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Verified Customer

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Lily Dang San Francisco, CA

Hassle free claims with professional experience service people. Easy to use web portal. Transparent pricing and coverage.

1 year ago

Reply from First American Home Warranty

Lily, We appreciate you taking the time to share your five star review with us!

Nov. 9th, 2022

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Verified Customer

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Karen Ligon Santa Rosa, CA

This was a very pleasant experience considering our microwave needed repair. They were prompt, attentive, friendly and very helpful.

1 year ago

Reply from First American Home Warranty

Karen, Thank you for sharing your review with us! We are thrilled to know that your microwave was repaired promptly. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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S. Lee Manteca, CA

Excellent technical skills- knew the issues right away and fixed them promptly.. Very polite and pleasant person. Could not have gone any better!!!

1 year ago

Reply from First American Home Warranty

S. Lee, We are elated to hear that contractor was able to promptly resolve your issue for you! We appreciate your continued trust in us.

Nov. 1st, 2022

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Verified Customer

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Judy L Ouzts Las Cruces, NM

I have made 4 service requests which have turned out well. The hardest part is getting through to customer service to initiate a service request.

1 year ago

Reply from First American Home Warranty

Judy, Thank you for taking a moment to share your review with us! Should we be experiencing a high call volume, please know you can also manage your claims online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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Ronda Kirkbride Riverside, CA

I've always been treated with respect. I feel trust with this company. I needed a refund and it was returned to me a fair amount of time.

1 year ago

Reply from First American Home Warranty

Ronda, Thanks so much for sharing your great feedback regarding your experience with us!

Nov. 1st, 2022

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Verified Customer

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Michael J Paris Edinburg, TX

took 4 weeks to finally get the correct part no AC for 4+ weeks I had a planned trip during that time and because of incorrect parts and ac repair claiming to be booked I had to call several times and voice my displeasure and frustration.

1 year ago

Reply from First American Home Warranty

Michael, Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays and apologize that this took longer than anticipated. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

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Verified Customer

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Peggy Bownds Amarillo, TX

Quick to respond to repair. The only drawback is waiting for company to approve replacement and the wait to get appliance replaced.

1 year ago

Reply from First American Home Warranty

Peggy, Thank you for sharing your review! We appreciate your patience as we worked to resolve your claim. We will continue to be here for you should you need us in the future.

Nov. 1st, 2022

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Verified Customer

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Rheta Beach Grants Pass, OR

They responded to my claim in a prompt and professional manner and made this first time client of their services VERY happy and satisfied!!

1 year ago

Reply from First American Home Warranty

Rheta, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Sep. 30th, 2022

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Verified Customer

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Judy Tsukamoto Citrus Heights, CA

I am confident of the people First American sends out to do the repairs. I never gave to worry about which company to call

1 year ago

Reply from First American Home Warranty

Judy, We are elated to hear that we have been able to provide you with peace of mind when contacting us for assistance! We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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Paul D Oliver Springs, TN

In the few times that we've used the service, it's been generally effortless to schedule servicing. The technicians have always arrived on time.

1 year ago

Reply from First American Home Warranty

Paul, Thank you for sharing your review! It is great to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again.

Sep. 28th, 2022

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Verified Customer

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Ed Garner Louisville, KY

Claim process is easy.It gives me a sense of security to know that anything that goes bad in the house is pretty much covered by this program.

2 years ago

Reply from First American Home Warranty

Ed, We appreciate you taking the time to share your review with us. It is awesome to know that we have been able to be there for you when you needed it most!

Sep. 20th, 2022

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Verified Customer

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Glenda Sundstrom Visalia, CA

Appears to be a good plan. I haven't had to actually use the plan yet however I'm confident the company they send out will do a good job.

2 years ago

Reply from First American Home Warranty

Glenda, Thank you for your review! We look forward to being there for you, should you ever need us.

Sep. 9th, 2022

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Verified Customer

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Raymond Gregory Klein Brandon, MS

I like the way my claim is processed so quickly at first. Sometimes the vendor is slow to respond but I know its because of staffing shortages.

2 years ago

Reply from First American Home Warranty

Raymond, We appreciate you taking the time to share your review! We appreciate your patience with the contractor as they work through their appointments and look forward to assisting you in the future.

Sep. 9th, 2022

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Verified Customer

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Sylvia Martinez Clovis, CA

When we initially were going to join we were told that ductwork was covered under the premier plan. Come to find out because our house is old it was not covered. A bit misleading on the initial contract and agreement

2 years ago

Reply from First American Home Warranty

Sylvia, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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S Gill Oroville, CA

I have received good service, the dryer repair company assigned took 3 weeks make it to evaluate. Then it took over 2 weeks to get the parts and reschedule.

