Name: Choice Home Warranty
Rating: 3.8

star star_border star_border star_border star_border

Charles Mission Viejo, CA

We reported loud noises from our heater. Repairman came out, said it needed a part. A week later we were stood up for appt with NO phone call to cancel or reschedule. We found out they were a no-show because the part did not come in. The next week a different repairman came out with the part, and it was not the right part. He came back the next day with "the right part". He changed it out and the noise was just the same. He said he would have to inspect the heater further since that did not correct the loud noises, and that would require approval from Choice. The repair company emailed us afterwards that Choice had denied the claim. So after 1 month, nothing has changed, except for Choice collecting monthly money for a contract that says if they can't fix it they will replace it. They only get 1 star because I had to enter one to write the review. Is Choice legit? Is the repair person on the level? After telling us Choice denied the claim, they emailed they could fix our heater for out-of-pocket money. I emailed "how much" and received a phone message to call this person directly, and was given a direct cell phone number, not the company number that Choice provided us. At the first visit, the repairman advised we NOT use the heater, unless we absolutely had to! And it is colder and colder. Is this Choice warranty company just a SCAMMER? NOTHING amazing about our experience with Choice and their contractor.

3 months ago

star star star star star_border

Derique Cannon Memphis, TN

I'm still cautious because of the time and effort it took to get information to help us make a decision regarding our first claim. It seemed they were withholding information.

3 months ago

star star star star_border star_border

Liz L. Palm Coast, FL

There are too many areas that were “sold”, as being covered by the warranty, which it turns out are not. They need to do a better job of explaining this all upfront, instead of the customer finding out when the repair is needed.

3 months ago

star star star star star

Beth Crum Ashburn, VA

My problem was a plumber not an electrician but when the electrician determined my issue , he sent a message to Choice to send a plumber asap Thanks

3 months ago

star star star star star

James

Daniel was very professional- friendly and patient, answering all questions. Called originally to inquire only and ended up subscribing. What a salesman!! Thank you James

3 months ago

star star star star star

Tracy Tertzagian Charlotte, NC

I filled out the form early morning and they had setup the appointment for 11:00! Very happy with how it went & who was recommended Advance was amazing! Thank you! Tracy

3 months ago

star star star star star_border

Terry Wentworth De Pere, WI

I have not heard back from anyone about the claim or if I am paying for the service or being reimbursed for anything. I'm still having issues with the boiler and they are coming out to look st it again.

3 months ago

star star_border star_border star_border star_border

Jeffrey Scott Meyer Pickerington, OH

I had a problem with my water heater. Choice Home Warranty said the repair man stated it had to do with the vent so they denied the claim. After discussing this with Choice Home Warranty and the repair man, the repair man did NOT say it was a problem with the vent but the leak was coming out of/from the water line. He updated his submission with Choice Home Warranty, but they never got back to me on the new diagnosis that was submitted so I had to pay for the repairs myself. The leak was getting worse and I did not have the time to wait for Choice Home Warranty to get back with me. I did not purchase a Home Warranty to have my claims denied and pay for repairs myself. This was a terrible experience.

3 months ago

star star star star star

Sarina Stevens Milford, UT

Choice Warranty has always been very easy to deal with and their claims process effortless. We have been enjoying there service for the last 3 years and plan to continue.

3 months ago

star star_border star_border star_border star_border

Ann Hopkins Steele, MO

In August of 2023 I filed a claim. I made several calls and finally in December 2023 a guy come out and looked at our dishwasher which had not worked since August. Two parts had died and they were no longer available, but yet we received another email with a repair date of January 27, 2024. A month away. After more calls and arguments yes you had one employee who was horrible, rude, told us he could give us $50 to cancel our plan which had 2 years left on it, finally hung up on us. We called back and the 2nd person after this person was pleasant and got us a couple hundred dollars for a new dishwasher. This will help pay for the installation. The cheapest Maytag dishwasher on sale right now is over $500. This warranty has been worthless. We are telling our friends to not get a Choice Home Warranty. Rude people! Cheap pay for products that can’t be repaired!!!

3 months ago

star star star star star

Ivan Geraskin

There are pluses and minuses. Pluses: having home warranty gives you some piece of mind. Minuses: it does not cover many many things which break in the house.

3 months ago

star star_border star_border star_border star_border

Joe Omaha, NE

Choice Warranty looked for 10 days for a company to fix my GEO Thermal Heater; they could not find a company to repair it in 10 days. I was, and still am discussed with them. I called them every couple of days during this entire process explaining that I live in Nebraska and it is cold in the winter time. I NEED MY GEO THERMAL HEATER REPAIRED. I stated that I could find a company to repair my unit. They reluctantly allowed me to find a company to repair my unit. I found a company and they repaired it; it took me 24 hours to get it repaired. This was part of a Reimbursement process that Choice Home Warranty uses when they cannot find a vendor to fix a covered unit. I paid for the company to repair my GEO Thermal Heater and Choice Home Warranty would them reimburse me for covered expenses, within the next 30 days, less the service fee. They sent me a reimbursement check in about 3 weeks which was $43.36 short of a complete reimbursement, less the service fee. I hire a service company like Choice Home Warranty to make repairs on items in my home, to make my life easy, and to get things repaired quickly and correctly. This was probably one of the WORST PROCESS THAT i HAVE EVER EXPERIENCED WITH HOME REPAIRS. I am truly disappointed with Choice Home Warranty and I am concerned that I have contracted with the wrong company to provide home warranty services in my area and on my home.

