Name: Choice Home Warranty
Rating: 3.8

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Ann Hopkins Steele, MO

In August of 2023 I filed a claim. I made several calls and finally in December 2023 a guy come out and looked at our dishwasher which had not worked since August. Two parts had died and they were no longer available, but yet we received another email with a repair date of January 27, 2024. A month away. After more calls and arguments yes you had one employee who was horrible, rude, told us he could give us $50 to cancel our plan which had 2 years left on it, finally hung up on us. We called back and the 2nd person after this person was pleasant and got us a couple hundred dollars for a new dishwasher. This will help pay for the installation. The cheapest Maytag dishwasher on sale right now is over $500. This warranty has been worthless. We are telling our friends to not get a Choice Home Warranty. Rude people! Cheap pay for products that can’t be repaired!!!

3 months ago

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Ivan Geraskin

There are pluses and minuses. Pluses: having home warranty gives you some piece of mind. Minuses: it does not cover many many things which break in the house.

3 months ago

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Joe Omaha, NE

Choice Warranty looked for 10 days for a company to fix my GEO Thermal Heater; they could not find a company to repair it in 10 days. I was, and still am discussed with them. I called them every couple of days during this entire process explaining that I live in Nebraska and it is cold in the winter time. I NEED MY GEO THERMAL HEATER REPAIRED. I stated that I could find a company to repair my unit. They reluctantly allowed me to find a company to repair my unit. I found a company and they repaired it; it took me 24 hours to get it repaired. This was part of a Reimbursement process that Choice Home Warranty uses when they cannot find a vendor to fix a covered unit. I paid for the company to repair my GEO Thermal Heater and Choice Home Warranty would them reimburse me for covered expenses, within the next 30 days, less the service fee. They sent me a reimbursement check in about 3 weeks which was $43.36 short of a complete reimbursement, less the service fee. I hire a service company like Choice Home Warranty to make repairs on items in my home, to make my life easy, and to get things repaired quickly and correctly. This was probably one of the WORST PROCESS THAT i HAVE EVER EXPERIENCED WITH HOME REPAIRS. I am truly disappointed with Choice Home Warranty and I am concerned that I have contracted with the wrong company to provide home warranty services in my area and on my home.

3 months ago

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Barbian Metcalf Fraser, CO

Still waiting to have my plumbing problem resolved.. i do not want to find my own because its one of the main reasons i picked you guys.. so that i dont have to do the worrying about who to use and will it be covered.. i like that you guys call the techs and repairmen.. hopefully it will be taken care of soon.. Barbara Metcalf

3 months ago

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Gaston Tavares, FL

Rapid attention to your claim, very courteous and polite service and technicians with knowledge and avid to answer your questions and doubts. Choice Home Warranty well done.

3 months ago

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Matt Butt

I liked that they covered some of my washers replacement cost, I don't like that it takes up to 39 days to get a lowes gift card electronically. Lowe's sale on washing machines ends today. So meh.

3 months ago

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Carnell Jones Jackson, MS

The service guys were so polite, helpful, professional and very knowledgeable of their job. They worked as expediently as possible. The service was top notch!

3 months ago

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michael alexander Mesa, AZ

There’s a lawsuit against them by the Arizona, Attorney General. It outlines exactly the same problems that I have along with hundreds of other people maybe more. The contract says one thing but then when it comes to paying a claim, they find a way to deny it which is not in the contract that happened to me with some ceiling fans that they needed to repair and they authorized it but then they said it only covers two. And if I don’t use the vendor they sent them I don’t get any benefit at all.

5 months ago Edited November 15, 2023

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Ava

CHW schedules repair appointment with fictional company, that have 7777777777 as the phone number 2 days out from claim, the company never shows up and I can't reach them. Them CHW has me waiting for a new company to get the repair and I have already paid the $75 service charge, still waiting for repair. Not a reliable company and not customer friendly.