2 years ago

Reply from First American Home Warranty

S Gill, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Sep. 9th, 2022

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Verified Customer

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Tangela Myles Vicksburg, MS

I had an issue with the first tech that was scheduled. When I expressed my concerns, the representative quickly issued me another tech

2 years ago

Reply from First American Home Warranty

Tangela, We appreciate you taking a moment to share your review with us! We are thrilled to hear that our team was able to assist you in resolving your claim. We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

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Verified Customer

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collins arengo San Lorenzo, CA

Some of the vendors aren't that good. Some of the services aren't covered supposedly. We've been members since 1986. But sometimes we have to "fight" for covered services which were previously covered without a problem

2 years ago

Reply from First American Home Warranty

Collins, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what works best for you. The next time you may need us, we look forward to assisting you.

Sep. 2nd, 2022

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Verified Customer

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Mary Murphy Menlo Park, CA

They are usually prompt, but occasionally there have been lengthy delays in communication after the service call has been completed and he has sent in his report.

2 years ago

Reply from First American Home Warranty

Mary, thank you for sharing your review with us.! We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 2nd, 2022

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Verified Customer

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karen colino Stateline, NV

My first call on a monday and i didnt get a reply. Friday I called and found out that you didnt have any plumber in my area. I called again and requested your plumber near me. I called and the closest was 1.5 hours away. I had to process my own repair. it was more complicated, than helpful. I canceled my warrenties with you. your management operators were nice and helpful. It is not their fault you sell warranties without have vendors. I think that is why i canceled last time. I should have noted it. shamfull

2 years ago

Reply from First American Home Warranty

Hello Ms. Colino, First American apologizes for the inconvenience you experienced with your plumbing claim. At times the Company may not be able to locate a contractor to service your claim, and may request you contact an independent licensed contractor. Our records indicate that is what took place, and a reimbursement has been processed to you. First American considers your claim closed.

Sep. 8th, 2022

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Verified Customer

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Sharon Flower Russellville, AR

They customer service listen when your reporting a problem and usually get the problem taken care of within 24 to 48 hours.

2 years ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your review with us!

Aug. 26th, 2022

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Verified Customer

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Kenneth W. Jones Louisville, KY

They got everything set and letting me know when they would be out and who was coming. The name of the company and the persons name.

2 years ago

Reply from First American Home Warranty

Kenneth, We are elated to hear that contractor was able to resolve your issue for you! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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Verified Customer

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donna davis Clovis, CA

I am very dissatified with the results about my air conditioner i have been fighting with this problem for 4 to 5 years get off your butts and replace it with an energy efficient unit, this old unit is from the 70's

2 years ago

Reply from First American Home Warranty

Donna, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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N/A

This is the second home and I've used this warranty before on my home and it paid , up to repair and replacement of the appliances.

2 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Aug. 19th, 2022

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Verified Customer

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Vanda Jaggard

I reported air conditioner malfuctions on July 11, 2022, I have had 4 service people out. I am still waiting on repair or replacement. First American is refusing to take the recommendations of service techincians to replace a 22 yr old A/C unit. One of the technicians toke the power switch out and stole it.

2 years ago Edited January 10, 2024

Reply from First American Home Warranty

08/24/2022 Update:

Hello Vanda,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on August 24, 2022, contractor Belair Cooling & Heating (Belair Cooling) has recommended to replace the condenser fan motor as it is humming and overloading the compressor. First American authorized to replace the condenser fan motor. You may accept to proceed with the repair or may accept cash payment in lieu of the repair for $464.000. The amount includes the condenser fan motor, labor to install and any applicable sales tax. The cash payment is based on First American’s negotiated rates with its suppliers and are non-negotiable, which may be less than retail as indicated in your warranty contract, Limits of Liability Number Fourteen, which states:

“Contract holder and Company may agree on payment of cash in lieu of repair or replacement. Payment is made based on Company’s negotiated rates with its suppliers, which may be less than retail.”

First American is awaiting your decision on how to proceed and considers this claim pending.

Thank you,

Aug. 24th, 2022

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Verified Customer

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Carrie Hernandez Las Cruces, NM

Customer service from Vincent "Vinny" the connector for First American was up and above. Sincerely appreciate him taking extra time to connect.

2 years ago

Reply from First American Home Warranty

Carrie, Thank you for letting us know what a great job the team did while servicing your claim! We look forward to providing you great service in the future.

Aug. 11th, 2022

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Verified Customer

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joseph Bernal El Centro, CA

Am a new customer, and have only requested service one time so far. My experience so far has been easy and quality service has been provided

2 years ago

Reply from First American Home Warranty

Joseph, Thank you for sharing your five star review! We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Aug. 12th, 2022

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Verified Customer

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Bob Kachelreis Chesapeake, OH

We have had 3 instances where we needed to have repairs done . They were receptive, helpful and contacted the contractors rapidly.

