AZ
I made a request for service on Saturday because our pool pump stopped working sometime Friday afternoon. I received an email Sunday that I would be contacted within 4 business hours. Monday morning I get another email that states that I will be contacted by a different company within 4 business hours. Nothing happened. I called both companies, neither answered. Left voice message for company number 2. Called Landmark to see which company I should expect to contact me. I gave up after 20 minutes on hold and called back an hour later. Sat on hold for about 2 hours and 15 minutes and finally gave up. I sent an email to customer service for them to call me. That never happened. Today Tuesday, I called both companies again and left a message with company 2 again. Then I called Landmark customer service again, and this time it offered me to leave a call back number. Hours later Landmark finally called and offered to follow up with the service company. I was on hold again for quite some time. The Landmark rep comes back on the line and tells me that the service company will call me later today to schedule an appointment for possibly Thursday or Friday. Again no call. I did receive a text stating that they will be here on Thursday between 8:00am and noon. No call or consideration for my schedule whatsoever. By the time they get here, if they come, my pool pump will have been off for 6 days, and who knows when it will ever be repaired.
3 months ago
Reply from Landmark Home Warranty
Dear Mr. Smith, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible remains at the forefront of our priorities, and we sincerely regret the frustration. Repairs have been authorized and additional parts have also been ordered to complete repairs, and we are actively monitoring your service request through resolution. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Jul. 23rd, 2021
Verified Customer
Review Source
Aaron Flaherty Houston, TX
The call center wasn't really listening. They wouldn't send someone out unless something was broken. So, i had something that i wanted to get fixed as in preventative maintenance, but it was not "allowed" unless i was experiencing issues.
3 months ago
Reply from Landmark Home Warranty
Dear Mr. Flaherty, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. In accordance with the service plan, Landmark covers mechanical breakdowns that become inoperable from normal usage. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Jul. 23rd, 2021
Verified Customer
Review Source
Doris Bernhardt Sun City, AZ
When having drainage problems, Landmark didn't cover hydro jetting that was necessary to open our drains. It was the only way the plumber could help with the stopped up pipes.
3 months ago
Reply from Landmark Home Warranty
Dear Ms. Bernhardt, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We are also available to answer any questions regarding coverage 24 hours a day, 365 days a year and happy to offer our personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 1st, 2021
Bob Mack Eagle, ID
We have had the program for 2 years and have called for annual checks as well as a stove problem. Service was quick and was professional, no complaints with their choice of service people. Admin followed up, I forgot to renew and I got a call from Alex. I was reinstated and paid up within 4 minutes. Good service.
2 months ago
Reply from Landmark Home Warranty
Dear Mr. Mack, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. We have also shared your rave review with Alex, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 26th, 2021
Review Source
Jillian Wess Boise, ID
Alex was very helpful this morning in sharing more knowledge on the existing plan for our first year of coverage and how to best take advantage of the renewal. He very quickly guided us into a decision which was pleasant as we had not always had a good experience with Landmark Customer Service. Thank you Alex for your help!
2 months ago
Reply from Landmark Home Warranty
Dear Ms. Wess, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alex! Your satisfaction is our utmost priority and we always appreciate the opportunity to help with all your home warranty and home services needs. We agree! Alex is helpful and knowledgeable, and he enjoyed providing you with his personal assistance. We are also here 24/7, 365 days a year if you ever need additional help with any of your service requests. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 4th, 2021
Verified Customer
Review Source
Sal Orem, UT
Anytime I had any claims they help me and make sure I have a good experience!! the people that help me are always profesional amd nice and seem to know everything that I need to know!
4 months ago
Reply from Landmark Home Warranty
Dear Sal, Thank you so much for the 5 star rating regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 10th, 2021
Verified Customer
Review Source
August Christensen Chino Valley, AZ
Great service. Prompt, and problems solved quickly.
1 week ago
Reply from Landmark Home Warranty
Dear August Christensen, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 15th, 2021
Verified Customer
Review Source
Carole lancaster Bullhead City, AZ
I appreciated Landmark replacing my heating and air conditioner ..
1 week ago
Reply from Landmark Home Warranty
Dear Ms. Lancaster, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 14th, 2021
Verified Customer
Review Source
Vanessa romero Manvel, TX
Always deliver contract agreement. Trustworthy company!
1 week ago
Reply from Landmark Home Warranty
Dear Ms. Romero, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Oct. 14th, 2021
Juli Maloney Henderson, NV
After doing some research, we called to inquire about the questions we still had pertaining to home warranties and coverages. We were lucky to get connected with Cynthia Freeman. She not only answered all of our questions but also walked us through the entire sign-up process with no stress or pressure. Talking to Cynthia was like talking to a trusting friend with a world of knowledge on the subject of home warranties. We now have peace of mind and a new friend. We can not thank Cynthia enough!
3 months ago
Reply from Landmark Home Warranty
Dear Ms. Maloney, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. We have also shared your rave review with Cynthia, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 12th, 2021
E. C. Harris Norwalk, CA
Trying to renew my warranty on Landmark's website and it just wasn't working. Called in to the number provided and spoke with Alexander Jacobs. In under three minutes he understood my issue, fixed it and got me on a renewal plan.
IMHO Landmark needs to upgrade their web page and give Alexander Jacobs a FAT raise, coffee of his choosing and whatever his favorite donut might be.
3 months ago
Reply from Landmark Home Warranty
Dear E.C. Harris, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 13th, 2021
Deb Fransen Mesa, AZ
I have not had the opportunity to use the service but the customer service representative to sign up for the Warranty is top notch. Alex answered the phone right away, I was not put on hold and then proceeded to answer my questions. I am looking forward to placing a work order when the need arises. I am hopeful that I will receive the same prompt and efficient service. Thank you Landmark and Alex.
3 months ago
Reply from Landmark Home Warranty
Dear Ms. Fransen, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know your review made Alex's day, and he appreciated the opportunity to help and the positive recognition. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 30th, 2021
Brad Willis Phoenix, AZ
Best things about Landmark:
I have been treated respectfully the few times service has been needed. Customer service has always been friendly and promptly notified service providers of my needs. Renewal process is amazingly simple and quick! Alexander J has handled my last couple of renewals and he is always friendly and knowledgeable about my policy/contract. Thanks Alex!
I've only had a few service needs and Landmark has been great about handling them quickly. Thank you!
3 months ago
Reply from Landmark Home Warranty
Dear Mr. Willis, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alex! Ensuring quality repairs are completed by knowledgeable and friendly professionals is exactly what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist you. We have also shared your kind review with Alex and you really made his day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving again. Landmark Home Warranty
Jul. 1st, 2021
Verified Customer
Review Source
E Anderson Maricopa, AZ
When I called about my dryer not working, they got someone in touch with me the same day. Even when I’ve called to just ask questions, they were always very polite and pleasant to speak with I am very happy with Landmark Home Warranty and I have recommended them to others.
6 months ago
Reply from Landmark Home Warranty
Dear E. Anderson, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service and timely repairs completed by professionals who deliver quality workmanship is a top priority, and we are happy to hear about your pleasing experiences. On behalf of the entire team, thank you for the opportunity to assist! We truly value your business and look forward to serving you again. Landmark Home Warranty
Apr. 8th, 2021