5 months ago

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John Broomfield, CO

The plumber did an excellent job of replacing my water heater and upgrading some of the the fittings that needed upgrading to bring it to code.

5 months ago Edited November 13, 2023

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Darius Banaji Reno, NV

It was difficult to work with CHW and to finally get my repairs completed. Each time I was able to finally get to a live agent they did not have a good of the issues and actions by CHW. We had to start over during every call. Very difficult to work with CHW.

5 months ago

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Stephen Saint Augustine, FL

Phoned in about problem with disposal and someone was out the next day to repair and fix the problem. Excellent service.

5 months ago

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ron74941 Jacksonville, FL

It took 10 days to have a technician check out my refrigerator. The first technician was canceled by Choice Home Warranty causing it to take another week for a different technician to show up. How is someone expected to go almost 2 weeks without a refrigerator. This is totally unacceptable. I am not pleased with Choice Home Warranty and this service for my refrigerator.

5 months ago

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Edward Jones Memphis, TN

I like the service. I put in about the problem that I was having, and at was taken care of very promptly. Choice Warranty is the best!

5 months ago

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Mike Russell Flower Mound, TX

When warranty work is needed, I can count on Choice to provide a quality contractor in a timely manner and get the work completed.

5 months ago Edited November 14, 2023

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Lucille Imparato Whiting, NJ

They replied quickly to my request. Sent a technician promptly. He diagnosed the problem and we are just waiting for a part. Courteous service man.

5 months ago

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Vishal Choudhary Atlanta, GA

You have to wait a lot for their assigned contractors to show up. And then most of the claims are denied for some reason or other. Not worth the price and hassle. I will definitely not renew. Only reason I am giving 2 stars is that the times when the contractor shows up on time and does the work, it is good value.

5 months ago

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Linda Guntersville, AL

June 15, 2023.... I have called and texted...I paid my monthlies, and it still has'nt been repaired. 2nd repairman now has a new order in; 1st one never came out... just told me when he got the part he'd call me and to stop calling him. 2nd repairman, Ray's Appliances is very nice and he is waiting on parts... do you think you could get it done before Christmas??????

5 months ago

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Vanessa Frederick Mt. Pleasant, SC

All of our claims have been dealt with in a timely manner. The process is easy and the technicians they use are knowledgeable and friendly.

5 months ago

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Maria Donizetti Palm Harbor, FL

Recently, I had a problem with my air conditioner where the Coil is leaking Freon. The claims person refused to replace or repair of the coil and we quested the AC technician, fill the Freon and leave it until it quits. This is not the way to do business. We consistently have 80° temperatures here I have lung and breathing issues and I cannot go without air conditioning. This repair needs to be done. I am a long time customer of choice home warranty and I’m also in the real estate business. Is this how you treat your customers? If so, I will not be referring you.

5 months ago

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Amit S Singh Round Rock, TX

I booked a repair for TV issue and they sent an electrician to check the switch despite me telling them that the issue was with TV. Later they informed me that TV repair is not covered under contract and I have to pay the rent electrician visit charges as they don’t read all comments from customers and it’s my responsibility. Had a very impolite and disrespectful conversation with the agent on this.

5 months ago

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Karin

We're already second round on the one item. They didn't fix what they approved. Because they can't fix it right away, they're going to do multiple trips. They don't work your tickets, but they stalk you to get you to re-enlist for the new year. They've been calling me multiple times a week for the past three months. And they won't stop, but they also won't respond on my claim. Every time I pick up and it's them, I ask them to put me on the do not call list and they will not. It's super aggressive and a complete turn off.

6 months ago

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Lilly

The electrician looks great. No complaints, but the company's service is not very up to par. They give you a little bit of money but they don't give you enough to cover the full cost. Then they charge you for things like the box to put it in. You know, if they're going to fix something, then they need to fix it. They shouldn't nickel and dime you.

6 months ago

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Franklin

I'm very dissatisfied with their response time. I explained to them that I had a handicapped person in the house and it still took them three days to get somebody here in the middle of a heat wave to fix my air conditioning.

