Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Sydnea Sun City, AZ

My daughter had it and was satisfied with it, so I decided to get it to. They came and helped right away with my warranty for my refrigerator. They were very concerned about my problem and saw to it that someone came right away.

4 years ago

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Kenneth Ft. Washington, MD

I used my warranty recently. I needed a plumber to come out and take a look and they sent someone out within a day. I've never had a problem with the contractor that they did not do the work. That's one of the reasons I left my old home warranty company because of the quality of the contractors to not do the work.

4 years ago

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Crystal Dallas, OR

The service was prompt and we were kept informed by choice throughout the whole process. The company they choose was here promptly and assessed the situation quickly and was able to get the necessary parts and get it fixed and I I would say they they went the extra mile to to make that happen.

4 years ago

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Lulu Shreveport, LA

I just used it on my air conditioner. They sent someone out that day. I had a bad experience with one of the technicians and I called them and told them that and they took care of it. They haven't sent him back out to my house.

4 years ago

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Gene Baytown, TX

I had to use them recently. They sent me an email confirmation and within 24 hours I had a notice from the contractor. They came out the next day. I've had no problems with them. One of the best companies I've had. They've always been very responsive and helpful.

4 years ago

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Carol BW

I sincerely believe and think that Choice Home Warranty is an excellent, top of the line choice when it comes to choosing a home warranty company. But I would like for CHW to do extensive background checks on the companies that they are recommending to their clients. Some theses companies have very poor reviews and customer service. As far as rating CHW, I would like to rate them a 4, it could be a 5, but if CHW clean-up the acts of the companies that they recommend, then it becomes a 5 in my opinion.

4 years ago Edited January 10, 2024

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Terri C. Goodyear, AZ

Prompt service registering the claim, setting an appointment, reviewing the estimate for repair and authorizing the repair to be completed. The quality and proffesionalism of the company completing the diagnosis and repair of the appliance under warranty.

4 years ago

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Justin

I've had both American Home Warranty and Sear's but I had a bad experience with American so I switched to Sears but they stared going under so I choose Choice because it seemed like a good package and it was a three year contract so I wouldn't have to renew every year. Nothing is breaking but I paid all this money so it feels like they are winning. I had to use my warranty to cover my AC unit and it turns out that wasn't even covered. I feel like everything I thought was covered turns out to not bee covered. I still have two more years so it is possible that something will break that is covered.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 11th, 2019

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Teresa

I've already used 3 times and in all the situations, I've had somebody sent right out right away and they were able to repair or replace it. Everybody that's ever come out to look at a problem has been very nice and professional.

4 years ago

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Sharon

The microwave went out and it couldn't be fixed so they said they would give me a check but it has been close to a month now. Other than that it has been good, they send somebody out to get back to you right away and let you know whether they are going to replace it or have it fixed.

4 years ago

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Sandra Spring, TX

Very reasonably priced and get someone out immediately. Their service is wonderful. They act promptly and follow up with appointments and keep in contact with me on every move. I did not have a good experience with other home warranty company but they are responsible and the service is wonderful.

4 years ago

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Michael Union, KY

I was looking for a company I could trust to help me deal with problems and I have a fixed income and they were number one. I've only had one problem which fortunately my neighbor was able to help me out with but the call lady was very receptive when I called to cancel and they were going to send someone to fix it.

4 years ago

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Lina Richmond, VA

They did what they're supposed to do. They call me back right way and they check in on me. I'm still waiting on my response but they're checking in on me. My oven and microwave gave out a month ago and they sent someone to take care of it but they had to replace the microwave so they're taking care of it.

4 years ago

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Michael Flint, MI

I was pretty skeptical at first but all the technician have done the job properly and are accommodating. I went online and the next day the technician showed up. It's been a good value for me and I'm pleased with the results.

4 years ago

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Anonymous Anchorage, AK

I think the price of the warranty it okay but it could be a little bit lower. Sometimes the claim time will take a little bit longer when you're in an emergency but most of the time it is okay. I had to pay out of pocket when I had a plumbing issue and I couldn't wait the 48 hours. Generally speaking the technicians I got have worked out with good quality. I appreciate that.

4 years ago

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Melissa Las Vegas, NV

Personally I think they have been great. I always have a good experience. Anytime we file a claim, they are very quick to respond and in most cases the repair company is able to come quickly. If they're not able to repair it, they replace it.

