Name: Choice Home Warranty
Rating: 3.8

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Anonymous

I've used it twice and they did what they were supposed to do. I just thought it could be a little quicker. I was without a furnace for thirty some hours. I know it was a Sunday when it broke, but I thought, well maybe they could find someone to come out on Sunday and look at it.

4 years ago

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Carla

Several instances they were not able to help me with the issues I had. My air conditioning was leaking water and they sent people that could not resolve the problem and instead of sending of sending me air conditioning people they were sending me a plumber and when I needed a plumber, they were sending me air conditioning people and I was going back and forth and paying forty five dollars each time. People could not understand it was just a pipe that was blocked and somebody needed to put a stick in there and fix it. They send technicians that are not well qualified to do the job and I ended up paying twice.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 3rd, 2020

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Veronica Scott

The company is fast and efficient. There is no delay in between the call and the scheduling. I have made 2 service calls and both were handled expeditiously. I am satisfied with the way Choice Warranty has treated me as a customer.

4 years ago

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Celia Jacksonville, FL

Garbage disposal started making an clacking sound, time for Choice! Easy to make a claim, appt set! Well we'll see what happens with the service call but I've been using choice for years and whoever they send seems to do a great job! I guess I can say, to be continued...

4 years ago Edited January 10, 2024

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Alice

They are very prompt. They call me right back and usually get an appointment back right away. They only thing I was disappointed about is that my AC heat pump went out and they said that the compressor was not covered. In the end the did give me $500 towards it but it did cost me over $2,000. Another time my garage door wasn't working and they came and fixed it. The service man was very prompt.

4 years ago

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Pat

I have had great experience with this company. The service has been excellent and the technicians that have been sent have been excellent. They come in, they're very professional they clean up after themselves. Just excellent service the pricing is good.

4 years ago

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anonymous

They want you to file the claim online and it's hard for me to do stuff online. I think they need to be a little more understanding of that. I used my warranty for my air conditioning and the people that choice sent me walked off the job. I never got a bill, they told me they'd get back with me in a couple of days and I when I called I just got voicemail. I was never followed up with by choice warranty even. They usually follow with an email or questionnaire.

4 years ago

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Mansoora

I have a recent claim and it has been several months and it hasn't been resolved. There has been a huge gap in between the time when I email them and the response I get. My water heater stopped working and a plumber was sent to fix it. He tried to fix the problem but he had to order a part. He came back after several days and replaced the part but the problem was not solved. I was assigned a claim representative that responds very slowly. She gave me the phone number of the same plumber. He came out again. He tried to fix another part. He said it is the boiler that needs to be changed but he's going to try his best to fix it without changing the boiler. This was the only time I had this problem most of the time they are pretty prompt.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Vanessa

I like that I have someone to go to and I don't have to search for a handyman if I've got an issue. I've had a couple of issues nothing major. One time I expected my AC to be covered but they denied coverage. There have been times I've needed assistance and they've got somebody right out. They respond quickly but a couple of the people that have come out maybe they weren't vetted but they weren't up to par.

4 years ago

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Thomas

You guys have been very good most of the time. There was one-time last year but I understand that you change the policy a little bit and I had a heater go out I had you guys come out look at the heater and they said it had a faulty gas line. Unfortunately, that component in the heater wasn’t covered. That was the only issue I have ever had.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Glenda

I got up on a Sunday morning and realized my heater wasn't working. Choice answered my call timely and said they had a service man in the area that would be in contact. He called me within an hour and came the same day. It was awesome. They were professional. I was surprised how quick it was.

4 years ago

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Diane Lexington, SC

I like everything about Choice Home Warranty. They're a good company to work with. I have recommended them to several of my family members. I've had several issues since I have become a customer and I don't have to be on the phone very long and they take care of the issues right then.

4 years ago

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Anonymous Hollywood, FL

Choice Home is a reliable company and I've had no issues so far. The price is reasonable and the I get service the following day. Last time I had my dryer and refrigerator break so the technician came and fixed the problem and I was happy with the service.

4 years ago

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Louis Humble, TX

We're had several bad experiences but we have had more good than bad. Sometimes they send out the wrong person when they are unconfident but when they do send out the right people, they do a very good job and are very polite. Sometimes it takes longer than we expect but the last time we used the warranty, they came right away and fixed the problem immediately.

4 years ago

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Isaac Mesquite, TX

Just recently I had to use the warranty because my AC was messing up and wasn't blowing heat and I submitted a claim online and it was fixed immediately no issues. It has always been quick and no hassle. Always efficient. They are always professional towards me.

4 years ago

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Cecilia

I have had one call to the customer service and they were very responsive. They sent a person out to fix it. It was a simple fix but they took care of it. I had to call them and they referred me to another company. The guy came out and did it. I paid the service charge and that was it.