6 months ago

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Carol Stanley Cedar Hill, TX

Have had issues in the past with vendors not keeping appointments and company not handling accurately or offering any type of compensation or consideration without many calls regarding

6 months ago

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PGN Property Group Baltimore, MD

Had a bad experience with my last claim request. Contractor went to wrong home and input my information and choice denied and closed the claim even though no one came to my house. I spent too much time trying to fix this with both the contractor and choice and gave up because I had no more energy. Get it together!!!

6 months ago

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John FL

I am not happy with choice warranty. Very slow to respond to messages sent via e-mail or phone. Took 3 days to respond to a request for service of heating/air conditioning system issue. Got a response that they were trying to locate a repair service. Ended up calling a company to come out. Their man called 4 days later. Choice Home Warranty has very poor communication skills. Now looking for a warranty service with a better track record.

6 months ago

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Louis Arvada, CO

I waited six weeks to find out my washer couldn't be repaired. I'm still waiting for the $343.00 Lowe's gift card, which I won't receive until Nov. 14th; not enough for a new washer. They are $900.00 to 1200.00 dollars.

6 months ago Edited October 24, 2023

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roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

6 months ago

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Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

6 months ago

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Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

6 months ago

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Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

6 months ago

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William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

6 months ago

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Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

6 months ago

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Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

6 months ago

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Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

6 months ago

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Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

6 months ago

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Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

6 months ago

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Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

6 months ago

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Marina

I'm very, very happy. So far I haven't had any issues. I had my refrigerator repaired twice and an air conditioner repaired once.

6 months ago

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Casey

I need a new water heater and it cost me $75 for a guy to come look at it and then they wanted $1000 to replace it. So I couldn't understand what a warranty means. So I canceled my warranty. The first guy that showed up was fine, but very slow. Find another company. I got no service out of anybody.

6 months ago

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Catherine

I’ve had a very positive, professional experience. In the main all of the technicians have been very good, pleasant and professional.

6 months ago

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Carol Labarbera Miami, FL

Like that I can use the app to schedule a request and track it start to finish. Most service calls were on time and issue solved quickly.

6 months ago

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Himanshu Katy, TX

It was easy to file a complaint online. The appointment was setup quickly and the plumber showed up on time and fixed the issue.

6 months ago

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Sonya Columbus, OH

The service call amount is more than a couple of other companies that I have received quotes from. I should have been compensated for the charge because my issue with my dryer was not fixed which lead my to buy a new one.

6 months ago

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Vicky Bossier City, LA

Very positive experience with the company who came to fix the electrical problem. Rockin W Repairs (Jeremy)and with Choice Warranty also.

6 months ago Edited October 11, 2023

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Twila Blue Springs, MO

I have been dealing with a leaky toilet for 3 months. Paid the device fee twice and when I called again to say it’s not fixed I was told someone would be out soon. I have not heard from any plumber I feel CHEE hires sub par people.

6 months ago

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Anita Perez San Antonio, TX

Not happy with their handling of a/c repairs…during the hottest summer days with a failing a/c, they insisted on requesting more and more evidence of faulty parts while our family was suffering with the heat. I finally asked the repairman for a new system, so that we could avoid further issues. They do not consider the customer’s overall health nor the possible effects of their irresponsibility. They want to avoid large expenses. In the meantime, the customer suffers!!!!!

6 months ago

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Paul Las Vegas, NV

Poor customer service! Called in 2 related plumbing issues and rather than bundle them together had to double pay the same plumber since they wrote them up separately! Also not happy with sending me emails, two separate ones indicating that my claims was cancelled for not being available at the appointed time when we were there but no one showed up! Really!

6 months ago

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Theresa Rio Rancho, NM

It took weeks to get the repair scheduled on our swamp cooler-fortunately we were still able to use it during that time since we were having record high temperatures. Once scheduled, the repair person, Cody, was very friendly, knowledgeable, courteous and professional and took care of the problem for us.

6 months ago