Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Dakota Dallas, TX

Feels like a scam. Wait weeks, if not months for someone to come. Half the time got to fix the issue myself. Got to put in a request more than once most of the time. *** Im paying for a service that inly extends and complicates the problems it is supposed to lessen/eliminate

4 months ago

check_circle

Verified Customer

star star star star star

Kathleen Melbourne, FL

CHW was very responsive to our needs. Problem was fixed in a timely manner and the contractor's follow-up was great!

4 months ago

check_circle

Verified Customer

star star star star star

Jane Houston, TX

The people I speak to when I have an issue are very friendly and helpful and they send someone out really quickly.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Don Saint Simons Island, GA

The contract company sent to repair my dishwasher was professional and friendly. Efficient in diagnosing the problem and repairing it. I would recommend this technician and company to anyone.

4 months ago

check_circle

Verified Customer

star star star star star

Raymond Warner Robins, GA

Send them an email what needed to be fixed and someone was there within a couple hours. Fixed the problem right away!

4 months ago

check_circle

Verified Customer

star star star star star

Donald Bakersfield, CA

The first tech messed up the repair two times. Choice agreed to send out a different company and it was fixed properly.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

James Fuquay-Varina, NC

It was not explained to me what was actually required to correct the problem, then Choice wanted me to pay the majority of the replacement. In addition, they could nit tell me what the replacement was.

4 months ago

check_circle

Verified Customer

star star star star star

Donn Wesley Chapel, FL

The repair service was very good and timely. The repair man was kind, courteous and quickly made repairs.

4 months ago

check_circle

Verified Customer

star star star star star

Phil Jones

Excellent Customer Service and quality technicians I highly recommend Choice Home me Warranty to friends and family.

4 months ago

check_circle

Verified Customer

star star star star star

byron justice Sugar Land, TX

The money saved with price we are very satisfied , and the company's chosen have done quality work.

4 months ago

check_circle

Verified Customer

star star star star star

Chantee

I've only had like two claims to file, but every single one of them has been taken care of very diligently.

4 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I had a problem with my toilet - it was leaking. I called Choice Warranty and it took care of it the next day.

4 months ago

check_circle

Verified Customer

star star star star star

Tom

About a month ago I lost my heat and they sent somebody over and they took care of it. They were very responsive.

4 months ago

check_circle

Verified Customer

star star star star star

Lisa Chicago, IL

Fast service they came and assessed the problem and fixed it I am very pleased also very friendly service tech.

5 months ago

check_circle

Verified Customer

star star star star star

Prasanth

My Dish washer gave me trouble couple of times.I got it fixed with just a copay of 65$ which was worth it.

5 months ago

check_circle

Verified Customer

star star star star star_border

Joann Essex, MD

Delords was able to unclog the drain in the kitchen sink and garbage disposal, and replace the innards in my upstairs toilet in one visit

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

A C Soddy-Daisy, TN

They do not have contracts with repair companies in my area. Which means I have to find a contractor and finance the repair for a couple of months until Choice reimburses me. This also required many phone calls to get a check cut.

5 months ago Edited December 20, 2023

check_circle

Verified Customer

star star star star star

Michael New Berlin, WI

2 days after i submitted claim for leak under cabinet, a plumber was there to fix it. He was fast and courteous.

5 months ago

check_circle

Verified Customer

star star star star star

Michael

Technician was very personable and knowledgeable. Figured out what was wrong with our furnace very quickly

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brett C. Hall Wetumpka, AL

Choice Home Warranty operates like an underworld enterprise, taking policyholders' money while delivering nothing in return. We had a claim that this company ignored for over four months. They finally denied the claim. A second claim they also denied. Forget this company unless you want to throw your money away. P.S. I want to cancel my policy.

5 months ago Edited January 1, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Charron Bowie, MD

Don’t always use the best quality technicians. Also technicians often complain about the process when coordinating expenses with CHW. Also not very flexible for replacement cost options and proof od item.

5 months ago

check_circle

Verified Customer

star star star star star

Joga Arjula

Everything, claim process, claim update and they cover everything and not like other home warranty providers..

