Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Lisa

Whenever I had to make a claim or something, they've always been very helpful and everything just went smoothly.

5 months ago

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Eddie

The service has not been available when needed.

1 week ago

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Laura

Customer service is nonexistent. Amount paid is ridiculously low.

1 week ago

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Donnie Prentice

My issue was not an item covered in my coverage, which I wasn’t aware, and it was pushed through even though my description plainly indicated that it was a break from the freeze. I ended up paying a service fee where the claim should have been denied. My fault for not paying closer attention to my coverage details but bad customer service on Choice for not canceling the claim before it got to that point.

3 months ago

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IRENE MARCHIONE South Salem, NY

I signed up last May 2023 & my GE Profile Convection-Microwave oven stopped working (no more heat) right after New Years. So this was my first time using CHS & it is such a racket. The tech who came to declare it dead was very nice. He said he would notify the company I need to replace. I got an email stating I'm getting $191 in a Lowe's e gift card. Well no one EVER mentioned Lowe's or a gift card & I read through my contract & didn't see any explanation regarding this info. I put in to speak with a Case Manager. I received a very nice email to either call or set up a time to speak with this guy, Sean. I decided to call him, I put in his extension & this woman picks up instead. I ask for Sean & she says she can help me. Okay, not sure if Sean already had some idea of my issue but I told her my problem. I mentioned if I wanted to replace with the same model it would cost me $679 bc it is also a convection oven. So at this point I decide to replace with another GE model microwave only. I told her that $191 was just way to low. Then I complained that I don't shop at Lowe's & I have an Appliance store that I have dealt with for over 40yrs. She puts me on hold & comes back now saying "We can give you $300 on a Lowe's gift card OR take the $191 in a check. Do you people get a kick-back for only using Lowe's? Now what person is going to pick the lesser amount? I've been around for a long time & now I'm like okay I'll take the card! She says it will be sent by email in thirty days. I'm glad I didn't have a broken washing machine bc WHY does it take 30 days to help out the customer. What if they actually needed to depend on your company for help before the 30 days? (Yea, I found the 30 day thing in the tiny writing). So I was finished, I never got this person's name, I have no email stating the new agreement & all it says in my account is I'll get the ecard in 30 days? I would like to be able to verify this info but I really have nothing to go on. Too bad I'm paid in full for three years, bc I really don't feel CHW is interested in helping anybody. I'm giving one star bc I am getting something, albeit a Lowe's gift card.

3 months ago

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Jackie Dieterich Keller, TX

Did not cover repla c ing microwave door latch. They claimed it was nit due to normal wear and tear. This item was in house when I bought it 2 1/2 years ago. I have no way of knowing when it was installed but my use was normal.

3 months ago

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Erkan Borazanci Austin, TX

Well explained the options and benefits of the coverages. The charges associated with these options. Also friendly representative which his details were clear and good.

3 months ago

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Chad L New Cumberland, PA

Choice approved a new refrigerator which was great but failed to pay enough for a comparable one. First offer was $400 short and second was still $200 short which I took. Said they only pay based on capacity and "similar" features. I don't believe no ice maker and external water is similar to having them both in the model that broke. They didn't want to listen to the fact that I have one to choose from for the size space I have to get the external ice and water. You also only get Lowe's E-gift cards which you might wait 30 days for. If the refrigerator goes off sale, I will be out $700.

3 months ago

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Mark Kirchhoff Omaha, NE

Showed up on time. Polite. Professional. Diagnosed the problem efficiently. Communicated what they would be doing next clearly. Provided an anticipated timeline.

3 months ago

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Melanie L Becker Carrollton, TX

I'm not very familiar. This is the first time I filed a claim & wasn't really sure what to expect. The technician was very helpful & nice. I didn't know that we had to have our heating & a/c preventative maintenance serviced on our own. I thought Choice Warranty offered that. I learned something new!

3 months ago

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ellen stevens Columbia, SC

The technician reached out and told me what the process was. You have been sending emails to me with false information. The parts are on order and the tech will call me to schedule an appt. You are intervening where you’re not needed

3 months ago

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Aleem Khan

Prompt response. Technician responded promptly and carried out necessary repairs. Best thing I like about CHW is that there are no hidden charges.

3 months ago

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frances conroy-mack Clarksville, TN

I have had great service from Choice HomeWarranty. I have had reason to call on 4 occasions in the past 2 months and I receive the same great service each time.

