Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

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User Reviews

Star Rating

3.7
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8,350 Reviews

Review Breakdown

5 star
53%
4 star
13%
3 star
7%
2 star
5%
1 star
21%

Sentiment Criteria

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Angie

November 22nd, 2019 Kenner, LA DETAILS arrow_drop_down
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I am totally satisfied with Choice Home Warranty. The company's response was very quick. I will recommend to this company to my family and friends.

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Kim

November 22nd, 2019 Jefferson City, MO DETAILS arrow_drop_down
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I realized at 9 pm on a Monday, that my furnace was not working properly. I called Choice Home Warranty. They started a claim. The following morning I received an email and a phone message with the timeframe for the technician to arrive. I was also given the phone number of the technician. The tech called and stated he had a cancellation, could I meet him in 30 minutes. I sincerely hope all the technicians that CHW uses are as courteous and professional as Joe, the tech that fixed my furnace. He stayed to make sure everything was working and discovered my new thermostat was defective .

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Teresa L BARKER

November 22nd, 2019 Sugar Land, TX DETAILS arrow_drop_down
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The Technician was punctual and polite. He assessed my problem and fixed it. In and out in less the half an hour.

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Matt B

November 22nd, 2019 Austin, TX DETAILS arrow_drop_down
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Every time I submit a claim it’s a battle to get half of what is needed covered. I have submitted 3 claims in the past 3 years - first two were “not covered” and the third one was an offer to replace the appliance by providing half of the money necessary to purchase a new one. The way they cost control is by denying coverage. Your best bet is to roll the dice with a different home warranty company. It can’t be worse than Choice!

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Reply from Choice Home Warranty

Nov 25, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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Antonio

November 22nd, 2019 Weslaco, TX DETAILS arrow_drop_down
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Assign repairs within 15 minutes and repair technicians arrived an hour later. Thanks

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Karen Kagee

November 22nd, 2019 Muscatine, IA DETAILS arrow_drop_down
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I called today not knowing if I could afford any kind of package. I got a hold of a guy named Rob S. He was so awesome. I told him I wanted to get the plan that covered everything. I also asked if i could take the coverage off of the things I don't have? He said yes and told me the price and I really could afford it. So he asked a few questions and after about a half hour he came up with something i could afford. I tell you he was awesome. If you want to see about getting a plan I highly recommend this company. And they are recommended by AARP. And they are rated the best. Thank you. Choice Home Warranty for working with me. Karen

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Dorothy Prescott

November 22nd, 2019 DETAILS arrow_drop_down
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They refused to pay a plumber for a hole in water pipe, said it had rust and corrosion on it. The Plumber told then it didnot have either. Also I have been waiting for a part on My Microwave for over two months. I would not buy from this company again.

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. In reviewing the Microwave claim the part that was needed for repair was on back order and the technician did advise you of this. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage. Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online. CHW

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Mike Maher

November 22nd, 2019 Boise, ID DETAILS arrow_drop_down
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1st time I used chw for a garage door problem. I had to pay more than the $60. 2nd time, today I put in a claim this am and have still not heard from a tech. I recd your email re: my claim but no other response.

Choice Home Warranty Logo

Reply from Choice Home Warranty

Nov 25, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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Mark Mulholland

November 22nd, 2019 Mt. Pleasant, SC DETAILS arrow_drop_down
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Just had my first service call. Am concerned about the extra step in your process (compared to the previous home warranty I had) that requires the initial technician to send in a recommendation for your review, and the resultant delay in getting the problem actually fixed. It was no big deal in this particular instance, but could be a major issue on more of an emergency repair. Could be a game-changer for me... I'm contemplating going back to the other provider.

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Joseph Petrilli

November 22nd, 2019 Easley, SC DETAILS arrow_drop_down
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Very well done! Claim submit was very easy. The vendor showed up on time and was knowledgeable.

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Susan

November 22nd, 2019 Marana, AZ DETAILS arrow_drop_down
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I started a home warranty service last October and submitted my first claim this week. Who would have thought a warranty covers everything on the water heater except the water heater itself. What a joke. I feel completely taken advantage of and am extremely disappointed. Now I’m looking at a $1200.00 replacement cost after paying a $75.00 service fee that got me absolutely nothing.

Choice Home Warranty Logo

Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback our records show that your unit was repaired. If there are any further issues with your unit please contact 1.888.531.5403 and speak with a claim’s intake specialist.

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Jeff

November 21st, 2019 DETAILS arrow_drop_down
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Choice is very quick to commiunicate and provide direction. The contracted vendors aren't always the best at follow up or response but that's on a case by case basis.

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J P Landahl

November 21st, 2019 DETAILS arrow_drop_down
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Every time that I have called, I have gotten a very positive responce.

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Joey Mathews

November 21st, 2019 DETAILS arrow_drop_down
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fixed my problem on time in a very professional manner.