4 years ago

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Michaelann

I have asked somebody to come and deal with a problem or try to find someone to come. In the end, they couldn't actually fix it, but they did what they were supposed to do as I understand it. I felt that the contractor who came really did his best and that's a plus.

4 years ago

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Raymond Merritt Island, FL

I've had mixed results with the customer support. I had one to two claims that weren't allowed so I really didn't agree with it but overall, it's been good. I've had Choice Home Warranty for probably two years now because we were moving into a house and since I didn't know anything about how the house was maintained, I got Choice Home Warranty so it would give me a little peace of mind in case anything broke down. The old air conditioner broke down but it turned out to be a part that they didn't cover. They gave me a couple hundred bucks just to make me feel better. They fixed my pool filter and that was fine. I had another problem with the pool and they said that I had reached the maximum limit and they were only going to give me a hundred and thirty dollars to fix that problem so I didn't even follow through on that. The quality of service have all been good technicians and fixed what needed to be fixed. Based off of the coverage issues that I've had, I'm probably not going to renew with them.

4 years ago

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Emma Birmingham, AL

They took care of all of the job that I needed to have done. I had water leaking with my water bill going up and they came out and fixed it. Their people were friendly and when I called in, they were friendly, so I had no problem.

4 years ago

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Kirk Marion, IA

My dishwasher broke down and they fixed the problem. Initially, they tried to sell me a bigger package. The guy was super persistent, like a car salesman, even though I told him, he would not stop talking so I had to hang up on him. I wasn't very impressed with that. When I filed a claim for my dishwasher, I got this email that said "sorry, we can't find anybody to fix your dishwasher, can you find somebody yourself and we will reimburse you within thirty days?". But that was not acceptable for me so the next day, they magically found somebody and the person that they found to do the dishwasher, they came and checked it out and they misdiagnosed it and ordered the wrong part to fix it. So that took a week to get the part in. And then to get the right part took another week, so it was almost a two or three week process. They did get the dishwasher fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 20th, 2020

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Debbie Lakin, KS

Choice Home Warranty answers my calls every time I have called and they will call you back. I used it recently on my furnace and they were very good to help me with that.'They don't put you on hold and make you wait. They get back to you promptly.

4 years ago

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Robert Wichita, KS

They've been helpful to me and respond to problems I've had with my unit. The last one that I used was not a part of their program apparently. You need to read the fine print when you purchase a home warranty. The repair done apparently was not covered by their warranty. They've been very good to me about taking care anytime I need a repair.

4 years ago

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Rowena Hoffman Estates, IL

They've always been very polite to me. I've used the warranty quite a few times. Every time, someone comes up in a couple of days and is able to see what is wrong. No problems or questions. They've been very polite to me. Everything's been done immediately. No hassles.

4 years ago

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Jim Dallas, TX

We used it twice, once with the garbage disposal and they did an excellent job. The second time with the oven and he did an excellent job. They came out and took care of the problem. There was another time they worked on my washing machine and the guy that came out didn't have the parts so it took an extra four or five days to get the washing machine fixed. He didn't bring out the right part to fix it but they came back five days later and fixed it.

4 years ago

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Kelly Glendale, AZ

I've had to call and they answered right away and then found a contractor right away. They send feedback questionnaires electronically in an email follow up. My garage door wasn't working and they found a contractor and the contractor called immediately and came out. They do exactly what they say it would.

4 years ago

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Georgette Eloy, AZ

Just recently, the air conditioner went out and I called in and they respond immediately. They set up an appointment and within twenty four hours I've always been contacted. They send a company that is taking care of the problem.

4 years ago

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Angel San Luis, AZ

Every time I called, they've been able to help me so I'm happy with the service. My AC thermostat was damaged and I called the company and actually I'm still waiting for an appointment and they're going to come in and replace it.

4 years ago

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Cari Las Vegas, NV

It's easy to call and file a claim. Sometimes it's difficult to make an appointment that works with your schedule because they automatically set an appointment so then you have to call the company and change the appointment. Then you get a notification that you missed your appointment. Everybody that they've always sent out has been extremely knowledgeable and rectified the situation.

4 years ago

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Delores

When we need to file a claim we've never had issues. They always contact us within a timely manner with the technician they are sending out. It's great. Last month they sent someone out for our dryer and it started working properly after he fixed it. We were very satisfied with his service.

4 years ago

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anonymous

They normally will email or text you who the service provider is that they are sending out within hours of your call. Just recently my garbage disposal went out and I had to call and the technician was dispatched out within a day so and the unit had just froze up because it was old.

4 years ago

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Johnny

They take care of business and actually get things fixed. If I open up a case they respond. They send out a technician that is able to diagnose the problem. Something happened with my heating fan. The problem was diagnosed and they called choice to get approval. They made the repair and I paid the $60 repair fee and it was good.

