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Landmark Home Warranty

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3,801 User Reviews

8.2

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Verified Customer

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Julie

They deducted money from a claim because it was the second time it needed to be fixed. They never fixed first problem.

2 years ago

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Reply from Landmark Home Warranty

Dear Julie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Andy

Speed of service and great customer care.

2 years ago

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Reply from Landmark Home Warranty

Dear Andy, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Alexus Chansamone

Fast and prompt response time with their contractors.

2 years ago

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Reply from Landmark Home Warranty

Dear Alexus, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Eric D. Roberts

Very good, though it took a long time (over a week) to approve of the repairs

2 years ago

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Reply from Landmark Home Warranty

Dear Eric, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Shasta

Fast easy service very helpfull an friendly

2 years ago

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Reply from Landmark Home Warranty

Dear Shasta, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Lois Garcia

They arrived when called and completed in a timely manner

2 years ago

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Reply from Landmark Home Warranty

Dear Lois, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Sam Avery

some of the companies we were suggested to use were not in service

2 years ago

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Reply from Landmark Home Warranty

Dear Sam, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Bob

My one and only service call so far went off perfectly

2 years ago

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Reply from Landmark Home Warranty

Dear Bob, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Michael

Failed to give refund of service requests when job was never fixed properly. I am still missing a $70 service call refund.

2 years ago

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Reply from Landmark Home Warranty

Dear Michael, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service call fee. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Tom N

because they have always taken care of the issue

2 years ago

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Reply from Landmark Home Warranty

Dear Tom, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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C.B.

Incredibly fast service and qualified service people.

2 years ago

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Reply from Landmark Home Warranty

Dear Cynthia, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Jessica LeMay

They were great when my AC unit went out.

2 years ago

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Reply from Landmark Home Warranty

Dear Jessica, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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john doe

it was the good service and attention that was all I needed to say

2 years ago

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Reply from Landmark Home Warranty

Dear John, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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PY Yancy

Awesome!! I really like the over all Custmer experience

2 years ago

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Reply from Landmark Home Warranty

Dear PY, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Laura

they were very helpful when I called them to answer my questions.

2 years ago

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Reply from Landmark Home Warranty

Dear Laura, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Jose morfin

Last service request was not granted or repairs A/c has not worked and the heat it unbearable

2 years ago

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Reply from Landmark Home Warranty

Dear Jose, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. Unfortunately, your service request has been denied. Your unit was diagnosed as a mismatched system. The warranty does not cover for failures due to mismatched parts. I would be happy to go over any coverage details with you. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Barbara Glass

took care of problem in a timely and professional manner

2 years ago

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Reply from Landmark Home Warranty

Dear Barbara, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Allen Erb (Erb Realty)

They were efficient and at the property within 24 hours.

2 years ago

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Reply from Landmark Home Warranty

Dear Allen, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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John Hendrickson

They respond quickly and pay a good amount for repairs.

2 years ago

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Verified Customer

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Jim Wilson

Quick service and follow-up by the service representative.

2 years ago

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Reply from Landmark Home Warranty

Dear Jim, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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gordan savin

They have taken care of all problems and repairs, eventually

2 years ago

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Reply from Landmark Home Warranty

Dear Gordan, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Veronique Savary-Fernandes

Very easy to communicate with and problem was solved very quickly.

2 years ago

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Reply from Landmark Home Warranty

Dear Veronique, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Chris S

Prompt, company sent out a good tech and repair was done.

2 years ago

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Reply from Landmark Home Warranty

Dear Chris, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Rose

Customer people are very helpful and very polite.

2 years ago

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Reply from Landmark Home Warranty

Dear Rose, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Amy Thomas

Never had a problem fixing my issues always responsive.

2 years ago

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Reply from Landmark Home Warranty

Dear Amy, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Ann

Always can depend on them with a quick response time.

2 years ago

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Reply from Landmark Home Warranty

Dear Ann, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Barbara Souza Donley

Prompt response, reliable resources, efficient service

2 years ago

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Reply from Landmark Home Warranty

Dear Barbara, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Becca pound

Ease of filing claims and getting repairs done quickly.

2 years ago

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Reply from Landmark Home Warranty

Dear Becca, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Beth

Love the service I receive from Landmark.

2 years ago

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Reply from Landmark Home Warranty

Dear Beth, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Cameron Garner

Excellent service, incomplete/unreliable coverage. Also subcontractors are hit and miss.

2 years ago

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Reply from Landmark Home Warranty

Dear Cameron, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way about our coverage and contractors. I would be happy to answer any coverage questions you may have. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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CVM

Happy with the coverage that Landmark provides

2 years ago

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Reply from Landmark Home Warranty

Dear CVM, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Cristi W

Always easy to work with and very quick to respond and help

2 years ago

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Reply from Landmark Home Warranty

Dear Cristi, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Christian Blake

Their work is good and their response time to problems are very nice.

2 years ago

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Reply from Landmark Home Warranty

Dear Christian, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Donald Greene

They try and give good service and attempt to resolve issues when they arise.

2 years ago

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Reply from Landmark Home Warranty

Dear Don, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Diane Berger

Always helpful and reliable. Fast, friendly service.

2 years ago

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Reply from Landmark Home Warranty

Dear Diane, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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David

Always been very prompt in answering our needs.

2 years ago

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Reply from Landmark Home Warranty

Dear David, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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ERIN MIARS

Wonderful service and great people who are very helpful!

2 years ago

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Reply from Landmark Home Warranty

Dear Erin, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Eileen

Provide great service and reliable service providers.

2 years ago

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Reply from Landmark Home Warranty

Dear Eileen, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Gary Johnson

great to work with, very pleasant and courteous

2 years ago

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Reply from Landmark Home Warranty

Dear Gary, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 18th, 2018

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Verified Customer

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Gina Stainbrook

Flawless process. Timely arrival. Everyone was stellar.

2 years ago

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Reply from Landmark Home Warranty

Dear Gina, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Henny Riso

It was easy & fast to ask for a service.

2 years ago

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Reply from Landmark Home Warranty

Dear Henny, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Gloria Hooper

Fast response -Competent service providers- great value

2 years ago

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Reply from Landmark Home Warranty

Dear Gloria, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Glen

They do a good job. Their service on our last call was quick and complete.

2 years ago

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Reply from Landmark Home Warranty

Dear Glen, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Janet Huff

They actually honor their warranty. Excellent company.

2 years ago

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Reply from Landmark Home Warranty

Dear Janet, We are glad to see that our agents and contractors have been able to provide you with 5-star service and a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 26th, 2018

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Verified Customer

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JojAnn

Prompt service, customer service is top notch

2 years ago

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Reply from Landmark Home Warranty

Dear JojAnn, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Kathy Dickey

Great customer service, knowledgeable and curteous.

2 years ago

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Reply from Landmark Home Warranty

Dear Kathy, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Kaeli Daly

They have helped me so much with little to no fight at all!

2 years ago

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Reply from Landmark Home Warranty

Dear Kaeli, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Lou Ann

The service call might be a little high along with the subscription rate.

2 years ago

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Reply from Landmark Home Warranty

Dear Lou Ann, Thank you for taking the time to rate and review us. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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M Hill

They were very helpful with my AC issue claim and are super friendly.

2 years ago

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Reply from Landmark Home Warranty

Dear M, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Letisha

They do a good job taking care of issues I would have if I didn't have a HW

2 years ago

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Reply from Landmark Home Warranty

Dear Letisha, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 19th, 2018

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