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Ryan Weaver

November 21st, 2019 DETAILS arrow_drop_down
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Fast friendly service. Courteous employees great price and cover what they say. I have had no issues with any service contracts

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Richard Kimmel

November 21st, 2019 DETAILS arrow_drop_down
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CHW is very trustworthy.Neer had a problem with them.

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Kim Nichols

November 21st, 2019 DETAILS arrow_drop_down
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Fast and friendly claim service and monthly rates

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Desiree Jordan

November 21st, 2019 DETAILS arrow_drop_down
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Great and fast service, was flexible on appointment time.

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Billy Addeo

November 21st, 2019 DETAILS arrow_drop_down
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Worst service I have ever received. Took over a month to get my garage door repaired and its still not done after 3 trips to my house. Never get a call or email as to when they are coming. They left the old parts in my garage. Door doesn't open all the way and apparently, that's the factory setting. Now it's five days for them to return. I'm done.

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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Blaine

November 21st, 2019 DETAILS arrow_drop_down
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They are quick to service you and they follow up on your problem.

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Luticia Mcy

November 21st, 2019 DETAILS arrow_drop_down
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Great customer service with quick and friendly staff

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Robert lavallee

November 21st, 2019 DETAILS arrow_drop_down
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Great and fast thanks for your response to my problem

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Ralph Ellis

November 21st, 2019 DETAILS arrow_drop_down
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Quick response. Took care of claim with no hesitation.

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Galil Noaman

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Poor attendace to client needs. Orders remain open for weeks and sometimes months without resolution

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Reply from Choice Home Warranty

Nov 22, 2019

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

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Elena

November 21st, 2019 DETAILS arrow_drop_down
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I stopped worrying when an appliance breaks. I know exactly what to do: go online, describe my problem, and after a short wait - ooops- it works again!

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Davis

November 21st, 2019 DETAILS arrow_drop_down
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they were prompt in handling my repairs. The repair men were there to complete my repairs in a timely manner as well.

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Roberta Player

November 21st, 2019 DETAILS arrow_drop_down
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Everyone is so helpful. The Young man who came out to fix my refrigerator was awesome

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Santow Shamon

November 21st, 2019 DETAILS arrow_drop_down
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They've always been there for me when I most needed them.

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Jordan Malik

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Slow to assign claim and act on claim. Called customer service 4 times with poor customer service and resolve. Did not make an effort to resolve claim.

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Reply from Choice Home Warranty

Nov 25, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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steven pate

November 21st, 2019 DETAILS arrow_drop_down
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they have paid for everything i had trouble with

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Lessie Johnson

November 21st, 2019 DETAILS arrow_drop_down
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Every time I call, the technicians are very fast in getting back to me

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Diane Kelly

November 21st, 2019 DETAILS arrow_drop_down
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They are very accurate and efficient Someone will call you same day and schedule service as needed

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Andre Jaundoo

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Swift response to my immeidate needs. More importantly, they send over trust worthy and experienced Technicians to work on my warranty work.

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Martha

November 21st, 2019 DETAILS arrow_drop_down
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Prompt service when my a/c stopped cooling. Sent out a very knowledgeable rep from a company that specializes in a/c repair.

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Bobby Evans

November 21st, 2019 DETAILS arrow_drop_down
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They took care of my problem with in two day.

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Carolynne Dudley

November 21st, 2019 DETAILS arrow_drop_down
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Choice Home responded promptly and satisfactorily to my request for service. I am very pleased.

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PARRI

November 21st, 2019 DETAILS arrow_drop_down
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Great service & friendly service men. .

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Jeff Brant

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The 3 times I've had to use them on issues, they responded right away, were curtious,and the service people did a good job and were knowedgable about their area.

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Samira Watson

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Always responsive. Promptly send people to fix whatever issue I have.

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Suzanne

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Fast response to claims and equally fast response time from supplier.

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Debbie Akbar

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Majority of my experiences with Home Warranty's technicians have neen professional..and knowledgable...they are honest and corrects the problems...it's worth it!!

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Sheila Massey Groves

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When i needed my microwave replaced i had to negotiate the cost to replace it. And they dont communicate every step after a claim is made.

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Vanetta sawyer

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Because they were so fast taking care of what was wrong with no problem.

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George

November 21st, 2019 DETAILS arrow_drop_down
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good service, good contractors, professional

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Scotty

November 21st, 2019 DETAILS arrow_drop_down
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Very poor communication. I had to reach out to the tech on all 3 repoairs so far only to hear that the tech already contacted the home warranty company. I have had to play middleman when I am paying Choice to be the middleman.

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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Jim

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They don't cover the basics, my water heater started leaking and they would not fix it. When they sell you the policy the say the water heater is covered, but it was not. I cancelled my coverage with them immediately and they have not yet rebated the money I have coming, been over 3 weeks now.

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

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Sean Robinson

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Quick and responsive. The company that was used was awesome and fix the problem with any issues.

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Richard B Brown

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Dependable and within six hours of call problems are solved

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Jose

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She was courteous helpful and solved the problem quickly

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Amparo Bonastre

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Great Service when they went to fix the problem I had at the house.