4 years ago

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anonymous

My first time using my warranty I had some plumbing issues. I called and they were very nice. He promised that he would get someone out within 24 hours and someone came and fixed the plumbing problem. The plumber was pleasant and on time. I would recommend choice to family and friends. They are prompt and they answer my calls.

4 years ago

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Sally

They are very responsive and the vendors that they have sent to my home have always done a good job. Most recently it was leak in my hallway bathroom the waxing at the bottom was replaced. They have the best deductible of any home warranty. I have been extremely happy with my three year policy.

4 years ago

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Geraldo

They are easy to work with. They always come through no questions asked if something's broke they come and fix it. The send me emails and alerts when things are scheduled. My garage door opener broke and they fixed it up right away. Everything has worked out great.

4 years ago

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Garland

They have stepped up to the plate on more than one occasion to fulfill their obligation and the warranty. I've had plumbing and refrigerator problems that they helped to pay for. The responded expeditiously and got the problems taken care of. I would recommend them highly.

4 years ago

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anonymous

I've only used it once and it was for a washer repair and they fix my washer and everything went perfect. The technician that came out was very experienced and knowledgeable and he knew exactly what the problem was as soon as he saw what the machine was not doing.

4 years ago

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Joseph

They are very thorough when you call to place a claim they are very concerned. Choice doesn't cover doors or hinges or glass. Every thing I've called them for has worked out good except one time I called for the microwave. The door handle was about to come off and they wouldn't cover that.

4 years ago

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John

You get somebody out pretty quick. I had a problem with my furnace and they came out and took care of it. They're scheduled to come out pretty quick and they do a good job. I've only had one provider but I've been real pleased with them.'

4 years ago

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Sylvia

My machine broke and I had them to come out. They sent someone out promptly but when the guys came he misdiagnosed it so they turn down my claim and I had to appeal it through the appeal process they sent me another technician and he reviews the situation and he gave them his analysis of it and they reimbursed me for that washing machine. I feel as though the price that they initially give you when they assessed the situation and determine that your item is no longer working is a bit low so I think they need to look at that situation other than that it's fine.

4 years ago

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Sharon

I've only contact the customer service once but when I did they explained everything. When Choice didn't pay for a service then they looked into it and let me know the reason it wasn't covered. I hadn't read that small print in the contract that stated that particular part wasn't covered. They pointed it out to me and they gave good service. The first time I use the warranty was for my garbage disposal and they sent someone over very quickly and they checked it out and they replaced it. I was very pleased with that.

4 years ago

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William Miller

The way my last claim was handled. Afterbeing told repair was okd I never got a call about the parts arriving and telling me when it would be fixed. Didn't matter as I would have cancelled as I bought a new frig, I thought that if the repair costs more than half of a new one i would have received an offer. Repair man said parts and labor would runover 500. I bought a new one for 900.

4 years ago

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Felicia

When I put in a claim, within the next hour, I've had companies name and phone number to come out and the person comes out the next day. I've had Choice for three years and have had to use them a couple of times and it is a very good service.

4 years ago

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Amy Fales

Quick to respond. I get calls from the service companies shortly after making the call to Choice Home Warrant. I've been satisfied with each service so far. I would not hesitate to recommend this company to anyone. Thank you for the timely attention to the homeowners needs.

4 years ago

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Michael

I am selling my home and I am recommending to the buyers that they continue with choice home warranty through my account. They're consummate professional and they do their best to help me. In the summer I got someone out immediately to replace my capacitor in my AC.

4 years ago

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Anonymous

It's been very good. The customer service staff is very kind and helpful and the tech was extremely professional and understanding of my situation with my garage door. They work quickly and really tried to help me solve my problem.

4 years ago

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Dorothy Macon, GA

What you get for you money is why I choose choice. They are very prompt making my appointment and the service person took care of my problem. He had to come twice and was very professional and came when he said he was going to come.

4 years ago

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Richard Charlottesville, VA

I would definitely call them again if I should have problem with my home. The technician was very knowledgeable and explained everything that he was doing. They told me the time when the gentleman was supposed to show up and he was there fifteen minutes early.

4 years ago

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June Wichita, KS

I had major repairs in my house this year and they were really good about connecting me with the people so I like the company. I had to use it over thanksgiving in my kitchen for my dishwasher, they were able to come out and fix it that thanksgiving, and I appreciate that they were able to come quick because I had people coming over for dinner.

4 years ago

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Donna

I had to have the motor replaced on a heat pump and they approved the job with no questions. The repair company that choice sent to my home seemed to be very knowledgeable and did a good job. They were also friendly and fixed the heat pump as soon as the part came in

4 years ago

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Peter

I had them for a couple of years at my last residence and everything was taken care of well. The only downfall is you have to wait a couple of days. It took four days to fix my water heater. When they put it out there to find a contractor if they would try to find a contractor closer to the residence that would be a big help. When I get called from people that are two hours away they don't want the job.

4 years ago