3 months ago

star star star star_border star_border

Barbian Metcalf Fraser, CO

Still waiting to have my plumbing problem resolved.. i do not want to find my own because its one of the main reasons i picked you guys.. so that i dont have to do the worrying about who to use and will it be covered.. i like that you guys call the techs and repairmen.. hopefully it will be taken care of soon.. Barbara Metcalf

3 months ago

star star star star star

Gaston Tavares, FL

Rapid attention to your claim, very courteous and polite service and technicians with knowledge and avid to answer your questions and doubts. Choice Home Warranty well done.

3 months ago

star star star star star_border

Matt Butt

I liked that they covered some of my washers replacement cost, I don't like that it takes up to 39 days to get a lowes gift card electronically. Lowe's sale on washing machines ends today. So meh.

3 months ago

star star star star star

Carnell Jones Jackson, MS

The service guys were so polite, helpful, professional and very knowledgeable of their job. They worked as expediently as possible. The service was top notch!

3 months ago

star star star star star

Ajit Shenoy Portland, OR

I was totally surprised at the quick turn around in getting my garbage disposal issue resolved. I am super happy and look forward for the continued service from CHW.

3 months ago

star star star star star_border

Margo Sabec Kaycee, WY

We filed one claim in 11/23. It took too long for Choice Home Warranty to send a technician. The technician was great but after 3 days Choice Home Warranty still hasn't approved the appliance replacement.

3 months ago

star star star star star

Sushil Singh

If you live in an old home, this is definitely worth. They cover everything I'm concerned most in my house and my experience with claims have been very smooth.

3 months ago

star star star_border star_border star_border

Keith Osburn

Claim for built in microwave, the cost of a replacement trim kit was not even considered because it is a countertop microwave that was mounted into my cabinets. To replace my microwave it’s going to be about $430 max I was offered was 249, leaving me to Pay close to $200, also if the $65 for the service fee is also considered, they really only paid $184 for a replacement.

3 months ago

star star star star star_border

Lisa Micheels Winston-Salem, NC

Choice is getting better with the technicians they offer, however, the increase in service call fee is a bit much, since you also increased the monthly rate. I am seriously considering whether to keep the warranty for 2024.

3 months ago

star star_border star_border star_border star_border

Theresa Braeuer Irving, TX

Would do zero stars but couldn't. Dryer on/off switch broke. They sent a tech out. $85 and he said it is not repairable. It is a 7.3 cu ft front load dryer. Choice came back and said they would give me $335 to buy a new dryer.....with a gift card to Lowes. Can't get a dryer for $335- let alone when I can only shop at one place. I appealed. Assigned a case manager who I was told would be my point of contact and would give me immediate assistance. I got an email with case manager name to set up a call for appeal. Call was with someone else. I explained the situation and they upped the offer for a gift card to $458 for Lowes. Still not enough to buy a comparable dryer (which is what they said they would replace) The guy I spoke to said that they only give what they would be able to buy it for at cost- like a home builder. I said, ok, then you buy it. He said- they can't do that. I said, well I need to talk to my husband first. We ended up buying a new dryer elsewhere where I could get it cheaper and a 30 month no interest deal. I sent the stuff to CHW asking to be reimbursed in a check instead of the card since I sent proof, I already bought it- 3 emails to my "case manager" who was to be my immediate contact. I heard nothing. So, I called his number- he never answered, and I got a female. I said I was calling my case manager. She said, oh, he must be busy, what can I do. I said again, I just would like reimbursed as I had to go buy a dryer- mind you this is also the week before Christmas since it took them a week from time of first claim, to get a tech out and give me the first offer- I needed a dryer as I had family coming. She proceeds to tell me they will only reimburse the first offer of $335. I expressed my great displeasure with that. If they were willing to give me $458 in a gift card, just reimburse me. She said no. So, I begrudgingly said, fine, then I'll take the gift card. She said, ok, it will take 10-15 business days to arrive. WTF? This is such a joke! Don't do it- RUN!

3 months ago

star star star star_border star_border

Paul McCaskell New Orleans, LA

They would rather pay more money to replace an item than to fix it. The only reason I can think of is because they do not expect you to be a return customer and they will not have to fix an appliance more than once since the new item will be under manufacturer warranty.

3 months ago

star star star star star

John Brady Phoenix, AZ

Called first, that they could come 3 hours earlier than expected. worked out for me. They came, were professional, they did a quick and great job, no mess, no fuss.

3 months ago

star star star star star

Kathy Collins Jacksonville, FL

What I liked about Choice Home Warranty is great customer service and the agent offered me a Wonderful first time customer discount. Thanks Choice Home Warranty.