2 years ago

Reply from First American Home Warranty

Hi Bob, we appreciate your great feedback. We look forward to servicing you again in the future!

Aug. 4th, 2022

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Verified Customer

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Peter Misseijer Marietta, SC

The two times that I need it was for immediate help with my first floor air-conditioning and the second time for the second-floor air-conditioning both were issues because they could not find me a service that with address it immediately. The cooling in both first and second floor was not working. I would have to wait at least three weeks before someone would come out. It's ridiculous I've never had that kind of service before especially with a new service that I started just a couple months ago.

2 years ago

Reply from First American Home Warranty

08/10/2022 Update:
Hello Peter,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 19, 2022, you placed a claim for your air conditioning not cooling. First American dispatched independent contractor Mechanical & More LLC (Mechanical & More) to diagnose the failure. On July 20, 2022, First American authorized you up to $200 to hire a licensed independent contractor to diagnose the failure. Consumer was informed to provide with own contractor diagnosis and bid to repair or replace directly to First American for review Once the information is received the information will be reviewed for covered items and authorized accordingly. The consumer may refer to warranty contract under Customer Service Number Three which states:

“Sometimes Company may not be able to locate a contractor to service your claim and may request that you contact an independent licensed contractor. Covered repairs or replacements will be authorized if the work can be completed at an agreed upon rate. If your contractor does not bill Company directly you will be reimbursed the authorized amount upon receipt of a paid invoice”

On July 25, 2022, you requested to cancel the claim as the unit is working fine. As such, First American cancelled your claim.

First American considers this claim closed.

Aug. 10th, 2022

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Verified Customer

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MARTHA PADILLA Mission Viejo, CA

I have been with First American since I moved in my condo in 1999 and never had a problem. It's the vendors they use that need to be rated.

2 years ago

Reply from First American Home Warranty

Martha, We appreciate you taking time to share your review! We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share these comments with our team. We look forward to being there for you, should you ever need us again.

Jul. 28th, 2022

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Verified Customer

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Karla Alexander Estacada, OR

There seems to be no follow-through between FAHW, and the contractor. Our service has not been completed and has been rescheduled multiple times. We are now scheduled for August 3.

2 years ago

Reply from First American Home Warranty

Karla, Thank you for your comments. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Gerald Hunnicutt Brentwood, TN

Quick response. Replace was a problem. It took forever to get the replacement after several calls. When replacement came the staff was prompt and thorough.

2 years ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review with us! It is disappointing to hear that you may have experienced these delays during your recent claim. We will continue to be here for you should you need us in the future.

Jul. 28th, 2022

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Verified Customer

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LINDA DUDA Albany, OR

Friendly and professional associate. Contractors chosen by AHW have been prompt, have a good work ethic and respectful of my time. s

2 years ago

Reply from First American Home Warranty

Linda, We appreciate you taking a moment to share your five star review!

Jul. 14th, 2022

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Verified Customer

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Claudette Davison Folsom, CA

Because I feel that the whole house fan should have been covered. We have replaced items at our own expense rather than make several claims, but I do not feel this claim should have been denied.

2 years ago

Reply from First American Home Warranty

Hi Claudette,

First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your whole house fan not working properly. First American dispatched Compound Electric to diagnose the issue and they reported that the fan was covered in insulation which caused restrictions on the fan blades and smothered the fan motor, causing it to overheat. This claim was denied due to the failure not being caused by normal wear and tear. Please refer to the Limits of Liability section of your home warranty contract.

Jul. 25th, 2022

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Verified Customer

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Jacob Rusco Okmulgee, OK

They send someone to see what the problem is but only go halfway to doing that, we were told we have a plumbing problem but they would not approve a camera to see exactly the problem was .

2 years ago

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Verified Customer

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Barbara Thompson Signal Mountain, TN

I appreciate the quick response to help resolve the issue with my oven. The technicians were both very knowledgable and professional.

2 years ago

Reply from First American Home Warranty

Barbara, Thank you for letting us know what a great job the team did while servicing your oven! We look forward to providing you great service in the future.

Jul. 1st, 2022

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Verified Customer

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Terry Olson Santa Barbara, CA

After many problems, I was able to get the resolution dept. that took care of everything,Laura Y. She deserves a metal and a huge raise!!!

2 years ago

Reply from First American Home Warranty

Terry, Thank you for taking a moment to share your review! We apologize for the delay in resolving your claim and are so glad that Laura was able to assist you. We will continue to be here for you should you need us in the future.

Jul. 1st, 2022

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Verified Customer

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Carl wader Jackson Center, OH

Always receive good service. Tells are always on time friendly and efficient very pleased with First American s servicej

2 years ago

Reply from First American Home Warranty

Carl, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Jun. 24th, 2022

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Verified Customer

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Cindy Eckrote Rockwell, NC

It was Easy to file the claim. It did take longer than we were Hoping for to get appt. But, they were Prompt and Courteous.

2 years ago

Reply from First American Home Warranty

Cindy, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. The next time you may need us, we look forward to being there for you.

Jun. 24th, 2022

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Verified Customer

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Bonnie Watson Raleigh, NC

Utilized their warranty service for 13 years. Service was always exceptional at a fair price. It provided a peace of mind!

2 years ago

Reply from First American Home Warranty

Bonnie, We appreciate you taking time to share your experience with us. We are thrilled that you have been a customer for 13 years! We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Verified Customer

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Gregory Taylor Houston, TX

To be real honest, after calling three times to fix the same issue on my kitchen range and washing machine, you stopped fixing when you and the comtractor guarentee the work.

2 years ago

Reply from First American Home Warranty

Gregory, Thank you for your review. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If your issues have not been resolved, please reach out to us directly and we can assist.

Jul. 8th, 2022

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Verified Customer

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Angie Klamath Falls, OR

Great service and save money, I had issues with my stove which no longer worked so having this warranty helped a lot saved me lots of money.

2 years ago

Reply from First American Home Warranty

Angie, Thank you for taking the time to share your review with us. It is wonderful to know that we have been able to be there for you when you most needed it!

Jun. 9th, 2022

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Verified Customer

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Judy Morgan Loudon, TN

Prompt response to my problem. Someone was at my house the next day and took care of the issue I was having with my air conditioner.

2 years ago

Reply from First American Home Warranty

Judy, It is fantastic to hear that your issue was resolved so quickly. We look forward to providing you great service again, in the future!

Jun. 9th, 2022

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Verified Customer

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Marty Murrieta, CA

Placing the work request was easy and clear, agents were polite and helpful and contractors completed the jobs on a timely manner

2 years ago

Reply from First American Home Warranty

Marty, We are delighted to know that you had a smooth claim process and appreciate your continued trust in us!

Jun. 2nd, 2022

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Verified Customer

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Antonio Montgomery McDonough, GA

I rate them five stars because this is a very caring and compassionate business, and I appreciate being a valuable customer

2 years ago

Reply from First American Home Warranty

Antonio, Thank you for sharing your feedback! We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Jun. 2nd, 2022

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Verified Customer

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Kathryn Margaret Carlson Ocala, FL

I have never had a problem with the service or the service people that come out. Everyone is very professional & friendly.

2 years ago

Reply from First American Home Warranty

Kathryn , We appreciate you taking the time to share your review with us! We look forward to being there for you, should you ever need us again.

May. 26th, 2022

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Verified Customer

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victor fein Las Vegas, NV

Quick and attentive to issue, Hwever, the company you sent out had to come back because they did not fix issue initally.

2 years ago

Reply from First American Home Warranty

Victor, We appreciate your review! It is great to know that your claim was able to be resolved. We look forward to being there for you, should you ever need us again.

May. 26th, 2022

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Verified Customer

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Richard Meininger Sarasota, FL

They are great to work with and they understand the customers hardships when critical equipment is down and needs repair.

2 years ago

Reply from First American Home Warranty

Richard, We appreciate you taking the time to share your comments with us! We will continue to be here for you should you need us in the future.

May. 26th, 2022

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Verified Customer

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Chris Tucker Simpsonville, SC

People they have to come fix things are VERY Good. They care about our home. They have done the work right the first time.

2 years ago

Reply from First American Home Warranty

Chris, We appreciate you taking the time to share your five star experience with us!

May. 24th, 2022

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Verified Customer

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Ruben and Andrea Garcia Suisun City, CA

It took a long time to get my oven to be fixed. I am pleased with my replacement.It was the length of time that we had to endure that made it unpleasant.

2 years ago

Reply from First American Home Warranty

Ruben and Andrea, Thank you for taking time to share your review with us. We truly appreciate your patience as we worked to resolve your claim. We will continue to be here for you should you need us in the future.

May. 18th, 2022

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Verified Customer

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Trent Tomengo Sanford, FL

They are attentive and facilitate repairs in a timely manner. They don't haggle about costly repairs. They just take care of it.

2 years ago

Reply from First American Home Warranty

Trent, We appreciate your review! It is awesome to know that we have been able to be there for you when you most needed it. We look forward to providing you great service in the future.

May. 12th, 2022

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