Name: Choice Home Warranty
Rating: 3.8

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Duane Zephyrhills, FL

One time, last fall, I called and talked to a customer service representative. I scheduled the appointment and the third party that they used never showed. Choice never contacted me to let me know what was going on so I missed a birthday party of my cousin because I was waiting on the technician to come out and it was supposed to have been that particular week. I had to wait three days later for the technician to come out. The communication system has failed with Choice and the third party they were using. Choice never followed up to find out if the technician came out. All they did was leave a message and expected that whoever on the other hand got the message. So I'm very dissatisfied with the service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Cleo Oklahoma City, OK

So far the servicemen are very good. I used it about two months ago when the drain hose in my washer went out. And I used it again about a month ago for electrical work and they fixed it right away. Very quick service. They respond fast.

3 years ago

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Vicki Roy, UT

We've used them twice and both times the represetnative was very professional and very helpful and got the technicians out to our home very quickly. We had a water softener and they were able to repair it and we didn't have to replace it. They were very good about it and got a correct technician out here that was able to solve the problem.

3 years ago

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Susan And Brent Fort Worth, TX

They offer quality providers to come in and do the repairs. When I first called them, I had the experience just talking to one individual and they completely assisted me and gave me their phone number to call back. It was really nice to have that one-on-one stuff.

3 years ago

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Brenda Saint Louis, MO

The last time I used it, the guy from Chesterfield came out and took care of it. They had their mask on, everything was efficient because we were under the coronavirus pandemic. Every time I need something, they provided sufficiently and the guys come out within two days and basically do what I need done.

3 years ago

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Wayne Saint Louis, MO

We made a phone call and they took our address and the next day we had someone coming out to check out our appliance. Very fast service and very nice man explained what was wrong and said somebody would be calling us and following up and that's exactly what happened. They're very punctual and so far have done everything they said they would.

3 years ago

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Julie Lake Cormorant, MS

I've used them a couple of times and I usually get a call bak the same day with somebody to come out and fix whatever I need. My washing machine broke and I called and that same day they set an appointment for me. The guy came out the next day and now I'm waiting for parts to come in. They take care of me and their response time is really good.

3 years ago

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Anonymous Haslet, TX

The service people that were sent out were good this year on the microwave and on another air conditioner repair. They fixed the issue that apparently last year's person just replaced freon a different air conditioner. This person found out it was a leaking valve which was a very cheap part but at least he got it fixed and put some more freon so that was good.

3 years ago

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Janet Cleveland, TN

I've used them several times with air conditioning units and heating. I have four units in my house so it's been several times and they have always come through and repaired them. They have also replaced the refrigerator and had some repair work on plumbing and my washer. Lately, it's been very prompt but at first it was difficult to get people out to work.

3 years ago

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Patrick San Antonio, TX

There have been a couple of mix ups but it has been pretty good. I needed to get my AC serviced and they sent some people to replace it and diagnose the issue. They fixed it. They were able to order the part and get it fixed. It took maybe 4 or 5 days. The only problem that I had was they didin;t want to provide a leak fix option for the air conditioner. When they fixed it, they did replace the part and charge it with freon so in that case there was a partial soution. They contracted with pretty good men and they're pretty quick and coordinated the service.

3 years ago

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Paul Denton, TX

I needed it for the dishwasher. The guy came out within two days and about two days later he was back with the part and put it in. The other one was a garage door and he fixed that no problem. Very satisfied. Everything has been very efficient and they've done what they said they would.

3 years ago

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Paula Palos Heights, IL

My microwave went out and they sent soembody out right away. Unfortunately they were not able to fix it or repair it because it was an older model but they did give me money that I agreed to. IT was not enough to buy a new one but it was more like less than half the price because of the age of the microwave which is pretty fair. They've always been timely, especially when I had two issues that happened during the COVID-19. They were prompt in finding me someone and the people came out to help me.

3 years ago

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Thomas Jackson, TN

The only claim I've had was taken care of the next day. The air conditioner was making a loud racket. I called Choice Home Warranty and they got back to me the same day and had n appointment set up the next day. Problem was taken care of.

3 years ago

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Kevin & Sonya Ocoee, FL

The first time it was one of the toilets in my house. They got somebody out ASAP and the guy came on time and completed the job. They're pretty efficient. The whole sign up process and when I actually had to use it the first time. They were professional. They cover what they said they'd cover.

3 years ago

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Lucy Phoenix, AZ

I just used it recently for a washer and dryer. They were quick to answer. I had to wait around for them to get back to me. They got back within a couple of days and already had a service provider ready to take care of my problem. They take care right away.