3 months ago

star star star_border star_border star_border

Hmad

This company will tell you anything to get you signed up but what they don’t tell you is there isn’t too many service providers in the area will to to do the job for as little money as they are willing to pay. They don’t tell you that the replacement option when your appliance can’t be fix is they find the cheapest brand out there and then give you a e-card to Lowe’s for only 1/4 of what their cheapest appliance is. Doesn’t matter if yours is/was high end because they don’t care the cheapest is what they are will to pay for.

3 months ago Edited January 3, 2024

star star_border star_border star_border star_border

Larry Sisco Spring Hill, KS

I finally got my furnace fixed. CHW cost me an extra day due to not being able to find an "in network" technician, I was then authorized to find my own tech but needed to provide pictures of bad parts to receive pre-authorization which was not practical! The tech diagnosed the problem being a burned out heat exchanger and needed the burner replaced. I could either replace the furnace or replace the parts. Since the heat exchanger of my 18 year old furnace was still in warrantee, I chose the cheaper option of replacing parts if available. Parts came in and were replaced -- my furnace is now working properly. Since the tech (and me) did not want to tear the furnace apart before receiving the replacement parts I was unable to take pictures of damaged parts therefore unable to get proper pre-authorization. Because of not getting proper pre-authorization CHW not only cost my family an extra day without heat, they won't help with the finances!

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

6 months ago

check_circle

Verified Customer

star star star star star

Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

6 months ago

check_circle

Verified Customer

star star star star star

Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

6 months ago

check_circle

Verified Customer

star star star star star

Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

6 months ago

check_circle

Verified Customer

star star star star star

William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

6 months ago

check_circle

Verified Customer

star star star star star

Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

6 months ago

check_circle

Verified Customer

star star star star star_border

Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

6 months ago

check_circle

Verified Customer

star star star star star

Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

6 months ago

check_circle

Verified Customer

star star star star star

Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

6 months ago

check_circle

Verified Customer

star star star star star

Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

6 months ago

check_circle

Verified Customer

star star star star star

Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

6 months ago

check_circle

Verified Customer

star star star star star

Marina

I'm very, very happy. So far I haven't had any issues. I had my refrigerator repaired twice and an air conditioner repaired once.

6 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Casey

I need a new water heater and it cost me $75 for a guy to come look at it and then they wanted $1000 to replace it. So I couldn't understand what a warranty means. So I canceled my warranty. The first guy that showed up was fine, but very slow. Find another company. I got no service out of anybody.

6 months ago

check_circle

Verified Customer

star star star star star

Catherine

I’ve had a very positive, professional experience. In the main all of the technicians have been very good, pleasant and professional.

6 months ago

check_circle

Verified Customer

star star star star star

Carol Labarbera Miami, FL

Like that I can use the app to schedule a request and track it start to finish. Most service calls were on time and issue solved quickly.

6 months ago

check_circle

Verified Customer

star star star star star

Himanshu Katy, TX

It was easy to file a complaint online. The appointment was setup quickly and the plumber showed up on time and fixed the issue.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Sonya Columbus, OH

The service call amount is more than a couple of other companies that I have received quotes from. I should have been compensated for the charge because my issue with my dryer was not fixed which lead my to buy a new one.

6 months ago

check_circle

Verified Customer

star star star star star

Vicky Bossier City, LA

Very positive experience with the company who came to fix the electrical problem. Rockin W Repairs (Jeremy)and with Choice Warranty also.

6 months ago Edited October 11, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Twila Blue Springs, MO

I have been dealing with a leaky toilet for 3 months. Paid the device fee twice and when I called again to say it’s not fixed I was told someone would be out soon. I have not heard from any plumber I feel CHEE hires sub par people.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anita Perez San Antonio, TX

Not happy with their handling of a/c repairs…during the hottest summer days with a failing a/c, they insisted on requesting more and more evidence of faulty parts while our family was suffering with the heat. I finally asked the repairman for a new system, so that we could avoid further issues. They do not consider the customer’s overall health nor the possible effects of their irresponsibility. They want to avoid large expenses. In the meantime, the customer suffers!!!!!

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Las Vegas, NV

Poor customer service! Called in 2 related plumbing issues and rather than bundle them together had to double pay the same plumber since they wrote them up separately! Also not happy with sending me emails, two separate ones indicating that my claims was cancelled for not being available at the appointed time when we were there but no one showed up! Really!

6 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Rio Rancho, NM

It took weeks to get the repair scheduled on our swamp cooler-fortunately we were still able to use it during that time since we were having record high temperatures. Once scheduled, the repair person, Cody, was very friendly, knowledgeable, courteous and professional and took care of the problem for us.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Randy Las Vegas, NV

I have had Choice Home Warranty for many years with over 10 properties. They used to cover the claims with ease. Somehow the last 2 years, 9 out of 10 claims had been denied. The only time it was approved, it only covered a small portion of the entire cost. I have had the same plan coverage since day one and those denied claims were the same type of claims they used to approve before. Now they just go out of their way to deny everything. I wouldn't recommend Choice Home Warranty to anyone.

6 months ago