Landmark Home Warranty
check_circleverifiedProtecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.
Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.
Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage.
The Good
- Customization (With a Service Fee)
- Coverage Options for Real Estate Professionals
- Pest Control Services
- Homeowner Support
- Helpful Website
- Industry Recognition
- Landmark Home Warranty Reviews
Customization (With a Service Fee)
Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:
Home Systems Plan: $34–35 per Month (Depending on State)
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Total Protection Plan: $55–56 per Month (Depending on State)
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Available Add-Ons (Depending on State)
Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.
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Coverage Options for Real Estate Professionals
In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.
Pest Control Services
Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract.
Homeowner Support
Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.
Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.
Helpful Website
Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic.
Industry Recognition
Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year.
Landmark Home Warranty Reviews
Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.
The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer.
Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service.
The Bad
- Limited Availability
Limited Availability
Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.
The Bottom Line
Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.
Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.
Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.
Call our recommended rep over at Landmark Home Warranty below.
1-(844) 836-5114
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Landmark Home Warranty Frequently Asked Questions
How does Landmark Home Warranty's cost compare to other home warranty providers?
Landmark Home Warranty’s plans are competitively priced. Some competitors are higher, and some are lower; however, we believe our generous coverage and limits beat out the competition.
How much does Landmark Home Warranty charge for its service call fee?
Service call fees (SCF) vary by state and plan, and within each plan, there are two pricing structure options. In Utah, Idaho, and Oregon, SCFs are either $60 or $100; in Nevada, there is the choice of $65 or $100; Arizona and Texas have the options of $70 or $100. Plans with the lower of the two service call fees have a higher annual premium, and the plans with the higher SCF ($100) have a lower annual premium.
Does Landmark Home Warranty require a contract?
Home Warranty Plans are sold as a yearly contract; however, customers may cancel at any time.
What is Landmark Home Warranty's cancellation policy?
Contract holders may cancel at any time. There is a $75 cancellation fee, and depending on usage of the warranty, a refund may or may not be issued.
Is Landmark Home Warranty available nationwide?
Landmark Home Warranty offers coverage in six states: Utah, Idaho, Oregon, Nevada, Arizona, and Texas.
Does Landmark Home Warranty offer real estate packages?
Yes.
Can you customize your plan with Landmark Home Warranty?
Yes.
Are Landmark Home Warranty reviews positive?
Yes. There are also some that are not positive.
User Reviews
Star Rating
3,152 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
because they will send on repair person and sometimes its a quick fix and then it happens again after the time limit is over and there goes another $60! Sometimes its cheaper to hire a handy man and CHEAPER!
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Donna, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Always helpful and great customer service
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Paty, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
not so good contractors, long wait time to speak with customer svc
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Grace, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Continuously and constant rate service follow through and follow up
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Mark, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Very good service. Good value. But as a matter of policy no one gets an excellent.
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Gary, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I would be happy to discuss your coverage in detail. Please feel free to reach out to me directly at [email protected]markhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Takes forever to talk to real person. (45min) Vendors are unreliable for the most part.
Reply from Landmark Home Warranty
Oct 22, 2019
Dear John, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
I don't think they give you fair market value and it takes awhile to actually get a contractor to look at the problem. when a replacement is needed.
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Elaine, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected]ndmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
They helped me with my claim extremely fast.
Reply from Landmark Home Warranty
Oct 22, 2019
Dear Victor, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Still new to the company, but our first service call went seamlessly and we were very pleased with the results.
Reply from Landmark Home Warranty
Oct 22, 2019
Dear LG, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
No complaints. Each time service is needed, it's taken care of in a reasonable time.
Reply from Landmark Home Warranty
May 07, 2018
Dear Stoffrld, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
they always find a way out of it, DO NOT WAST YOUR MONEY on Landmark Home Warranty, i got the warranty for free from the real estate agent when i bought the house, they called to welcome me and i purchased an other year of warranty and spend over $600. wasted the money on some careless company,
Reply from Landmark Home Warranty
Oct 17, 2019
Dear Brian, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
All this company cares about is getting your money. Once they have it, you will have a hard time working with them. Every time we try to schedule someone, they assign us to a contractor that does not work in our area. Furthermore, they are very stuck on all of their rules. If you are in a situation that does not fit their rules, they will not provide you with any flexibility.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Trent, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
latest service provider they contracted through was a joke and unreliable. landmark offered little help to fix.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Ryan, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
great customer service and quality of staff is Awesome!!!