3 months ago

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Pamela Williams Shreveport, LA

I appreciate the time the representative took to insure that being a choice customer will be better than before and I am looking forward to seeing what they have done

3 months ago

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Charles Mission Viejo, CA

We reported loud noises from our heater. Repairman came out, said it needed a part. A week later we were stood up for appt with NO phone call to cancel or reschedule. We found out they were a no-show because the part did not come in. The next week a different repairman came out with the part, and it was not the right part. He came back the next day with "the right part". He changed it out and the noise was just the same. He said he would have to inspect the heater further since that did not correct the loud noises, and that would require approval from Choice. The repair company emailed us afterwards that Choice had denied the claim. So after 1 month, nothing has changed, except for Choice collecting monthly money for a contract that says if they can't fix it they will replace it. They only get 1 star because I had to enter one to write the review. Is Choice legit? Is the repair person on the level? After telling us Choice denied the claim, they emailed they could fix our heater for out-of-pocket money. I emailed "how much" and received a phone message to call this person directly, and was given a direct cell phone number, not the company number that Choice provided us. At the first visit, the repairman advised we NOT use the heater, unless we absolutely had to! And it is colder and colder. Is this Choice warranty company just a SCAMMER? NOTHING amazing about our experience with Choice and their contractor.

3 months ago

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Derique Cannon Memphis, TN

I'm still cautious because of the time and effort it took to get information to help us make a decision regarding our first claim. It seemed they were withholding information.

3 months ago

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Liz L. Palm Coast, FL

There are too many areas that were “sold”, as being covered by the warranty, which it turns out are not. They need to do a better job of explaining this all upfront, instead of the customer finding out when the repair is needed.

3 months ago

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Beth Crum Ashburn, VA

My problem was a plumber not an electrician but when the electrician determined my issue , he sent a message to Choice to send a plumber asap Thanks

3 months ago

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James

Daniel was very professional- friendly and patient, answering all questions. Called originally to inquire only and ended up subscribing. What a salesman!! Thank you James

3 months ago

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Tracy Tertzagian Charlotte, NC

I filled out the form early morning and they had setup the appointment for 11:00! Very happy with how it went & who was recommended Advance was amazing! Thank you! Tracy

3 months ago

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Terry Wentworth De Pere, WI

I have not heard back from anyone about the claim or if I am paying for the service or being reimbursed for anything. I'm still having issues with the boiler and they are coming out to look st it again.

3 months ago

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Jeffrey Scott Meyer Pickerington, OH

I had a problem with my water heater. Choice Home Warranty said the repair man stated it had to do with the vent so they denied the claim. After discussing this with Choice Home Warranty and the repair man, the repair man did NOT say it was a problem with the vent but the leak was coming out of/from the water line. He updated his submission with Choice Home Warranty, but they never got back to me on the new diagnosis that was submitted so I had to pay for the repairs myself. The leak was getting worse and I did not have the time to wait for Choice Home Warranty to get back with me. I did not purchase a Home Warranty to have my claims denied and pay for repairs myself. This was a terrible experience.

3 months ago

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Sarina Stevens Milford, UT

Choice Warranty has always been very easy to deal with and their claims process effortless. We have been enjoying there service for the last 3 years and plan to continue.

3 months ago

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Ann Hopkins Steele, MO

In August of 2023 I filed a claim. I made several calls and finally in December 2023 a guy come out and looked at our dishwasher which had not worked since August. Two parts had died and they were no longer available, but yet we received another email with a repair date of January 27, 2024. A month away. After more calls and arguments yes you had one employee who was horrible, rude, told us he could give us $50 to cancel our plan which had 2 years left on it, finally hung up on us. We called back and the 2nd person after this person was pleasant and got us a couple hundred dollars for a new dishwasher. This will help pay for the installation. The cheapest Maytag dishwasher on sale right now is over $500. This warranty has been worthless. We are telling our friends to not get a Choice Home Warranty. Rude people! Cheap pay for products that can’t be repaired!!!

3 months ago

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Ivan Geraskin

There are pluses and minuses. Pluses: having home warranty gives you some piece of mind. Minuses: it does not cover many many things which break in the house.

3 months ago

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Joe Omaha, NE

Choice Warranty looked for 10 days for a company to fix my GEO Thermal Heater; they could not find a company to repair it in 10 days. I was, and still am discussed with them. I called them every couple of days during this entire process explaining that I live in Nebraska and it is cold in the winter time. I NEED MY GEO THERMAL HEATER REPAIRED. I stated that I could find a company to repair my unit. They reluctantly allowed me to find a company to repair my unit. I found a company and they repaired it; it took me 24 hours to get it repaired. This was part of a Reimbursement process that Choice Home Warranty uses when they cannot find a vendor to fix a covered unit. I paid for the company to repair my GEO Thermal Heater and Choice Home Warranty would them reimburse me for covered expenses, within the next 30 days, less the service fee. They sent me a reimbursement check in about 3 weeks which was $43.36 short of a complete reimbursement, less the service fee. I hire a service company like Choice Home Warranty to make repairs on items in my home, to make my life easy, and to get things repaired quickly and correctly. This was probably one of the WORST PROCESS THAT i HAVE EVER EXPERIENCED WITH HOME REPAIRS. I am truly disappointed with Choice Home Warranty and I am concerned that I have contracted with the wrong company to provide home warranty services in my area and on my home.

