Name: Choice Home Warranty
Rating: 3.8

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Donn Wesley Chapel, FL

The repair service was very good and timely. The repair man was kind, courteous and quickly made repairs.

4 months ago

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Phil Jones

Excellent Customer Service and quality technicians I highly recommend Choice Home me Warranty to friends and family.

4 months ago

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byron justice Sugar Land, TX

The money saved with price we are very satisfied , and the company's chosen have done quality work.

4 months ago

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Chantee

I've only had like two claims to file, but every single one of them has been taken care of very diligently.

4 months ago

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Anonymous

I had a problem with my toilet - it was leaking. I called Choice Warranty and it took care of it the next day.

4 months ago

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Tom

About a month ago I lost my heat and they sent somebody over and they took care of it. They were very responsive.

4 months ago

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Lisa Chicago, IL

Fast service they came and assessed the problem and fixed it I am very pleased also very friendly service tech.

4 months ago

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Prasanth

My Dish washer gave me trouble couple of times.I got it fixed with just a copay of 65$ which was worth it.

4 months ago

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Joann Essex, MD

Delords was able to unclog the drain in the kitchen sink and garbage disposal, and replace the innards in my upstairs toilet in one visit

4 months ago

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A C Soddy-Daisy, TN

They do not have contracts with repair companies in my area. Which means I have to find a contractor and finance the repair for a couple of months until Choice reimburses me. This also required many phone calls to get a check cut.

4 months ago Edited December 20, 2023

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Michael New Berlin, WI

2 days after i submitted claim for leak under cabinet, a plumber was there to fix it. He was fast and courteous.

4 months ago

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Michael

Technician was very personable and knowledgeable. Figured out what was wrong with our furnace very quickly

4 months ago

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Brett C. Hall Wetumpka, AL

Choice Home Warranty operates like an underworld enterprise, taking policyholders' money while delivering nothing in return. We had a claim that this company ignored for over four months. They finally denied the claim. A second claim they also denied. Forget this company unless you want to throw your money away. P.S. I want to cancel my policy.

4 months ago Edited January 1, 2024

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Charron Bowie, MD

Don’t always use the best quality technicians. Also technicians often complain about the process when coordinating expenses with CHW. Also not very flexible for replacement cost options and proof od item.

4 months ago

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Joga Arjula

Everything, claim process, claim update and they cover everything and not like other home warranty providers..

4 months ago

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Joan

I have not gotten my furnace fixed yet. Repairman said he has not gotten approval to fix as of today 12/12/23. He came out 12/01/23 so I do not understand why this has not been approved as of yet

4 months ago

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David

In 2020, you replaced our HVAC system and saved us a ton of money. This year, I put in two claims and you couldn’t find anyone to send to us. That’s ridiculous. It’s why we pay you.

4 months ago

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Dolores West Branch, MI

This will be the third time I am leaving a review. Because I had a negative experience with your company and also the companies you use have negative thoughts about your company , it never seems to go through. This will be my final attempt to leave this review. If I could Leave a negative 1 I would.

4 months ago

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Julie Krumrine Richmond, VA

Our service guy was very thorough. He fixed our furnace and made sure our system was running properly.

4 months ago

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Karen Yancey Houston, TX

The response for service is great. Getting the gift card for the appliance replacement is another issue. I am still waiting to receive the credit from last month.

4 months ago

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Richard Tucker Uniondale, NY

I truly appreciate the technician who came out to service my dryer. He was very professional, knowledgeable, and courteous.

4 months ago

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Nick Bloomington, IN

Zero follow-up. Calls not returned when they are supposed to. Each new company rep. could not understand what the previous rep. was talking about so they would start all over with a new case file. Complete waste of time!!!

4 months ago

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Donna IA

Not worth the money!! I paid 1 full year for the premium warranty. $651. Now have appliances going out and. Choice won't honor what they promised. Took my money and that was that. There are other home warranty companies that offer more coverage, no 30 day wait and cheerfully honor their warranty.

4 months ago

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최인우 Lawrenceville, GA

Epic air technicians came and they fixed heating system. they are kind and I am satisfied they worked.

4 months ago

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Patricia Garland, TX

Did not take care of ou claim to replacer 17 year old washerthat youcould not get parts for. We texted you on Nov. 22 to cancel our warranty from your company. And told you not to take any. More payments from mybank(debit card). If you did anyway, please refund that to my debit card. If you don't, iwill pursue more complaints to BBB

4 months ago

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Jospeh Mineola, NY

One simple telephone call and an appointment is made for a qualified repairman to come to my home and repair the issue.