3 years ago

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Elaine Happy Valley, OR

I like the quick response, whether it's doing an email claim or whether it's getting on the phone and talking to someone, they've been quick, friendly, and competent. As well as our technicians for the most part. I had one that was very very poor, actually broke more than he fixed.

3 years ago

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John Naples, FL

They are very quick to assign a service provider and that service provider within the next 8 to 12 hours contacts and sets up an appointment. We had a repair that was required. We contacted them on Sunday and then someone from the plubmer made an appointment and came in on Monday and took care of the leak. Quality and responsiveness.

3 years ago

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Barbara Columbia, SC

I had a water problem with the toilet and we had all water off to the house and they came even on the weekend. It was wonderful. It all depends on who they send, but the people that they send tend to be honest and to be higher quality than what they used to be.

3 years ago

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Paula Norman, OK

They are always out here when they say they're going to be out here and they did a good job. My dryer went out and they sent somebody out in a couple of days. They always call you back and let you know of the appointments and stuff.

3 years ago

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Natalie Largo, FL

I never had a problem and the contractors they sent out were top notch. I had a clog in my sink and they were out immediately, within 24 hours or so. They were pleasant and got rid of the clogs. To me, you went above and beyond what others would have done. Everything was fast and efficient.

3 years ago

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Frances Memphis, TN

They've very respectful. Like, one time, I didn't do it exactly correctly and if you don't watch it you could make the same claim more than once. I called them and it was easily corrected and they were very helpful on the phone. They are receptive and take care of your needs when you call.

3 years ago

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Victor Kuna, ID

Refrigerator problem was fixed. My ice maker went down, I called him and within three days my ice maker was put back and function. The deductible I have to pay is cheaper than other companies. The people I contacted were very professional and get right to it. Within an hour I got a call from a contractor. They do what they say they're going to do.

3 years ago

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James Lehi, UT

They were excellent, timely service and we enjoyed the experience. Our clothes dryer wasn't working so we called and they sent out a technician who went through the system, found it, and fixed it. We have full coverage and know that if we have any problems that they will respond quickly and get someone out here to take a look at it.

3 years ago

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Charles Ellicott City, MD

I've used it twice--once for a garbage disposal and once for a gas furnase. Both times, the contractor was prompt in terms of what time he would be there and he fixed the problem. Sometimes we've had to wait a couple days before we get the service and in the case of times like a furnace, you're cold and want a quicker response.

3 years ago

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Marianne Fresh Meadows, NY

I just used it recently because I had a leak in my kitchen sink because I can't use my kitchen sink. I put in a claim and had somebody here the next day and it was fixed. So it was not an inconvenience for long at all. All my experiences have been good and I've recommended the service to several other people.

3 years ago

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Jeffrey Middle Island, NY

My washing machine was making noise. I called, they came down. Nothing was broken. This is not a machine, he cleaned it up and everything is okay. He was very polite, knowledgeable, courteous, and he did the job completely and quick.

3 years ago

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Sylvia

Had problem with plumbing & Choice took care of it. The plumbing was not done right the first time & after 4 calls from Choice the company fixed it. Apparentlythe plumbers did do it right the first time Still there’s still a leak. But thanks to Choice it was properly done finally

3 years ago

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B.Palmer

They are quick and efficient you call them with whatever is wrong they will do there best to have someone out by the next day to have your problem taken care of.The yearly fee you pay for coverage is very reasonable for the coverage you have.

3 years ago

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Andy Britt

Overall on the small items there is no problem. However these items causes problems in trying to get repairs. My inside unit was 33 years old and the company advised them it was just worn out and to no avail claim denied. On the small items your are great and response is quick.wever on the items such as air conditioning and associated components there is a major problem getting these items it is

3 years ago

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Jay

I think the process of getting a provider to do the specific job at a customers home should be altered. When the contractor arrives, they have to call in to CHW for authorization. I understand that but oftentimes they are in the phone with a CHW agent for entirely too long.Also, In my case, CHW has set up appointments with contractors who never showed up during the suggested window. On 2 occasions i waited in my house for a total of six hours and both times no one showed up. Of course, the fault lies primarily with the contractor but when I asked to eventually have the service fee waived because of this huge inconvenience, CHW didn’t make good on that. Apparently, my time wasn’t worth the $45 service fee when I eventually received service.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Gerald & Kywanda

Sometimes it's hard to get ahold of the right person that you need to talk to if you have a problem. I needed a plumber and they told me it was going to be over a week before I could get someone out there and I ended up having to get a plumber to come because they told me they could not get one.