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Mr. Diaz, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Great customer service and speed of getting the right contractor to fix the issue
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Maureen, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
It was a quick and easy process. Receive and email and appointment the next business day.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Kevin, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Great Customer service. Fast, efficient service and priced right. Good Product
Reply from Landmark Home Warranty
Oct 11, 2019
Dear John, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Dispute concerning a knob replacement on my oven. They replaced it then the oven overheated from the repair but now they will not replace it. I cannot get anyone to address this.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Joe, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Reliable, polite, and very useful service
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Ian, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Overall they're very good at responding and taking care of our issues. Their contractors have been very good.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Dave, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Ordering with customer service person from another country is quite stressful when they don't understand you and I don't understand them.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Chris, You can go online to open up a service request or chat with a representative located in our corporate office. If you have any questions, I would also be happy to assist you. You can reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Landmark staff is prompt but contractor still has not fixed inside unit properly
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Carolie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Landmark has gone above and beyond to make things fair and right
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Amy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Oven stopped working so I gave them a call. They sent out a company with nothing but 1 star reviews that didn't respond or answer their phone. Landmark offered to call them again for me and they eventually came out a few days later. 3 weeks later the oven still doesn't work right. 2 different technicians took turns coming out,misdiagnosing the problem, blaming the other tech, then ordering a part for a week later. Complete waste of money. Please fire Truevine, they are costing you customers.
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Jared, I am sorry to hear about your experience with your range service request. I will be forwarding your feedback to the appropriate departments to implement the necessary training needed to better our services. If you have any other concerns you would like to discuss in detail, I would be happy to assist you. You can reach me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Every time I have called service is generated immediately. Great service
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Pat, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Taking precautionary measures without asking.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Gay, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
First experience was outstanding. Appointment was prompt and technician was a star! Arrived as scheduled, examined the a/c...fixed within minutes!
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Robert, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
I have never had an issue with them. They have always provided top shelf companies to assist me in my needs.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Kami, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Quick response to service calls and great service!
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Dana, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Good customer service. Quick scheduling when contacted about a home issue
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Caroline, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
They have been awesome so far. I've used them 3 times since moving into my new house and they have not let me down yet
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Sabina, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
They are the best home warranty company we have found.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Paul, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerr[email protected]
Verified Customer
Easy to deal with, without any hassle. Great customer service.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Maggie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Price is a little higher than expected for the coverage I selected
Reply from Landmark Home Warranty
Oct 08, 2019
Dear JayB, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Landmark have been incredibly receptive, responsive and successful assisting/guiding us
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Annette, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Always responsive and easy to work with.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Barbara, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Immediate Response. Professional friendly staff.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Lyubov, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Landmark has provided lots of helpful information. When we had need to make a claim they found an excellent service provider. They only reason for 4 vs. 5 stars is that they needed a few days to find a service provider in our more rural area.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Repairs have been satisfactory from the a/c repair and plumbing situations I had to address this year.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Dannygirl, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Landmark responds in an efficient amount of time when we contact them. Their contractors are capable and professional.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Jennifer, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Communication and Accommodation is amazing. Follow up is on par and excellent.Techs are getting better and better.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Shazeeda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Great service and in a timely manner, friendly and knowledgable
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Pmj, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Prompt, understanding, and efficient. Such an easy company to deal with and they don't try to snake out of doing their part.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Michael, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Wasn't impressed that appliance color match isn't guaranteed, but still a good deal.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear JRobin, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
When it came time to immediately address the warranty issue they were very responsive. Since they found out the appliance is broke, response is slow. I had to buy another fridge because it's very hard to function without one. It's been about a month or more since I initiated this and i'm still waiting to hear back what theyre going to do. The people I spoke with seemed friendly, but what does that matter when i'm not getting the warranty I paid for?
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Albert, Thank you for the time you have taken to share your feedback. I am sorry to hear about the delays in your refrigerator service request. I do see that you were offered a cash out to assist you in repairing/replacing your refrigerator and that was accepted by you today. Please allow 10-14 business days for the check to get to you. If you have any further questions, please do not hesitate to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
I canceled my service because No matter how much you add in they have little ins and outs to keep from paying for your issue. You have to use their company's, then after you pay them $60 they tell you it's not covered. I am truly disappointed
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Marilynn, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
They are always quick to respond and send out help quickly.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Matthew, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Prompt response , helpful staff, offer to help and honest about pricing.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Sherri, We appreciate the time you have taken to share your wonderful feedback! Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
Good results so far, just make the process of placing a claim a little easier.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear Joel, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]
Verified Customer
They performed well within the perimeters of the contract.
Reply from Landmark Home Warranty
Oct 08, 2019
Dear L Baldwin, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]