4 months ago

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Stephen Detroit, MI

I have been waiting nearly a month for repair to my fridge/freezer. A company contacted me and said they would be here between 3 - 8pm, they never showed up, I called them and they said they would call me back, they never did. So, currently, not so happy

4 months ago

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Robbie Mesquite, NV

He found the issue relatively quick and ordered part right away once approved. Hopefully, the part comes in this week.

4 months ago

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Mark Swann Sr Crown Point, IN

I like everything that happened that they even provided the service man to come do to work at my house

4 months ago

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Nicholas Scarafile

Needed emergency furnace replacement and claim denied due to no prior authorization! Upstate NY in October with temps in 20's and Choice wants me to sit and wait for them to give prior authorization. Despite all my documentation w Tech diagnosis and paid receipts, including cancelled checks but NO CONSIDERATION at all.....CLAIM CLOSED, SORRY!!!!!

4 months ago

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Colleen Schveder Elyria, OH

Our first experience with making a claim did not go well. They gave us an appointment time for a tech to come service our appliance, but never communicated that to the tech, so they never came. After several calls to their call center in India, we ended up having to do the "reimbursement option" and are still waiting for reimbursement.

4 months ago

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Bruce

They don't keep their word as far as repairing or replacing items. People get a warranty company to either repair the item or replace it. And they said they don't replace items, they want to kind of give you a cash settlement which is less than it costs to actually purchase it yourself and have it installed.

5 months ago

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Mark

I was waiting like 5 days for them to get a technician for my problem and I had to get my own technician. I'm waiting for the resolution of my claim and if it doesn't work, I'm going to cancel my subscription.

5 months ago

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Jerial

The quality of service if you were talking about when they come out to fix it, is good, but the only problem is it takes too long. I don't think it's great because half the time nothing is covered.

5 months ago

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Caren Fort Lauderdale, FL

Calvin was very knowledgeable and very persbumble and I wouldn't be happy to work with him again. He did a great job!

5 months ago

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Charles Cape Coral, FL

Fast response. Pleasant and helpful choice representative. Service person knowledgeable and helpful.

5 months ago

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John

Great customer service. It was excellent service. Repair of toilets was completed acceptably by the service man.

5 months ago

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Joan

The first time using it was good. Didn't have no problems, didn't have no issues. The people came on time.

5 months ago

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June

They are very competent and very alert to the fact that when you need something, they need to be right on it.

5 months ago

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Anonymous

Even though I had to deal with an automated system, the automated system's response time was perfect.

5 months ago

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Faye

I would use them again. They're timely and quick. They came in the next day and everything was done in the same day.

5 months ago

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Michael

I actively will tell anybody I know not to use Choice. They are the worst company. It took multiple calls to resolve any issue and sometimes it was also very difficult to understand the support staff. They didn't understand the issue and they were also not informative or understanding the contract.

5 months ago

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James Cedar Hill, TX

The initial responses to my claims are always timely, however, times are when the wait for service is longer than expected or desired.

5 months ago

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Mary San Antonio, TX

I believe that when we do get a contractor out for service and a claim is filed Choice has exclusions example my AC not distributing air to 2 rooms. Choice could’ve still approved what tge AC recommended. I will be canceling vm my plan

5 months ago

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Deborah Dallas, TX

You don't have tech for every job. I have been without a fridge since the 21 of October because you didn't approve a new one. I'm still waiting for parts for something that was repaired once. I have $7,000 injections that must be refrigerated. All my food is spoiled also. And you never repaired my septic tank.I am highly disappointed.

5 months ago

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bruce costic Middletown, NJ

The guy came out and fixed the dishwasher and microwave good job it's all about the money!!💰💰💰

5 months ago

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Vonnie

We had a rocky start but it got better as it went along. Customer service has improved tremendously!

5 months ago

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enoch white Columbus, OH

I am still waiting for service/ repair of the washer after three plus weeks. Incredible!!!! And I have the upgraded service! Incredible!!!! At this point you would think that I could receive a payment to assist in buying another washer to END THIS!!!!

5 months ago Edited November 27, 2023

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Keith

I was denied a claim because Choice could not provide an electrician, I had to find one on my own. Then the electrician did not fill out the proper information on the Choice claim website, they said they did, and Choice denied my claim!

5 months ago

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Linda Walter

Service service service! 9 out of 10 Service representatives have been Fantastic & extremely knowledgeable

5 months ago