3 years ago

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James

They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.

3 years ago

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Rose

They were very pleasant and got right on things and had somebody out here. I was having problems with my dryer so I just called them and told them what the problem was and within an hour they had already had an appointment for somebody to come out here the next day.

3 years ago

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Dan

The response has been excellent. About a month ago our heater didn't come on. We called in right away and he came out and was able to actually fix it without any further incurrence of any kind of cost to us. I would definitely recommend it.

3 years ago

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Anonymous

I just used it recently. My oven quit working so I called him up and he sent somebody out to assess the damage and then they figured out what it was and the guy came back and fixed it. The company they sent out were very good good and professional. I like the customer service rep I talked to that offered me another discount that I was unaware of.

3 years ago

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Billy

The quality of the people that you sent out to fix the appliances are just great. I had a time where I used my warranty on my hot water heater and the gentleman called and came out and fixed the hot water heater. He was a total gentleman, verry well dressed with his uniform clean and everything.

3 years ago

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Sandra

They're great at what they do. We had a broken pool pump. They came out the very next day and replaced it and it's running beautiful. No noise. The servicement wer really great, very polite and knew what they were doing. Got the job done quick.

3 years ago

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Jewelery

I think it's a good value. I'm paying a lower price than I was with my former home warranty company and I feel like I'm getting the same value. They are very responsive to the needs of the customers. My oven wouldn't turn on and they sent someone out to repair my oven.

3 years ago

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Quentin

They seem to respond pretty quick and they communicate effectively. We used the warranty for a plumbing issue we had at home in my sink. The response time is pretty efficeiently done and the communication between the vendor and the customer is good.

3 years ago

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Anonymous

They're very responsive. They have good people and they're always available. One of our toilets stopped functioning and my policy did cover part of the cost that repaired it. I was very pleased. Excellent quality workmanship and responsiveness.

3 years ago

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Kelly

They follow through. They set up the appointments, they sent the repairman, the repairman came and did his thing and all it cost me is 45 bucks so can't go wrong there. I've had my air conditioner fixed. I've had my plumbing issue fixed, and now my drier so three things in one year after having a policy for five years.

3 years ago

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Daniel

Every time I've had to use them they came through and kept me up to date.My washer stopped working and I called and they said no problem and I think within one or two days they had me scheduled for repair. The technicians and everybody were so knowledgeable.

3 years ago

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Jessyca

We actually filled out the claim yesterday to have someone come and look at our air-conditioning and they're coming out tomorrow so it's pretty fast and efficient. They provide a convenient method to file claims via online or email or through their portal. They're fast and efficient.

3 years ago

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Denise

Technicians are always professional and quick. The last time I used it was for a toilet that needed to be fixed and it was actually during all of this stuff going on and they came out and were very professional and it was great. Customer service usually answer, I don't have to wait long, and I get somebody out at the house within a couple days.

3 years ago

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Wayne And Rebecca

They came out here quick and got it all taken care of. Good response time. Last week I was having problems with my air condition. I put it on the internet on Sunday, the repairman was out here on Monday so ti turned out pretty good.

3 years ago

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Defonte

Just recently needed to use my warranty. My washing machine was leaking and it leaked all over the floor. It was somewhat an emergency for me but it was the first week of the pandemic and the website was shut down. I contacted them and immediately got a response and same day had an appointment.

3 years ago

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Paula

My water heater broke and water was flowing everywhere and I called, hoping that I could get it replaced. That was the one time I was very diappointed because it was not covered and was quite expensive. It says it doesn't replace the tank, only replaces the bowls, so I wasn't really happy with that outcome. I've had two other positive experiences. One was my garbage disposal being replaced and the other was my garage door opener being replaced. THe people they sent out were professional and the folks I spoke to in the claims department were very helpful and professional also.

3 years ago

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Judy

They are quick getting service. I just have to pay seventy-five dollars for a routines is a lot cheaper than having to actually pay separate hundred dollars for the merchandise that I would have to purchase. Very quick to get to my needs.

3 years ago

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Louevelyn

Some of the other companies you gotta go through a lot of hassle to get claim service. I just tell them what the problem was and they take care of it immediately. I had an old microwave that stopped working and they sent somebody out and he got it fixed in about 25 minutes and that was it. He was very polite.

3 years ago

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Irven

Everything I need, they have been there for me. They respond back to you and follow up with you and make sure that the company they send to do work for you did a good job. I called Choice Home Warranty with an issue and they sent somebody out within two days.

3 years ago