3 months ago

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Barbian Metcalf Fraser, CO

Still waiting to have my plumbing problem resolved.. i do not want to find my own because its one of the main reasons i picked you guys.. so that i dont have to do the worrying about who to use and will it be covered.. i like that you guys call the techs and repairmen.. hopefully it will be taken care of soon.. Barbara Metcalf

3 months ago

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Gaston Tavares, FL

Rapid attention to your claim, very courteous and polite service and technicians with knowledge and avid to answer your questions and doubts. Choice Home Warranty well done.

3 months ago

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Matt Butt

I liked that they covered some of my washers replacement cost, I don't like that it takes up to 39 days to get a lowes gift card electronically. Lowe's sale on washing machines ends today. So meh.

3 months ago

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Carnell Jones Jackson, MS

The service guys were so polite, helpful, professional and very knowledgeable of their job. They worked as expediently as possible. The service was top notch!

3 months ago

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Ajit Shenoy Portland, OR

I was totally surprised at the quick turn around in getting my garbage disposal issue resolved. I am super happy and look forward for the continued service from CHW.

3 months ago

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Margo Sabec Kaycee, WY

We filed one claim in 11/23. It took too long for Choice Home Warranty to send a technician. The technician was great but after 3 days Choice Home Warranty still hasn't approved the appliance replacement.

3 months ago

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Sushil Singh

If you live in an old home, this is definitely worth. They cover everything I'm concerned most in my house and my experience with claims have been very smooth.

3 months ago

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Keith Osburn

Claim for built in microwave, the cost of a replacement trim kit was not even considered because it is a countertop microwave that was mounted into my cabinets. To replace my microwave it’s going to be about $430 max I was offered was 249, leaving me to Pay close to $200, also if the $65 for the service fee is also considered, they really only paid $184 for a replacement.

3 months ago

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Lisa Micheels Winston-Salem, NC

Choice is getting better with the technicians they offer, however, the increase in service call fee is a bit much, since you also increased the monthly rate. I am seriously considering whether to keep the warranty for 2024.

3 months ago

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Theresa Braeuer Irving, TX

Would do zero stars but couldn't. Dryer on/off switch broke. They sent a tech out. $85 and he said it is not repairable. It is a 7.3 cu ft front load dryer. Choice came back and said they would give me $335 to buy a new dryer.....with a gift card to Lowes. Can't get a dryer for $335- let alone when I can only shop at one place. I appealed. Assigned a case manager who I was told would be my point of contact and would give me immediate assistance. I got an email with case manager name to set up a call for appeal. Call was with someone else. I explained the situation and they upped the offer for a gift card to $458 for Lowes. Still not enough to buy a comparable dryer (which is what they said they would replace) The guy I spoke to said that they only give what they would be able to buy it for at cost- like a home builder. I said, ok, then you buy it. He said- they can't do that. I said, well I need to talk to my husband first. We ended up buying a new dryer elsewhere where I could get it cheaper and a 30 month no interest deal. I sent the stuff to CHW asking to be reimbursed in a check instead of the card since I sent proof, I already bought it- 3 emails to my "case manager" who was to be my immediate contact. I heard nothing. So, I called his number- he never answered, and I got a female. I said I was calling my case manager. She said, oh, he must be busy, what can I do. I said again, I just would like reimbursed as I had to go buy a dryer- mind you this is also the week before Christmas since it took them a week from time of first claim, to get a tech out and give me the first offer- I needed a dryer as I had family coming. She proceeds to tell me they will only reimburse the first offer of $335. I expressed my great displeasure with that. If they were willing to give me $458 in a gift card, just reimburse me. She said no. So, I begrudgingly said, fine, then I'll take the gift card. She said, ok, it will take 10-15 business days to arrive. WTF? This is such a joke! Don't do it- RUN!

3 months ago

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PGN Property Group Baltimore, MD

Had a bad experience with my last claim request. Contractor went to wrong home and input my information and choice denied and closed the claim even though no one came to my house. I spent too much time trying to fix this with both the contractor and choice and gave up because I had no more energy. Get it together!!!

6 months ago

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John FL

I am not happy with choice warranty. Very slow to respond to messages sent via e-mail or phone. Took 3 days to respond to a request for service of heating/air conditioning system issue. Got a response that they were trying to locate a repair service. Ended up calling a company to come out. Their man called 4 days later. Choice Home Warranty has very poor communication skills. Now looking for a warranty service with a better track record.

6 months ago

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Louis Arvada, CO

I waited six weeks to find out my washer couldn't be repaired. I'm still waiting for the $343.00 Lowe's gift card, which I won't receive until Nov. 14th; not enough for a new washer. They are $900.00 to 1200.00 dollars.

6 months ago Edited October 24, 2023

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roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

6 months ago

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Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

6 months ago

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Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

6 months ago

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Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

6 months ago

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William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

6 months ago

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Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

6 months ago

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Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

6 months ago

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Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

6 months ago

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Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

6 months ago

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Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

6 months ago

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Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

6 months ago