4 years ago

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Patty Baton Rouge, LA

Choice was on a list of things seniors should have. I've only used them once but they handled it promptly and efficiently with no hassle. The one thing I will say is I get tired of the daily emails asking me to join when I'm already a member.

4 years ago

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Allan Henderson, NV

I've had them more the 10 years and I've been satisfied with their service. They are very attentive. Just a couple weeks ago there was a problem with the plumbing and the pool pump. I had to call them twice in a day and both issues were resolved within 3 days. The do the work as fast as they can as best as they can.

4 years ago

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Robert Cordova, TN

My air went out and I put in a claim. Within 30 minutes a technician was scheduled for the next day. They are friendly, they are professional and they take time to relate to the customer. The provide some of the best technicians.

4 years ago

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Sheryl

When no one from CHW list of service providers called me to set appointment, within three days I I was able to find my own service provider who was excellant . I appreciate being able to do that , even though it has been almost a month I am confident I will be reimbursed BY CHW

4 years ago

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Rosemary Schlesinger

To make this short and sweet, we had a problem with our refrigerator. I called Choice. They sent an excellent serviceman who was very good. He had to order a part and the next day, he came with the part and fixed the problem. I only had to pay my deductible. Honestly, I was very pleased.

4 years ago

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Frank turco Phoenix, AZ

Very disappointed in last two experiences with AC repair service. Choice sent a company in first case that canceled six scheduled appointments and it took several weeks before they finally showed up. Then we had to wait another week before they got a needed part and returned to make the repair. The second experience is on going and also involves an ZC issue. I used a Choice company to perform my twice a year tune up on my AC and the tech found two issues that needed to be repaired. I immediately filed a claim and requested that the company that found the proble be allowed to make the repairs. The next day Choice assigned the job to another company to do the work. I requested that the decision be reconsidered, but was turned down. Now I have to wait for the second company to come out and do the work. Not very happy with Choice right now.

4 years ago Edited January 10, 2024

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Ida Torrez

They do a great job. They treat me like I''m their most important client. I file a claim that morning and by mid morning they have an appointment set up for a service repair. Awesome people. Awesome company. I refer them to my family and my friends.

4 years ago

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Roberto Casa Grande, AZ

Really good warranty. Customer service and everything was really good and whoever we talked to took the time to explain it. They are really helpful and polite. I think it's a little too expensive but that's my only complaint.

4 years ago

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Grace Essex, MD

Choice is a little less expensive than American Home Shield, who I was formerly with, and I wanted to save some money. The response time was not as good as American when I requested service. I tried to get a mechanic out here to service my clothes dryer but he forgot to come so they had to reschedule a different one and then I had to wait for parts. When I complained about the situation, they did try to rectify the situation. I'll see how things go and I might go back to American Home Shield.

4 years ago

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Ronald Philadelphia, PA

Been with them seven or eight years now and they seem to take care of everything. When I have a problem, I call them and they get back to me within a half an hour with a name. Most of the time the people they send are good, though every once in a while they send somebody where I know more about what they're doing then they do and I tell them to leave and call Choice to tell them to send somebody else.

4 years ago

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Frances Detroit, MI

I love the program and look forward to being a long term customer. They respond quickly and resolve everything quickly. I was having problems with my air conditioning and they told me they would schedule someone to come out on Wednesday but that didn't happen, they came out earlier. I was very pleased that they got to me right away.

4 years ago

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Nancy Smithville, MO

We needed to use our warranty on our dishwasher, refrigerator, and our hot water heater. They came out and did a thorough job fixing them all. They've been very prompt very courteous very friendly and their warranty works perfectly.

4 years ago

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Hunter And Amanda

Great customer service. Good price. I've been a customer with them for over 10 years. Very reliable, easy to use, I like everything about them. My garbage disposal went out. They sent someone over right away. They couldn't fix it so it was replaced. It got done in a timely manner.

4 years ago

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Richard Maryville, TN

Very responsive each time I've called. They email me when someone is on the way. My AC wasn't working properly I called choice they got a guy out 3 different times and it got fixed. Another time my heat exchange needed to be replaced and they sent someone out right away.

4 years ago

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Suzanne Charlotte, NC

Just recently I had to use them for an HVAC issue and they were quick to respond quick to schedule and stayed on top of the contractor that they sent out. Overall it was a positive experience. They were very responsive and helpful.

