Landmark Home Warranty
check_circle VerifiedProtecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.
Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.
Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage.
The Good
- Customization (With a Service Fee)
- Coverage Options for Real Estate Professionals
- Pest Control Services
- Homeowner Support
- Helpful Website
- Industry Recognition
- Landmark Home Warranty Reviews
Customization (With a Service Fee)
Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:
Home Systems Plan: $34–35 per Month (Depending on State)
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Total Protection Plan: $55–56 per Month (Depending on State)
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Available Add-Ons (Depending on State)
Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.
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Coverage Options for Real Estate Professionals
In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.
Pest Control Services
Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract.
Homeowner Support
Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.
Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.
Helpful Website
Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic.
Industry Recognition
Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year.
Landmark Home Warranty Reviews
Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.
The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer.
Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service.
The Bad
- Limited Availability
Limited Availability
Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.
The Bottom Line
Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.
Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.
Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.
Call our recommended rep over at Landmark Home Warranty below.
1-(844) 836-5114
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User Reviews
Star Rating
3,294 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
CE Brennan
great customer service, timely service, got the job done
Reply from Landmark Home Warranty
Feb 11, 2020
Dear CE Brennan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Casey
Only four stars because web does not make it easy to find cutomer service contact. A common problem these days.
Reply from Landmark Home Warranty
Feb 11, 2020
Dear Casey, If you visit us at , you can go to the bottom of the page and select "contact us" you will then be able to find our number, 866-306-2999, e-mail address, , and P.O. Box. If you have any further questions, you can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Anthony Hall
They have for the most part always handled my requests
Reply from Landmark Home Warranty
Feb 11, 2020
Dear Anthony, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager
Eddie Rios
Superior coverage for home appliances and other tech devices. I have felt that the coverage was expansive for the price. I have not found a better deal and customer service is leaps and bounds better than all the other services combined. Will not ever change services. So happy with Landmark Home Warranty Services.
Richard Reed
I wholly appreciate the customer service representatives, who are genuine about serving and keeping our interests in perspective. We have had three items replaced now, a whole house heat pump system, an electric range oven, and a microwave and the arrangements made for replacement, including two check payment was 100 % correct.
Reply from Landmark Home Warranty
Feb 04, 2020
Dear Richard, Thank you for the great review. We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager
Bonnie J Lang
We appreciate the fast service we had when the garage door opener stopped working. And then, we were very pleased that it was fully paid for by Landmark Home Warranty when it was determined that we needed a new replacement for the garage door opener. We are very happy we had the Home Warranty.
Reply from Landmark Home Warranty
Jan 31, 2020
Dear Bonnie, We are happy to hear that we were able to provide you with 5-star service on your garage door request! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Jeff
Very responsive and vendors do their best to schedule calls at convenient times
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Jeff, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Benjamin
Fast claims service, never been denied. You can even file a claim online.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Benjamin, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Napoleon cardona
They are always to help out. And make it happen pretty fast.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Napoleon, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Homeowners Again
Quick response; quick follow up; good subcontractors.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Homeowners, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Danny
Landmark answers calls quickly and sets up appointments promptly.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Danny, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Norise Jastillana
Prompt reply and scheduling of contractor.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Norise, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Mary allen
On time, friendly and finished, clean up their mess and out the door.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Mary Allen, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Rick
When I have issues with my home, they have very responsive to my requests whether is a request for warranty service or a referral for repair estimate.
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Rick, Thank you for the five-star rating! We appreciate the time you have taken to share it. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Brian
Charge 70 fee for Follow up repairs for exact same issue
Reply from Landmark Home Warranty
Jan 24, 2020
Dear Brian, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager
steve dragland
My refrigerator broke. The repair cost would exceed the cost of replacing the refrigerator. The landmark Home Warranty requires that them to either repair or replace it. They refuse to do either, and offered me $127.00 in violation of the terms of the contract. This warranty is useless. It is a scam. They know they are breaching the contract. I recommend that you not buy the Landmark Home Warranty.
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Steve, You were sent an e-mail today in regards to a new offer. Should you accept this offer, please respond to the e-mail to get it properly processed. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Dolly Gaylor
Great customer service and very polite. They were great to follow up with each step of process.
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Dolly, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Michael D Smith
We bought our home and needed service immediately. I placed a service order and they promptly resolved the issue as promised.
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Michael, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Hermann Bristow
Very professional efficient and also takes care of the problem
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Hermann, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Charlotte
They were Timely and there was no hassle.
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Charlotte, Thank you for the five-star rating! We appreciate the time you have taken to share it. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Cynthia Perez
They answer service service call in a timely matter
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Cynthia, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Dave
The customer service representative was very responsive and the company that responded to my service request were timely
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Dave, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Rick Majeski
At this time, we have used Landmark Home Warranty 3 times and have been treated very professorially. The contractors that Landmark have sent to us have done excellent work in a timely manor. I would recommend Lankmark
Reply from Landmark Home Warranty
Jan 17, 2020
Dear Rick, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Carolie Watkins
Having multiple issues with new house we bought Landmark handled all claims quickly
Reply from Landmark Home Warranty
Oct 11, 2019
Dear Carolie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Lynda Pesquera
They have done a great job without hassle. In my situation over 3 years they have done electrical as well as replaced water heater, refrigerator, washing machine and repaired a dryer 2x. Thank you!