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Joan

I have not gotten my furnace fixed yet. Repairman said he has not gotten approval to fix as of today 12/12/23. He came out 12/01/23 so I do not understand why this has not been approved as of yet

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

David

In 2020, you replaced our HVAC system and saved us a ton of money. This year, I put in two claims and you couldn’t find anyone to send to us. That’s ridiculous. It’s why we pay you.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dolores West Branch, MI

This will be the third time I am leaving a review. Because I had a negative experience with your company and also the companies you use have negative thoughts about your company , it never seems to go through. This will be my final attempt to leave this review. If I could Leave a negative 1 I would.

5 months ago

check_circle

Verified Customer

star star star star star

Julie Krumrine Richmond, VA

Our service guy was very thorough. He fixed our furnace and made sure our system was running properly.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Karen Yancey Houston, TX

The response for service is great. Getting the gift card for the appliance replacement is another issue. I am still waiting to receive the credit from last month.

5 months ago

check_circle

Verified Customer

star star star star star_border

Richard Tucker Uniondale, NY

I truly appreciate the technician who came out to service my dryer. He was very professional, knowledgeable, and courteous.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nick Bloomington, IN

Zero follow-up. Calls not returned when they are supposed to. Each new company rep. could not understand what the previous rep. was talking about so they would start all over with a new case file. Complete waste of time!!!

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna IA

Not worth the money!! I paid 1 full year for the premium warranty. $651. Now have appliances going out and. Choice won't honor what they promised. Took my money and that was that. There are other home warranty companies that offer more coverage, no 30 day wait and cheerfully honor their warranty.

5 months ago

check_circle

Verified Customer

star star star star star

최인우 Lawrenceville, GA

Epic air technicians came and they fixed heating system. they are kind and I am satisfied they worked.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patricia Garland, TX

Did not take care of ou claim to replacer 17 year old washerthat youcould not get parts for. We texted you on Nov. 22 to cancel our warranty from your company. And told you not to take any. More payments from mybank(debit card). If you did anyway, please refund that to my debit card. If you don't, iwill pursue more complaints to BBB

5 months ago

check_circle

Verified Customer

star star star star star

Jospeh Mineola, NY

One simple telephone call and an appointment is made for a qualified repairman to come to my home and repair the issue.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephen Detroit, MI

I have been waiting nearly a month for repair to my fridge/freezer. A company contacted me and said they would be here between 3 - 8pm, they never showed up, I called them and they said they would call me back, they never did. So, currently, not so happy

5 months ago

check_circle

Verified Customer

star star star star star

Robbie Mesquite, NV

He found the issue relatively quick and ordered part right away once approved. Hopefully, the part comes in this week.

5 months ago

check_circle

Verified Customer

star star star star star

Mark Swann Sr Crown Point, IN

I like everything that happened that they even provided the service man to come do to work at my house

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicholas Scarafile

Needed emergency furnace replacement and claim denied due to no prior authorization! Upstate NY in October with temps in 20's and Choice wants me to sit and wait for them to give prior authorization. Despite all my documentation w Tech diagnosis and paid receipts, including cancelled checks but NO CONSIDERATION at all.....CLAIM CLOSED, SORRY!!!!!

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Colleen Schveder Elyria, OH

Our first experience with making a claim did not go well. They gave us an appointment time for a tech to come service our appliance, but never communicated that to the tech, so they never came. After several calls to their call center in India, we ended up having to do the "reimbursement option" and are still waiting for reimbursement.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bruce

They don't keep their word as far as repairing or replacing items. People get a warranty company to either repair the item or replace it. And they said they don't replace items, they want to kind of give you a cash settlement which is less than it costs to actually purchase it yourself and have it installed.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Mark

I was waiting like 5 days for them to get a technician for my problem and I had to get my own technician. I'm waiting for the resolution of my claim and if it doesn't work, I'm going to cancel my subscription.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jerial

The quality of service if you were talking about when they come out to fix it, is good, but the only problem is it takes too long. I don't think it's great because half the time nothing is covered.