4 years ago

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Pauls Shelby, NC

Our other home warranty company kept going up and up in price and we couldn't afford it anymore. We heard very good things about choice. They are very polite they let you know what's going every step of the way and they have good customer service because they check up after the job is done.

4 years ago

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Mary Centerton, AR

I've only used choice once. The technician came out the very next day he fixed what was wrong. They send people out who know what they are doing and the people on the phone are very polite and professional. I was very pleased and they had a senior special going on.

4 years ago

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Theresa

They cover a lot more appliances than any other company. I needed to use the warranty for my washer, dryer, and plumbing. They came out and continued to come out until the job was finished. They send out professional people and email quickly and call you to follow up.

4 years ago

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Joan The Colony, TX

They usually get a hold of somebody for me to help me with my problem real fast. This last time I called I notified them on the Wednesday night and by Friday I had somebody here working on it. Very good service they help a lot.

4 years ago

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Terry Roland, OK

Best in the business I think. I've used them a couple times one time they were there the next day another time they were there two days later putting a new dishwasher in. I've been happy with their service. They always are on time when you call them.

4 years ago

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Eileen Boca Raton, FL

Pretty proficient and responsive. It's normally about 2 days for returns and what not. My dishwasher stopped working and I called. A week later a new part was installed. The technician was excellent it just took time to get the part in.

4 years ago

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Frances

When I call them to file a claim I usually have a response in about an hour or less. The representative they send out to do work are always very competent. Most recently I had a plumbing issue. They sent someone out to repair it but the same problem recurred. They sent someone back out the next day and the problem was fixed.

4 years ago

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Patty Glendale, AZ

The last time I used my warranty, it took a couple of days to get someone out and another day for him to come back to fix the problem. They have always been able to get a technical out to fix the problems I've had. They always return me call.

4 years ago

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Phillip Buckeye, AZ

I trust them because they are always there. They are always in communication with you. Two weeks ago and AC broke and I called them and they could find a technician to come out right away so they told me they would take care of it and that's what happened.

4 years ago

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Lisa Knoxville, TN

Every time I call with an issue, they are right on it and usually somebody is out within a couple of days and take care of the problem and they have good customer service and good people coming out to take care of the problem.

4 years ago

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Joe

They come on time immediately. They are fair. The guy who signed the contract said everything was covered but when the water heater went out and they said they don't cover it yet but they were kind enough to look over my contract and they gave me a check for the amount of money.

4 years ago

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Anonymous Wylie, TX

For a single woman, who can't do all this stuff on her own, which I am right now, I would suggest it. They gave me a better deal than the other company I had. There was a time when my AC unit wasn't working properly and the AC guy came and it didn't work so I had to pay two hundred dollars to replace a couple of long pipes and now it works. I hope more stuff gets covered.

4 years ago

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Joan Atlanta, GA

So far they've done what they said they were going to do. The service they offer is better than the other company who screwed me around. They are always available and easy to get in touch with. If I have a question, somebody is there to answer it. My air conditioning quit working and I was able to get somebody out the next day. I like the price.

4 years ago

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Monica

There is a quick response time and quick appointment times. I had a plumbing leak so I reached out online to submit a claim at about seven o'clock at night and received an appointment confirmation for the next day at three o'clock.

4 years ago

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John Lancaster, SC

My daughter is realtor and she is the one who mentioned Choice Home Warranty to m. Every time I call, they are very receptive and knowledgeable. The repairman they sent was professional and I was very satisfied with his work.

4 years ago

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Kenneth Sierra Vista, AZ

I like the product. My air conditioning went out and unfortunately, I had to wait until Monday but once they did that, they were very efficient. They respond quickly when I have questions. I think the premium is competitive with other companies.

4 years ago

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Mary Lou

Choice is more reasonable than some other of them that are out there on the market. I am pleased with them. They send people right away to get the problem fixed. They were knowledgeable, friendly, easy to contact, and helpful.

4 years ago

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Jeff And Colleen Friendswood, TX

They were recommended by the title company and they also seem to have the best coverage. We have had to use it twice so fat and they have sent someone out within twenty four hours to cover everything. They are pretty responsive and it is very easy to schedule service.

4 years ago

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Victor Dallas, TX

They offered me a low deductible when I registered with them. The young lady I worked with to get the account was very helpful and very informative. When I used Choice, the person was knowledgeable and he knew exactly what to go and he had the right replacement part with him.

4 years ago