Reply from Landmark Home Warranty
Apr 16, 2018
Hello Lynda, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Respectfully, Tiffany Nguyen Customer Relations Manager
Verified Customer
Joseph K.
I have been satisfied with them, wish their call center was in the US. Sometimes is a pain dealing with non native english speakers.
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Joseph, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We are sorry to hear of the frustrations you have had with our agents and we will be passing your feedback to the correct department as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
Shelby Reich
They were very professional and thorough with their work and scheduling!
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Shelby, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
SM
So far they have been good and have not hit me with unexpected fees. Hopefully that continues.
Reply from Landmark Home Warranty
Jan 14, 2020
Dear SM, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
Sonia Diaz
They have made my life much easier. I dont have to worry about it!
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Sonia, We appreciate your feedback and hope to continue to provide remarkable service for you and a piece of mind. Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
Richard
They have come through with every claim. I have had no issues with either of my warranty calls.
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Richard, We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
Mike
They did respond quickly and problem resolved.
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Mike, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
Satisfied Customer
They are always in contact to make sure service has been scheduled or completed
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Satisfied Customer, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
Louise Smith
I was very happy with the response time. The worker was very knowledgeable.
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Louise, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager
Verified Customer
vicky
because last year they were dealing with more experience labor contractors so last year they were 5 stars
Reply from Landmark Home Warranty
Jan 14, 2020
Dear Vicky, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager
Dennis Kimberlin
I have Landmark Home Warranties on two of my homes. I have had them fix several appliances with always perfect results. They only work with top notch repair companies and have never had any significant problems or issues to date. Landmark is very professional and care about good service. Great company and I highly recommend them for your home protection.
Reply from Landmark Home Warranty
Feb 01, 2018
Dennis, Thank you for taking the time to rate and review us! We are happy to be able to assist you in a timely manner. We are also pleased to know we have been able to bring you a peace of mind when it comes to your home. Please do not hesistate to reach out to us if you ever need! Thank you, Tiffany Nguyen Customer Relations Manager
Verified Customer
Doug
They did very good when I needed service done. They were prompt and efficient.
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Doug, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Scott Bistline
Fast, friendly efficient service. Any work we have needed has been handled very professionally.
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Scott, Thank you for the five-star rating. We appreciate the time you have taken to share it. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Vicki L Gould
They are always there when you need them!
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Vicki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Angel
All the contractors know what is not covered over 10 service calls not one got fix for the $75.00 dollars. DO NOT WASTE YOUR MONEY ON THIS WARRANTY.
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Angel, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Eddie
Good job and great customer service when I called I got fast answer
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Eddie, Thank you for the time you have taken to share your feedback. We are happy to see that we have been able to provide you with 5-star service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Steven Vaughan
fast service when I needed it for our furnace. I t was cold and the furnace stopped working, I call and received fast service with in a few hours the repair company Jungle Cat came out and fixed the problem by replacing a high limit safety switch.
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Steven, We are pleased to hear that we have been able to service you in a timely manner for your furnace! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
DanyDaniel
They attend our request as soon as possible, good team with contractors
Reply from Landmark Home Warranty
Jan 08, 2020
Dear DanyDaniel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Katt
3 out of 4 appliances fixed then replaced washer
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Katt, We are happy to see that we have been able to provide you with 5-star services! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Joel Mills
There when I need them with fast service
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Joel, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
B-man
Good service and done in a timely manner
Reply from Landmark Home Warranty
Jan 08, 2020
Dear B-man, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager
Leslie Gibson
they were quick & through. They even took the time to fix the cover so it fit better
Reply from Landmark Home Warranty
Jan 08, 2020
Dear Leslie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
H D
I have a hot tub that is under warranty and states that it is under the contract. There was a problem with the heater which was not in the notes for the home inspection because the inspector did not see the issue. I sent over all my documents as proof this was not a pre existing issue and continue to be denied. I have now excited a week for another response and have yet to receive one.
Reply from Landmark Home Warranty
Jan 02, 2020
Dear H D, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your spa ticket. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Jo Ann Long
The technician came and fixed the appliance.
Reply from Landmark Home Warranty
Jan 02, 2020
Dear Jo Ann, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Cathy White
Lack of contractors and have subpar contractors on contract
Reply from Landmark Home Warranty
Dec 31, 2019
Dear Cathy, I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners. Sincerely, Tiffany Nguyen Customer Relations Manager
Verified Customer
Cruz Serrano
Because, the Terms and Conditions are vague of what products (appliances) Landmark covers only certain product brands especially in the ground pool. And, charges even for preventative maintenance. are covered by Landmark
Reply from Landmark Home Warranty
Dec 31, 2019
Dear Cruz, I am sorry to hear that you feel this way. I would be happy to answer any questions you may have regarding your coverage. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager