Name: Choice Home Warranty
Rating: 3.8

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Joseph E Perez Matthews, NC

I had to wait 5 days for a service provider to be assigned. 5 days without water !! I'm 77 years old. My wife is 80 and is wheelchair bound. You have no idea how disappointed I am.

2 months ago

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Jason Houston, TX

Very easy process for submitting claims. I was referred by my neighbor and his brother who have had great experiences with CHW.

2 months ago

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Joy Cunningham Missouri City, TX

Excellent customer service I had to pick an option in the reviews below. I am a brand new customer and have not used the services yet.

2 months ago

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Carlos Q Capitol Heights, MD

Trinity Pro, the vendor assigned for our heating/furnance problem, performed in a very professional and expeditious manner....

2 months ago

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HERBERT VAUGHN GA

Very professional. Did the work required and provide feedback on the issue. I would recommend in the future for other work.

2 months ago

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Kat G Virginia Beach, VA

Disappointed in the "replacement value" for my washer. The Lowe's gift card that was given in lieu of replacement was for at least $150 less than a comparable model at Lowe's, or even the cheapest same size washer. Plus I already spent $85 to have them come out to diagnose. I'd rather you fix it.

2 months ago

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M Davis Baltimore, MD

They sold me a dream they didn't honor their promise. Because I was a new customer they denied my claim talking about a pre existing. When something goes bad it's not my fault they want to get more money before they help you. I have 3 properties with them

2 months ago

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Ruth Sauve Fulton, NY

They lined up a professional to take care of my problem as soon as possible without hesitation. So glad I have their coverage.

2 months ago

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Shon Reed

Professional, knowledgeable, friendly technician. Explained the diagnosis so that I could understand. Arrived in set window.

2 months ago

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TONY L. JOHNSON SR. Louisville, KY

I don't like the fact my frig has been out for almost a month. The contractor hired says they ordered the part. Choice warranty, you guys have paid for the part BLINDLY, ahead of time without know anything about the inventory or if the part will ever come arrive. What am I supposed to do, wait and be without. Choice Warranty is supposed to be top rated. That's why I chose it. Now is the time to step up. MAKE THIS RIGHT!!!

2 months ago

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Angela Li

The lady has been very professional. Arrived on time and knowledgeable. Fixing things quickly and left with the working area cleaned.

2 months ago

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Jean Renner-Givner Pittsburgh, PA

My furnace went out the company that came out stated I needed a new one and they approved me without any hassles! THANK YOU, CHW

2 months ago

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Evonne Williams Homewood, IL

I dislike that your company sends out these independent companies that are unreliable, unprofessional and disrespectful they don't show up for t by e appointments and won't call to tell you, it happened to me 4 times same job two different companies, thats unexceptable we pay our money upfront and that not how the contract support to go.

2 months ago

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Lula Chillers-Moreno Chicago, IL

Your cust ser rep was informative and kind. Gave me multiple options and explained them. Good CSRs are hard to find. He deserves a raise.

2 months ago

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Courtney Clayton Florence, SC

You don't assign a technician right away, bur rather wait to have the homeowner find one. Then, you delay approving the repairs; and, the homeowner has to put the money up front to get the work done and then wait for reimbursement. Not how a home warranty service is supposed to work. We were with American Home Shield before - much better service and experience.

2 months ago

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Troy Dragon Georgetown, IN

Choice is HORRIBLE!!! Every claim was a fight…every claim. One claim they say they even lost. The last and final issue we fought to replace a dishwasher since we had filed five claims…Choice even acknowledged that themselves. We had to pay a service fee every time and the techs that came out said it would fail again very soon. Choice would not pay to replace the dishwasher. Argued that it saved them money and they ultimately had the choice to do whatever they wanted. Find a company like American Home Shield who will take care of you problems and not fight you.

2 months ago

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Ellen Finch Ellenwood, GA

He was a good technician, but was not able to solve the problem. The problem was electrical, and was out of his skill set. On my request, I clearly indicated that my garbage disposer was cutting off the circuit breaker.

2 months ago

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Subhash Gandhi Ashburn, VA

the technician was well groomed and very professional , he arrived on time and cleaned up the working area after he was finished.

2 months ago

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James Campbell Lawton, OK

In the past all of my problems with different appliances have been replaced or repaired within a reasonable amount of time.

2 months ago

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Jacquie DeMar

Plumber extremely professional and knowledgeable. Diagnosed & corrected problem immediately and also gave an explanation to prevent future issues!

2 months ago

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Frank Albany, NY

The bait and switch tactics. The lack of refunding as fast as they took payment. The sale rep hanging up and not canceling the policy that she sold to me just a minute before. The manager when ask to cancel policy came back on phone with yet another deal and not just canceling as I asked her to do. Will not use them and will expect my refund in full or will seek out regulators and make a complaint. It is too bad the how they try and sell and when they can't hang up.

2 months ago

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Frances Matthews Cave Creek, AZ

The specific explanations of how this plan works and how it will benefit me in the future Covers high end appliances is also a plus

2 months ago

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Alec N Thomson III Lewes, DE

The request to add home warrenty coverage was effortless and covered all the things that are important. The call was easy and friendly.