5 months ago

check_circle

Verified Customer

star star star star star

Caren Fort Lauderdale, FL

Calvin was very knowledgeable and very persbumble and I wouldn't be happy to work with him again. He did a great job!

5 months ago

check_circle

Verified Customer

star star star star star

Charles Cape Coral, FL

Fast response. Pleasant and helpful choice representative. Service person knowledgeable and helpful.

5 months ago

star star star star star

Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

1 month ago

star star star star star

Prince Washington, DC

The tec was there before the expected time explained everything as he checked. Was very willing to explain again if I didn’t understand. Also a very pleasant person

3 months ago

star star star star_border star_border

James Londonderry, NH

I'm really disappointed in its services I called with a problem and it took 3 days to get back to me. by then I had spent 3,000 dollars to get it repaired. when I called they canceled my policy from 6 years to 3 and sent me a 1000.00 check. really not satisfied with their service.

3 months ago

star star star_border star_border star_border

Nykeia Harris Hathaway Pines, CA

I was very displeased with Albert deducting the full amount when we agreed upon a 4-month installment plan. To date, I have not received an apology from him for his carelessness and neglect. Please stay on the phone and confirm the correct amount is being withdrawn from your account. I usually don’t write poor reviews like this but this is more of a warning for prospect customers.

3 months ago

star star_border star_border star_border star_border

Aralena Haynes Charlotte, NC

Process takes too long for important emergency work orders (heat went out and it's 35 degrees and I have two kids under 3 year old). Call center has terrible communication. If I wanted to hear scripts I would read their FAQ's. I was told a case manager would be assigned in 4 hours - it's been 15 hours. Not my fault the call center does not know the difference between telling me 4 hours vs 4 business hours (Internal Issue) BUT WAIT website says it's 24/7 ...... more on that later . Been without heat for too long, if I would go through the technician and cut out this middle man (Choice Warranty), same day service would have been done. I wanted a breakdown of the uncovered charges they want me to handle - took too long for them to come up with something. I had to go through multiple call center reps. I was then told if I wanted to discuss I would have to wait 24 hours which would put my work order on hold, mind you I have no heat. 24/7 service from choice home warranty? - be careful with that play on words because if you need a case manager or the purchasing department to actually process your order - their hours are completely different. Approved claims - careful because approved does not mean fully approved

3 months ago

star star_border star_border star_border star_border

Carrie Bruce Houston, TX

The employees here are rude and they suck.. I had a plumbing issue in November that the tech came out on 3 different occasions to fix my shower valve but he could not get the screw out so he had to break the casing. I was told I had to pay for this so I was going to cancel my service. The rep saved the relationship but did not tell me I had to pay 85.00 again for the same service so I called back 2 days later and the service was 10 times worse. I got hung up on twice with no callback. The new MANAGER stated that when I was speaking with rep I asked to close account and she asked me to hold on. I thought she was checking on a resolution but instead she said ok your account has been closed effective immediately (I’m sure by the manager that was listening in the phone ) told her to do it. I said ok and hung up because I was in an ofc full of people. . She said well because you said “ok” we cannot reopen!!! So they just leave you broken and don’t care!!! Lousy company DONT USE THEM!!!!

3 months ago

star star_border star_border star_border star_border

Kathleen Gray Oxford, WI

1. Contract said replace appliance when it cannot be repaired, did not, all I received was a gift certificate from Lowe's and I had to pay the other $300.00 to get a new appliance, couldn't even pick out my choice of store to buy from. 2. Had to prove that I cleaned and maintained my dishwasher prior to any discussion on replacement. 3. Took months in order to get the replacement. 3. Paid over $1000.00 for the contract and only had used it once I believe for a replacement, I paid a service fee to fix other issues. 4. Never once did I over use this warranty. 5. Had another home I paid another price for the warranty and used it for my AC and was denied because it was rusted!!!!! Excuse me the AC is out doors where things rust! 6. Nothing but a headache with your company and by what I was told by other people, you do this all the time. 7. I overpaid for a warranty that never did what I was told it would do.

3 months ago Edited March 14, 2024