2 months ago

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Cathy Jeffreys GA

I’m very dissatisfied with Choice Home Warranty. I was given incorrect information regarding my contract. When I became a member I was assured that my service calls would be $60.00, and the monthly cost would be $39.00. My last service call for the technician was $85.00, I was told from a very rude call center representative by the name of Neisha, that I would have to get a refund directly from the technician, they would not be involved. This was unacceptable for a value customer. My account #is 636726817.

2 months ago

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Mary Greenleaf Houston, TX

I got my appointment for serving fast. My only problem was hearing what the person was saying. She had to keep repeating herself.

2 months ago

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Michael Blitz Hicksville, NY

I just started, so I am only evaluating the sales-person/agent, Carlos. He was helpful, enthusiastic, very focused on my questions and concerns.

2 months ago

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Verified Customer

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Joseph Richmond, TX

Normally it takes home warranty a couple of days to find a provider, this time it took less then a day!

4 months ago

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Verified Customer

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Theodora Downingtown, PA

Very professional and courteous very food at what they did I would recommend Choice Home Warrenty to all.

4 months ago

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Verified Customer

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Jacqueline

We like just knowing we have someone to connect with if we have a problem. As new homeowners in a new state, we didn't have anyone to go to.

4 months ago

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Verified Customer

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Buck Whigham Miami, FL

Have had two claims. First one my washer was replaced. Second one the dryer was repaired. 100% satisfied

4 months ago

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Verified Customer

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Derek Story

Slow on making a coverage decision. Been trying to get our HVAC system fixed for over a month. The outside unit freezes into a solid block of ice and we can't use our heat. Not happy at this point

4 months ago

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Verified Customer

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Candise Morris Lenoir, NC

It is good if you do not need a repair asap. If it’s a bad water leak or plumbing issue your in trouble as it can take 1-2 weeks to get someone scheduled to check it out

4 months ago

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Verified Customer

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Anonymous

I had a problem with my stove and they got a firm assigned very quickly, and they took care of the problem.

4 months ago

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Verified Customer

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Sandra

They were very prompt and responsive. My washing machine broke and they got a technician to take care of it.

4 months ago

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Verified Customer

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Mike

I called to have service done. And I had a contract for a certain amount of pay and they arbitrarily raised it with no notification. I don't understand the policy of the contract if it's not balanced. So I would never recommend them. I would never use them again.

4 months ago

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Verified Customer

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Anonymous

I've had to use it twice, and I'm still waiting for my microwave to be fixed. It wasn't fixed the first time. It went out again, and I had to call again for service.

4 months ago

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Verified Customer

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John

It was fast and she knew what she was talking about. And she could speak English, unlike my other warranty company.

4 months ago

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Verified Customer

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John Choate Phoenix, AZ

In two weeks I can not get status of my down dryer. Instead of trying to resolve customer issue, we issued another request. No follow up to replace supplier or help resolve the customer issue. If any company did this with their customers they would have escalated or found way to resolve. "0" is too high a rating.

4 months ago

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Verified Customer

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Ruthlee Berkeley Springs, WV

I enjoyed fast service without any hassle or feeling I had to wait for service. Everyone was very cheerful and helpful

4 months ago

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Verified Customer

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Curtis Verge Harker Heights, TX

You haven't fixed anything I've called in. Paying ya'll is not working for me I could just put that money in savings account and I will have the money to pay for it.

4 months ago

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Verified Customer

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John Dunlap Fort Mill, SC

It is not about the money or how many claims are approved. I bought the warranty for ease of use and honest, claims handling. None of which I have received from Choice Home Warranty despite having spent nearly thousands and thousands with Choice for multiple homes

4 months ago Edited January 17, 2024

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Gilda Plano, TX

Customer service all foreigners without English capability. Communication with vendors is poor. They don't receive the approvals to proceed until you call back and pester Choice Home Warranty. I've had lots of difficulty for the few requests I had. Vendors were fine.

4 months ago

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Verified Customer

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Melanie

I am trying to use my warranty for my furnace now, but they keep telling my furnace guy that they're not receiving the pictures that I send. I've uploaded them twice. So I'm not very happy about it. I probably wouldn't recommend Choice to a friend anymore after my experience right now.

4 months ago Edited January 5, 2024

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Verified Customer

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Yaa P Hagerstown, MD

CHW was quick to respond to my request and resolved the issue. I’m very impressed with the seevice

4 months ago

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Verified Customer

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Melody Wesson Birmingham, AL

So far so good. Have not had anything major like heat or A/C. Plumbing items twice and dryer once.

4 months ago

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Verified Customer

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Tracy

I like the prompt service, the professional repair people and how helpful they are in explaining things.

4 months ago

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Dakota Dallas, TX

Feels like a scam. Wait weeks, if not months for someone to come. Half the time got to fix the issue myself. Got to put in a request more than once most of the time. *** Im paying for a service that inly extends and complicates the problems it is supposed to lessen/eliminate

4 months ago

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Verified Customer

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Kathleen Melbourne, FL

CHW was very responsive to our needs. Problem was fixed in a timely manner and the contractor's follow-up was great!

4 months ago

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Verified Customer

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Jane Houston, TX

The people I speak to when I have an issue are very friendly and helpful and they send someone out really quickly.

4 months ago

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Verified Customer

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Don Saint Simons Island, GA

The contract company sent to repair my dishwasher was professional and friendly. Efficient in diagnosing the problem and repairing it. I would recommend this technician and company to anyone.

4 months ago